Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chain O'Lakes

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Linda F. | First Impressions |
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Customer did not leave a comment.

Summer R.
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The return process is awful

SARA S. | Overall Experience |
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The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

BRIDGET L. | First Impressions |
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Customer did not leave a comment.

MITZI K.
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Customer did not leave a comment.

RACHEL W. | First Impressions |
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This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn’t handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I’m still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it’s not the employees fault, hire more workers!!!!!

Brad G.
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Only change I would make is have the trucks gas tank full and ask for it brought back full, rather than to start mostly empty and ask it for back empty. Especially in winter that was frustrating to have to get gas right away basically.

Donald S.
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Customer did not leave a comment.

MARION D.
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Customer did not leave a comment.

Bradley J.
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Staff was incredibly friendly and accommodating!

andrew or michel A.
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Customer did not leave a comment.

JULIE F.
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The only reason I don't give 5 stars is because moving is awful.

Luis C.
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No improvements needed. Great customer service.

Cindy R.
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Customer did not leave a comment.

Glenn S.
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Customer did not leave a comment.

JOSE S.
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Customer did not leave a comment.

RYAN K.
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A+++

NICHOLAS D.
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Customer did not leave a comment.

Chuck L.
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great service friendly staff.

Scott Z.
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Customer did not leave a comment.

WILLIAM S.
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Appreciate that I was given a different car tow dolly because the first had a non-working tail light. Also shown how to hook my car up into the dolly Very helpful & friendly service!

Glenn S.
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Customer did not leave a comment.

GREGORY H.
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Customer did not leave a comment.

Pete A.
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When I came to return the trailer, Drop-offs were piled up in the lot... couldn't get past to drop the trailer that I rented. Not good. Took 15 mins to find an employee anywhere to resolve this. Picking up the trailer the night before was an excellent expedience. Quick n easy. Great service.

Paula S.
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Customer did not leave a comment.

Nathaniel H. | Overall Experience |
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Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.

WESLEY P.
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nothing they were all very helpful perfect experience for me its all good

Heidi W. | Overall Experience |
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Customer did not leave a comment.

LORI S.
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Return was supper fast, glad for it as I was super tired.

Laurie W. | First Impressions |
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Everyone was extremely friendly and helpful. Thank you :)

MICHELLE P.
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We had reservations to pick up the trailer at 7:00 am. The employee did not open the facility until 7:16! Not acceptable. When he hooked up the trailer the right hand side brake light/turn signal was not working. Instead of fixing it or offering us a different trailer, the employee said, "Well, are you going far? It was working yesterday." I was so shocked at this response, all I could say was it's fine. I will never rent equipment from them again! How can they feel that it's ok to rent faulty equipment?

Thomas W.
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Staffing a little low. Have to wait sometimes.

David L.
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Customer did not leave a comment.

STEVE K.
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i was surprised at how smooth and easy the whole process was

MEGAN L.
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Customer did not leave a comment.

BRIAN H.
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Great service, quick, easy rental process. Thank you for a job well done!

Jacob G.
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All good!

Gary B.
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All good. I've been to this location several times. Same every time. Truck there ready and waiting. In and out in 10 minutes.

Michelle L. | First Impressions |
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This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

PATRICK W.
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No Comment, everything was fine, maybe next time if I find something

KAMEN K.
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great customer service.

Eric Z.
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The two gentleman working that day we're exemplary! I was grateful for there solid work ethic and overall being helpful with the trailer rental.

will C.
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Cut down the wait time to talk to someone.

Nancy R.
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We were never told about the 20.00 premium charge and I am not happy about it. We kept the truck until about 9 pm or so . I stopped in twice before renting the truck just to confirm because I had trouble with the correct size last time I rented from you. No one told me about the upcharge, or wahstever you call it, of $20.00. Very infuriating

Sharon K.
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Customer did not leave a comment.

Brian P.
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Great

John G.
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Customer did not leave a comment.

Robert L.
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Close to home, clean, easy access, friendly attendant!

Jeffrey N.
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I didn't get the 9 foot van i was expecting and i am still trying to figure out how a $19.95 rental turned out to be 90.00 I was happy with the ease of rental, just disappointed with the van size and price.

George D.
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Customer did not leave a comment.

JAMES A. | First Impressions |
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Customer did not leave a comment.

RAYMOND S.
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Service getting the trailer and returning the trailer was great.

John R.
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Customer did not leave a comment.

Nancy R.
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Very nice

Thomas W.
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Never had an issue with a uhaul.

KERRI H.
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Explain how to do the online pickup and drop off procedure.

Allen T.
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Customer did not leave a comment.

benneta F. | Overall Experience |
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Customer did not leave a comment.

ROBERT B.
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Customer did not leave a comment.

Elizabeth L.
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Customer did not leave a comment.

James S.
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Guys were great and very understanding of the massive stress our move was. Went out of there way to accommodate stayed past open hours to help me.

UWE M.
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The service is always great, I have rented here on four different occasions and i am completely satisfied customer.

FRANKLIN O.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

ROBERT S.
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Customer did not leave a comment.

Jeff G.
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Customer did not leave a comment.

EDUARDO E.
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Customer did not leave a comment.

CHARLOTTE M.
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Customer did not leave a comment.

ALBERTL JR D.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Randall S.
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Maybe put a buzzer on the doors to alert crew working in back lot / building. Also, some sort of buzzer or audio alert to phone ringing. I waited 15 minutes inside with nobody around to help me. Called the phone number and could hear it ringing inside the office but not anywhere else. Guy was busy but appeared to be alone. Other than waiting, site, personnel and equipment awesome. Will continue to rent at Antioch instead of driving to Kenosha.

RANDOLPH S.
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Customer did not leave a comment.

RICHARD D.
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I rented the truck with 1/4 tank of gas and returned it with 1/4 tank. And yet I was charged a 13 refueling charge. NOT RIGHT, but it's just not worth my energy to fight about it.

ROGER S.
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Customer did not leave a comment.

PAMELA N.
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Simple, Fast, very professional and courteous staff. Nice U-Haul location with easy access in and out.

Anthony C.
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Rear passenger running light didn't work, otherwise trailer was great.

Tammy R.
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I was not informed I needed to fold the blankets and was charged a $25 cleaning fee!

Barbara Y.
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Customer did not leave a comment.

Mitchell B.
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Customer did not leave a comment.

JOHN S.
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Customer did not leave a comment.

BETTY J.
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Antioch team worked very hard to get me a truck.

Paul S.
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Customer did not leave a comment.

BENNETA F.
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Customer did not leave a comment.

Badral S.
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Customer did not leave a comment.

Kurt K.
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Motorcycle trailer had some sharp edges where you roll the tires over when loading. I covered them with a towel to avoid issues with soft/hot tires when loading

Christopher H.
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Check in was great. Return took over 30 minutes as an associate could not be found

DENNIS R.
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It was quick and in and out. Perfect!

Michael F.
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Customer did not leave a comment.

JOHN F.
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Arnold Clark is a great asset to this location. Goes way above and beyond for customers.

Todd B.
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Customer did not leave a comment.

RICHARD C.
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Customer did not leave a comment.

Dan M.
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I just wanted to share that I received excellent customer service here. I was very nervous about booking a truck (my wife is high risk for COVID), and the young man who helped me with my touchless phone-based checkout went above and beyond to help and make sure I had everything I need: even offering a plastic wrap to place over the steering wheel. It was A+ service!

ASHLEY E.
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Arnold was superior with service.

David R.
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Customer did not leave a comment.

Carrie S.
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Scheduled for 8am didn't get the truck till 9am. The lady working there was very rude.

kathleen N.
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Customer did not leave a comment.

Mitchell S.
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I normally go to a different Uhaul location when I need to rent a truck or trailer, but I chose this one as it was on the way to my destination, and boy am I happy I did. The customer service was outstanding and everyone was super helpful! Keep it up!

David B.
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Top notch person at this location! Very friendly and helpful at both ends of the rental! Will come back to this location again!

Joan P. | Online Move In |
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General Manager Arnold is so helpful! Second time renting a vehicle too!

JOhn F.
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Arnold Clark and his staff are exceptional. They go above and beyond their duties. I could not be any more pleased. They truly care about there repeat customers.

Jose S.
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These guys are slackers,Don't sanitize any of the vehicles let alone clean them.And they have an attitude when asked to help attach a trailer or go do a walk around inspection! Really need an older presence,Manager/Father figure at this location. 1 guy smelled like Marijuana, SMH!!

Debbie R.
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Customer did not leave a comment.

Julie G.
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Dylan and Arnold are good people to have there

Carol B.
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Customer did not leave a comment.

Tammy A.
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Great customer service

MARY M.
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Customer did not leave a comment.

Byron H.
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Customer did not leave a comment.

Adam J.
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Have more 20' trucks available. It would also be more helpful to use the dimension of the floor instead of the roof. What you call a 15' truck is in reality 12'6".

SCOTT U.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

vickie S.
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The online reservation did not match the store's inventory. Had to make another reservation for a different vehicle. Staff was very helpful.

terry b. | Overall Experience |
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This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.

Guy A. | Overall Experience |
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Customer did not leave a comment.

Heidi W. | First Impressions |
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Used truck rental four other times and storage twice. Always clean and friendly prrsonel

Donald K. | First Impressions |
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Great staff. Don’t change a thing.

Natalie N. | Overall Experience |
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Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100% recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!

Joseph F. | First Impressions |
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Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!

dan m. | First Impressions |
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Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

Melanie G. | Overall Experience |
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Arnold and everyone at the facility was very friendly and helpful any time I needed it! Thank you!

Laura K. | First Impressions |
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I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. Thank you!

Ronni W. | Online Move In |
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Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!

Guy A. | First Impressions |
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Customer did not leave a comment.

catherine l. | Overall Experience |
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very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved

Heidi W. | Overall Experience |
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Staff very friendly and helpful from start to finish!! Thank you

Daug V. | First Impressions |
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Very helpful and accommodating

Yesenia M. | First Impressions |
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Steven was patient and helpful. Thank you great service

Heidi W. | First Impressions |
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super clean, friendly staff, great pricing!!

Marsha H. | First Impressions |
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Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award

stephen r. | First Impressions |
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Took there time to showed me around.

Adam G. | Overall Experience |
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I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.

JOE C. | Overall Experience |
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Arnold the Manager did everything in a very professional matter

maria m. | First Impressions |
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The service was excellent the general manager and all personnel were professional and helpful

michelle j. | First Impressions |
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the truck I had the sterring needs to be checked

carey b. | Overall Experience |
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Arnold and his team were very helpful and courteous.

Russell A. | Overall Experience |
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I would definitely rent there again. I was using this for short term storage. Great, friendly staff.

Oscar M. | Overall Experience |
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Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.

Chris P. | First Impressions |
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The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

RAYMOND K. | Overall Experience |
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Good Experience, no issues

mary r. | Overall Experience |
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The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.

Stephen C. | First Impressions |
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Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.

Arleigh B. | Overall Experience |
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I may rent a unit for my business this summer. Thank you, your service was great.

SCOTT P. | Overall Experience |
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All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!

gabrielle s. | First Impressions |
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Very helpful

jerry k. | Overall Experience |
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nice and secure facility. Clean too.

ed b. | First Impressions |
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Patient and professional

KIMBER P. | Overall Experience |
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Thanks!

Kimberly P. | Overall Experience |
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For the time used it was a well maintained facility and I would use this location again.

MARY S. | Overall Experience |
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Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again

David S. | Overall Experience |
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Indoor storage was just what I needed. Very close location for me.

mary r. | Reservation |
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Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)

Chris K. | Overall Experience |
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The facility was clean and secure

Sheryl A. | Reservation |
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Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!

Adam B. | Overall Experience |
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Everything was very easy,

No reviews have been submitted for this location.

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