Customer Reviews for U-Haul Moving & Storage of Central Harrisburg

Rating:

5.0

Thanks for your outstanding customer service.

Rating:

5.0

Keep up the good work.

Rating:

5.0

This location has a very helpful staff.

Rating:

5.0

All that have given me service rather over the phone or in person was really good and knew their job.

Rating:

5.0

Our customer service representative at that counter was very informative and polite. Thank you for the excellent experience

Rating:

5.0

The staff were informative and pleasant I had an easy pick and return.

Rating:

5.0

The Lady answered all our questions and she was very nice

Rating:

5.0

The staff were very helpful. I don't recall the gal's name who waited on us but she was great!

Rating:

5.0

The two employees that worked Sunday 1/11 were exceptional!!! They handled the line with patience and professionalism. I was very impressed with the cleanliness of the vehicle!

Rating:

4.0

Tried renting a pick up truck which was available on the app. When I got there, was told only a cargo van was available. Tire light was also on

Rating:

1.0

My time was not up it should be prorated to get some of ur money back if u are out early I had my stuff out the January 9th and had until the 19th couldn't get none of my money back I think that is un fair cause if I wouldn't pay they would have took my stuff then it look like a couple of things where missing .

Rating:

5.0

Great customer service - very friendly.

Rating:

5.0

The staff were professional and much helpful. The general manager was helpful in lots of was towards the customers liking and security. Overall staff followed through on ever task to satisfy customers and I am a customers satisfied and would always choose this particular facility. Thank You so much.

Rating:

5.0

Don't know you do it all

Rating:

5.0

Check all trucks for clean box but the girls where nice.

Rating:

5.0

This location lives up to its name - a full service moving resource. I've rented from this location many times. The equipment is always clean and ready to go. The staff is helpful and offers a bit of comic relief. Moving anything is stressful and they do their best to make it easier.

Rating:

3.0

There was a large hole in the drivers side mirror, the front passenger side tire was very bald that I’d be very surprised if it would pass inspection. The truck didn’t sound very good, thankfully we weren’t driving it very far so it served its purpose. It was the worse rental truck I’ve ever rented.

Rating:

5.0

Nothing, just continue what you are doing, and that’s good job

Rating:

3.0

it lightly snowed the night before and when I picked up the truck, the windshield was covered with ice/snow. The interior of the truck smelled like cigarette smoke. And when I dropped off the truck and drove up to the drop-off area, there was a sign there that stated to stay in the vehicle you were returning and that someone would be with you momentarily. After waiting for 15-20 minutes (thinking they were busy) I walked in the office area and said I was returning the truck. No customers in the office area and one staff person. Disappointing. Always had great service in Mechanicsburg (where I initially wanted to rent from 10 minutes from my house). But my rental was transferred to Harrisburg (25 minutes from my house).

Rating:

5.0

Even though it was busy the reps all got us in an out as soon as possible. Check out process was explained well and the amounts was as expected

Rating:

5.0

Ashley. He was very helpful!!

Rating:

5.0

The equipment was immaculate the staff was professionals courteous and give me a warm welcome and was concerned about you and not just very quick thank you very much and Merry Christmas

Rating:

5.0

Not Anything everyone was pleasant and very helpful and I appreciate everyone happy holidays

Rating:

5.0

None. Extremely pleased how fast and easy the process was

Rating:

5.0

It is a good rental company

Rating:

4.0

I had to make 3 trips to that location and ended up in another for the truck I reserved and was promised to me ..making that days total uhaul stops .....but the customer service lady who assisted me and stayed on the phone entirely until I was in a truck total of 90 minutes . She is an asset to your company and be appreciative of her service . If not for her on the line keeping me calm I would have given up on uhaul completely and told everyone . But now I recommend anyone looking for services u provide . Thank you goodnight

Rating:

5.0

Excelente servicio. Gracias por estar disponible. Personal 5 estrella ⭐⭐⭐⭐⭐ Muchas gracias

Rating:

5.0

Lraine did great expediting the checkout process. Shanell the GM greets her customers with a smile. Overall great experience and customer service.

Rating:

5.0

Muy buen servicio

Rating:

4.0

The street side convex mirror was broken. The previous renter was hauling something dusty and crude. The staff used a leaf blower to clean it out but forgot the front top attic area.. nobody died so not a huge deal.

Rating:

4.0

Na

Rating:

5.0

Everything was great ! Very friendly employees !

Rating:

2.0

Wanted to charge me a cleaning fee until I explained I didn't use the cargo area as I couldn't load a heavy sofa and never used the cargo area. I drove 31 miles and added 3+ gallons of gas before returning the vehicle. The gauge was exactly the same as when I received the vehicle but the facility added 2 gallons and charged me $9.50 extra. I ended up spending $71. for a 31 round trip.

Rating:

1.0

The original location we picked for our reservation was closer but a day later they suddenly didn’t have our truck anymore and changed us to this location which is further away. Makes sense if uhaul wants to cheat us out of more money based on mileage. The desk clerk wasn’t thorough and didn’t explain anything for us. Unfortunately, that lead us to misunderstanding the refueling. We topped the tank off which is how our usual location does refueling but apparently that’s not how it’s done here. This was not explained to us at all. So we lost out on $80 of fuel that this location got for free. As for the truck, it wasn’t cleaned until after we checked in which wasted more of our time and the transmission was going out on the truck which was very obvious when driving it. This whole experience was a nightmare and wasted an hour of our time with our movers. Despite us reserving the movers for 11am, they could only do 9am which was the uhaul pick up time. I will be avoiding any location that isn’t the Middletown Vine St location. They didn’t have a truck available the day we needed hence why we reserved elsewhere but i’d rather pick a different day and use Vine St than use any other location. Idk why it let me pick these reservations only to change them the next day. Seriously.

Rating:

5.0

Muy buen servicio

Rating:

4.0

No problems

Rating:

1.0

Had to be given 4 different trucks until I got the right one because of being parked in. The 4th truck the guy still had to move the truck behind me to get out. It took 30 min for the whole process and there was a line of 10 people behind me

Rating:

3.0

The return Process is absolutely ridiculous!! I have been out here for more than 30 minutes, trying to do this process, and it still will not allow me to. The return process was not very convenient user-friendly and it was very complicated. I still do not know if I am doing things correctly please fix this return system of yours thank you.

Rating:

5.0

Staff was very responsive at pickup and drop-off, quick to get me setup and out the door.

Rating:

5.0

Nothing

Rating:

4.0

The gentlemen that waited on me was fantastic. Very friendly, and helpful. Considering how busy the place was with what appeared to be only two people working, he was a super star. Give that man a raise!

Rating:

5.0

Shanell Brown was very helpful with all my questions and concerns. Overall the whole crew was awesome, very friendly and down to earth. They seem real not over the top fake friendly act that a lot of people at their jobs. Thanks again guys!

Rating:

5.0

Great service

Rating:

5.0

We had a very nice young man help us. He was kind, courteous, and helpful. Renting a truck and moving can be overwhelming, but when picking up the truck is easy peasy, that helps. Thank you.

Rating:

5.0

Honestly the best customer service experience I had in awhile. The lady at pick up was extremely friendly and helpful. This experience makes me wish I could use U-Haul services more often.

Rating:

5.0

Thank you

Rating:

5.0

None.

Rating:

5.0

Nothing, your staff did a really good job

Rating:

5.0

Staff was very kind and helpful. Easy to access and return.

Rating:

5.0

The staff was very nice, quick and efficient. Got the rental ready and I was out in no time.

Rating:

5.0

Exceptional communication and WORKERS! Very good attitude work was swift and done with care.

Rating:

5.0

Ms Brown and the preference Movers were exceptional. All around good attitude and best movers&workers I had the most pleasure working with on short notice and thoroughly equipped. My Best moving experience yet. Ms Coleman

Rating:

5.0

Staff Is Awesome.🏆🏆🏆

Rating:

5.0

Awesome service, well experienced personel.

Rating:

5.0

I rate your customer service there excellent very excellent customer service.

Rating:

5.0

I love my storage thank you so much

Rating:

5.0

Real convenient and quick to understand customers need and with great entail

Rating:

1.0

This staff doesn’t have customers service they like manners and not ready to help or get up from their sit to help at all

Rating:

5.0

Very good service. Clean facilities. I will certainly use the services on a repeated basis.

Rating:

5.0

The lady who did my paperwork was friendly and very sweet and I hope she enjoyed her day with her dad company so good by this lady she is great at her job ❤️❤️❤️❤️

Rating:

1.0

A staff member made comments an was speaking about my daughter while she was standing there about her not wearing shoes, an how her feet were dirty an how disgusting that is when she took her shoe off bc we were hot sweaty an her feet hurt due to not having proper shoes. She was contacted last minute for help. An it was extremely disrespectful to speak about her especially when she was standing right there and when someone said “why would you talk sh!t when she’s standing right there, an staff member an I quote said “it’s not talking sh!t if it’s the truth”. How utterly disgraceful a rude. The staff in a whole is rude an unpleasant. The prices there are absolutely insane. I moved my storage unit to another company got the same size unit for over 100 dollars less, as well as to rent the trucks also outrageous. No reason a U-Haul truck should cost over 300 dollars to move 30 minutes away, especially when I’m expected to replace all the gas used, if I’m paying to replace the gas anyway why does the price need to be 300. We were adding everything up an got a very different price then what we were told. We tried renting a small truck when we moved out of the storage unit and they were claiming it costs 150 something and tried telling us it’s bc of this fee and that fee, taxes etc. but when we added the quote on quote fees an taxes got 80 something… that’s very different the 150. Ended up having to rent a trailer an buying a 30 dollar truck hitch setup. Not to mention but I paid for a whole month of storage rent, an had my belongs out 2 weeks into the month an am not being reimbursed for the remaining two weeks we won’t be there that I paid for. This whole experience was unpleasant an unnecessary. There’s no reason we paid as much as we did then to experience the literal disrespect an lack of compassion from the staff that chooses to work there. Unbelievable I will NEVER rent a unit from this company again an we will NEVER rent a truck from this company again. We want nothing more to do with this company. Never again, from now on we will find a nicer company who has nicer staff an doesn’t scam people who don’t have a lot as it is. Some of us are struggling to make ends meet an don’t need to be disrespected an made to feel bad on top of it. Very disappointing

Rating:

2.0

The storage manager and counter assistant was pleasant but they didn't explain everything to me to ensure that I was receiving the best service possible. The young male counter rep started my reservation and then left without assisting me with my trailer. I had to connect it myself after waiting more than 45 minutes into my rental time (2pm) when I finally was helped. The manager offered to show me where my unit was but wasn't very informative about the size of the unit I was selecting. I rented storage units before and thought that the unit size would be feasible for my property but not even close. This needs more employees that actually assist the customers instead of many just walking around doing absolutely nothing to help the customers. This location seems to be a major hub for the Harrisburg area and definitely needs works and an adjustment of staffing. There is no structure AT ALL at this location. Upper executives and management need to visit this location to see what can be done to correct these issues.

Rating:

5.0

29th Street Uhaul has a very, kind, knowledgeable staff member who assisted me with this storage unit...she's definitely a great fit fir this company...I don't usually giveb5 Star Ratings, however she earned it...I'm glad she was my customer service representative.

Rating:

5.0

It was fast and easy. I was giving a understanding on how it was to be used, also given a tour to my storage space. Thank You.

Rating:

4.0

A very clean and safe storage..!!!!!!!!!!

Rating:

5.0

Keep it up guys and girls 👍👍

Rating:

5.0

Forgot to take lock off and was charged for a extra month that’s not okay when I called about it the day before I was suppose to move out

Rating:

5.0

The storage manager Shanell is very good at her job

Rating:

4.0

Good

Rating:

5.0

Chrystal at 29th St was very helpful and patient with me answering all my questions.

Rating:

5.0

Everyone was terrific

Rating:

5.0

Management was very helpful.

Rating:

5.0

Service was excellent, thank you uhaul staff

Rating:

2.0

Staff was extremely slow, had a 8:00 reservation got there at 7:45 and wasn't seen til 8:20 or so. Only 1 counter person working at that time.

Rating:

5.0

Quick and easy no problems what so ever

Rating:

5.0

Very Polite and helpful. Very, VERY Clean

Rating:

4.0

I did find it strange that there wasn’t a person in the store area to speak to about getting my rental and returning it and such. But, the app made it very easy to get a unit and go straight to it. I couldn’t see how to choose which unit and ended up with one on the second floor which made the move in process a challenge when moving a couch by myself.

Rating:

5.0

Ashley L was polite, knowledgeable and very helpful explaining the ins and outs of renting storage at his location. He is the reason I chose to go with that facility.Would recommend to others.

Rating:

5.0

Thank you so much to the staff for always making me laugh, helping me understand the process and being patient with me!

Rating:

5.0

He was friendly, knowledgeable, and courteous.

Rating:

4.0

Manager sherrelll Brown was really helpful and kind especially..... No

Rating:

5.0

Beyond our expectations!!!!!

Rating:

4.0

Overall it was good

Rating:

5.0

Staff is very helpful and caring !!! Respectful and pleasant.

Rating:

5.0

Chanel was an excellent. Employee respectful kind.

Rating:

5.0

Good customer service

Rating:

5.0

Super clean facility - immaculate. You could eat your dinner off the floors..!!! NOTE: DO NOT LOSE YOUR KEY. IF YOU DO - U-HAUL REQUIRES THAT YOU PAY A LOCKSMITH TO REMOVE THE LOCK

Rating:

4.0

Facility store hours could be longer (extended). Staff members could be more friendlier & more helpful. The storage facility was extremely well cleaned/maintained! Thank you for your service.

Rating:

4.0

Good Service.

Rating:

5.0

Everything was awesome best experience I had.

Rating:

5.0

My experience with the U-Haul company was extremely astonishing. The staff there were very knowledgeable, professional, and extremely supportive. I highly recommend anyone who is in need of storage units, to go see all the staff on 29th street. I will guarantee moneys worth and your belongings well taken care off.

Rating:

5.0

I travel often because of the military, so I often need UHaul for storage and rental trucks. I have dealt with many locations in multiple states, but this by far was the best. The staff here was incredibly! They were friendly, helpful and accommodating. Finding a good employee is hard to find these days, let alone an entire staff. I highly recommend this location!

Rating:

5.0

No complaints at all. Everything went well and the staff was great.