Customer Reviews for U-Haul Moving & Storage of Central Burlington

876 reviews

3245-3267 Mainway   Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

(289) 348-2323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(289) 348-2323

3245-3267 Mainway
Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
4.0

The wheel was a little misaligned with the truck. I had to keep it slightly tilted to the left to go on a straight line. Staff at the location was great

BRUNO P. 
Rating:
5.0

I haven't received the receipt till now. I was told that it will come through email. It should come within an hours or two after van return. Other than that the employees on this location were great to talk to and very helpful.

VINEET S. 
Rating:
5.0

Customer did not leave a comment.

NAVINC S. 
Rating:
5.0

Customer did not leave a comment.

TYRONP L. 
Rating:
5.0

Thanks for the excellent customer service and overall great experience at the Burlington Mainway rental location.

DEREKC S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry M. 
Rating:
5.0

Excellent experience. Staff were knowledgeable and had great attitudes. Thank-you!

Derek S. 
Rating:
4.0

Moving pads wre not really and was shorted one. But all worked out

JAMESWILLIAM M. 
Rating:
5.0

Let customers know that trucks have a four pin plug as well as a round plug for towing trailers. I didn't see the four pin one and thought I couldn't have the lights on my tailer work.

RAYMONDSCOTT W. 
Rating:
5.0

No need to change anything, the lady that looked after me when I picked up, and the gentleman when I dropped of the tow dolly, very friendly and professional. Thanks, John Jensen

JOHN J. 
Rating:
1.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Beautiful

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Crazy expensive. Ended up paying over 140 dollars or so for a simple move from burlington to mississauga. 82 bucks up front, 20 in gas and then I got charged an extra 40 after the fact, with no warning or email letting me know.

RENZO M. 
Rating:
5.0

This location was good but my original reservation was for another location nearby and the booking wasn't done correctly so I had to go to a different location. Was delayed half an hour by having to make the switch.

MELISSASUE B. 
Rating:
5.0

I don't think you could do anything more, unless you rent me the Van for free.

GEORGE Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Replace left tire! Ready to delaminate and strand a customer.

ROBERTIAN B. 
Rating:
5.0

Customer did not leave a comment.

DEANTREVORSAVILL R. 
Rating:
4.0

The trailer needs some TLC. It is under used and the maintenance on it is lacking. For example, none of the cosmetic damage has been repaired, one of the tail lights was falling out, and both tires were low (1 was at 25psi and the other was at 5psi) which I found out after I had driven off the lot. I am the only one who rents this trailer every year. With that said, I am grateful that uhaul has this trailer as I cannot find it any where else. I eager to purchase it, yet do not know who to contact to see if I can buy the trailer.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

SCOTTDOUGLAS W. 
Rating:
5.0

Everything was great

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MARKA D. 
Rating:
5.0

The only issue I had was after logging in, the alarm went off every time I opened my locker. It would turn off shortly afterwards. Otherwise amazing service and place!

Matthew K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LESLIEPAUL J. 
Rating:
4.0

Customer did not leave a comment.

LINDA F. 
Rating:
5.0

It was very professional and a pleasant experience

William B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDPETER L. 
Rating:
5.0

Pryan was extremely helpful with everything. He went over and above to help out.

Don B. 
Rating:
5.0

Customer did not leave a comment.

Omar A. 
Rating:
5.0

Mainway location was amazing! Just walked in, dropped the keys and left. Thank you!

ALEX W. 
Rating:
4.0

Customer did not leave a comment.

jason H. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Keep doing what you're doing. Everything was perfect. Great staff.

JAMESE B. 
Rating:
5.0

Staff help and knowledgeable

KANDIAHPATHMANAT R. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL G. 
Rating:
4.0

The car smelt very bad.

Milad B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Staff was excellent, answered all questions and very professional!

fernando p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARMINIO M. 
Rating:
5.0

The new location is definitely easier to pickup and drop off trailers. Excellent services.

JUSTINK R S. 
Rating:
5.0

Very satisfied with the truck and the overall service.

HELENA T. 
Rating:
5.0

Customer did not leave a comment.

Eid S. 
Rating:
3.0

Customer did not leave a comment.

Guy W. 
Rating:
3.0

Customer did not leave a comment.

RICHARD ALLEN L. 
Rating:
4.0

Have someone dedicated to returns. I realized after taking pictures in the downpour that I didn't need to do that. Apparently I just needed to leave the keys in the truck in the drop off area.

JANETD G. 
Rating:
5.0

Staff went overboard to assist me and it is truly appreciated. Equipment met my expectation.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Aliyah K. 
Rating:
4.0

Customer did not leave a comment.

Nancy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREWMICHAEL T. 
Rating:
5.0

I felt the signage for the return of truck rental location could have been larger and the key drop off box could be located in the area where the truck etc. The area of drop off was well lite and easy. But overall was very convenient. Karen I Varty

KARENI V. 
Rating:
5.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

The staff were friendly and helpful, no improvement need from my point of view.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Karl L. 
Rating:
5.0

Customer did not leave a comment.

AHMADA K. 
Rating:
5.0

Customer did not leave a comment.

SEANC C. 
Rating:
5.0

Customer did not leave a comment.

CURT G. 
Rating:
2.0

Have my vehicle ready when it was supposed to be

Russell T. 
Rating:
5.0

Hi! Everything was great with the truck, however, I did need to sweep out the area as there was sand and some debris that was not swept from the previous renter before I could load my things. Not a big deal, but I wanted to mention it. Thank You! Kyle Bunganich Burlington, ON.

KYLEA B. 
Rating:
5.0

Customer did not leave a comment.

ABSAL A. 
Rating:
1.0

Just clean the truck and make sure the truck is safe to drive. My truck had an issue with steering.

Moutih R. 
Rating:
2.0

Not force them due to necessity to move into a contract you'll later charge them an additional $444 for. It should NEVER cost a single parent $944 and a car rental to move less than 200kms! Your "dispute a charge went unanswered" all in all the worst moving expirience I've ever had!

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

TYRONP L. 
Rating:
3.0

Our truck was full of sand and smelt like smoke. I was not pleased with the truck, but happy with the customer service I received from the Mainway location.

Vanessa E. 
Rating:
5.0

Great service from beginning to end! This is the ONLY U-haul location in Burlington to use. I've tried the rest and You're the Best! Thank you P and fellow co-workers....Lyn

LINDAM G. 
Rating:
5.0

Other then over charging me for nothing wasn't cool because I had to fight the charges. And all the bul I had to go through. Never had a issue until this move and not happy at all with all the responses I got where not helping.

MICHAELTHOMAS D. 
Rating:
5.0

I needed a higher hitch, and I said I wasn't sure. The person should have sold me a different hitch based on my SUV model. Also the first guy who helped me attach the trailer put it on too loose. I figured it out but would have liked a bit more help at the start, having never towed anything before.

ERICB W. 
Rating:
5.0

Not a thing that I can see. Thanks for your service (:

Susan H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDPETER L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ T. 
Rating:
5.0

Customer did not leave a comment.

Emma M. 
Rating:
5.0

The team was awesome!

Sally A. 
Rating:
2.0

I was billed the maximum insurance rate ($16 per day) for a two day rental, even though my contract clearly indicates that I opted out of any insurance coverage. I was told that they could not make any corrections to the billing without the manager being there. I already have insurance for towing trailers through my personal insurance company and do not appreciate being gouged for the extra fees!!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

BRENT L. 
Rating:
5.0

Customer did not leave a comment.

RUDY E. 
Rating:
5.0

V good service

narinder G. 
Rating:
2.0

Did not receive a trolley when I requested one - was charged for it and charged a missing fee even though I never received one. Returning the vehicle after hours was difficult - though I had a reservation under my name, when I followed the steps listed at the location to complete an online return, I was told online I had no vehicle attached to my account.

James C. 
Rating:
3.0

I never received my final receipt.

ANDREA B. 
Rating:
5.0

Not a thing. Smooth, efficient service. New clean vehicle, easy to drive. Friendly service. Can't ask for better than that. Keep up the great work.😊

Susan H. 
Rating:
5.0

Customer did not leave a comment.

TYRONP L. 
Rating:
5.0

for a second consecutive truck rental the truck was very dirty both inside and out. Amazing that vehicles with only about 5000 kl. can have such a huge build-up of dirt on the dashboard. Clearly not wiped down between rentals. Truck do operate fine, as expected.

PETER F. 
Rating:
4.0

Still have not received my email receipt 4 days later

JAMESF K. 
Rating:
3.0

I rented a cargo van and to describe it as filthy would be an understatement. Before leaving the lot I put on rubber gloves and sanitized the entire cab myself. The gas they claimed was in the truck was also inaccurate by quite a bit. While the location is convenient, the lack of attention to cleanliness, especially during COVID-19, is concerning.

DANIEL R. 
Rating:
5.0

Just take a bit more time and clean your trailers, I need a trailer to haul a couch and we got one with rocks and some dirt and grass still in it and he said I gave you the clean one. Don't want to see what the other looked like. Other wise awesome large location.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
2.0

The truck box was not properly clean and event the inside of truck was full of garbage

MICHEL G. 
Rating:
5.0

Keep up the good work....thanks again

Stephen C. 
Rating:
5.0

Friendly and efficient staff made this also a pleasant experience

Omar A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

ROGERK A. 
Rating:
2.0

You're on line pick up process didn't work. This caused me to waste 15 minutes. I was sent to the wrong place as well. After that someone tried to send me back to the first place who's doors were locked at 10 am. The method you use to determine how much gas to put in for return seems geared to cheating the customer. I put in $25 using your “guide” but only needed to put in $15. I therefore returned the vehicle with more gas than I left with. Overall it was not a good experience so I will use a different company next time

GLENS B. 
Rating:
4.0

Customer did not leave a comment.

GEORGINAR B. 
Rating:
5.0

Great service, the new location is really nice

CARLO L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW E. 
Rating:
5.0

Customer service was amazing!

Charlene R. 
Rating:
5.0

Staff were friendly and helpful, truck was well maintained on pickup. No issues throughout the day when moving.

Adam F. 
Rating:
4.0

The 20' truck had a loose front end which made it wander on the highway. The transmission intermittently would have long delays on upshifts and once when slowing down it downshifted 3X hard Staff is friendly and truck was clean

JAMES B. 
Rating:
5.0

Quality service from the young gentlemen at this location.

AJIT R. 
Rating:
4.0

Customer did not leave a comment.

TERRANCEJ S. 
Rating:
5.0

Friendly and helpful staff. Got in and out quickly and efficiently.

PETER M. 
Rating:
3.0

poor directions to location access to buildng not well defined

MICHAELS M. 
Rating:
5.0

Customer did not leave a comment.

FUNDA B. 
Rating:
4.0

The cube van had a tire monitor system warning message on the dash where the odometer is. I have no idea how far I drove or if the vehicle was unsafe to drive.

KEVINM K. 
Rating:
5.0

Customer did not leave a comment.

Samra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat W.  |  Overall Experience 
Rating:
5.0

Fantastic service!!

Danielle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janusz b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary lou o.  |  Overall Experience 
Rating:
2.0

We had some issues getting into the facility once when we arrived at 7am and the door was locked. No one was able to resolve the issue and we had to leave. Also, on the day we moved out, we discovered that epoxy from a previous floor job had leaked into our unit and onto some of our boxes/content. I alerted 2 staff and no one even apologized!

Mary Catherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy L.  |  Overall Experience 
Rating:
5.0

So brand new! Love it!

Matt B.  |  First Impressions 
Rating:
5.0

Above Excellent in service, access and convenience. Amazing team that deserves raises!! Keep up the great work 😊

Danielle L.  |  First Impressions 
Rating:
5.0

All staff were very helpful and friendly to deal with at all times. I was a great being during the time we need a couple of storage lockers.

Caresource I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith G.  |  Overall Experience 
Rating:
1.0

Management locked our unit without even an email. Inappropriate and not the way to correct policy violations. We didn't have a nonpayment issue but we used an inferior lock, locking us out with a more expensive one with no notice. Very inconvenient.

Alex B.  |  Overall Experience 
Rating:
5.0

From the moment I got there until the moment I left. Absolutely everyone that I talked to was courteous, knowledgeable and provided great customer service! I would absolutely recommend and friends or family use this location for their storage and rental needs! Thank you to UHaul Mainway for all of your help and service! You took a lot of stress away from both moving days!

Eric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ENRI I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fredrick O.  |  Overall Experience 
Rating:
5.0

All around rating was what i needed at time of moving no worry one call did all thank you UHaul jessie S

Jessie S.  |  First Impressions 
Rating:
5.0

Let me say this location (3245 Mainway, Burlington) has been the Only u-haul facility that I have used where the staff (Jojo, Mia and all the others) were friendly and extremely considerate!! Kudos to the management! My tainted opinion from using the other locations was erased by my experience at 3245 Mainway. I will recommend Only You in the future! 👏 Lyn Gagner Marilu's Market Bakery Mgr

LYN G.  |  Overall Experience 
Rating:
5.0

The staff was courteous and helpful. The check in process was seamless and easy to understand.

al m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheikh A.  |  Overall Experience 
Rating:
5.0

Nice and comfy, staff are so helpful.

Masimba P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  First Impressions 
Rating:
3.0

My Storage Unit was missing the pull rope and I am Not sure if the light bulb works on a timer or it Needs replacing. If the above mentioned was in good condition, I Would have given a 5 star. Overall Experience was Good and Will come back again if and when I Need Storage again.

aj h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janusz b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  First Impressions 
Rating:
5.0

Live dou g business with you been with you for more than 15 years

Paul C.  |  First Impressions 
Rating:
5.0

The staff are amazing - friendly helpful efficient and flexible! The new storage facility is great - clean well lit and lots of parking and room to maneouvre. Soon the storage access hours will be 24/7 which will be great.

Wendy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafael V.  |  First Impressions 
Rating:
5.0

I'm a local Real Estate Agent and the Uhaul phone line was impossible to get through BUT when I walked into the new Uhaul on Mainway Ave I was extremely impressed. Terrific service, very well organized, helpful and easy to find. The Manager was great, friendly with a very chipper, organized staff. I will tell everyone to go here, great to see customer service so important, great job!!!

Randal R.  |  First Impressions 
Rating:
5.0

The staff have been amazing. The gentleman working last night was so friendly and genuine. Tracy has been so accommodating throughout the whole process. Moving is a stressful time and this uhaul location has been so helpful. We will continue to use this location/facility and have already recommended it to friends. The only reason I said no to the access hours being convenient is because there is no access code to the storage facility yet. I understand it will be installed sometime within the next two weeks... so not a big deal. We are still very happy with this location.

Emma Supapol and M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marilyn L.  |  First Impressions 
No reviews have been submitted for this location.

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