Customer Reviews for U-Haul Moving & Storage of Chicago State

1,050 reviews

251 E 95th St   Chicago, IL 60619

(773) 821-4000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(773) 821-4000

251 E 95th St
Chicago, IL 60619

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christie B. 
Rating:
5.0

Customer did not leave a comment.

LITTLE A. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Nothing!!!

CHRISTIE B. 
Rating:
5.0

Customer did not leave a comment.

quinta b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NASH S. 
Rating:
4.0

Note that I presented a tax a Sale Tax Exemption Certificate, but was still changed! Organization Religious! #E99827859 Other than that service was outstanding.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Thanks so much for your service, I appreciate your patience and support, I forgot to get a dolly so it took longer than I thought 🤔.

Sajna P. 
Rating:
5.0

Great

Clarence M. 
Rating:
5.0

The place is top notch and I give it a top 10.

SABRINA B. 
Rating:
4.0

Manager and staff was very nice/kind.

VERONICA M.  |  Overall Experience 
Rating:
4.0

Everyone was helpful and friendly.

Pamela T.  |  First Impressions 
Rating:
4.0

Hate that the truck was not available in size, but I thank you for the nice and curtises service , that we received

DARTARIO S. 
Rating:
5.0

Very nice and friendly

WILLIAM D. 
Rating:
3.0

Nothing

DONTE P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK P. 
Rating:
3.0

Get a variety of different sizes of trucks …

ANGELA L. 
Rating:
3.0

Very unprofessional staff. Walked in and was greeted by 1 employee, but the other employee at the desk didn't even acknowledge me. I stood by the desk for a full 20 minutes( I was the only customer) I eventually said "Is anyone going to check me in" before I was seen to. PLEASE! train your employees on the basic fundamentals of customer service. Outside of that, the rental was fine.

KEVIN R. 
Rating:
1.0

Nicole and the other "AGRESSIVE", LGBTQIA, were horrible. I had hope, upon approaching Nicole, that our interactions would be, at the very least, cordial, but no. It appears, you have hired OR they have deceived you in their talents and abilities. Finally, while my request was for three hours, you, your establishment, staff and policy, robbed of 30 minutes. I am very, very disappointed in my company UHaul.

SELMA C. 
Rating:
1.0

The suspension was not tight. The service was horrible, lots of lying, exaggeration, intimidation, lack of customer service, patience even angst was shown at location towards customers calling. Just messy and a messy. Many taking up for the original who started mess showed just overall disrespect.

LENORA J. 
Rating:
5.0

For now no improvements seem to be necessary. They were very courteous and made sure I got whatever I needed.

CURITS W. 
Rating:
5.0

The personnel is very courtest and helpful I would rent again

ANTONIO I. 
Rating:
4.0

Sweep the UHaul truck before mopping it.

LAVELT M. 
Rating:
4.0

The truck I rented the motor was really really loud when starting and driving... that was extremely annoying ... but the employees were very nice and efficient on everything else..

LAKEISHA A. 
Rating:
2.0

The young man who helped us today was unqualified and untrained, and took a long time. He also didn't have basic customer service skills, please train that man.

Adon M. 
Rating:
5.0

The staff was extremely nice and helpful

Delaina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEYA F. 
Rating:
5.0

No improvement needed everything went according to the reservation and plan...Thanks 🙂

Lillian I. 
Rating:
5.0

The manager is a great help. Goes out of the way to help. Love them

CARLDALE J. 
Rating:
1.0

11/4/2021 I left the Uhaul lot in a 15' truck that had both lift gate cables damaged. I didn't know this until afterbI hot to my destination andnm loaded the vehicle. I contacted the manager who begin to insist that I was the cause of the cables being damaged. She was extremely unprofessional and should not be in a management position they way she treated me. I contacted Road Side Assistance who also didn't see how the Uhaul location (staff) wasn't aware of damaged cables, but more perplexed as to why they would send the vehicle out without having it serviced by technician. I WOULD NEVER RECOMMEND THIS LOCATION. PRIMARILY BECAUSE THEIR MANAGER WAS OVERLY AGGRESSIVE ABOUT AN ISSUE THAT WAS THE COMPANY'S PROBLEM, YET SHE WANTED ME TO TAKE A LOSE.

ANDRE S. 
Rating:
4.0

Customer did not leave a comment.

VeronicaK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

RICKY S. 
Rating:
5.0

Great employees went above and beyond for what we needed

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

DESIREE K. 
Rating:
5.0

I have used this location every time I need to rent a truck I absolutely will not go to anyone else

DELAINA B. 
Rating:
2.0

Very unorganized- staff and systems.

Erika N. 
Rating:
5.0

Very kind and friendly good people to work with

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

APRIL Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis T.  |  Overall Experience 
Rating:
4.0

The young lady was informative and explained the process and the drop offwas smooth as well.

JANIE W. 
Rating:
5.0

U-Haul's newly implemented time restrictions on daily truck rentals is unreasonable and unfair to paying customers. I have rented several trucks from U-Haul in the past, and have never, never been told that I had a time limit. Other customers were complaining about this change as well. Was the change enacted U-Haul because the rent moratorium was lifted in Illinois and/or competition with other rental companies?

HENRY C. 
Rating:
4.0

N/a

MARTESE H. 
Rating:
5.0

Nothing. Everyone & everything is great

NAKIA F. 
Rating:
5.0

Customer did not leave a comment.

VICTOR B. 
Rating:
1.0

The staff was horrible. This was my first time using the online assistance. I was having issues the staff would not assist. I will not return.

Leah C. 
Rating:
5.0

We received the best help possible. I'm impress with the service that we received.

Carldale J. 
Rating:
5.0

Customer did not leave a comment.

quinta b.  |  First Impressions 
Rating:
5.0

👍👍👍👍👍

George K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VERONICA M.  |  First Impressions 
Rating:
3.0

I couldn’t wait to move out! If you are looking for a storage facility with discourteous and unpleasant staff, this is the place for you!

Tashauna W.  |  Overall Experience 
Rating:
5.0

Not a thing Nice and Kind Customer service I just love this location

BRYANT G. 
Rating:
5.0

Keep doing what you are doing

LESTER H. 
Rating:
4.0

Good experience, would definitely use again. Great customer service.

JUAN R. 
Rating:
5.0

Nothing at all

Bryant G. 
Rating:
4.0

Customer did not leave a comment.

KATHYRN B. 
Rating:
1.0

My mother had a storage and passes in 2019! They wouldn’t let me and my siblings take certain items they wanted us to take the entire storage and that was not possible. We had nowhere to store her belonging they auctioned her things for $9.00 which made us feel like we lost our mom all over again. This really hurts!

Ashley G.  |  Overall Experience 
Rating:
5.0

Excellent customer service

tyrone h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Byron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILLIE J. 
Rating:
4.0

I paid for a dolly and didn't receive one

VINCENT G. 
Rating:
5.0

The WHOLE EXPERIENCE WAS EXCELLENT , FROM THE SERVICE PERSON TO THE EQUIPMENT

JOE G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

LASHANA J. 
Rating:
3.0

The employees in the store were great and assisted with the rental. The phone rep during the attempt to rent were not as courteous.

JEROME R. 
Rating:
5.0

Customer did not leave a comment.

TAWANDA L. 
Rating:
3.0

Most of the staff were nice, especially the woman that helped my mom and I out the day I arrived. I am definitely confused on how my card that I made the reservation with was charged 7. 95. I was told when I made the reservation that my card would not be charged. Also, my mothers card was charged for damages, 68.00 for damages that I did not cause. I don't think that's cool. I didn't get a chance to upload my own photos which I did take BEFORE we even took off with the van. I will keep my storage there, but definitely don't understand how both cards were charged.

Dawnisha L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delecia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRETA H. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

KARIM A. 
Rating:
5.0

Customer did not leave a comment.

JACQUILLE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RASHON S. 
Rating:
5.0

Customer did not leave a comment.

Kellie R. 
Rating:
4.0

Customer did not leave a comment.

LEROY B. 
Rating:
4.0

Thanks

GAYLE D. 
Rating:
5.0

Everything went so well there's nothing you could improve on,your staff was friendly and helpful, both had great attitudes!!!!

MICHAEL W. 
Rating:
5.0

Customer Service is OUTSTANDING, at least the Rep that assisted me on the Sunday September 19, 2021

LORENZO D. 
Rating:
5.0

The mobile app never works for me when I try to return the truck after closing so therefore I get charged for fees thats not my fault.

JIMMY J. 
Rating:
5.0

The whole experience was excellent. Thank you all again

PHYLLIS W. 
Rating:
2.0

I was overcharged I purchased 60 pads I was charged for 100 pads when I came to pickup my truck at 7:00am I had to wait for 2 1/2 hrs for a truck no compensation I heard a employee say about another customer I am going to jack his bill up this is not acceptable

ANDRE P. 
Rating:
5.0

Customer did not leave a comment.

KILIJA B.  |  Overall Experience 
Rating:
5.0

SMILE MORE!!!!!!

JEROME R. 
Rating:
5.0

Customer did not leave a comment.

ZANNIE I. 
Rating:
5.0

Customer did not leave a comment.

Zahria P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TALISHA H. 
Rating:
5.0

Worry free experience.

Clarence M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
1.0

I'd like to hear from someone at customer care @ 7735592909. We had a space reservation and it was not honored and that facility was then out of any available storage spaces. I was told that it was normal to have double booking of customers. In order to keep my movers, I had to order a truck and move cross town to another facility. This was unacceptable.

KELLY F. 
Rating:
5.0

Customer Service Associates inside the store on 95th we're all courteous & helpful. Even the employee outside of the store asked if I were ok or did I need any additional assistance regarding inside the truck because he saw me trying to adjust my seat. I had a great experience overall.

LICIA P. 
Rating:
3.0

They were doing work above my storage unit 017A and there was dust and debits all over my belongings in storage including a painting and a antique wine cart didn't make any since they could have covered up my unit.

Latonya M.  |  Overall Experience 
Rating:
5.0

The staff member at check out and check in was very nice, quick and helpful!

SHEWANNA W. 
Rating:
5.0

Thanks Ayana and team for always being so helpful and professional. You guys are the best

ANDREA S. 
Rating:
5.0

I purchased a bigger storage space. The sign at the entrance to enter the storage space said "24 hour access." I arrived at 5am and could not get into the facility for another 2 hours. When I asked one of the workers why does it say "24 hour access and I can't enter?" They responded, "we need to respond sign."

NASH S. 
Rating:
1.0

I was charge $272 for this truck and I will NEVER use this service again!

CHRISTOPHER M. 
Rating:
5.0

The employee was very nice and helpful!

BILLY W. 
Rating:
5.0

Dependable equipment and excellent customer service.

CLARENCE M. 
Rating:
2.0

When I'd came to let them know I was here to return the tow dolly the lady under her breath said something about me to her coworker and when I'd came closer she's said yup it's her. Very disrespectful. I'd asked what did she said she said she didn't say anything but I'd clearly heard her

SALAN G. 
Rating:
5.0

Customer did not leave a comment.

Joel M.  |  Overall Experience 
Rating:
1.0

I have a double charge of the CDW of 50 on my receipt. I agreed to pay 25. I don't understand I was qoute 53 online …charged up front 74 and finished paying 119.. there are a lot of fees not mentioned at all through the process I feel like I was overcharged. The rep was rude I couldn't end the trip on my phone so I had to go in the office. Clearly she did not want to get up ! She never got off her phone nor put her plate down… yes all while trying to serve me..She was smacking and eating using profanity not professional at all. Never using U haul again.

RYAN H. 
Rating:
4.0

There was an issue because I was going to be late. I called and told the Clerk because I knew I would have to pay for a second day. The Staff should be trained to let the 1st customer know if there is someone right behind them. Not make a big deal over it.

LAVERNE H. 
Rating:
5.0

The Young Lady was very nice to me and showed me all of my options and rented me what was best for me..... I love this location

BRYANT G. 
Rating:
2.0

Customer did not leave a comment.

IKECHI E. 
Rating:
3.0

Customer did not leave a comment.

SENDA W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

RICKY D. 
Rating:
5.0

Good customer service

MILTON H. 
Rating:
1.0

Rude customer service And a employee was outside smoking weed instead of helping customers

MARTINA S. 
Rating:
5.0

Customer did not leave a comment.

SHERMAN B. 
Rating:
2.0

Customer did not leave a comment.

Martina S.  |  First Impressions 
Rating:
5.0

Keep up the great work!

KELLEY T. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER A. 
Rating:
3.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

You guys were great!

Ina H. 
Rating:
5.0

Customer did not leave a comment.

LEON C. 
Rating:
1.0

Customer did not leave a comment.

Josiah C. 
Rating:
5.0

Smooth transaction with dependable equipment and courteous, helpful employees. HIGHLY recommended.

Clarence M. 
Rating:
3.0

Customer did not leave a comment.

Sheena J. 
Rating:
3.0

Check in was cool. Drop off was less than pleasant

Shanette H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

Delecia T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANNIE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vivian P.  |  First Impressions 
Rating:
5.0

I have no complaints

Xavier O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julius W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Latonya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY W.  |  First Impressions 
Rating:
5.0

Thanks for all you all help.

Rachel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI W.  |  First Impressions 
Rating:
4.0

Everything was satisfactory

Douglass S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
No reviews have been submitted for this location.

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