Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kelly klink is just about the best damn location manager ive met runs a tight ship keeps her store and equipment in top shape very pleseant and helpful 10/10 will recommend every time. This person deserves a raise!!!
Jesse B
Rating:
5.0
Friendly, helpful customer service. Staff is knowledgeable and supportive in hooking up equipment and checking connections to trailer.
KAREN C
Rating:
5.0
The general manager, Kelly Klink. And Amber were very helpful in my dealings with them. Excellent experience and facility.
RUTH C
|
Overall Experience
Rating:
5.0
Kelly is a excellent manager with excellent customer service communication
HERMAN S
Rating:
5.0
The staff was awesome I definitely recommend them
wayne g
Rating:
5.0
Customer did not leave a comment.
Edmond L
Rating:
5.0
Customer did not leave a comment.
ROBERT P
Rating:
4.0
Convenient, proce
Linda G
|
First Impressions
Rating:
5.0
Overall, was a great experience. Very thankful to have rented a van and box truck this week.
THOMAS K
Rating:
5.0
Customer did not leave a comment.
JANICE W
|
First Impressions
Rating:
5.0
I would highly recommend this facility. It is easy to access with friendly and helpful staff.
LYNDA S
|
Overall Experience
Rating:
5.0
A job well done! Very professional
I would rent from this location all the time now that I am relocated to Beaver falls pa store was spotless well organized merchandise.
Thank you all so much!
Chuck Rossi
SFC U.S.Army Retired
Disabiled Veteran
Chuck R
Rating:
5.0
Customer did not leave a comment.
Angela R
Rating:
5.0
Customer did not leave a comment.
EARL S
Rating:
5.0
Customer did not leave a comment.
CAROLYN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK S
|
First Impressions
Rating:
3.0
The older woman with the glasses wasn't very friendly. The young girl was very helpful and friendly!
JOSHUA M
Rating:
4.0
Customer did not leave a comment.
Sharon C
Rating:
4.0
Customer did not leave a comment.
James A
|
Overall Experience
Rating:
5.0
The system was down and the staff did everything they could to check in and out on their apps. They even unlocked the loading bays by hand so we could move our son back to college. For us this involved renting and returning a truck and closing out 2 units.
Michelle L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brad M
Rating:
5.0
awesome as always
devin h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
1.0
Upon the return of the truck, the lady that "looked over" the truck said I damaged it and was very rude about it. The other guy there (mavrick) i believe his name is, was awesome, he came out with me to look over the truck again and seen that there was damage from previous rentals that were never marked and assured me that it would be taken care of. The gm got back to me prompt and assured that I was correct and not responsible for the damage.
ALAN J
Rating:
5.0
Customer did not leave a comment.
NELSON S
Rating:
5.0
When I picked up the 5x9 trailer, I asked if the 5' represented the ID or OD of the trailer and was told it was the ID. I should have verified since the item that I was hauling with the trailer was 57 inches wide, and it barely fit since the 5-foot represented the OD. Otherwise, everything went well. Thank you.
FRANK K
Rating:
4.0
Customer did not leave a comment.
STEPHEN C
Rating:
5.0
Customer did not leave a comment.
SUSAN K
|
Overall Experience
Rating:
5.0
Keep being as awesome as you are! I was able to book a van on very short notice. Everyone was professional, friendly, and quite helpful.
MALLORY M
Rating:
5.0
Customer did not leave a comment.
BRUCE B
Rating:
3.0
Better communication concerning how billing works. I was charged both the estimated and actual costs on my card and had to call corporate to be told the estimated cost would be removed by the end of the week.
GEORGE A
Rating:
5.0
Customer did not leave a comment.
LAURA M
Rating:
5.0
Customer did not leave a comment.
Pansy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARCUS H
Rating:
5.0
Customer did not leave a comment.
Mandi M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
5.0
Customer did not leave a comment.
MANEVALIL D
Rating:
5.0
Customer did not leave a comment.
TAMARA A
Rating:
5.0
Customer did not leave a comment.
Fabricio D
Rating:
5.0
Customer did not leave a comment.
MICHELLE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MICHAEL K
Rating:
1.0
I am really upset, I was told at the booking of the uhaul box, that I would receive a box to pack and that it would be shipped to my new home. I did receive the box to pack, but it was not shipped to my new home, it was dropped off at a uhaul location over 30 mins from my home. When I contacted the location they said I either had to come and unpack there or pay someone to drop it off at my house. This is not what I was told when I ordered the box. I feel like my belongings were held for ransom. When I agreed to pay to have my belongs delivered, I was then told "oh never mind we cant deliver there." Why was I asked for a home address if the box was not going to be delivered there. I feel cheated and scammed.
monique d
Rating:
5.0
Customer did not leave a comment.
RENEA T
|
Overall Experience
Rating:
3.0
Rented a truck on 6/20/25 and had to pay more than was quoted in my online rental agreement. Still waiting for my refund after three phone calls about not receiving the check because I did not give the new address because I thought I would have the truck back the same day. The first time I called I explained that I did not have access to the mailbox at the old address and figured that I would receive it at my new address with the post office change of address sticker attached. A month and nine days later I'm still waiting for the check. My last phone call was on Saturday 7/26/25 and I have heard nothing from them. At this point I'm ready to call a fourth time and tell them to just keep it because this makes no sense at all. I should have cancelled the truck when a friend told me that U-Haul charged them over $500 when it was only supposed to cost $200. Next time I move I will not be using U-Haul
Juanita M
Rating:
5.0
Nothing, our experience was first rate! Very accommodating.
JAMES C
Rating:
5.0
Customer did not leave a comment.
Daniel D
Rating:
5.0
storage facility was clean and secure. Staff and Kelly, the location Manager, were always helpful
Pamela C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Nothing. The rental managed by Kelly the location Manager was efficient, professional, and friendly
PAMELA C
Rating:
5.0
The pickup truck smelled like an ash tray. Could have been cleaner. Overall very pleased with experience
LEON F
Rating:
5.0
Customer did not leave a comment.
RAYMOND K
Rating:
5.0
Customer did not leave a comment.
Peggy P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler M
|
Overall Experience
Rating:
5.0
Great experience renting through the Chippewa U Haul. Simple return after hours and very reasonable price.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
BRANDON C
Rating:
4.0
Customer did not leave a comment.
SUSAN K
|
First Impressions
Rating:
5.0
Thank you
REBECCA S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
STEVEN K
Rating:
5.0
Every one one friendly and helpful
RANDY C
Rating:
4.0
Think it’s stupid you want name and address of another person. Almost made me leave
MICHAEL J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WESTLEY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN N
Rating:
4.0
Customer did not leave a comment.
PENNY M
|
Overall Experience
Rating:
5.0
Na
FREDERICK T
Rating:
5.0
Kelly and her staff were very helpful and friendly at the same time.
Peggy P
|
First Impressions
Rating:
5.0
The manager on duty was wonderful and very, very helpful and went out of her way to accommodate and help me
JASON C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal E
|
First Impressions
Rating:
4.0
Friendly, helpful staff. It was an easy rental and much appreciated.
FRED B
Rating:
5.0
Customer did not leave a comment.
taral w
|
Overall Experience
Rating:
1.0
Horrible management that allows sexual harassment and dirty storage units. Overall rude workers as well that are no help to customers
NOAH H
|
Overall Experience
Rating:
5.0
Inspect the equipment better. Whoever used the 26’ truck prior to my using it, had a weld break on the top rear area where the ramp comes out, making the ramp unusable. I lost almost 3 hours of needed packing taking the truck back over, waiting to get the problem resolved, then going back home. That being said, the staff were extremely professional and courteous and legitimately resolved the issue as quickly as they could.
MICHAEL H
Rating:
5.0
This was extremely convenient and it helped us out so much! We will certainly recommend you!
JAMIE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikia M
|
First Impressions
Rating:
5.0
Very nice
TODD G
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
PAUL D
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Customer did not leave a comment.
Madison M
Rating:
5.0
Customer did not leave a comment.
PETER S
Rating:
5.0
Very helpful in a time when needed.
Thank you
Linda L
|
Overall Experience
Rating:
5.0
Thanks .. nice place
CHARLES S
|
Overall Experience
Rating:
5.0
I have used this storage facility more than once from renting a unit to renting a vehicle. It has always been a professional reliable place to do business with. I would and have recommended this particular location for the above mentioned needs.
Amy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONALD M
Rating:
5.0
The only thing negative I would say is the long walk from the garage to the unit. I’m handicap and have a hard time walking each year it gets worse. That’s no fault of yours it’s me. I solved the problem using my daughter and grandson to help. They did the running back and forth. I was so impressed with how clean and comfortable the facility was. I don’t think you could make it any better, it was great. 👍 Thank you
Michael T
|
Overall Experience
Rating:
5.0
The employees at this facility have always been very helpful and friendly. We store our boys furniture for two different college apartments there over the summer.
What I’m not happy about is that what I agreed to required me to pick a truck up at one location and drop it off at another so that I would have a free month of the storage Locker.
When I arrived, they told me not only did they not have the 10 x 10 locker that I ordered but that they were at 90 some percent capacity and couldn’t honor the free month of rental. This is not acceptable! I would’ve picked up and dropped off at the same location had I known this.
We had to figure out how to get all the furniture into two 5 x 10 lockers since the 10 x 10 I ordered wasn’t available.
I don’t understand how I can order something online, call back two different times with questions and to change a time, and no one actually said that when I showed up with a truck full of furniture that I may not have somewhere to store it. Ridiculous!
I fully expect the one month of free rental that I was offered. I didn’t ask for this. It was offered. I made the arrangements to pick up and drop off at different locations because of this.
Please call me with any questions. 412.352.5943.
Michelle
Michelle L
|
First Impressions
Rating:
5.0
On line should not offer deals that the location cannot honor. Will call to review.
Michael L
Rating:
5.0
Efficient customer oriented cars
CHRISTOPHER B
Rating:
5.0
Very professional and helpful.
Also, same applies to the Gettysburg Road, Mechanicsburg, PA, location where we returned some unopened packing items.
RICHARD T
Rating:
4.0
Customer did not leave a comment.
BRUCE D
Rating:
5.0
Customer did not leave a comment.
FRANCES L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan T
Rating:
5.0
Customer did not leave a comment.
Barrett B
Rating:
5.0
Customer did not leave a comment.
greg w
Rating:
5.0
Customer did not leave a comment.
Jane M
|
First Impressions
Rating:
5.0
Everything was great. Clean and secure, and very convenient with the indoor parking for loading and unloading. Restrooms clean, too. Only drawback was it became a little expensive for storing stuff I rarely used and mostly didn’t need!
Brett S
|
Overall Experience
Rating:
3.0
It does not have to do with the location, but the process. I could not get a trailer to haul a vehicle for safety reasons but I could get a car dolly for the same vehicle. The vehicle being hauled fit into the dimensions of the trailer and had no parts that would scrape. I had to drive it over an hour, car dollies are not meant for longer distances. Also when putting in the specifications of the truck we were using, since we didn't know the answers to questions asked we get defaulted to the lowest towing ratings. That doesn't make sense.
Zander m
Rating:
5.0
Customer did not leave a comment.
LEE S
Rating:
5.0
Customer did not leave a comment.
Stephen K
Rating:
5.0
Customer did not leave a comment.
Melody L
Rating:
3.0
Customer did not leave a comment.
JEFFREY E
Rating:
5.0
Customer did not leave a comment.
DAVID P
Rating:
4.0
Customer did not leave a comment.
RICHARD B
Rating:
5.0
Excellent customer service. Strongly recommend
JAMES A
Rating:
5.0
Everyone who works in the Chippewa location is friendly and helpful. Switched reservation to a larger truck with no issue. Great experience!
KERRI B
Rating:
4.0
Good experience
TIMOTHY H
Rating:
4.0
Truck was prepped for me by the front desk agent but I didn’t receive all my equipment. I rented a furniture dolly and it wasn’t placed in the vehicle. I drove an hour away to do my move and couldn’t even do many of the things I needed to because the dolly was missing.
NORMAN M
Rating:
5.0
Customer did not leave a comment.
Shanda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd M
Rating:
5.0
The staff was highly professional with the service and help
Herman S
Rating:
5.0
Customer did not leave a comment.
RONALD M
Rating:
5.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
Awesome
KAREN Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES L
|
Overall Experience
Rating:
5.0
Thank You.
Deyne R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN M
Rating:
5.0
Customer did not leave a comment.
MARCUS F
Rating:
4.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
Service was quick and friendly. It was 15 degrees outside and they had our moving van running and warm for us which was much appreciated.
Dennis G
Rating:
5.0
Customer did not leave a comment.
Sarah T
Rating:
2.0
Cost ended up being way more than I was made to believe it was going to be and the additional charge was charged to my card without my verbal permission
ANDREA J
Rating:
5.0
Customer did not leave a comment.
Patrick M
Rating:
1.0
Your team literally took advantage of a situation to make money for themselves and or the company. I was given a 2 hour time limit because the truck was already reserved. So they double dipped on a daily rental to make more money. That's bad business and a shame. I rent all the time because it's convenient. I'm seriously considering going through another company. That's bs..
BOBBY A
Rating:
5.0
Nothing … everything went smoothly for me. Friendly staff
RUSSELL C
Rating:
5.0
Customer did not leave a comment.
Heidi J
Rating:
1.0
I was charged for 48 miles and only used it for 17 miles
ANGELO G
Rating:
5.0
Customer did not leave a comment.
MICHELLE M
Rating:
5.0
Customer did not leave a comment.
ERIKA C
|
Overall Experience
Rating:
5.0
Very friendly, fast service.
BRADLEY C
Rating:
5.0
I was unaware I had to download the app, the after hours is a long process.
BRITTANY J
Rating:
5.0
Customer did not leave a comment.
Samantha M
Rating:
5.0
Customer did not leave a comment.
Jason F
|
First Impressions
Rating:
5.0
Trailer was dirty and the wheel strap on the driverside was swelled and got stuck in the ratchet. The wheel strap needs replaced or power washed and trimmed down to fit in and out of the ratchet. Almost thought I needed to cut the strap to get the car off the deck
MICHAEL J
Rating:
1.0
U-haul has zero customer service. I provided all my info online so I could "walk right through" the pickup process. What a joke. They didn't have most of the info I provided so I basically went through the entire process again at the store. Then, before I could pullout I, ME, THE RENTER, had to circle the van taking pics of any dents or scratches so that I could prove they were not made by me. The van was so dirty I couldn't tell if there were scratches, dents or anything else. Total BS. Then, through the U-haul app(which I had downloaded) I was supposed to supply a pic of the license plate. Of course I had trouble with the app..."it happens all the time" is what I was told, so they said to take the pic on my phone and make sure it has a time stamp so they know I'm returning the same van I left with. Does any of this sound crazy to anyone else? I did more to pickup the van than the lady inside the store and the attendant who brought the van up. I walked in and out of the store many times to ask questions and try to do all the stuff they asked for.
Do yourself a fav and borrow a friends truck. I'll never rent from U-haul again.
Matt F
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
Rating:
4.0
Better vehicles for the price. Maybe all wheel drive
DANIEL F
Rating:
5.0
Customer did not leave a comment.
JEFFREY Y
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
ERIC M
|
Overall Experience
Rating:
3.0
No lights in the parking lot, very dark.
BRANDON G
Rating:
3.0
Customer did not leave a comment.
Kelly J
Rating:
5.0
Customer did not leave a comment.
James R
|
Online Move In
Rating:
5.0
No improvements needed...I had such a wonderful experience with my rental.
KENDALL D
Rating:
4.0
nothing really
DAVID M
Rating:
5.0
Customer did not leave a comment.
BRADFORD W
Rating:
5.0
Customer did not leave a comment.
DANNY H
Rating:
5.0
Great people and very helpful
William R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gene D
|
Overall Experience
Rating:
5.0
Kelly was Outstanding. Thank you.
Jya C
|
First Impressions
Rating:
1.0
I returned a rental a day early. Was told by Kelly that I would get a refund because of returning truck early. Instead I get charged for extra miles, how is that possible? Disputing charges.
Marsha S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Natosha D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Scott M
|
Overall Experience
Rating:
5.0
Kelly, at front desk, was very friendly and knowledgeable. See explained everything very clearly. Would recommend this facility to my friends.
JERE E
|
Overall Experience
Rating:
5.0
Pay a little more for the security & convenience of being indoors but worth it to me. Worked out great & I would use again.
Mark G
|
Overall Experience
Rating:
5.0
First rate service. Kelly was very friendly and knowledgeable about every phase of check-in. If the need ever arises again, I will definitely come back.
JERE E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERYL B
|
Overall Experience
Rating:
5.0
Everything was great and Kelly always did her best to solve any issues I had whether it was the storage unit or the U-Haul truck I rented. She went over and beyond her service to help me out.
Bernadette K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILIP F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA R
|
Overall Experience
Rating:
5.0
I really like that it was climate controlled
Lisa L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCES L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert C
|
Overall Experience
Rating:
2.0
I had rented a trailer from Monaca, and I called to extend the trailer. I spoke with Nathan and had suggested that Chippewa had a special for a month free and $44.00 and I could cancel any time. Well, I decided to take the opportunity to the storage unit online and they did charge me $47.00 for the storage unit. I had called the next day to cancel, and Kelly said that she would refund me. However, she did not refund me at that time. I received a text and an email stating that my card was decline and I would be charged with late fee. I texted Kelly back that I had cancel. Then I check my email and saw that I had message, and I called her to let her know I canceled, and she realized that she did not refund me or cancel my storage unit. I believe there is a lot of miscommunications throughout the company.
I could not submit the review because I could not answer questions of the storage facility because I cancel before I could use it.
Melinda S
|
Overall Experience
Rating:
1.0
I was charged for a month of storage and moved my things out a month before and still got charged. I had to call to fix it and then still had to call for a second time because was not showing up on my bank account as fixed. The next day it was on there. Very poor experience.
Keri D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike B
|
First Impressions
Rating:
5.0
We had an excellent experience working with Kelly and crew. This facility did well in meeting our needs, especially last minute additions of more storage rooms.
JOHN P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MEGAN M
|
Overall Experience
Rating:
5.0
Eady to secure a unit online. Moved in next day. Staff very friendly and efficient. Great experience. Could not get any easier
Susan N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michelle L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy P
|
Overall Experience
Rating:
5.0
I appreciate Kelly and her staff. They are very helpful.
Judith W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mercedes P
|
Online Move In
Rating:
5.0
Was our first and likely our last storage experience but we were very impressed with how Uhaul and the local team runs the business.
Katie K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sharon r
|
First Impressions
Rating:
4.0
My only concern was that the rates kept going up.
Pat L
|
Overall Experience
Rating:
5.0
From the day I called to inquire about an available unit in early January until the day I removed my belongings and ended my contract the service by the staff has been TOP NOTCH! The manager Kelly is always very kind and helpful and the staff is always so courteous. You don’t see a lot of that anymore! This is really a great team. Kind, friendly, helpful, and patient. I really appreciated the service I received and recommend this U haul location for ANYTHING related to moving! Kelly than you so much and please give your team a big THANK YOU as well!
Jimmy B
|
Overall Experience
Rating:
5.0
The people are wonderful there! They do all they can to help you with reservations & access. I highly recommend them.
Rebekah G
|
Online Move In
Rating:
5.0
great
STEPHEN M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Suzann M
|
Overall Experience
Rating:
4.0
The only thing I had an issue with was not be reimbursed for my monthly payment. You will pay for unused boxes if returned but will not reimburse if you have not used the entire month renting a storage unit. Kind of contradicting. Not very fair to your customers. This should be changed.
Valerie R
|
Overall Experience
Rating:
3.0
I did not move out the 28th. I moved my stuff out on the 25th the day I requested move out. Check the cameras.
DEIANEIRA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Herman S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DENISE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANET W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEIANEIRA S
|
First Impressions
Rating:
5.0
Matt and his colleagues were super friendly. The computer system glitched multiple times setting up the account, but otherwise the staff were friendly, responsive, and very detail oriented. They seemed genuinely happy to work, which is a challenge to find. Kelly was also very kind on the phone and was able to talk through the types of units as well as offer a promotion since we’re a nonprofit. Thanks all!
AMBER C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtnie S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Amber B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PAMELA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Josie R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Kelly H
|
Overall Experience
Rating:
5.0
Wish there were longer evenings hours
Bernadette K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtnie S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
James C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATIE M
|
First Impressions
Rating:
5.0
Staff was amazing! Andrew and Kelly were wonderful!!
Angela M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maryella W
|
Online Move In
Rating:
1.0
I had to travel 18hr from Miami to your location! I needed help, with my unit and no one wanted to help me out. I would never use uhaul again anywhere in the United States!
Juan T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PENNY M
|
First Impressions
Rating:
5.0
Kelly Klink is a superhero. I don't know what your policy is regarding super-human abilities, but I might actually badger someone until she gets a raise. If there was anyone who deserves it, it's Kelly. In a chaotic world full of uncertainty, she has been the light at the end of the tunnel. Yes, I am fully aware this sounds weird for a UHaul manager! But she literally, not figuratively, made my life whole. I owe her a portion of my sanity, and a large share of my well being. I cannot stress enough the impact she has made on my life, through accidental coincidence. Kelly is a gleaming gem amongst the stones I must traverse, and I state that with instance.
Michael M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
john w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kristen p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATHY C
|
First Impressions
Rating:
5.0
Thanks for everything, Kelly.
william g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austin C
|
First Impressions
Rating:
5.0
Great people to work with. Very accommodating. Showed me my units and walked me through the process.
Amy R
|
First Impressions
Rating:
5.0
Everything was great I will use u guys agan down the road for all my needs
MICHAEL M
|
Overall Experience
Rating:
5.0
Thank you.
david c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN D
|
Overall Experience
Rating:
5.0
Very helpful employees, convenient drive in unloading out of the weather, nice to have the complimentary carts, convenient location.
JOHN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randolph R
|
Overall Experience
Rating:
5.0
Jeff and Marvin were extremely kind and helpful.
MICHELLE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mercedes S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley P
|
Overall Experience
Rating:
5.0
Devin provided great customer service and was very friendly and answered all my questions.
Jimmy B
|
First Impressions
Rating:
5.0
Everything was clearly explained and demonstrated
MICHAEL B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CINDY C
|
First Impressions
Rating:
2.0
The outside keypad doesn’t work!!!!!!!! if the facility is closed and the keypad malfunctions, you can’t access your unit. FIX YOUR KEYPAD.
Natosha D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
carole r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE M
|
First Impressions
Rating:
5.0
As advertised
todd a
|
Overall Experience
Rating:
5.0
Very helpful, patient, and kind staff
Samuel D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheryl h
|
Overall Experience
Rating:
3.0
Everything went well.
PEGGY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jenna C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN P
|
Overall Experience
Rating:
5.0
Every one was really nice and friendly. Thank you so much
betty p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kylee G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROY L
|
Overall Experience
Rating:
5.0
I ran a storage facility so I know what I like. I love that you can pull in, feel secure, get a cart and it’s all climate controlled so no need for pallets!! Very convenient and clean! Thank you!!
Bonnie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
frank y
|
First Impressions
Rating:
3.0
I only used 8 of my 30 days and the policy is no refund for unused days but they will charge the next person for price for a unit already paid for so my unit will sit empty until the 28th. Plus I signed on line for the $49 unit and was forced into an $80 unit
MELISSA H
|
Overall Experience
Rating:
5.0
Nice people to rent from. They gave me my first month's rental fee free of charge, there are not many businesses like that! So glad that I decided to rent from U-HAUL, well done U-HAUL, BROV0!!!!!!!!!!!!!!!!!!!!!!!!
DANIEL K
|
First Impressions
Rating:
5.0
Access card to disarm the alarm didn’t work but didn’t keep the unit long so wasn’t a big deal. Overall, satisfied with my experience.
TRISTAN S
|
Overall Experience
Rating:
4.0
A little expensive for the size.
Thomas G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry S
|
First Impressions
Rating:
4.0
Was friendly but for the first time I used the storage unit they should of walked me throw it honest maybe they can start doing
SHIRLEY C
|
First Impressions
Rating:
1.0
I will never use u haul ever again. The manager there is about the worst I've dealt with. Made an unauthorized charge right in front of me and said she wouldn't remove it. Had to call discover and they removed right away. Unfriendly staff in the afternoon, Charged me for gas I didn't use. I give them a 0 out of ten
Justin h
|
Overall Experience
Rating:
4.0
The storage area was clean, the restroom did not get cleaned after my first visit to load the unit, granted it was not horrible but the trash was still overflowing
STEVEN M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
freda y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah T
|
Overall Experience
Rating:
5.0
Maverick was very kind and explained everything exceptionally.
GENNIFER D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason B
|
Overall Experience
Rating:
1.0
Maintenance almost every month. The garage doors were constantly blocked off, the sliding door was constantly blocked off because of maintenance. Do better.
MICHAEL F
|
Overall Experience
Rating:
5.0
Kelly was super friendly from the moment I walked in the door. She was very personable, not with just me, but also the customer ahead of me. She made the process very simple and explained everything very well. She was incredibly kind to a stranger when I just needed kindness that day. Who knew renting a storage unit could be an emotional moment. She's a quality human being and I was lucky to have crossed paths with her in that day. Thank you Kelly!
DALE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEBRAH S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RONALD H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jesse D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KAREN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Josie R
|
Overall Experience
Rating:
5.0
The staff was very helpful, showing me how things work and where the nearest entrance and exit to use also how the key pad works.
Michael T
|
First Impressions
Rating:
2.0
I reserved a 10x10 unit online. The instructions when arriving could definitely be a little more clear. But besides that fact. When I arrived I found I was given 2 5x10 units not one 10x10. I saw a worker in the hall I asked about my situation they said they consider it the same because it's the same square footage. Which I understand. But I had several large awkward items that required a 10x10. She told me to go to the office. I go to the office and explain that I need a 10x10 and the woman behind the desk couldn't have had more attitude. She explained that my units were side by side I said that wasn't even the case they were around the corner from one another and she began arguing what unit numbers I was given. I then showed her on my phone that she was incorrect but she still insisted she was right even though I went to the units and found my tags. It turns out a 10x10 was readily avaliable so why I I not just given what I reserved in the first place? Not only that but when checking out it makes no mention that you may be substituted with two 5x10 units instead of one 10x10 and it doesn't ask if that is acceptable. That needs to be corrected. And the employees need a little more training in customer service. If I wasn't in a pinch I would absolutely left and stored my belongings elsewhere.
Lucas L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jesse L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMIEE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dan m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael C
|
First Impressions
Rating:
5.0
Employee was extremely nice
STEFANIE D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Antoinette M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela M
|
First Impressions
Rating:
5.0
Helpful staff and very clean and taken care of facility
Dana F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandra H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald S
|
First Impressions
Rating:
1.0
The alarm system needs repair. A contractor was working on a project and hasn't returned.
SUSAN P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Bonnie S
|
First Impressions
Rating:
5.0
I would recommend putting a garbage can in the place where you park your car. I just want to mention your employee, Devin Heinrich. We were moving out belongings in our unit. We came across a problem with a large antique hutch that was my mothers ( her mothers) and we couldn't get it on the UHaul. Devin was quick to assist us and he helped us find a smaller closer storage unit closer to the garage. I wanted to make mention of Devins thoughtfulness and ability to listen to our concerns and find a resolution without any further complications that evening. I couldn't thank him enough for his assistance. A few days later we got the right equipment to get that piece of furniture out and he was the one that checked us out. I was so glad to see him as I was able to thank him one more time. As our countrys work ethic has changed so much over the past few years its extremely frustrating when people won't help you when needed. You have a good employee with Devin! We had no issues while we were renting there and more than likely would of returned if needed..but we will definitely return now! Thank you again Devin Heinrich for your professionalism, your support, and your help that evening!
ROBIN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kayla S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brandon v
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paula C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
divinity w
|
Overall Experience
Rating:
5.0
The staff was friendly over the phone and more friendly in person. The service staff was very professional and friendly.
jerome w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SEAN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TAUSHIA F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darin L
|
Overall Experience
Rating:
3.0
My 1st month was free but they charged me anyways, I didn't get a receipt so I didn't know until I looked at my account later. It will be 3-5 business days for $78 to be available in my account
MELISSA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARC J
|
Overall Experience
Rating:
5.0
However, it was a little over priced per month
Ralph R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leslie M
|
Overall Experience
Rating:
5.0
Friendly staff. Exceeded my expectations.
kathryn r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dan m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jarrett g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melissa L
|
First Impressions
Rating:
5.0
We experienced the best customer service! The guy who helped us said he really Is only maintaince/mechanical but he was excellent! The facility is amazing. We are extremely pleased and would highly recommend!
Jesse A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
fontaine g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bryan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
andrew m
|
Overall Experience
Rating:
5.0
I am very impressed with uhaul and the storage facility! ☆☆☆☆☆
Chris B
|
First Impressions
Rating:
5.0
Everyone was so pleasant and helpful ,I would definitely use this facility again if I need a storage unit ! You are still invites out for a for the fire 🔥 in May lol 😂 thank you all !
Bobbie J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
april s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Reyne H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maura C
|
Overall Experience
Rating:
5.0
The staff is amazing
Jonathan N
|
Overall Experience
Rating:
5.0
Keep up the great work
Darlann S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARRY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anne f
|
Overall Experience
Rating:
5.0
The only storage unit I will ever use
TANISSA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrew m
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Darlann S
|
First Impressions
Rating:
5.0
Kelly was so helpful to me
THOMAS m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
William R
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
nathan a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gary h
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Roxanne B
|
Overall Experience
Rating:
5.0
Very good, but need to keep garage doors in operating order
Timothy J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stanly m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA L
|
Overall Experience
Rating:
4.0
Never had an issues with the facility. Everything was always clean and convenient
ASHLEY R
|
Overall Experience
Rating:
5.0
All was good and friendly I definitely use it again
Tina B
|
Overall Experience
Rating:
4.0
Only a mix up as 10x20 was emptied marred the experience. An employee closed out rental of truck that emptied 10x10 on Friday Dec30th. I thought he was closing out rental of 10x10 too. I was mistaken in what he was allowed to do. Adjustments were made with t h hesitation. Good experience. Just not best ecperience.
Christopher B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GEORGE P
|
Overall Experience
Rating:
4.0
Rat traps everywhere makes you worry about your items a little bit. Only complaint.
Kari M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric G
|
First Impressions
Rating:
4.0
I had rented a storage unit and when I arrived to move belongings in I found it was already occupied as I could not access it. The employees seem puzzled by this especially the person that rented it out to me. They did find me similar storage on the opposite end of the facility, which wouldn't have been an issue except I had already unloaded half the moving truck. That made for a long haul since we did not want to repack the moving truck to simply get to the other side. In the end, I was able to get my belongings in a suitable storage unit. So despite the inconvenience the experience was satisfactory.
Jason H
|
First Impressions
Rating:
5.0
Best storage unit I have ever used. I wish there were more around like this one.
Randy V
|
Overall Experience
Rating:
5.0
Good move on my part
floyd s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
christabol L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMMY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Constance H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joan M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Erica F
|
Overall Experience
Rating:
5.0
I can't say enough awesome things about the staff and the facility. I'm 52 years old and I have never felt so important and appreciated by any other business and its staff. You have a top notch business and staff in Chippewa Pennsylvania. Thank you 😊.
peter h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcia M
|
Overall Experience
Rating:
4.0
However I paid for a month and didn’t stay the whole month and didn’t get a rebate
Krystal A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corey w
|
Overall Experience
Rating:
4.0
I had a encounter with an employee that was rude at the Chippewa location
Anthony N
|
First Impressions
Rating:
5.0
Very friendly staff. Very convenient and easy to use.
Sally C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Amy J
|
Overall Experience
Rating:
3.0
I would say over all good! Only complaint would be doors were always broken. Sometimes doors wouldn't even work. Took forever to get fixed. But the manager was super helpful and had great customer service skills.
kurt k
|
Overall Experience
Rating:
4.0
The alarm system for the unit never worked properly. Even when I put the code in at the front door, the alarm for the unit would go off every time I opened it. It would shut off after about 10 seconds. I learned to just ignore it. It also seems odd that there is a sign in the lobby area that prohibits leaving trash, but the It was always full of old furniture, mattresses, etc. Inside, Maverick was very friendly and helpful each time I went into the office no matter how busy he was.
Brian W
|
Overall Experience
Rating:
3.0
The carts the last time I was there had rat poop on them along with the one area that was like a leave/donate you stuff was filled with broken and gross stuff. It’s been sitting there for months including a broken tv.
Aarika C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian W
|
Overall Experience
Rating:
4.0
The video doesn't look like the facility it was a bit confusing, but we are all moved now.
Kimberly P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Eric S
|
First Impressions
Rating:
5.0
Clean, secure, easy. Loved the indoor bays for loading in any weather.
Michele F
|
Overall Experience
Rating:
5.0
Kelly and her crew were wonderful to deal with will do it again if needed
ramond c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TIMOTHY P
|
Overall Experience
Rating:
5.0
I have had no problems or concerns and will use u haul in the future. Thank you all.
David H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Racquel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
peter h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRY F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James W
|
Overall Experience
Rating:
5.0
This was a perfect place to store college items during the summer.
Jill K
|
Overall Experience
Rating:
5.0
Let me say that the staff was more than helpful and went beyond when dealing with my every need. They made me feel like I was their first priority. Thank you!
JEFFREY O
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Dean C
|
Overall Experience
Rating:
4.0
I am asking if there is anyway to have some of the last payment refunded. It was renewed on August 7 which is the date it should of been but we took the belongings on August 8. Please contact Andrea at 908-892-0952. Thank you
CHRISTINA K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darren W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
freda y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chengy g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin B
|
First Impressions
Rating:
5.0
My only negative is that your computer system required me to enter all of the information only to have to do it all again when I got to the facility. My time is valuable too, so please fix your issue. If I had another convenient option I would have walked out. This is not the fault of this faculty, they were great.
GREGORY G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JERRY F
|
First Impressions
Rating:
4.0
The only issue that I had is that it does not have 24/7 access. Other than that everything was good 🙂
Amanda W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
manevalil d
|
First Impressions
Rating:
2.0
When I arrived my promised unit was locked up and I had to commender one of the same size.
jarrett g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leah B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry h
|
Overall Experience
Rating:
1.0
The manager Kelly is not to be trusted. She altered my reservation (due to availability, she stated) but then added extras I did not initially choose. I’ve always had great experiences with Uhaul, even at this location, but Kelly is not staff I will ever deal with again.
KRISTEN C
|
Overall Experience
Rating:
4.0
The workers were very helpful, friendly, and informative.
Crystal S
|
First Impressions
Rating:
5.0
Everyone was nice and willing to help,and they answered all my questions. Would recommend The U-Haul place and storage to someone that was in need thank you very much
Tina B
|
First Impressions
Rating:
5.0
Other the the fact that we only traveled 10 miles on this move it cost up almost 26 dollars for gas. Of the tank read correctly this can not be true. 10 miles!!
DEBORAH W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMY N
|
First Impressions
Rating:
3.0
I think they should have different rates on using of trucks. Because I know I paid for a 24 hour rental but had it back in like 5 hours. I'm sure they most likely rented right back out.
larry h
|
First Impressions
Rating:
5.0
It's a pleasure when the staff knows family. It becomes easier and more friendly.
john h
|
First Impressions
Rating:
5.0
The guys were great and explained everything. It was very easy for me to offload the van into the storage unit and I love my storage place. Really great organization.
anne f
|
First Impressions
Rating:
5.0
Kelly was awesome
hugh m
|
Overall Experience
Rating:
5.0
Very good
Robert P
|
Overall Experience
Rating:
5.0
Super friendly, very knowledgeable, great price!
crystal w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROL H
|
Overall Experience
Rating:
1.0
I don't appreciate getting charged a full month fee just because I closed out the day my rent was due I do believe they should refund my money, but America's business is to get over hard working folks not to really service convenience.
Isaac R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse B
|
First Impressions
Rating:
5.0
Staff was super friendly and helpful…Kelly was great!!
Dean C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KATHLEEN B
|
First Impressions
Rating:
5.0
Outstanding customer service, very friendly staff that went above and beyond to meet our needs.
John L
|
First Impressions
Rating:
4.0
The security system to get into the building currently isn't working. Anyone can just walk in. Not enough flat bed carts either. Overall not a bad experience. The card scan system really needs to be fixed.
Suzann M
|
First Impressions
Rating:
5.0
Everyone was great. Very friendly and courteous. I'd recommend you to anyone. Thanks for a great experience.
JAMES M
|
First Impressions
Rating:
4.0
I think that if you intend to move out with more than half a month left you should be credited some of your monthly payment back
Marvin M
|
Overall Experience
Rating:
5.0
I recently moved to the area and downsized. I needed a storage area while we decided what we were going to keep and what we needed to dispose of. The facility met my needs perfectly. Very good experience.
John M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MIchael L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall S
|
Overall Experience
Rating:
2.0
Seemed like you were putting the staff out asking questions. For people who have never rented a u-haul truck or a storage facility, it can be confusing until someone shows you how everything works. The 10’ truck I rented was in terrible condition. The engine slips & I just got on the highway & had to get off an exit bc of low tire pressure. The windshield was filthy too. The staff that works there isn’t helpful & speaks in an irritating tone! These employees are losing you business!!!!!!!! 1 out of 10, DO NOT RECOMMEND!
heather w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
timothy c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vicki M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
George A
|
Overall Experience
Rating:
5.0
People on staff very nice and professional
ramond c
|
First Impressions
Rating:
4.0
The storage facility is very good... no issues. However, it's an issue having people pay to rent lockers on the first of the month as this is when many people move. A customer ends up paying a month's rent to use the locker for 1-2 days.
John T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANNETTEMARIE A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert W
|
Overall Experience
Rating:
4.0
Kelly Kline is the best ever employee love her Everly amazing friendly courteous fun attitude!!!!
Carrie K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall S
|
First Impressions
Rating:
5.0
Maverick was very helpful and friendly. He explained everything from the map and key swipe in detail.
Stephanie K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda C
|
First Impressions
Rating:
5.0
The unit is too far away for me. I would like to get the handicap. Unit#2028.
charlotte d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tejauna S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roger M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hunter s
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kayla R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tara H
|
Online Move In
Rating:
5.0
Kelly is fantastic! Hold onto her. She is a great representative for your company. I'm hoping raise time is coming very soon for her.
Ellen F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Andrea K
|
Overall Experience
Rating:
5.0
Having 24 hour card access to my storage locker would be nice. Otherwise, my experience renting a storage unit from U-Haul of Chippewa was excellent! Thank you.
DANIEL D
|
Overall Experience
Rating:
5.0
Staff was polite and helpful. Facility was in good condition.
John T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lee G
|
Overall Experience
Rating:
5.0
The staff was pleasant and helpful.
The facility was clean and well lit.
The location is convenient to where I live.
Carolyn W
|
Overall Experience
Rating:
3.0
Getting into the storage unit wasn't a problem it was picking up the truck after hours was but I partly think that was my fault, but I called customer service and we got the situation resolved.
Jason M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shania T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jason E
|
First Impressions
Rating:
3.0
nice to my son
Mike M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Bobby A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marla S
|
First Impressions
Rating:
5.0
I had a rough experience with one of the employees and the manager was outstanding and so very helpful. Because of how she handled things she made the experience very good and I would come back to U-Haul because of her. The manager Kelly should be commended for her management and customer service.
BRYAN L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kimberly B
|
First Impressions
Rating:
3.0
Bathrooms were discussing! No trash cans so there was trash laying everywhere. Needed cleaned!
WILLIAM C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES H
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Kayla R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michele F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Esteban S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHANNAH Z
|
Overall Experience
Rating:
4.0
Everything with the facility was great. But the staff was not great..appeared to be annoyed when asking questions. When address was wrong stating it was okay if it was wrong ect.
Lilia m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacob G
|
Online Move In
Rating:
5.0
Kelly and her team where fantastic. Caring, friendly,helpful and very knowledgeable. I was on an extreme deadline and had little time to spare. They made sure everything was ready for me and make check a breeze. Definitely a location that knows their business. Just a pleasure to deal with.
SYLVIA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHANNAH Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paula M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen D
|
Overall Experience
Rating:
5.0
Kelly Kline was very helpful.
carol f
|
First Impressions
Rating:
4.0
It was a busy move-in day, so I couldn't get one of the drive-in areas at the front, but the staff were accommodating and allowed me to use the sliding door in the front. The staff have been helpful getting my 2 units reserved and next to each other, which is perfect!
Janel S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lee G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Breon R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stacy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle k
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
christine r
|
First Impressions
Rating:
5.0
I feel the monthly rates are fair for the amount of space.
Danielle k
|
First Impressions
Rating:
3.0
My overall experience was okay. Only bad experience I had was 2 months in row I came in and there was a nonpayment lock on my storage unit and I’ve always paid on time. I don’t know what the problem was but every time I asked none of the sale associates had an answer for me.
Shalena S
|
Overall Experience
Rating:
2.0
Justin is incredibly rude and speaks in a condescending tone. The store staff does not enforce mask policy.
TRACY J
|
Overall Experience
Rating:
5.0
Employees were always helpful. Facilities were always clean and well lite. Storage unit was clean and well maintained. My wife and I always felt safe and secure while we were at our storage unit. Thanks
Rob B
|
Overall Experience
Rating:
5.0
This facility was a fantastic option for our recent move. The staff was friendly and helpful. We were so happy to be out of the weather in a comfortable environment to store our things. The value of what we were provided for the more than affordable price was appreciated in a time of moving stresses! We have told many friends and our realtor of our great experience.
Cara M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin S
|
Overall Experience
Rating:
5.0
U-Haul Storage of Chippewa is a very clean and well run facility! The staff has been very helpful and friendly. We love the 'just drive in and dolly your stuff to your unit with no hassle.' Overall, it has been a great experience to have storage at this site!
Frank G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rebekah L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher C
|
Overall Experience
Rating:
5.0
I’m very happy the office staff was still available when we moved in because for first time storage unit users the process was really confusing, especially as I requested online. I was disappointed in the size of the smallest unit that I have because it said it was big enough to store one room worth of stuff in, maybe if you were storing a bathrooms worth of stuff, but we managed to store the few things I needed to. Otherwise, it was very clean, and the staff was very helpful.
Christina S
|
Online Move In
Rating:
3.0
Security card didn’t work. Alarms went off. Could not load app to check in nor check out truck.
Lynda S
|
First Impressions
Rating:
1.0
The storage unit itself was fine. The facility was also well kept. The office staff never gave me a card to disable the alarm for my unit. I had terrible trouble with getting the unit set-up when I was in the office and for all my “trouble” uhaul gave me a discount on one months rent. Unbelievable.
Nicki R
|
Overall Experience
Rating:
5.0
The advice we received for a storage and moving solution was excellent! Friendly and well informed.
Cara M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Megan C
|
Overall Experience
Rating:
5.0
My experience was very good with the people and the facility. The facility is always available and easy to access.
Robert B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suprena C
|
Overall Experience
Rating:
5.0
We had a good experience that met a particular need for storing things for our daughter as she moved form one house to another. Thank you for being able to use the facility free for a month, great promotion !.
Robert B
|
Overall Experience
Rating:
5.0
They were very nice to me always.
Rita S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rachael C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MIchael H
|
Overall Experience
Rating:
5.0
Good experience, would uses them again.
Robert B
|
First Impressions
Rating:
5.0
I loved the staff they were real helpful and friendly
Phillip F
|
Overall Experience
Rating:
5.0
So far everything has been great. I've been able to access my unit, the staff was helpful in teaching me the check-in/out process. They even called me when they noticed that I locked my unit "open" instead of "closed." It's great to know that they really are looking out for my stuff.
Nora U
|
Online Move In
Rating:
5.0
Kelly went above and beyond in her assistance. I was impressed when I saw the unit itself with the cleanliness and order. I would definitely recommend you to others.
Ruth B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chad M
|
First Impressions
Rating:
3.0
The website said 24 hour access but the units were closed at 5 pm. Never would have rented here if I had know this prior to renting.
Nancy W
|
Overall Experience
Rating:
3.0
There was Nice people in your store . I only have one issue U Haul said that I never returned the Appliance Hand Truck to your Store N I did return it to your store.Please if soemone could contact .
Tina S
|
First Impressions
Rating:
5.0
Perfect for my needs, friendly people to help me at first. Love the environment, so my things will be freeze! Very, very happy!!
Rita S
|
First Impressions
Rating:
5.0
I had an issue with billing on my storage unit, but the associate (do not know her name) opened up my account & got it fixed rather quickly. I truly appreciate service received on by UHaul Chippewa.
Donald M
|
First Impressions
Rating:
4.0
good service
Jean T
|
First Impressions
Rating:
5.0
I was able to get in and out within 10 minutes. I rented a storage unit and Michael was quick and friendly in helping me with my transaction.
Julie D
|
First Impressions
Rating:
5.0
Very helpful and directing you.
Pansy H
|
First Impressions
Rating:
1.0
The employees tried there best. No manager was on duty. Finally got our storage unit after 1 hour wait. New facility, I understand. But just poor management and planning.
Leon M
|
First Impressions
Rating:
5.0
The team in Chippewa are outstanding. Very friendly and helpful
Brian H
|
First Impressions
Rating:
4.0
I rented a 15ft truck & a new climate control 5x10 storage unit. Very satisfied the service & help I received. Everything was explained in detail. Truck & storage unit clean and worked well.
hopeann d
|
First Impressions
Rating:
4.0
At the time of this review the facility was still under construction and did not have the access hours available as per the website, but the customer service was excellent.