Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

1620 reviews

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob L.  |  First Impressions 
Rating:
5.0

Arnold works hard to make this station run well.

DERRICK W. 
Rating:
1.0

Be accessible! I, and several other customers, waited over 10 minutes for the manager to return to the office so we could checkout. In all total, it took me 30 minutes to checkout from this facility.

DAVID W. 
Rating:
5.0

Get more people on a Saturday, the guy working was the only one and he did a great job! Only problem was I didn't get a rental contract before I left and I couldn't really ask him questions because he was slammed. I completely understood, but still difficult. Also, returns should not solely rely on cell phones, mine was dead and couldn't return the van “on time” because of it; even though I was on time for my return. Overall, great experience just a few sore spots.

Shannon D. 
Rating:
4.0

Rates are too high but you had availability even though I had to drive past several uhaul stores to get the truck I reserved 10 days in advance

JEFFERY K. 
Rating:
5.0

Customer did not leave a comment.

Sumiaki N. 
Rating:
5.0

Customer did not leave a comment.

DIANE S. 
Rating:
5.0

over all experience at the Antioch location was great. Branden was very helpful and courteous. I will definitely rent from them again.

Kenny G. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Candid O. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jasoin D. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS O. 
Rating:
1.0

The trailer I reserved was not available and the guy that worked there kept telling me that they never have that trailer and it is only available for 1 way but I have rented that trailer there several times. I know whss as t I reserved. Also I don't know why I-haul has a reservation system if it never works. This happens all the time that the trailer I reserved is not available and it leave me scrambling to find the right trailer. Also the phone system at u-haul it never answered and I always get the recording saying it will be at least a 20 minutes wait on hold. I have reserved a trailer at this location and picked it up and had them call me 2 hours after I picked it up and tell me I have to bring it back because someone else had also reserved it. I just don't understand how U-haul stays in business with this lever of incompetence and Poor service.

Glenn H. 
Rating:
5.0

The Manager Was Awsome! Amazing Service! Truck ran well clean. Was No problems at all. Would Recommend you go to this location if you want the best Service! Thanks Again for the Amazing Service!

ALLEN U. 
Rating:
5.0

Was so easy to self return.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Holly T. 
Rating:
3.0

When I dropped off the truck around 3pm there was no one on the sales floor. After 10 minutes I had to knock on the backroom door for the guy to come out onto the shop room floor. I even tried calling the location while standing in the lobby to get someone to come out.

Brittany K. 
Rating:
5.0

Very helpful and friendly

Glenn K. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

olon K. 
Rating:
5.0

Nothing. This is the 2nd time I've rented a vehicle from this location and the staff has always gone above and beyond. Will return and recommend.

Cyrene S. 
Rating:
5.0

Nothing at this time.

Robert J. 
Rating:
5.0

Nothing. It was a great experience!

Thomas F. 
Rating:
2.0

The truck was great and fine. The cashier seemed like he absolutely hated what he did. He diddnt seem to care about every aspect of customer interaction. When we asked when you closed he said seven and then thank God right after. He also wasn't wearing a mask. Im never one to complain about subpar customer service since I am in customer service as well and know we all have our days. It just seemed like he could care less about his job. He diddnt even ask to see my id to confirm it was me.

Jacquelyn M. 
Rating:
5.0

Customer did not leave a comment.

Linda F.  |  First Impressions 
Rating:
1.0

The return process is awful

Summer R. 
Rating:
1.0

The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

SARA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIDGET L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MITZI K. 
Rating:
1.0

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn’t handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I’m still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it’s not the employees fault, hire more workers!!!!!

RACHEL W.  |  First Impressions 
Rating:
4.0

Only change I would make is have the trucks gas tank full and ask for it brought back full, rather than to start mostly empty and ask it for back empty. Especially in winter that was frustrating to have to get gas right away basically.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

MARION D. 
Rating:
5.0

Staff was incredibly friendly and accommodating!

Bradley J. 
Rating:
5.0

Customer did not leave a comment.

andrew or michel A. 
Rating:
4.0

The only reason I don't give 5 stars is because moving is awful.

JULIE F. 
Rating:
5.0

No improvements needed. Great customer service.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
4.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

A+++

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

great service friendly staff.

Chuck L. 
Rating:
5.0

Customer did not leave a comment.

Scott Z. 
Rating:
5.0

Appreciate that I was given a different car tow dolly because the first had a non-working tail light. Also shown how to hook my car up into the dolly Very helpful & friendly service!

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
4.0

When I came to return the trailer, Drop-offs were piled up in the lot... couldn't get past to drop the trailer that I rented. Not good. Took 15 mins to find an employee anywhere to resolve this. Picking up the trailer the night before was an excellent expedience. Quick n easy. Great service.

Pete A. 
Rating:
5.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.

Nathaniel H.  |  Overall Experience 
Rating:
5.0

nothing they were all very helpful perfect experience for me its all good

WESLEY P. 
Rating:
5.0

Customer did not leave a comment.

Heidi W.  |  Overall Experience 
Rating:
5.0

Return was supper fast, glad for it as I was super tired.

LORI S. 
Rating:
5.0

Everyone was extremely friendly and helpful. Thank you :)

Laurie W.  |  First Impressions 
Rating:
2.0

We had reservations to pick up the trailer at 7:00 am. The employee did not open the facility until 7:16! Not acceptable. When he hooked up the trailer the right hand side brake light/turn signal was not working. Instead of fixing it or offering us a different trailer, the employee said, "Well, are you going far? It was working yesterday." I was so shocked at this response, all I could say was it's fine. I will never rent equipment from them again! How can they feel that it's ok to rent faulty equipment?

MICHELLE P. 
Rating:
4.0

Staffing a little low. Have to wait sometimes.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

i was surprised at how smooth and easy the whole process was

STEVE K. 
Rating:
4.0

Customer did not leave a comment.

MEGAN L. 
Rating:
5.0

Great service, quick, easy rental process. Thank you for a job well done!

BRIAN H. 
Rating:
5.0

All good!

Jacob G. 
Rating:
5.0

All good. I've been to this location several times. Same every time. Truck there ready and waiting. In and out in 10 minutes.

Gary B. 
Rating:
5.0

This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

Michelle L.  |  First Impressions 
Rating:
5.0

No Comment, everything was fine, maybe next time if I find something

PATRICK W. 
Rating:
5.0

great customer service.

KAMEN K. 
Rating:
5.0

The two gentleman working that day we're exemplary! I was grateful for there solid work ethic and overall being helpful with the trailer rental.

Eric Z. 
Rating:
3.0

Cut down the wait time to talk to someone.

will C. 
Rating:
3.0

We were never told about the 20.00 premium charge and I am not happy about it. We kept the truck until about 9 pm or so . I stopped in twice before renting the truck just to confirm because I had trouble with the correct size last time I rented from you. No one told me about the upcharge, or wahstever you call it, of $20.00. Very infuriating

Nancy R. 
Rating:
1.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Great

Brian P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Close to home, clean, easy access, friendly attendant!

Robert L. 
Rating:
5.0

I didn't get the 9 foot van i was expecting and i am still trying to figure out how a $19.95 rental turned out to be 90.00 I was happy with the ease of rental, just disappointed with the van size and price.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  First Impressions 
Rating:
5.0

Service getting the trailer and returning the trailer was great.

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Very nice

Nancy R. 
Rating:
5.0

Never had an issue with a uhaul.

Thomas W. 
Rating:
5.0

Explain how to do the online pickup and drop off procedure.

KERRI H. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

benneta F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Guys were great and very understanding of the massive stress our move was. Went out of there way to accommodate stayed past open hours to help me.

James S. 
Rating:
5.0

The service is always great, I have rented here on four different occasions and i am completely satisfied customer.

UWE M. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN O. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO E. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE M. 
Rating:
5.0

Customer did not leave a comment.

ALBERTL JR D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Maybe put a buzzer on the doors to alert crew working in back lot / building. Also, some sort of buzzer or audio alert to phone ringing. I waited 15 minutes inside with nobody around to help me. Called the phone number and could hear it ringing inside the office but not anywhere else. Guy was busy but appeared to be alone. Other than waiting, site, personnel and equipment awesome. Will continue to rent at Antioch instead of driving to Kenosha.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH S. 
Rating:
3.0

I rented the truck with 1/4 tank of gas and returned it with 1/4 tank. And yet I was charged a 13 refueling charge. NOT RIGHT, but it's just not worth my energy to fight about it.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Simple, Fast, very professional and courteous staff. Nice U-Haul location with easy access in and out.

PAMELA N. 
Rating:
4.0

Rear passenger running light didn't work, otherwise trailer was great.

Anthony C. 
Rating:
4.0

I was not informed I needed to fold the blankets and was charged a $25 cleaning fee!

Tammy R. 
Rating:
5.0

Customer did not leave a comment.

Barbara Y. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Antioch team worked very hard to get me a truck.

BETTY J. 
Rating:
5.0

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan P.  |  Online Move In 
Rating:
5.0

This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.

terry b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy A.  |  Overall Experience 
Rating:
5.0

Used truck rental four other times and storage twice. Always clean and friendly prrsonel

Heidi W.  |  First Impressions 
Rating:
5.0

Great staff. Don’t change a thing.

Donald K.  |  First Impressions 
Rating:
5.0

Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100% recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!

Natalie N.  |  Overall Experience 
Rating:
5.0

Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!

Joseph F.  |  First Impressions 
Rating:
5.0

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan m.  |  First Impressions 
Rating:
5.0

Arnold and everyone at the facility was very friendly and helpful any time I needed it! Thank you!

Melanie G.  |  Overall Experience 
Rating:
5.0

I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. Thank you!

Laura K.  |  First Impressions 
Rating:
5.0

Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!

Ronni W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Guy A.  |  First Impressions 
Rating:
5.0

very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved

catherine l.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful from start to finish!! Thank you

Heidi W.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating

Daug V.  |  First Impressions 
Rating:
5.0

Steven was patient and helpful. Thank you great service

Yesenia M.  |  First Impressions 
Rating:
5.0

super clean, friendly staff, great pricing!!

Heidi W.  |  First Impressions 
Rating:
5.0

Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award

Marsha H.  |  First Impressions 
Rating:
5.0

Took there time to showed me around.

stephen r.  |  First Impressions 
Rating:
5.0

I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.

Adam G.  |  Overall Experience 
Rating:
5.0

Arnold the Manager did everything in a very professional matter

JOE C.  |  Overall Experience 
Rating:
5.0

The service was excellent the general manager and all personnel were professional and helpful

maria m.  |  First Impressions 
Rating:
5.0

the truck I had the sterring needs to be checked

michelle j.  |  First Impressions 
Rating:
5.0

Arnold and his team were very helpful and courteous.

carey b.  |  Overall Experience 
Rating:
5.0

I would definitely rent there again. I was using this for short term storage. Great, friendly staff.

Russell A.  |  Overall Experience 
Rating:
5.0

Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.

Oscar M.  |  Overall Experience 
Rating:
5.0

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris P.  |  First Impressions 
Rating:
5.0

Good Experience, no issues

RAYMOND K.  |  Overall Experience 
Rating:
3.0

The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.

mary r.  |  Overall Experience 
Rating:
5.0

Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.

Stephen C.  |  First Impressions 
Rating:
4.0

I may rent a unit for my business this summer. Thank you, your service was great.

Arleigh B.  |  Overall Experience 
Rating:
5.0

All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!

SCOTT P.  |  Overall Experience 
Rating:
5.0

Very helpful

gabrielle s.  |  First Impressions 
Rating:
5.0

nice and secure facility. Clean too.

jerry k.  |  Overall Experience 
Rating:
5.0

Patient and professional

ed b.  |  First Impressions 
Rating:
5.0

Thanks!

KIMBER P.  |  Overall Experience 
Rating:
5.0

For the time used it was a well maintained facility and I would use this location again.

Kimberly P.  |  Overall Experience 
Rating:
5.0

Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again

MARY S.  |  Overall Experience 
Rating:
5.0

Indoor storage was just what I needed. Very close location for me.

David S.  |  Overall Experience 
Rating:
5.0

Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)

mary r.  |  Reservation 
Rating:
5.0

The facility was clean and secure

Chris K.  |  Overall Experience 
Rating:
4.0

Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!

Sheryl A.  |  Reservation 
Rating:
5.0

Everything was very easy,

Adam B.  |  Overall Experience 
No reviews have been submitted for this location.

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