Customer Reviews for U-Haul Moving & Storage of Central Harrisburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Central Harrisburg

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Joseph S. on

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All good! Thank you

Scott R. on

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The pickup and delivery person, Mary Martin, was highly professional and had a wonderful, can-do attitude. I have no qualms about recommending your services.

Kimi P. on

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When a customer arrives at the location, have the staff acknowledge them in a timely fashion, then with words, not head motions!

David R. on

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We needed a rental quickly and the staff was professional and polite. They helped us determine the right size vehicle for our move and offered us a variety of moving accessories.

Kenneth B. on

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I would use it again

Kelly A. on

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Excellent customer service at your 29th Street, Harrisburg, PA. You have some of the kindest & informative staff i have experienced thus far.?? Thanks for a pleasant experience during the stressful task of relocating across the country

mark M. on

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the guy said he wasnt gonna charge me for any miles over 173 but couldnt do it on computer so hecharged me then

Craig E. on

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No sugggestions. Everyone I dealt with was friendly and professional. the entire rental experience was excellent.

Holly F. on

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Vehicles should be checked in as returned the same day. I literally rented a van and had it for less than 2 hours and was charged for 6 days. I currently have an ongoing dispute for charges. The customer service rep had me on hold to call the store to resolve issue and no one answered the phone (3 attempts). Very disappointed with this store. I will never use their service again.

Jose R. on

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More communication with your customers

EXCEPTIONAL M. on

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Brian E. on

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All went well I once we got to the counter.

Ana Q. on

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The truck was fine and everything but you guys don’t charge 19.75$ I paid around 150$ for the service.

Chandra S. on

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They keep my rent document copy and they didn’t give any receipt about truck return

Joseph S. on

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Overall great job getting me in and on the road!

Joseph S. on

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Krystin B. on

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Michael R. on

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Cierra A. on

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Donald S. on

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The associates that dropped of the box for the loading and the associate that dropped off for the unloading process were both OUTSTANDING, very knowledgeable and professional. These two ladies have exceeded my expectations. I would rate both at a 10 .plus, Job well done.!!!! They truly represented Uhaul at it's best. Thank you!!!

Levi F. on

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David K. on

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Robert R. on

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Jillian P. on

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Line to speak to customer service rep was literally an hour long. associates were visibly angry and frustrated and I was worried the staff helping me would walk out of his job at any minute. by the time we left the facility we were all beyond stressed out and upset because of the unprofessionalism as well as the excessive wait time. We needed to change storage units 3 seperate times and when I asked the employee about helping me guesstimate the size unit I would need he literally said "how should I know". He offered no further assistance for helping me understand how much space i might need. Even a small comparison might have helped, like between the truck we used and the space available in a particular unit. we arrived at 2:45 and did not leave the facility until 4:40 for a job that should have taken no more than 45 minutes at most. Worst experience ever.

Paris F. on

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There needs to be more clarity on extra charges and time constraints on contracts. As well as a more efficient checkout process for keys and pickup during technical difficulties.

Darryl M. on

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Ms. Patti was wonderful!

Theodore K. on

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Lindsay S. on

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There should be several employees, especially on weekends to help the line go quicker. I had also ordered a dolly and I did not receive one, which is disappointing

Dwayne G. on

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William E. on

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Thank you, you made my moving experience a pleasant one!

joseph W. on

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I had a reservation for 11, came in at 10:45 but did not leave until 12:30. The Original mileage listed was less than what was on the odometer by 0.9, but I wasn’t going back into the store because it took almost 2 hours to get the truck

James A. on

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A very, very pleasant experience from pick-up to return. Smooth, friendly and efficient.

Howard G. on

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Ivan R. on

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Great Service but understaffed

Tracey R. on

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Thank you

rose b. on

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U Haul was very convenient for me and I liked the employees. But they are very busy and u need more employees And yes I would recommend U Haul .

HUBERT F. on

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Phone number also busy. I was always referred to the mail uhaul number. I gave them my card number for automatic withdrawal 3-4 times but it still didn't work out.

melaine S. on

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I asked about access to storage room. I was told it was 24/7. Well what a lie, when I arrived a little after 1am on July 13th swiped my access card to get in and it Read ACCESS DENIED.

Josuad V. on

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Customer service bad Mary she is bad sorry 😐

ronald a. on

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We've had a lot of frustration during our move and meeting sarah was definitely a breath of fresh air. Her and her staff were completely nice and helpful and I really enjoyed being there. Thank you!

Grace L. on

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Excellent services

Veronica G. on

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Excellent service!

Suzanne S. on

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I really like U-Haul. Nice and Clean. The Staff are very Friendly.

DIANA R. on

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My husband and I talked to Patty when we were first signing up. She was personable and professional and we were grateful to have her assistance. It was a pleasure working with her. Great employee.

ALESE O. on

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Amazing customer rep service. She was beyond awesom! Love her x

Margaret D. on

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SARAH IS AWESOME!!! IF YOU LOOK UP "SUPERIOR CUSTOMER SERVICE" IN THE DICTIONARY, YOU FIND HER NAME AND PICTURE :-)

Jewelette B. on

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It's convenient and the manager Sarah is great

Marcus T. on

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Best storage in Harrisburg

Marcus T. on

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Nice customer service.

Khalilah P. on

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I don't agree with having to pay for a lock from UHaul if I have my own.

Noni S. on

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Took over an hour to get a box truck and a 5x10 storage unit.

Gina D. on

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I appreciated the phone call communications by the driver.

tynisha f. on

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Thank you

KENNI M. on

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having flexibility & understanding from the staff when I wasnt able to make payments really helped

TYRONE G. on

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Very pleased with the customer services which everything was explained down to every detail thank for you service ..

henry t. on

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Great service.

Angela B. on

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My first time using you box the Orlando location excellent customer service, the time to transport the U-Box they arrived early excellent,. My experience at the Harrisburg 520 S. 29th street terrible

Jorja B. on

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I did not have to physically access the location as only had a UBox delivery setup, but must give special kudos to Jen and her excellent customer service!! Thank you, Jen! It was a pleasure!

Nichelle C. on

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Expensive storage.. at least a five-day grace period from your due date of payment should be given. They charge you a late fee on the first day.

Gwendolyn A. on

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Did not go to facility. U-boxes were delivered from there. Mary and crew did an excellent job of delivering the U-boxes.

Kaisha W. on

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Never used your rental on this date

Saint Johns O. on

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Outstanding service

Daniel F R. on

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i'm in 2209 and very happy about the service and convenience, thank you

margaret J. on

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I will go back again in the future

Camilli C. on

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Great staff

Terrise S. on

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I requested the spelling of my first name to be corrected. The spelling should be Perrise.

gerald r. on

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Customer service was excellent

Joel R. on

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Nice and friendly associates

audria m. on

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Put more trash cans out in front. From time to time I noticed the only one you have was overflowing on to the sidewalk. Staff does keep it clean but some customers do not unfortunately.

BRIANA G. on

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Has an issue with the general manager and was threatened with jail and made to look like a bad person.

Micheal R. on

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Would store here again, very helpful and courteous staff.

shawn v. on

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easy to communicate, safe and friendly

Hector L. on

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Not professionally ran.

Elaine F. on

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Employees were helpful and polite was a good experience

Tondria G. on

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Staff inappropriate

Jenna M. on

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Could use more more people on weekend

CATHLENE J. on

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I would like to thank Sarah the manager who took her time with me, in spite of me running into a couple of situations making sure I had what I need when i needed it and staying within my budget.

Jaxon D. on

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Staff were really nice and made sure to work with the customers needs.

earl s. on

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I boxes worked fine for what I needed them for.

shkara h. on

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I would definitely use u-haul again!!! Thanks for the good service.

Anna R. on

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OverLl I was pleased with the logistics and process. Staff at Harriabieg were great. Only irritant was that o asked at least 3 times but never got a call that it wax in early which coat is 2 hotels!

Victoria M. on

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had a few hic=ups but it was resolved with ease. thanks

Manuel D. on

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Awesome staff!!

Carlene G. on

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The manager was great at finding me a larger storage area in another location. I asked for the largest storage area when I reserved a large truck but when I got there only small ones were available.

EYETA D. on

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Sarah is an incredible human being. She makes every customer feels he or she is the only valued customer she serves.

Erlandie D & Christopher D S. on

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Na

Todd B. on

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Everything went well. A little confusing, as I was contacted by 3 different people regarding the delivery. The dilivery window was missed by 3 hours, but it all worked out in the end.

Iradatu B. on

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I will suggest that customers be thought how to use the entry card.

Myron V. on

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Excellent customer service.

Jacqueline P. on

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Every one was pleasant and personable. I locked my car keys in my car and they helped me look for them and also extended my time for the move. I had no problems.

Bashir G. on

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The associate s are very wonderful people, i will recommend them to anybody to do business with

Luciana S. on

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I had a pleasant and professorial experience with the staff throughout my storage rental.

Shannon B. on

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Great service

mary h. on

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The first time I rented the uhal truck they let me know that I could get a storage unit free for thirty days because of the rental. That was a big help in the transition of moving my sister. Thank you

TRACY B. on

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Sarah is awesome and so are het staff. The storage area is immaculate!!