Customer Reviews for U-Haul Moving & Storage of Cinnaminson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cinnaminson

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WILLIAMINAIN V.
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Customer did not leave a comment.

RONALD B.
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Customer did not leave a comment.

John J.
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Customer did not leave a comment.

RONALD B.
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Customer did not leave a comment.

Glenn F.
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Dave the Manager was very courteous and helpful.

Seecubic I. | First Impressions |
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Dave did a great job and went out of his way in meeting my needs.

Brian W.
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David is very knowledgeable and helpful

James B.
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I dropped the truck off after hours via the online portal so I can't rate this location.

Richard B. | Overall Experience |
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Dave is an amazing human being Little suzie langer was a bright light sweet loving person Her death has killed me Getting her pictures and all her life’s achievements to her family was such a good thing I’m going to catholic charities on Monday with her shoes and clothing and other items in Burlington They helped her many times that suzie was homeless Many of which were in the cold of winter Her death isn’t 32 is so tragic to me The world is just not right without little suzie I thank Dave from the bottom of my heart You’ve done such good for suzie and her family

Edward R.
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Customer did not leave a comment.

William T.
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I thought everything was as good as you could expect

Mark P.
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Excellent customer service!

Dolores F.
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Nothing at this time

Joseph R.
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We thought that Ryan Schaller was very helpful. Even though it was the end of the day he was kind, patient and thoughtful. We had a question out in the lot while going over the box truck he came right out and answered our questions and put a couple of those little "x's" on the truck for us 🇺🇸.

Tamsehia H.
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Nothing. Everything was perfect. The sale guys that checked me in and out were the nicest guys ever! KUDOS to both of them.

James T.
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1- you should have more than a one day Policy/24. 2- invoke the unlimited miles

Hector R.
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Customer did not leave a comment.

hector S.
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Customer did not leave a comment.

JEROME J.
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Very satisfied customer.

Alexis R.
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Best location around here

Danny C.
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N/A

Robert M.
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Customer did not leave a comment.

Timothy K.
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Drop off experience a problem. I could not get the app to work, this could not totally close out the drop off as described. My location was not verified thus I could not complete the process so I just put the keys in the drop box.

Terrance R.
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Customer did not leave a comment.

Lauren S.
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Worst experience with uhaul. Changed our reservation 3 times to separate location further from our initial area. Location was changed in the middle of the night to wake up and find out I needed to drive further away to pick up. No compensation for the additional miles uhaul forced on us that we had to pay for. I only booked because they said they had the truck on site. Forced to drop off again further away then my scheduled drop off location and uhaul made me cover those miles. Then they took more money from my account then agreed upon. Terrible business terrible way to handle customers. Never again!!! Not even an offer to cover all the miles they forced on me.

Mary D.
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I had an awesome experience. First time renting a uhaul by myself. They were very friendly and helpful. I had to extend my time and it went very smooth...

Brian F.
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Have more trailer stands.

Christina C.
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

Brian M.
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Customer did not leave a comment.

Aaron H.
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I originally scheduled the 26' truck for the Philadelphia store on Roosevelt boulevard received an email that it was switched to cinnamon to New Jersey it added 16 miles to my trip the other problem was when I called the storm Roosevelt boulevard I had a disagreement with the guy on the phone and he syud my brother you don't understand and then hung up on me I was speaking to Dave from the cinnamon store and he rectified the problem but I was not able to keep the 26' truck for 2 days like I needed it so I had to rent 2 trucks and put 64 miles on addition that I did need to I don't think that was fair to me I think I was overcharged but I was in a bind so that's what I had to do basically rent 2 trucks and drive more mileage for something that wasn't my fault overall with the cinnaminson store fairly happy with u-haul not happy at all due to the fact of the guy the way he spoke to me at the store On Roosevelt boulevard called the customer hotline and basically

Nancy B.
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Customer did not leave a comment.

Timothy K.
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The scheduling was absolutely horrible with multiple cancellations and changes in plans. I can't say I'll ever rent from U-hail again.

Marcelina M.
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Customer service was horrible from the clerk at the pick up store. The first store changed my reservation with out telling me until I arrived, sent me 10 miles up the road wich added to my mileage to my destination. When I got there there was an in experienced young man at the desk. Apparently it was his first day and could only ring up purchased items nothing else. He informed us of this and said we had to wait for somebody else. 20 minutes later the other guy came out and we SUPER RUDE! I am so appalled at his attitude, he never even gave me the keys to the truck told me they don't do valet and walked away!! Finally after getting my first load off the truck IT WOULDNT START! Had to wait 45 minutes for someone to come out and jump start the truck and he told me not to turn the truck off and to hurry and finish and return it, as it may not start again. How awful is that. So now I'm nervous it's 6 hours later already dark and extremely late. Driving back the inside lights wouldn't work so now I'm driving “blind” and was in fear that I would break down again on the side of the road this time. I will NEVER use uhaul again. I am so disgusted with this experience especially as this was supposed to be a happy time for me purchasing my first home and moving in. Totally ruined. I need to speak with someone about this ASAP. I can't believe this is how this business is being run.

Guy H.
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Customer did not leave a comment.

Stephen N.
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Customer did not leave a comment.

John F.
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Nice customer service

Brandon B.
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Customer did not leave a comment.

Denise M.
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Customer did not leave a comment.

Cameron H.
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Nothing. Great people work there. By the way. GO BIRDS

Henry C.
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Customer did not leave a comment.

Howard M.
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Customer did not leave a comment.

Linda P.
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I was supposed to pick up my van on kings hyw in maple shade , which is 4 minutes away . On the morning of pick up , I received an email stating that I was to pick up in Cinaminson , this pissed me off as I had made arrangements to be dropped off in Maple Shade. Unacceptable to do this with no warning or permission.

Joseph Z.
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answer the phone. When the tire goes flat on A/C expressway.90 min. wait for u-haul to change the tire. then fine out that is not permitted on A/C exp. A/C had to tow the truck off the exp.Then wait another 90 mins. Also, call attention to the tires before we left Cinna. u-haul they said the tires are just low and put air in the two back tires. What an awful experience!!

Melissa B.
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Dave was very helpful throughout this rental process!

Carelyn H.
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Customer did not leave a comment.

Madeleine M.
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Both of the guys working the desk were extremely courteous. I would definitely recommend.

Juan P.
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Not a thing already great service n staff!!!

Michael V.
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Car hauler I rented was in poor condition, I had to ask them to replace one of the tie down straps it was frayed and unsafe, trailer jack broke hours after renting the trailer. Next day 30 miles into the trip the passenger rear brake drum started overheating and smoking on the highway, has to have roadside assistance come out and fix the brakes, cause me to be 3 hours late to my destination. Manufacturers tag on the trailer showed it was 19 years old. Completely terrible experience.

Brian S.
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The website is not very user friendly. WAY too many up sell attempts and too many clicks to complete registration. I should not need to go through several pages to be offered services and options.

HECTOR R.
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Customer did not leave a comment.

Cynthia H.
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Got a flat tire on the truck portion of my rental(second flat tire during trip different equipment and location) we sat for over 2 hours and delayed our journey again, we ended up having to stay at a hotel since it was after midnight before we got to where we could.stop for the night, very expensive undertaking for the equipment to fail

Cynthia H.
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Trailer tire went flat 2 hours into trip, had to wait for service and delayed our move 2 hours, equipment needs to have an standard inspection before and after each renter

David G.
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Guys at the counter were super nice

Terence F.
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Customer did not leave a comment.

Latesha S.
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Very nice and helpful!

gwen S.
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Customer did not leave a comment.

Jason H.
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There was small leak in the trailer and the couch got wet. I noted this when I returned the trailer. The after hours drop off is convenient.

Stanley K.
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The best uhaul (or any truck rental place) that I have ever been too..and I have been to many. No changes needed.

Edith O.
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Customer did not leave a comment.

Sean G.
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I was supposed to pick up my uhaul at a remote location about 30 mins away. The guy didn't leave the keys for the uhaul. So I had to go to this location it was a huge hassle and if I need to use a truck again I'll probably go elsewhere. When you've moved all day and you need to drive 30 mins to and from a location to drop off a truck, that's a load of BS. A $50 credit is nothing for the time, inconvenience and energy lost.

Yolanda R.
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Customer did not leave a comment.

Timothy V.
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All went smooth. Easy check out, easy return.

Raymond H.
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Customer did not leave a comment.

Shameka C.
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I forget the guys name but was very nice and approachable. Helped us alot and got us in and out in no time at all. Would recommend him if I could remember his name

JAMESRAY T.
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Staff there is awesome

Tonya J.
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Continue great service.

Gary L.
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Customer did not leave a comment.

James T.
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None

Dana C.
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Customer did not leave a comment.

Michael O. | Overall Experience |
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Customer did not leave a comment.

Jesse P.
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Customer did not leave a comment.

Edward M. | Overall Experience |
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The staff was very helpful,courteous. and polite . Thank You so much Ed M.

Pablo T.
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Customer did not leave a comment.

kenneth L.
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I was charged for items I didn't use or get. Then I was charged an after hours fee even after I did the on line check out. Not going to use this location again

Alena K.
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Customer did not leave a comment.

Hector R.
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Customer did not leave a comment.

hector R.
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A+ service at this location all the time

Brittany T.
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Customer did not leave a comment.

Donna A.
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Customer did not leave a comment.

Danny E.
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Manager was grey to work with

Edward M.
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Absolutely amazing customer service!!!!!

Benjamin A.
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Wish we would have known of the after hours drop off fee otherwise we would have held the truck 24 hours as we had it reserved. In trying to be considerate of your business and others that may need to rent it we got hit with a fee

DIANE M. | Overall Experience |
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For the first 2 years i kept complaining that i could barely get into my unit because it was so difficult to roll the door up...3 times i went to the office or called the office from outside my unit to please come and open my door...all 3 times i waited over a half hours after i asked for someone to help...2 of those times i was berated and treated as if i was an obstinate child (I'm 66 and was very respectful) the 3rd time after they couldn't get the door open they told me they would make an appointment for it to get fixed...they neglected to tell me i would need to be there and i was to call later to see when. A repair person was available...so 2 months later i went to the office and was told i needed to be there. Finally a repair person showed up and asked me how long my door was this bad..i replied since i moved in...he was a new repair person,who was unbelievably nice,sweet and talented (so unlike 2 other U-Haul employees)and fixed my door in 35 minutes...he was appalled that i dealt with this for over 2 years...i was previously told this is how these doors are, you need some elbow grease...I'm disabled and have limited use of my "elbows" ...however after the door was fixed i could open it all by myself...so over the years i had 2 UHaul employees and mr fix-it who was wonderful...all the others shouldn't have a costumer oriented job...other then coming to place stuff into the unit or emptying the unit i probably only visited the unit 20 times in the years that i had it...so i don't think this UHaul faired well as a customer oriented business who's employees are told to be respectful of their long term customer's. ..

Cathryn M.
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Everything was great! The staff was very friendly and helpful!

Stewart A.
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CLEAN THE WINDSHIELD OR YOUR RENTAL TRUCKS! ASSOCIATE KOLBY VERY PROFESSIONAL AND CUSTOMER FRIENDLY

Cathryn M. | First Impressions |
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Customer did not leave a comment.

Michael R.
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Terrific customer service! Very fast and efficient!

Mary G.
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Everything was perfect! Have used U-Haul many times now and it has always been a great experience. Made our moving experience one less thing to worry about. Thanks again for your excellent service. It's always a pleasure doing business with U-Haul.

Edwin G.
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Customer did not leave a comment.

Eileen D.
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Customer did not leave a comment.

Christopher K.
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This location was efficient and professional, however, my overall experience was less than ideal. I made the reservation for a 20' truck and it was reserved and guaranteed at a location (21st storage, Philadelphia) Per the email I received from uhaul. When I arrived, the truck was not there, the storage facility employee contacted uhaul who told her it was not reserved for that location but rather in Cinnaminson. After all was said and done, it cost me a two hour delay during my move. Will not be a returning customer and would likely not recommend.

Kenneth S.
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I really like the after hours drop off.

Robert P.
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had some problems, but the manager took care of us in the end.

Vincent F.
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Your guys were great

hector R.
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Always great experience

Voncia P.
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Customer did not leave a comment.

Jack I.
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Customer did not leave a comment.

Bryan W.
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Customer did not leave a comment.

David R.
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Only 1 person working and there was at least 5 customers, so had to wait quite awhile for assistance. Employee did his best to accommodate.

john B.
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Customer did not leave a comment.

Cory Z.
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Customer did not leave a comment.

Robert H.
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The passenger side lower mirror was completely shattered which made changing lanes on a 4 hour trip north very frightening. Also, on local roads and in traffic the engine continued to skip and at one point stall. Not sure if it was a simple as a fuel injector or fuse but it was very concerning. For an automatic transmission to react like that was uncommon so something is wrong and needs to be looked at. Also, coming out of stops where completely braked in traffic or at a red light the truck would not accelerate immediately and took about 5 - 10 seconds to start moving forward. Would recommend not renting this specific truck until these issues are resolved. When bringing these issues up at the drop off location they did not seem to care.

hector R.
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Always a great experience at this location!

Henry T.
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Always the best location & people to rent from U haul

Christoph M.
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Customer did not leave a comment.

STEVEN F. | Overall Experience |
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Rows could be better lit at night. Very pleased with the way I was treated.

carol a. | First Impressions |
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I have no complaints. Everything went smoothly

Sandra D. | Overall Experience |
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i would consider using this facilities in the near future.

Sandra D. | First Impressions |
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it was a great move no problems

suriaui s. | Overall Experience |
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Stored my motorcycle for temporary safe keeping and was initially worried. After seeing how secure the gated storage areas were I felt more at ease. Thanks U-Haul

justice r. | Overall Experience |
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I have struggled paying for the storage of items that mostly were family belongings for almost 3 years. Your staff is always been courteous and helpful when I struggled with payments. Thank you

Michael N. | Overall Experience |
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Very helpful.

Claudia A. | First Impressions |
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I found this a very easy process and the young lady was very helpful and I formative.

Michael N. | First Impressions |
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Courteous and helpful

NATHAN D. | Overall Experience |
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I have had the unit for about 4-5 years or so and never had any issues with the unit or the staff.

Renee G. | Overall Experience |
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Very professional people.

Calvin W. | Overall Experience |
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Great staff Roof leaked ruining my carpets in storage

clinton b. | Overall Experience |
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I was very happy with the experience.

Robert M. | Overall Experience |
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Clean, safe storage. Friendly staff. Thank you for including a free month of storage with my truck rental. Well worth it.

Kaye M. | Overall Experience |
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Staff is great. Rents a little pricey

Kaye M. | First Impressions |
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The men were wonderful. Friendly, courteous, over the top helpful.

JAMES W. | Overall Experience |
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Thanks

Anthony R. | Overall Experience |
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the staff was friendly and helpful

LOUANN H. | Overall Experience |
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Nocomments

CHRISTINA B. | Reservation |
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Friendly staff made it easy to set up my rental!

CINNAMINSON H. | Overall Experience |
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Wet, Mice and broken door. Ask to fix never did it.

dorothy w. | Overall Experience |
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The facility staff are awesome people to me and my family. They help me out when I forgot my key to my storage unit, They help me. Thank you so much Henry

john p. | Overall Experience |
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excellent service

Danielle M. | Reservation |
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The staff here is truly exceptional! Everyone was friendly, helpful, and knowledgeable. I will definitely refer friends & family to this location!

tyara c. | Overall Experience |
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Great service

GUSTAVO A. | Overall Experience |
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Thank you . Good customer service.

kathleen m l. | Reservation |
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A very stressful move was made effortless!

john p. | Overall Experience |
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Good job

denise l. | Reservation |
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Great staff! Very helpful and courteous!

teresa p. | Overall Experience |
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Key fob access is a plus. Great staff. Highly recommend this facility.

CATHY E. | Reservation |
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I was so glad to find an opening at your facility!

brooke t. | Overall Experience |
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AMY WAS AMAZING AND SUPER HELPFUL!

Levi V. | Overall Experience |
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We came to pickup our storage after a yes and rent was due on the 1st pickup on the 7th still had to pay a full month's rent .

SAL B. | Overall Experience |
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Perfect

No reviews have been submitted for this location.

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