Customer Reviews for U-Haul Moving & Storage of Chester

2,132 reviews

1600 Highland Ave   Chester, PA 19013
(I-95 & Hwy 322)

(610) 494-8226

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(610) 494-8226

1600 Highland Ave
Chester, PA 19013
(I-95 & Hwy 322)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA T. 
Rating:
5.0

Customer did not leave a comment.

Pedro M. 
Rating:
4.0

Customer did not leave a comment.

ORLENE B. 
Rating:
5.0

Customer did not leave a comment.

CELESTE O.  |  First Impressions 
Rating:
1.0

Someone these to teach 2 Women in the store what a hand truck is.a hand truck is a hand truck a dolly is a dolly.

Phillip J. 
Rating:
5.0

Customer did not leave a comment.

LUCETIA S. 
Rating:
5.0

Customer service was excellent. She went above her duties by helping us along the way. I'm very thankful for that.

Latifa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon K. 
Rating:
1.0

Customer did not leave a comment.

Nyzhe P. 
Rating:
5.0

Customer did not leave a comment.

Gearline R. 
Rating:
5.0

The best customer service ever, always available, they have so many trucks and vans, I didn't have reservation and able to pick up within 15 minutes compared to other location you have less options and sometimes you have to wait, highly recommended

LONG N. 
Rating:
1.0

Stop over charging for miles not accountable for things happen and every has that type of funds to rent a U-Haul and worry about miles after they already paid all that money for it . Thank you and have a nice day?

Koulia L. 
Rating:
5.0

The attendant was courteous and efficient. Made the process very easy.

kelly H. 
Rating:
5.0

I honestly had no issues what so ever. I rented two trucks in the last month and it was last minute. They had trucks available and ready to go. Staff was helpful and happy. Good energy here!

Jennifer B. 
Rating:
2.0

I have used U-haul many times over the years and the staff are usually very helpful. That was not my experience at this location. I purchased a few items to help with my move and picked the truck up on my own. No one asked if I needed help with getting the items to the truck and I had to walk a distance to get to the truck. I made several trips from the building to the truck with no assistance from the 4-6 people inside. I would not recommend this location

Valencia M. 
Rating:
5.0

I was completely satisfied with the process.

ROBYN W. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Just keep up the good work

Meredith G. 
Rating:
5.0

Ms. Tina runs a tight ship over there! She is the best manager I have ever come in contact with! She’s so nice and always willing to help when she can! She makes sure you are safe and satisfied with anything you get from her store! If she doesn’t have what you’re looking for she’ll go out of her way to find it at another location! As long as I’m in pa I will always go to her store first! If I decide to move I’m taking her with me lol she deserves a huge raise and any rewards the company may offer! Thank you ms Tina for being the amazing woman you are! You know I’m crying as I type this up!!! Now she’ll really know who this is lol Thank you thank you thank you for all you do!

BRITTANY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denina B. 
Rating:
5.0

Customer did not leave a comment.

Jaffar G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan T. 
Rating:
4.0

Trailer was clean all looks good I left with trailer 20 minutes later back tire blew out on the highway to to pick up a bed trailer was empty bf still had to pick up bed and my son at 4 pm nothing went as planned because of this running all most four hours behind had to go to Home Depot never made it what I needed trailer also would've had prodjects done today raining 🌧️ didn't get my son till 6 pm on his on for two hours accident on highway another hour gasoline on road had to divert while driving with a trailer didn't get home till about 5 pm I should have been home at noon or before 1pm ;trailer looked to be side swiped on that side and repaired and I still have to pay for trailer and people

LORENZO T. 
Rating:
4.0

Great place and the worker were fantastic

herbert W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Awesome customer service 👏🏾 👌🏾 👍🏾 😀

Ronald P. 
Rating:
4.0

Customer did not leave a comment.

Pamela K. 
Rating:
1.0

TINA MURRAY IS AN EVIL OLD MISERABLE B**** WHOM NEED MENTAL HELP

Keviesha h.  |  Overall Experience 
Rating:
5.0

Staffs were very helpful.

Arrold C. 
Rating:
5.0

Customer did not leave a comment.

germaine m.  |  First Impressions 
Rating:
5.0

Staff was excellent ajd donorganized

Irene C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Maintain

PHILLIP C. 
Rating:
3.0

Customer did not leave a comment.

marlin E. 
Rating:
5.0

The service is superb the manager is highly professional kind and helpful!

MAFALDA T.  |  Overall Experience 
Rating:
5.0

The Customer Service Rep that handled me was amazing. She went above and beyond my expectations. Very friendly and professional.

Andrea P. 
Rating:
5.0

Great Customer Service. Smooth and easy process.

LATOYA B. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Friendly staff, very helpful.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Jose P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMESSTEVEN A. 
Rating:
4.0

Customer did not leave a comment.

Robin G. 
Rating:
4.0

Friendly service.

Susan G. 
Rating:
5.0

Very helpful and friendly staff

Jose E. 
Rating:
5.0

Great customer service! Professional but very friendly

Hector R. 
Rating:
5.0

Mrs. Tina and her crew are just amazing very polite and welcoming. The go the extra mile to insure that your experience is the Best on. Thanks uhaul for making my first purchase the best one.

Seretha G.  |  First Impressions 
Rating:
5.0

Location was convenient can't think of anything else

Deborah B. 
Rating:
5.0

Love the staff - always helpful and friendly. Condition of vehicle was excellent

CARLA S. 
Rating:
5.0

Convenient location, truck in excellent condition, staff friendly and helpful !

William R. 
Rating:
5.0

Customer did not leave a comment.

Gunter H. 
Rating:
5.0

Danielle was my customer service rep. She was knowledgeable, courteous, professional, & expeditious. The vehicle was clean & ran great. Very satisfied customer!!

Diana S. 
Rating:
5.0

The staff were always respectful and professional.

ROBYN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

June S. 
Rating:
4.0

NSTR

PIERRE G. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa D. 
Rating:
5.0

Just had to climb into vehicle from passenger side. The staff was great

Cyreeta S. 
Rating:
5.0

Friendly people

lamar B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheena E. 
Rating:
5.0

Customer did not leave a comment.

Robin G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Keneasha P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

i think i clean it better i picked up

James B. 
Rating:
1.0

Make sure your trucks are in proper condition

sharon S. 
Rating:
5.0

Customer did not leave a comment.

Madeline M. 
Rating:
4.0

My previous comment stands as the Gospel.....

Peter P. 
Rating:
5.0

Customer did not leave a comment.

JULIO G. 
Rating:
3.0

Very convenient, right off highway

Cynthia W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cali V. 
Rating:
5.0

Quick friendly service by knowledgeable staff made the process quick and stress free. Thanks U-Haul staff....

Peter P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONIA T.  |  First Impressions 
Rating:
5.0

Very good peoples are in there all time

charles R. 
Rating:
5.0

I have to say the staff is great & do there best to help you with any accommodations. That something that you don’t see much these days.

Darnell W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
5.0

Service was very good. Will be back to rent from you again.

Melvin N. 
Rating:
5.0

They were awesome all across the board!

ERIC S. 
Rating:
3.0

Customer did not leave a comment.

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

I'm not happy about the rates increasing like they do. Storage is becoming like having a mortgage. Please reduce the rates.

CALVIN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

tiffany S. 
Rating:
3.0

I never received my final bill via email.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

DONNA T. 
Rating:
5.0

My experience when renting the vehicle owas flawless. First starting from the front desk to the return.

DIERDRE T. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

The vehicle was very dated cparwd to others and there were no seat belts.

Kyanna C. 
Rating:
5.0

Inspect gas for proper readings!! Other than that everything was great

Reay B. 
Rating:
3.0

Customer did not leave a comment.

Aimee I. 
Rating:
4.0

Customer did not leave a comment.

NATHAN D. 
Rating:
5.0

Customer did not leave a comment.

Ileana R. 
Rating:
5.0

The woman at counter was pleasure to deal with. Van was ready. She .afw the process simple & fast. And return was just as easy.

William. D. 
Rating:
5.0

They gentlemen in the office was very friendly, helpful, positive energy. My daughter noticed the general manager is someone we know. And if course we would want to support Tina and congratulate her. We had a little problem with the card getting in and out of gate. But I called and got help with no problem. Truck and storage area was clean. Prices were reasonable.

Lorraine M. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
3.0

Customer did not leave a comment.

KRISTINA F. 
Rating:
1.0

Customer did not leave a comment.

Natasha J. 
Rating:
4.0

Customer did not leave a comment.

sakina s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
4.0

Not a thing,keep doing what you do. Thanks for the great service.

linda T. 
Rating:
5.0

The desk clerk was very helpful and pleasant. She made the process easy on a day that my nerves were shot with the move. I appreciate that.

Michele B. 
Rating:
5.0

Customer did not leave a comment.

Che C. 
Rating:
5.0

Awesome folks. Very energetic and helpful. Nice equipment and well maintained. 200% satisfied.

Richard C. 
Rating:
3.0

I selected "no applicable" because the answer is neither Yes nor No. The pickup experience was disorganized, and I was given conflicting information about the insurance cost. Not a great experience

Steven R. 
Rating:
5.0

Customer did not leave a comment.

cynthia m.  |  Overall Experience 
Rating:
2.0

No interaction with the employees at all . I was handed keys and told there's the truck !!!! No identification was needed , no questions asked . Just what's your name and here is your keys !!!!!

Teresa T. 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCIE B. 
Rating:
3.0

Gate broken. Employee that was sitting in their car. Told me i couldn't leave the car trailer where i was dropping it. Which was out of the way. She told me to drop it where it would stick out into the road. And where i could possibly hit fence. She didn't even guide me. Just got back in her. With a why you bothering me at work attitude

Shaun T. 
Rating:
5.0

Customer did not leave a comment.

Winnie W. 
Rating:
5.0

The guys were awesome!

Kate S. 
Rating:
5.0

Chad, the representative, was professional and courteous. I will absolutely return to this location in a few months when I move houses.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Jamal J. 
Rating:
5.0

The staff was wonderful and the truck drove like a dream. Thanks for a wonderful experience!

James D. 
Rating:
5.0

When picking up the trailer, the representative was very courteous and knew her job well.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Daymon J. 
Rating:
5.0

Customer did not leave a comment.

harrison P. 
Rating:
3.0

Customer did not leave a comment.

Marisa C.  |  Overall Experience 
Rating:
5.0

Truck was great but gas gauge below E when picked up

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Sharnei T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Khrystine H.  |  Overall Experience 
Rating:
4.0

Love the manager and praying that y’all stop playing in her face about her equipment and trucks! She’s working hard..don’t make it harder on her!

Wadia a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamyra P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

latisha m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WESLEY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMASINA A.  |  Overall Experience 
Rating:
5.0

My experience with U-hual was excellent and the staff were friendly,courtesy and very professional especially Charnell and Tina. I look forward to doing business again with U-hual and recommending family and friends,,,,

BARRY J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADISA K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAGIRIVES J.  |  First Impressions 
Rating:
5.0

No better place than them

jamar p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacey d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADISA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve R.  |  First Impressions 
Rating:
5.0

The representatives are courteous and informative always a pleasure in Chester PA

Stephanie M.  |  Overall Experience 
Rating:
5.0

Thanks for your service over the years! It was a pleasure working with your staff.

DELTA SIGMA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane N.  |  Overall Experience 
Rating:
2.0

My rent was due on the 6th of the month. I moved out in the 11th but still had to pay for the entire month. I had storage in two other facilities at the same time (not U-Haul) and both facilities pro rated my monthly rent since I did not stay the entire month. I will NEVER use UHaul storage again. UHaul should ABSOLUTELY pro rate your rent when you leave.

John E.  |  Overall Experience 
Rating:
5.0

The best storage around. Friendly staff,,,,

ROSALINE B.  |  First Impressions 
Rating:
5.0

Keep up the great work

CLAREN T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHERYL G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AKWASI G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOD D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANYA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT c.  |  Overall Experience 
Rating:
5.0

Thank y'all for helping me

Desiree S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARON R.  |  Overall Experience 
Rating:
5.0

Ms Tina Murray and her team is pleasant, accommodating, knowledgeable and helpful. The team is aware of the activity and upkeep of the site. Great Job 👍👍👍 Tod Duncan

TOD D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

winston S.  |  First Impressions 
Rating:
5.0

Acquiring and moving out of the storage facility was easy, convenient and fast. All of the staff was very friendly, helpful and efficient; I will miss them.

LISA T.  |  Overall Experience 
Rating:
5.0

The staff is very helpful.

jeaneen d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTasha D.  |  Overall Experience 
Rating:
5.0

Manager and support staff were informative, courteous and helpful!

Krista W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAMONT B.  |  Overall Experience 
Rating:
3.0

I did not agree with some of the rate changes over the years I've been with the facility. Only after the pandemic is the only rate change that made sense to me. Had some minor issues but foremost part they were resolved with no problem. However the small issues I had to deal with were pretty problematic for me.

VINCENT A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erina R.  |  First Impressions 
Rating:
5.0

The only problem was that I reserved a 10x15 unit on-line and when I arrived I was told that it was NOT available but would have to take two 5x15 units which, although the same square footage, would have cost me about $50 more. Not good. But after loading up the truck and returning to the storage facility they told me they DID have a 10x15 unit for me so all good.

John E.  |  First Impressions 
Rating:
5.0

The manager is always nice patient and very helping love her

KIMEKA J.  |  Overall Experience 
Rating:
3.0

It's very expensive and my son saw a mouse.

STACI M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATASHA M.  |  Overall Experience 
Rating:
5.0

Tina runs a tight ship down there on Highland Ave, I will always use this facility for all my rental and storage needs.

william b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

moniqua h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daaiyah R.  |  Overall Experience 
Rating:
5.0

The staff was pleasant I think the manager name is Tina? not for sure tho, but she was very pleasant and helpful.. I hope I got the right name, cause I want to give credit were credit is due🤗

darvina s.  |  Overall Experience 
Rating:
5.0

Tina was great

James K.  |  First Impressions 
Rating:
5.0

All of your staff is absolutely friendly, helpful, kind and the place inside and outside is very clean, well lit up, I felt very safe and secure. Awesome 👍😀💛 And the truck was also very clean

Lucy C.  |  First Impressions 
Rating:
5.0

I have to say this is by far the best u-Haul I have been to ! I would also like to give a huge thank you to miss TINA THE GM at the Chester u-haul and storage your very kind , helpful and willing to go above and beyond for your customers so thank you for all that you do !!!

brittany m.  |  First Impressions 
Rating:
5.0

Great team!!

PATRICIA M.  |  Overall Experience 
Rating:
5.0

During this time of craziness, the staff is wonderful!!

PATRICIA M.  |  First Impressions 
Rating:
5.0

Very respectful & Clean

MARKETA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRAH K.  |  Overall Experience 
Rating:
5.0

Professional Staff and Manager. Knowledgeable and exceptional customer service!

Danielle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  Overall Experience 
Rating:
5.0

I would recommend the U-HAUL to my family and friends I've always used U-Haul for all my storage needs with no problem thank you for your service and to the staff thank you for everything until next time all be safe have a blessed day

gale f.  |  Overall Experience 
Rating:
3.0

Some of the staff seemed very lazy while others were working hard. Had to buy 2 locks because the key broke off into the 1st lock.

Mike M.  |  Overall Experience 
Rating:
5.0

Great and helpful im greatly thankful

LISA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEON P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRI I.  |  Overall Experience 
Rating:
5.0

This was the easiest thing I have done in quite some time. The woman that waited on me was very nice and friendly and there was a man who asked me if I needed any help with putting things in my storage. Great customer service.

DOROTHY M.  |  First Impressions 
Rating:
5.0

Best storage in PA!

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre W.  |  First Impressions 
Rating:
5.0

Sorry for the inconvenience, keep up the great services!

LORETTA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLANCHE I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeisha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD D.  |  Overall Experience 
Rating:
5.0

The manager at the Chester facility Ms. Tina is very professional proficient in her job always a pleasure to deal with her.

MAFALDA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARYELLEN R.  |  Overall Experience 
Rating:
4.0

Nice

CHARITY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMASINA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

palmer w.  |  First Impressions 
Rating:
5.0

Tina is so compassionate and understanding. She is truly a blessing

DONNA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA P.  |  First Impressions 
Rating:
4.0

Thanks for the great customer service guys!!!

Kashief M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAPRICE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
<