All of the staff we encounterd (at the desk, in the facility etc) were extremely friendly and helpful. Very impressive!
James Hughes | Online Move InCustomer Reviews for U-Haul Moving & Storage of Central Burlington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tracy was very helpful in finding me a great convenient unit that was close to the entrance. She went out of her way to make sure I was all set up and explained the process in detail. Thank you Tracy!
Candace McDowell | Overall ExperienceThis location has been good to me so far. I do have to say that if Tracy wasn’t there I wouldn’t have such a good review. She was very helpful when checking into my last unit and very clear and patient as I had never rented a unit before so I didn’t know the drill so to speak. Thank you Tracy!
Candace McDowell | Online Move InAll Staff were were extremely and sincerely friendly, helpful and professional. Very impressive!
James HughesThe staff at the Mainway location are just amazing. They are super helpful, have a great attitude and I can’t say enough about them. I would have no hesitation renting a vehicle or a storage unit from them again.
Stephanie Paraskevopulos | Overall ExperienceThe vehicle was noisy and strong exhaust smell in the cab, had to drive with the window open, unsafe. The dolly in the back was not required, and in the way. The security tag was broken when an item got caught on the dolly while moving into the truck. Dolly should be optional.
Jeff PerrowThank you you guys have been great The staff is more then helpful 10 /10 I would say
Aaron Griggs | First ImpressionsTruck was extremely clean with no signs of damage. I cannot say this was always the case renting from U-Haul. I am impressed Fantastic service extremely pleasant and quick check-in. It's not my first time at this location and I will be back next time I need the rent a truck or van thank you
jacek zasiewskiThe gentleman that helped was so professional and personable. Great experience!
Helena Omay | First ImpressionsExcellent service.
ANDRE CHARESTGreat service.
Brian WeerdenburgExcellent customer service, and a very friendly team. No issues from Start to finish. I would highly recommend.
Morgan LoweAll good nothing else required got in got out did my pick up returned vehicle paid and done
Janice MarkoExcellent, Customer Service & Staff, will be using this location if moving needs are warranted by myself. Thank you and especially to Benjamin.
John Stervoskthe service i get at Mainway is always above what they need to do
Aron MooreVery satisfied
ROGERK ATTWELL | Overall ExperienceNothing. The Mainway staff were excellent to deal with, helpful, friendly and they made it easy. I will be back because of how well they looked after me. Thank you
Paul RossGreat service with a happy smile. Forgot the person’s name but he was super helpful. Had no issues with rental and it was a new vehicle. Transaction was easy.
Thomas JamesThey wouldn’t let me rent the truck I needed to rent. They said my card would not allow me to. I have the same card I used last time I rented the exact truck. So I had to rent a much more expensive and bulky truck that I didn’t need. And had to pay more in gas as well as parking issues. Not impressed at all.
Candace McDowellBecause you took money from my account and have not paid me back the other unit I emptied and u haul still took money from my account please send me refund check
MEERA SHARMA | Overall ExperienceThe team were very professional. My only suggestion would to ensure the customer is aware of where the full lights are for the truck so when it gets dark the customer can easily turn in the full lights.
Mary GallagherGreat service.
Ahmad MasoudThe only minor issue is that when I was ready to take odometer pics- there was the “low pressure tire”
Emilia peralta-BrownExcellent staff and fast service!
JUAN CRESPOAll was good.
Anthony FosterExcellent!!!
Emilia peralta-BrownAfter renting the trailer from this location 3 times in total this was the worst trailer . All trailer would jump and make the car feel unsafe. We mentioned this each time and the staff kept telling us this is normal. Even when loaded the trailer would bang and rattle against our hitch. The suspension in either damaged and not maintained.
peter KuszewskiThe staff on Mainway in Burlington are absolutely too notch
ERIC WALLACE | First ImpressionsThe staff working in this location was very kind
Daniela Rojas AceroGreat Customer Service. Fast, Easy, Clean, and Responsive Team.
OSAMA BAKIRI was suppose to pickup at 1505 Guelph Line at 8:30 waiting till 8:50 called the number no one answered and no one at the location fro me to pickup . I called the 1800 number and was asked to come to the mainway location at the mainway location they were great so this is the review I'm giving not for Guelph line I was not impressed with that location
Maybelle SousaI use this location often. Staff is very helpful and knowledgeable
Kim MackinnonStorage facility was excellent and the staff were super friendly and accommodating, especially when I was moving my U-Box for a cross country move. There were a few times where I showed up to my unit and the power to the building was off. If possible, it would be nice to know that the power was off through some sort of notification system to save the trip to the unit, but this is very minor.
Hayley Lutz | Overall ExperienceI picked up at trailer at around 3 pm on Sunday February 18,2024 and returned it around 6pm on the same day. I asked about where to leave the trailer and was told by the service rep to put it in the same spot . I did what I was told returning the trailer where the others were parked. The next day there was a $20 Etra charge on my credit card and bill for not closing out the order. I have rented many trailers from U-haul from this and other locations. I returned many after hours and have never been up charged. The trailer was back in time for next day’s business. I called the location and was basically told to read my contract. I responded by saying that if some one had told me to close it out I would have. I lodged a complaint and wanted to speak with a manger but was told no one was there and someone would call me the next day. On Tuesday February 20, 2024 I went back to the location and was told there was no manager available that they were in meetings. As of today Wednesday February 21, 2024 no one from U-Haul has reached out to correct this issue. I am very displeased with what has transpired with this rental and the lack of following through by U-Haul.
Lou BoinIt would be great if you put more gas.in the truck . On the truck I rented the gas light came on within 15 kilometers. Thanks
steve dolbyReturning staff is very rude and disrespectful, specially there is a guy named venkatram G
Amar amarThis location always goes above and beyond for not just myself but for any customers i see when I'm there myself. This is the closest one to my house luckily and quite frankly i always have a smooth, quick and easy experience here. Thanks guys
Shahmir MemonA pleasure to be with U Haul
LINDA HOWELL | First Impressionsmainway has the best service the rest bad very helpfull and frienly staff never any issues
Sam ChaturI thank you for all your cooperation at a hard time
john gibb | Overall ExperienceDrive thru drop off was very convenient. Location was very close to my delivery area.
RANDALLM TRINEERStaff was friendly and helpful. They always are!! Thank you!!
Sharon BesonSo convenient to have a rental van and storage unit together.
Reese Smith | First ImpressionsTransmission was a little sketchy... shifting from 2nd to 3rd was always a problem. But, friendliness if the staff, and their helpfulness, made everything else OK.
Will GarnettEverything was excellent. Knowledgeable staff and very helpful. Thanks
WILLIAM HAASExcellent service and equipment! The place for mobile moving etc equipment rental!
Erik HansenDon't screw with them the day of pickup. Don't lie just to get your way. Basically, do not do what the Ottawa location did.
Philip DuntonTrailer had slush from snow and mud/water all.over the floor. Exterior was dirty and one marker light not worming om the top left rear corner.
Jeremy FintonKeep the good work.
Jacques Longroll up door was frozen closed only 1/4 tank of gas to start out. Gave me wrong location to return truck, cost me an extra hour of my time.
Christopher CashinI used the online registration from arriving at the store i was on my way in five minutes. Thanks, UHAUL
Don TeevensMilage/kilometer charge is too high a hour drive on the highway costs over 100 Dollars 💰
Reginald HarrisonThe strap on the trailer is a little ripped and frozen to it, not sure what you can do about that but it would be nicer of it was easy to work with
Ameed ItmaJust keep the vehicles free from Cigarette smokes!
Talvinder SinghStaff were very friendly and helpful.
Robert LynchVery helpful team working at Uhaul. I'm happy with the service and support I got from Uhaul team at this location on Mainway, Burlington.
Sima Annan | Overall ExperienceThank you for your assistance. We are moving house and your efficiency and helpfulness definitely reduced the stress of the event.
Martha Kirby | First ImpressionsGreat facility! The storage building was clean and felt very secure. The staff were always helpful and friendly which made my move a much better experience! Love that there were no hidden fees and very reasonable rates compared to other companies we looked into. Would recommend this location to anyone looking in the Burlington area!
Michelle Spelic | Overall ExperienceMy unit was very dark and needed the bulb replaced. I’m assuming it’s something that can be replaced.
Muhannad Alzahrani | Overall ExperienceYour customer service counter is cluttered with optional items for purchase and isolated lanes. Not a clear view of who is available to serve.
chris pink | First ImpressionsThe gentleman at the desk was very kind and helpful with explaining everything I would definitely recommend.
Mary Cote | First ImpressionsThe staff were always friendly and ready to help..the facility was always clean and easily accessible.. Overall I am so happy I chose this facility to store my items …excellent experience
cheryl steele | Overall ExperienceThe team was always accommodating and pleasant. They went above and beyond and I can recommend the services and this facility to anyone looking for moving supplies/trucks and storage solutions. I rented a 5'x10' climate controlled unit with 24 hour access for over a year, and was always confident my storage was safe and secure.
ELI O'CONNOR | Overall ExperienceThe staff was quite pleasant and helpful. I definitely appreciate the excellent customer service
Esther Edwards | First ImpressionsRamm was excellent
Toby collins | Overall ExperienceI just love uhaul and all who work there. They know their stuff.
alicia allen | First ImpressionsI have always had an excellent experience with UHaul from Dec 2019- Aug 2023. UHaul staff have always been very professional /helpful .If I ever need storage again, I would not think twice about using UHaul Burlington. Thanks again to UHaul Burlington.
Catherine zaruka | Overall ExperienceExcellent staff service! Convenient location!
patrick moloughney | Overall ExperienceGreat service and manager was great
Gregory Baxter | Overall ExperienceThe overall experience was amazing and it was very convenient to use the storage room.
tajinder singh | Overall Experiencevery friendly office staff, they explain me very well the way access and rules
Eugenia Arias Lopez | First ImpressionsPersonally amazed by the Storage Manager who had helped to complete the reservation, Ram at the storage Main way Burlington. He’s patient, understands the situation and clearly explains everything from recommending a space we need and reserved a spot for us as promised. Overall we had an amazing experienced.
Josefina Farol | First ImpressionsBoth the staff and facility exceeded my expectations. Extremely helpful! Thank you for making my move easier and decrease my stress levels. Highly recommend the uhaul facility on mainway, the new one!
Gillian Stafford | Overall ExperienceThey seem to always go above and beyond at this location.
Curt Gray | Overall ExperienceQuick and friendly service, great storage facility.
ILSE MINNAAR | Overall ExperienceI was a bit confused about the free month but all good ,will be using them again
Patrick Gibbons | Overall ExperienceOver all good experience thank you
john gibb | First ImpressionsWe arrived for our reservation and were told the unit I had reserved months ago was not available. In fact, there was no drive up storage available at all which I was relying on to use. Moreover I had already cancelled other reservations I had for this type of storage at other facilities because I was assured this would be available. At the end of this entire ordeal I was not offered compensation for all the inconvenience and inconsistency. I am extremely upset about this entire experience and will be telling people about this negative U-Haul procedure.
ROBERTJOSEPH KELLY | First ImpressionsAmazing staff at the mainway location.
Curt Gray | First ImpressionsMy moving date and storage facility was booked and scheduled with Camilo on June 22, 2023 (originally unit 1679) for a Sunday June 25, 2023 move. I also booked a 10' x 15' truck with Mickey on Tuesday June 20, 2023 for pick up/return for my moving day of Sunday and date of June 25, 2023. Both were confirmed with/for me by Camilo and Mickey of your company. On early Sunday morning I received an AI message from U Haul asking me what went wrong with my storage booking and why had I decided not to take it. This was incorrect and I certainly did nothing of the kind. I left a message for a call back, which I got from some U-Haul central office point at approx. 9:00 am. I was able to quickly resolve my truck rental and after some delay I was told that he had found my storage rental as well and confirmed that I was fine to move. Unfortunately, when I arrived at the Mainway U Haul and met with Camilo he couldn't find my storage reservation although he vividly remembered taking the reservation and my credit card to hold it until I came in on Sunday. After some delay, he found the original reservation which he noted had been over- booked by/to someone name Toby B. and I was apparently out of luck. He went to the acting manager who quite frankly was not much him nor I. Camilo diligently went to work to come up with an alternative (which turned out to be a split unit (i.e. 2 units combined) although he also said to me that it looked to be costing $30.00 more. He went to the acting manager RAM, who said he could do nothing to resolve my additional $30.00 concern even though none of the issue of losing the original reservation and subsequent replacement were of any fault of mine. Camilo said he would speak to Tracy Davenport the General Manager on Monday June 26, 2023 as he felt this was unfair also. To date, I have not heard from her yet. I am confident that I will. I have heard nothing but great things about her. I do want my rate adjusted by -$30.00 monthly. Otherwise I felt that both Mickey and Camilo were terrific ambassadors of your company. Regards, Bruce Marshall
Bruce Marshall | First ImpressionsWe dealt with the lady who was the manager for both rental of a vehicle as well as rental of the storage unit. The manager was EXCELLENT! She was professional , very pleasant and courteous. I have rented vehicles before from other companies but We will only rent from your office in future. Our overall experience was great.
Deborah Jones-Crawford | Overall ExperienceEasy access
Terry Miller | Overall ExperienceThe one garage door has been broken for over a week and still hasn't been fixed and there's no sign on it saying that it's broken for customers to know. I did have one late night visit where the front doors would not open after I put my code in. Thankfully I was able to get in with the garage door and the door between the garage and the building was open. So that was my only frustration was that there is no consistency in the doors. Sometimes I would come late at night and the garage doors would open when I got in front of them. Sometimes I would come at night and I'd have to go inside and open the garage doors. Sometimes I'd come at night and the door between the garage and the building would open. Sometimes I would have to turn it on. I'm not sure the one evening when I came that the main door would not open after signing in. The only other thing that I was confused about is I thought the main door would stay unlocked for 30 minutes once I have signed in after hours. And I actually had to sign in every time the door closed to get it to open again when I was loading Thanks
Alice Pawlak | Overall ExperienceVery helpful staff
Juan Hidalgo | First ImpressionsI had multiple units. The first unit was fine and access was great as provided a code. No issues with that being clean and tidy. The current unit, closed this past weekend and had since July, was a bit problematic. We were on the new build side and so access was denied after hours despite having a code. Then the access location was changed without notification. All the material in storage was covered in a thick layer of dust twice, to which I received zero response despite going to the office and being told that the 'manager would be told'. Koodoos to the team for assisting in getting access the Sat after the storm few weeks ago.
Ian McDermott | Overall ExperienceEvery staff member that I have dealt with was top rate. Very helpful
Robert Howson | First ImpressionsI have never been so frustrated with a storage facility. From the start we signed up for a drive up unit. When we got there we got sent to the new location where there are none. With no choice and a full truck we were forced to move deep into a storage facility that was under construction with 24/7 access. Well since it was under construction we did not have access to our side of the building because the code machine was not installed yet. Further more I was absolutely disgusted to find that upon moving out I realized the amount of construction related dust that was all over my expensive belongings. The fact that we were paying 250+ dollars a month for this place is truly sickening and will never consider this properly taken care of unless uhaul makes this right. Which based on my experience with the desk staff I’m not expecting much. Giving this facility a 1 star seems outrageously high in my eyes. From start to finish a lack of care for the type of unit I booked and also just the overall safe keeping and cleanliness of the unit where my valuables were stored.
Andre Keire | Overall ExperienceVery impressed with the whole process and facility! Thank you so much!
Deborah Jones-Crawford | First ImpressionsManager(Lucy) Burlington location gave us the worst customer experience/ service I won’t go back there an ended up changing my storage location because of it
Sean Lowe | First ImpressionsEven there were rodent traps in the unit, we still found a small amount of mouse feces on some of the furniture we were storing.
shauna wallace | Overall ExperienceVery friendly great people to work with very accommodatinng and understanding and willing to go the extra mile
Paul Chester | Overall ExperienceLimited hours. Construction. My stuff was filthy. Full of dust. Dried up patches of cement on my stuff. Disgusting. Looking into my next steps of recourse. Had to find another place and move my stuff. Tried to leave feed back in person. Lady just shrugged her shoulders. Nothing she can do. Horrible all around experience. Don't know why I am getting this. Haven't told anyone I took my stuff out. Still paid up until 23rd
Shawn Jefferson | Overall ExperienceWhat a great group of folks that work there . Always went above and beyond to keep a customer satisfied and had some great conversations with the staff . There is a lady there that would always have some sort of treats or snacks and would always offer me some when I was there . Great staff , great facility and highly recommend them if you ever need a truck or storage .
Bradley Burry | Overall ExperienceWendy was amazing and so friendly.
Hemin sadiq | First ImpressionsEverything was great. Only recommendation would be more than one loading door.
Marlene Freeborn | First ImpressionsMy experience with Uhaul was wonderful from the very beginning, the young men working the weekend I moved in were lovely, the Manager was so helpful. And every other staff member I interacted with was professional, they all turned a stressful event into a not so bad event. Thank you all so much.
jacinta cronin | Overall ExperienceMy only concern was the main entrance being under construction and having to use an alternate entrance which was much narrower and with some congestion as most vehicles were loading and unloading at this entrance. Other than that everything was great.
Boris D'Souza | Overall ExperienceThe lovely ladies at the desk were very helpful
Everett Michetti | First ImpressionsExcellent facility and service
Darryl Banks | Overall ExperienceIt was important to me during my many residential moves to have access to short term storage, with access when i needed to add or subtract items as needed. Thank You
gary fry | Overall ExperienceGetting into the storage area is terrible.. could not even find the entrance.
Dave Rundle | First ImpressionsOther than billing me 3 months after I vacated the.premises, everything was excellent! Problems with billing resolved. Olga Csefko.
olga Csefko | Overall ExperienceI have not received via email, any of the mentioned paperwork re my rental unit.
jacinta cronin | First ImpressionsExcellent storage facility, access hours very convenient, great location, friendly and efficient staff, overall great customer experience.
CARLOS BURBANO | First ImpressionsI have been to your facility on a number of occasions over the last 3 weeks. I've spoken with a number of staff, all of whom have been helpful and friendly. They are a good team and helped each other in order to help me. The new facility was easy to use, as there were dollies made available. Excellent experience.
Laura Giandomenico | First ImpressionsThe young man who looked after the storage rental for me was very kind, polite, and very helpful. It made the experience very easy.
Elayne Cameron | First ImpressionsThe owner was very helpful and friendly
Ricardo Chang | First ImpressionsWould benefit to a covered loading and unloading area. Also there were only one cart available as the other two are missing.
Rob Triggs | Overall ExperienceWell run operation.
gary graham | First ImpressionsI would give you guys lower rate but it d be a unfair rating for those guys who worked after hours schedules specially Porea he was above and beyond customers expectations . I d like to mention that the lady I booked with (not the blond one) other lady I think she needs more friendly approach to clients and listen what they ask and needs. My case I asked her storage closer to the loading area and she gave me farthest one and took us 3 hours to unload our stuff half of this time was just walking in front of the empty similar size storages. I was so frustrated , each time she was coming from outside smoking cigarettes and smell was unbearable. I am sorry to tell the truth .
UZEYIR SAKAR | Overall ExperienceI’ve always used U-Haul whenever I need to move or store household items. No other moving and storage company can match their system. You can trust them to get the job done.
Ronald Campeau | Online Move InEverything went well, thank you
Brayden Giampaolo | First ImpressionsTracey was incredible!
fiona davidson | First ImpressionsAmazing group of people. Very helpful. Especially the manager
Ana Rodriguez | Overall ExperienceGreat.
John Adeyemi | First ImpressionsVery friendly helpful staff clean I would definitely recommend and use again.
Tracy Hill | Overall ExperienceThe staff did not take customer to see the unit so when I find out that the door way was not fit my trike to go through. I have to change the unit. Another thing is that, every time i open the lock, the alarm went on. So loud and annoying. I have to go talk to staff 3 times, problem still not solved. The light on the hall way is good but for the unit inside is not bright enough. It will be great if you can improve these.
Duc Nguyen | Overall ExperienceThe customer service rep was, helpful, patient and knowledgeable. He made it VERY easy !
Raul Soares | First ImpressionsThe service representatives were very helpful and very friendly. Tyler, the front desk was extraordinary for his service. I would appreciate him again for his help.
Dennis Hong | First ImpressionsThanks for the excellent customer service and overall great experience at the Burlington Mainway rental location.
DEREKC SCHAAF | First ImpressionsThe only issue I had was after logging in, the alarm went off every time I opened my locker. It would turn off shortly afterwards. Otherwise amazing service and place!
Matthew Kane | Overall ExperienceStaff was excellent, answered all questions and very professional!
fernando pinho | Overall ExperienceFantastic service!!
Danielle Luby | Overall ExperienceWe had some issues getting into the facility once when we arrived at 7am and the door was locked. No one was able to resolve the issue and we had to leave. Also, on the day we moved out, we discovered that epoxy from a previous floor job had leaked into our unit and onto some of our boxes/content. I alerted 2 staff and no one even apologized!
Mary Catherine Huston | Overall ExperienceSo brand new! Love it!
Matt Beechener | First ImpressionsAbove Excellent in service, access and convenience. Amazing team that deserves raises!! Keep up the great work 😊
Danielle Luby | First ImpressionsAll staff were very helpful and friendly to deal with at all times. I was a great being during the time we need a couple of storage lockers.
Caresource Inc | Overall ExperienceManagement locked our unit without even an email. Inappropriate and not the way to correct policy violations. We didn't have a nonpayment issue but we used an inferior lock, locking us out with a more expensive one with no notice. Very inconvenient.
Alex Beatty | Overall ExperienceFrom the moment I got there until the moment I left. Absolutely everyone that I talked to was courteous, knowledgeable and provided great customer service! I would absolutely recommend and friends or family use this location for their storage and rental needs! Thank you to UHaul Mainway for all of your help and service! You took a lot of stress away from both moving days!
Eric Woodworth | Overall ExperienceAll around rating was what i needed at time of moving no worry one call did all thank you UHaul jessie S
Jessie Sarson | First ImpressionsLet me say this location (3245 Mainway, Burlington) has been the Only u-haul facility that I have used where the staff (Jojo, Mia and all the others) were friendly and extremely considerate!! Kudos to the management! My tainted opinion from using the other locations was erased by my experience at 3245 Mainway. I will recommend Only You in the future! 👏 Lyn Gagner Marilu's Market Bakery Mgr
LYN GAGNER | Overall ExperienceThe staff was courteous and helpful. The check in process was seamless and easy to understand.
al mcintosh | First ImpressionsNice and comfy, staff are so helpful.
Masimba Panyangara | Overall ExperienceMy Storage Unit was missing the pull rope and I am Not sure if the light bulb works on a timer or it Needs replacing. If the above mentioned was in good condition, I Would have given a 5 star. Overall Experience was Good and Will come back again if and when I Need Storage again.
aj hakim | Overall ExperienceLive dou g business with you been with you for more than 15 years
Paul Chester | First ImpressionsThe staff are amazing - friendly helpful efficient and flexible! The new storage facility is great - clean well lit and lots of parking and room to maneouvre. Soon the storage access hours will be 24/7 which will be great.
Wendy Bhanich Supapol | Overall ExperienceI'm a local Real Estate Agent and the Uhaul phone line was impossible to get through BUT when I walked into the new Uhaul on Mainway Ave I was extremely impressed. Terrific service, very well organized, helpful and easy to find. The Manager was great, friendly with a very chipper, organized staff. I will tell everyone to go here, great to see customer service so important, great job!!!
Randal Reynolds | First ImpressionsThe staff have been amazing. The gentleman working last night was so friendly and genuine. Tracy has been so accommodating throughout the whole process. Moving is a stressful time and this uhaul location has been so helpful. We will continue to use this location/facility and have already recommended it to friends. The only reason I said no to the access hours being convenient is because there is no access code to the storage facility yet. I understand it will be installed sometime within the next two weeks... so not a big deal. We are still very happy with this location.
Emma Supapol and Mark Bjerno | First ImpressionsI have dealt wuth this outlet for several years and have akways found them accomodating and professional.
jean DOAN | Overall Experience