Customer Reviews for U-Haul Moving & Storage of Central Murfreesboro

8,896 reviews

1420 Memorial Blvd   Murfreesboro, TN 37129
(@ Clark)

(615) 896-9018

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(615) 896-9018

1420 Memorial Blvd
Murfreesboro, TN 37129
(@ Clark)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

christie B. 
Rating:
5.0

Customer did not leave a comment.

Toni B. 
Rating:
5.0

Customer service excellent.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Russell K. 
Rating:
5.0

The entire process went smoothly. Thanks

Ethan B. 
Rating:
4.0

The rental customer service agent was absolutely horrible!!! You can tell he doesn't enjoy his job and his customer service was far from fair!! We drove only 26 miles and even put a gallon of gas in the cargo van and it was right back to the amount of fuel that was in the van when we got it. However, this customer service tech said it wasn't and charged us a fuel fee of $4.75. He said the fuel line wasn't back to exactly half of the fuel tank line. However, it wasn't to the halfway mark when we received the cargo van. This customer service tech needs to have a huge attitude adjustment or find a different job!!

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
2.0

I was told the gas was at 3/8th and when returned it was at 7/8th but was told then I would be charged for gas because it was full when I got it. Which it was but the paperwork showed it as 5/8th. So employees need to understand and know how to check gas correctly

Mike F. 
Rating:
1.0

Only one person working the desk and six customers in-line waiting. Get some more help!

Larry A. 
Rating:
4.0

Good experienced workers, waitvtime kept to a minimum

Dwayne B. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

N/A

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

Kim R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO F. 
Rating:
5.0

Customer did not leave a comment.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

JesusJoaquin S. 
Rating:
5.0

Excellent customer service before and after.

Christopher T. 
Rating:
3.0

You need to include all information that you need when you get there to pick it up online when you reserve. I was not prepared to have to use a CREDIT card only with the pickup truck rental and had to yo back home to get it. Also, it needs to be specified online that you're REQUIRED to either purchase the $25 insurance or provide full coverage on your own before arriving. I was not prepared for that either and ended up paying $60 upfront when I was expecting to pay $35.

Joshua G. 
Rating:
5.0

Always a pleasure doing business at this location

Earl S. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Ian G. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
2.0

The people working there are Ass holes. Rude unfriendly. I literally will drive the extra 8 miles to not deal with them.

Eric P. 
Rating:
5.0

Great experience. Great professionalism from the gentleman who took care of me (same guy during pick up and drop off). No complaints at all about my rental service. Thank you!

JEROME H. 
Rating:
5.0

Customer did not leave a comment.

Marybeth G. 
Rating:
3.0

Customer did not leave a comment.

CHEVONNA W.  |  Overall Experience 
Rating:
4.0

Very good staff.

Shamblin K. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Christy S. 
Rating:
3.0

My original pickup location was changed to 820 NW Broad St, Murfreesboro TN, but they were closed when I arrived at my pickup time. We had to negotiate on the phone to find a new pickup location, and they didn't have all the same equipment we needed. Please ensure that the pickup locations you assign are fully functional.

Steve C. 
Rating:
3.0

Customer did not leave a comment.

raymond M. 
Rating:
2.0

Have your movers show up on time not when they decide to show up , time is mpmey by them being late that put me behind in getting th u ngs done in my a tinlt manner.....

gary C. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
2.0

Rented an appliance dolley but it was unavailable. They gave me a lessor dolley and it was useless.

William K. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
4.0

I was unaware there was a $20 after hours fee for dropping the uhaul off at 7pm. This was rather disappointing, had I known I would have waited until the next day to avoid the extra costs.

karen P. 
Rating:
5.0

The guys there made e erything quick and easy. Great Customer Service.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

DeArius T. 
Rating:
1.0

Fix your trucks. Price too expensive for a bad truck that could barely make it up a hill. This was by far the worst experience renting from U-haul. I will continue to do business but I literally paid 400 dollars for truck that smelled like illegal drugs and was dirty and dusty.

Davonte D. 
Rating:
5.0

Customer did not leave a comment.

Skylar B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

The return procedure was exceptionally easy and quick. Staff was very personable, efficient, and helpful. Will definitely recommend them.

David D. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM B.  |  Overall Experience 
Rating:
4.0

The only issue I had was I ordered an appliance dolly and it wasn't on the truck so I had to ask for it. The employees were responsive and willing to assist and took care of it without any issue. I didn't have a roadside Assistance issue. Not sure why those questions are here…this is an inconvenience to have to fill that part of the survey when it doesn't apply to me

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
4.0

Did not like that the truck was only 1/4 fuel at pick up. After filling up for my trip. I returned it with over half tank. I lost money on this trip for the gas.

Kevin G. 
Rating:
5.0

The trucks aren't really fuel efficient I had to fill it up $10 just to get the gauge to move a centimeter. Other than that the truck was clean and drove nice 👍

saed N. 
Rating:
5.0

Customer did not leave a comment.

calvin S. 
Rating:
5.0

Customer did not leave a comment.

Ronda B. 
Rating:
5.0

Ethan was very helpful and got us on our way fast without any issues.

Trevor H. 
Rating:
5.0

Customer did not leave a comment.

Nadia A. 
Rating:
5.0

Such a smooth transaction! I called to reserve my truck & I checked in online before arrival to pickup. Upon arrival the process was so quick. My truck was clean and rode smooth. We use this location once a year for a craft fair and I can't thank them enough!

Monica T. 
Rating:
5.0

Open 7 days a week, clean facility, professional staff

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
3.0

Dropped off after hours so no comment, other than I was hit with a damage report I know I did not do, so good thing I purchased the $14 insurance.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

Customer service was great! The windshield was very dirty, it started to rain for a few seconds so I turned the wipers on and that made the windshield worse. Little scary not being able to see good.

Alexia Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Awesome ride

Luther H. 
Rating:
5.0

Continue to give your great service!

Charles S. 
Rating:
3.0

Customer did not leave a comment.

Crystal H. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

They were fast and friendly first time I have dealt with them.

cindra R. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
4.0

Keep doing what you doing! Kevin was excellent

LEONARD P. 
Rating:
5.0

Customer did not leave a comment.

Ulises C. 
Rating:
5.0

Customer did not leave a comment.

Alejandro C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

None at moment.

SHARON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaRetta R. 
Rating:
5.0

Everything went so quickly and smoothly. Much simpler than renting a vehicle from Enterprise! Thank you!

Patrick H. 
Rating:
5.0

Thanks for having great people in the offices.

CHESTER D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Be honest with them. If you say your going to have a truck for them, have it. At THAT location. Don't leave a fuel tank empty for a customer picking it up. Work on the way you treat and talk to customers. Don't lie about how big the truck floor space actually is.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

I was informed that I could drop the U-haul at any location, so when I arrived at this location, the personnel informed me that that was not the case but would call the other location and ensure that it was okay to drop it there. He was very helpful and understanding.

Destinea A. 
Rating:
3.0

Very nice but of no help on issues

CHASITY D. 
Rating:
5.0

Customer did not leave a comment.

Patricie G.  |  First Impressions 
Rating:
5.0

Great Service

Christopher F. 
Rating:
5.0

Hassle free!! Easy in and out!

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Amazing customer service from top to bottom! I even requested to receive a survey so right on time! :-)

Sheila P. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Easy rental from pick to return. Everyone was nice and helpful. Thank you

JoKeidre B. 
Rating:
5.0

4 people were behind the desk and no one asked if they could help me. I had to speak up and say, excuse me, I have a reservation here can anyone help me? Nice but lazy.

Marshall M. 
Rating:
5.0

Customer did not leave a comment.

Maureen N. 
Rating:
5.0

Customer did not leave a comment.

Carter J. 
Rating:
5.0

Great service and very friendly and helpful!

linda M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
4.0

Customer did not leave a comment.

Linda A. 
Rating:
5.0

Nothing

Antoinette V. 
Rating:
5.0

Customer did not leave a comment.

Annaruth M. 
Rating:
5.0

Customer did not leave a comment.

Troy P. 
Rating:
2.0

I walked in and there were 2 reps at their seats. Then they both disappeared for 10 minutes without a word and I had to stand there. Nothing against this particular location but aside from the above, I had to spend 2 days calling Uhaul customer service and scheduling because EVERYONE there tells you something different and no one has a clue what they're doing. From telling me twice an extra day for a 15' is $40 when it's $29.95 to a remote person telling me I wasn't scheduled but that it had me down to pick up at the Madison, TN location when I NEVER did, to Carolyn in scheduling completely fucking everything up by reversing my pickup and drop-off locations after Lorna in customer service had fixed everything and Carolyn almost having lost truck availability and me having had to scream at her, then her having fixed it but never having had the common decency to call me back to tell me and me having had to call in. I wouldn't recommend Uhaul to my worst enemy. Next time I'm using Budget or Penske. Fuck Uhaul.

bill D. 
Rating:
5.0

Customer did not leave a comment.

Chianti S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beki M.  |  Overall Experience 
Rating:
5.0

Great service friendly staff.

Cedric f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Beki M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shauntoria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Temicka C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jevoris P.  |  Overall Experience 
Rating:
5.0

The guys that were there for very helpful! Even though they were really busy they made the experience awesome!

Kayla D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TAMORA L.  |  Overall Experience 
Rating:
5.0

Extremely friendly and helpful staff.

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsay N.  |  Online Move In 
Rating:
2.0

Had to use the storage unit at 1. Then drive all the way across town to drop the truck off at another location made no sense. Tried to change it wanted to charge me I was already there with the truck it was clean and gassed up they were eating lunch the staff. Wouldn't help me just pushed me a long costing me money cuz I was late dropping it off very bad experience. Missed my ride back to my house had to walk nearly six miles. Never used U-Haul again

ROBERT S.  |  First Impressions 
Rating:
5.0

Great place, use you guys always

Charlotte C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki P.  |  Overall Experience 
Rating:
1.0

I am not Joshua. Please for the love of god stop emailing me.

JOSHUA D.  |  Overall Experience 
Rating:
1.0

I rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card

Antonio B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charlotte B.  |  Overall Experience 
Rating:
1.0

I will never rent with them. This is a scam. After talking to someone to set up a move out day and pay a settlement offer because I was effected by Covid. They continued to charge me for miscellaneous things Causing my bill to go up to a thousand dollars and tried to sell my items to get nothing and then tell me I still owe a thousand dollars.

Taira C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlee H.  |  Overall Experience 
Rating:
5.0

Being able to go to a storeage Facility at any time would be convenient for me

Tenisha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis H.  |  First Impressions 
Rating:
3.0

The staff is rude. Aside from the date I signed my contract, whenever I have to speak with the staff they have a tendency to make one feel unimportant and that I am an interruption to whatever they have going on. They often park equipment in the way of the door to the storage units creating a trip hazard. When you ask them to move it they are always too busy to do so in a timely fashion. When moving out I called to cancel my contract. the rep stated that its not really a contract and all i have to do is move out. I asked him to please make a record of my move out anyway. I then started receiving late notices with assessed fees so I called back in. the rep noted said she would e-mail the store to notify them of my original move out date but would not copy me on that e-mail nor provide a copy for my records. I find that policy absurd. She stated all calls are recorded and that if needed I could get said recording. When I requested it she put me on hold and after 20 minutes i gave up. The only saving grace for this particular facility was the price. That said I did get a letter notifying me that the price was increasing on my unit. With all this in mind, no I would not recommend this facility, especially for storage rentals. Additionally, after my support experiences with your company, I will shop other brands before choosing a uhaul location in the future.

George M.  |  Overall Experience 
Rating:
2.0

Staff was rude specially a Caucasian woman. Red head, bad teeth, middle aged woman. Poor customer service

Lashonda C.  |  Overall Experience 
Rating:
4.0

They are thorough and the facility is clean: from the front office tho the storage lockers.

Andrea K.  |  Overall Experience 
Rating:
4.0

The staff at the Memorial St location in Murfreesboro, TN are helpful and knowledgeable.

Andrea K.  |  Overall Experience 
Rating:
5.0

Everyone was wonderful and very helpful with my move to murfreesboro.

CYNTHIA M.  |  First Impressions 
Rating:
2.0

Female with the colored hair needs some coaching on people skills.

GERRAN W.  |  Overall Experience 
Rating:
5.0

The manager Stephanie is always very helpful when I've been in here. Her staff is also. I have not been happy with all of my uhaul experiences but I've always been happy with this site.

Constance C.  |  Overall Experience 
Rating:
5.0

Tasha was wonderful! She demonstrated professionalism, knowledge of U-Haul’s products & processes & profound customer service.

sandra f.  |  First Impressions 
Rating:
5.0

I was impressed with the efficiency of the staff in a very timely & attentive man or!

Joseph E. G.  |  Overall Experience 
Rating:
5.0

When we didn’t have a reservation they were friendly and able to accommodate us! All employees were always helpful and friendly and made our move a little easier:)

Angela T.  |  Overall Experience 
Rating:
2.0

Ubox was put in trailer poorly. Tried to charge me for extra days. Ubox also leaked. Not all staff fault, but uhaul as a company.

Christopher W.  |  Overall Experience 
Rating:
5.0

Jordon, was extremely helpful in our efforts to get our storage effected. A very big Thanks to a real gentleman!

Joseph E. G.  |  First Impressions 
Rating:
5.0

Mr. Tinker was amazing! He welcomed us to the new area and made everything extremely easy as we moved into a storage unit and dropped off our equipment. We look forward to working with him again.

Daniel D.  |  First Impressions 
Rating:
4.0

Brandy was friendly and professional. She delivered my Ubox on time and without any issue.

fay c.  |  Overall Experience 
Rating:
5.0

Very good service. Very secure storage area. Very helpful employees.

michelle g.  |  Reservation 
Rating:
5.0

The complete staff is great I used you guys back in 2016 so there was no other company I would have used. I have been using u-haul for all my moves last 40 years. Thank you Murfreesboro U-haul

Denise J.  |  Reservation 
Rating:
1.0

Working with this facility was an absolute nightmare. You will never be able to call and speak to the store, you will always have to go down there to speak to anyone. They were incredibly rude also.

bRIANNA r.  |  Overall Experience 
Rating:
2.0

I did not keep the unit and rated below average because there was no light. I had to use a lantern, flashlight or my cell phone flashlight in the unit which was very inconvenient.

TENIA B.  |  Overall Experience 
No reviews have been submitted for this location.

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