Customer Reviews for U-Haul Moving & Storage of Central Murfreesboro

8137 reviews

1420 Memorial Blvd   Murfreesboro, TN 37129
(@ Clark)

(615) 896-9018

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 896-9018

1420 Memorial Blvd
Murfreesboro, TN 37129
(@ Clark)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

We reserved a appliance dolly, but the location did not have one. Very disappointed when you reserve a piece of equipment and they are out/ Questionalble service. I would have cancelled my reservation had we had move to move DISAPPOINTED

Ronald K. 
Rating:
5.0

Personnel were very helpful and courteous. They went above and beyond to help. The only take is the place is always busy.

Saleh S. 
Rating:
5.0

Nothing it's all good!

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

BRANDY D. 
Rating:
2.0

Be helpful. Attentive. Know things. Help customers in order they show up. Actually listen to what people say. Get an actual manager.

Nathan G. 
Rating:
2.0

I asked for a refund on unused blankets they were still wrapped in plastic. The assistant manager Josh seem bothered by me asking the question. He never came up and spoke to me he only spoke to his folks and they related the msg. The representative said he could file a formal complaint and the GM may do something different. I asked if I was going to have to follow up with him and Chase him down and he said probably

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Stacy O. 
Rating:
5.0

would like to know my final price for the rental

MELINDA S. 
Rating:
5.0

The customer service person did not do what she said she was going to do but luckily she put in her notes that she was going to fix the issue, but she just never did the fix so the person at the turn in place saw the notes and believed me and the manager said not to charge me for the extra day and different location drop off. The moving people WERE HORRIBLE AND NEVER SHOWED UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Until the second day and they new people were great

REBECCA ANNE C. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Have a full tank of gas at pickup. it is easier for the customer than to estimate how much gas would bring it to the half tank mark.

JUDY D. 
Rating:
5.0

The guys we're very knowledgeable and helpful with what all I needed to get my move done.

Seth H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Need newer trucks great people to rent from!

Paul D. 
Rating:
5.0

Customer did not leave a comment.

KITO M. 
Rating:
4.0

Add a few employees. This location is really pretty good, but I've never been there (and I've been a number of times) when there wasn't a pretty good wait time just to get someone to acknowledge that you're there.

Newton H. 
Rating:
5.0

Customer did not leave a comment.

Kayla D. 
Rating:
5.0

Made renting easy.

Joseph P. 
Rating:
3.0

truck ramp was not working, this made the move very difficult.

Omar B. 
Rating:
5.0

The employee who helped me was super nice, friendly, professional and funny!

YAQEEN A. 
Rating:
4.0

Customer did not leave a comment.

robert t B. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Z. 
Rating:
5.0

Staff was exceptionally friendly and helpful. Definitely would recommend this location!!

Barbara C. 
Rating:
5.0

Can't think of anything. A vehicle was available for a short rental, and the guys were very helpful and friendly. It was definitely a good experience.

KATHY F. 
Rating:
2.0

The survey question is not fair. Uhaul wants me to rate the stir location and they weren't the problem. In fact, they were the solution to the problem Uhaul created. Last year I move from cold to TN. The Uhaul experience then was horrible. I reserved my truck months in advance only to arrive at my pick date and be told I have to drive a hour and a half away for a truck and trailer. I spent hours on the phone and found a closer location to pick up but that was no thanks to Uhaul. This year was the same but worse. I Moving out of the city. I reserved a truck months in advance again. Bi select a convenient location to pick up. I arrive and they tell me they only have the trailer and the truck is 35 minutes away. This new model of inconveniencing the customer is horrible. Moving is already stressful. Having to run all over the city just to pick up truck and trailer is not what I need before a stressful move. This is the last time I use Uhaul for a move.

TANDRA L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Evan E. 
Rating:
5.0

Extremely friendly and helpful staff.

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Nice folks, kind and helpful.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Fran M. 
Rating:
4.0

I needed a trailer to move some bedroom furniture to Alabama. I went to Uhaul in Murfreesboro Tn. without a reservation. I got a trailer and was out of there in about 30 minutes. Thanks to the crew there. It was an unexpected Pleasant experience.

MARK P. 
Rating:
3.0

Maybe they just have too many vehicles but I literally had to make a upturn in the parking lot & lu kily no one else was there when I tired my truck around because there were no signs advising what used to be the exit was blocked. If even 2 other people had been in line - not sure I could have turned around. Not to mention the person unhooking the trailer never said a thing

DEBBIE P. 
Rating:
3.0

Customer did not leave a comment.

Bradley H. 
Rating:
4.0

I returned my rental after closing. I went through the online return. Completed the transaction and returned the keys. The website said they would email my receipt. It's been almost 12 hours and no receipt. My card was charged. But no receipt.

GREGORY C. 
Rating:
3.0

Customer did not leave a comment.

Cheniqua M. 
Rating:
4.0

Customer did not leave a comment.

ALISA G. 
Rating:
4.0

Even with an understaffed location they moved fast and were very helpful.

Eric R. 
Rating:
5.0

Great place to rent a uhaul.

THOMAS D. 
Rating:
3.0

We had to take the truck on a long drive and there was over a hundred and two thousand miles on the truck and it chugged along. Also, the engine light was on the entire time.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

LOREATHA H. 
Rating:
5.0

Great Service!! 😊 Thank you :)

Rachael B. 
Rating:
5.0

Customer did not leave a comment.

LAKIYA P. 
Rating:
5.0

Customer did not leave a comment.

KINTAE H. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

It wasn't an actual dolly available in the truck

RASHONDALYN N. 
Rating:
5.0

Customer did not leave a comment.

Abbigail T. 
Rating:
4.0

The pull out ramp was damaged and not functioning properly. The rollers that guide the ramp in and out came completely out. If we had not been paying attention, one of us could have easily been injured. The staff was excellent, and the service they provided in this location was friendly, prompt, and helpful. The issue is the poor maintenance of equipment. Be cautious when pulling out the ramp, if not properly maintained can be very dangerous. Use caution.

ERIK H. 
Rating:
5.0

Offer to explain truck operation rather than have the customer ask. Overall, good experience.

HAROLD V. 
Rating:
5.0

Customer did not leave a comment.

BECKY G. 
Rating:
5.0

Everything was fast and easy!!

STEPHANIE W. 
Rating:
5.0

I have used my local U-Haul location many times for trailer useage and have never experienced any problems or issues. The employees are very good, professional and treat me as someone important, a rare talent in today's world. Keep up the terrific work!

ROBERT C. 
Rating:
1.0

You must teach your team in Murfreesboro Tennessee little bit better customer service the manager super terrible customer service!! I will never ever rent any vehicle from that location as a longer that manager work in that location!!! 👎🏻

RANI S. 
Rating:
5.0

Customer did not leave a comment.

DESJUAN B. 
Rating:
5.0

Customer did not leave a comment.

JON W. 
Rating:
5.0

All was great. Friendly staff.

Mitchell F. 
Rating:
5.0

Additional staff for peak times

MARK B. 
Rating:
3.0

Prices are way too much

Lester G. 
Rating:
5.0

The wait was a little long but the service was great!

Teresa S. 
Rating:
3.0

Fix the website, could not use the return my truck. It keeps saying your location isn't on but it is and it won't let you proceed, and I waited on the phone for an hour just to get hung up on, not fun when you're moving, nobody has time to sit on the phone for an hour!!

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

Dairo O. 
Rating:
5.0

Customer did not leave a comment.

LUCY S. 
Rating:
4.0

Customer did not leave a comment.

SHERYL C. 
Rating:
1.0

The truck we received had a blown out tire - back inside tire. Obviously they did not inspect the truck at all when it was received. Since no one answers calls at all for uhaul we went back to the rental location only to be told there was nothing to be done - enter a roadside assistance claim. They had tons of trucks there but said they were rented. When we asked if we could just swap and they call in the claim so we could load as planned they refused - even though it was their issue because they did not properly inspect the truck. Asked if they could check other location - no. Offered no help to correct issue - No apology - no offer of credit / nothing. He was the lead in the store - picture on the wall and had cards on the table. He was so rude and not helpful - the head guy of the store treated customers like this. We lost a whole day because roadside did not even show up until after midnight!!!

KATHY F. 
Rating:
3.0

Be more clear on pricing/if you don't have certain supplies when reserving, give a warning/call. Inform about cancellation when signing up for reservation online, instead of at the door

Dexter S. 
Rating:
5.0

Customer did not leave a comment.

LAMAR M. 
Rating:
5.0

This location was extremely professional and it was a simple task.

Myranda S. 
Rating:
5.0

Very busy with lots of college kids to move trailers, but was quite easy to drop off, friendly staff... Good experience all the way around.

John S. 
Rating:
5.0

Customer did not leave a comment.

clark C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
3.0

Had to return the trailer within 40 minutes and haven't been contacted

Owen S. 
Rating:
5.0

The passenger side front tire was a little low. Other than that it was great.

Corby J. 
Rating:
5.0

Equipment rental was super easy and quick! Personnel was very helpful!

SARAH D. 
Rating:
5.0

Staff was very helpful and the location offered several units.

THOMAS E. 
Rating:
2.0

Truck had a horrible smell and was very shaky and rough riding , have used many uhauls and this truck was the worst, with covid the smell and uncleanliness was unacceptable. It was the most horrid smell i have ever smelled in my life!

MELISSA C. 
Rating:
3.0

I don't know right now

Clifford C. 
Rating:
4.0

I know it's hard to find people that want to work, but y'all definitely need more help at this location.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
3.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Provide a cleaning station for last minute touch ups or missed spots

BUFFY C. 
Rating:
5.0

My trailer was reserved at the LaVergne location, but when I got there, I was told it was double-booked and there wasn't a trailer there for me. It was frustrating, but they called Murfreesboro and there was one there for me. John, the GM at Murfreesboro, was very helpful and took care of my situation. They staff and crew at Murfreesboro were very helpful at pickup and return.

Monty P. 
Rating:
5.0

Really nothing more to say than thank you for the help!! Everything was flawless, and the people were friendly, thorough and professional!

DONALD R. 
Rating:
3.0

Owner and employees were wonderful!

Gina C. 
Rating:
4.0

The store manager was great. Friendly and attentive. Most other staff never slowed down. Looked like they were understaffed. One small suggestion: When a staff person walks by someone standing in line or is sitting in a returning vehicle, something like “Sir, someone will be with you in a minute.” would be nice. I don't mind waiting but a small statement like that would make the wait better. Thanks for the service.

William D. 
Rating:
1.0

Customer service was horrible, staff was unwilling to help with issues. I have rented from this location before, but will not again, and will not recommend my family and friends there. Staff was very, very rude.

Roger C. 
Rating:
5.0

Good service

John C. 
Rating:
5.0

Customer did not leave a comment.

Tyron M. 
Rating:
5.0

Everything was good 👍

RUSSELL T. 
Rating:
3.0

You gave me a truck in which the tires were not balanced so i bounced down the road for more than 100 miles as the truck seemed to barely make it and I feared it would leave me stranded on the side of the road. You also computed mileage from state line to state line instead of to my door or drop off point causing me to incur fees. The only good in this rental was that you allowed me to drop it off at a different location closer to my home in Huntsville instead of Madison. I like using Uhaul and don't want to be labeled as a complainer with each rental as I know things will happen. I do, however, take issue with renting me such an unreliable truck that should have never been rented for anything but local use based on it's age, mileage, and maintenance history.

Shirley W. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

Lavye H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Lindsay N.  |  Online Move In 
Rating:
2.0

Had to use the storage unit at 1. Then drive all the way across town to drop the truck off at another location made no sense. Tried to change it wanted to charge me I was already there with the truck it was clean and gassed up they were eating lunch the staff. Wouldn't help me just pushed me a long costing me money cuz I was late dropping it off very bad experience. Missed my ride back to my house had to walk nearly six miles. Never used U-Haul again

ROBERT S.  |  First Impressions 
Rating:
5.0

Great place, use you guys always

Charlotte C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki P.  |  Overall Experience 
Rating:
1.0

I am not Joshua. Please for the love of god stop emailing me.

JOSHUA D.  |  Overall Experience 
Rating:
1.0

I rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card

Antonio B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charlotte B.  |  Overall Experience 
Rating:
1.0

I will never rent with them. This is a scam. After talking to someone to set up a move out day and pay a settlement offer because I was effected by Covid. They continued to charge me for miscellaneous things Causing my bill to go up to a thousand dollars and tried to sell my items to get nothing and then tell me I still owe a thousand dollars.

Taira C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis H.  |  First Impressions 
No reviews have been submitted for this location.

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