Customer Reviews for U-Haul Moving & Storage of Chippewa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chippewa

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carol f. | First Impressions |
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Kelly Kline was very helpful.

Chad B.
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We were told the total cost when we returned the rental was $58 but instead I have 2 charges on my card of $75 and $132

Michelle M.
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Customer did not leave a comment.

BRIAN S.
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I watched a news report on the cleanliness of some of the vehicles available for rent at other facilities(these were in relation to New York outlets). I wanted to say, I rent these vehicles on a fairly often occasion for my job to haul items. I have never witness any dirty vehicles and they are always clean and I honestly feel safe renting from this facility. During this Pandemic, it is a trying time for everyone, and I want to state that I will continue to use this facility and feel safe that they are taking the proper precautions to provide a safe experience for all clients. A++++

Charles C.
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I in general just would not recommend uhaul. I will say the return process went smother than pick up.

ROBERT A.
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Internet connection would be the only improvement for that store. Everything else was 100 percent the best experience I've dealt with any customer satisfaction

THOMAS R.
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Check-in was a little different because several people were returning at the same time so the agent didn't have time to "clear me" in person, but they e-mailed me my receipt and there were no unexpected charges, so it turned out OK.

GEORGE H.
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Customer did not leave a comment.

brian M.
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Fix your app so customers cans get receipts when they return equipment not an hour or so later on line

Jacquelyn P.
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Customer did not leave a comment.

Drew O.
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N/A

Janel S. | Online Move In |
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It was a busy move-in day, so I couldn't get one of the drive-in areas at the front, but the staff were accommodating and allowed me to use the sliding door in the front. The staff have been helpful getting my 2 units reserved and next to each other, which is perfect!

Caitlyn N.
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Customer did not leave a comment.

Kade M.
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Customer did not leave a comment.

Michaelann W.
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Customer did not leave a comment.

Daniel G.
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I would maybe have a neon sign in the front saying (open ) because I had a hard time figuring out if the place was open. Overall a pleasant experience knowing what kind of work I was about to get myself into. Very easy and hassle free.

Kevin F.
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The woman working there was super friendly and made the entire process pleasant.

Daniel M.
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The representative at the location did not know to tell me that the fender on the AT could be moved down to allow opening and closing of the driver side door of the car being transported. This resulted in me driving back to the location to return the AT I thought was unusable, only to be told by another employee that the fender could be moved. I suspect that the employees are not being trained on the use of uhaul equipment.

Stanley K.
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Customer did not leave a comment.

STEPHANIE F.
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Customer did not leave a comment.

Fred D.
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Customer did not leave a comment.

Charlotte D.
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The only thing is I wondered if u had an extra dolly on the truck when we returned it. And why do you advertise one price and then add a second price on the bill.? That is misleading!

William L.
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Customer did not leave a comment.

Roger S.
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Customer did not leave a comment.

Lee G. | First Impressions |
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Customer did not leave a comment.

EUGENE L.
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Customer did not leave a comment.

SIDNEY C.
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Customer did not leave a comment.

Matthew J.
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Since the location has no cell reception free wifi would be nice. You can not do vehicle inspection before you leave.

Breon R. | First Impressions |
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Customer did not leave a comment.

Laquitta C.
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Customer did not leave a comment.

Stacy S. | Overall Experience |
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Customer did not leave a comment.

james S.
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Carol and I were pleasantly surprised upon the arrival of our U-Box. As non-professional packers, our boxes and other items arrived in just the same condition as they left our home. Thank you for your help!

Dean M.
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Customer did not leave a comment.

Stephen M.
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The lady at the drop off U-Haul was very professional and very helpful thank you Chippewa location

kurt K.
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employees seem to not understand the computer system very well.

Shawn H.
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Customer did not leave a comment.

Danielle k. | Overall Experience |
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Customer did not leave a comment.

JOSEPH G.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Karl W.
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Main U-haul computer system was down for almost an hour. Not the location's fault.

Brian A.
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THERE IS NO CELL/DATA SERVICE AT THIS LOCATION. THE COMPUTER SYSTEM WAS DOWN WHEN I WAS THEIR. I COULD NOT DO A PRE TRIP INSPECTION BECAUSE I COULD NOT OPEN THE APP IN THE PARKING LOT

Eva Z.
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Customer did not leave a comment.

LL L.
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Overcharged me for 11 days on a 5x8 local trailer rental by charging my credit card on 4 separate occasions. On 10/5/20 $29.10 which was only suppose to be a hold when I rented the trailer on 10/2. On 10/6/20 another charge of $174.64 which shouldn't have been charged because I only extended trailer rental, I didn't turn in. On 10/7/20 $29.11 was charged as another deposit I had no idea why I was charged another deposit especially since deposits are suppose to be a hold not a charge. On 10/12/20 $261.96 when I turned in the trailer rental. When I went back to the Uhaul office on 10/13/20 I was told I was to send proof of the charges when they could only see the 3 charges of $29.10, $29.11 & $261.96. The representative Kelly Klunk could not explain why I was charged 2 deposits in the first place. She said that she would reach out to their credit department to have them initiate an investigation. So I asked if I could reach out to the credit department directly and I was told I couldn't. I don't think these types of bank records should be handled by a minimum wage employee.

Richard W.
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Customer did not leave a comment.

christine r. | First Impressions |
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Customer did not leave a comment.

ruben A.
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Customer did not leave a comment.

Ognian H.
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Customer did not leave a comment.

George L.
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Customer did not leave a comment.

Matthew T.
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Only one person working at the time of return, there were three people returning at one time......I had to lift the trailer off myself, no tongue jack. Again not impressed

JEFFREY S.
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Customer did not leave a comment.

Danielle k. | First Impressions |
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I feel the monthly rates are fair for the amount of space.

Brian M.
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I found it very interesting that you charge twice. Not sure how legal that is. You have an advertised rate (in my case, $29.99), but also a mileage fee, which is interesting since I had to return the vehicle with a full tank of gas. The $.79 per mile is not advertised, and appears as a required charge. A little false advertisement? It definitely has caused me to re-evaluate ever using U-Haul again for moving. I would MUCH rather deal with a company that is up front with their charges, even if it is more expensive. Sorry you have taken up such unethical practices.

beth H.
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Customer did not leave a comment.

Serbeshton M.
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Nick help me and he was excellent at his job.

James B.
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Customer did not leave a comment.

John G.
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Customer did not leave a comment.

Caroline L.
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Customer did not leave a comment.

Phil V.
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Customer did not leave a comment.

Shalena S. | Overall Experience |
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My overall experience was okay. Only bad experience I had was 2 months in row I came in and there was a nonpayment lock on my storage unit and I’ve always paid on time. I don’t know what the problem was but every time I asked none of the sale associates had an answer for me.

Amy C.
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Customer did not leave a comment.

James D.
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Nothing

CHARLES F.
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Customer did not leave a comment.

Gregory C.
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Very easy to rent a trailer from. Kelly made sure that I was hooked up correctly. Everything went according to plan without any equipment hic ups.

TRACY J. | Overall Experience |
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Justin is incredibly rude and speaks in a condescending tone. The store staff does not enforce mask policy.

Rob B. | Overall Experience |
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Employees were always helpful. Facilities were always clean and well lite. Storage unit was clean and well maintained. My wife and I always felt safe and secure while we were at our storage unit. Thanks

George D.
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We have a need for 15 ft trucks for local distribution of water. Is it possible to get a rate for 17 states

Travis L.
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I had trouble with the mobile pickup but went inside and was taken care of with fast and friendly service.

Mary Ann P.
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Customer did not leave a comment.

Kirk M.
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See comments written above

Terry K.
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Everything you would have expected and then some!

Brian R.
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Customer did not leave a comment.

Cara M. | Overall Experience |
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This facility was a fantastic option for our recent move. The staff was friendly and helpful. We were so happy to be out of the weather in a comfortable environment to store our things. The value of what we were provided for the more than affordable price was appreciated in a time of moving stresses! We have told many friends and our realtor of our great experience.

Robin S. | Overall Experience |
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Customer did not leave a comment.

james C.
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Very accommodating

SAMUEL M.
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Customer did not leave a comment.

ROBIN S.
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Customer did not leave a comment.

Rodney R.
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Customer did not leave a comment.

Donald H.
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Excellent Customer Service!!

Judy C.
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No problems with returning truck. Everything was taken care of easily. Good location.

LISA L.
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Kelly Klick was fantastic. Friendly and professional! She hooked the trailer to my vehicle all by herself! I hope you realize what a gem of an employee you have in her! You rarely see that type of work ethic, and customer service any more!

Joshua W.
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Customer did not leave a comment.

DAVID L.
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Customer did not leave a comment.

Kevin K.
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Repeat customers as I am, should not have to jump thru hoops to rent and return. Needs better streamlined

Eric N.
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Super friendly staff

Mathieu F.
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Make sure the unit is clean prior to renting it out.

Cindy W.
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Customer did not leave a comment.

Frank G. | Online Move In |
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U-Haul Storage of Chippewa is a very clean and well run facility! The staff has been very helpful and friendly. We love the 'just drive in and dolly your stuff to your unit with no hassle.' Overall, it has been a great experience to have storage at this site!

Concetta F.
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Customer did not leave a comment.

Ronald H.
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Customer did not leave a comment.

Rebekah L. | First Impressions |
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Customer did not leave a comment.

Bryan Z.
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Customer did not leave a comment.

David B.
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Drove 32 miles and truck used 6 gallons of gas.

brian M.
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Customer did not leave a comment.

Christopher R.
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Customer did not leave a comment.

CHRISTOPHER C.
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Customer did not leave a comment.

Wendell H.
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FIRST, your corporate leadership can stop invading my privacy in order for me to rent a tow dolly for two hours at your ridiculous charge of $48 dollars! Your NEW security policies tell me you are out of touch with reality in the modern world! You have forgotten or discarded the honest qualities that at one time made you the absolute leader in the field of truck and trailer rental industry. Now, you DEMAND to take a photograph of the front and back of my driver's license with a CELL PHONE?!?!? Talk about wide-open susceptibility to HACKING and a DATA BREACH of PERSONAL INFORMATION! And then you also invade one of my friends or family's privacy also, by REQUIRING me to provide another person's name and phone number as an alternate contact to vouch for ME! And you WON'T RENT TO ME UNLESS YOU CALL AND HARASS THEM, TOO?!?!?!? W T F!!! Why am I being treated like a thieving criminal?!?!? What am I going to do, STEAL your cheap-ass tow dolly? And then what, you're going to HARASS my "alternate" contact person??? For what purpose?? To "turn me in?" or to try to extort them to pay for my rental?? I have never been so disgusted, humiliated, and/or insulted in my life by a company who should darn well know better! S M H! I may have to use uhaul again someday (ONLY in an emergency,) but I can guaranty it won't be until I have exhausted every other avenue available, including ryder, budget, hertz, penske, home depot, lowes, or even a local towing service,... etc etc, OH, and BTW: The "agent" told me the equipment was "FULLY inspected and certified" to be in good, safe working order after every return,... Well, if so, how do you account for the bent and rusty tire-strap ratchets that I had to use two hands to force open and closed and tighten and loosen the tie-down straps, and the tire tie-down straps themselves that had HUGE gashes and cuts in the nylon webbing at the connection points, and which were weather-beaten and sun-faded (NYLON is WEAKENED BY SUNLIGHT!) and ramp keeper pins that wouldn't engage on the passenger side to keep the ramp extended while trying to load the vehicle? VERY VERY DISAPPOINTING! I have used UHaul several times in the past, and NEVER had such a poor experience. I guess there's no accounting for quality and service here anymore. And The agent just kept repeating his corporate-trained phrase of placation to me with the standard, whimpy, "sorry sir. but it's corporate police. I'm just the agent, I don't make the rules,... etc." Oh how the once PROUD uhaul company has deteriorated,.... Feel free to contact me if you have any explanation or remedy for my complaints and observations,... although at this point I hardly expect it,... Thank you very little!

SUSAN G.
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Customer did not leave a comment.

Christopher C. | Overall Experience |
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Customer did not leave a comment.

Christina S. | Online Move In |
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I’m very happy the office staff was still available when we moved in because for first time storage unit users the process was really confusing, especially as I requested online. I was disappointed in the size of the smallest unit that I have because it said it was big enough to store one room worth of stuff in, maybe if you were storing a bathrooms worth of stuff, but we managed to store the few things I needed to. Otherwise, it was very clean, and the staff was very helpful.

TIMOTHY F.
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Customer did not leave a comment.

virgina S.
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Customer did not leave a comment.

Diettra J.
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Customer did not leave a comment.

Glenn C.
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Customer did not leave a comment.

KEITH P.
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Customer did not leave a comment.

RONALD C.
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Customer did not leave a comment.

ANTHONY E.
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Not real clear directions about vehicle confirmation (Of damage) Prior to leaving location.

John S.
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Customer did not leave a comment.

Adam C.
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I needed a van to transport 8ft pieces of wood for a project I'm doing at my house. I walked in without reservation and had a great experience. I'm a happy customer and will definitely keep this location in mind next time I do something like this.

Brian H.
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Truck had no air conditioning. Miserable tide. Blew hit air!!! Horrible.

KENNETH B.
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Customer did not leave a comment.

GERALD H.
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Customer did not leave a comment.

BRYAN G.
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Customer did not leave a comment.

KIMBERLY T.
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The lady was great checking in the trailer, she was very helpful and knowledgeable..... I checked in on the phone dropping off truck and everything was very understandable. I DID learn my lesson though and that was to deal with the actual company if ever had to do it again, instead of an independent dealer, other business...I will deal with u haul only. Returned it early so u haul had time to check it out before it goes out again. Thank you!

Elizabeth A.
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Customer did not leave a comment.

Michael T.
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Friendly service very helpful and professional

James O.
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We reserved a dolly and 2 packages of furniture pads but no one told us that the truck came with a dolly and furniture pads so we ended up with 2 dollies and 3 bunches of furniture pads.....and we had to pay extra for the dolly we really didn't need and the 2 bunches of furniture pads.

Lynda S. | First Impressions |
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Security card didn’t work. Alarms went off. Could not load app to check in nor check out truck.

Nicki R. | Overall Experience |
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The storage unit itself was fine. The facility was also well kept. The office staff never gave me a card to disable the alarm for my unit. I had terrible trouble with getting the unit set-up when I was in the office and for all my “trouble” uhaul gave me a discount on one months rent. Unbelievable.

Mark B.
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The employees are very polite and respectful. My first time using this location and I had a wonderful experience! Thank you, I give this location A+++++++

Cara M. | First Impressions |
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The advice we received for a storage and moving solution was excellent! Friendly and well informed.

Megan C. | Overall Experience |
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Customer did not leave a comment.

Robert B. | Overall Experience |
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My experience was very good with the people and the facility. The facility is always available and easy to access.

Suprena C. | Overall Experience |
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Customer did not leave a comment.

Robert B. | Overall Experience |
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We had a good experience that met a particular need for storing things for our daughter as she moved form one house to another. Thank you for being able to use the facility free for a month, great promotion !.

Rita S. | Overall Experience |
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They were very nice to me always.

rachael C. | First Impressions |
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Customer did not leave a comment.

MIchael H. | Overall Experience |
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Customer did not leave a comment.

Robert B. | First Impressions |
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Good experience, would uses them again.

Phillip F. | Overall Experience |
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I loved the staff they were real helpful and friendly

Nora U. | Online Move In |
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So far everything has been great. I've been able to access my unit, the staff was helpful in teaching me the check-in/out process. They even called me when they noticed that I locked my unit "open" instead of "closed." It's great to know that they really are looking out for my stuff.

Ruth B. | First Impressions |
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Kelly went above and beyond in her assistance. I was impressed when I saw the unit itself with the cleanliness and order. I would definitely recommend you to others.

Chad M. | First Impressions |
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Customer did not leave a comment.

Nancy W. | Overall Experience |
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The website said 24 hour access but the units were closed at 5 pm. Never would have rented here if I had know this prior to renting.

Tina S. | First Impressions |
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There was Nice people in your store . I only have one issue U Haul said that I never returned the Appliance Hand Truck to your Store N I did return it to your store.Please if soemone could contact .

Rita S. | First Impressions |
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Perfect for my needs, friendly people to help me at first. Love the environment, so my things will be freeze! Very, very happy!!

Donald M. | First Impressions |
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I had an issue with billing on my storage unit, but the associate (do not know her name) opened up my account & got it fixed rather quickly. I truly appreciate service received on by UHaul Chippewa.

Jean T. | First Impressions |
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good service

Julie D. | First Impressions |
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I was able to get in and out within 10 minutes. I rented a storage unit and Michael was quick and friendly in helping me with my transaction.

Pansy H. | First Impressions |
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Very helpful and directing you.

Leon M. | First Impressions |
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The employees tried there best. No manager was on duty. Finally got our storage unit after 1 hour wait. New facility, I understand. But just poor management and planning.

Brian H. | First Impressions |
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The team in Chippewa are outstanding. Very friendly and helpful

hopeann d. | First Impressions |
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I rented a 15ft truck & a new climate control 5x10 storage unit. Very satisfied the service & help I received. Everything was explained in detail. Truck & storage unit clean and worked well.

Elizabeth L. | Overall Experience |
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At the time of this review the facility was still under construction and did not have the access hours available as per the website, but the customer service was excellent.

No reviews have been submitted for this location.

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