Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super clean and modern vehicle. Easy to check back in with their electronic gizmo.
DARRELL S
Rating:
1.0
The people you hire. The person helping me had a sorry attitude. He was very rude and acted like he didnt wanna work. Ill take my business elsewhere, but, it ashame because ive dealt with location for years.
FREDERICK H
Rating:
5.0
Customer did not leave a comment.
CHAD H
Rating:
5.0
Customer did not leave a comment.
TANYA I
Rating:
5.0
Customer did not leave a comment.
VICTORIA A
Rating:
5.0
Customer did not leave a comment.
YOLVITS L
Rating:
5.0
Customer did not leave a comment.
HEATHER K
Rating:
5.0
Customer did not leave a comment.
WILLIAM T
Rating:
3.0
Friendlier service. Pick up was great buy drop off not so much
JONATHAN M
Rating:
5.0
Nothing in my opinion. The location was clean, the staff was friendly and helpful, and the truck was ready when I needed it.
CHRISTOPHER T
Rating:
5.0
The staff I worked with to check the rental truck were most courteous and friendly. I felt very welcome from
The moment I walked in to the time I came back to return the vehicle.
The store is very organized and clean.
Well done. You will always have me as your customer. Keep up the good work.
AHMED B
Rating:
5.0
Nothing high quality staff works with respect and like clockwork. Will always come back and recommend!
WALTER S
Rating:
5.0
Everything was great and thanks for the use of your equipment you were nice to me and I will recommend you to all my friends.
Effie N
Rating:
5.0
Customer did not leave a comment.
WALTER B
Rating:
5.0
The guys working there were professional, got me in and out quickly and treated me like family.
JOEL A
Rating:
5.0
Customer did not leave a comment.
JOHN H
Rating:
5.0
Customer did not leave a comment.
YVONNE W
|
Overall Experience
Rating:
1.0
Place I went to was a very rude place
GLENN S
Rating:
5.0
Customer did not leave a comment.
ARTHUR C
Rating:
5.0
Customer did not leave a comment.
OLIVER F
Rating:
5.0
Customer did not leave a comment.
JEFFREY P
Rating:
4.0
The staff were helpful but said they couldn't adjust the bill for any
reason and we will need to file a complaint with corporate.
I will be doing that today.
Kathy S
Rating:
5.0
Customer did not leave a comment.
RICHARD G
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
5.0
I would recommend U Hall to anyone moving
Kevin B
Rating:
5.0
Great place to rent equipment from.
LARRY P
Rating:
5.0
Customer did not leave a comment.
LAWRENCE O
Rating:
3.0
If the equipment is not at the sight where I placed my reservation then it should state that at the time of reserving.
LESLI F
Rating:
5.0
These guys are great!
JACQUELINE B
Rating:
1.0
Truck smelled like manure and hay also they double charge
AnaAlicia C
Rating:
5.0
Customer did not leave a comment.
KEISHA J
Rating:
5.0
Customer did not leave a comment.
GALVIN W
Rating:
5.0
Great team at this location on top of everything
Russell S
Rating:
5.0
Everybody did a great job still waiting for my receipt though they said they they’d email it to me and you haven’t got it yet
MARK B
Rating:
5.0
Customer did not leave a comment.
LOUIS M
Rating:
4.0
Customer did not leave a comment.
PHILLIP H
Rating:
5.0
Customer did not leave a comment.
JEFFREY P
Rating:
5.0
Customer did not leave a comment.
WILLIAM T
Rating:
4.0
Customer did not leave a comment.
MARTIN B
Rating:
4.0
very friendly and knowledgeable!
Martin B
Rating:
5.0
Customer did not leave a comment.
JERRY B
Rating:
5.0
Let them know ahead of time they need to take pictures of the uhaul trailer . My husband rented it but doesn't have a cell phone so all text messages and links came to my phone and I wasn't with him. Luckly my son was there and had a cell phone and I sent him the link or not sure how my husband could take a picture
MARK H
Rating:
5.0
Everyone was so friendly & helpful. Great crew!
Tori V
Rating:
4.0
Customer did not leave a comment.
HARRY H
Rating:
3.0
The workers were rude on pick up and drop off
Tina M
Rating:
1.0
Your employee had me to get the truck out of the back lot. Had to get my own appliance dolly from the cage and load it myself.
Poor Service
Ruth W
Rating:
5.0
Employees were exceptional
DONNIE M
Rating:
5.0
Customer did not leave a comment.
Samuel L
Rating:
5.0
Customer did not leave a comment.
GALEN W
Rating:
5.0
Customer did not leave a comment.
rodregus s
|
Online Move In
Rating:
5.0
John Miller went way above and beyond helping me. We were already having a bad day and needed a way to fix it and john did he very best to help. I needed a bigger trailer and the vehicle I had to tow was broke down and John did everything in his power to help assist in getting everything switched over and get me going. I was 6hrs from home and absolutely no muscle help, John did that. I wouldn’t have made it home without his help
JOSHUA P
Rating:
5.0
Quick in and out. Friendly staff, very helpful.
SHAWN F
Rating:
5.0
Customer did not leave a comment.
SHIRO B
Rating:
5.0
Customer did not leave a comment.
JEFFREY P
Rating:
5.0
Customer did not leave a comment.
Kenneth R
Rating:
3.0
Needed more communication
Gazelle G
|
Online Move In
Rating:
5.0
very professional, nice atmosphere and very knowlegeable.
MARK D
Rating:
5.0
Customer did not leave a comment.
EMILY S
Rating:
5.0
They went above and beyond to accommodate me.
STEPHANIE B
Rating:
1.0
The employees at this location were absolutely horrible. Rude, unhelpful and almost made me feel like they were trying to argue. Nothing I ordered in my reservation was actually available. I was offered a utility dolly because I couldn’t have the appliance dolly I reserved and was assured it would meet my needs. It didn’t and was far too small. I never even broke the green plastic seal on it to use it because it was too small to use and the employee told me that because it was in the truck I rented, I wouldn’t be refunded , even though the seal proved it wasn’t used. I’ve rented from uhaul countless times and know that seal is there for a reason, if customers are charged for it being in the truck, why have the seal on it… I wasn’t going to argue with him. This was after he already didn’t want to refund me the $10 for the plastic wrap I had preordered and never received. When I received the keys and checked out in the morning, she didn’t tell me I could get it off the shelf myself, and the blankets and dolly were already in the truck, I thought the wrap was too. My mistake, but he was so rude when I just asked to be refunded since I never even received it. I will never go to this location again and I will tell everyone I know how horrible this location is and to avoid it at all cost. I feel as though the employees were intentionally overcharging and trying to take extra money from me and being exceptionally mean while doing it.
DEENA R
Rating:
5.0
Everything went very smoothly. Thank you for the professional service.
RENEE S
Rating:
5.0
Customer Sevice was excellent. I don’t drive big trucks like in the “haul mode” so jerking with transmission/changing gears is new experience
Timothy P
Rating:
5.0
Customer did not leave a comment.
Preston O
|
Overall Experience
Rating:
5.0
very friendly, very helpful ... from beginning to end.
Explanation, recommendations, helping me 'hook up', verifying everything .. blinkers etc and assistance returning my trailer. Will definitely be using again. My truck's blinker cable needed repair, they took care of it for a quite reasonable fee so .... one stop shop too. Made a large task for me ... quite easy.
THOMAS W
Rating:
5.0
Customer did not leave a comment.
LAWRENCE S
Rating:
5.0
The manager John is great and easy to work with. I never had any issues with this facility. I moved out due to the high rates and moved and needed to reduce monthly expenses. I was there for over 5 years and had zero issues.
SARAH S
|
Overall Experience
Rating:
1.0
The heavy set employee with the curly Afro (white guy) at the 1420 Memorial Blvd location in Murfreesboro put a dent in my front bumper when driving it up on the tow dolly. No one told him to get in my car at all. I was originally working with a lady at first who was very nice & helpful throughout the whole transaction. However, he joined her and messed it up. He didn’t even apologize until I said something. Do NOT get inside of anyone else’s car that is not yours. Period.
DONYEA M
Rating:
5.0
Customer did not leave a comment.
TRICIA R
Rating:
5.0
Helpful folks.
MIGUEL C
Rating:
5.0
Everyone was professional, courteous, clear in communication, and offered timely service.
HAROLD E
Rating:
3.0
Customer did not leave a comment.
SHARI B
Rating:
4.0
Customer did not leave a comment.
ANDREW S
Rating:
5.0
The manager was extremely helpful and accommodating. Customer Service was great, truck was clean and everything worked as expected
Paul F
Rating:
5.0
Customer did not leave a comment.
CAMERON C
Rating:
5.0
Customer did not leave a comment.
LUCAS M
Rating:
4.0
Customer did not leave a comment.
Susan S
Rating:
3.0
The guy who checked the mileage and gas was not very friendly. His demeanor was not welcoming. He wanted to try and charge me an additional $11 for gas saying it was a little off. However, I had a video I took when I picked up the truck because of the location and how the rental pick up went. He decided to waive it or something and didn’t charge the extra amount. Out come was good but experience was not the best.
Danielle H
Rating:
5.0
It was my first time using UHAUL Services, starting with the office the service the service was great, he explained everything about the size of the truck I needed, when I paid and came out the truck was at the exit of the parking lot; returning the truck was easy and faster than renting it. This staff was amazing, and if I need to rent another truck or equipment, this location will be my place to go.
MARILYN M
Rating:
5.0
Customer did not leave a comment.
ELECTRA C
Rating:
5.0
Customer did not leave a comment.
MARCEY B
Rating:
5.0
Quickest drop-off ever!
ANGELA C
Rating:
5.0
Customer did not leave a comment.
JOSEPH K
Rating:
5.0
Customer did not leave a comment.
TRAVIS N
Rating:
3.0
Excessive wait times, they need more help
JOSEPH J
Rating:
5.0
the guy who checked me out (I don't remember his name) was great and funny!! He made the whole having to move in a hurry experience much better and even pointed out road side service number (didn't need) first time anyone has shown me that.
LISA S
Rating:
5.0
Customer did not leave a comment.
EDWARD H
Rating:
4.0
Customer did not leave a comment.
LISA J
Rating:
5.0
Excellent service. Appreciate the free one-month storage after trailer drop-off. Staff is very friendly and helpful.
Raymond T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH R
Rating:
5.0
Customer did not leave a comment.
Cindy C
Rating:
5.0
Customer did not leave a comment.
JODI S
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
SAMUEL M
Rating:
5.0
Customer did not leave a comment.
IAN C
Rating:
1.0
No one there by the time I got there. Not the location's fault, but had my equipment been in the truck, I'd have been able to more thoroughly evaluate the facility, seeing as how I'd have gotten to Murfreesboro on time.
Nolan K
Rating:
5.0
5 star service thank you
NICHOLAS A
Rating:
5.0
Customer did not leave a comment.
DAVID E
Rating:
4.0
I added half a dozen furniture pads but we didn't get them nor did we get instructions on where to get them.
On return after confirming location, the next steps were just to drop the keys in the drop box. But when I checked my profile again after leaving, it said I haven't returned so I clicked the link again and gave me instructions to take photos which I couldn't do anymore because we already dropped the key. I had fo take random photos just to get through drop off process. Good thing I had a calculator for the mileage so I knew the ending mileage
Jesse R
Rating:
2.0
Customer did not leave a comment.
KIM M
Rating:
5.0
Customer did not leave a comment.
BARRY R
Rating:
4.0
Customer did not leave a comment.
CALEB C
Rating:
5.0
We dropped our truck off with no issues. Once again we did the mobile drop-off process but a nice man took over and did the inspection himself which saved us time and a headache.
JONATHAN B
Rating:
4.0
Record the return - I was called the next day and told I was late doing return when I hade returned it at 07:15 in the morning and it wasn't due until 1pm.
VICTORIA A
Rating:
5.0
John was awesome, very helpful!!!
Danzell S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marcelos f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUSTICE B
|
Online Move In
Rating:
5.0
My over all view of uhaul storage was great .. they were always good to me ... I never had a problem getting in/out of storage unit.. Staff at this location were nice and respectful.. I recommend using uhaul for moving/storage......
KASHKA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff S
|
Overall Experience
Rating:
5.0
Great service and attitudes.
Preston O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIZABETH H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TaJuan B
|
Online Move In
Rating:
3.0
Long story and not enough space to write it. I had to fix a problem that should have been done over 2 years ago. I had to make a special trip to the location and show documents to fix the problem correctly.
James L
|
Overall Experience
Rating:
5.0
I will take this service w this Company
mario p
|
First Impressions
Rating:
5.0
This is the only place people should go for storage, all the employees are very friendly and helpful, thank you Ethan for your help I'm very satisfied with this business.
BRAD S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLOS M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAUREN V
|
Overall Experience
Rating:
5.0
I was very impressed with the whole situation. %100
Jason H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela S
|
First Impressions
Rating:
5.0
Thank you John for over 2 years ! We highly recommend This Facility !
Elizabeth H
|
Overall Experience
Rating:
4.0
Staff was extremely helpful and polite!
Mildred B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alecia L
|
Overall Experience
Rating:
5.0
Great customer service!
Alecia L
|
First Impressions
Rating:
5.0
The Service was excellent and prompt.
Preston O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmila E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeff W
|
Overall Experience
Rating:
5.0
John and his assistant manager are awesome. They added to my experience as a transplant from Atlanta to Tennessee easy breezy ! John help me through every frustration in this moving process and so did the assistant manager when John wasn’t available. They always smile and its natural very accommodating team and the customer service is elite! Every U-Haul store she have clones of the two . Magnificent Service 🙌🏾‼️
sharitta b
|
Overall Experience
Rating:
1.0
Money hungry, had rats and roaches everywhere I’m sure people stuff got chewed up not to mention staff has poor attitude with lazy work ethic good job U-Haul
NICOLAS Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward M
|
Overall Experience
Rating:
1.0
Rat infested and not well kept
Zana M
|
Overall Experience
Rating:
5.0
We use this location yearly, best experience we've ever had with the company.
Chris p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Graden S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Matthew C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mildred B
|
First Impressions
Rating:
5.0
Thank you for going the extra mile John
Elizabeth N
|
Overall Experience
Rating:
3.0
Key pad out of order. Building design made moving in a challenge.
Scott M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
MALCOLM B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DWYANE N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margo R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dravidi P
|
First Impressions
Rating:
4.0
There was something in the trash can outside the sliding electronic doors. Smelled of rotten fish.
MALCOLM B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mandy g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Zarrin S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
STEVEN P
|
Overall Experience
Rating:
2.0
The staff was more than helpful, but the manager refused to help with my situation & caused me to have to get a locksmith & come out my pocket with more money than expected
Terrell F
|
Overall Experience
Rating:
5.0
The crew is friendly and very helpful.
Reiner V
|
First Impressions
Rating:
4.0
Only gripe was that the 26 ft truck i rented had a really bad unbalanced front driver side tire that felt and sounded like a helicopter on the freeway, good thing the roads were dry. Besides that, the staff was very friendly and helpful, cool guys to work with.
Reiner V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARON S
|
Overall Experience
Rating:
1.0
Truck wasn’t ready had to wait over an hour staff tried to call the person but didn’t feel I should be compensated for time
Wanted or anything
Marily O
|
First Impressions
Rating:
2.0
All of my furniture and crates were covered in mice feces. It would’ve been excellent, if it weren’t for the rodents.
Jeanette L
|
Overall Experience
Rating:
5.0
Have used this facility for many years and the service has always been excellent: convenient, efficient and very helpful.
Helen B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHEVONNA W
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
WILLIAM B
|
Overall Experience
Rating:
4.0
None at moment.
SHARON S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricie G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chianti S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Beki M
|
Overall Experience
Rating:
5.0
Great service friendly staff.
Cedric f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitney H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Beki M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shauntoria M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Temicka C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jevoris P
|
Overall Experience
Rating:
5.0
The guys that were there for very helpful! Even though they were really busy they made the experience awesome!
Kayla D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tamora L
|
Overall Experience
Rating:
5.0
Extremely friendly and helpful staff.
Connie S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lindsay N
|
Online Move In
Rating:
2.0
Had to use the storage unit at 1. Then drive all the way across town to drop the truck off at another location made no sense. Tried to change it wanted to charge me I was already there with the truck it was clean and gassed up they were eating lunch the staff. Wouldn't help me just pushed me a long costing me money cuz I was late dropping it off very bad experience. Missed my ride back to my house had to walk nearly six miles. Never used U-Haul again
ROBERT S
|
First Impressions
Rating:
5.0
Great place, use you guys always
Charlotte C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki P
|
Overall Experience
Rating:
1.0
I am not Joshua. Please for the love of god stop emailing me.
JOSHUA B
|
Overall Experience
Rating:
1.0
I rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card
Antonio B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charlotte B
|
Overall Experience
Rating:
1.0
I will never rent with them. This is a scam. After talking to someone to set up a move out day and pay a settlement offer because I was effected by Covid. They continued to charge me for miscellaneous things Causing my bill to go up to a thousand dollars and tried to sell my items to get nothing and then tell me I still owe a thousand dollars.
Taira C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carlee H
|
Overall Experience
Rating:
5.0
Being able to go to a storeage Facility at any time would be convenient for me
Tenisha W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis H
|
First Impressions
Rating:
3.0
The staff is rude. Aside from the date I signed my contract, whenever I have to speak with the staff they have a tendency to make one feel unimportant and that I am an interruption to whatever they have going on. They often park equipment in the way of the door to the storage units creating a trip hazard. When you ask them to move it they are always too busy to do so in a timely fashion. When moving out I called to cancel my contract. the rep stated that its not really a contract and all i have to do is move out. I asked him to please make a record of my move out anyway. I then started receiving late notices with assessed fees so I called back in. the rep noted said she would e-mail the store to notify them of my original move out date but would not copy me on that e-mail nor provide a copy for my records. I find that policy absurd. She stated all calls are recorded and that if needed I could get said recording. When I requested it she put me on hold and after 20 minutes i gave up. The only saving grace for this particular facility was the price. That said I did get a letter notifying me that the price was increasing on my unit. With all this in mind, no I would not recommend this facility, especially for storage rentals. Additionally, after my support experiences with your company, I will shop other brands before choosing a uhaul location in the future.
George M
|
Overall Experience
Rating:
2.0
Staff was rude specially a Caucasian woman. Red head, bad teeth, middle aged woman. Poor customer service
Lashonda C
|
Overall Experience
Rating:
4.0
They are thorough and the facility is clean: from the front office tho the storage lockers.
Andrea K
|
Overall Experience
Rating:
4.0
The staff at the Memorial St location in Murfreesboro, TN are helpful and knowledgeable.
Andrea K
|
Overall Experience
Rating:
5.0
Everyone was wonderful and very helpful with my move to murfreesboro.
CYNTHIA M
|
First Impressions
Rating:
2.0
Female with the colored hair needs some coaching on people skills.
GERRAN W
|
Overall Experience
Rating:
5.0
The manager Stephanie is always very helpful when I've been in here. Her staff is also. I have not been happy with all of my uhaul experiences but I've always been happy with this site.
Constance C
|
Overall Experience
Rating:
5.0
Tasha was wonderful! She demonstrated professionalism, knowledge of U-Haul’s products & processes & profound customer service.
sandra f
|
First Impressions
Rating:
5.0
I was impressed with the efficiency of the staff in a very timely & attentive man or!
Joseph E
|
Overall Experience
Rating:
5.0
When we didn’t have a reservation they were friendly and able to accommodate us! All employees were always helpful and friendly and made our move a little easier:)
Angela T
|
Overall Experience
Rating:
2.0
Ubox was put in trailer poorly. Tried to charge me for extra days. Ubox also leaked. Not all staff fault, but uhaul as a company.
Christopher W
|
Overall Experience
Rating:
5.0
Jordon, was extremely helpful in our efforts to get our storage effected.
A very big Thanks to a real gentleman!
Joseph E
|
First Impressions
Rating:
5.0
Mr. Tinker was amazing! He welcomed us to the new area and made everything extremely easy as we moved into a storage unit and dropped off our equipment. We look forward to working with him again.
Daniel D
|
First Impressions
Rating:
4.0
Brandy was friendly and professional. She delivered my Ubox on time and without any issue.
fay c
|
Overall Experience
Rating:
5.0
Very good service. Very secure storage area. Very helpful employees.
michelle g
|
Reservation
Rating:
5.0
The complete staff is great I used you guys back in 2016 so there was no other company I would have used. I have been using u-haul for all my moves last 40 years. Thank you Murfreesboro U-haul
Denise J
|
Reservation
Rating:
1.0
Working with this facility was an absolute nightmare. You will never be able to call and speak to the store, you will always have to go down there to speak to anyone. They were incredibly rude also.
bRIANNA r
|
Overall Experience
Rating:
2.0
I did not keep the unit and rated below average because there was no light. I had to use a lantern, flashlight or my cell phone flashlight in the unit which was very inconvenient.