Customer Reviews for U-Haul Moving & Storage of Central Burlington

1,070 reviews

3245-3267 Mainway   Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

(289) 348-2323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(289) 348-2323

3245-3267 Mainway
Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TYRONP L. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERT P. 
Rating:
5.0

Customer did not leave a comment.

DAWNE M. 
Rating:
5.0

Thanks

NICHOLAS L. 
Rating:
2.0

2 Hitch installs delayed due to hitch not being in. They let me book hitch install online without notice that hitch had to be ordered. 8-9 week wait for hitch. Missing ball, bar and pin from my order when install of mount and wiring was done. 50 dollar refund when I picked up. Purchased Ball bar and pin while there and it was close to 50 bucks.. interesting.

ANDREW M. 
Rating:
5.0

No improvement needed, was wonderful as always.

JOELW B. 
Rating:
5.0

Customer did not leave a comment.

do all general c S. 
Rating:
3.0

We have not received our invoice. Please send to RDSI@hotmail.ca

GRANTJ T. 
Rating:
5.0

I tried to reserve on the website and it would not accept my postal code. ?

JAMESA B. 
Rating:
4.0

It rained hard overnight, our truck had a leak so a number of our boxes got soaked through. Not nice. I find it hard to believe we're the first people it's happened to. Trucks should be main

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

Beatrice S. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

I was originally supposed to pick up a U-Haul truck from the Royal Windsor location in Mississauga but they are the worst. I was supposed to pick up at 9 o'clock and the U-Haul was not there and they told me my time was switched to 12 o'clock. I came back at 12 o'clock and my U-Haul was still not there and they said it will be back by 3 o'clock. And the manager there was extremely rude and I went to this location instead and they help me out probably and we're very nice. I would never recommend the Royal Windsor Mississauga location to anyone. I was charged for not leaving my house on time because of them.

NADAHAMDI R. 
Rating:
5.0

Customer did not leave a comment.

RENEJ L. 
Rating:
4.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

Personnel were friendly and very efficient. Will absolutely return to this location!!

WILLIAMA H. 
Rating:
5.0

No improvements necessary. My experience was fantastic. The check in lady was great, and the drop off guy was very accommodating and helpful. Will use this location again next time I need a rental. Thank you!

PAUL L. 
Rating:
5.0

I was disappointed that there was dried mud on the seats... I had clean clothes on and the interior looked like it needed upholstery cleaning. The mats looked brand new! Lol The truck itself was powerful but when stopped at lights it seemed to run rough... not sure if that is normal for a pick up though. Will use them again.

Lesley C. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Very friendly helpful staff clean I would definitely recommend and use again.

Tracy H.  |  Overall Experience 
Rating:
1.0

The staff did not take customer to see the unit so when I find out that the door way was not fit my trike to go through. I have to change the unit. Another thing is that, every time i open the lock, the alarm went on. So loud and annoying. I have to go talk to staff 3 times, problem still not solved. The light on the hall way is good but for the unit inside is not bright enough. It will be great if you can improve these.

Duc N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis H.  |  Overall Experience 
Rating:
1.0

Worst experience i have ever dealt with was promosed things that i never recieved . They lied about so many things. Careful giving a visa as they will charge you for silly things that amount to 100s of dollars. If you have any issues good luck getting ahold of them . But if you miss there call by 1 minute you will recieve threatening text messages from manager personal number. I have never dealt with such an unorganized scam of a compamy. Maybe its only the Burlington location but will certainly be taking further action and advice anyone to be careful renting from them and reccomend budget they are amazing.

Kayla E. 
Rating:
5.0

All the people who worked there are very helpful, I change my choice of vehicle a couple of times and they accommodate that, also getting the key and return was very fast. The trucks (I got two of them) were clean and looked almost new. Great experience.

MASOUD T. 
Rating:
4.0

Customer did not leave a comment.

Vyacheslav Y. 
Rating:
5.0

Previous user had moved gravel. The trailer still had quantities around the edges of the trailer and in the runnels. Used a blower to remove, but previous user shoudl have left it cleaner.

Iain D. 
Rating:
5.0

Customer did not leave a comment.

FREDA H. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

CHERYL D. 
Rating:
5.0

The rental was experience was excellent!

WILLIAMR H. 
Rating:
5.0

Customer did not leave a comment.

RONALDG O. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
4.0

Customer did not leave a comment.

DANIELT B. 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALANG A. 
Rating:
5.0

Customer did not leave a comment.

FAISALHUSSEIN HA S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELG D. 
Rating:
4.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Carmelo C. 
Rating:
4.0

I was told a receipt/contract would be emailed to me, but I dont believe I saw anything.

RYANG K. 
Rating:
5.0

Not a thing! Everything was great. Very impressed. Keep up the good work!

Alison G. 
Rating:
5.0

Customer did not leave a comment.

DAVIDPETER L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Both Reps on pick up and dropping off were very helpful and friendly.

ROBERT W. 
Rating:
5.0

I am still waiting for my invoice.

branthaven homes R. 
Rating:
5.0

Customer did not leave a comment.

FAISALHUSSEIN HA S. 
Rating:
1.0

Since I have rented the equipment, I have had problems with the bills that are not calculated correctly and wrongly the system goes over. I feel frustrated because you do not fix the problem at all.

Felix L. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

SHANNON D. 
Rating:
3.0

Customer did not leave a comment.

Boubker E. 
Rating:
5.0

The gentleman who served us was extremely efficient, knowledgeable and helpful. Processed everything quickly.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

TEDDY T. 
Rating:
5.0

Customer did not leave a comment.

ANDREWM D. 
Rating:
5.0

Great service and overall experience. Highly recommend

MICHAELW D. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
4.0

Na

Julia M. 
Rating:
5.0

I have to say they went above and beyond when we were in need of moving truck. Friendly and extremely helpful. Normally I don't take the time to complete reviews but in this case I just had to. Thank you Tracey!

Craig W. 
Rating:
1.0

Your customer service is atrocious, they lost my truck and then tried to charge me for late fees even though it's their fault I was late. And they charged me twice and want me to pay another 200$. Worst experience ever!!!! Never been so disappointed in my life.

RACHAEL W. 
Rating:
5.0

Great job again

Chester M. 
Rating:
5.0

Customer did not leave a comment.

MAUREENJ K. 
Rating:
4.0

This was the 4 location I had to go to so that I could drop off. 2 locations in Etobicoke were closed and no one would answer the phone. The 3 rd was being run by an 8 year old boy, that had no idea how to take a trailer drop off. Stay away from Kipling Ave locations!!!

AARON W. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

HEMABRINTHAN B. 
Rating:
1.0

very Roode agents there, taking so much time to serve the people

ABDULWAHAB A. 
Rating:
5.0

A real telephone 1800 number to call for your emergencies to supplement your website. People in distress will need an immediate access to a live person.

ENRIQUEL T. 
Rating:
5.0

Customer did not leave a comment.

DWAYNEF W. 
Rating:
4.0

Feedback for corporate U-Haul or whoever does the bookings, don't confirm bookings you can't service, or pay your locations to move trucks to service them. There is no excuse for confirming a one-way 26' truck, only to call and offer a 20' returned to the same location. Especially when there's over an hour's drive between locations. Extremely displeased with having to make multiple trips, that far, and return the truck to Burlington after our reservation was confirmed.

Jeffrey C. 
Rating:
5.0

Found empty bag of potato chips in the cab and used blankets in the back. also a pack of unused blankets in the back.

Thomas C. 
Rating:
5.0

Great service and staff were very cooperative.

Sherwin B. 
Rating:
4.0

Customer did not leave a comment.

Shawn J. 
Rating:
1.0

Actually give me the product I ordered and paid for

Brad E. 
Rating:
5.0

Customer did not leave a comment.

J V. 
Rating:
5.0

Customer did not leave a comment.

D-Wayne S. 
Rating:
4.0

Service was good but actually trying to speak with someone on the phone is damn near impossible. After waiting over 45min on hold 2 times I gave up.

DUANE H. 
Rating:
3.0

Customer did not leave a comment.

NOORAHMADZAHIR A. 
Rating:
5.0

The personnel were very good. Mario who I picked up the vehicle from, and the young man at the counter I when I returned it at the end

KURUPPATH U. 
Rating:
5.0

Customer did not leave a comment.

TYRONP L. 
Rating:
5.0

Customer did not leave a comment.

Rafi T. 
Rating:
5.0

Customer did not leave a comment.

Renzhe S. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Carole G. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

NORMANW B. 
Rating:
5.0

Customer did not leave a comment.

IVAN B. 
Rating:
5.0

Great customer service when I was there. The rep was very knowledeable and helpful. I wont go anywhere else !

RAUL S. 
Rating:
5.0

Customer did not leave a comment.

Moaied E. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Tracy was excellent was in and out in 15 mins ty you did a great job

CHESTER M. 
Rating:
2.0

The staff member we talked to was nice. He put the trailer on our hitch for us, although I wish he did it as more as a demo for us to learn than just flying through putting it on and sending us off. It was mostly the equipment we were very disappointed with. It was the last small trailer left so we weren't left with any other options. The trailer was beaten up with dings and crunched in corners all over. It smelled and looked like the last person who used it moved garbage in it. Flies even flew out when we opened it. We were luckily able to air it out overnight before packing it. It was still very stinky though. On our move we drove through some rain and the trailer filled up with water. We had just about everything in plastic boxes so most of our stuff was okay. Due to the large pools of water that stayed at the bottom of the trailer for days, the water managed to seep through our covers on our furniture, ruining my antique sewing machine/wood sewing table as well as our wood dining table. We did take precautions of wrapping it in plastic and a blanket but after sitting in a puddle for days the wood still soaked up the water and warped. We are heart broken seeing how destroyed these items are. I wish we didn't lug them across the country just to get to our destination and see them be destroyed. One of our bins also cracked at the bottom during the journey and water soaked in damaging my partners PS4 and record player. We have tried to dry them out but it's looking like the PS4 is inoperable but there is hope for the record player as it's turning on but not spinning. May just need a new motor, fingers crossed. I think it is time that trailer is retired or at least completely re-sealed!

Grace R. 
Rating:
5.0

Customer did not leave a comment.

JOAND D. 
Rating:
5.0

Nicest uHaul location I've ever been to

CHRISTOPHERNICOL P. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

STEVENP D. 
Rating:
5.0

I would have liked for UHaul to assist me with hiring "Movers Help" rather than me having to do it online. The person I was assisting, does not have a computer nor is he computer literate. It would have helped him to plan the move more independently if this was a service provided to customers.

WARRENMA H. 
Rating:
5.0

Customer did not leave a comment.

TYRONP L. 
Rating:
5.0

The employee who checked me in was fantastic, very helpful

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
4.0

The service was fast. Tried to use the return on the phone and unable to connect properly. Instructions were not clear. The truck I had was in miles/hour and gallons. No metric on the truck at all.

ELIZABETHM T. 
Rating:
5.0

The customer service rep was, helpful, patient and knowledgeable. He made it VERY easy !

Raul S.  |  First Impressions 
Rating:
5.0

The service representatives were very helpful and very friendly. Tyler, the front desk was extraordinary for his service. I would appreciate him again for his help.

Dennis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean I. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  First Impressions 
Rating:
5.0

Thanks for the excellent customer service and overall great experience at the Burlington Mainway rental location.

DEREKC S.  |  First Impressions 
Rating:
5.0

The only issue I had was after logging in, the alarm went off every time I opened my locker. It would turn off shortly afterwards. Otherwise amazing service and place!

Matthew K.  |  Overall Experience 
Rating:
5.0

Staff was excellent, answered all questions and very professional!

fernando p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

blr,llp B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat W.  |  Overall Experience 
Rating:
5.0

Fantastic service!!

Danielle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janusz b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary lou o.  |  Overall Experience 
Rating:
2.0

We had some issues getting into the facility once when we arrived at 7am and the door was locked. No one was able to resolve the issue and we had to leave. Also, on the day we moved out, we discovered that epoxy from a previous floor job had leaked into our unit and onto some of our boxes/content. I alerted 2 staff and no one even apologized!

Mary Catherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy L.  |  Overall Experience 
Rating:
5.0

So brand new! Love it!

Matt B.  |  First Impressions 
Rating:
5.0

Above Excellent in service, access and convenience. Amazing team that deserves raises!! Keep up the great work 😊

Danielle L.  |  First Impressions 
Rating:
5.0

All staff were very helpful and friendly to deal with at all times. I was a great being during the time we need a couple of storage lockers.

Caresource I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith G.  |  Overall Experience 
Rating:
1.0

Management locked our unit without even an email. Inappropriate and not the way to correct policy violations. We didn't have a nonpayment issue but we used an inferior lock, locking us out with a more expensive one with no notice. Very inconvenient.

Alex B.  |  Overall Experience 
Rating:
5.0

From the moment I got there until the moment I left. Absolutely everyone that I talked to was courteous, knowledgeable and provided great customer service! I would absolutely recommend and friends or family use this location for their storage and rental needs! Thank you to UHaul Mainway for all of your help and service! You took a lot of stress away from both moving days!

Eric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ENRI I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fredrick O.  |  Overall Experience 
Rating:
5.0

All around rating was what i needed at time of moving no worry one call did all thank you UHaul jessie S

Jessie S.  |  First Impressions 
Rating:
5.0

Let me say this location (3245 Mainway, Burlington) has been the Only u-haul facility that I have used where the staff (Jojo, Mia and all the others) were friendly and extremely considerate!! Kudos to the management! My tainted opinion from using the other locations was erased by my experience at 3245 Mainway. I will recommend Only You in the future! 👏 Lyn Gagner Marilu's Market Bakery Mgr

LYN G.  |  Overall Experience 
Rating:
5.0

The staff was courteous and helpful. The check in process was seamless and easy to understand.

al m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheikh A.  |  Overall Experience 
Rating:
5.0

Nice and comfy, staff are so helpful.

Masimba P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janusz b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  First Impressions 
Rating:
5.0

Live dou g business with you been with you for more than 15 years

Paul C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafael V.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top