Customer Reviews for U-Haul Moving & Storage of Central Murfreesboro

8,204 reviews

1420 Memorial Blvd   Murfreesboro, TN 37129
(@ Clark)

(615) 896-9018

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 896-9018

1420 Memorial Blvd
Murfreesboro, TN 37129
(@ Clark)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No suggestions for improvement. Staff was very helpful.

Sheila P. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Never a bad experience at this location. Smoother than butter.

CHARLIE R. 
Rating:
5.0

Everything good

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Anna F. 
Rating:
5.0

Great customer service and trailer was perfect to get the job done!

CORY J. 
Rating:
5.0

Customer did not leave a comment.

Susan Y. 
Rating:
4.0

Customer did not leave a comment.

Francis W. 
Rating:
5.0

This place is definitely my favorite U-Hauls. They also have a huge staff and selection of trucks.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE P. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

You did a great job. Thank you

BEVERLY B. 
Rating:
3.0

The truck I rented was not safe. The headlights were so dim that you can barely see anything at night. I have good vision and I am 26 yrs old so for me barely seeing says something. Even with the brights on was bad. I suggest do something about the headlight before anyone gets into an accident. The guy that helped me was great I will add.

LOUIS L. 
Rating:
4.0

The gas was on 3/4 tank and the employee marked my form for a full tank. I had to point it out to him before I left. He said he had charged the previous customer for it but the tank was not filled before my use. Obviously, they didn't check it. Otherwise, it was good.

BRADLEY N. 
Rating:
4.0

When we went to drop off our uhaul and enter our storage unit, we had trouble getting the code to work. I went inside and the initial employee was very helpful but when he went to ask his supervisor about our storage reservation, the supervisor told us they did not have a unit for us even though it had been reserved weeks ago and he didn't know how we had gotten a number. He soon realized we did have a unit reserved. He was very abrupt and rude. The initial employee was great and continued to be helpful when we returned our truck.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

Keep up the great work. No complaints.

TABITHA W. 
Rating:
5.0

This location has some of the most hardworking and competent people working I have dealt within UHaul.

chris P. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
4.0

its a busy location, be prepared to wait

TERRI Q. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

We reserved on phone at Lavergne, TN. Location first. We were told it was the closest one that had what we needed. We went there & the very helpful lady got us one within just a very few miles from where we needed to be. Saved us alot if time.She went beyond to help us..Then we got to Murfreesboro and got the same treatment. When we returned it , the owner came out and unloaded trailer from truck. Very impressed with both locations.

JIMMY H. 
Rating:
1.0

Communication from the call centers to the actual storefronts is TERRIBLE. I made 3 reservations and they ALL got messed up. Made moving 5 times as hard.

JACQUELINE H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

FAHAMISHA L. 
Rating:
4.0

Good service from staff.

Ilka D. 
Rating:
5.0

Customer did not leave a comment.

Janiya S. 
Rating:
4.0

Customer did not leave a comment.

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
2.0

I reserved a truck for a local move. Each direction was 5 miles and somehow I was calculated using mileage for over 60 miles. I shared 30 miles initially. It was over 30 miles, but not double the amount. I don't trust how mileage is being calculated.

KENISHA B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
5.0

From reserving online, pickup, putting the truck to work and returning it, every step was excellent.

William J. 
Rating:
5.0

I was very satisfied with my rental experience.

Mary P. 
Rating:
3.0

Customer did not leave a comment.

BRANDY P. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
1.0

Bad service and bad equipment

Beau W. 
Rating:
1.0

Customer did not leave a comment.

Alexis W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
4.0

Very crowded lot but very helpful staff

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

BRANDON T. 
Rating:
5.0

Great rental trailer. Good price and helpful team. Thank you.

Jonathan D. 
Rating:
5.0

Had no issues.

Kellie K. 
Rating:
5.0

The process was quick the truck was old but very clean and it ran great. Great customer service!

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

ANNE T. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

The guys that were there for very helpful! Even though they were really busy they made the experience awesome!

Kayla D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Douglas I. 
Rating:
5.0

After we stuffed my storage unit, the guys checked our truck in and it was the most easier thing I've ever done!

Kayla D. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Love the mobile check in/out process. Should make check in available regardless of extras like dolly blankets.

JOANNE S. 
Rating:
5.0

Customer service was excellent

Terry W. 
Rating:
3.0

Customer did not leave a comment.

TAMORA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer service was excellent and the vehicle was clean. I was very pleased.

Harold E. 
Rating:
4.0

Customer did not leave a comment.

LATRICE M. 
Rating:
5.0

I believe you are right where you need to be , Service was excellent and equipment was very clean and in great working condition

Michael V. 
Rating:
5.0

Customer did not leave a comment.

william G. 
Rating:
5.0

Excellent customer care service

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

We reserved a appliance dolly, but the location did not have one. Very disappointed when you reserve a piece of equipment and they are out/ Questionalble service. I would have cancelled my reservation had we had move to move DISAPPOINTED

Ronald K. 
Rating:
5.0

Personnel were very helpful and courteous. They went above and beyond to help. The only take is the place is always busy.

Saleh S. 
Rating:
5.0

Nothing it's all good!

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

BRANDY D. 
Rating:
2.0

Be helpful. Attentive. Know things. Help customers in order they show up. Actually listen to what people say. Get an actual manager.

Nathan G. 
Rating:
2.0

I asked for a refund on unused blankets they were still wrapped in plastic. The assistant manager Josh seem bothered by me asking the question. He never came up and spoke to me he only spoke to his folks and they related the msg. The representative said he could file a formal complaint and the GM may do something different. I asked if I was going to have to follow up with him and Chase him down and he said probably

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Stacy O. 
Rating:
5.0

would like to know my final price for the rental

MELINDA S. 
Rating:
5.0

The customer service person did not do what she said she was going to do but luckily she put in her notes that she was going to fix the issue, but she just never did the fix so the person at the turn in place saw the notes and believed me and the manager said not to charge me for the extra day and different location drop off. The moving people WERE HORRIBLE AND NEVER SHOWED UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Until the second day and they new people were great

REBECCA ANNE C. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Have a full tank of gas at pickup. it is easier for the customer than to estimate how much gas would bring it to the half tank mark.

JUDY D. 
Rating:
5.0

The guys we're very knowledgeable and helpful with what all I needed to get my move done.

Seth H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Need newer trucks great people to rent from!

Paul D. 
Rating:
5.0

Customer did not leave a comment.

KITO M. 
Rating:
4.0

Add a few employees. This location is really pretty good, but I've never been there (and I've been a number of times) when there wasn't a pretty good wait time just to get someone to acknowledge that you're there.

Newton H. 
Rating:
5.0

Customer did not leave a comment.

Kayla D. 
Rating:
5.0

Made renting easy.

Joseph P. 
Rating:
3.0

truck ramp was not working, this made the move very difficult.

Omar B. 
Rating:
5.0

The employee who helped me was super nice, friendly, professional and funny!

YAQEEN A. 
Rating:
4.0

Customer did not leave a comment.

robert t B. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Z. 
Rating:
5.0

Staff was exceptionally friendly and helpful. Definitely would recommend this location!!

Barbara C. 
Rating:
5.0

Can't think of anything. A vehicle was available for a short rental, and the guys were very helpful and friendly. It was definitely a good experience.

KATHY F. 
Rating:
2.0

The survey question is not fair. Uhaul wants me to rate the stir location and they weren't the problem. In fact, they were the solution to the problem Uhaul created. Last year I move from cold to TN. The Uhaul experience then was horrible. I reserved my truck months in advance only to arrive at my pick date and be told I have to drive a hour and a half away for a truck and trailer. I spent hours on the phone and found a closer location to pick up but that was no thanks to Uhaul. This year was the same but worse. I Moving out of the city. I reserved a truck months in advance again. Bi select a convenient location to pick up. I arrive and they tell me they only have the trailer and the truck is 35 minutes away. This new model of inconveniencing the customer is horrible. Moving is already stressful. Having to run all over the city just to pick up truck and trailer is not what I need before a stressful move. This is the last time I use Uhaul for a move.

TANDRA L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Evan E. 
Rating:
5.0

Extremely friendly and helpful staff.

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

Lindsay N.  |  Online Move In 
Rating:
2.0

Had to use the storage unit at 1. Then drive all the way across town to drop the truck off at another location made no sense. Tried to change it wanted to charge me I was already there with the truck it was clean and gassed up they were eating lunch the staff. Wouldn't help me just pushed me a long costing me money cuz I was late dropping it off very bad experience. Missed my ride back to my house had to walk nearly six miles. Never used U-Haul again

ROBERT S.  |  First Impressions 
Rating:
5.0

Great place, use you guys always

Charlotte C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki P.  |  Overall Experience 
Rating:
1.0

I am not Joshua. Please for the love of god stop emailing me.

JOSHUA D.  |  Overall Experience 
Rating:
1.0

I rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card

Antonio B.  |  Online Move In 
No reviews have been submitted for this location.

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