Customer Reviews for U-Haul Moving & Storage of Chippewa

1,692 reviews

2660 Constitution Blvd   Beaver Falls, PA 15010

(724) 843-2592

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(724) 843-2592

2660 Constitution Blvd
Beaver Falls, PA 15010

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was charged for 48 miles and only used it for 17 miles

ANGELO G 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M 
Rating:
5.0

Customer did not leave a comment.

ERIKA C  |  Overall Experience 
Rating:
5.0

Very friendly, fast service.

BRADLEY C 
Rating:
5.0

I was unaware I had to download the app, the after hours is a long process.

BRITTANY J 
Rating:
5.0

Customer did not leave a comment.

Samantha M 
Rating:
5.0

Customer did not leave a comment.

Jason F  |  First Impressions 
Rating:
5.0

Trailer was dirty and the wheel strap on the driverside was swelled and got stuck in the ratchet. The wheel strap needs replaced or power washed and trimmed down to fit in and out of the ratchet. Almost thought I needed to cut the strap to get the car off the deck

MICHAEL J 
Rating:
1.0

U-haul has zero customer service. I provided all my info online so I could "walk right through" the pickup process. What a joke. They didn't have most of the info I provided so I basically went through the entire process again at the store. Then, before I could pullout I, ME, THE RENTER, had to circle the van taking pics of any dents or scratches so that I could prove they were not made by me. The van was so dirty I couldn't tell if there were scratches, dents or anything else. Total BS. Then, through the U-haul app(which I had downloaded) I was supposed to supply a pic of the license plate. Of course I had trouble with the app..."it happens all the time" is what I was told, so they said to take the pic on my phone and make sure it has a time stamp so they know I'm returning the same van I left with. Does any of this sound crazy to anyone else? I did more to pickup the van than the lady inside the store and the attendant who brought the van up. I walked in and out of the store many times to ask questions and try to do all the stuff they asked for. Do yourself a fav and borrow a friends truck. I'll never rent from U-haul again.

Matt F 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S 
Rating:
4.0

Better vehicles for the price. Maybe all wheel drive

DANIEL F 
Rating:
5.0

Customer did not leave a comment.

JEFFREY Y 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

ERIC M  |  Overall Experience 
Rating:
3.0

No lights in the parking lot, very dark.

BRANDON G 
Rating:
3.0

Customer did not leave a comment.

Kelly J 
Rating:
5.0

Customer did not leave a comment.

James R  |  Online Move In 
Rating:
5.0

No improvements needed...I had such a wonderful experience with my rental.

KENDALL D 
Rating:
4.0

nothing really

DAVID M 
Rating:
5.0

Customer did not leave a comment.

BRADFORD W 
Rating:
5.0

Customer did not leave a comment.

DANNY H 
Rating:
5.0

I think it would be better if you can let people know ahead of time that a major credit card is required to rent a pickup truck or van

RICHARD M 
Rating:
3.0

We returned the truck with the same Amy of gas & was still charged an extra $14

Beth B 
Rating:
5.0

Great people and very helpful

William R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS S 
Rating:
5.0

Customer did not leave a comment.

Gene D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUR E 
Rating:
5.0

Kelly was Outstanding. Thank you.

Jya C  |  First Impressions 
Rating:
1.0

I returned a rental a day early. Was told by Kelly that I would get a refund because of returning truck early. Instead I get charged for extra miles, how is that possible? Disputing charges.

Marsha S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S 
Rating:
1.0

Customer did not leave a comment.

Natosha D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott M  |  Overall Experience 
Rating:
5.0

Great team

FRANCISCO M 
Rating:
5.0

Customer did not leave a comment.

Jillian R 
Rating:
5.0

Kelly, at front desk, was very friendly and knowledgeable. See explained everything very clearly. Would recommend this facility to my friends.

JERE E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JILLIAN B 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
1.0

The deck of the van was wet. And it rode like I was in a dump truck . Price gauging should be illegal. I will never use U haul again. And I will tell everyone I can ,not to.

RICHARD H 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S 
Rating:
4.0

Customer did not leave a comment.

JANET B 
Rating:
5.0

Pay a little more for the security & convenience of being indoors but worth it to me. Worked out great & I would use again.

Mark G  |  Overall Experience 
Rating:
5.0

First rate service. Kelly was very friendly and knowledgeable about every phase of check-in. If the need ever arises again, I will definitely come back.

JERE E  |  First Impressions 
Rating:
5.0

nothing, your people were friendly and professional. Great location, equipment was clean, etc

F L 
Rating:
5.0

Customer did not leave a comment.

CHERYL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina B 
Rating:
5.0

Customer did not leave a comment.

CLINTON S 
Rating:
5.0

It was fast and easy, I had no problem.

KEITH B 
Rating:
5.0

Was a great experience.

SCOTT F 
Rating:
5.0

Everything was great and Kelly always did her best to solve any issues I had whether it was the storage unit or the U-Haul truck I rented. She went over and beyond her service to help me out.

Bernadette K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P 
Rating:
5.0

Customer did not leave a comment.

KENDELL I 
Rating:
5.0

Kelly was awesome. Great job. We are repeat customers and we will be back.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

Heather L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA R  |  Overall Experience 
Rating:
5.0

I really like that it was climate controlled

Lisa L  |  Overall Experience 
Rating:
5.0

Good location easy to find easy tobuse

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

KEVIN C 
Rating:
5.0

Customer did not leave a comment.

FRANCES L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

I think more light in the parking area. Even motion lighting would help identifying the equipment that has been leased.

DAVID A 
Rating:
5.0

Welcome with a smile and walked me through the drop off ….. 👍

JOHN S 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

Samuel P 
Rating:
5.0

Customer did not leave a comment.

Diane R 
Rating:
5.0

Customer did not leave a comment.

LARRY G 
Rating:
5.0

Great place

Michael S 
Rating:
5.0

GREAT JOB ON ALL LEVELS

James S 
Rating:
5.0

Excellent service

JOHN T 
Rating:
5.0

Customer did not leave a comment.

Robert C  |  Overall Experience 
Rating:
5.0

The advertising of only $20 for the truck is misleading, as the mileage adds up a lot of additional cost. I did not think that driving the truck only around 100 miles would lead to an almost $200 bill - this is quite pricy for such a short distance.

SPENCER Y 
Rating:
2.0

I had rented a trailer from Monaca, and I called to extend the trailer. I spoke with Nathan and had suggested that Chippewa had a special for a month free and $44.00 and I could cancel any time. Well, I decided to take the opportunity to the storage unit online and they did charge me $47.00 for the storage unit. I had called the next day to cancel, and Kelly said that she would refund me. However, she did not refund me at that time. I received a text and an email stating that my card was decline and I would be charged with late fee. I texted Kelly back that I had cancel. Then I check my email and saw that I had message, and I called her to let her know I canceled, and she realized that she did not refund me or cancel my storage unit. I believe there is a lot of miscommunications throughout the company. I could not submit the review because I could not answer questions of the storage facility because I cancel before I could use it.

Melinda S  |  Overall Experience 
Rating:
2.0

When customer takes possession of rental that’s what the receipt should say not ten or 15 mins or 20 mins earlier than when he or she can drive away in it !!

TERRY P 
Rating:
5.0

Customer did not leave a comment.

SHANE P 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

Customer did not leave a comment.

RONNIE E 
Rating:
4.0

installed hitch in two hours did a good job

John K 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN T 
Rating:
5.0

The staff at the Chippewa location accommodated me in a very friendly and conscientious manner. This is a great team!

John R 
Rating:
1.0

I was charged for a month of storage and moved my things out a month before and still got charged. I had to call to fix it and then still had to call for a second time because was not showing up on my bank account as fixed. The next day it was on there. Very poor experience.

Keri D  |  Overall Experience 
Rating:
5.0

When we picked up the trailer everything went perfect the entire way to Florida. However, at the drop off place we were told they would not accept it. And then we called another drop off center, again we were refused !!! Onto the next drop off spot. This place was happy to take the trailer !! So how about this idea: When drop offs are supposed to be at a certain area how about actually making them take stuff mention ?

DENISE F 
Rating:
5.0

Customer did not leave a comment.

RONALD M 
Rating:
5.0

Customer did not leave a comment.

Gypsy M 
Rating:
5.0

Customer did not leave a comment.

Mike B  |  First Impressions 
Rating:
5.0

We had an excellent experience working with Kelly and crew. This facility did well in meeting our needs, especially last minute additions of more storage rooms.

JOHN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSANN B 
Rating:
5.0

Customer did not leave a comment.

CODY Z 
Rating:
5.0

Customer did not leave a comment.

MARK T 
Rating:
5.0

Customer did not leave a comment.

DAVID F 
Rating:
5.0

Customer did not leave a comment.

PATRICK G 
Rating:
5.0

Customer did not leave a comment.

MEGAN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX R 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R 
Rating:
5.0

The people at this location were great. Everyone we had contact with was smiling and helpful. That is unique these days. Thank you!

MICHAEL M 
Rating:
5.0

Great customer service

CARL S 
Rating:
4.0

Equipment was clean but the A/C was not working. Center was able to change out with a better unit

MAURICE H 
Rating:
5.0

Thank you!

BRANDON V 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N 
Rating:
3.0

Moved in 90 degree weather 3hour drive and the trucks AC didn't work

RYAN S 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO M 
Rating:
5.0

Customer did not leave a comment.

Hitesh P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
5.0

Kelly and the team at the U-Haul in Chippewa did an amazing job! I was thankful for all of their help from start to finish!

BRANDON V 
Rating:
4.0

Customer did not leave a comment.

Donna B 
Rating:
5.0

Eady to secure a unit online. Moved in next day. Staff very friendly and efficient. Great experience. Could not get any easier

Susan N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle L  |  Overall Experience 
Rating:
5.0

Easy... Great people

KEITH L 
Rating:
5.0

Customer did not leave a comment.

Tracy P  |  Overall Experience 
Rating:
5.0

I appreciate Kelly and her staff. They are very helpful.

Judith W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedes P  |  Online Move In 
Rating:
5.0

Was our first and likely our last storage experience but we were very impressed with how Uhaul and the local team runs the business.

Katie K  |  Overall Experience 
Rating:
3.0

Quite giving me a hard time trying to rent a pick up truck. That I rented three times before with no problem

JASON B 
Rating:
5.0

Friendly staff, enjoyed the pickup and dropoff experience

ADAM T 
Rating:
4.0

Easy drop off! Inviting storefront as well to aid in any issues!

Rebecca S 
Rating:
5.0

Customer did not leave a comment.

TODD M 
Rating:
4.0

Customer did not leave a comment.

sharon r  |  First Impressions 
Rating:
5.0

The guys were great, check in and out were both smooth. Everyone was helpful and friendly.

BARBARA D 
Rating:
4.0

Super fast drop off service... Friendly service...

DAVID Q 
Rating:
4.0

Truck was very nice/new and worked well. Had a billing issue with the "guaranteed best rate", but after speaking with the 800 number and eventually, the store manager, it got sorted out. I do wish the the BEST rate was calculated correctly as - had I not caught it would have been a substantial hit to my pocket. I WILL use your services again.

Brandon S 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
4.0

My only concern was that the rates kept going up.

Pat L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad A 
Rating:
5.0

Customer did not leave a comment.

Kasi H 
Rating:
2.0

I RESERVED MY TRUUCK AT ONE LOCATIONS AND SHORTLY BEFORE I WAS TO PICK IT UP, THEY CHANGED IT TO ANOTHER LOCATION. WENT TO THAT LOOCATION, THEY HAD NONE OF THE INFORMATION OF ME RESERVING A TRUCK.

Jennifer M 
Rating:
5.0

Staff was courteous and very professional

James c 
Rating:
5.0

From the day I called to inquire about an available unit in early January until the day I removed my belongings and ended my contract the service by the staff has been TOP NOTCH! The manager Kelly is always very kind and helpful and the staff is always so courteous. You don’t see a lot of that anymore! This is really a great team. Kind, friendly, helpful, and patient. I really appreciated the service I received and recommend this U haul location for ANYTHING related to moving! Kelly than you so much and please give your team a big THANK YOU as well!

Jimmy B  |  Overall Experience 
Rating:
5.0

Donovan was extremely helpful.

Albert H 
Rating:
5.0

The people are wonderful there! They do all they can to help you with reservations & access. I highly recommend them.

Rebekah G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carol W 
Rating:
1.0

The truck had only 1/4 tank of gas, Which forced me to put gas in it before use. Not knowing how much i was going to use. I filled it up. Which cost me $100. I knew that i was traveling at least 80 miles and only had truck for 10hrs for task. Well I used only approx 1/4 tank. That's $50 extra to my budget. I hope this is not a U-haul practice with managers to gain extra money (gas) or just laziness on local u-haul. This is very deceiving and untrustworthy practice. I am waiting for a response from U-haul before reporting to BBB. I also did not appreciate the manager's attitude. Its 3rd time dealing with her and every time the same.

DANIEL D 
Rating:
5.0

The staff was super nice and polite. Great service!!

Travis L 
Rating:
4.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Thanks again, good job.

LAWRENCE W 
Rating:
5.0

great

STEPHEN M  |  Online Move In 
Rating:
5.0

Technician was knowledgeable, professional, fast, courteous and did a perfect installation with exceptional customer service.

Karrie N 
Rating:
5.0

Customer did not leave a comment.

Suzann M  |  Overall Experience 
Rating:
4.0

The only thing I had an issue with was not be reimbursed for my monthly payment. You will pay for unused boxes if returned but will not reimburse if you have not used the entire month renting a storage unit. Kind of contradicting. Not very fair to your customers. This should be changed.

Valerie R  |  Overall Experience 
Rating:
3.0

I did not move out the 28th. I moved my stuff out on the 25th the day I requested move out. Check the cameras.

DEIANEIRA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herman S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENISE A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEIANEIRA S  |  First Impressions 
Rating:
5.0

Matt and his colleagues were super friendly. The computer system glitched multiple times setting up the account, but otherwise the staff were friendly, responsive, and very detail oriented. They seemed genuinely happy to work, which is a challenge to find. Kelly was also very kind on the phone and was able to talk through the types of units as well as offer a promotion since we’re a nonprofit. Thanks all!

AMBER C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtnie S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAMELA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josie R  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kelly H  |  Overall Experience 
Rating:
5.0

Wish there were longer evenings hours

Bernadette K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtnie S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATIE M  |  First Impressions 
Rating:
5.0

Staff was amazing! Andrew and Kelly were wonderful!!

Angela M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maryella W  |  Online Move In 
Rating:
1.0

I had to travel 18hr from Miami to your location! I needed help, with my unit and no one wanted to help me out. I would never use uhaul again anywhere in the United States!

Juan T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PENNY M  |  First Impressions 
Rating:
5.0

Kelly Klink is a superhero. I don't know what your policy is regarding super-human abilities, but I might actually badger someone until she gets a raise. If there was anyone who deserves it, it's Kelly. In a chaotic world full of uncertainty, she has been the light at the end of the tunnel. Yes, I am fully aware this sounds weird for a UHaul manager! But she literally, not figuratively, made my life whole. I owe her a portion of my sanity, and a large share of my well being. I cannot stress enough the impact she has made on my life, through accidental coincidence. Kelly is a gleaming gem amongst the stones I must traverse, and I state that with instance.

Michael M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristen p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHY C  |  First Impressions 
Rating:
5.0

Thanks for everything, Kelly.

william g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin C  |  First Impressions 
Rating:
5.0

Great people to work with. Very accommodating. Showed me my units and walked me through the process.

Amy R  |  First Impressions 
Rating:
5.0

Everything was great I will use u guys agan down the road for all my needs

MICHAEL M  |  Overall Experience 
Rating:
5.0

Thank you.

david c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN D  |  Overall Experience 
Rating:
5.0

Very helpful employees, convenient drive in unloading out of the weather, nice to have the complimentary carts, convenient location.

JOHN P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randolph R  |  Overall Experience 
Rating:
5.0

Jeff and Marvin were extremely kind and helpful.

MICHELLE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedes S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley P  |  Overall Experience 
Rating:
5.0

Devin provided great customer service and was very friendly and answered all my questions.

Jimmy B  |  First Impressions 
Rating:
5.0

Everything was clearly explained and demonstrated

MICHAEL B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CINDY C  |  First Impressions 
Rating:
2.0

The outside keypad doesn’t work!!!!!!!! if the facility is closed and the keypad malfunctions, you can’t access your unit. FIX YOUR KEYPAD.

Natosha D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

carole r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M  |  First Impressions 
Rating:
5.0

As advertised

todd a  |  Overall Experience 
Rating:
5.0

Very helpful, patient, and kind staff

Samuel D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl h  |  Overall Experience 
Rating:
3.0

Everything went well.

PEGGY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN P  |  Overall Experience 
Rating:
5.0

Every one was really nice and friendly. Thank you so much

betty p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kylee G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY L  |  Overall Experience 
Rating:
5.0

I ran a storage facility so I know what I like. I love that you can pull in, feel secure, get a cart and it’s all climate controlled so no need for pallets!! Very convenient and clean! Thank you!!

Bonnie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank y  |  First Impressions 
Rating:
3.0

I only used 8 of my 30 days and the policy is no refund for unused days but they will charge the next person for price for a unit already paid for so my unit will sit empty until the 28th. Plus I signed on line for the $49 unit and was forced into an $80 unit

MELISSA H  |  Overall Experience 
Rating:
5.0

Nice people to rent from. They gave me my first month's rental fee free of charge, there are not many businesses like that! So glad that I decided to rent from U-HAUL, well done U-HAUL, BROV0!!!!!!!!!!!!!!!!!!!!!!!!

DANIEL K  |  First Impressions 
Rating:
5.0

Access card to disarm the alarm didn’t work but didn’t keep the unit long so wasn’t a big deal. Overall, satisfied with my experience.

TRISTAN S  |  Overall Experience 
Rating:
4.0

A little expensive for the size.

Thomas G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K  |  First Impressions 
Rating: