Customer did not leave a comment.Kevin L.
Customer Reviews for U-Haul Moving & Storage of Central Harrisburg
Harrisburg, PA 17104
(Across from Hornungs True Value)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Process was quick,easy, and fast. Upon returning the checkout team member greeted me and gave me a rundown on what my final total was. If I move in the future I'll be sure to use this u haul location. What a great experience!Jose M.
Customer did not leave a comment.DONALD S.
Jay was extremely helpful and professional. Our return went smoothly. Will use this facility again.James D.
The gentleman who brought the truck back to was very pleasant and personable. Please commend him on that.GLENDA D.
The mobile pick up part is not user friendly and the process takes too long.Terryn B.
Have the truck available I reserved. Don't give people trucks with no gas in it. Don't lie to customers about what time the location opens. Be an honest business.Brian D.
Online check-in service was terribleian F.
Customer did not leave a comment.Mylea C.
Customer did not leave a comment.elton T.
I did not rent this truck! someone fraudulently rented it in my husbands name. Used my email and an old phone number and my husbands name., but their address in harrisburg pa. luckily my credit card wasnt used, but how does this happen? we did rent a truck a few months ago in WV and returned to NC but never pa. Did they get our info from your site? i am now scared what will they get into next? I called the harrisburg site and they seemed to not care since the truck was returned and no damage. obviously they didnt confirm driverslicense to actual name on the contract etcjames B.
Customer did not leave a comment.Kristen E.
We had an inline check in for 5 pm. We tried to get to the pick up my truck link multiple times and could not get to it. The online check in process is very difficult. A wonderful employee Channel saw us having trouble as she was leaving for the night and helped us. She was so kind and stayed late to help us after the store was closed. She took a negative experience and turned it into a positive one. If she hadn't been there to help we would have had a lot more frustration with the online check in process.Cody H.
Truck was in really rough condition with serious scrapes and dents. Odometer barely worked. Door seals were a mess. Truck broke down due to a dead battery and needed to call roadside assistance to jump the battery. Not all the lights were working.Melissa B.
The heater fan did not work could not plug in my phone to be charged because that did not work then when I went to load the truck everything inside was soaking wet antique furniture got soaked because either there was a leak or something wrong with the truck also they gave me the wrong truck I ordered a 10-footer they gave me a 15 footer. Then when I got to the unit to return it I was getting stuff I needed to put in my car and I slipped and fell I face planted on the pavement I'm going to have a scar on my face and my right leg hurts like hell and nobody offered to help me except they gentleman who was at their renting a truck some kind of compensation would have been nice for all the problems I had todayLorraine M.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Ruth R.
Customer did not leave a comment.David C.
Loraine was friendly and very helpful. Highly recommend.Kenneth S.
The vehicle smelled of cigarette smoke, which was not pleasantJanet C.
Customer did not leave a comment.James F.
1 complaint for S 29th St Harrisburg venue: key did not fit truck at designation location; had to return to office to question why, and then told "the computer listed the wrong slot location." Oh well. Otherwise, this location both on-the-phone and in-person performed admirably. _________________ Now for the Industrial Road venue: ABSOLUTELY HORRIBLE!!!!!!! This was our 1st choice for this rental. Made the reservation on-line, got a confirmation email, and venue called the day before to confirm and assure the truck would be awaiting us when we arrived btwn 10:30-11:00AM the next day. Arrived at venue 10:38AM to find the truck, yes, and the office locked. No one to accept payment and give a key. We drove around the complex looking for someone; no one to be found. We telephoned the # on the confirmation doc, and eventually a woman answered. In response to why no one at U-Haul was in the office as promised, she said "I'm short-handed today." Asked when someone would be at this venue, she said "I'll get there as soon as I can." And when is that? "I'm in Dillsburg, going to Hanover, and after that..." That's like a minimum of 2.5 hours. This meant the job for which this U-Haul was hired could not be done; the 4 people who bounced their schedules to participate, had wasted their time; and the whole job that HAD TO BE DONE THIS DAY could not be done. To say we were angry and unhappy then - and to this day - with the management at the Industrial Road U-Haul is understatement. Nor did this venue ever follow-up with an apology. BOTTOM LINE: do NOT patronize U-Haul Industrial Road Harrisburg; they don't give a damn. Give your business to S 29th Street, where they do know something about customer-care.Larry A.
Excellent service, the person that helped me, was very nice and she made sure she went over everything with me. Before handing me the rental keysâ€¦valerie B.
Service was friendly and excellent. Vehicle was also excellent.Christopher R.
Customer did not leave a comment.Luis A.
Customer did not leave a comment.Alberto A.
Customer did not leave a comment.Sharon P.
Customer did not leave a comment.David L.
Customer did not leave a comment.Ron M.
Customer did not leave a comment.harka G.
Customer did not leave a comment.Lachreatia F.
I dropped the truck off a day early and followed all the steps for returning the truck. 2 days after returning the truck I get a call asking when I was returning the truck. They didn't know or remember or communicate that the truck was sitting in their lot. Once they found it, they told me I was going to be charged a cleaning fee of $25 for the interior to be cleaned. It was not dirty. When picking up the truck I had to clean up glass, dirt and other items that were left from the previous person without UHAUL employees checking for cleanliness. I asked them to send photos of the dirty interior. After a brief discussion the manager decided not to pursue the cleanliness fee. Both the manager and the employee were somewhat short and seemed bothered about the situation. I can't help they can't find a 26 foot truck sitting 30 ft from the front door. Management is seriously lacking all over in this country. I always try to work with everyone but sometime it's just impossible to fix laziness. I wish them the best and I am sure they get customers who are happy. I hope to god I never have to rent a UHAUL or any other moving truck again. Thanks!RYAN R.
Excellent service and clean equipmentMoulay N.
Customer did not leave a comment.Joann R.
Great place everyone was nice and new what they were doing I WILL RENT FROM THEM AGAINRichard D.
Don't run out of furniture dollies when people really need them to move! I was very upset about that, but other than that mySarai M.
Customer did not leave a comment.Canute B.
Did not receive the dolly I paid for. I hope to be getting a refund.Amber F.
POOR CUSTOMER SERVICEDennis J.
The vehicle was in bad condition! Had to push breaks all the way to the floor, check engine light on, and a broken windshield wiper upon pick up.Shane B.
I am over charged for no reason , again and again my money has been deducted from the card I need my money return backJANGA M.
This location customer service is abysmal. Please learn to treat people that bring business to you better.Akeem A.
Check engine light on truck, sun visor would stay up, passenger mirror lose. Vehicle felt very unsafe, plus wasn't able to be properly used. Suggested rentals were overloaded and not properly suggested nor inspected.Eric O.
You guys were right on time when I needed you. I appreciate your whole teamWILVA S.
Thanks for shoping in uhaul at 29 storeRamon O.
Helpful with extra moving supplies. Very friendly staff.Donald S.
Thought they did a nice job, took time to go over everything, friendly staff, thorough.Steven B.
Very helpful staff.John D.
Customer did not leave a comment.KEVIN G.
Customer did not leave a comment.Kalvin V.
Only issue was truck was not clean inside. Otherwise good serviceChris S.
The employees at this location were amazing 🤩 however the truck was unsafe to drive. I mentioned at drop off that the truck didn't want to stop and the brakes grinded. It should never have been rented! Initially I thought ok I never drove a truck so this may be normal then when I'm already on the highway to go help a family leave a bad situation I realize I need to leave atleast a 2 car gap in front of me so I don't get in an accident. I had a friend drive the truck to back me out and returned it to the location with me because of this safety issue .Tara B.
I think they should have all of their trucks on full especially when they are right next to a gas station I think it's ridiculous that I have to put gas in to start my tripRobert R.
The entire process is a rip off especially the overnight drop off And they said I didn't replace the gas and I didLori S.
The app is awful. Spent 10min trying to upload your required photos for after-hours drop off and it never did work. Eventually went to your website. How can a necessary app be so bad?Shaun C.
Customer did not leave a comment.Holly S.
ladies in the office helped me out get a pick up truck i appreciate girls good cx serviceJocelyn Q.
Renting, using, and returning the trailer was absolutely trouble-free. I was and am delighted. I was thinking about buying a trailer but now that i know how easy it is to rent one i'm reconsidering.BarbaraE C.
Customer did not leave a comment.Raquel B. | First Impressions
Customer did not leave a comment.Brett S. | First Impressions
Customer did not leave a comment.Annique J.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Angel C.
The people I spoke with it net face to face were polite and professional. That being said, this rental experience basically sucked. I don't have enough time to explain how fucked up the U-Haul system is. From sending me different pick locations and times to trying to get me to pick up equipment that would have added over 80 miles to my trip, it was a shit show at best. Then to top it all off they charged my credit card $100 more than the quote (not for any damage or cleaning fees.) FUCK U-HAUL.Rich B.
Great customer serviceRyan K.
Customer did not leave a comment.AARON T.
Ya done goodJeremy T.
Everything went well !!!Kevin H.
They were very unprofessional and the truck was very dirty.ANDREA F.
The agent told me the first month is free and then he changed my card it's unbelievable!Djibril I. | First Impressions
Overall everything was good.The staff were kind and courteous.Keep up the good work.Medapally R.
Customer did not leave a comment.MICHAEL G.
Guys who helped load and unload trailer were great.Brandon A.
Customer did not leave a comment.CLAUDE M.
Customer did not leave a comment.Fountain Gate C.
Thank you guys for your services.Lahcen A.
Staff was uninterested in customersâ€”they were busy helping folks with storage units, purchased etc but never spoke to people waiting, I just went ahead and did the contactless return via the app and left. I told the attendant where the truck wasBruce G.
Customer did not leave a comment.Vickie W. | Overall Experience
i have a 1998 Chevy Tracker with a soft top, i had a trailer hitch installed by UHaul, 6 months later they said i was Not Allowed to pull a trailer. please at least allow rentals for trailers for short distances for soft tops ... i never can rent a trailer because they never have any to rent ... so dismayedWendy H.
Customer did not leave a comment.Amanda R.
Customer did not leave a comment.Tricia S.
Check the trucks really good the one we used didn't feel that good to drive compared to others we got there before and we put $50 of gas in the truck and the gas hand barley movedTyres D.
Thank you for your exceptional customer service from the start of reservation to the person that helps us return the truck at the parking lot. Thank You.Arlene O.
Customer did not leave a comment.Rue N.
Customer did not leave a comment.modestino P.
Customer did not leave a comment.MARIA H.
Customer did not leave a comment.Amanda T.
Even though is my first time,driving with uhaul, is a nice experience though.costomer care was good and have patience with the costomers.idriss Y.
You need a new customer service agent. He was very rude and condescending to us. He needs an attitude adjustment.Brian T.
Customer did not leave a comment.Florence W. | Online Move In
Don't charge by the mileage charge by how long do you use itAMBER G.
Customer did not leave a comment.Kelly P.
Don't explain clear Information about gasBurnis O.
Make sure car carrier is lil bit more lubricant. Dry ratchet start holderJOSE M.
Unprofessional, attitudes, weren't helpful in helping find/match the key to the right truck.Jasmine C.
Lily did a great job training and giving me all the knowledge I needed to be informed of before I made a purchase. That I’m getting what I really want.Kaylin S. | First Impressions
I said no to clean and well maintained because there was no windshield washer fluid in the truck. I was driving directly into the sun at sunset on roads I was unfamiliar with WITH a trailer and I could not clean the windshield. It was disgusting and I could hardly see out of it.Ezekiel C.
Clean environment and friendly staffKelvin C. | Overall Experience
Customer did not leave a comment.Jonell L. | First Impressions
Customer did not leave a comment.Rose B. | Overall Experience
Customer did not leave a comment.Abraham A.
Had to wait 30 for someone to check me out no one was in the store then I got charged 20 for drop off after Hours when I was told drop on at 9pm wasn't told I would be charged I wasn't told store hours was changedApril D.
Mud cakes around the wheels and lower fendersChristopher M.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Terrena R. | First Impressions
Customer did not leave a comment.CURTIS H. | Overall Experience
Customer did not leave a comment.Derek K. | Online Move In
Customer did not leave a comment.mercedes t. | Overall Experience
Customer did not leave a comment.marini b. | First Impressions
Appreciated the friendliness & helpfulness of the staff.Mark G. | Overall Experience
Customer did not leave a comment.CHARLES K. | Overall Experience
Customer did not leave a comment.Khalif B. | Overall Experience
Ha sido excelente definitivamente estoy feliz con ustedes.Ines P. | Overall Experience
Customer did not leave a comment.Aase B. | Overall Experience
Customer did not leave a comment.Selena M. | First Impressions
We'll be back! An excellent seasonal solution for our business.Robert O. | Overall Experience
Employee gave me the wrong access card so I was locked out but customer service did help me with the help with the a customer who gave me access so I can finish loading my storage but it all came out good.Armando G. | First Impressions
Customer did not leave a comment.Tracy W. | First Impressions
Customer did not leave a comment.Michelle M. | First Impressions
Customer did not leave a comment.crystal a. | First Impressions
I may use Uhaul storage again in the future.EDWARD H. | Overall Experience
Mouse destroyed majority of my propertyShaunteeyia T. | Overall Experience
Customer did not leave a comment.TAQUEY H. | Overall Experience
I really appreciated the way I was treated and the help I receivedJOSEPHI M. | First Impressions
Customer did not leave a comment.candi s. | Overall Experience
very easyAllyiah S. | Overall Experience
Great Service!BARRY L. | First Impressions
Even though I had this all set up with a rep on the phone days prior to my arrival, and I had received a call a few hours prior to my arrival, when I got to the Harrisburg Uhaul facility, they had no information or idea I was arriving that day. Very long check in time while my family had to wait in the car. This is very frustrating that a large company like Uhaul does not have a better computer system that communicates with its branch offices. When the manager at the Harrisburg office entered my phone number, your system should have pulled up all my past and present reservations! Very poor on Uhaul corp!! If I am able to get emails from Uhaul with my reservation information then so should your branch managers or the location's general data look up by phone number. More than one branch office has told me the Uhaul computer system is not user friendly for them. When calling in to Uhaul to make reservations, there is never a problem. There seems to be a communication break down in your system that really needs addressed.EDWARD H. | First Impressions
Customer did not leave a comment.John R. | First Impressions
Customer did not leave a comment.Brenda B. | Overall Experience
Customer did not leave a comment.sheria b. | Overall Experience
Customer did not leave a comment.Cynthia H. | First Impressions
Customer did not leave a comment.Felicia B. | Overall Experience
Customer did not leave a comment.Leila H. | First Impressions
Thank you Shane for trying.Tiffanie E. | Overall Experience
Customer did not leave a comment.Marvella B. | First Impressions
Customer did not leave a comment.Tiquanna S. | First Impressions
Customer did not leave a comment.Rose B. | First Impressions
Customer did not leave a comment.Jennifer D. | First Impressions
Customer service was the worst I have ever hadEarline W. | First Impressions
Reasonably priced and very helpful staff.dawn r. | Overall Experience
Customer did not leave a comment.DEAJAZHANE FAITH F. | First Impressions
Customer did not leave a comment.victoria j. | First Impressions
My only issue was storage unit availability.Gevita D. | Overall Experience
Customer did not leave a comment.TAMMY O. | Overall Experience
The U-Haul facility was always clean and tidy, floors were swept mop waxed bathrooms clean every time I went over the last two years I want to commend the lady who takes care of that I'm not sure if her name but she always had a smile on her face and was always working hard I would recommend this place good jobMark O. | Overall Experience
Customer did not leave a comment.keith t. | First Impressions
Attendant very disrespectful to wife.Not helpful.Needs fired!!!Kimely W. | First Impressions
Customer did not leave a comment.DWAN B. | Overall Experience
Customer did not leave a comment.ANGEL M. | Overall Experience
Customer did not leave a comment.Beverly F. | Overall Experience
Customer did not leave a comment.Arthur S. | Overall Experience
I appreciate UHAUL for all the support that I was given during my hard times. I commend you deeply. Stay safe!Rae T. | Overall Experience
Customer did not leave a comment.NEWQUAN R. | Overall Experience
Had a reservation the day before my storage. Then the day of the storage it disappears.Nicolas C. | First Impressions
Customer did not leave a comment.Brenda L. | Overall Experience
Customer did not leave a comment.MISTY P. | First Impressions
Customer did not leave a comment.Lakiesha A. | Overall Experience
Customer did not leave a comment.SANDIP R. | Overall Experience
RudeNakiyah G. | First Impressions
All employees that I had the pleasure to deal with were very helpful. From the manager Shane, Asst Manager Roberto and employee Sammy. Very good experienceLena Z. | First Impressions
Customer did not leave a comment.Susan P. | Overall Experience
Customer did not leave a comment.Tony P. | Overall Experience
Customer did not leave a comment.Ronald G. | Overall Experience
Cuando se presenta problema nadie te quiere ayudar graciasANA N. | First Impressions
Thank You!Terell J. | First Impressions
I had so many problems during my journey, however the response was great 👍. no worries.Cory R. | First Impressions
Customer did not leave a comment.Lauren H. | Overall Experience
Customer did not leave a comment.augustine a. | First Impressions
Customer did not leave a comment.sheena d. | First Impressions
Customer did not leave a comment.Finn H. | Overall Experience
Customer did not leave a comment.Susan P. | First Impressions
Customer did not leave a comment.Genesis T. | First Impressions
Customer did not leave a comment.Charlicia S. | First Impressions
I used multiple services and nothing went the way it should, I know you’ll probably dismiss this but when I went to do a mobile pick up of a truck that I needed at 7am, I wasn’t able to get the truck Even though I came to the location two days before to make sure all was well, had to wait until 9 , no sympathy from the worker, storage unit was wrong size and unavailable, another delay, finally got a unit at a different location, a 4 hour move took 7 hours, I will avoid uhaul at all costs if I can in the future.Emily J. | Online Move In
Customer did not leave a comment.angela a. | Overall Experience
The rate was a bit salty for a 5x5x10, but location matters.Vincent B. | Overall Experience
Customer did not leave a comment.Leslie F. | Overall Experience
Thank you for guarding my stuff.🌌Eileen B. | Overall Experience
Customer did not leave a comment.Aubrey P. | Overall Experience
Customer did not leave a comment.Lauren H. | First Impressions
Customer did not leave a comment.Ramona l. | Overall Experience
Customer did not leave a comment.TAMMY O. | First Impressions
The 10x10x6 unit I reserved on-line with my truck was not available when I showed up in PA on 12/2 (order #20731372). An employee (Steve) put me in a 5x10x6 and 5x10x8 as an alternative, and told me he would merge the units so I would pay the same monthly bill I was anticipating. Steve said he would call me to come in on a later day to sign the receipt/contract once they were able to merge the units. I went back in-person on 12/'7 since I had not received a call. I was told by another employee (Shawna) while she was on the phone with corporate storage, she could not merge the units since they were different sizes (one is two feet taller than the other). She said I would have to move my belongings out of one of my units into another, so both the units are the exact same size to receive the merged rate. I am expected (again) to spend my time and energy to make-up for false promises and booking errors made by U-Haul. U-Haul made the mistake allowing me to reserve a non existent unit. I took the two 5x10s because I was told the rates would be merged into the monthly rate I had expected. The employees now tell me I have to spend another day moving my stuff around because of errors on the company's behalf. This is all highly unacceptable, and I am very disappointed with the customer service and my entire moving experience. What is the point of making a reservation if the unit is not held and available? Why would an employee tell me they will honor the 10x10 rate if I moved into two 5x10's? The first employee that helped me yesterday was also very unsympathetic and had zero empathy. Shane, the general manager, stepped in and did what he could to help, but it is a shame that corporate ties the employees' and managers' hands in a "make-good" scenario. Because of the "same size units to merge" restriction, U-Haul has denied me the most basic of customer expectations and given me a horrific experience. I am definitely not satisfied, and am expected (again) to pay more or inconvenience myself because of errors made by your company. My moving from Louisiana to PA started with me having to drive 29 extra miles to pick up my equipment. My pick-up reservation was made for a location 2 miles from my home in LA. U-Haul managed to screw up both my reservations on this contract, and I am expected to spend my time and money to cover your mistakes. Since I will have to spend time moving my belongings, I plan on moving them out of your facility entirely before the free month I received with truck rental is over. You've lost a long-term customer with excellent credit (>800) who always pays their bills. If I ever have to rent equipment again, you can also bet I will be seeking out alternatives. You are a terrible company who takes no responsibility for your own errors, and shifts the burdens onto your clients. Shame on you, U-Haul.WILLIAM P B. | First Impressions
Customer did not leave a comment.Monique J. | First Impressions
Only issue I would say I have is we were at the location emptying the truck in to the unit and didn't finish until a little after 12. When I received the emailed receipt I saw I was charged for one more full day of truck rental. A bit disappointed in that....Kathy O. | First Impressions
Customer did not leave a comment.Jesse S. | Overall Experience
Customer did not leave a comment.JOSIAH O. | Overall Experience
Steven is wonderful! He was very helpful and made the process stress free.Shanice B. | First Impressions
I think it is not necessary to charge extra for 24/7 access to storage. Also, the individual units are dark. You should install an led light in each unit which automatically goes on when unit is opened.jonathan c. | Overall Experience
Customer did not leave a comment.Jeffrey C. | Overall Experience
Staff did not wear masks, despite PA State Government orders for everyone in a public setting to do so. Signage was up, to provide awareness of this fact. It is likely that many employee’s carried the Covid-19 virus home to family. As a person wearing a mask is protecting others, I don't appreciate this company, or company-location policy. It put me at risk, every time I visited the location, hence why we have now moved from that location. Other than this policy, I would have rated the location excellent.John Y. | Overall Experience
The fact that I asked multiple times if I had 24 hour coverage and the girl reassured me I did then when I came after hours I got locked outside with my keys and phones inside and couldn’t get back in until 5am the next morning when I called customer service they said I did not have 24 hour access on my account and when I tried to call the GM her phone ran I left a voice mail then called again a couple times because my storage unit was wide open and my cell phone and keys were inside thank god a friend came with me who had their phone I kept calling and instead of answering she turned her phone off so I have to sit outside the storage place from 1015p until 5am until I could get in to get my things to leave. Horrible!Kendra P. | Overall Experience
Good location. Easy access to storage unit. Good security protocol. Would like to see light inside unit.jonathan c. | First Impressions
Customer did not leave a comment.ANAGERLIE P. | Overall Experience
Customer did not leave a comment.Tondelaya G. | Overall Experience
Customer did not leave a comment.stephen c. | Overall Experience
Customer did not leave a comment.philip l. | Overall Experience
Customer did not leave a comment.DEREK S. | First Impressions
Customer did not leave a comment.Jillian P. | Overall Experience
Customer did not leave a comment.anthony p. | Overall Experience
Customer did not leave a comment.Amber D. | First Impressions
Customer did not leave a comment.ANAGERLIE P. | First Impressions
Customer did not leave a comment.JAY L. | Overall Experience
Without my permission the staff allowed to have a locksmith come and break the lock of my 2 storage u it’s. I asked about it and never got a response. I have already decided to take legal action .leena s. | Overall Experience
Customer did not leave a comment.Brooke D. | Overall Experience
Customer did not leave a comment.Cythia M. | Overall Experience
Customer did not leave a comment.Cynthia M. | Overall Experience
Customer did not leave a comment.jacinta j. | Overall Experience
Customer did not leave a comment.Lazette H. | First Impressions
Customer did not leave a comment.Cynthia M. | First Impressions
Customer did not leave a comment.angela a. | First Impressions
Customer did not leave a comment.Nashell S. | First Impressions
Extremely clean facility and the staff was professional and efficient. Another customer was very rude to employees and used profanity due to Corona virus mask regulation but the staff person kept her cool and remained professional in this stressful situation. I will definitely use this facility again.Freeda P. | Overall Experience
I had a excellent experience!!!Luis S. | First Impressions
There was mouse droppings throughout my unit also,there were droppings on several coolers I had to dispose of. I informed a employee that stated there is currently a rodent issue in row 1800,unfortunately my unit was 1802..Another employee took pictures of droppings on the floor.I stored summer furniture from October til Mid March.I am totally dissatisfied and will not be using U -Haul storage in the near future..Totally disappointed!☹Robin S. | Overall Experience
Customer did not leave a comment.ZACHARY F. | First Impressions
My initial phone call to the facility on 29th Street was a little less than friendly. But the gentleman that helped me when I got there on Saturday morning was over-the-top helpful!Tina L. | First Impressions
Very efficient and kind. The unit is clean and the truck was ready for pick up. Good experience. EEileen B. | First Impressions
Very well clean and organizedlatoya m. | Overall Experience
Great serviceJOSIAH O. | First Impressions
Associates were helpful but weren’t trained correctly I was supposed to get a month free and was billed within a week when I came back the 3rd time the issue was resolved but staff was courteous!KATHERINE P. | First Impressions
The staff member who worked with me and the site manager were excellent.William F. | First Impressions
Your truck is the best and we will patronize anytime anywhere.we really enjoyed using it.faithe h. | First Impressions
Very nice and convenient location .PHUONGKHANG D. | Overall Experience
Associates were very professional, eager to explain all policies concerning the rental contract.walter s. | Overall Experience
Very Friendly Service and they were able to assist me wirh the teuck and a storage unit. One stop shop!Valecia A. | First Impressions
Overall good experience I didn’t care for them calling my emergency contacts when I always paid lateChristopher D. | Overall Experience
Thanks for all your help It's truly appreciatedSaint Johns O. | Overall Experience
Outstanding associates, truly professional organizationwalter s. | First Impressions
Best Storage and U Haul rental service in the area. Wouldn't go anywhere else. All employees are very friendly and helpful!Beth S. | First Impressions
Did not contact me as requested when a larger storage unit came available. Out of courtesy, could have warned me of the fuel policy for a rental truck. Slow, disorganized customer service.joel M. | First Impressions
My experience with uhaul overall was great. The general manager, sarah lawyer and Patrick were so helpful and kind. The units were very clean. Every time I stopped in sarah was cleaning something.Amanda R. | Overall Experience
My overall experience was GREAT!!!! thanks for everythingLeanna F. | Overall Experience
I would use it againKenneth B. | Overall Experience
All went well I once we got to the counter.Brian E. | First Impressions
Great Service but understaffedIvan R. | Overall Experience
Thank youTracey R. | Overall Experience
U Haul was very convenient for me and I liked the employees. But they are very busy and u need more employees And yes I would recommend U Haul .rose b. | Overall Experience
Phone number also busy. I was always referred to the mail uhaul number. I gave them my card number for automatic withdrawal 3-4 times but it still didn't work out.HUBERT F. | Overall Experience
I asked about access to storage room. I was told it was 24/7. Well what a lie, when I arrived a little after 1am on July 13th swiped my access card to get in and it Read ACCESS DENIED.melaine S. | First Impressions
Customer service bad Mary she is bad sorry 😐Josuad V. | First Impressions
We've had a lot of frustration during our move and meeting sarah was definitely a breath of fresh air. Her and her staff were completely nice and helpful and I really enjoyed being there. Thank you!ronald a. | First Impressions
Excellent servicesGrace L. | First Impressions
Excellent service!Veronica G. | First Impressions
I really like U-Haul. Nice and Clean. The Staff are very Friendly.Suzanne S. | Overall Experience
My husband and I talked to Patty when we were first signing up. She was personable and professional and we were grateful to have her assistance. It was a pleasure working with her. Great employee.DIANA R. | Overall Experience
Amazing customer rep service. She was beyond awesom! Love her xALESE O. | First Impressions
SARAH IS AWESOME!!! IF YOU LOOK UP "SUPERIOR CUSTOMER SERVICE" IN THE DICTIONARY, YOU FIND HER NAME AND PICTURE :-)Margaret D. | First Impressions
It's convenient and the manager Sarah is greatJewelette B. | First Impressions
Best storage in HarrisburgMarcus T. | Overall Experience
Nice customer service.Marcus T. | First Impressions
I don't agree with having to pay for a lock from UHaul if I have my own.Amanda G. | First Impressions
Took over an hour to get a box truck and a 5x10 storage unit.Noni S. | First Impressions
I appreciated the phone call communications by the driver.Gina D. | Overall Experience
Thank youtynisha f. | Overall Experience
having flexibility & understanding from the staff when I wasnt able to make payments really helpedKENNI M. | Overall Experience
Very pleased with the customer services which everything was explained down to every detail thank for you service ..TYRONE G. | First Impressions
Great service.henry t. | First Impressions
My first time using you box the Orlando location excellent customer service, the time to transport the U-Box they arrived early excellent,. My experience at the Harrisburg 520 S. 29th street terribleAngela B. | Overall Experience
I did not have to physically access the location as only had a UBox delivery setup, but must give special kudos to Jen and her excellent customer service!! Thank you, Jen! It was a pleasure!Jorja B. | Overall Experience
Expensive storage.. at least a five-day grace period from your due date of payment should be given. They charge you a late fee on the first day.Nichelle C. | Overall Experience
Did not go to facility. U-boxes were delivered from there. Mary and crew did an excellent job of delivering the U-boxes.Gwendolyn A. | Overall Experience
Never used your rental on this dateKaisha W. | Overall Experience
Outstanding serviceSaint Johns O. | Overall Experience
i'm in 2209 and very happy about the service and convenience, thank youDaniel F R. | First Impressions
I will go back again in the futuremargaret J. | Overall Experience
Great staffCamilli C. | First Impressions
I requested the spelling of my first name to be corrected. The spelling should be Perrise.Terrise S. | Overall Experience
Customer service was excellentgerald r. | Overall Experience
Nice and friendly associatesJoel R. | Reservation
Put more trash cans out in front. From time to time I noticed the only one you have was overflowing on to the sidewalk. Staff does keep it clean but some customers do not unfortunately.audria m. | Overall Experience
Has an issue with the general manager and was threatened with jail and made to look like a bad person.BRIANA G. | Overall Experience
Would store here again, very helpful and courteous staff.Micheal R. | Overall Experience
easy to communicate, safe and friendlyshawn v. | Overall Experience
Not professionally ran.Hector L. | Overall Experience
Employees were helpful and polite was a good experienceElaine F. | Reservation
Staff inappropriateTondria G. | Overall Experience
Could use more more people on weekendJenna M. | Overall Experience
I would like to thank Sarah the manager who took her time with me, in spite of me running into a couple of situations making sure I had what I need when i needed it and staying within my budget.CATHLENE J. | Overall Experience
Staff were really nice and made sure to work with the customers needs.Jaxon D. | Overall Experience
I boxes worked fine for what I needed them for.earl s. | Overall Experience
I would definitely use u-haul again!!! Thanks for the good service.shkara h. | Overall Experience
OverLl I was pleased with the logistics and process. Staff at Harriabieg were great. Only irritant was that o asked at least 3 times but never got a call that it wax in early which coat is 2 hotels!Anna R. | Overall Experience
had a few hic=ups but it was resolved with ease. thanksVictoria M. | Reservation
Awesome staff!!Manuel D. | Overall Experience
The manager was great at finding me a larger storage area in another location. I asked for the largest storage area when I reserved a large truck but when I got there only small ones were available.Carlene G. | Overall Experience
Sarah is an incredible human being. She makes every customer feels he or she is the only valued customer she serves.EYETA D. | Overall Experience
NaErlandie D & Christopher D S. | Overall Experience
Everything went well. A little confusing, as I was contacted by 3 different people regarding the delivery. The dilivery window was missed by 3 hours, but it all worked out in the end.Todd B. | Overall Experience
I will suggest that customers be thought how to use the entry card.Iradatu B. | Overall Experience
Excellent customer service.Myron V. | Overall Experience
Every one was pleasant and personable. I locked my car keys in my car and they helped me look for them and also extended my time for the move. I had no problems.Jacqueline P. | Overall Experience
The associate s are very wonderful people, i will recommend them to anybody to do business withBashir G. | Overall Experience
I had a pleasant and professorial experience with the staff throughout my storage rental.Luciana S. | Overall Experience
Great serviceShannon B. | Overall Experience
The first time I rented the uhal truck they let me know that I could get a storage unit free for thirty days because of the rental. That was a big help in the transition of moving my sister. Thank youmary h. | Overall Experience
Sarah is awesome and so are het staff. The storage area is immaculate!!TRACY B. | Overall Experience
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