Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chain O'Lakes

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John L. on

Rating:

Mr. Albert Clark ( GENERAL MANAGER AND HIS STAFF ) are always a smiling , helpful, and willing crew. We have storage lockers at the facility. Mr. Clark is always an outstanding and informative manager . Thank you, Mr. Clark

Lawrence M. on

Rating:

went very smoothly

Steel B. on

Rating:

Include the trailer rental for the moving help. I had to get an Uber to the Uhaul location in order to pay for the trailer that already had my u box on it.

Jennifer W. on

Rating:

Customer did not leave a comment.

Dan B. on

Rating:

Nice job by the representative there! Hard worker.

JASON S. on

Rating:

The trailer was the oldest trailer I have seen on the road. I shouldn’t have paid over 600 dollars for such a piece of junk.

Roland M. on

Rating:

provide more information to me like what about the IPASS or tolls, any more information is helpful - thank you.

Kenneth H. on

Rating:

was very disappointed to receive an $ 18.00 fuel charge after already having put in $ 30.00 worth of gas and checking the gas gauge myself before turning off the pump

Jim M. on

Rating:

PLUS - Even though it was 12 minutes after closing, the gentleman that was on-site still accepted my return. MINUS - The vehicle I returned was not "checked in" for two days and I started receiving calls from the pick up location asking when I was going to return the vehicle.

Daniel j. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

We were suppose to be able to pick up a trailer at 9 am. My husband waited for 1 1/2 hours for someone to arrive to open the business along with several other people. When one man finally arrived of course he then had to stand in line behind several other people to get waited on with only one person behind the counter. Another younger man did eventually show up but by that time we were over 2 hours late for our move. We had people waiting all this time to help us with the move. One person just had to leave because they could only give us a couple of hours and that time was eaten up with waiting for the trailer. All the other people we had lined up to help us spent this over 2 hours standing in the hot sun waiting for a trailer to load. It was predicted that we would have bad storms Sunday 6/29 which we did and we were trying to beat the storm. Because of this major delay, we had to move many of the items in the middle of the storm. We also lost some of our movers during the storm because they had other obligations they had to get to. Because of this delay, my husband and I how are senior citizens had to move much of the furniture and boxes alone. We were charged almost $50 for the inconvenience. We also had to have the trailer back by 5pm so we lost over 2 hours of our rental time because of someone's irresponsibility.

Fred P. on

Rating:

Arnold does an excellent job managing the Antioch, IL facility. everyone there is professional and courteous.

Shane P. on

Rating:

I wish it had 24 hour return option. Was told to not return after hours because of theft on the property.

Bill S. on

Rating:

You guys are awesome thanks!

Kimberly L. on

Rating:

Customer did not leave a comment.

maria m. on

Rating:

The service was excellent the general manager and all personnel were professional and helpful

Kevin M. on

Rating:

Customer did not leave a comment.

Michael N. on

Rating:

Customer did not leave a comment.

Tim H. on

Rating:

Charged me 4.50 for gas I put 10 dollars and only drove 29.5 miles I took pictures as proof worker said she would have manager call still waiting if i dont receive call i woll call my credit card

john t. on

Rating:

Customer did not leave a comment.

Nora O. on

Rating:

We had an excellent experience here. The faculty was very organized and clean. The equipment was in good condition. I especially liked working with Grant - he was so helpful and professional. I had ordered the wrong trailer online and he helped me figure out what to do.

Barbara Q. on

Rating:

you have the best people

alan J. on

Rating:

Service was very slow, not enough workers taken care of customers..... to

Carl S. on

Rating:

Customer did not leave a comment.

Kevin L. on

Rating:

They have no idea what they are doing, screwed up my bank account, don't send notices before dates, charge you random fees, when you ask for their manager he is always apparently on vacation or not at work or available, don't know how to work on their websites to advice customers how to use it, don't inform customers correctly about policy information, lie to customers about what their policies are cause they are clueless about their own polices or to lazy to do their jobs. I want to speak to corporate UHAUL about some of the staff asap. I wouldn't recommend ever using this buisness to my worse enemy. I rather drag my processions across the state or country before renting or storing any more belongings at this facility or using this companies products. Someone needs to inform and train these people properly and they need to send out notices before deadlines not after! It's a scam and even had a employee tell me that the fees will be waived when all belongings were removed to find out I been charged a late fee on the same day. Corporate fix this buisness, train your employees and make sure that they stop falsely informing customers.

Kathleen M. on

Rating:

Customer did not leave a comment.

susan l. on

Rating:

Not happy with the truck.. My husband is a big guy and he was very uncomfortable in it to the point that he had a hard time getting in and out of it. Not enough room. Also, my seat belt on the passenger side kept locking and choking me. I had to hold it through the entire drive. Very uncomfortable. Roll down windows??? Really?? We didn't even know they made those anymore. Not to mention how way to expensive it was.. Re think all this people.

Matt R. on

Rating:

Grant, the "customer service" rep who facilitated the pick-up was rude and had a piss poor attitude. The gentleman who handled the drop off later that day was very pleasant and had a great attitude.

eric m. on

Rating:

Customer Service was excellent - Quick, with clear instructions and efficient. Best experience I've had with Uhaul to date.

Richard Y. on

Rating:

Everything was great .... Staff was a ''10'' !!!

Kevin F. on

Rating:

Customer did not leave a comment.

Jacques R. on

Rating:

Customer did not leave a comment.

Nichelle B. on

Rating:

When someone locks in a truck for a certain pick up location they should be able to have that truck. Not have UHaul over book trucks at certain locations. I had to pay extra 22 miles because of where I was required to pick up the truck and return the truck. That cost shouldn't be at the customers expense. I am very unhappy with uhaul and will not be using them in the future.

Mark C. on

Rating:

Customer did not leave a comment.

Andrew S. on

Rating:

2+ hours after I arrived to get the vehicle. Was out of the dolly I reserved more than a week in advance.

michelle j. on

Rating:

the truck I had the sterring needs to be checked

Scott W. on

Rating:

Customer did not leave a comment.

Tom H. on

Rating:

Customer did not leave a comment.

Tianna M. on

Rating:

Customer did not leave a comment.

Jeff M. on

Rating:

Customer did not leave a comment.

DONNA A. on

Rating:

Customer did not leave a comment.

Jose C. on

Rating:

Had to travel 40 miles around trip to pick up truck..Day before pick up notice of location made it a big surprise..Should be a way to drop of vehicle at needed location...

Patrick M. on

Rating:

Customer did not leave a comment.

David O. on

Rating:

Customer did not leave a comment.

Thomas K. on

Rating:

Was overcharged and the employee who checked me out was late for the Appt and rude. Had to spend 40 min on the phone with corporate to try and get a refund.

Nicholas H. on

Rating:

Customer did not leave a comment.

carlington h. on

Rating:

I just received my receipt by email and they charged me for 2 days when I already had dropped it off the same day I rented it. I called the customer service to complain, they stated that I will be contacted within 72hours.

carey b. on

Rating:

Arnold and his team were very helpful and courteous.

Russell A. on

Rating:

I would definitely rent there again. I was using this for short term storage. Great, friendly staff.

Jack F. on

Rating:

The truck was clean, However the back of the truck (box) smelled like urine- cat or human. Very strong. I let staff know when I returned it. Could not get rid of it.

terry b. on

Rating:

It was a pleasure to work with Arnold and his staff.

John H. on

Rating:

Above and beyond helpful!!

Zachary H. on

Rating:

The lady that helped us (her name is Laura), when we first got there, was no help at all. I had set up a reservation for a pick up earlier in the week but when I got there she tried to convince me that I was at the wrong location. After figuring that all out we finally got going with the renting process. During this however, she kept talking about thing that I wouldn't say are professional topics. One of these topics were about how Catholic Schools are better with their curriculum compared to everything else. This kind of offended my wife and I but I didn't bother addressing this comment. After finally finishing the paperwork, we finally got shown where the uhaul was in the lot. I asked her what size hitch it was and she didn't even have a clue. She even asked me if I knew how to hook it up because she didn't. Good thing I knew because if I didn't, she probably would have let me drive 2,000 plus miles with it hooked up wrong and who knows what could have happened. After me figuring out the correct size of hitch I came back with the right hitch a younger man came out to help make sure everything was hooked correctly and even offered some suggestions. He was very helpful and actually knew what he was talking about. Overall the experience would have been great if we just dealt with this guy instead of going through the extremely bad experience of this older lady. She almost costed us some fees due to providing wrong information. She definitely said it had to be back by the end of the day at our drop off location, which isn't true. It has to be back by the time you rented it at pick up. Very frustrating!!

John P. on

Rating:

The staff was very nice and very pleasant . There seem to be a problem with the computers and the speed of the computers . It took about an hour and a half for me to get the trailer hooked up and ready to go

Walter G. on

Rating:

Great service no need for improvements

Lawrence C. on

Rating:

Customer did not leave a comment.

gayle M. on

Rating:

Everything was great. We were very pleased. Thank you

Donald S. on

Rating:

N/A

Oscar M. on

Rating:

Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.

Jackie G. on

Rating:

Everything was good only problem was the key for the lick didn't work

Jim R. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Great service, very reasonable price!

Bill p. on

Rating:

The truck was parked extremely close to the east side of the building making it nearly impossible to get into the truck let alone do a walk around inspection.

Mike G. on

Rating:

The manager/owner of that facility is top notch guy! went above and beyond to help us. because of him we will use this facility again.

Jack F. on

Rating:

Great Location and Staff!

Stephen T. on

Rating:

General Manager would not respond to repeated requests for call back or return of emails or voicemail messages. The store charged for an accessory that they said was missing on the trailer when returned, however the trailer noted was NOT THE TRAILER THAT WAS RENTED to me and the unit I was provided was returned in exactly the same condition as it was when rented. If the GENERAL MANAGER will not make an attempt to rectify the error, then WHO WILL?

Wiley S. on

Rating:

Very fast and easy drop off.

Chris P. on

Rating:

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Thomas S. on

Rating:

It was a trouble free installation. I dropped off my car at the appointment time and then went to the donut shop for coffee. They called me when done. It was a professional installation.

Edward C. on

Rating:

Customer did not leave a comment.

roberta l. on

Rating:

Customer did not leave a comment.

Ronald J. on

Rating:

Customer did not leave a comment.

Delora K. on

Rating:

Person helping me was scattered, didn’t provide a copy of the contract and failed to tell me the tank was only 1/2 full.

FRANK Z. on

Rating:

Customer did not leave a comment.

Christina P. on

Rating:

Customer did not leave a comment.

Rozena W. on

Rating:

The management was fast friendly and very knowledgeable about their products! I will definitely come back!

Laura V. on

Rating:

Customer did not leave a comment.

Glenn H. on

Rating:

I made a reservation online and when I got to the location to pick up the trailer I was told it was a 25 hours reservation not a 24 hours. They tried telling me I had to brink it back be 7 that day even thought I rented it for 24 hours. The manger called me just after picking up the trailer telling me he needed it back asap. I told he I would not as we had already started loading it. I returned the trailer the next morning at 10:08 AM ( 50 minutes early) and I was told they would email the invoice. I got eh invoice be email and the trailer was not checked in till 11:00AM and so it was 11 minutes late and they charged me for 2 days when it was back in less then 24 hours. I called 2 times and got no answer so I drove back and the gut working there that was the same guy that checked in my trailer said that he could not be anything and he would have the manager call me to straiten things out. He never called. I went back the next evening and spoke to Steven and he straitened it out. I have had problems renting from this location in the past and I will never rent from them again. They seem to go out of there was to rip people off and make demands of costumers that they should not. Other then Steven this experience the model of want NOT to do. FYI, I own a local auto shop and we rent often but will not be renting from this location ever again. Feel free to contact me.

Alyssa E. on

Rating:

Customer did not leave a comment.

Steve N. on

Rating:

Customer did not leave a comment.

Jack F. on

Rating:

Customer did not leave a comment.

RAYMOND K. on

Rating:

Good Experience, no issues

Kevin B. on

Rating:

Seemed like the attendant. That was on the phone was on drugs and I waited for ten minutes for someone else to help me. Very rude he was on speaker so I could hear what the lady wanted a hitch for her Nissan rouge so she could haul her bikes around. But the person who help me need a raise. Dealing with person doing all the work . If you need to contact me 906-286-3078

Robert P. on

Rating:

Way to expensive!!! If you ask me! Was told the truck total will $92 and then I get the email and now $120. Like what the hell is that for! Next time I'm gonna shop around elsewhere.

adrian c. on

Rating:

See comments above. I will seek out other options the next time I need to rent a trailer or truck.

mary r. on

Rating:

The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.

Stephen C. on

Rating:

Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.

Arleigh B. on

Rating:

I may rent a unit for my business this summer. Thank you, your service was great.

SCOTT P. on

Rating:

All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!

gabrielle s. on

Rating:

Very helpful

jerry k. on

Rating:

nice and secure facility. Clean too.

ed b. on

Rating:

Patient and professional

KIMBER P. on

Rating:

Thanks!

Kimberly P. on

Rating:

For the time used it was a well maintained facility and I would use this location again.

MARY S. on

Rating:

Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again

David S. on

Rating:

Indoor storage was just what I needed. Very close location for me.

mary r. on

Rating:

Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)

Chris K. on

Rating:

The facility was clean and secure

Sheryl A. on

Rating:

Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!

Adam B. on

Rating:

Everything was very easy,