Customer Reviews for U-Haul Moving & Storage of Chantilly II

Rating:

5.0

Other than the self check-in process for the van rental, every aspect of the experience was excellent. The self check-in seemed unnecessary and tedious when staff was available to expedite the process; I understand it would be great when busy but that was not the case. I have moved with another counter company and other shippers, the ease and professionalism of the process exceeded expectations. I would like to especially thank the person running the warehouse in Chantilly how saw that rain was threatening and offered to move our container under cover.

Rating:

4.0

When I was scheduling delivery to my apartment complex in Katy, Texas where I was staying, I was told the U-Boxes would be delivered between 5:30- 7:30 PM. Luckily I went outside at 3:30 and happened to see the UBox driver already there and ready to drop off my boxes. Other than the service was excellent and flexible

Rating:

5.0

You guys were fantastic! Someone either cal!ed or a texted every step of the way. It made the process smooth and worry free. I highly recommend your services.

Rating:

5.0

Selecting the service, container and fees were all simple and straightforward. Communication was absolutely top notch and professional. Nothing was left to doubt. Will definitely recommend U-Boxes to others.

Rating:

3.0

The box arrived screwed shut even though I had a lock on it, but I just happened to have a drill and star bit with me to unscrew it to get my stuff unloaded. If I wouldn’t have had my tools with me, I wouldn’t have been able to get into the box. The amount of splinters I got from this box make me not want to rent a wooden box again. The Uhaul trailers should come with a pivot wheel to make pivoting an empty trailer easier. For example, pivoting a parked trailer on a street with limited street parking would make it easier for pick up if some random car blocks the hitch side of the trailer. Better communication when things are behind schedule would’ve been appreciated.

Rating:

5.0

First time shipping household items using U-Haul’s Ubox but it will be my first choice for any future needs. Drop-off/ pick-up at origination address, transport, drop-off/ pick-up at destination was simply superb. To compliment the superb ubox service was the outstandingly professional and personable U-Haul representatives. They ensured smooth, coordinated activities related to the move. Much, much thanks.

Rating:

5.0

Best service. Loved the way everyone handle my move from Flower mound, TX to Leesburg VA.

Rating:

5.0

One item - my grandmother’s antique dry sink broke into pieces. Don’t know if it was our fault since we packed the u-boxes or just with the jostling of the ride did it. I didn’t see the movers get it off the truck but I have to assume it happened before they unloaded. U-Haul’s customer service was incredible and can’t say enough good about them. The moving help on the unloading end was good, but not very communicative. I had to make contact with them to make sure we were on their books. Made me worry if they would be here to unload. They’re very strong were and they were very nice and professional. Would definitely recommend using uboxes!

Rating:

5.0

Customer service was awesome. When I had a request they went above and beyond to make what I needed was token care of. Would definitely recommend

Rating:

5.0

Excellent experience from start to finish. Everyone whom I interacted with was professional and nice. I was kept up to date every step of the way and my goods arrived without any damage.

Rating:

3.0

Be on time

Rating:

1.0

I was moving across the country so I decided after excessive research to go with Uhaul uBox. It was quite arguably the worst decision I have ever made. The boxes are delivered on a massive truck. I explicitly mentioned when I purchased them that I have a gravel driveway on a very long, narrow street. The operator assured me that would not be a problem for the truck. Turns out, it was, and the delivery that should have taken about 20 minutes took over an hour. After the boxes shipped, I repeatedly had my delivery date changed online without my consent or knowledge. I had to call Uhaul daily, each person I was connected to knew even less about this process, somehow. To assist with delivery, I uploaded a full map of the complex, with pictures of where the boxes should be placed. It could not have been clearer. Instead, they were delivered at the wrong time and wrong day to the opposite side of the complex. Better yet, they had nailed one of the boxes shut. Each and every person I interacted with at Uhaul was an absolute babbling idiot who seemingly made up "guarantees" about my delivery. I will absolutely never, ever use this company again.

Rating:

1.0

Everything was very good except the actual delivery. I was given a delivery window of 1:45-3:45 and told the driver would call me 30 min out. At 3pm I had not heard from anyone and began contacting Uhaul. I was on the phone for an hour and passed around to 6 different people. No one was able to give me an updated delivery timeframe. It was very frustrating.

Rating:

3.0

I was told that 3 boxes would fit in one parking spot. I got one, filled it, then had it picked up. I got another, filled it, and had it picked up. I had the two delivered at the same time, months later. The problem was that I thought both would go into the same parking spot, but they told me they could not, once they were already at my location for delivery. This was very inconvenient. Also, they were very late picking up the empty boxes. Plus, I don't understand why I told the person on the phone what parking spot to put the boxes in, but during the delivery, they called and interrupted me at work to ask the same question. It was also horribly inconvenient that the moving laborers couldn't empty the container and remove it the same day it was delivered to the new location.

Rating:

5.0

Keep on keeping on!

Rating:

5.0

The best value experience, the delivery & pick up of UBoxes went through Queue because # of Drivers could be improved, nevertheless great experience, abd you the very best in future

Rating:

1.0

TV broke during transit. I had to call 3 times to get the pod picked up after I unloaded it. I was charged for an additional month because they delayed in picking it up. I then called U-haul who saud someone would reach out to help. He reached out the next day via email to tell me he could help. Worst service ever.

Rating:

2.0

Pickup and shipping was a nightmare. Multiple missed bookings, scheduled activities being deleted etc. One of the most frustrating aspects of the move.

Rating:

3.0

Moving help on loading side was terrible, broke items, damaged wall, didn’t utilize space very well. 3 boxes had doors that were very difficult to closed they sagged considerably. Once they arrived on far end 2 boxes leaked from the roof and someone ran a forklift fork through the side at the bottom of one of the wet boxes.

Rating:

5.0

Tracking ability for the ubox’s

Rating:

5.0

Excellent customer service

Rating:

5.0

Everything about the U-Haul/U-Box experience was perfect. I had no issues at all for my move from Virginia to Arizona.

Rating:

5.0

The delivery location in Sun Lakes had a lot of dangerous traffic, new trucks arriving, fork lift operators, customer drivers all in the same area where I unloaded and it felt a bit dangerous. Unlike the VA location where the box was placed in a secure area with no traffic.

Rating:

1.0

I feel we need a refund you changed Way too much money overcharged us didn't refined it and then after you swore you and I was scheduled for pickup the very next day cuz you knew my HOA was not allowing them to be there.you never showed when we called You refused every time we called. I was hung up on so I got it. $100 fine per box everyday. You're here and not picked up that so 5 days $500 per box. I feel like you need a refund My attorney is thinking about a small county court if you guys don't do something to make it fair

Rating:

5.0

Too much flexibility on the destination delivery (4 day window). Fortunately, the delivery location was responsive and able to accommodate.

Rating:

4.0

Can't think of any improvements.

Rating:

3.0

better communication between movinghelp.com and uhaul

Rating:

5.0

Good customer service. Quick

Rating:

5.0

Great service...loved the flexibility of Ubox.

Rating:

5.0

Great service and communications. The U Box worked great. Everything arrived in perfect condition.

Rating:

5.0

Excellent Service

Rating:

5.0

Everyone and everything on the Virginia end of the transaction was WONDERFUL! The Georgia end could use some extra training. They thought they were delivering an empty box to my son, and wondered why it was so heavy, then the texts I received for delivery were inaccurate (deliver between 12pm and 12pm?). They also thought they were picking up the empty the same day they were delivering the full box. The phone connection was very staticky, although that is probably the phone service, not the people in Georgia. Once we were able to communicate clearly, the rest of the transaction went very smoothly. Thank you!

Rating:

5.0

Nothing was the most economical way to transport my household goods. Load at your own speed, then it’s picked up and transported to a secure warehouse in the state where you are moving! When you at your new residence you have them deliver your boxes and you move into your new residence and arrange with U-Haul to pick the boxes up!!! That easy!!

Rating:

5.0

Everything went smoothly and on time. Everyone I spoke with and met was polite and helpful! I would definitely recommend UHAUL to everyone.

Rating:

2.0

Locking mechanisms were bent and would not open. Some items broken or damaged. Received numerous attempts to retrieve storage rental funds, many notices with no response to my inquiries for containers after they were emptied and picked up.

Rating:

5.0

I had a great experience. The container was delivered to my house exactly when promised. It reached the destination U-Haul a few days early and was delivered and removed from the destination house on-time. I highly recommend the U-Box.

Rating:

5.0

Overall the location appears is open and clean. The Assistant Manager was very friendly and help. However the other staff members are very rude and lack professional customer service. Hearing staff make comments like "OMG too many customer." "When can I get a break." "These customer get on my nerves." This is unacceptable in so many ways.. Additionally, this Fort Lauderdale does not have enough of the proper trained staff to operate a folk-lift. I arrived to the Fort Lauderdale Saturday to unload the U-Box. I was told to come back Sunday. I called the U-Haul customer service number and the representative hung up on me. Overall I would not recommend using U-Haul to any other parent I know moving their child to college.

Rating:

5.0

When initially trying to create my reservation, it automatically added a month of a storage rather than just keeping them in the U-Boxes. I got the confusion cleared up by talking with someone, but it would have been helpful to make it nice and clear that you don't need to buy a separate storage unit space to keep stuff stored in the U-Boxes at the U-Haul site. Other than that, the whole process was super smooth, and the U-Haul reps always answered so quick and were very friendly (and they were all American. I really, really appreciated that).

Rating:

5.0

This was a pleasant experience and I have already recommended U-Haul U-Box shipping to friends. The container arrived at its destination earlier than guaranteed. The container arrived at the shipping address with 12 rather than 24 blankets as indicated in the contract. Once we realized the omission, U-Haul delivered the remaining blankets to us; we needed every one.

Rating:

5.0

My Uhaul Box experience was incredible! Ordering the box was quick and easy, the service was wonderful - they were so on top of communications and scheduling drop-offs and pickups that I didn't have to think about it. The drivers were very nice, and the whole thing was fairly inexpensive compared to other similar options! Overall highly recommend! Such a stress-free way to move!

Rating:

3.0

The drop off and pick up at the beginning of the rental went without a hitch. The delivery to the new address did as well. When scheduling pick up is when things went a bit off. I was told by the delivery agent that the rental month begins on the date they drop off to the new location, that was not true. I communicated when I wanted it picked up to avoid a monthly rent and the website wouldn't show the date that I had chosen. When I called in they verified and worked hard to get the verification to me. The pick up was done on time but there was no confirmation the day before or the day of the pick up. The customer service agents that I have spoken with are all wonderful but it seems the delivery team and the technology is lacking.

Rating:

5.0

It was a great experience to use the U-Haul U-Box for yhe first time. The friendly staff and the prompt timing made it easier and perfect.

Rating:

1.0

i have never had such a poor experience, that is still ongoing, as working with UHaul. First, our reservation, after being reserved for 3 weeks, was canceled with NO communication. They called us one time, towards the very end of their business day, and then canceled our appointment that we had scheduled 3 weeks prior. We called back, and could not get anyone to call us back, after days of playing phone tag. we were told a manager would call us at least 4x, with not one call back. Then, UHaul decided to drop off the storage unit without confirming if we were even there at the location. After we were done, we called right away for pick up, and AGAIN, nobody picked up the unit, even though it was scheduled over the phone with TWO different managers. During that week, we were called multiple times a day to "schedule a pick up" that was already scheduled. We still have had ZERO managers call us back, and after our cancellation, we were out about $500 between movers and booking the elevator. Also, even though our unit was not dropped off, we were still charged a drop off, even though we had no unit and it was not dropped off till days later. Terrible experience overall.

Rating:

5.0

The only complaint I had is that my boyfriend had to call to confirm that we could get into MY U-Haul pod after I had called to confirm I would have access on March 26th, per my online account saying so and receiving notifications about having access and I was told I had to give 24 hour notice before I could come, no other explanation. I explained to the man I spoke to that online it says I can access the pod, and I was told that was incorrect. I accepted the situation and scheduled to come in on March 27th. My boyfriend who had just used this same service in November, then decided to call on my behalf without even telling me he would, and he was told nothing of the 24 hour wait time and was told he could have access on March 26th with no issues. Don't know where the disconnect is but that was frustrating given that I was being told the opposite on my online account.