Customer Reviews for U-Haul Moving & Storage of Chicago State

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chicago State

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Carlos M.
Rating:

The employees were very friendly and professional, Thanks Carlos

Cynthia J.
Rating:

The manager Iyana isn't managing very well, I told her I left my bag there and someone went inside of it and took 2 pkg of cigarettes and ate The food and placed the napkins inside

TRACY E.
Rating:

Great people to work with. If I ever need anything in Chicago, I will use them.

Veceni J.
Rating:

Customer did not leave a comment.

LORI W. | First Impressions |
Rating:

Customer did not leave a comment.

SHAWNTELL N.
Rating:

Customer did not leave a comment.

BARBARA T.
Rating:

Customer did not leave a comment.

TYRENT W.
Rating:

Customer did not leave a comment.

Charles H.
Rating:

10 minutes before I was scheduled to pick up my truck, I got a call letting me know they didn't have a truck for me anymore. More notice and a contingency plan would have been great. Instead, they gave me a phone number to call and said there was nothing they could do.

Miranda W.
Rating:

Better customer service

Evan K.
Rating:

Great customer service. Quick and Easy!

NINA W.
Rating:

Customer did not leave a comment.

renee C.
Rating:

Nothing

Tanitha D.
Rating:

Customer did not leave a comment.

stephanie M.
Rating:

Every thing was up to par

TANYA B.
Rating:

Customer did not leave a comment.

JESSICA D.
Rating:

Nothing

Jerome W.
Rating:

Tiara was awesome!!!

JAMES K.
Rating:

Customer did not leave a comment.

JANELL B.
Rating:

Customer did not leave a comment.

tara R.
Rating:

Customer did not leave a comment.

WILLIAM H.
Rating:

Customer did not leave a comment.

MARLON P.
Rating:

Gas gauge on trucks need to check and calibrated. I tried to return truck with appropriate feul level.

Victor G.
Rating:

Customer did not leave a comment.

ANNIE S.
Rating:

It was a pleasant experience. v an was clean and the staff very courteous. e were v

Pamela N.
Rating:

Everything went exceedingly well, right up to checkout. I was given the wrong receipt right at the end ... luckily I noticed before I had gotten too far away ... and had to return to get the correct one. One employee seemed to lack attention to detail which was disheartening.

LADONNA G.
Rating:

For the last 7 months I have been using this location due to being displaced from a fire and I can honestly say they have been very friendly and professional with each experience keep up the good work and yes I'll definitely recommend and use them again be blessed

Evelyn L.
Rating:

Company accused me of a broken mirror and gas and is trying to force me to pay, also 5 months ago the same store stole money from my bank account....I will never in life use this company again.

shannon h. | Overall Experience |
Rating:

The staff there are ghetto and unprofessional and I'll never go back nor will I recommend. Worst storage service ever. Disgusting people.

Darren J.
Rating:

Customer did not leave a comment.

MARLON P.
Rating:

They was a problem with the gas. There was 5/8 of gas in the truck. The receipt said a full tank. I only went 4 miles. How could I use that much gas going 4 miles? I took a picture of the gas gauge. And sent the photos to U Haul. I returned the truck with the appropriate amount of gas.

RENAY C.
Rating:

Customer did not leave a comment.

PHYLLIS M.
Rating:

Customer did not leave a comment.

maurice Q.
Rating:

Customer did not leave a comment.

VENITA P.
Rating:

Nothing

ZAKIYA W. | Overall Experience |
Rating:

Customer did not leave a comment.

RANDI L.
Rating:

Customer did not leave a comment.

Demetrius D.
Rating:

Absolutely great

MONIQUE T.
Rating:

Customer did not leave a comment.

Brittany R.
Rating:

They service sucks. This was the worst experience I had with uhale. They need work on their customer service skills

TAMELA C.
Rating:

The young lady that did my contract was excellent. She explain the contract, and told me if I need more time to just call. When I went to return the truck the young lady ask if I had a paper copy. I replied No, she said you should have been giving a paper copy. I put the gas tank pass were it was, when I brought the truck back. She told me that's not what I have, so you will be charged. I than went to the truck, and remember to pull my email up, by this time my ride had left me and I had to take an Uber home. Once I show her she said O I am sorry. This let me know she pulled the wrong contract up in the first place. She did say she was sorry, but by this time I missed my ride for nothing. I am ok if a supervisor would like to give me a call.

BEVERLY C.
Rating:

Customer did not leave a comment.

DEANNA C.
Rating:

Customer did not leave a comment.

WILLIAM D.
Rating:

The service was great and the people working there was great and they look forward for me to have a new experience with them

Erica j. | First Impressions |
Rating:

This location seems to have a major rat issue in the basement. I noticed rat droppings in many locations. Additionally, my storage unit had lots of sheet work and ceiling/construction dust and residue. There looks like construction has been taking place on the ceiling and was never fully repaired. I also feel that you should all enforce making your employees wear mask during covid. The manager on duty wasn't wearing a mask while assisting me. Your employees at this location could also be more professional. When you walk in they are playing around and take all day in order to ask what you need. It's a job not a social club. Thanks.

Erica j. | Overall Experience |
Rating:

This location seemed to have a major rat problem. There are rat droppings in the lower area. Additionally, when I came back into my storage facility in order to move there was sheet rock or ceiling particles everywhere. It looked as though they were doing some ceiling work in that area but didn't take the time to protect clients items. I look up and their were roofing pieces hanging out. My last issue is that one of the women at the front desk- I believe the manager, didn't have on a mask. Covid is still a real threat.

KIEERIA S.
Rating:

Customer did not leave a comment.

Antoria R.
Rating:

It was very fast and easy. The truck inspectors were very friendly and helpful.

RICHARD C.
Rating:

I always choose this location because of their level of professionalism

JAMES G.
Rating:

i did not have a problem at all, everyone was very helpful and informative.

zalika L.
Rating:

Customer did not leave a comment.

Angelic D. | First Impressions |
Rating:

Management and staff is very rude and ignorant. Manager very unprofessional at the 95th and calumet location. Corporate suck,you call them to complain they dont do anything. You ask me they need to close them down

MAGGIE M.
Rating:

As of know just keep doing what you guys doing everything was great.Only thing I think not just at that location is you guys Uhaul should have some kind of customer appreciation discount every now and than like a think ai deserves a discount

Natasha C.
Rating:

N/A - Everything went quick and smooth

Tiffany H. | Overall Experience |
Rating:

It was horrible they lied and wasted my time very unpleasant visit with the workers and manager

PATRICE W.
Rating:

The staff at this location were absolutely great. I am very pleased with this interaction.

BRIANNA V.
Rating:

Customer did not leave a comment.

Candace C.
Rating:

Customer did not leave a comment.

SHAMEER G.
Rating:

I did not know I could not turn in auto transport at this location. So we had to go to another location to drop off auto transport. My driver was experiencing issues and Ayanna,had one of her employees drive to the location and drop off equipment. She did not have to do this. She went over and beyond the call of duty. I recommend her for promotion.She was quick thinking and took charge immediately.

Everjean F.
Rating:

Customer did not leave a comment.

Douglass S. | First Impressions |
Rating:

Everything was satisfactory

Joselito W.
Rating:

The entire process was fast. I was in and out when I picked up the truck and when I returned the truck. I appreciated that

Derron S.
Rating:

Staff was great. Super helpful.

DENISE C.
Rating:

Customer did not leave a comment.

jackie S.
Rating:

Customer did not leave a comment.

Alberto T.
Rating:

Have equipment available at a location close to their home. I had to drive 50 miles to pick up the truck that i needed.

Sandra C.
Rating:

The two gentlemen at the front desk were exceptional! Very friendly and considerate and quickly worked to resolve an issue with a charge. I also appreciate the manager I spoke with by phone for making the change and quickly issuing a refund. Truly excellent customer service!!

freddrick L.
Rating:

Customer did not leave a comment.

Randi C.
Rating:

Customer did not leave a comment.

YVONNE B.
Rating:

Customer did not leave a comment.

FATIMA W. | Overall Experience |
Rating:

Customer did not leave a comment.

RICHARD C.
Rating:

Customer did not leave a comment.

latonya H.
Rating:

Customer did not leave a comment.

Fred W.
Rating:

Customer did not leave a comment.

Fred W.
Rating:

Customer did not leave a comment.

CATHERINE C.
Rating:

N/a. Service was great !

Herman R.
Rating:

Great Experience!!

Chantay M.
Rating:

None of the employees wore masks and none were friendly at all. They all looked like they hated their jobs and were not outwardly helpful. No one welcomed me and asked how could they help me. Then when I did get to the counter to ask about my mobile pick-up, they didnt explain the entire process instead just said "Go outside and find the truck and stand by it to do the process".

WILLIAM B.
Rating:

Just make sure that the gas level is recorded properly other then that good experience

JOHN C.
Rating:

Customer did not leave a comment.

THERESA D.
Rating:

the employees were wonderful. Courteous and knowlegeable. However, I contracted for a pick up truck and there was none available. I ended up using a 10 ft truck, I was expecting to get what I contracted for. overall, the items that I needed to transport got transported, but I am not satisfied with thinking that I was going to get what I asked for, and it not only not being available at that location, but at any other location. Again the employees were gracious and very help ful

courtney B.
Rating:

I will never use uhaul again. I'd rather make multiple trips in my car.

ALLAN B.
Rating:

A sign outside said wait here with your equipment a representative will assist u with check in as you look at my history ive rented 3 or 4 other times. The representative young black man with dreadlocks did not speak or acknowledge me when i saw he helped someone behind me he said and i have a witness i didnt know what u were here for.WOW ARE YOU SERIOUS .I HAVE PICS OF THE SIGN ANDTHE YOUNG MAN I WONT BE BACK.

SHIRLEY J.
Rating:

The woman that helped me was very nice. She started the pick up process immediately. I was done in less than 10 mins. My check out was just as smooth. I'd recommend this place to anyone over other places I've rented from.

Gemayel C.
Rating:

Customer did not leave a comment.

COREY W.
Rating:

None of the staff member wore mask for customer pandemic protection in a close environment.

willie S.
Rating:

A more friendly approach to the Customer.

ZAKERY P.
Rating:

I reserved a can in advance and I was given a truck and I was disappointed the purpose of reserving in advance is to get the vehicle i wanted

Wanda W.
Rating:

I was pleased with everything.

Lee D.
Rating:

I will not rent from any other UHaul from now on

CASSANDRA J.
Rating:

Both the Gentleman/Pickup & Lady/Return we're both very patient, positive & had great customer service.

Montrel G.
Rating:

Customer did not leave a comment.

Hyder D.
Rating:

Customer did not leave a comment.

RASHAWNDA H.
Rating:

The entire process was great

Michele L. V.
Rating:

they were not very helpful at all especially the person who checked me in my phone would not upload the app that was sent I tried with and with out wifi and she just hunched her shoulders like whatever she didn't care because I almost cancelled I had to get the person that was with me to use there phone and she took a picture of my dl with her personal phone I was very uncomfortable with that because she was rude with bad customer service

SUZETTE E.
Rating:

My experience was lovely. Adonis was wonderful!!!!!

MILTON H.
Rating:

Customer did not leave a comment.

NEVIELLES B.
Rating:

Their is a need to show or a willingness to refund gas purchased that is an overage when vehicle is returned. Example the van that I rented had 1/2 tank of gas when I departed from the rental facility. Upon returning the rented van I accidentally filled the van to 3/4 of gas. I asked if a discount could be applied to my overall rental charge. I was told no. However had I brought the rental back short of 1/2 your company would have charged me. So why couldn't a discount be given? This is disappointing.

Marshall C.
Rating:

Anaya and her crew were absolutely wonderful to work with and displayed excellent customer service skills.

Eviticus S.
Rating:

Customer did not leave a comment.

KIARA W.
Rating:

Customer did not leave a comment.

Carole B.
Rating:

No suggestions at this time. Keep up the good work.

Tatyana P.
Rating:

Customer did not leave a comment.

LAJOYCE G.
Rating:

My overall experience was great even through the downpours of the rain. I was assisted by Beatrice Johnson who was really nice & displayed great customer service skills.

RICKY G.
Rating:

The staff was professional and through. Adonis was the person to close me out when I returned the rental and he was great!! Thx Rick G

Latresha C.
Rating:

The manager at this particular location was very very rude and aggressive. She accused me of causing damage to the vehicle when I tried to explain to her the link did not let submit photos of the damages she would not listen. I have use Uhaul services on many occasions and never have I've been treated so badly.

Daniel C.
Rating:

I think continuing to be really nice goes along way especially in this day and age, the customer service here made me feel comfortable and well taken care of.

Donna J.
Rating:

Customer did not leave a comment.

CAREY H.
Rating:

Keep up the super work.

Tiffany C. | Overall Experience |
Rating:

Customer did not leave a comment.

harvey j. | First Impressions |
Rating:

The young lady who registered me was AWESOME.

Karlton F. | First Impressions |
Rating:

Customer did not leave a comment.

Nakisha B. | Overall Experience |
Rating:

The staff was very rude and they have no type of sympathy for this virus and the impact that it's causing. On top of everything else I had rat droppings in my unit and had no food in there. That was one of the reasons I took my things out of there

Karlton F. | First Impressions |
Rating:

Customer did not leave a comment.

Tikeybeya A. | Overall Experience |
Rating:

Customer did not leave a comment.

Craig C. | Online Move In |
Rating:

Customer did not leave a comment.

Eunice E. | Overall Experience |
Rating:

I was overcharged and they are thieves and no I hope I will never come back there again and I would never recommend anybody to use that services they ain't shitt

Janice C. | First Impressions |
Rating:

Customer Friendly

Kiara R. | First Impressions |
Rating:

Customer did not leave a comment.

Natasha S. | Overall Experience |
Rating:

Definitely was unhappy with my experience due to rodent and horribly pest problems. I only stored heavy furniture and a few bags of clothing nothing and I repeat nothing was perishable. And upon unpacking I had rodent dropping all throughout my boxes and pictures being bitten by rats mice’s ect . This was not what I anticipated for storing my belongings at a time I really needed too. Very upset !!!!

Tracey C. | Overall Experience |
Rating:

N/A

jennifer m. | First Impressions |
Rating:

Customer did not leave a comment.

Cheryl B. | First Impressions |
Rating:

STAFF WAS VERY FRIENDLY AND I PROSSINAL

James Q. | Overall Experience |
Rating:

The staff and workers here are very disrespectful I would never recommend this storage facility to anyone a lot of young smart mouth people that work there

Gwen W. | Overall Experience |
Rating:

It was a clean atmosphere until i witness mice dripping amongst my property. I peayed and prayed that i didn't carry any pest to my new home. Other did that the service was convenient to me. Thank Y

mornever g. | Overall Experience |
Rating:

I’m very upset to learn that this facility is infested with RATS!!! The items I stored was ruined due to rat droppings and rat urine, I suffered a loss of about 90% of my items, Very disappointing!

Alice H. | First Impressions |
Rating:

The employees at this location (95th) is very professional and friendly. I truly appreciate the entire staff. The are curteous and very helpful when explaining information.

Shoinna J. | Overall Experience |
Rating:

The place is mice, rat infested. Mice dropping all over all my boxes and bins. The female manger is very disrespectful, rude, and unprofessional.

TRACEY N. | Overall Experience |
Rating:

I like to thank everyone at U-Haul storage for a job well done. Thank You sincerely yours Tracey Nalls

Sheila J. | First Impressions |
Rating:

The young lady was very nice and knowledgeable about the u haul and understanding

Michael A. | Overall Experience |
Rating:

The store manager was really good at all times and gave 100% to the job

melissa s. | First Impressions |
Rating:

Staff friendly and helpful

Carl A J. | Overall Experience |
Rating:

I love this location I go out of my way to use them for trucks and storage I need. the staff is wonderful and the store manager is a blessing to people like me in my line of work.

Adam B. | First Impressions |
Rating:

You guys was great

Felicia R. | Overall Experience |
Rating:

While moving my property out of my storage unit I noticed 4 TVs were missing. My account was noted the lock wasn’t locked but I was never notified. The manager never called to speak with me .

Shirley B. | Overall Experience |
Rating:

Moving the entrance to the alley is unsafe for your staff and patrons alike. This area has a strong history of extremely high crime rate... Bad idea to make this decision...

gabrielle w. | Reservation |
Rating:

poor service i had reservation for a truck and the truck hadnt even came back in. they sent me to 119th to get a truck ..worse customer service ever

megan m. | Overall Experience |
Rating:

Very nice facilities with excellent employees

megan m. | Reservation |
Rating:

Very courteous and very good customer service

Tselane G. | Overall Experience |
Rating:

The worst experience that I’ve ever had with a business, EVER!!!!!!!!!!!!!!!!!!. I am very disappointed with Uhaul.

Bobby T. | Overall Experience |
Rating:

Some of the staff were unprofessional...

Sonia D. | Overall Experience |
Rating:

The management team was the best at customer service

No reviews have been submitted for this location.

Back
To Top