Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

1,805 reviews

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

MARY F. 
Rating:
5.0

Arnold Ricky and Christian all very helpful

TEGAN T. 
Rating:
5.0

The manager Arnold Clark was very helpful and friendly.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

They forgot my moving blankets, otherwise perfect

Jack C. 
Rating:
4.0

Customer did not leave a comment.

Glen H. 
Rating:
5.0

Customer did not leave a comment.

SHERYL K. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE K. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

TAVIS F. 
Rating:
5.0

Customer did not leave a comment.

JONMICHAEL MASAJ M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
2.0

This summer we rented these trucks several times from Chain of Lake. We knew one or two of the trucks in the size truck we rent did not have air conditioning. We spoke with the representative each time and said we did NOT want the ones that did not have air conditioning. Lo & behold we ended up with the truck WITHOUT ac. This is ridiculous. Representative says he has put in several work orders to have this repaired. How interesting you know the equipment is not repaired & rent it any way. Plenty inventory to pull from without keeping this one in rotation. I will not go to the Chain of Lakes again. Charge us full cost for faulty equipment?? No thank you.

Gilbert J. 
Rating:
5.0

Customer did not leave a comment.

KELLY M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
4.0

Very easy procedure,

ROCKY L. 
Rating:
5.0

Customer did not leave a comment.

Ron N. 
Rating:
5.0

The person at the counter was fantastic and very helpful.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JEROME K. 
Rating:
5.0

Customer did not leave a comment.

JULIES P. 
Rating:
3.0

I was busy completing the self check out and an associate came by to check on me. He told me right off the bat that I was all set. Before I left I asked him how did he know that I was all set since I didn't give my name or any other identifying information. He double checked and realized that I wasn't finished with the process. He did complete the rest of the process for me and then told me I was all set once again.

Laura E. 
Rating:
1.0

We were charged for fuel that we already replaced. Call the company and they hung up on me after holding for 25 minutes. I need to be refunded!

Lorraine P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

The manager was super helpful and be accommodating

JORDAN O. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

The people were excellent.

SCOTT R. 
Rating:
4.0

Customer did not leave a comment.

PAMELA N. 
Rating:
5.0

Great equipment and extremely friendly, helpful staff.

WOJCIECH G. 
Rating:
2.0

I felt sorry for the guy. It was so busy and he was the only one there. I waited 45 minutes to pick up my truck. The truck we were given had a problem with the drivers side mirror. It would not stay out. Going down the road it would close in next to the truck.

PATRICIA B. 
Rating:
5.0

Agent was helpful and all worked as expected.

PETER R. 
Rating:
5.0

Uhaul needs to update the process for renting out their trucks. It took almost 10 mins to go through the app for check in and return process and it wouldn't accept photos I was forced to use the website to get it to go through.

Jason W. 
Rating:
5.0

The gas level wasn't full when I started driving so I don't really understand how I'm supposed to get exactly how much gas to put in to get it where it was.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

SIAMANTO E. 
Rating:
5.0

No change needed. Great customer service!! Reasonable rental fee.

MARK N. 
Rating:
5.0

I will not us u-haul ever again because of the way I was treated for dropping it off early and not getting a refund for un used days. I only needed it for 2 days not 5 days. I was not even told that this was a flat rate. I have used u-haul in the past and received credit for un used days.

TRACY B. 
Rating:
5.0

Polite and helpful people at this location

DANIEL H. 
Rating:
2.0

If you'd like to improve you could more clearly and up front disclose the exorbitant fees you've wrongly applied to my bill

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY U. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Ensure your stock of rental equipment is accurate. Online, I was able to rent an in-town trailer from the Antioch location but when I arrived no such trailer was available. I then had to pay twice as much to rent a 1-way trailer from the Lake in the Hills location in order to return it to Antioch as that was the location nearest my house and location that saved me the most time.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Shubh P. 
Rating:
3.0

The service was good. Gas was not filled to were the paperwork showed.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

The steering seemed a bit out of alignment and turning would cause a popping sound (tie rod or ball joint likely). Otherwise great!

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Not rent units that where promised already.

patricia M. 
Rating:
5.0

Customer did not leave a comment.

Sabrina E. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Nothing! I'm a neighborhood woman and have had to use the U-Haul location in Antioch for quite a while in the past five years. I just love Arnold and his crew! They take care of everything I don't have to worry about nothing. Except for moving and storage! LOL

cindy R. 
Rating:
5.0

thanks for such an easy transaction!

Keith G. 
Rating:
5.0

great customer experience - staff was very helpful -definitely I will rent from here again and tell my friends

Michael M. 
Rating:
5.0

Excellent service, in and out in 10 minutes. Check in and return super easy. Definitely will be a return customer. Thank You for the Excellent Service.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

VERONICA R. 
Rating:
5.0

Customer did not leave a comment.

JOSE Z. 
Rating:
5.0

Customer did not leave a comment.

Penny Z. 
Rating:
4.0

Customer did not leave a comment.

KIEL A. 
Rating:
5.0

Very impressed with the efficiency of this location.

JEROME A. 
Rating:
5.0

Nothing wrong with the location but the return experience through there app was terrible. Only able to return through the website. The app didn't function.

John G. 
Rating:
3.0

I called numerous times to try to talk directly to someone about the rental. I needed to return to another state, the website did not allow me to change it. Every time I called the wait time was in excess of 50 minutes....

SHAWN D. 
Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

My original reservation was in Lake Villa. The truck I was supposed to get was not returned on time so they move the reservation to Antioch. The truck provided to me in Antioch only had 1/4 tank of gas and I already lost an hour. I had no idea the gas mileage on the truck and couldn't risk running out so I filled up the tank with the cost of $72. As it turns out I returned it with 3/4 of a tank. There would be no way for me to be able to return with 1/4 tank. I would like a credit for the extra gas left in the truck.

AUDRA M. 
Rating:
5.0

Online 24/7 rental service was a failure for me. Luckily the GM of the rental location was able to finish what the remote service center did not, after he opened the facility. I'd be more than happy to discuss my remote rental experience with someone. I gave a good review only because the focus of the questions do not actually speak to the elements of my service, and I did not want to unfairly rate the great work done by staff at the phyisical rental location. If I could rate the 24/7 rental service by itself, it would be 1 star.

JOHN S. 
Rating:
4.0

Excellent customer service by Arnold Clark and his team. Thanks!

FERNANDO C. 
Rating:
3.0

Customer did not leave a comment.

DREW E. 
Rating:
1.0

Trailer was dirty when i picked it up. Nobody bothered to sweep it out. I returned the equipment about 30 mins prior to my 24 hour rental period. My daughter drove from uhaul company home so I could send some emails. I have emails sent at 3:50 and they coded my return after 4pm so they could charge an extra day. DO NOT TRUST THESE CHEATING BASTARDS…. This is the second time UHAUL has done this….

MICHAEL D. 
Rating:
5.0

This location has great customer service!

Carter B. 
Rating:
5.0

The two men that assisted me were so helpful. Will recommend this facility. Very easy to check in and out. Thank you!

ELIZABETH O. 
Rating:
1.0

Organization and communication

Melissa B. 
Rating:
3.0

I was charged for fuel and we filled back to or past the level required

vince A. 
Rating:
5.0

Customer did not leave a comment.

ERIC Z. 
Rating:
5.0

Arnold was awesome to deal with. I came to rent a truck with my elderly father and Arnold was extremely patient and kind. My father was asking a lot of questions and Arnold had a very positive, calm attitude. He took a lot of extra time with my dad. I would definitely recommend this place… Especially Arnold!

JOAN B. 
Rating:
5.0

Mr Arnold is great. His enthusiasm and courtesy make the big difference. Top notch manager.

Marshall H. 
Rating:
5.0

2 young men were absolutely fantastic !! Surprising now a days. Friendly, efficient and knew the products. Great experience !! And I'm not easy to please !!

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Arnold did a fantastic job with my trailer pickup and drop off.

SHAWN G. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

KAITLYN T. 
Rating:
5.0

Customer did not leave a comment.

paolo A. 
Rating:
1.0

After waiting inside the Antioch il. Location for about 15 minutes without an employee in sight I went outside and asked a maintenance man if he could find some help for me. I did my reservation online so I was just wanting to pay and pick up truck. After the representative took me to the truck he noticed the tank was almost beneath a 8th of a tank. He told me they are supposed to have at least a quarter tank and he would issue me a credit as long as I replaced the gas I used which I did. When I returned the truck a different representative said to just leave the keys in it and they would email me my receipt. When I opened my email I saw that I was charged 158.00 for a 19.95 rental that I used for 5 hours and drove 28 miles. With the insurance a purchased the bill should have been around 60.00! Apparently they charged me for 70 miles(the odometer was reset when I left parking lot and returned with 28 miles) then charged me a gas penalty as well as 38.00 for gas and nowhere was the credit I was given on the bill. I then waited on the phone for an hour and a half to try and clear things up were I was told they saw the mistakes but were not in the position to refund and that a manager would call me to solve the problem. Instead the following day I received and email with no apology or explanation, refunding me 40 dollars?? I responded to the email and as I type it has been 6 hours with no response. Completely unacceptable. Douglas Burke

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

I have been overcharged for the rental and when I arrived at my scheduled time for the rental there was no one available for almost an hour to process my reservation. The truck had no radio or air conditioning on a really hot day. After waiting for an extremely long time no discount was even offered for the rude behavior when this very young teenager/man showed up. I had to call and complain for someone from Uhaul to reach someone to service me and 5 other customers.

LILLIAN C. 
Rating:
4.0

The help was pleasant and very helpful.

D B. 
Rating:
5.0

Very customer service oriented. They were interested in making sure I was taken care of and happy.

THERESE C. 
Rating:
1.0

I pulled up to their drop off spot where the sign said to wait and someone would come out to assist, I waiting for 15-20 minutes and no one showed up. Dropped off the trailer and had to spend a fair amount of time trying to complete the online drop off info. I had a similar experience the last time I dropped off a trailer at this location. Will look for a different location next time.

Paula S. 
Rating:
5.0

Arnold from the Uhaul facility was very helpful and accommodating.

Robert G. 
Rating:
5.0

Always a pleasure working with U-Haul

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Arnold and his partner are awesome. This is a well tuned facility.

JONATHAN A. 
Rating:
4.0

Customer did not leave a comment.

EBIN J. 
Rating:
5.0

I think you should have 2 people working there. Seems a lot to do for 1 person.

DENISE D. 
Rating:
5.0

Customer did not leave a comment.

DAVID JAMES G. 
No reviews have been submitted for this location.

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