Was excellent no issuesIan F.
Customer Reviews for U-Haul Moving & Storage of Central Burlington
Burlington, ON L7M1A6
(Between Walkers line and Guelph line)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sukhveer H. | Overall Experience
PLEASE MAKE SURE THE FRONT WINDOW IS CLEAN AND THE TIRES ARE WELL FILLED VERT IMPORTANT ITS A SAFTY ISSUE..Lucy S.
Was overcharged on my invoice . Was also given the wrong truck and had to come back.RICHARD K.
Customer did not leave a comment.mitch A.
After I returned the vehicle key to the officer at the counter, I was told that I was all set, and the final bill would be emailed to me in a few minutes. However, that final bill did not arrive even after the closing hours. I had to call an agent to enquire about the bill, and only after that it was sent. Please make sure, the bill is sent immediately after the vehicle inspection is completed after return.Amitabha D.
Customer did not leave a comment.Alan L.
Customer did not leave a comment.carey R.
Unfortunately, the 24/7 option (after 2attempts) failed. The initial truck I was assigned during regular hours was not cleaned and needed to request another vehicle. The whole process impacted my moving schedule and left me extremely frustrated and dissatisfied..CARMEN G.
truck fuel tank had small amount of gas, returned with more than what was before. should have option to credit the gas price.Mohammad W.
Excellent storage facility, access hours very convenient, great location, friendly and efficient staff, overall great customer experience.CARLOS B. | First Impressions
Customer did not leave a comment.Lenore M.
Customer did not leave a comment.Bryan T.
Customer did not leave a comment.Eduardo P.
Customer did not leave a comment.David P.
Very helpful staff. Even leant me a hitch that worked better for the trailer I rented. Would def come back again.Eric G.
Everything was great, staff were friendly and helpful.william R.
Too slow sending out copy of final invoice via email. I have not received it yet but charge has gone through credit card account. Other than that, service has been great; no waiting for anything.Martin V.
Customer did not leave a comment.Michael K.
The box for the drop off key was not present. I had to walk around the building a couple times before I found a slot to return the truck key in. The main return box at the front with a big error pointing to it was forcibly removed and no longer there.Steven B.
Make sure your reservation system works. The idea of a reservation crumbles if you book a rezzo only to find out that your name and info isn't in the system when you arrive. Don't double park the cars you give customers the keys to. Give your customers the keys to the correct vehicle.Jake H.
Customer did not leave a comment.Dave B.
Customer did not leave a comment.Bharat R. | Overall Experience
Customer did not leave a comment.Doug M.
The truck was in a horrible condition. There was a rattling noise coming from the front left side. Fuel cap light kept coming every few minutes. There was no back view mirror or sound and the overall drive was poor. Even the fuel level as indicated on the document did not match the actual fuel level which was lower. I need a truck every few months and have always used U-Haul but next time I think I should look for other truck rental companies. Absolutely horrible experienceSalman C.
Customer did not leave a comment.Jason L.
The employees are all very helpful and friendly. The check-in process is quick and very well organized. Will definitely use again if I need to.rent a truck.KellyAnne L.
I had selected quick checkout, but when I got to the location the truck wasn't ready. The woman at the counter was very apologetic and polite, which made it better. But on my return they asked me if I wanted a receipt by e-mail to which I have not received yetAriel H.
Staff was rude and used the f word. Unprofessional. Nice place but will never go back or recommend. Mouthy kid. Even challenged me to a fight. Not a cool placeMarty P.
The reps were very friendly and responsible.Amanda S.
Staff excellent! Quick check-in to pick up moving truck, quick checkout when returning the truck. Everything went really smooth.Thank you!Gary K.
Customer did not leave a comment.John A. | Overall Experience
Service was great.Omer A.
Not lie. I was told that the van had a full tank and it did not. I drove the van, a total of 50km and the gas I had to replace was $50. It does not take $50 to go to Hamilton and back to Burlington. Very disappointed.Bounty H.
The seats in the van were covered with what looked like bugs and dirt. Steering wheel was also very sticky to touch.Janice C.
Customer did not leave a comment.Akash D.
Customer did not leave a comment.Gregory S.
It is all good.Bob E.
The staff at the Mainway location are always excellent very helpful with hook up and making the whole experience a great one. I have never had any success with the reservation centre. I find its better to go directly to the location and see if a car carrier is available.Brian V.
Customer did not leave a comment.Leon D.
The staff were very helpful.James H.
Usual busy Saturday morning crowd, but there was plenty of staff onsite. I recommend online reservations to speed up the sign-in process. Trailer appeared to be pretty new and located in a convenient pick-up spot. Worked flawlessly. Upon return, I backed it into a spot and as I got out to unhook, an employee was in the process of finishing that task. Very impressed with service. Makes me wonder why anyone would own and store a trailer of there own when centers like this are available at such a reasonable cost.William H.
Rented a VAN and then a small truck. The VAN had a burnt signal bulb and was not replaced. I found this half way my trip and had to deal with signal issues until the Van returned. .chandan B.
Customer did not leave a comment.Rina F.
Customer did not leave a comment.Pam C.
Customer did not leave a comment.RoyWilliam O.
The location is great, staff were nice, equipment was good and clean, but I had made a booking the day before pick up and entered all my information in the system, followed by receiving a confirmation email with a reservation number as always. However, when I arrived at the location, there was no reservation under my name and no truck ready for pick up! Luckily, I just needed a cargo van and there were plenty of them available. But somehow, my reservation had disappeared and staff could not locate anything under my name. The young man who helped me was nice and pleasant, but when he was done, he just handed me the paper and told me to go find my van to the left of the door. I had to look for it and match numbers out of 10 different ones. I'd still go back and recommend this location, but sharing this as a constructive note that I hope helps you avoid such glitches in future.Sama W.
First truck smelt like went sock and the check engine light was on. 2nd carbon can was great. Service was perfect. Online checkin did not work though. Good idea but still not seamlessChristine M.
Good Customer service.Andrew S.
Customer did not leave a comment.ANITA N.
Customer did not leave a comment.Dave M.
One change I would recommend is to present the details of distance in terms of kilometers when dealing with Canadians in Canada. It is what we are familiar with. It's what we use when budgeting for the move. During a major move with so much to think about, it's very challenging to stand at the counter - with a line-up of people waiting behind you - and have to calculate and do mileage conversions. I came up short in my allowable "miles" because of this. It's also important to remember that the town to where I am moving is not necessarily the town where I am dropping off the truck.Doug K.
Customer did not leave a comment.errol H.
Customer did not leave a comment.william R.
Terrible servicePatrick M.
A great experience with friendly, helpful staff as usual.Joshua R.
Customer did not leave a comment.Dave C.
Customer did not leave a comment.Thomas S.
I booked using the online booking system. The first vehicle it asked me to find was buried behind others and tough to find because they're all parked too close together. For the second vehicle, the photos of the vehicle were obviously not up to date as they were missing some interior damage and garbage left behind by the previous renter and there was noticeably more dirt on the vehicle than in the photos. The photos should be checked by staff and updated if necessary upon each return.Curtis B.
As usual the service is always as expected.Jacques L.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.Peter J.
Maybe have a more detail on Web site regarding your office in Burlington. We went to the old location. Nothing was mentioned about where to go for pick up of vehicle at new (er) location.DANIELLE F.
Excellent service, great local location. Will use again if needed in the futureRebecca T.
Customer did not leave a comment.Yves P.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.Sangho L.
Just took keys and never got off phone to say anything so we left.Jenna O.
Customer did not leave a comment.Andrew H.
Nothing to improve its awesome!Mandy W.
Staff (sorry, forget her name) was very helpfulDoug O.
Customer did not leave a comment.thomas B.
Customer did not leave a comment.manfred W.
Staff was AMAZINGSamantha C.
Trailer was mostly clean, but had some items in the back (blankets etc) and a few minor maintenance issues but otherwise all goodpaul M.
Customer did not leave a comment.ed K.
Customer did not leave a comment.MARKR G.
Customer did not leave a comment.KENNETHDAUNE O.
I was not impressed with my first order online. I booked the same trailer which was a 6' x 12' to have it changed to a 5' x 8' the day before pickup. I cancelled as they said they had no trailers 6' x12' available in the area of Burlington, ON. I imediately went back on line to look elsewhere and within 3 minutes went back to U-Haul to book a 6' x 12' at the Mainway Burlington location for the exact same time and date. I am not impressed with whoever worked on my first booking and if it is by computer then you have a glitch in your system that needs repair. On my first booking you get a POOR on all aspects of U-Haul rental.David J.
Customer did not leave a comment.Craig T.
The staff were friendly and courteous during thw check in and whwn i brought the vehicle back.Rob R.
Very helpful & professionalDSCOTT B.
Customer did not leave a comment.Hassan A.
Customer did not leave a comment.Sonia D.
Overall, very good, Just waiting to receive my final billDavid M.
Customer did not leave a comment.Bryan W.
Customer did not leave a comment.David A.
Customer did not leave a comment.Ian C.
Customer did not leave a comment.mark Y.
Customer did not leave a comment.Barry M.
I rented a 15' van which was covered in wood dust in the back. The windshield needed a good clean with some Windex too. Neither of these things would stop me from renting again, but this stuff should get taken care of before renting out. Otherwise, the staff are great and I'll rent from this location again.Brian M.
Customer did not leave a comment.David K.
For the most part the front desk personnel was attentive and swift. I got what I needed in a timely manner. From a recommendation standpoint, being cordial when speaking with customers can be improved. â€œCan I see your license?â€, for example. Adding â€œpleaseâ€ goes a long way. Also, there was food on the counter. Right in front of the customer while conducting business. This makes the environment a little unprofessional.Claro A.
Customer did not leave a comment.Tyron L.
Desk staff very friendly and quick.Sean K.
Customer did not leave a comment.ANDREWB L.
I have had bad experiences with a different u haul location before and decided t give this new location a try. After this experience I am more than pleased to continue using this locations services in the future. The staff and customer service was more than outstanding and the quick pick up and drop service provided is also impressive. Thank you to the staff at this location for putting my faith back into u haul once again.peter M.
Friendly, fastSam H.
Had 2 reservations over 2 weekends. My 2nd reservation was cancelled by the system and luckily the location had the truck I was looking to rent available. The week prior, my 1st reservation, the truck I booked was not available at the time of my booking and was required to return it back before the 24hr allocated time. For this, I was suppose to receive another $50 credit against my 2nd booking, but since that was somehow cancelled, the credit was no longer applicable.JATINDER B.
provide an accurate idea of how much gas is needed to fill up the tank. I overfilled based on the information i was provided by your company and i wont be getting a refund. I wont be using uhaul again.DIONNE B.
Customer did not leave a comment.Tom V.
Customer did not leave a comment.MARKNICHOLAS H.
I have been to your facility on a number of occasions over the last 3 weeks. I've spoken with a number of staff, all of whom have been helpful and friendly. They are a good team and helped each other in order to help me. The new facility was easy to use, as there were dollies made available. Excellent experience.Laura G. | First Impressions
Customer did not leave a comment.David w. | First Impressions
Customer did not leave a comment.Lori S. | First Impressions
The young man who looked after the storage rental for me was very kind, polite, and very helpful. It made the experience very easy.Elayne C. | First Impressions
The owner was very helpful and friendlyRicardo C. | First Impressions
Customer did not leave a comment.Lori S. | Overall Experience
Customer did not leave a comment.Lori S. | Overall Experience
Would benefit to a covered loading and unloading area. Also there were only one cart available as the other two are missing.Rob T. | Overall Experience
Customer did not leave a comment.Neill P. | Overall Experience
Customer did not leave a comment.rodney h. | Overall Experience
Well run operation.gary g. | First Impressions
Customer did not leave a comment.Kyle L. | First Impressions
I would give you guys lower rate but it d be a unfair rating for those guys who worked after hours schedules specially Porea he was above and beyond customers expectations . I d like to mention that the lady I booked with (not the blond one) other lady I think she needs more friendly approach to clients and listen what they ask and needs. My case I asked her storage closer to the loading area and she gave me farthest one and took us 3 hours to unload our stuff half of this time was just walking in front of the empty similar size storages. I was so frustrated , each time she was coming from outside smoking cigarettes and smell was unbearable. I am sorry to tell the truth .UZEYIR S. | Overall Experience
I’ve always used U-Haul whenever I need to move or store household items. No other moving and storage company can match their system. You can trust them to get the job done.Ronald C. | Online Move In
Customer did not leave a comment.Dawn E. | Overall Experience
Customer did not leave a comment.John K. | First Impressions
Customer did not leave a comment.Corrina M. | Overall Experience
Everything went well, thank youBrayden G. | First Impressions
Customer did not leave a comment.denise w. | First Impressions
Customer did not leave a comment.olga C. | First Impressions
Customer did not leave a comment.PETER F. | First Impressions
Customer did not leave a comment.Ezekiel M. | Overall Experience
Customer did not leave a comment.Carrie F. | First Impressions
Tracey was incredible!fiona d. | First Impressions
Amazing group of people. Very helpful. Especially the managerAna R. | Overall Experience
Great.John A. | First Impressions
Customer did not leave a comment.Nicole H. | Overall Experience
Very friendly helpful staff clean I would definitely recommend and use again.Tracy H. | Overall Experience
The staff did not take customer to see the unit so when I find out that the door way was not fit my trike to go through. I have to change the unit. Another thing is that, every time i open the lock, the alarm went on. So loud and annoying. I have to go talk to staff 3 times, problem still not solved. The light on the hall way is good but for the unit inside is not bright enough. It will be great if you can improve these.Duc N. | Overall Experience
Customer did not leave a comment.Dennis H. | Overall Experience
Customer did not leave a comment.Lori S. | First Impressions
The customer service rep was, helpful, patient and knowledgeable. He made it VERY easy !Raul S. | First Impressions
The service representatives were very helpful and very friendly. Tyler, the front desk was extraordinary for his service. I would appreciate him again for his help.Dennis H. | First Impressions
Customer did not leave a comment.Andrew M. | First Impressions
Thanks for the excellent customer service and overall great experience at the Burlington Mainway rental location.DEREKC S. | First Impressions
The only issue I had was after logging in, the alarm went off every time I opened my locker. It would turn off shortly afterwards. Otherwise amazing service and place!Matthew K. | Overall Experience
Staff was excellent, answered all questions and very professional!fernando p. | Overall Experience
Customer did not leave a comment.blr,llp B. | First Impressions
Customer did not leave a comment.Samra D. | Overall Experience
Customer did not leave a comment.Pat W. | Overall Experience
Fantastic service!!Danielle L. | Overall Experience
Customer did not leave a comment.janusz b. | Overall Experience
Customer did not leave a comment.Jeffrey M. | Overall Experience
Customer did not leave a comment.mary lou o. | Overall Experience
We had some issues getting into the facility once when we arrived at 7am and the door was locked. No one was able to resolve the issue and we had to leave. Also, on the day we moved out, we discovered that epoxy from a previous floor job had leaked into our unit and onto some of our boxes/content. I alerted 2 staff and no one even apologized!Mary Catherine H. | Overall Experience
Customer did not leave a comment.Timothy L. | Overall Experience
So brand new! Love it!Matt B. | First Impressions
Above Excellent in service, access and convenience. Amazing team that deserves raises!! Keep up the great work 😊Danielle L. | First Impressions
All staff were very helpful and friendly to deal with at all times. I was a great being during the time we need a couple of storage lockers.Caresource I. | Overall Experience
Customer did not leave a comment.Keith G. | Overall Experience
Management locked our unit without even an email. Inappropriate and not the way to correct policy violations. We didn't have a nonpayment issue but we used an inferior lock, locking us out with a more expensive one with no notice. Very inconvenient.Alex B. | Overall Experience
From the moment I got there until the moment I left. Absolutely everyone that I talked to was courteous, knowledgeable and provided great customer service! I would absolutely recommend and friends or family use this location for their storage and rental needs! Thank you to UHaul Mainway for all of your help and service! You took a lot of stress away from both moving days!Eric W. | Overall Experience
Customer did not leave a comment.ENRI I. | Overall Experience
Customer did not leave a comment.Fredrick O. | Overall Experience
All around rating was what i needed at time of moving no worry one call did all thank you UHaul jessie SJessie S. | First Impressions
Let me say this location (3245 Mainway, Burlington) has been the Only u-haul facility that I have used where the staff (Jojo, Mia and all the others) were friendly and extremely considerate!! Kudos to the management! My tainted opinion from using the other locations was erased by my experience at 3245 Mainway. I will recommend Only You in the future! 👏 Lyn Gagner Marilu's Market Bakery MgrLYN G. | Overall Experience
The staff was courteous and helpful. The check in process was seamless and easy to understand.al m. | First Impressions
Customer did not leave a comment.Sheikh A. | Overall Experience
Nice and comfy, staff are so helpful.Masimba P. | Overall Experience
Customer did not leave a comment.Jennifer V. | First Impressions
Customer did not leave a comment.Lori S. | First Impressions
My Storage Unit was missing the pull rope and I am Not sure if the light bulb works on a timer or it Needs replacing. If the above mentioned was in good condition, I Would have given a 5 star. Overall Experience was Good and Will come back again if and when I Need Storage again.aj h. | Overall Experience
Customer did not leave a comment.janusz b. | First Impressions
Customer did not leave a comment.Linda C. | First Impressions
Live dou g business with you been with you for more than 15 yearsPaul C. | First Impressions
The staff are amazing - friendly helpful efficient and flexible! The new storage facility is great - clean well lit and lots of parking and room to maneouvre. Soon the storage access hours will be 24/7 which will be great.Wendy B. | Overall Experience
Customer did not leave a comment.Frederick C. | First Impressions
Customer did not leave a comment.RAFAEL V. | First Impressions
I'm a local Real Estate Agent and the Uhaul phone line was impossible to get through BUT when I walked into the new Uhaul on Mainway Ave I was extremely impressed. Terrific service, very well organized, helpful and easy to find. The Manager was great, friendly with a very chipper, organized staff. I will tell everyone to go here, great to see customer service so important, great job!!!Randal R. | First Impressions
The staff have been amazing. The gentleman working last night was so friendly and genuine. Tracy has been so accommodating throughout the whole process. Moving is a stressful time and this uhaul location has been so helpful. We will continue to use this location/facility and have already recommended it to friends. The only reason I said no to the access hours being convenient is because there is no access code to the storage facility yet. I understand it will be installed sometime within the next two weeks... so not a big deal. We are still very happy with this location.Emma Supapol and M. | First Impressions
Customer did not leave a comment.Marilyn L. | First Impressions
I have dealt wuth this outlet for several years and have akways found them accomodating and professional.jean D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!