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andreas mCustomer Reviews for U-Haul Moving & Storage of Chicago State
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The were very customer friendly. Assisted with a error and resolved it firme.
Brenda WProfessional, clean and courteous! I would definitely use again!
Cheryle DTake out that stupid returned after hours fee. Greedy company -_-
Brittany HGreat service very pleasant experience
ROMECA BToo many Issues!! Issue with the one month free!! Which caused an issue with storing my belongings! I then had to call Custome Service that day!! And again the next day!! Even after that the guy still denied the 1 month free!! I again had to call Customer Service!!! Which incurred additional fees for the truck rental! Which I now have to dispute!!! Just horrible customer service experience all around with this place!!!
PATRICE S | First ImpressionsCustomer service very trained
valerie hAgents at location was very rude
Tamika BThe manager is awesome
William DGood customer services
MILTON HPerfect, awesome service even on a Sunday.
Ephriam FYou have done it all 💯
Joycelyn JGreat customer service made everything easy and extremely helpful
LaShelle H | Overall ExperienceGreat location to rent truck or van from. GREAT employees, even new employees are trained correctly. A model for other Uhaul locations.
clarence mCustomer service team was great -- excellent service and communication. Only downside was the truck I requested was not available -- but that wasn't the team's fault. Great job!
Michele AThe location itself was amazing it was the customer service agent that book the reservation that didn't understand what I was asking for.
Steven I | Online Move InMake it very to customers that al renting a truck for the day is NOT THE SAME AS a 24-hr rental.
VALISHIA JVery nice staff! Made accommodations for me to get my truck even though I was a bit off schedule. Well mannered and very easy to talk to group of ladies i encountered. I enjoyed my experience there.
Angela J | First ImpressionsCustomers reservation times 💯
Mona SThe females at the facility was very rude; did not answer the phone; had to call 1 800 number several times; to get help
Tammie C | Overall ExperienceThe staff on site were professional and courteous. I received excellent service D
Karen B | Overall ExperienceAbsolutely terrible customer service. I made reservations online prior to coming in to pick up the Uhaul, I was never told I needed a major credit card in order to follow through with my rental. Due to mishandling of information on their behalf, their customer service was terrible, attitudes were very rude. H b
Maggie MBetter miles per hr tax
Jerod HI’ve rented 8’ pickup trucks from this location twice in the past few weeks and both times your staff was wonderful. Great energy there and a good team!
Anne KA+++
clarence mMake sure then double check your trailer is attached to the car before you leave. That would be an important improvement.
Jereme BAlways show units to customers before they rent it.
LINDA M | Overall ExperienceNot a thing
Charmayne HMake sure that the maintenance on the vehicle is up to date before giving out one that breaks down before you even start the process of moving. Also, at least take some money off the order for the inconvenience that came with the breakdown issues. I wasn't given that opportunity unfortunately. That would've be nice.
bianca mCharren was thorough and very helpful. She got me in and out quickly, without making me feel rushed. In the event that I have to move again, I will definitely use this location again.
shavon gThe ladies I interacted with was very nice, helpful, informative and professional.
lynelle kEvery thing was cool!
Darius BCustomer service was excellent
Jesse BThis location always provides exemplary service.
SEAN GGreat service
Maisha WFriendly, informative, and professional staff. Made the process smooth and easy.
JAMES G | First ImpressionsI truly appreciate the service, knowledge, and attentiveness of the service representative. The associate was very friendly and made the process easy and smooth. I am very satisfied with the service.
JAMES GGreat excellent kind and professional service . Thank you for hiring the ladies on duty !
William bThe team was ready professional and everything was nice to truck worked well. I really appreciate just having a really good experience. Thank you very much.
Amon BThe truck had some type of oil on the floor. When I requested it to be cleaned I was told to purchase pads. The customer care person told me it was just water. Either way I don’t want to out my furniture on something wet. I asked for a new truck.
STEVEN NThe team at this location is awesome. Super helpful and friendly. It was an absolute pleasure to work with them.
Sidney R | Overall ExperienceThe service was so nice they were very respectful. I will always go back there thank you so much
DORTHY PDo not change the time of my reservation without letting customers know. I initially chose 10a-2p but it was changed to 10:30am for pickup, without my knowledge.
SHIRLENDA BVery helpful
DEYMORRYS M | Overall ExperienceReally awesome place thanks
Zackie C | Overall ExperienceAlways a worry free experience coming here. HIGHLY recommended.
clarence mI PLAN TO CONTINUE TO USE UHUALL & THIS LOCATION WILL ALWAYS BE MY BEST AND FIRST CHOICE.
Melvin HStaff was very welcoming and pleasant to be helped when I came into the store.
Sherise BHell no
Krystal CVery nice staff. Very easy to work with
Walt WExcellent Customer Service.
Jennifer HGood customer service
Milton HGreat friendly customer service ladies
JACQUELINE CThe driver side mirror do to the mirror not checked it was move on the expressway couldn’t see out of it to change lanes properly
Donald JExcellent service!!!!!!
Jermaine KGood
Rudolph WThey was very friendly and helpful.
Charlene G | First ImpressionsEverything was great
RONALD FI’m at this location once a month to rent a vehicle and each time I have received excellent service.
Ronald DThe customer service for the storage rental and return was excellent.
Sandra M | First ImpressionsNone
Sheldon BStaff was very helpful and always had great energy!
Sumayyah M | Overall Experienceno complaint at all
john lIt would really help those who are late returning the truck to explain in very simple terms ( Big letters and an illustration) how to lock the truck. It would be nice to have a placard in the glove compartment ( It may have been one and I missed it!!) ; showing how to lock the back of the truck and once you lock the truck doors all the lights will go out ( DUH!!! IDN REALIZE THAT!). After moving and returning the truck in the dark ( yes its lights) by myself I was in a slight hurry. But I finished up and was able to leave. That's why it's always important to be on time!!! IK!! IK!!! Oh! And this was my first time of being in charge of the actual moving. Moving takes time whether its a few pieces or an entire place. So now I know!! One more thing; the people at Uhaul Moving & Storage near 95th and King Dr are very pleasant and know the business. You can rent what you need here!!!
Debra WGreat staff! Never a problem renting here, thank you!
Desiree KHorrible customer service
Jonus M | Overall ExperienceThe agent who assisted me was great !! Good attitude and efficient.
Leah CYou sold my storage
Andre L | Overall ExperienceI find the staff to be very helpful in explaining the process.
LINDA OThe woman I gave the keys to is always very nice and professional.
JELANI MThese young men were very helpful. They showed up 30 mins early from the appointment time. I am very pleased with my services from them I do recommend using them to anyone, and myself in the future! Thank you guys again for a great experience!
Jessica JNo Comments at this time.
CHIVA C | First ImpressionsGreat facility and staff!
JAMES C | Overall ExperienceThe staff did not greet us or respond to my greeting.
RANDAL L | Overall ExperienceOnly used it for one day and emergency case but it was clean
Howard W | First ImpressionsFriendly and Helpful and courteous
Cornelius W | First ImpressionsOnline availability did not match on site. However, the team was EXTREMELY helpful and made the situation easily adjustable. I would definitely choose them again.
Sidney R | Online Move InThe manager Ayana and her workers are conniving and schemers. They lied about my grace period for the storage, purposely put in the wrong date in their notes. When I came to clean out the storage I was a day late and had to pay for a full month to get my items. She then states that “well in the notes it says something different”. Then when I came back to take the lock off they changed my code from 06215 to 02215. So I couldn’t get in until I sat there waiting for the manager. I had Ayana to change it to my own code in the system. These are vindictive and untrustworthy “ladies” working at this facility. I will never use U-Haul storage again or suggest you to anyone.
Cornie C | Overall ExperienceBoth young ladies were very professional, they answered the questions I had and made sure that I had everything I needed. There were also very helpful we we’re having having a hard time backing into the warehouse and they assisted us by driving the truck in for us.
LaShelle H | First ImpressionsI appreciate the clean facilities. What I didn't not appreciate was the staff that was there when I signed out of the facilities. This was a stark contrast to how I was treated when I initially signed in. As I completed my move out transaction, the workers were rude and dismissive. ( customer receipt number 757037-108584-238672) While completing my move, my husband and I noticed that we needed something to tie down our load. I asked the workers if they sold bungee cords, he said they didn't have any. I found some and gave it to him to purchase. ( Contract No. 98566535) Then noticed that I didn't need the cords, so I took it back. When I explained that I didn't need it any more, he said they need to tax me on the return. I asked him where was that written and that there was no policy that indicated that. He picked up the return policy card and slammed it on the counter. Then said, "the policy is here!" He picked it up again, turned it around, and slammed it down again, saying, it's on both sides. I said that there was nothing stating that I would be taxed and it will be more than the regular tax. I asked him why would I be taxed again for returning items. He smuggly said, " we can tax however much we want. " And left me standing there to assist another customer. I left feeling disappointed, disrespected, and felt extremely used by your company.
Allania M | Overall ExperienceEverybody that helped me on the 3 days I was there 7/21 - 7/22 were very helpful. Great customer service.
JOSEPH G | First ImpressionsTerrible , everything about them is terrible
Stephen H | Overall ExperienceGreat experience!
Herman S | First Impressionsthe manager at this location is amazing
VENUS B | First ImpressionsVery good service excellent service
James M | Overall ExperienceThe UHaul facility is Always Very Clean, Well Lit, Organized and Very Convenient and They have Everything you need to have you with your Move !!! And the Staff is Sooo Very Kind, Professional and Helpful !! I’ve never rented Storage before. I will Definitely Return to this UHaul!!’ EvonE Thank you
Evone M | Overall ExperienceAll of your crew was friendly, professional and very nice. It was a pleasant experience.
TRACY M | First ImpressionsOnline it says my storage unit will fit 1-2 bdrm and it didn’t. It looked like a closet. Seriously it took us 3yrs to move in and make everything for and they didn’t even have another to offer so terrible I had to pay mover extra c
BRITTANY M | First ImpressionsThe girls at the front are the best tiara and Iyona so good customer service they were beyond.🙏🙏🙏🙏
Jennyffer F | First ImpressionsNew costumers are not given directions about several unknown variable: location of the elevator in the building, a map of the assigned storage, how to operate the main hate and how to operate the exit gate. I had to go to the lobby several ti.es to get answers to these questions. New customers should be given notes once the storage is assigned.
anthony j | First ImpressionsI will continue to use until
DERRICK W | First ImpressionsEveryone was so nice and helpful I really appreciated that.
June B | First ImpressionsIt was to be in the computer I get a call first when Regina Jackson comes and she took my stuff
Curtis A | Overall ExperienceI signed an abandonment letter over a year and a half ago. I’ would appreciate my not getting anymore documentation. I had been communicating with Tina on 95th and State. If I did not want the contents I am sure no one else will.
DEBORAH P | Overall ExperienceHad to teach the employees how to work
Dajuan M | First ImpressionsI had 2 storage units since April of 2020 for I was homeless for a minute. I paid on those units and then closed one unit out and kept one. I had lots of pictures in the unit of ALL MY FAMILY HISTORY. My mom died as I am only child lost everything. I talked to Ayana Howard December 13,2022 try to make a payment of $300 for that was ALL I HAD AT THE TIME. The bill was $600she told me that I could not pay partial payment must pay whole and I did not have it then. I received late notice email 1/12/23 and then sold notice 1/13/23. NO EMAIL OF FUTURE SALE OR AUCTION. I called 1/14/23 and was told by Ayana Howard nothing I can do I was warned, which I was not. I called corporate and was told that corporate DO NOT FORCE CUSTOMER TO PAY FULL AMOUNT AT THAT TIME. INFORMED THAT CORPORATE DOES TAKE PARTIAL PAYMENTS TO AVOID AUCTION. Ayana Howard has lied to me over and over saying it was not her on the phone when I kept calling the location to speak to manager. When she called me back a week and half later I recognized her voice which was the same voice I spoke to every day saying manager not here. Please help I just wanted keep pay off the storage to get my valuables pictures most definitely.
Samia L | Overall ExperienceThe staff was always helpful and kind .
larry p | Overall ExperienceI love my storage employee Chicago state has the best location ever
wheketha c | First ImpressionsAyana and her team were absolutely amazing! The store manager was very helpful to me after a tiring day of packing a truck , literally by myself. Ayana was very easy to work with, she knew what to do regarding my truck, ( I locked myself out of my vehicle), helped me find the perfect space for my things. I will definitely work with UHaul in the future and will refer all of my friends and family to Ayana’s location for service, she is exemplary!
Irving B | Online Move Inno
CLIFTON D | First Impressionsthe staff were always helpful and friendly
Christian R | Overall ExperienceI'm just so happy that I pick this facility, I love the inside storage space, the large unit, how clean it is and the use of dollies
TINA C | First ImpressionsThe staff was very very friendly and helpful thank you staff
Catherine Y | First ImpressionsAwesome Service 👌
Evelyn B | Overall ExperienceIt smells nothing but rat’s and I didn’t want my items smelling like that that’s why I took my belongings out
Angela H | Overall ExperienceI dont like the fact every time I looked up my storage price kept going up. Then on top of that this is a storage facility with the smallest elevator. You literally had to play Tetris to get your big items in. Their flooring is not leveled or smooth. If you have something heavy & you get stuck in one of them holes.... its over.
Corinne W | Overall ExperienceThis is not my first time in uhaul let the record reflect my experience with uhaul makes me and my family happy
JO A | First ImpressionsNeed to be cleaned up fresh smell
MIRANDA T | First ImpressionsThe storage spaces are smaller than advertised for the amount they are asking for it isn't worth it.
ganella f | First ImpressionsI’m a storage unit at 251 E 95th St., I wasn’t able to lock it due to the latch malfunctioning, D440
Donald B | First ImpressionsStaff unprofessional and rude Mice dropping all over my furniture
Martina S | Overall ExperienceThankful the staff and grace shown
ANNIE R | Overall ExperienceFriendly staff very nice facility well maintained and professional
Michael P | Overall ExperienceI made a reservation for large storage. When I got there there was not one. It took a hour to rent a truck. Terrible customer service!!! Never again!
ROXSANNE D | First ImpressionsIt's was a great job
Tian R | First ImpressionsSaw a rat trap in my storage
myesha h | First ImpressionsGreat People
JERMAINE F | Overall ExperienceThanks for everything
Ivy D | Overall ExperienceNo signs to guide you from the dock to them elevator or any any floor.
stanley m | First ImpressionsI have my storage for almost 2 years the staff was very very kind and professional, the facility was very clean. when I came back to get my belongings, things were just as I left them. I am so appreciative of u-haul's storage facility and yes I would refer you all to anyone
SCOTT C | Overall ExperienceNice job keep up the good work !!!!
SARAH S | Overall ExperienceService was 5 star .
Rodney W | First ImpressionsPlease offer me some type of savings to save money that I'm spending. Thank you 😇.
BELINDA T | First ImpressionsThe young ladies had all the trucks clean after the snow storm the previous day. The lot was plowed and clean and my truck was warmed and ready when I entered it. They recommended the items I needed to move my sister apartment items into storage. Very awesome job .
TONEY E | First ImpressionsMs. Howard(Manager) was very unprofessional and rowdy. She attempted to threaten customers and was not solution-based at all. I would not recommend this location to anyone.
TONISHA W | Overall ExperienceClearer directions for elevators (exits signs). Overall good experience.
MARETTA K | Overall ExperienceManager and staff was very nice/kind.
VERONICA M | Overall ExperienceEveryone was helpful and friendly.
Pamela T | First ImpressionsThe staff was extremely nice and helpful
Delaina B | First Impressions👍👍👍👍👍
George K | First ImpressionsI couldn’t wait to move out! If you are looking for a storage facility with discourteous and unpleasant staff, this is the place for you!
Tashauna W | Overall ExperienceMy mother had a storage and passes in 2019! They wouldn’t let me and my siblings take certain items they wanted us to take the entire storage and that was not possible. We had nowhere to store her belonging they auctioned her things for $9.00 which made us feel like we lost our mom all over again. This really hurts!
Ashley G | Overall ExperienceExcellent customer service
tyrone h | First ImpressionsMost of the staff were nice, especially the woman that helped my mom and I out the day I arrived. I am definitely confused on how my card that I made the reservation with was charged 7. 95. I was told when I made the reservation that my card would not be charged. Also, my mothers card was charged for damages, 68.00 for damages that I did not cause. I don't think that's cool. I didn't get a chance to upload my own photos which I did take BEFORE we even took off with the van. I will keep my storage there, but definitely don't understand how both cards were charged.
Dawnisha L | First ImpressionsThey were doing work above my storage unit 017A and there was dust and debits all over my belongings in storage including a painting and a antique wine cart didn't make any since they could have covered up my unit.
Latonya M | Overall ExperienceKeep up the good work
Patrick G | Overall ExperienceI have no complaints
Xavier O | First ImpressionsThanks for all you all help.
Rachel H | First ImpressionsMy experience with u haul storage was very helpful and pleasing.I would definitely recommend to anyone thank you very much.
HARLENE G | Overall ExperienceThe WORST storage unit ever!!!!! My mattresses, clothes, rugs, shoes and much much more were full of RAT DROPPINGS and URINE Had to sweep out my own unit out which was very hazardous and it amounted to a pile knee high of dropping and on top of that to have Ayana Howard which is the manager that have THEE WORST ATTITUDE & THEE WORST CUSTOMER SERVICE a Facility could ever have, complaints were written millions of times and nothing was done Ayana Howard must of came with the bricks on the building or U-Haul is in need of disparate help! Proven fact....I let my unit go due to the droppings which had nice things in there mind you and it all could be replaced mind you again!!! But yet and still the unit was only sold for $25 so go figure!!!! PS....Nasty as Ayana Howard was I wouldn’t doubt it if she brought the unit for herself! RENT AT YOUR OWN RISK!!!!!!
Taura A | Overall ExperienceVery professional friendly and helpful staff.
Karen C | Overall ExperienceThe staff there are ghetto and unprofessional and I'll never go back nor will I recommend. Worst storage service ever. Disgusting people.
shannon h | Overall ExperienceThis location seems to have a major rat issue in the basement. I noticed rat droppings in many locations. Additionally, my storage unit had lots of sheet work and ceiling/construction dust and residue. There looks like construction has been taking place on the ceiling and was never fully repaired. I also feel that you should all enforce making your employees wear mask during covid. The manager on duty wasn't wearing a mask while assisting me. Your employees at this location could also be more professional. When you walk in they are playing around and take all day in order to ask what you need. It's a job not a social club. Thanks.
Erica j | First ImpressionsThis location seemed to have a major rat problem. There are rat droppings in the lower area. Additionally, when I came back into my storage facility in order to move there was sheet rock or ceiling particles everywhere. It looked as though they were doing some ceiling work in that area but didn't take the time to protect clients items. I look up and their were roofing pieces hanging out. My last issue is that one of the women at the front desk- I believe the manager, didn't have on a mask. Covid is still a real threat.
Erica j | Overall ExperienceManagement and staff is very rude and ignorant. Manager very unprofessional at the 95th and calumet location. Corporate suck,you call them to complain they dont do anything. You ask me they need to close them down
Angelic D | First ImpressionsIt was horrible they lied and wasted my time very unpleasant visit with the workers and manager
Tiffany H | Overall ExperienceEverything was satisfactory
Douglass S | First ImpressionsThe young lady who registered me was AWESOME.
Harvey J | First ImpressionsThe staff was very rude and they have no type of sympathy for this virus and the impact that it's causing. On top of everything else I had rat droppings in my unit and had no food in there. That was one of the reasons I took my things out of there
Nakisha B | Overall ExperienceI was overcharged and they are thieves and no I hope I will never come back there again and I would never recommend anybody to use that services they ain't shitt
Eunice E | Overall ExperienceCustomer Friendly
Janice C | First ImpressionsDefinitely was unhappy with my experience due to rodent and horribly pest problems. I only stored heavy furniture and a few bags of clothing nothing and I repeat nothing was perishable. And upon unpacking I had rodent dropping all throughout my boxes and pictures being bitten by rats mice’s ect . This was not what I anticipated for storing my belongings at a time I really needed too. Very upset !!!!
Natasha S | Overall ExperienceN/A
Tracey C | Overall ExperienceSTAFF WAS VERY FRIENDLY AND I PROSSINAL
Cheryl B | First ImpressionsThe staff and workers here are very disrespectful I would never recommend this storage facility to anyone a lot of young smart mouth people that work there
James Q | Overall ExperienceIt was a clean atmosphere until i witness mice dripping amongst my property. I peayed and prayed that i didn't carry any pest to my new home. Other did that the service was convenient to me. Thank Y
Gwen W | Overall ExperienceI’m very upset to learn that this facility is infested with RATS!!! The items I stored was ruined due to rat droppings and rat urine, I suffered a loss of about 90% of my items, Very disappointing!
mornever g | Overall ExperienceThe employees at this location (95th) is very professional and friendly. I truly appreciate the entire staff. The are curteous and very helpful when explaining information.
Alice H | First ImpressionsThe place is mice, rat infested. Mice dropping all over all my boxes and bins. The female manger is very disrespectful, rude, and unprofessional.
Shoinna J | Overall ExperienceI like to thank everyone at U-Haul storage for a job well done. Thank You sincerely yours Tracey Nalls
TRACEY N | Overall ExperienceThe young lady was very nice and knowledgeable about the u haul and understanding
Sheila J | First ImpressionsThe store manager was really good at all times and gave 100% to the job
Michael A | Overall ExperienceStaff friendly and helpful
melissa s | First ImpressionsI love this location I go out of my way to use them for trucks and storage I need. the staff is wonderful and the store manager is a blessing to people like me in my line of work.
Carl A | Overall ExperienceYou guys was great
Adam B | First ImpressionsWhile moving my property out of my storage unit I noticed 4 TVs were missing. My account was noted the lock wasn’t locked but I was never notified. The manager never called to speak with me .
Felicia R | Overall ExperienceMoving the entrance to the alley is unsafe for your staff and patrons alike. This area has a strong history of extremely high crime rate... Bad idea to make this decision...
Shirley B | Overall Experiencepoor service i had reservation for a truck and the truck hadnt even came back in. they sent me to 119th to get a truck ..worse customer service ever
gabrielle w | ReservationVery nice facilities with excellent employees
megan m | Overall ExperienceVery courteous and very good customer service
megan m | ReservationThe worst experience that I’ve ever had with a business, EVER!!!!!!!!!!!!!!!!!!. I am very disappointed with Uhaul.
Tselane G | Overall ExperienceSome of the staff were unprofessional...
Bobby T | Overall ExperienceThe management team was the best at customer service
Sonia D | Overall Experience