Customer Reviews for U-Haul Moving & Storage of Chatsworth

Rating:

5.0

Have a lift gate for your trucks or widen your ramps for easier haul in

Rating:

2.0

Employee made things difficult at first with payment and generally not accommodating. I had called the day before to ask if they would help me load the car into the dolly and they said yes. When I got there it was a different story with an attitude especially when I told them it had engine problems. I have no experience loading a vehicle to a tow dolly and I felt abandoned at first. I had to go back to him and then he showed me how to load the vehicle and strap down on one side. When did the other side apparently I did something wrong because it became loose during the journey and I had to keep ratcheting up the belt until I just gave up. It is a good thing there was also a chain tied to the axle. I think you guys should be more involved in the setting up of the tow dolly before something serious happens and it is splattered all over the news

Rating:

5.0

The truck is very old. The mileage counter is not visible all the time, it goes in & out. Same with the the amount of mileage available for the gas. Next, time I would insist on a newer vehilce. The staff was very friendly and helpful, but they just have old equipment. I give them an excellent

Rating:

1.0

Be honest.

Rating:

4.0

not enough staff, took 50 (fifty!) minutes to wait in line and receive the truck even though I reserved it days ago. if you're not going to property staff the location, there needs to be a kiosk with a way to finalize contract and receive keys without a person. app was basically useles as it implies some type of "self service" which does not exist, and online reservation allocated a truck size to me that was not there. also, online defaulted picking up my reservation to 9pm (when you're not even open) when I was wanting 9am. and you close at 5pm, I ended up waiting in lot behind other waiting customers sitting in trucks to turn in vehicle but no one was there, waited for 30 minutes not realizing that your employees had left for the day while we were still waiting there. whole experience sucks, frustrating and wasted 1.5 hours of my day before and after waiting for employees that were not staffed to satisfy customer need. really terrible. the actual team members who helped me were very nice and competent. there just needs to be 5x more of them and actually open the hours when customers need you.

Rating:

4.0

Explain the one way charges to the customer when they make the reservation in person. Was very shocked to find out the I was automatically charged an additional $450 when I returned the trailer.

Rating:

3.0

It seemed the trailer came with a crack in the plastic housing for the light but other than that clean well working great condition

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Nothing ,it went well

Rating:

5.0

EXCELLENT Customer Service, very helpful. Great stories from all staff. Highly recommend. Been a customer here for close to 30 years. Recently used a different location due to circumstances, returned back here and immediately saw the higher level and service that we didn’t even realize we missed so greatly,

Rating:

5.0

This is the second time in 3 months that I’ve rented a one way 26 ft truck from this location. Both times the personnel were friendly and helpful. The trucks were spotless and performed well on the 400 mile trip. No problems at all.

Rating:

5.0

I love the energy of the people that work there. They were able to assist me quickly and efficiently. Thank you.

Rating:

4.0

we ran over mileage by about 15 miles - a little cushion for stops on a trip that length would be appreciated

Rating:

5.0

Love this location!!! Excellent staff!

Rating:

5.0

Get Northridge location to be as good as Chatsworth

Rating:

5.0

Always a pleasure renting from UHaul. Online reservations is great. When I got to trailer yard I was in and gone with the trailer in less than 10 mins. Return was great too. Everyone is a delight to work with.

Rating:

4.0

U-Haul staff were friendly

Rating:

5.0

Everything is great at this location. Hairo is very professional and courteous. Highly recommended.

Rating:

5.0

excellent service

Rating:

1.0

Truck was advertised for $19.99. I used the Van locally to treat down a small wood gate fence in my backyard. Drove Van total of 37 miles. I even put gas back in the Van to make it as Full as it was and I charged over $100.00. Thinking it would be tops max payment with putting gas back in and taxes should have been no more than $45.00. This is absolutely Robbery

Rating:

3.0

The truck had these white flacks from a construction site they gave me a headache. The person who checked the truck in was rude.

Rating:

5.0

Excellent service. Always kind staff.

Rating:

5.0

Lower the mileage rate

Rating:

5.0

Great service, got trailer. It was clean and well maintained, with new tires 💪👍

Rating:

3.0

I booked a month in advance, am a senior citizen and they did not have a dolly for me. Please confirm I was not charged for one.

Rating:

5.0

good people !!!

Rating:

3.0

The U-Haul truck that I rented smelled like an Indian restaurant threw up in it

Rating:

5.0

everything was great. Assistant at the counter was very courteous and helpful

Rating:

5.0

The manger/lead was so amazing! He was personable and was so helpful. He made sure the equipment was in great shape for me to use.

Rating:

5.0

Excelente Servicio y la ayuda muy bien también

Rating:

5.0

The staff was very attentive and make the process very easy.

Rating:

4.0

Hard to return trailer. Minimal room to access your lot and park the trailer.

Rating:

5.0

The staff is friendly and accommodating. Highly recommended!

Rating:

5.0

Great service

Rating:

5.0

No improvements needed that I can see. Staff was courteous and knowledgeable. Easy check in and an easier check out.

Rating:

1.0

My truck couldn’t lock it had nothing for the hook to hold on to I had to tie knots anyway I could

Rating:

5.0

The manager is amazing. Friendly and helpful. Great smile and attitude!

Rating:

5.0

I had to use the truck almost the whole weekend and the process of pickup/ drop-off was the easiest I've ever experienced with a rental. The staff was friendly & super helpful. Would absolutely recommend this location!

Rating:

5.0

Customer service was great. The process was easy & quick!

Rating:

5.0

I can’t think of anything that needs improvement. The whole process was easy and user friendly. Very good customer service as well.

Rating:

5.0

This is the nicest, cleanest I-Haul I've ever been. Thecstsff is friendly and helpful. We will be back on 2/12

Rating:

3.0

The attendant was friendly and helped connect my trailer. But when dropping off the attendant just said for me to leave it there n didn't check me out like at other uhaul facilities.

Rating:

5.0

NA

Rating:

5.0

The manager was great

Rating:

4.0

This store manager is the reason I travel several cities over to rent. He's a pretty special guy that gets customer service.

Rating:

4.0

I highly recommend Canmove. They move me from 4 bed to 1 bedroom home. Very reasonable. Father&Son worked fast and helped arrange furniture. Personable and efficient. I can’t say more about them! You should definitely use them.

Rating:

4.0

Check the mileage of the rental car and the amount of gas left in the car against the paper trail.

Rating:

5.0

thank you

Rating:

1.0

Make sure your tea. Members explain the rental contract and don't just think everyone knows what's going to happen and get charged 2 or 3 days after rental is returned to charge people

Rating:

5.0

They are honest, friendly, fast, and the area is realy clean.... I like it.

Rating:

5.0

Good people. Responsive staff.

Rating:

5.0

Everyone at the facility was very friendly.

Rating:

2.0

I moved out, because every time I went to use my unit, I was hassled and harassed by day laborers. Often times they even block the entrance to the parking lot. Terrible experience. The staff is helpful, and other than being understaffed often, they were fine

Rating:

5.0

I wish there was longer hours to access my unit.

Rating:

5.0

Super easy and fast

Rating:

5.0

Extremely helpful kind and understanding. Efficient when it came to my schedule.

Rating:

5.0

The gentleman was so extremely nice and helpful it made me feel bad that I couldn't use the facility he works at. He found us a storage for our large items. my 1st day in la and he was my favorite person I've meet here!

Rating:

5.0

Maria is a very nice lady and very helpful . Thank you

Rating:

5.0

U-Haul staff really stood out and went above and beyond.

Rating:

4.0

The light in the storage unit area is on a motion detector so it goes off shortly after you are outside of its line of sight. Initially, my experience was terrible due to some extremely bad treatment I received from an employee and the manager being only somewhat helpful. I was weary every time I had to return there. Thankfully, there must've been a change in management and employees because from my third revisit onward, everyone was exceedingly friendly, helpful and polite.

Rating:

5.0

Your branch is the only one I highly recommend. Your staff is always helpful and professional. 10/10

Rating:

5.0

Good customer service as well as efficiency

Rating:

1.0

The new manager at the Chatsworth location is horrible. The rest of the staff is nice. I will never use that facility again due to Timothy Grady. Also, the lights shut off within a minute, so I hit my head because it went dark when I was retrieving things from my storage unit. Completely unsafe

Rating:

1.0

The manager was polite but condescending. He initially couldn’t find my reservation and then didn’t acknowledge he found it and made me feel like it was my fault and I did it all wrong. After I saw the unit, I went in to speak to him because it was too small. He initially told me that he didn’t have a larger one when he had just told me that there was one bigger when he couldn’t find my original booking. The reality was he was having trouble finding it but could only admit that much later. I apologize for us getting off on the wrong foot, which was glad to accept, but he did not reciprocate in any way, so I gave up pursuing that path. A few hours later, as I was unloading, his employee ignored me as I tried to ask him 3x why he was walking around my trailer. When he finally responded, he was totally disrespectful. He rudely told me he worked there, as if that gave the right to do whatever he wanted to and dismissed people who speak to him. This angered me so I called him on that and he just upped his rude attitude. I told him he must hate his job and he physically threatened me. I then told him I’d call the police but he didn’t seem to care. The manager came by right then and I told him what happened and all he did was tell his employee not to talk to me. There was no apologies offered and his employee was reprimanded in any way. The manager did give me an extra day on my trailer rental for free. I needed that because all their storage units were much smaller than I expected and the only other unit available was slightly bigger than the one I’d originally rented. I thought of finding another place to storage but I had to return the trailer there so I really had no choice. I wasn’t told it was on the upper level so I had to spend a lot of time negotiating what I could actually put in the space. The whole experience didn’t make me feel valued as a person but as just another nameless faceless customer who clearly doesn’t have feelings and shouldn’t speak out their thoughts when they’re being mistreated. It is also clearly a place that has a culture that promotes not admitting to doing anything wrong and never apologizing, and that offering additional days free makes up for it.

Rating:

5.0

Thank you manager was very friendly manager was very helpful. Staff was very very nice. Thank you you all.

Rating:

5.0

Thank you

Rating:

5.0

The phone operator and Vincent at the branch were excellent on all counts. Love the service and the simplicity of the process!!!

Rating:

5.0

The reps were amazing, Timothy did a great job explaining everything and helping me out.

Rating:

5.0

The team at this location is EXCEPTIONAL! They were friendly, knowledgeable and understanding!

Rating:

5.0

Timothy has excellent customer skills.

Rating:

2.0

Top floor storage hard to get to , needing to use a ladder to bring up items to be stored. Entrance size to storage unit not listed, it was doorway sized, not the full width of the unit. Unit, even though it was taller than bottom unit, not meant for heavy boxes since the boxes would have to be carried up a ladder.... Big safety issue!

Rating:

5.0

Mr. Grady is a true Professional. He graciously met all our needs. All U-Haul employees should model his customer service. Thanks again. Keep up the excellent work.

Rating:

5.0

Excellent customer service.

Rating:

3.0

I had to cancel my request as the doors were broken and I couldn’t access the storage unit. I needed to off load stuff that day and couldn’t wait 24 hours for haul to fix the doors. The customer service rep apologized for the inconvenience. He was very polite.

Rating:

5.0

I am extremely happy to see a company proud of their real-estate. I am happy to see that teaching employers to respect their place of where their income cones from make for a better establishment.

Rating:

5.0

Uhaul has excellent service and the best customer service. Thank you and happy holidays. Patricia Colbert

Rating:

5.0

BEYOND EXCELLENT!!!!❤️❤️❤️

Rating:

5.0

Super nice employees

Rating:

5.0

One problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.

Rating:

5.0

Highest recommend possible. Fantastic customer service, from manager Corey and all staff we encountered. Accommodating and helpful. Secure building, which is great, as our storage units at Public Storage were broken into 3 times this year. Especially convenient setup when you need to rent a truck or trailer and your storage unit is right there at the same facility - and first months rent was free because we did rent a trailer - that’s how we found out about their storage facility - a $150 savings! Clean facility, well lit. On a scale of 5 stars, we actually give it 10 stars. Well done u-haul!! Personal request - Please build bigger units, we’d love to move all of our storage needs to you. Thank you for providing exceptional service 🙏

Rating:

5.0

The employee that help me was very nice n he explained everything to me very helpful

Rating:

5.0

I've used you guys for 2 moves this year and had great experiences with all aspects

Rating:

5.0

Corey is really nice I appreciate your help! Thank you.

Rating:

4.0

Staff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.

Rating:

5.0

The store personnel are always professional and helpful. They’re also personable and pleasant to deal with. What a great staff you have. 👍

Rating:

4.0

The entire store location, access, individual service, and extra movers were great

Rating:

5.0

Excellent services

Rating:

5.0

Muy buen precio

Rating:

1.0

I rented a storage unit was given an access code n unit number but was denied access

Rating:

5.0

Overall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...

Rating:

5.0

Antonio is great, professional and super helpful. He made all transactions smooth and easy.

Rating:

5.0

I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Rating:

5.0

they were professional and very helful. They made the process.

Rating:

5.0

.

Rating:

5.0

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

Rating:

5.0

We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

Rating:

5.0

Very nice employees