Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

1,877 reviews

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The drivers side door was hard to close and it rattled. This is the second truck that I rented from this location. The first truck was excellent this one not so good.

CHARLES Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

DONNA P. 
Rating:
5.0

Friendly service and convenient location.

ALISSA F. 
Rating:
5.0

Customer did not leave a comment.

Rose P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Keep doing what your doing! Staff was excellent and informative. We ended up using the vehicle longer and than expected for after hours drop off and it was fast and easy!

LEE P. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

bruce F. 
Rating:
4.0

Have the store worker stay and explain how things work . Have more than 1 worker at this location

JENNIFER H. 
Rating:
1.0

Customer did not leave a comment.

HEIDI H. 
Rating:
5.0

Customer did not leave a comment.

MACIEJ N. 
Rating:
3.0

10' truck wasn't very clean. Windshield wiper on passenger side was bad. Tank wasn't full when I picked up the truck. Returned it with the same level of fuel, but was charged for 2 gallons ($10)

LONNIE E. 
Rating:
5.0

Thank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.

Jessica Z.  |  Online Move In 
Rating:
5.0

I'm not sure how Uhaul can charge me for 3 gallons of gas when I only drove 8 miles. That is just wrong. Shame on you. Does a 10ft. truck get 3 miles to the gallon?

KEVIN H. 
Rating:
5.0

More salt on the pavement

LISA M. 
Rating:
5.0

The trailer was in good condition but could have used a washdown prior to picking up. Not a big deal. I was just a bit surprised.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Not sure what you could do. I'm pretty happy with whole experience.

THEODORE H. 
Rating:
5.0

The service from the antioch store of uhaul was fantastic they were kind and caring to my needs as always

AL G. 
Rating:
5.0

Customer did not leave a comment.

jennifer S. 
Rating:
5.0

Service and everything has always been great, rented over 10 car trailers always have a great experience with them, had one today with some pretty worn straps which made it a little tough, but overall good

FRANCIS O. 
Rating:
5.0

Customer did not leave a comment.

Dave K. 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

The facility and staff were top notch, and the equipment was great. The improvement I would suggest is in your online reservations. It is really ridiculous the amount of upsell you try and do and because of it, it takes quite some time to check out. It was a frustrating checkout, but again, this facility was excellent.

MARY K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Scot G. 
Rating:
5.0

Outstanding experience. Thank you

MARK B. 
Rating:
4.0

Customer did not leave a comment.

MICHELE S. 
Rating:
5.0

Nothing needs improving.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

Customer did not leave a comment.

paula w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Benjamine I. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
5.0

Nothing the associated was helpful and friendly

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

JACOB W. 
Rating:
5.0

Antioch UHaul continues to get better and better. Very quick and easy pick-up. Upon return, two employees met me in parking lot and I was on my way within minutes. Great service.

PAUL S. 
Rating:
5.0

Overall impressed with service and equipment this time. Much better experience than years ago when Uhaul was used. Satisfied customer!

RICHARD F. 
Rating:
5.0

Much easier process than I anticipated. The employees were very accommodating and willing to work with me! Will definitely use again!!!

Eric L. 
Rating:
4.0

Drivers door needs to be slammed hard to close properly and transmission feels like it's on its way out. Lots of slipping.

STEVEN H. 
Rating:
5.0

Efficient , friendly service !

RANDALL T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
2.0

When I tried to call this location I wasn't able to connect. When I arrived , I was waited on promptly but I had to return home for a lock because I had to leave the truck overnight. When I locked the truck I didn't know a bag if pads I purchased had been ripped open and one (1) taken out. I disclosed this to the guy that was at the desk, he said it would be ok. No it's not ok!! I have to pay for the theft of something maybe taken by an employee!!!

JACQUELINE M. 
Rating:
5.0

You have a good team working at the Antioch location off of Rt 173.

LAWRENCE M. 
Rating:
5.0

Excellent service and selection, I have been using this location multiple times and never had any issues.

UWE M. 
Rating:
5.0

Such a great experience. Needed a truck to move things from my home to my business. Website was user friendly. Staff was very kind. Will use this location many many more times!

Daisy P. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA F. 
Rating:
2.0

My reservation was for 7am when the facility was scheduled to open but no one showed up until 8:10am.

MICHAEL B. 
Rating:
4.0

The truck smelled like cigarette smoke. So now my clothes smell like smoke. It was really annoying to ride in.

Linda L. 
Rating:
4.0

Customer did not leave a comment.

GLEN K. 
Rating:
4.0

Nothing

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Great facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.

James P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FORREST H. 
Rating:
5.0

Arnold was great. Phone pickup not so good. Needs much improvement.

ALAN S. 
Rating:
5.0

Professional help and great service

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA O. 
Rating:
5.0

Customer did not leave a comment.

Alexandra H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

i think uhaul should consider investing in electric vehicles and of course in the technical infrastructure needed to support and maintain that operational aspect.

MARK S. 
Rating:
5.0

The gentleman that helped me was friendly and very good at his job. A smooth process all the way through.

MARTY S. 
Rating:
3.0

Customer did not leave a comment.

SALLY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
3.0

Customer did not leave a comment.

GERALD P. 
Rating:
5.0

Customer did not leave a comment.

patricia F. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

The whole rental process went smoothly, including extending rental time.

DORENE H. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

MARY F. 
Rating:
5.0

Arnold Ricky and Christian all very helpful

TEGAN T. 
Rating:
5.0

The manager Arnold Clark was very helpful and friendly.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

They forgot my moving blankets, otherwise perfect

Jack C. 
Rating:
4.0

Customer did not leave a comment.

Glen H. 
Rating:
5.0

Customer did not leave a comment.

SHERYL K. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE K. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

TAVIS F. 
Rating:
5.0

Customer did not leave a comment.

JONMICHAEL MASAJ M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
2.0

This summer we rented these trucks several times from Chain of Lake. We knew one or two of the trucks in the size truck we rent did not have air conditioning. We spoke with the representative each time and said we did NOT want the ones that did not have air conditioning. Lo & behold we ended up with the truck WITHOUT ac. This is ridiculous. Representative says he has put in several work orders to have this repaired. How interesting you know the equipment is not repaired & rent it any way. Plenty inventory to pull from without keeping this one in rotation. I will not go to the Chain of Lakes again. Charge us full cost for faulty equipment?? No thank you.

Gilbert J. 
Rating:
5.0

Customer did not leave a comment.

KELLY M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
4.0

Very easy procedure,

ROCKY L. 
Rating:
5.0

Customer did not leave a comment.

Ron N. 
Rating:
5.0

The person at the counter was fantastic and very helpful.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JEROME K. 
Rating:
5.0

Customer did not leave a comment.

JULIES P. 
Rating:
3.0

I was busy completing the self check out and an associate came by to check on me. He told me right off the bat that I was all set. Before I left I asked him how did he know that I was all set since I didn't give my name or any other identifying information. He double checked and realized that I wasn't finished with the process. He did complete the rest of the process for me and then told me I was all set once again.

Laura E. 
Rating:
1.0

We were charged for fuel that we already replaced. Call the company and they hung up on me after holding for 25 minutes. I need to be refunded!

Lorraine P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

The manager was super helpful and be accommodating

JORDAN O. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

The people were excellent.

SCOTT R. 
Rating:
4.0

Customer did not leave a comment.

PAMELA N. 
Rating:
5.0

Great equipment and extremely friendly, helpful staff.

WOJCIECH G. 
Rating:
2.0

I felt sorry for the guy. It was so busy and he was the only one there. I waited 45 minutes to pick up my truck. The truck we were given had a problem with the drivers side mirror. It would not stay out. Going down the road it would close in next to the truck.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D.  |  First Impressions 
Rating:
4.0

Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn’t see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.

Amy E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne B.  |  First Impressions 
Rating:
5.0

Very pleasant to work with and facility was very clean.

Janet L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan G.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Catherine W.  |  First Impressions 
Rating:
5.0

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIDGET L.  |  First Impressions 
Rating:
1.0

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn’t handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I’m still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it’s not the employees fault, hire more workers!!!!!

RACHEL W.  |  First Impressions 
Rating:
5.0

Everyone was extremely friendly and helpful. Thank you :)

Laurie W.  |  First Impressions 
Rating:
5.0

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan P.  |  Online Move In 
Rating:
5.0

Great staff. Don’t change a thing.

Donald K.  |  First Impressions 
Rating:
5.0

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan m.  |  First Impressions 
Rating:
5.0

Took there time to showed me around.

stephen r.  |  First Impressions 
Rating:
5.0

the truck I had the sterring needs to be checked

michelle j.  |  First Impressions 
Rating:
5.0

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris P.  |  First Impressions 
Rating:
5.0

Very helpful

gabrielle s.  |  First Impressions 
No reviews have been submitted for this location.

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