I was charged for 48 miles and only used it for 17 miles
ANGELO GCustomer Reviews for U-Haul Moving & Storage of Chippewa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, fast service.
BRADLEY CI was unaware I had to download the app, the after hours is a long process.
BRITTANY JTrailer was dirty and the wheel strap on the driverside was swelled and got stuck in the ratchet. The wheel strap needs replaced or power washed and trimmed down to fit in and out of the ratchet. Almost thought I needed to cut the strap to get the car off the deck
MICHAEL JU-haul has zero customer service. I provided all my info online so I could "walk right through" the pickup process. What a joke. They didn't have most of the info I provided so I basically went through the entire process again at the store. Then, before I could pullout I, ME, THE RENTER, had to circle the van taking pics of any dents or scratches so that I could prove they were not made by me. The van was so dirty I couldn't tell if there were scratches, dents or anything else. Total BS. Then, through the U-haul app(which I had downloaded) I was supposed to supply a pic of the license plate. Of course I had trouble with the app..."it happens all the time" is what I was told, so they said to take the pic on my phone and make sure it has a time stamp so they know I'm returning the same van I left with. Does any of this sound crazy to anyone else? I did more to pickup the van than the lady inside the store and the attendant who brought the van up. I walked in and out of the store many times to ask questions and try to do all the stuff they asked for. Do yourself a fav and borrow a friends truck. I'll never rent from U-haul again.
Matt FBetter vehicles for the price. Maybe all wheel drive
DANIEL FNo lights in the parking lot, very dark.
BRANDON GNo improvements needed...I had such a wonderful experience with my rental.
KENDALL Dnothing really
DAVID MI think it would be better if you can let people know ahead of time that a major credit card is required to rent a pickup truck or van
RICHARD MWe returned the truck with the same Amy of gas & was still charged an extra $14
Beth BGreat people and very helpful
William R | Overall ExperienceKelly was Outstanding. Thank you.
Jya C | First ImpressionsI returned a rental a day early. Was told by Kelly that I would get a refund because of returning truck early. Instead I get charged for extra miles, how is that possible? Disputing charges.
Marsha S | Overall ExperienceGreat team
FRANCISCO MKelly, at front desk, was very friendly and knowledgeable. See explained everything very clearly. Would recommend this facility to my friends.
JERE E | Overall ExperienceThe deck of the van was wet. And it rode like I was in a dump truck . Price gauging should be illegal. I will never use U haul again. And I will tell everyone I can ,not to.
RICHARD HPay a little more for the security & convenience of being indoors but worth it to me. Worked out great & I would use again.
Mark G | Overall ExperienceFirst rate service. Kelly was very friendly and knowledgeable about every phase of check-in. If the need ever arises again, I will definitely come back.
JERE E | First Impressionsnothing, your people were friendly and professional. Great location, equipment was clean, etc
F LIt was fast and easy, I had no problem.
KEITH BWas a great experience.
SCOTT FEverything was great and Kelly always did her best to solve any issues I had whether it was the storage unit or the U-Haul truck I rented. She went over and beyond her service to help me out.
Bernadette K | Overall ExperienceKelly was awesome. Great job. We are repeat customers and we will be back.
JAMES MI really like that it was climate controlled
Lisa L | Overall ExperienceGood location easy to find easy tobuse
ROBERT PI think more light in the parking area. Even motion lighting would help identifying the equipment that has been leased.
DAVID AWelcome with a smile and walked me through the drop off ….. 👍
JOHN SGreat place
Michael SGREAT JOB ON ALL LEVELS
James SExcellent service
JOHN TThe advertising of only $20 for the truck is misleading, as the mileage adds up a lot of additional cost. I did not think that driving the truck only around 100 miles would lead to an almost $200 bill - this is quite pricy for such a short distance.
SPENCER YI had rented a trailer from Monaca, and I called to extend the trailer. I spoke with Nathan and had suggested that Chippewa had a special for a month free and $44.00 and I could cancel any time. Well, I decided to take the opportunity to the storage unit online and they did charge me $47.00 for the storage unit. I had called the next day to cancel, and Kelly said that she would refund me. However, she did not refund me at that time. I received a text and an email stating that my card was decline and I would be charged with late fee. I texted Kelly back that I had cancel. Then I check my email and saw that I had message, and I called her to let her know I canceled, and she realized that she did not refund me or cancel my storage unit. I believe there is a lot of miscommunications throughout the company. I could not submit the review because I could not answer questions of the storage facility because I cancel before I could use it.
Melinda S | Overall ExperienceWhen customer takes possession of rental that’s what the receipt should say not ten or 15 mins or 20 mins earlier than when he or she can drive away in it !!
TERRY Pinstalled hitch in two hours did a good job
John KThe staff at the Chippewa location accommodated me in a very friendly and conscientious manner. This is a great team!
John RI was charged for a month of storage and moved my things out a month before and still got charged. I had to call to fix it and then still had to call for a second time because was not showing up on my bank account as fixed. The next day it was on there. Very poor experience.
Keri D | Overall ExperienceWhen we picked up the trailer everything went perfect the entire way to Florida. However, at the drop off place we were told they would not accept it. And then we called another drop off center, again we were refused !!! Onto the next drop off spot. This place was happy to take the trailer !! So how about this idea: When drop offs are supposed to be at a certain area how about actually making them take stuff mention ?
DENISE FWe had an excellent experience working with Kelly and crew. This facility did well in meeting our needs, especially last minute additions of more storage rooms.
JOHN P | Overall ExperienceThe people at this location were great. Everyone we had contact with was smiling and helpful. That is unique these days. Thank you!
MICHAEL MGreat customer service
CARL SEquipment was clean but the A/C was not working. Center was able to change out with a better unit
MAURICE HThank you!
BRANDON VMoved in 90 degree weather 3hour drive and the trucks AC didn't work
RYAN SKelly and the team at the U-Haul in Chippewa did an amazing job! I was thankful for all of their help from start to finish!
BRANDON VEady to secure a unit online. Moved in next day. Staff very friendly and efficient. Great experience. Could not get any easier
Susan N | Online Move InEasy... Great people
KEITH LI appreciate Kelly and her staff. They are very helpful.
Judith W | First ImpressionsWas our first and likely our last storage experience but we were very impressed with how Uhaul and the local team runs the business.
Katie K | Overall ExperienceQuite giving me a hard time trying to rent a pick up truck. That I rented three times before with no problem
JASON BFriendly staff, enjoyed the pickup and dropoff experience
ADAM TEasy drop off! Inviting storefront as well to aid in any issues!
Rebecca SThe guys were great, check in and out were both smooth. Everyone was helpful and friendly.
BARBARA DSuper fast drop off service... Friendly service...
DAVID QTruck was very nice/new and worked well. Had a billing issue with the "guaranteed best rate", but after speaking with the 800 number and eventually, the store manager, it got sorted out. I do wish the the BEST rate was calculated correctly as - had I not caught it would have been a substantial hit to my pocket. I WILL use your services again.
Brandon SMy only concern was that the rates kept going up.
Pat L | Overall ExperienceI RESERVED MY TRUUCK AT ONE LOCATIONS AND SHORTLY BEFORE I WAS TO PICK IT UP, THEY CHANGED IT TO ANOTHER LOCATION. WENT TO THAT LOOCATION, THEY HAD NONE OF THE INFORMATION OF ME RESERVING A TRUCK.
Jennifer MStaff was courteous and very professional
James cFrom the day I called to inquire about an available unit in early January until the day I removed my belongings and ended my contract the service by the staff has been TOP NOTCH! The manager Kelly is always very kind and helpful and the staff is always so courteous. You don’t see a lot of that anymore! This is really a great team. Kind, friendly, helpful, and patient. I really appreciated the service I received and recommend this U haul location for ANYTHING related to moving! Kelly than you so much and please give your team a big THANK YOU as well!
Jimmy B | Overall ExperienceDonovan was extremely helpful.
Albert HThe people are wonderful there! They do all they can to help you with reservations & access. I highly recommend them.
Rebekah G | Online Move InThe truck had only 1/4 tank of gas, Which forced me to put gas in it before use. Not knowing how much i was going to use. I filled it up. Which cost me $100. I knew that i was traveling at least 80 miles and only had truck for 10hrs for task. Well I used only approx 1/4 tank. That's $50 extra to my budget. I hope this is not a U-haul practice with managers to gain extra money (gas) or just laziness on local u-haul. This is very deceiving and untrustworthy practice. I am waiting for a response from U-haul before reporting to BBB. I also did not appreciate the manager's attitude. Its 3rd time dealing with her and every time the same.
DANIEL DThe staff was super nice and polite. Great service!!
Travis LThanks again, good job.
LAWRENCE Wgreat
STEPHEN M | Online Move InTechnician was knowledgeable, professional, fast, courteous and did a perfect installation with exceptional customer service.
Karrie NThe only thing I had an issue with was not be reimbursed for my monthly payment. You will pay for unused boxes if returned but will not reimburse if you have not used the entire month renting a storage unit. Kind of contradicting. Not very fair to your customers. This should be changed.
Valerie R | Overall ExperienceI did not move out the 28th. I moved my stuff out on the 25th the day I requested move out. Check the cameras.
DEIANEIRA S | Overall ExperienceMatt and his colleagues were super friendly. The computer system glitched multiple times setting up the account, but otherwise the staff were friendly, responsive, and very detail oriented. They seemed genuinely happy to work, which is a challenge to find. Kelly was also very kind on the phone and was able to talk through the types of units as well as offer a promotion since we’re a nonprofit. Thanks all!
AMBER C | First ImpressionsWish there were longer evenings hours
Bernadette K | First ImpressionsStaff was amazing! Andrew and Kelly were wonderful!!
Angela M | First ImpressionsI had to travel 18hr from Miami to your location! I needed help, with my unit and no one wanted to help me out. I would never use uhaul again anywhere in the United States!
Juan T | Overall ExperienceKelly Klink is a superhero. I don't know what your policy is regarding super-human abilities, but I might actually badger someone until she gets a raise. If there was anyone who deserves it, it's Kelly. In a chaotic world full of uncertainty, she has been the light at the end of the tunnel. Yes, I am fully aware this sounds weird for a UHaul manager! But she literally, not figuratively, made my life whole. I owe her a portion of my sanity, and a large share of my well being. I cannot stress enough the impact she has made on my life, through accidental coincidence. Kelly is a gleaming gem amongst the stones I must traverse, and I state that with instance.
Michael M | Overall ExperienceThanks for everything, Kelly.
william g | Overall ExperienceGreat people to work with. Very accommodating. Showed me my units and walked me through the process.
Amy R | First ImpressionsEverything was great I will use u guys agan down the road for all my needs
MICHAEL M | Overall ExperienceThank you.
david c | Overall ExperienceVery helpful employees, convenient drive in unloading out of the weather, nice to have the complimentary carts, convenient location.
JOHN P | First ImpressionsJeff and Marvin were extremely kind and helpful.
MICHELLE M | First ImpressionsDevin provided great customer service and was very friendly and answered all my questions.
Jimmy B | First ImpressionsEverything was clearly explained and demonstrated
MICHAEL B | First ImpressionsThe outside keypad doesn’t work!!!!!!!! if the facility is closed and the keypad malfunctions, you can’t access your unit. FIX YOUR KEYPAD.
Natosha D | Online Move InAs advertised
todd a | Overall ExperienceVery helpful, patient, and kind staff
Samuel D | Overall ExperienceEverything went well.
PEGGY R | First ImpressionsEvery one was really nice and friendly. Thank you so much
betty p | Overall ExperienceI ran a storage facility so I know what I like. I love that you can pull in, feel secure, get a cart and it’s all climate controlled so no need for pallets!! Very convenient and clean! Thank you!!
Bonnie S | Overall ExperienceI only used 8 of my 30 days and the policy is no refund for unused days but they will charge the next person for price for a unit already paid for so my unit will sit empty until the 28th. Plus I signed on line for the $49 unit and was forced into an $80 unit
MELISSA H | Overall ExperienceNice people to rent from. They gave me my first month's rental fee free of charge, there are not many businesses like that! So glad that I decided to rent from U-HAUL, well done U-HAUL, BROV0!!!!!!!!!!!!!!!!!!!!!!!!
DANIEL K | First ImpressionsAccess card to disarm the alarm didn’t work but didn’t keep the unit long so wasn’t a big deal. Overall, satisfied with my experience.
TRISTAN S | Overall ExperienceA little expensive for the size.
Thomas G | Overall Experience