Customer Reviews for U-Haul Moving & Storage of Central Harrisburg

3,539 reviews

520 S 29th St   Harrisburg, PA 17104
(Across from Hornungs True Value)

(717) 232-5961

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 232-5961

520 S 29th St
Harrisburg, PA 17104
(Across from Hornungs True Value)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Process was quick,easy, and fast. Upon returning the checkout team member greeted me and gave me a rundown on what my final total was. If I move in the future I'll be sure to use this u haul location. What a great experience!

Jose M. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Jay was extremely helpful and professional. Our return went smoothly. Will use this facility again.

James D. 
Rating:
5.0

The gentleman who brought the truck back to was very pleasant and personable. Please commend him on that.

GLENDA D. 
Rating:
5.0

The mobile pick up part is not user friendly and the process takes too long.

Terryn B. 
Rating:
1.0

Have the truck available I reserved. Don't give people trucks with no gas in it. Don't lie to customers about what time the location opens. Be an honest business.

Brian D. 
Rating:
3.0

Online check-in service was terrible

ian F. 
Rating:
4.0

Satisfied

Jacqueses S. 
Rating:
5.0

Customer did not leave a comment.

Mylea C. 
Rating:
5.0

Customer did not leave a comment.

elton T. 
Rating:
1.0

I did not rent this truck! someone fraudulently rented it in my husbands name. Used my email and an old phone number and my husbands name., but their address in harrisburg pa. luckily my credit card wasnt used, but how does this happen? we did rent a truck a few months ago in WV and returned to NC but never pa. Did they get our info from your site? i am now scared what will they get into next? I called the harrisburg site and they seemed to not care since the truck was returned and no damage. obviously they didnt confirm driverslicense to actual name on the contract etc

james B. 
Rating:
5.0

Customer did not leave a comment.

Kristen E. 
Rating:
3.0

We had an inline check in for 5 pm. We tried to get to the pick up my truck link multiple times and could not get to it. The online check in process is very difficult. A wonderful employee Channel saw us having trouble as she was leaving for the night and helped us. She was so kind and stayed late to help us after the store was closed. She took a negative experience and turned it into a positive one. If she hadn't been there to help we would have had a lot more frustration with the online check in process.

Cody H. 
Rating:
4.0

Truck was in really rough condition with serious scrapes and dents. Odometer barely worked. Door seals were a mess. Truck broke down due to a dead battery and needed to call roadside assistance to jump the battery. Not all the lights were working.

Melissa B. 
Rating:
2.0

The heater fan did not work could not plug in my phone to be charged because that did not work then when I went to load the truck everything inside was soaking wet antique furniture got soaked because either there was a leak or something wrong with the truck also they gave me the wrong truck I ordered a 10-footer they gave me a 15 footer. Then when I got to the unit to return it I was getting stuff I needed to put in my car and I slipped and fell I face planted on the pavement I'm going to have a scar on my face and my right leg hurts like hell and nobody offered to help me except they gentleman who was at their renting a truck some kind of compensation would have been nice for all the problems I had today

Lorraine M. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Ruth R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Loraine was friendly and very helpful. Highly recommend.

Kenneth S. 
Rating:
4.0

The vehicle smelled of cigarette smoke, which was not pleasant

Janet C. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

1 complaint for S 29th St Harrisburg venue: key did not fit truck at designation location; had to return to office to question why, and then told "the computer listed the wrong slot location." Oh well. Otherwise, this location both on-the-phone and in-person performed admirably. _________________ Now for the Industrial Road venue: ABSOLUTELY HORRIBLE!!!!!!! This was our 1st choice for this rental. Made the reservation on-line, got a confirmation email, and venue called the day before to confirm and assure the truck would be awaiting us when we arrived btwn 10:30-11:00AM the next day. Arrived at venue 10:38AM to find the truck, yes, and the office locked. No one to accept payment and give a key. We drove around the complex looking for someone; no one to be found. We telephoned the # on the confirmation doc, and eventually a woman answered. In response to why no one at U-Haul was in the office as promised, she said "I'm short-handed today." Asked when someone would be at this venue, she said "I'll get there as soon as I can." And when is that? "I'm in Dillsburg, going to Hanover, and after that..." That's like a minimum of 2.5 hours. This meant the job for which this U-Haul was hired could not be done; the 4 people who bounced their schedules to participate, had wasted their time; and the whole job that HAD TO BE DONE THIS DAY could not be done. To say we were angry and unhappy then - and to this day - with the management at the Industrial Road U-Haul is understatement. Nor did this venue ever follow-up with an apology. BOTTOM LINE: do NOT patronize U-Haul Industrial Road Harrisburg; they don't give a damn. Give your business to S 29th Street, where they do know something about customer-care.

Larry A. 
Rating:
5.0

Excellent service, the person that helped me, was very nice and she made sure she went over everything with me. Before handing me the rental keys…

valerie B. 
Rating:
5.0

Service was friendly and excellent. Vehicle was also excellent.

Christopher R. 
Rating:
5.0

N.A.

Lenora L. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

Customer did not leave a comment.

Alberto A. 
Rating:
5.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

harka G. 
Rating:
5.0

Customer did not leave a comment.

Lachreatia F. 
Rating:
3.0

I dropped the truck off a day early and followed all the steps for returning the truck. 2 days after returning the truck I get a call asking when I was returning the truck. They didn't know or remember or communicate that the truck was sitting in their lot. Once they found it, they told me I was going to be charged a cleaning fee of $25 for the interior to be cleaned. It was not dirty. When picking up the truck I had to clean up glass, dirt and other items that were left from the previous person without UHAUL employees checking for cleanliness. I asked them to send photos of the dirty interior. After a brief discussion the manager decided not to pursue the cleanliness fee. Both the manager and the employee were somewhat short and seemed bothered about the situation. I can't help they can't find a 26 foot truck sitting 30 ft from the front door. Management is seriously lacking all over in this country. I always try to work with everyone but sometime it's just impossible to fix laziness. I wish them the best and I am sure they get customers who are happy. I hope to god I never have to rent a UHAUL or any other moving truck again. Thanks!

RYAN R. 
Rating:
5.0

Excellent service and clean equipment

Moulay N. 
Rating:
5.0

Customer did not leave a comment.

Joann R. 
Rating:
5.0

Great place everyone was nice and new what they were doing I WILL RENT FROM THEM AGAIN

Richard D. 
Rating:
4.0

Don't run out of furniture dollies when people really need them to move! I was very upset about that, but other than that my

Sarai M. 
Rating:
5.0

Customer did not leave a comment.

Canute B. 
Rating:
4.0

Did not receive the dolly I paid for. I hope to be getting a refund.

Amber F. 
Rating:
3.0

POOR CUSTOMER SERVICE

Dennis J. 
Rating:
3.0

The vehicle was in bad condition! Had to push breaks all the way to the floor, check engine light on, and a broken windshield wiper upon pick up.

Shane B. 
Rating:
1.0

I am over charged for no reason , again and again my money has been deducted from the card I need my money return back

JANGA M. 
Rating:
2.0

This location customer service is abysmal. Please learn to treat people that bring business to you better.

Akeem A. 
Rating:
4.0

Nothing

Alfonsa B. 
Rating:
1.0

Check engine light on truck, sun visor would stay up, passenger mirror lose. Vehicle felt very unsafe, plus wasn't able to be properly used. Suggested rentals were overloaded and not properly suggested nor inspected.

Eric O. 
Rating:
5.0

You guys were right on time when I needed you. I appreciate your whole team

WILVA S. 
Rating:
5.0

Thanks for shoping in uhaul at 29 store

Ramon O. 
Rating:
5.0

Helpful with extra moving supplies. Very friendly staff.

Donald S. 
Rating:
5.0

Thought they did a nice job, took time to go over everything, friendly staff, thorough.

Steven B. 
Rating:
5.0

Very helpful staff.

John D. 
Rating:
4.0

Customer did not leave a comment.

KEVIN G. 
Rating:
1.0

Customer did not leave a comment.

Kalvin V. 
Rating:
5.0

Only issue was truck was not clean inside. Otherwise good service

Chris S. 
Rating:
5.0

The employees at this location were amazing 🤩 however the truck was unsafe to drive. I mentioned at drop off that the truck didn't want to stop and the brakes grinded. It should never have been rented! Initially I thought ok I never drove a truck so this may be normal then when I'm already on the highway to go help a family leave a bad situation I realize I need to leave atleast a 2 car gap in front of me so I don't get in an accident. I had a friend drive the truck to back me out and returned it to the location with me because of this safety issue .

Tara B. 
Rating:
2.0

I think they should have all of their trucks on full especially when they are right next to a gas station I think it's ridiculous that I have to put gas in to start my trip

Robert R. 
Rating:
1.0

The entire process is a rip off especially the overnight drop off And they said I didn't replace the gas and I did

Lori S. 
Rating:
5.0

The app is awful. Spent 10min trying to upload your required photos for after-hours drop off and it never did work. Eventually went to your website. How can a necessary app be so bad?

Shaun C. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

ladies in the office helped me out get a pick up truck i appreciate girls good cx service

Jocelyn Q. 
Rating:
5.0

Renting, using, and returning the trailer was absolutely trouble-free. I was and am delighted. I was thinking about buying a trailer but now that i know how easy it is to rent one i'm reconsidering.

BarbaraE C. 
Rating:
5.0

Customer did not leave a comment.

Raquel B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brett S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annique J. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Angel C. 
Rating:
3.0

The people I spoke with it net face to face were polite and professional. That being said, this rental experience basically sucked. I don't have enough time to explain how fucked up the U-Haul system is. From sending me different pick locations and times to trying to get me to pick up equipment that would have added over 80 miles to my trip, it was a shit show at best. Then to top it all off they charged my credit card $100 more than the quote (not for any damage or cleaning fees.) FUCK U-HAUL.

Rich B. 
Rating:
5.0

Great customer service

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

AARON T. 
Rating:
3.0

Ya done good

Jeremy T. 
Rating:
5.0

Good

kenson V. 
Rating:
5.0

Everything went well !!!

Kevin H. 
Rating:
2.0

They were very unprofessional and the truck was very dirty.

ANDREA F. 
Rating:
3.0

The agent told me the first month is free and then he changed my card it's unbelievable!

Djibril I.  |  First Impressions 
Rating:
5.0

Overall everything was good.The staff were kind and courteous.Keep up the good work.

Medapally R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Guys who helped load and unload trailer were great.

Brandon A. 
Rating:
4.0

Customer did not leave a comment.

CLAUDE M. 
Rating:
3.0

Customer did not leave a comment.

Fountain Gate C. 
Rating:
5.0

Thank you guys for your services.

Lahcen A. 
Rating:
3.0

Staff was uninterested in customers—they were busy helping folks with storage units, purchased etc but never spoke to people waiting, I just went ahead and did the contactless return via the app and left. I told the attendant where the truck was

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

Vickie W.  |  Overall Experience 
Rating:
5.0

i have a 1998 Chevy Tracker with a soft top, i had a trailer hitch installed by UHaul, 6 months later they said i was Not Allowed to pull a trailer. please at least allow rentals for trailers for short distances for soft tops ... i never can rent a trailer because they never have any to rent ... so dismayed

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

Tricia S. 
Rating:
4.0

Check the trucks really good the one we used didn't feel that good to drive compared to others we got there before and we put $50 of gas in the truck and the gas hand barley moved

Tyres D. 
Rating:
5.0

Thank you for your exceptional customer service from the start of reservation to the person that helps us return the truck at the parking lot. Thank You.

Arlene O. 
Rating:
5.0

Customer did not leave a comment.

Rue N. 
Rating:
5.0

Customer did not leave a comment.

modestino P. 
Rating:
1.0

Customer did not leave a comment.

MARIA H. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
4.0

Even though is my first time,driving with uhaul, is a nice experience though.costomer care was good and have patience with the costomers.

idriss Y. 
Rating:
2.0

You need a new customer service agent. He was very rude and condescending to us. He needs an attitude adjustment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Florence W.  |  Online Move In 
Rating:
5.0

Don't charge by the mileage charge by how long do you use it

AMBER G. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Don't explain clear Information about gas

Burnis O. 
Rating:
5.0

Make sure car carrier is lil bit more lubricant. Dry ratchet start holder

JOSE M. 
Rating:
2.0

Unprofessional, attitudes, weren't helpful in helping find/match the key to the right truck.

Jasmine C. 
Rating:
5.0

Lily did a great job training and giving me all the knowledge I needed to be informed of before I made a purchase. That I’m getting what I really want.

Kaylin S.  |  First Impressions 
Rating:
3.0

I said no to clean and well maintained because there was no windshield washer fluid in the truck. I was driving directly into the sun at sunset on roads I was unfamiliar with WITH a trailer and I could not clean the windshield. It was disgusting and I could hardly see out of it.

Ezekiel C. 
Rating:
5.0

Clean environment and friendly staff

Kelvin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonell L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abraham A. 
Rating:
1.0

Had to wait 30 for someone to check me out no one was in the store then I got charged 20 for drop off after Hours when I was told drop on at 9pm wasn't told I would be charged I wasn't told store hours was changed

April D. 
Rating:
5.0

Mud cakes around the wheels and lower fenders

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
3.0

Customer did not leave a comment.

Terrena R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CURTIS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

mercedes t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marini b.  |  First Impressions 
Rating:
5.0

Appreciated the friendliness & helpfulness of the staff.

Mark G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khalif B.  |  Overall Experience 
Rating:
5.0

Ha sido excelente definitivamente estoy feliz con ustedes.

Ines P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aase B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena M.  |  First Impressions 
Rating:
5.0

We'll be back! An excellent seasonal solution for our business.

Robert O.  |  Overall Experience 
Rating:
4.0

Employee gave me the wrong access card so I was locked out but customer service did help me with the help with the a customer who gave me access so I can finish loading my storage but it all came out good.

Armando G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

crystal a.  |  First Impressions 
Rating:
4.0

I may use Uhaul storage again in the future.

EDWARD H.  |  Overall Experience 
Rating:
1.0

Mouse destroyed majority of my property

Shaunteeyia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAQUEY H.  |  Overall Experience 
Rating:
5.0

I really appreciated the way I was treated and the help I received

JOSEPHI M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candi s.  |  Overall Experience 
Rating:
5.0

very easy

Allyiah S.  |  Overall Experience 
Rating:
5.0

Great Service!

BARRY L.  |  First Impressions 
Rating:
4.0

Even though I had this all set up with a rep on the phone days prior to my arrival, and I had received a call a few hours prior to my arrival, when I got to the Harrisburg Uhaul facility, they had no information or idea I was arriving that day. Very long check in time while my family had to wait in the car. This is very frustrating that a large company like Uhaul does not have a better computer system that communicates with its branch offices. When the manager at the Harrisburg office entered my phone number, your system should have pulled up all my past and present reservations! Very poor on Uhaul corp!! If I am able to get emails from Uhaul with my reservation information then so should your branch managers or the location's general data look up by phone number. More than one branch office has told me the Uhaul computer system is not user friendly for them. When calling in to Uhaul to make reservations, there is never a problem. There seems to be a communication break down in your system that really needs addressed.

EDWARD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheria b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Felicia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leila H.  |  First Impressions 
Rating:
3.0

Thank you Shane for trying.

Tiffanie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvella B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiquanna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer D.  |  First Impressions 
Rating:
2.0

Customer service was the worst I have ever had

Earline W.  |  First Impressions 
Rating:
5.0

Reasonably priced and very helpful staff.

dawn r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAJAZHANE FAITH F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

victoria j.  |  First Impressions 
Rating:
3.0

My only issue was storage unit availability.

Gevita D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY O.  |  Overall Experience 
Rating:
5.0

The U-Haul facility was always clean and tidy, floors were swept mop waxed bathrooms clean every time I went over the last two years I want to commend the lady who takes care of that I'm not sure if her name but she always had a smile on her face and was always working hard I would recommend this place good job

Mark O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith t.  |  First Impressions 
Rating:
1.0

Attendant very disrespectful to wife.Not helpful.Needs fired!!!

Kimely W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DWAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur S.  |  Overall Experience 
Rating:
5.0

I appreciate UHAUL for all the support that I was given during my hard times. I commend you deeply. Stay safe!

Rae T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NEWQUAN R.  |  Overall Experience 
Rating:
2.0

Had a reservation the day before my storage. Then the day of the storage it disappears.

Nicolas C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MISTY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakiesha A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SANDIP R.  |  Overall Experience 
Rating:
1.0

Rude

Nakiyah G.  |  First Impressions 
Rating:
5.0

All employees that I had the pleasure to deal with were very helpful. From the manager Shane, Asst Manager Roberto and employee Sammy. Very good experience

Lena Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald G.  |  Overall Experience 
Rating:
4.0

Cuando se presenta problema nadie te quiere ayudar gracias

ANA N.  |  First Impressions 
Rating:
5.0

Thank You!

Terell J.  |  First Impressions 
Rating:
4.0

I had so many problems during my journey, however the response was great 👍. no worries.

Cory R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

augustine a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheena d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Finn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genesis T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlicia S.  |  First Impressions 
Rating:
1.0

I used multiple services and nothing went the way it should, I know you’ll probably dismiss this but when I went to do a mobile pick up of a truck that I needed at 7am, I wasn’t able to get the truck Even though I came to the location two days before to make sure all was well, had to wait until 9 , no sympathy from the worker, storage unit was wrong size and unavailable, another delay, finally got a unit at a different location, a 4 hour move took 7 hours, I will avoid uhaul at all costs if I can in the future.

Emily J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

angela a.  |  Overall Experience 
Rating:
5.0

The rate was a bit salty for a 5x5x10, but location matters.

Vincent B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie F.  |  Overall Experience 
Rating:
5.0

Thank you for guarding my stuff.🌌

Eileen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrey P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ramona l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TAMMY O.  |  First Impressions 
Rating:
1.0

The 10x10x6 unit I reserved on-line with my truck was not available when I showed up in PA on 12/2 (order #20731372). An employee (Steve) put me in a 5x10x6 and 5x10x8 as an alternative, and told me he would merge the units so I would pay the same monthly bill I was anticipating. Steve said he would call me to come in on a later day to sign the receipt/contract once they were able to merge the units. I went back in-person on 12/'7 since I had not received a call. I was told by another employee (Shawna) while she was on the phone with corporate storage, she could not merge the units since they were different sizes (one is two feet taller than the other). She said I would have to move my belongings out of one of my units into another, so both the units are the exact same size to receive the merged rate. I am expected (again) to spend my time and energy to make-up for false promises and booking errors made by U-Haul. U-Haul made the mistake allowing me to reserve a non existent unit. I took the two 5x10s because I was told the rates would be merged into the monthly rate I had expected. The employees now tell me I have to spend another day moving my stuff around because of errors on the company's behalf. This is all highly unacceptable, and I am very disappointed with the customer service and my entire moving experience. What is the point of making a reservation if the unit is not held and available? Why would an employee tell me they will honor the 10x10 rate if I moved into two 5x10's? The first employee that helped me yesterday was also very unsympathetic and had zero empathy. Shane, the general manager, stepped in and did what he could to help, but it is a shame that corporate ties the employees' and managers' hands in a "make-good" scenario. Because of the "same size units to merge" restriction, U-Haul has denied me the most basic of customer expectations and given me a horrific experience. I am definitely not satisfied, and am expected (again) to pay more or inconvenience myself because of errors made by your company. My moving from Louisiana to PA started with me having to drive 29 extra miles to pick up my equipment. My pick-up reservation was made for a location 2 miles from my home in LA. U-Haul managed to screw up both my reservations on this contract, and I am expected to spend my time and money to cover your mistakes. Since I will have to spend time moving my belongings, I plan on moving them out of your facility entirely before the free month I received with truck rental is over. You've lost a long-term customer with excellent credit (>800) who always pays their bills. If I ever have to rent equipment again, you can also bet I will be seeking out alternatives. You are a terrible company who takes no responsibility for your own errors, and shifts the burdens onto your clients. Shame on you, U-Haul.

WILLIAM P B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monique J.  |  First Impressions 
Rating:
5.0

Only issue I would say I have is we were at the location emptying the truck in to the unit and didn't finish until a little after 12. When I received the emailed receipt I saw I was charged for one more full day of truck rental. A bit disappointed in that....

Kathy O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSIAH O.  |  Overall Experience 
Rating:
5.0

Steven is wonderful! He was very helpful and made the process stress free.

Shanice B.  |  First Impressions 
Rating:
4.0

I think it is not necessary to charge extra for 24/7 access to storage. Also, the individual units are dark. You should install an led light in each unit which automatically goes on when unit is opened.

jonathan c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C.  |  Overall Experience 
Rating:
3.0

Staff did not wear masks, despite PA State Government orders for everyone in a public setting to do so. Signage was up, to provide awareness of this fact. It is likely that many employee’s carried the Covid-19 virus home to family. As a person wearing a mask is protecting others, I don't appreciate this company, or company-location policy. It put me at risk, every time I visited the location, hence why we have now moved from that location. Other than this policy, I would have rated the location excellent.

John Y.  |  Overall Experience 
Rating:
3.0

The fact that I asked multiple times if I had 24 hour coverage and the girl reassured me I did then when I came after hours I got locked outside with my keys and phones inside and couldn’t get back in until 5am the next morning when I called customer service they said I did not have 24 hour access on my account and when I tried to call the GM her phone ran I left a voice mail then called again a couple times because my storage unit was wide open and my cell phone and keys were inside thank god a friend came with me who had their phone I kept calling and instead of answering she turned her phone off so I have to sit outside the storage place from 1015p until 5am until I could get in to get my things to leave. Horrible!

Kendra P.  |  Overall Experience 
Rating:
5.0

Good location. Easy access to storage unit. Good security protocol. Would like to see light inside unit.

jonathan c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANAGERLIE P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tondelaya G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jillian P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANAGERLIE P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAY L.  |  Overall Experience 
Rating:
5.0

Without my permission the staff allowed to have a locksmith come and break the lock of my 2 storage u it’s. I asked about it and never got a response. I have already decided to take legal action .

leena s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brooke D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cythia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacinta j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lazette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nashell S.  |  First Impressions 
Rating:
5.0

Extremely clean facility and the staff was professional and efficient. Another customer was very rude to employees and used profanity due to Corona virus mask regulation but the staff person kept her cool and remained professional in this stressful situation. I will definitely use this facility again.

Freeda P.  |  Overall Experience 
Rating:
5.0

I had a excellent experience!!!

Luis S.  |  First Impressions 
Rating:
1.0

There was mouse droppings throughout my unit also,there were droppings on several coolers I had to dispose of. I informed a employee that stated there is currently a rodent issue in row 1800,unfortunately my unit was 1802..Another employee took pictures of droppings on the floor.I stored summer furniture from October til Mid March.I am totally dissatisfied and will not be using U -Haul storage in the near future..Totally disappointed!☹

Robin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY F.  |  First Impressions 
Rating:
5.0

My initial phone call to the facility on 29th Street was a little less than friendly. But the gentleman that helped me when I got there on Saturday morning was over-the-top helpful!

Tina L.  |  First Impressions 
Rating:
5.0

Very efficient and kind. The unit is clean and the truck was ready for pick up. Good experience. E

Eileen B.  |  First Impressions 
Rating:
5.0

Very well clean and organized

latoya m.  |  Overall Experience 
Rating:
5.0

Great service

JOSIAH O.  |  First Impressions 
Rating:
2.0

Associates were helpful but weren’t trained correctly I was supposed to get a month free and was billed within a week when I came back the 3rd time the issue was resolved but staff was courteous!

KATHERINE P.  |  First Impressions 
Rating:
5.0

The staff member who worked with me and the site manager were excellent.

William F.  |  First Impressions 
Rating:
5.0

Your truck is the best and we will patronize anytime anywhere.we really enjoyed using it.

faithe h.  |  First Impressions 
Rating:
5.0

Very nice and convenient location .

PHUONGKHANG D.  |  Overall Experience 
Rating:
5.0

Associates were very professional, eager to explain all policies concerning the rental contract.

walter s.  |  Overall Experience 
Rating:
5.0

Very Friendly Service and they were able to assist me wirh the teuck and a storage unit. One stop shop!

Valecia A.  |  First Impressions 
Rating:
5.0

Overall good experience I didn’t care for them calling my emergency contacts when I always paid late

Christopher D.  |  Overall Experience 
Rating:
5.0

Thanks for all your help It's truly appreciated

Saint Johns O.  |  Overall Experience 
Rating:
5.0

Outstanding associates, truly professional organization

walter s.  |  First Impressions 
Rating:
5.0

Best Storage and U Haul rental service in the area. Wouldn't go anywhere else. All employees are very friendly and helpful!

Beth S.  |  First Impressions 
Rating:
1.0

Did not contact me as requested when a larger storage unit came available. Out of courtesy, could have warned me of the fuel policy for a rental truck. Slow, disorganized customer service.

joel M.  |  First Impressions 
Rating:
5.0

My experience with uhaul overall was great. The general manager, sarah lawyer and Patrick were so helpful and kind. The units were very clean. Every time I stopped in sarah was cleaning something.

Amanda R.  |  Overall Experience 
Rating:
5.0

My overall experience was GREAT!!!! thanks for everything

Leanna F.  |  Overall Experience 
Rating:
4.0

I would use it again

Kenneth B.  |  Overall Experience 
Rating:
4.0

All went well I once we got to the counter.

Brian E.  |  First Impressions 
Rating:
5.0

Great Service but understaffed

Ivan R.  |  Overall Experience 
Rating:
5.0

Thank you

Tracey R.  |  Overall Experience 
Rating:
5.0

U Haul was very convenient for me and I liked the employees. But they are very busy and u need more employees And yes I would recommend U Haul .

rose b.  |  Overall Experience 
Rating:
2.0

Phone number also busy. I was always referred to the mail uhaul number. I gave them my card number for automatic withdrawal 3-4 times but it still didn't work out.

HUBERT F.  |  Overall Experience 
Rating:
3.0

I asked about access to storage room. I was told it was 24/7. Well what a lie, when I arrived a little after 1am on July 13th swiped my access card to get in and it Read ACCESS DENIED.

melaine S.  |  First Impressions 
Rating:
1.0

Customer service bad Mary she is bad sorry 😐

Josuad V.  |  First Impressions 
Rating:
5.0

We've had a lot of frustration during our move and meeting sarah was definitely a breath of fresh air. Her and her staff were completely nice and helpful and I really enjoyed being there. Thank you!

ronald a.  |  First Impressions 
Rating:
5.0

Excellent services

Grace L.  |  First Impressions 
Rating:
5.0

Excellent service!

Veronica G.  |  First Impressions 
Rating:
5.0

I really like U-Haul. Nice and Clean. The Staff are very Friendly.

Suzanne S.  |  Overall Experience 
Rating:
5.0

My husband and I talked to Patty when we were first signing up. She was personable and professional and we were grateful to have her assistance. It was a pleasure working with her. Great employee.

DIANA R.  |  Overall Experience 
Rating:
5.0

Amazing customer rep service. She was beyond awesom! Love her x

ALESE O.  |  First Impressions 
Rating:
5.0

SARAH IS AWESOME!!! IF YOU LOOK UP "SUPERIOR CUSTOMER SERVICE" IN THE DICTIONARY, YOU FIND HER NAME AND PICTURE :-)

Margaret D.  |  First Impressions 
Rating:
4.0

It's convenient and the manager Sarah is great

Jewelette B.  |  First Impressions 
Rating:
5.0

Best storage in Harrisburg

Marcus T.  |  Overall Experience 
Rating:
5.0

Nice customer service.

Marcus T.  |  First Impressions 
Rating:
3.0

I don't agree with having to pay for a lock from UHaul if I have my own.

Amanda G.  |  First Impressions 
Rating:
1.0

Took over an hour to get a box truck and a 5x10 storage unit.

Noni S.  |  First Impressions 
Rating:
3.0

I appreciated the phone call communications by the driver.

Gina D.  |  Overall Experience 
Rating:
5.0

Thank you

tynisha f.  |  Overall Experience 
Rating:
5.0

having flexibility & understanding from the staff when I wasnt able to make payments really helped

KENNI M.  |  Overall Experience 
Rating:
5.0

Very pleased with the customer services which everything was explained down to every detail thank for you service ..

TYRONE G.  |  First Impressions 
Rating:
4.0

Great service.

henry t.  |  First Impressions 
Rating:
1.0

My first time using you box the Orlando location excellent customer service, the time to transport the U-Box they arrived early excellent,. My experience at the Harrisburg 520 S. 29th street terrible

Angela B.  |  Overall Experience 
Rating:
5.0

I did not have to physically access the location as only had a UBox delivery setup, but must give special kudos to Jen and her excellent customer service!! Thank you, Jen! It was a pleasure!

Jorja B.  |  Overall Experience 
Rating:
3.0

Expensive storage.. at least a five-day grace period from your due date of payment should be given. They charge you a late fee on the first day.

Nichelle C.  |  Overall Experience 
Rating:
5.0

Did not go to facility. U-boxes were delivered from there. Mary and crew did an excellent job of delivering the U-boxes.

Gwendolyn A.  |  Overall Experience 
Rating:
1.0

Never used your rental on this date

Kaisha W.  |  Overall Experience 
Rating:
5.0

Outstanding service

Saint Johns O.  |  Overall Experience 
Rating:
5.0

i'm in 2209 and very happy about the service and convenience, thank you

Daniel F R.  |  First Impressions 
Rating:
5.0

I will go back again in the future

margaret J.  |  Overall Experience 
Rating:
5.0

Great staff

Camilli C.  |  First Impressions 
Rating:
4.0

I requested the spelling of my first name to be corrected. The spelling should be Perrise.

Terrise S.  |  Overall Experience 
Rating:
5.0

Customer service was excellent

gerald r.  |  Overall Experience 
Rating:
5.0

Nice and friendly associates

Joel R.  |  Reservation 
Rating:
5.0

Put more trash cans out in front. From time to time I noticed the only one you have was overflowing on to the sidewalk. Staff does keep it clean but some customers do not unfortunately.

audria m.  |  Overall Experience 
Rating:
1.0

Has an issue with the general manager and was threatened with jail and made to look like a bad person.

BRIANA G.  |  Overall Experience 
Rating:
5.0

Would store here again, very helpful and courteous staff.

Micheal R.  |  Overall Experience 
Rating:
5.0

easy to communicate, safe and friendly

shawn v.  |  Overall Experience 
Rating:
1.0

Not professionally ran.

Hector L.  |  Overall Experience 
Rating:
5.0

Employees were helpful and polite was a good experience

Elaine F.  |  Reservation 
Rating:
1.0

Staff inappropriate

Tondria G.  |  Overall Experience 
Rating:
5.0

Could use more more people on weekend

Jenna M.  |  Overall Experience 
Rating:
4.0

I would like to thank Sarah the manager who took her time with me, in spite of me running into a couple of situations making sure I had what I need when i needed it and staying within my budget.

CATHLENE J.  |  Overall Experience 
Rating:
4.0

Staff were really nice and made sure to work with the customers needs.

Jaxon D.  |  Overall Experience 
Rating:
5.0

I boxes worked fine for what I needed them for.

earl s.  |  Overall Experience 
Rating:
5.0

I would definitely use u-haul again!!! Thanks for the good service.

shkara h.  |  Overall Experience 
Rating:
4.0

OverLl I was pleased with the logistics and process. Staff at Harriabieg were great. Only irritant was that o asked at least 3 times but never got a call that it wax in early which coat is 2 hotels!

Anna R.  |  Overall Experience 
Rating:
4.0

had a few hic=ups but it was resolved with ease. thanks

Victoria M.  |  Reservation 
Rating:
5.0

Awesome staff!!

Manuel D.  |  Overall Experience 
Rating:
2.0

The manager was great at finding me a larger storage area in another location. I asked for the largest storage area when I reserved a large truck but when I got there only small ones were available.

Carlene G.  |  Overall Experience 
Rating:
5.0

Sarah is an incredible human being. She makes every customer feels he or she is the only valued customer she serves.

EYETA D.  |  Overall Experience 
Rating:
1.0

Na

Erlandie D & Christopher D S.  |  Overall Experience 
Rating:
5.0

Everything went well. A little confusing, as I was contacted by 3 different people regarding the delivery. The dilivery window was missed by 3 hours, but it all worked out in the end.

Todd B.  |  Overall Experience 
Rating:
5.0

I will suggest that customers be thought how to use the entry card.

Iradatu B.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Myron V.  |  Overall Experience 
Rating:
5.0

Every one was pleasant and personable. I locked my car keys in my car and they helped me look for them and also extended my time for the move. I had no problems.

Jacqueline P.  |  Overall Experience 
Rating:
5.0

The associate s are very wonderful people, i will recommend them to anybody to do business with

Bashir G.  |  Overall Experience 
Rating:
5.0

I had a pleasant and professorial experience with the staff throughout my storage rental.

Luciana S.  |  Overall Experience 
Rating:
5.0

Great service

Shannon B.  |  Overall Experience 
Rating:
5.0

The first time I rented the uhal truck they let me know that I could get a storage unit free for thirty days because of the rental. That was a big help in the transition of moving my sister. Thank you

mary h.  |  Overall Experience 
Rating:
5.0

Sarah is awesome and so are het staff. The storage area is immaculate!!

TRACY B.  |  Overall Experience 
No reviews have been submitted for this location.

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