Customer Reviews for U-Haul Moving & Storage of Chicago State

1,100 reviews

251 E 95th St   Chicago, IL 60619

(773) 821-4000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 821-4000

251 E 95th St
Chicago, IL 60619

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There were 2 females present, and personally I thought there should have been another employee present, specifically a male for support. Nonetheless, the 2 female U-Haul employees were very courteous and very helpful.

KURT J. 
Rating:
4.0

Customer did not leave a comment.

DONNIE S.  |  Overall Experience 
Rating:
1.0

I experienced unprofessional customer service from the manager (Ayana Howard) on both the front/back-end of this rental period. When I picked I wasn't acknowledged at all when waiting to be seen. Upon approaching the desk she was very short with me and aggressive. When I returned, I had to call due to some extra charges that I noticed on the contract. Upon speaking to her, she excused me of tilting the camera to make the gas hand look like it was less than it really was (totally baffled behind this). Mind you it was stated that the gas hand was on 1/4 a tank and she's saying I tilt it to be right under. Which was a difference of a few dollars. Like really who would do this?!!! Then, it seems that she has bad blood with the movers we used and it seemed that her frustration was more against him then with us and it was reflected in the way she handled our situation. On top of that, she told me about issues that she had with that man which was NONE of our business. I had a one-way truck scheduled and the pickup location was with this location. I cancelled and decided to go with another company. She is extremely unprofessional and I refuse to do any business here again.

Veronica S. 
Rating:
5.0

Good service

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
2.0

Ms. Howard(Manager) was very unprofessional and rowdy. She attempted to threaten customers and was not solution-based at all. I would not recommend this location to anyone.

TONISHA W.  |  Overall Experience 
Rating:
4.0

Very courteous and great prices. Would recommend.

BEVERLY B. 
Rating:
5.0

My visit was good. The two young men did a great job in helping me rent the truck.

REBECCA M. 
Rating:
5.0

Great customer service and help with direction on how to proceed. Excellent!

RAMONA R. 
Rating:
5.0

Customer did not leave a comment.

AMBER G. 
Rating:
5.0

Customer did not leave a comment.

ERICKA E. 
Rating:
5.0

Customer did not leave a comment.

Jacinda R. 
Rating:
5.0

No need to

FELICIA L. 
Rating:
3.0

I reserved a furniture dolly however, one wasn't available when I picked up the truck

RICKEY D. 
Rating:
5.0

Customer did not leave a comment.

AARON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE S. 
Rating:
5.0

Customer did not leave a comment.

SHENIKA S. 
Rating:
2.0

First of all I asked for an appliance dolly a week before picking up the truck. When I got there, they didn't have one. They only had a normal dolly which made my work difficult. Then, the company's app, according to the worker switched the gas mileage when I took a picture of how much gas there was in the tank. This is a complaint that I am filing with the state of Illinois. So I had to pay more in gas then I was supposed to.

KEITH H. 
Rating:
4.0

Customer did not leave a comment.

Nikki J.  |  First Impressions 
Rating:
5.0

Professional service and dependable equipment.

clarence M. 
Rating:
5.0

Everyone there was very helpful and polite

FELICIA L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

MARSHENA W. 
Rating:
4.0

Customer did not leave a comment.

Teresa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
4.0

Customer service was great, location was fine. The truck smelled so badly of cigarettes that it made me nauseous for the entire I used the truck. It was awful.

MATTHEW L. 
Rating:
3.0

Getting to and from was a challenge and not a safe feel part of Chicago. Store was clean and organized and staff was helpful and friendly

David C. 
Rating:
5.0

Clearer directions for elevators (exits signs). Overall good experience.

MARETTA K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Sheila P. 
Rating:
3.0

The Staff id Horrible!!!!!

SHARON N. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
1.0

When I arrived to pick up the van to my surprise they had already signed it out to someone else under my information. It took a while for them to straighten it out & the employees didn't seem to care that they had cut into our moving time & inconvenienced us.

COREY H. 
Rating:
4.0

Customer did not leave a comment.

Lateef C. 
Rating:
5.0

Customer did not leave a comment.

WARREN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shakeela G. 
Rating:
5.0

Customer did not leave a comment.

WIYVONNE R. 
Rating:
5.0

The workers were professional and very kind. The process was fast and efficient. The only thing I noticed was that many people called while I was there trying to rent a vehicle. No trucks were available. I guess the only improvement I can see is a larger inventory for this site.

LISA L. 
Rating:
5.0

Customer did not leave a comment.

Wiyvonne R. 
Rating:
5.0

Customer did not leave a comment.

Carldale J.  |  First Impressions 
Rating:
5.0

Nothing to add. Agent was extremely knowledgeable, courteous and helpful!

LOUIS S. 
Rating:
5.0

Everything went perfect at this location.

LASHON P. 
Rating:
5.0

Every time I rent its great

Carldale D J. 
Rating:
5.0

Nothing ! Everything was easy and the staff was GREAT !On both shifts

JANEEN A. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Great experience. The clerk who helped us was very good. She was professional and knowledgeable. A great face for your company.

CHARLOTTE I. 
Rating:
5.0

Customer did not leave a comment.

EMMA S. 
Rating:
5.0

Customer did not leave a comment.

SPENCER P.  |  Overall Experience 
Rating:
5.0

We rent from there almost every week. The manager and staff do a great job.

CarldaleD J. 
Rating:
5.0

Customer did not leave a comment.

Christie B. 
Rating:
5.0

Customer did not leave a comment.

LITTLE A. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Nothing!!!

CHRISTIE B. 
Rating:
5.0

Customer did not leave a comment.

quinta b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NASH S. 
Rating:
4.0

Note that I presented a tax a Sale Tax Exemption Certificate, but was still changed! Organization Religious! #E99827859 Other than that service was outstanding.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Thanks so much for your service, I appreciate your patience and support, I forgot to get a dolly so it took longer than I thought 🤔.

Sajna P. 
Rating:
5.0

Great

Clarence M. 
Rating:
5.0

The place is top notch and I give it a top 10.

SABRINA B. 
Rating:
4.0

Manager and staff was very nice/kind.

VERONICA M.  |  Overall Experience 
Rating:
4.0

Everyone was helpful and friendly.

Pamela T.  |  First Impressions 
Rating:
4.0

Hate that the truck was not available in size, but I thank you for the nice and curtises service , that we received

DARTARIO S. 
Rating:
5.0

Very nice and friendly

WILLIAM D. 
Rating:
3.0

Nothing

DONTE P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK P. 
Rating:
3.0

Get a variety of different sizes of trucks …

ANGELA L. 
Rating:
3.0

Very unprofessional staff. Walked in and was greeted by 1 employee, but the other employee at the desk didn't even acknowledge me. I stood by the desk for a full 20 minutes( I was the only customer) I eventually said "Is anyone going to check me in" before I was seen to. PLEASE! train your employees on the basic fundamentals of customer service. Outside of that, the rental was fine.

KEVIN R. 
Rating:
1.0

Nicole and the other "AGRESSIVE", LGBTQIA, were horrible. I had hope, upon approaching Nicole, that our interactions would be, at the very least, cordial, but no. It appears, you have hired OR they have deceived you in their talents and abilities. Finally, while my request was for three hours, you, your establishment, staff and policy, robbed of 30 minutes. I am very, very disappointed in my company UHaul.

SELMA C. 
Rating:
1.0

The suspension was not tight. The service was horrible, lots of lying, exaggeration, intimidation, lack of customer service, patience even angst was shown at location towards customers calling. Just messy and a messy. Many taking up for the original who started mess showed just overall disrespect.

LENORA J. 
Rating:
5.0

For now no improvements seem to be necessary. They were very courteous and made sure I got whatever I needed.

CURITS W. 
Rating:
5.0

The personnel is very courtest and helpful I would rent again

ANTONIO I. 
Rating:
4.0

Sweep the UHaul truck before mopping it.

LAVELT M. 
Rating:
4.0

The truck I rented the motor was really really loud when starting and driving... that was extremely annoying ... but the employees were very nice and efficient on everything else..

LAKEISHA A. 
Rating:
2.0

The young man who helped us today was unqualified and untrained, and took a long time. He also didn't have basic customer service skills, please train that man.

Adon M. 
Rating:
5.0

The staff was extremely nice and helpful

Delaina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEYA F. 
Rating:
5.0

No improvement needed everything went according to the reservation and plan...Thanks 🙂

Lillian I. 
Rating:
5.0

The manager is a great help. Goes out of the way to help. Love them

CARLDALE J. 
Rating:
1.0

11/4/2021 I left the Uhaul lot in a 15' truck that had both lift gate cables damaged. I didn't know this until afterbI hot to my destination andnm loaded the vehicle. I contacted the manager who begin to insist that I was the cause of the cables being damaged. She was extremely unprofessional and should not be in a management position they way she treated me. I contacted Road Side Assistance who also didn't see how the Uhaul location (staff) wasn't aware of damaged cables, but more perplexed as to why they would send the vehicle out without having it serviced by technician. I WOULD NEVER RECOMMEND THIS LOCATION. PRIMARILY BECAUSE THEIR MANAGER WAS OVERLY AGGRESSIVE ABOUT AN ISSUE THAT WAS THE COMPANY'S PROBLEM, YET SHE WANTED ME TO TAKE A LOSE.

ANDRE S. 
Rating:
4.0

Customer did not leave a comment.

VeronicaK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

RICKY S. 
Rating:
5.0

Great employees went above and beyond for what we needed

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

DESIREE K. 
Rating:
5.0

I have used this location every time I need to rent a truck I absolutely will not go to anyone else

DELAINA B. 
Rating:
2.0

Very unorganized- staff and systems.

Erika N. 
Rating:
5.0

Very kind and friendly good people to work with

WILLIAM D. 
Rating:
4.0

The young lady was informative and explained the process and the drop offwas smooth as well.

JANIE W. 
Rating:
5.0

U-Haul's newly implemented time restrictions on daily truck rentals is unreasonable and unfair to paying customers. I have rented several trucks from U-Haul in the past, and have never, never been told that I had a time limit. Other customers were complaining about this change as well. Was the change enacted U-Haul because the rent moratorium was lifted in Illinois and/or competition with other rental companies?

HENRY C. 
Rating:
4.0

N/a

MARTESE H. 
Rating:
5.0

Nothing. Everyone & everything is great

NAKIA F. 
Rating:
5.0

Customer did not leave a comment.

VICTOR B. 
Rating:
1.0

The staff was horrible. This was my first time using the online assistance. I was having issues the staff would not assist. I will not return.

Leah C. 
Rating:
5.0

We received the best help possible. I'm impress with the service that we received.

Carldale J. 
Rating:
5.0

Customer did not leave a comment.

quinta b.  |  First Impressions 
Rating:
5.0

👍👍👍👍👍

George K.  |  First Impressions 
Rating:
5.0

Not a thing Nice and Kind Customer service I just love this location

BRYANT G. 
Rating:
5.0

Keep doing what you are doing

LESTER H. 
Rating:
4.0

Good experience, would definitely use again. Great customer service.

JUAN R. 
Rating:
5.0

Nothing at all

Bryant G. 
Rating:
4.0

Customer did not leave a comment.

KATHYRN B. 
Rating:
5.0

Excellent customer service

tyrone h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILLIE J. 
Rating:
4.0

I paid for a dolly and didn't receive one

VINCENT G. 
Rating:
5.0

The WHOLE EXPERIENCE WAS EXCELLENT , FROM THE SERVICE PERSON TO THE EQUIPMENT

JOE G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

LASHANA J. 
Rating:
3.0

The employees in the store were great and assisted with the rental. The phone rep during the attempt to rent were not as courteous.

JEROME R. 
Rating:
5.0

Customer did not leave a comment.

TAWANDA L. 
Rating:
3.0

Most of the staff were nice, especially the woman that helped my mom and I out the day I arrived. I am definitely confused on how my card that I made the reservation with was charged 7. 95. I was told when I made the reservation that my card would not be charged. Also, my mothers card was charged for damages, 68.00 for damages that I did not cause. I don't think that's cool. I didn't get a chance to upload my own photos which I did take BEFORE we even took off with the van. I will keep my storage there, but definitely don't understand how both cards were charged.

Dawnisha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRETA H. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

KARIM A. 
Rating:
5.0

Customer did not leave a comment.

JACQUILLE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RASHON S. 
Rating:
5.0

Customer did not leave a comment.

Kellie R. 
Rating:
4.0

Customer did not leave a comment.

LEROY B. 
Rating:
4.0

Thanks

GAYLE D. 
Rating:
2.0

Customer did not leave a comment.

Martina S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANNIE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vivian P.  |  First Impressions 
Rating:
5.0

I have no complaints

Xavier O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julius W.  |  First Impressions 
Rating:
5.0

Thanks for all you all help.

Rachel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI W.  |  First Impressions 
Rating:
4.0

Everything was satisfactory

Douglass S.  |  First Impressions 
No reviews have been submitted for this location.

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