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David M.Customer Reviews for U-Haul Moving & Storage of Chatsworth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommodating
Raymond F.Reimburse the excedent of gas that the client has purchased. If there is a deficit, you overcharge the price of gas to a client. Why does it work only in that direction? I took the truck with the tank at 3/8 and brought it back with the tank at 6/8. Why am I not reimbursed for the difference?
Daniel D.Great service!!!
Rockey R.The manager was VERY nice and amazing customer service.
Santiago G.Good customer service as well as efficiency
MATTHEW C. | First ImpressionsStore is clean and organized. Staff are nice.
Joseph S.I think it would have been nice to know the uhaul didn't come with a ramp. Me and two other girls struggled to get a fridge into the truck and out without a ramp. Also took about 38 minutes just to use the Mobil app to pick up the truck and about 10 to drop off. In person will always be a better experience
Ana V.All seemed very organized and employees were very courteous.
Lawrence R.Your app still has some glitches and had to call in the reservation.
Johnny C.Buen servicio buena atención
Jose A.My truck was not ready when I picked up. However, the staff provided the other truck.
Yutaka T.Have available and trained staff for the propane. Otherwise, the rental went smoothly and quickly.
Pierre V.Outstanding !
ruben B.Very friendly and helpful!
Peter S.Excellent service
Misha Y.It would be difficult to diagnose between rentals but the left headlight was loose and very misaligned.
Mark D.Great customer service! And fast check in and out!
Dafne L.Everything was perfect, couldn't have been better. The truck and the service.
Russ F.Not friendly, overcharged us
JENNIFER D.Super simple process, both booking on the phone and friendly, helpful employees in the store.
Cindy W.All is Great ! I would not go anywhere else for my moving rental needs !
Ari G.The best customer service out of all of them!
Bradley C.The trailer was not checked in on the day I returned it 2 hours before closing. It was listed on my receipt as being returned the next day (when it was checked in). I was not charged for an extra day but was still that concern on my end.
David K.I was greeted warmly and was given wonderful customer service. I forgot the gentleman's name, but he has really cool purple glasses. He is such a great ambassador for your brand!
Cori L.Maria is great!
Roupina N.Excellent customer service! Thank you
CLAY B.This location has such a great team. friendly experienced staff a pleasure to deal with.
FREDERICK A.I love
Sonia R.Timothy was great
MATIN M.Great customer service at this location.
Aaron S.John helped me and made this a painless experience! Greatly appreciated the help and he goes above and beyond you have a great employee!!!!
ERIC P.John and Timothy were AMAZING
Jackie W.The young Man who checked me out was very personable. Very rare to meet people like that. Good guy, friendly and fast! Excellent
STEVEN T.Friendly efficient service! I have used uhaul before definitely the best uhaul i have used!
Patricia F.Great staff, well-maintained vehicles. Been using this location for years, consistently excellent.
Jerry B.The new manager at the Chatsworth location is horrible. The rest of the staff is nice. I will never use that facility again due to Timothy Grady. Also, the lights shut off within a minute, so I hit my head because it went dark when I was retrieving things from my storage unit. Completely unsafe
DEREK C. | Overall ExperienceThe manager was polite but condescending. He initially couldn’t find my reservation and then didn’t acknowledge he found it and made me feel like it was my fault and I did it all wrong. After I saw the unit, I went in to speak to him because it was too small. He initially told me that he didn’t have a larger one when he had just told me that there was one bigger when he couldn’t find my original booking. The reality was he was having trouble finding it but could only admit that much later. I apologize for us getting off on the wrong foot, which was glad to accept, but he did not reciprocate in any way, so I gave up pursuing that path. A few hours later, as I was unloading, his employee ignored me as I tried to ask him 3x why he was walking around my trailer. When he finally responded, he was totally disrespectful. He rudely told me he worked there, as if that gave the right to do whatever he wanted to and dismissed people who speak to him. This angered me so I called him on that and he just upped his rude attitude. I told him he must hate his job and he physically threatened me. I then told him I’d call the police but he didn’t seem to care. The manager came by right then and I told him what happened and all he did was tell his employee not to talk to me. There was no apologies offered and his employee was reprimanded in any way. The manager did give me an extra day on my trailer rental for free. I needed that because all their storage units were much smaller than I expected and the only other unit available was slightly bigger than the one I’d originally rented. I thought of finding another place to storage but I had to return the trailer there so I really had no choice. I wasn’t told it was on the upper level so I had to spend a lot of time negotiating what I could actually put in the space. The whole experience didn’t make me feel valued as a person but as just another nameless faceless customer who clearly doesn’t have feelings and shouldn’t speak out their thoughts when they’re being mistreated. It is also clearly a place that has a culture that promotes not admitting to doing anything wrong and never apologizing, and that offering additional days free makes up for it.
Randall B. | First ImpressionsI always choose this location for any rentals or box purchases even if it isn't the closest one to me. Everyone here is personable and efficient. I do wish some of the rental trucks were more updated. I am 4'11 and older vehicles don't usually move forward enough for me to comfortably drive. Thank you!
Anysa G.Timothy is the best
RYAN R.Always professional, friendly and personable. And able to take care of the customer. Thank you!! You guys are the best!!
Andrew G.Always trucks available, but truck I got was not in good condition. Also picked up the truck and it was nearly empty gas.
ALON B.Vince provided great service from beginning to the end
Tiger D.Good Service
OSCAR P.Always a quality experience
BLAINE U.The counter personnel was not welcoming or friendly at all. And provided us a vehicle that was severely damaged. It was not driveabe as it was extremely bumpy. I think there was an issue with the shocks or something that resulted from a collision that was not even repaired prior to our rental. When we questioned it, and asked about one of the many other vehicles that were there, they said those were awaiting other renters/reservations. But providing us with unsafe vehicle is not acceptable.
Ken W.All was good
MATIN M.Thank you manager was very friendly manager was very helpful. Staff was very very nice. Thank you you all.
Ralph L. | Overall ExperienceMaria and Timothy at the Chatsworth location were great. Very customer friendly and energetic about their jobs. The facility is well kept and clean. The new fleet of trucks were also a nice addition.
BARTEL D.Fast, professional, helpful and personable! They were great!
Carol G.The person drop off location also was very friendly good service with no wast time check out good person he was good to me i am very satisfied recommend to every one
Ezat D.Timothy was a great service provider!
adam S.Staff is top notch. Got me checked in at pickup and checked out at return very efficiently.
GARY T.Tim and Charina were super accommodating. The process was seamless! Would recommend Ubox to friends and family!
Julia T.Staff was exceptional.
ALEXANDRU B.The service was nice, swift, and straightforward. The only thing was that the gas cap was missing from the vehicle.
Rachel L.The staff was incredibly friendly and helpful.
James F.As I was waiting to check in I overheard the UHaul representative tell another customer that if she returns her rental with this much more gas, she would receive a $23 credit. In the process of renting a cargo van, I was not made that offer. I asked why and was told that the previous customer was leaving the yard with a very low amount of fuel, whereas my van was nearly half-full when I was to leave the yard. That does not make sense to me, as both the previous customer and myself are required to return our vehicles with the same amount of fuel as when we left the yard. I rent from UHaul several times a year and ALWAYS return the vehicle with MORE fuel than when I left the yard. Seems to me this $23 credit should be available to all customers if it is offered to any customer. Best of all would be for every vehicle to leave the yard full and returned to the yard full.
Stephen F.Excellent service!!!
VIVIAN A.Thank you
JANET L. | First ImpressionsThe phone operator and Vincent at the branch were excellent on all counts. Love the service and the simplicity of the process!!!
German T. | First ImpressionsThe reps were amazing, Timothy did a great job explaining everything and helping me out.
Tierra E. | First ImpressionsThe team at this location is EXCEPTIONAL! They were friendly, knowledgeable and understanding!
Kelly L. | Online Move InTimothy has excellent customer skills.
Phylis S. | Overall ExperienceTop floor storage hard to get to , needing to use a ladder to bring up items to be stored. Entrance size to storage unit not listed, it was doorway sized, not the full width of the unit. Unit, even though it was taller than bottom unit, not meant for heavy boxes since the boxes would have to be carried up a ladder.... Big safety issue!
Cynthia C. | Overall ExperienceMr. Grady is a true Professional. He graciously met all our needs. All U-Haul employees should model his customer service. Thanks again. Keep up the excellent work.
Shayne S. | First ImpressionsExcellent customer service.
Phylis S. | First ImpressionsI had to cancel my request as the doors were broken and I couldn’t access the storage unit. I needed to off load stuff that day and couldn’t wait 24 hours for haul to fix the doors. The customer service rep apologized for the inconvenience. He was very polite.
Jennifer M. | Overall ExperienceI am extremely happy to see a company proud of their real-estate. I am happy to see that teaching employers to respect their place of where their income cones from make for a better establishment.
Heidi W. | Overall ExperienceUhaul has excellent service and the best customer service. Thank you and happy holidays. Patricia Colbert
Patricia C. | Overall ExperienceBEYOND EXCELLENT!!!!❤️❤️❤️
Patricia C. | First ImpressionsSuper nice employees
Michael M. | Overall ExperienceOne problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.
Stephen K. | Online Move InHighest recommend possible. Fantastic customer service, from manager Corey and all staff we encountered. Accommodating and helpful. Secure building, which is great, as our storage units at Public Storage were broken into 3 times this year. Especially convenient setup when you need to rent a truck or trailer and your storage unit is right there at the same facility - and first months rent was free because we did rent a trailer - that’s how we found out about their storage facility - a $150 savings! Clean facility, well lit. On a scale of 5 stars, we actually give it 10 stars. Well done u-haul!! Personal request - Please build bigger units, we’d love to move all of our storage needs to you. Thank you for providing exceptional service 🙏
Gregory P. | Overall ExperienceThe employee that help me was very nice n he explained everything to me very helpful
Norma A. | First ImpressionsI've used you guys for 2 moves this year and had great experiences with all aspects
sally m. | Overall ExperienceCorey is really nice I appreciate your help! Thank you.
MEGAN M. | Overall ExperienceStaff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.
Tamell W. | Overall ExperienceThe store personnel are always professional and helpful. They’re also personable and pleasant to deal with. What a great staff you have. 👍
Debra S. | Overall ExperienceThe entire store location, access, individual service, and extra movers were great
Heidi L. | First ImpressionsExcellent services
DMITRII M. | First ImpressionsMuy buen precio
mariela T. | Online Move InI rented a storage unit was given an access code n unit number but was denied access
Rickey S. | Online Move InOverall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...
Beverly R. | Overall ExperienceAntonio is great, professional and super helpful. He made all transactions smooth and easy.
Wayne T. | First ImpressionsI want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!
Kevin T. | Overall Experiencethey were professional and very helful. They made the process.
Daniel S. | First Impressions.
Richard M. | Overall ExperienceThe service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!
cheryl s. | First ImpressionsWe have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!
mark w. | Overall ExperienceVery nice employees
Lydia P. | First ImpressionsStephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!
cheryl s. | Overall Experience