Customer Reviews for U-Haul Moving & Storage of Chippewa

739 reviews

2660 Constitution Blvd   Beaver Falls, PA 15010

(724) 843-2592

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 843-2592

2660 Constitution Blvd
Beaver Falls, PA 15010

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GABRIEL G. 
Rating:
1.0

Make sure you get your quote in writing and the present a proper payment list.

DAYTON C. 
Rating:
5.0

No need for improvement. These folk are friendly and helpful. No complaints here

Jacob B. 
Rating:
1.0

Make sure autos are maintained and safe before customer rents it. That includes making sure proper PSI in tires. Inf tires.

ERIN S. 
Rating:
4.0

I think that if you intend to move out with more than half a month left you should be credited some of your monthly payment back

Marvin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Friendly staff very smooth process

Joel F. 
Rating:
5.0

Great service

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Kasey S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

Please double check the mileage. Ours was incorrect but we were able to upload a photo of the correct milage to the vehicle inspection link.

HEATHER B. 
Rating:
5.0

I recently moved to the area and downsized. I needed a storage area while we decided what we were going to keep and what we needed to dispose of. The facility met my needs perfectly. Very good experience.

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIchael L.  |  Overall Experience 
Rating:
5.0

Nothing. The employees at this location were awesome!! They are very friendly and knowledgeable.

DANA B. 
Rating:
4.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

The gentlemen that work there are very friendly and helpful with my rental

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

I have rented at least 5 times in various locations around the country in the last month alone. Each time, the trucks have been clean and ready. The service has been prompt, courteous and professional. I love the mobile features for checking and and returning. Overall, great job! One suggestion- allow me to save the pictures of my license and headshot into my profile so I can just approve each time rather than retake. I know it's probably a security measure but it would be helpful. Maybe confirm with Touch ID so you know it's the actual person?

JASON B. 
Rating:
2.0

Customer did not leave a comment.

MARSHA S. 
Rating:
5.0

Customer did not leave a comment.

Randall S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Great people great service and the equipment was top notch. It worked great and did exactly what I wanted. I will definitely use chippawa Uhaul again.

TIMOTHY W. 
Rating:
2.0

Seemed like you were putting the staff out asking questions. For people who have never rented a u-haul truck or a storage facility, it can be confusing until someone shows you how everything works. The 10’ truck I rented was in terrible condition. The engine slips & I just got on the highway & had to get off an exit bc of low tire pressure. The windshield was filthy too. The staff that works there isn’t helpful & speaks in an irritating tone! These employees are losing you business!!!!!!!! 1 out of 10, DO NOT RECOMMEND!

heather w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

The customer service was wonderful. The 15ft Uhaul was unacceptable. The key to unlock the truck did not work on the driver side door. The only way to unlock this truck was the passenger door and slide over. The over head light is broken and was a huge safety concern when unloading in the dark. The actual truck sounded like it was going to explode when approaching 40 miles per hour. I have rented many times from Uhaul in the past, this truck should definitely be retired.

MELANIE V. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

ANNA H. 
Rating:
5.0

Not much

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

timothy c.  |  First Impressions 
Rating:
4.0

My experience was a great. Thank you.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

JODI H. 
Rating:
4.0

Customer did not leave a comment.

Vicki M.  |  First Impressions 
Rating:
5.0

Staff was very friendly

Donna B. 
Rating:
5.0

Excellent customer experience!! EVERwas super friendly and helpful at this location.Would not change anything!!!

JODI H. 
Rating:
5.0

Customer did not leave a comment.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

George A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA J. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

People on staff very nice and professional

ramond c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARNELL E. 
Rating:
5.0

The customer service that Maverick provided was courteous and extremely helpful. Great job!

Thomas M. 
Rating:
4.0

good location employees very helpful

KEVIN G. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL S. 
Rating:
2.0

Gas in truck was less then they said and then charged me 30 bucks extra even tho I filled the truck back up to where it was when we got it. Even tho we told the guy that the level was wrong. Also never got the moving boxes I paid for.

LEONARD N. 
Rating:
4.0

The storage facility is very good... no issues. However, it's an issue having people pay to rent lockers on the first of the month as this is when many people move. A customer ends up paying a month's rent to use the locker for 1-2 days.

John T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

ANNETTEMARIE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

ANNETTEMARIE A. 
Rating:
5.0

I have no recommendations at this point.

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

BRIAN J. 
Rating:
4.0

Customer did not leave a comment.

HARRY M. 
Rating:
2.0

One of the gentlemen there wins the "I am rude Person" Award We were mislead on your insurance for several rentals.I will be rethinking uhaul

ALLEN L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
3.0

Don't hound the customers. If you can't rent the vehicle for the amounted time to rent then you shouldn't rent it out. I had the vehicle reserved in advanced yet you still wanted to know when I would have it back not once but 3 times

MICHAEL T. 
Rating:
3.0

Well maybe the next time someone rents a truck and car hauler you people need to make sure equipment is at same location? I had to leave the one u-haul dealer and drive 40 mins to pick up car hauler then go back 40 mins to load my car onto said car hauler. Did I mention that by the time i got back there was no attendant to help me put car on hauler! Had to do it myself. The straps were cut so i couldn't dog down the front tires. I was an utter mess.

BARRY W. 
Rating:
4.0

Customer did not leave a comment.

Scott T. 
Rating:
3.0

Customer did not leave a comment.

EMMETT A. 
Rating:
3.0

This location I've had decent experience with some employees but yesterday and play that I called and told her the roof was thinking on the truck all she told me was you have to let them know when you drop it off I figured she would take care of a problem that I had with the roof leaking she passed it off to somebody else

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

STEFANIE R. 
Rating:
4.0

Customer did not leave a comment.

BRANDON Z. 
Rating:
5.0

Customer did not leave a comment.

Randall S.  |  First Impressions 
Rating:
5.0

Maverick was very helpful and friendly. He explained everything from the map and key swipe in detail.

Stephanie K.  |  First Impressions 
Rating:
3.0

U-haul it's self suck. I set everything up on line and ended up picking it us somewhere different because u-haul changed it.

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

Traci M. 
Rating:
4.0

Make it cheaper.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
4.0

The manager and some of the staff at the Beaver Falls location was very helpful, however they staff, business practice and the customer service on the Texas side was horrible in exception for the ladies that moved our UBoxes. They were helpful. The scheduling, and customer service in the beginning was horrible. Also, we were never told or prepared that we had to wait a month for our things due to trailer shortages until the DAY THAT WE CALLED and planned after we confirmed that we could start to process of having out things brought to us.

Rachel S. 
Rating:
4.0

Customer did not leave a comment.

DONALD P. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

The unit is too far away for me. I would like to get the handicap. Unit#2028.

charlotte d.  |  First Impressions 
Rating:
5.0

The equipment was clean enough but the engine/axles sounded terrible and at times gave us great concern that the front tires were going to fall off. It was not very steady and made a lot of noise when turning. It was very rickety! Staff and service was impeccable though but for the first time felt unsafe in the equipment.

KELLY H. 
Rating:
5.0

U-Haul Chippewa, Beaver Falls, and Ellwood City were all FABULOUS. We ended up renting out of Chippewa, PA ultimately. My husband and I had a snafu with our moving plans, and U-Haul was amazingly accommodating and kind. We cannot thank you enough!!

DESIRAE S. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

LEO H. 
Rating:
1.0

My reservation was made for 2PM, but I received a call stating that the truck would not be available until 5. I was accommodating and did not complain. I returned the truck the next day before my drop off time. The mobile check in was not working so I dropped off the keys in the lockbox. I was charged an extra $20 because it was considered overnight hours. I called to speak to a manager but I did not receive a call back. I will not rent from this location again.

Matthew P. 
Rating:
5.0

Both employees on pick up and return were very professional & polite.

SAMUEL M. 
Rating:
5.0

The Gentleman Named Marvick did an extraordinary job and was very professional with answering all the questions I had prior to renting the Uhaul Van, in fact because of his time and manners I knew this was the place to rent a uhaul from. I drove the extra mileage just to rent from this location . The parking area is very large where you could leave your personal vehicle there ,as you are renting the uhaul which was a plus for me. This store is a perfect location with multiple rentals available for everyone's needs. I Highly and strongly recommend going to this location...

CHARLOTTE B. 
Rating:
4.0

Easy Process. Worried about return, but was very simple with helpful assistant to answer any questions.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

BRANDYN K. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
3.0

Na

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Roger M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Hunter s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

LAURIE D. 
Rating:
3.0

was 15 minutes late and got charged another $20. Rep said they had someone waiting but there were may other trucks sitting in the lot. Doesn't make sense.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Return process after hours was efficient. I had to return to the facility the next day to pick up something left in the truck from the night before and staff was courteous and helpful. It would be helpful to have an after hours contact for minor issues to be addressed at the facility.

LAUREN T. 
Rating:
5.0

Customer did not leave a comment.

CAROL H.  |  First Impressions 
Rating:
3.0

The hitch specialist at the guest counter has it right: enforce the return times. I very nearly was left without my guaranteed reservation because the manager wasn't capable of saying more than “You'll be charged $50 for not returning.” Fortunately, another customer returned their ten foot truck early.

DAVID K. 
Rating:
5.0

Friendly staff . Thorough explanations.

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY E. 
Rating:
5.0

Everything was very easy to find

Steven M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS N. 
Rating:
5.0

Customer did not leave a comment.

Tara H.  |  Online Move In 
Rating:
1.0

The staff was not professional, and the rates were far to high. I will not be using u-haul again.

Joel P. 
Rating:
5.0

Kelly is fantastic! Hold onto her. She is a great representative for your company. I'm hoping raise time is coming very soon for her.

Ellen F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Nothing, ...Everything is Alwayz Perfect !!!!!

EDWARD N. 
Rating:
5.0

great service and easy to return

Vanessa C. 
Rating:
5.0

Staff was polite and helpful. Facility was in good condition.

John T.  |  First Impressions 
Rating:
3.0

Getting into the storage unit wasn't a problem it was picking up the truck after hours was but I partly think that was my fault, but I called customer service and we got the situation resolved.

Jason M.  |  Online Move In 
Rating:
3.0

nice to my son

Mike M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Marla S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia P.  |  First Impressions 
Rating:
5.0

Kelly Kline was very helpful.

carol f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Breon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rachael C.  |  First Impressions 
Rating:
5.0

Very helpful and directing you.

Pansy H.  |  First Impressions 
Rating:
1.0

The employees tried there best. No manager was on duty. Finally got our storage unit after 1 hour wait. New facility, I understand. But just poor management and planning.

Leon M.  |  First Impressions 
Rating:
4.0

I rented a 15ft truck & a new climate control 5x10 storage unit. Very satisfied the service & help I received. Everything was explained in detail. Truck & storage unit clean and worked well.

hopeann d.  |  First Impressions 
No reviews have been submitted for this location.

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