Customer Reviews for U-Haul Moving & Storage of Cinnaminson

3070 reviews

2101 US Hwy 130 S   Cinnaminson, NJ 08077
(N Of Rt 73)

(856) 829-0018

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(856) 829-0018

2101 US Hwy 130 S
Cinnaminson, NJ 08077
(N Of Rt 73)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

FRANCES O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDVALDO S. 
Rating:
3.0

Was told my estimate would be about $80.00 when I got there. When I returned it, the rep was busy and said just leave the van there and she would email me my final bill. I noticed on my bank statement I had 2 charges from U-Haul for $80.00 and another for $28.00 dollars. I then called and asked why the 2 charges and she said thats how it shows up at the bank. I said that I never recieved an email of my bill to explain in detail of charges, she said Ill send it now and we ended the call. I got the email and it was so small you could hardly read it and I still do not know where the extra $28.00 dollars were charged as.

PAUL S. 
Rating:
1.0

Customer did not leave a comment.

NARENDRA P. 
Rating:
5.0

The woman who waited on me was great -- quick and competent. There was a male employee at the desk when I arrived. He was engaged in a conversation with her and was also unmasked. He didn't interrupt his conversation nor put on his mask while I waited. This didn't cost me much time, but it does create a poor customer service impression.

MARVIN B. 
Rating:
5.0

Customer did not leave a comment.

randall s.  |  Overall Experience 
Rating:
1.0

They gave me a brand new truck but it was obvious that they didn't check the truck before giving it to me. I traveled for New Jersey to Mississippi with a truck that keep drifting to the right so I had to hold on to the steering wheel real tight in order to keep it straight and the breaks were just as bad. there are a lot of whining road and hills and when I put my foot on the breaks I had to push them all the down to the floor and the truck would still be rolling. Thank god I made it here in one piece. Do better UHaul you are playing with peoples lives!

Eva P. 
Rating:
5.0

Customer did not leave a comment.

Amarilys V. 
Rating:
4.0

See other comments.

Joseph K. 
Rating:
5.0

Truck I rented was thoroughly scratched and dinged before pickup I took alot of pictures to protect myself. The truck worked fine I was just a nervous wreck worrying someone would hold me responsible

MATTHEW O. 
Rating:
5.0

Fast and Easy

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

FRANCES O. 
Rating:
5.0

very good service

Oscar C. 
Rating:
5.0

No complaints

WANDA L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

great (thanks) for the svc.

THOMAS W. 
Rating:
3.0

Truck was dirty, but it was a newer truck, and attended was a little cocky, other than that, all was good

William R. 
Rating:
5.0

They were very helpful and supportive throughout the process!

Eric K. 
Rating:
5.0

the clerks here are very polite attentive and very helpful

VINCENT L. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
4.0

They only problem was I went to the contracted location only to have to go to another location to get the trailer.

JOHN R. 
Rating:
3.0

Customer did not leave a comment.

Mary E T.  |  Overall Experience 
Rating:
5.0

No improvement needed, I had no problems

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine J. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Don't go to any other Uhaul. Fast. Clean. Customer service 10/10.

Jordan W. 
Rating:
5.0

Customer did not leave a comment.

Buddy S. 
Rating:
5.0

Customer did not leave a comment.

Shauna A. 
Rating:
5.0

Customer did not leave a comment.

LUIS B. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Audrey M. 
Rating:
5.0

2nd time at this location!

Richard B. 
Rating:
1.0

Susan Singh- Horrible manager. I was charged for miles I did not put on the vehicle. Rude and uncooperative.

Alice G. 
Rating:
5.0

Loved the service I received Thanks Your greatly appreciated!!!!

Elizabeth S. 
Rating:
5.0

The young men who helped me out for pickup and return did very well professionally and an exceptional at their jobs I had problems and they helped me with everything

Santos V. 
Rating:
5.0

Customer did not leave a comment.

YANIRA N. 
Rating:
5.0

I could not say enough about the manager, she helped resolve a prior issue with the Uhaul in Mt Laurel that I had used prior.

Ruth B. 
Rating:
2.0

Alot of miscommunication and alot of blaming. Unprofessional. The van was great.

Fatma S. 
Rating:
5.0

Customer did not leave a comment.

Fatih K. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Check your trucks - I went to get in the truck & there was rain on the passenger seat cause someone left the window open.

CORNELL S. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Thank you

MARK C. 
Rating:
3.0

It's the nickel and diming that made me decide to not return here again and to suggest for others to look elsewhere. It is very possibly just the nature of U-Haul and not necessarily THIS location, but it seems designed to squeeze every cent out of each transaction. As a local resident who'd like to occasionally make use of a truck or van, that's not the kind of relationship I want to have with a business. I was lured in with the van @ 19.99 for local use. I walked out having paid $59. I drove just 9 miles and had the vehicle for 90 minutes. I had to pay $1 for each mile I know but more still for 2 gallons of gas (that was according to the receipt. So the van only gets 4.5 miles per gal??) The feeling was one of looking for every opportunity to charge me. I'm just glad the wear on the tires was included. I'd probably feel differently going in knowing up front it'd cost $60. But thinking I'm paying $20 and then paying $60 - no thanks.

John W. 
Rating:
5.0

Staff was excellent, grounds were well maintained, price was right.

ROBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
4.0

Counter clerk, Ryan Shaller, was professional, friendly and extremely helpful with our checking us out for our rental.

Nicole B. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
5.0

Susan was great. No complaints.

John K. 
Rating:
5.0

Nothing the guy who check me in and in out did a great job .

Jasmine U. 
Rating:
5.0

Customer did not leave a comment.

Johan C. 
Rating:
1.0

I waited in line for 45 minutes to return a vehicle. During this time the counter was not attended by an employee. I had to go find someone, you then informed me that I could have just dropped the keys and not wait for a customer service assistant.

BRYAN W. 
Rating:
4.0

Customer did not leave a comment.

ebony s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KHADINE B.  |  Overall Experience 
Rating:
5.0

Thanks

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Stacey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Staff is very friendly and helpful

rebecca f.  |  Overall Experience 
Rating:
5.0

They went over and above by letting us book a truck at the last minute while we were in town for just a few hours

Geninne J. 
Rating:
4.0

NEW TRUCKS. Service great. But if U had to drive any distance I would have been PISSED. For a five mile drive and back, it was fine.

Amy K. 
Rating:
5.0

David was great!

Dwan S. 
Rating:
5.0

The trailer LHS sidelights stopped working the following day in my 2 day of use. Electrical failure, can happen, but thought will mention, maybe to improve or upgrade to newer systems.

Rajat G. 
Rating:
5.0

nothing, I was very satisfied.

Williams R. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMINAIN V. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Dave the Manager was very courteous and helpful.

Glenn F. 
Rating:
5.0

Dave did a great job and went out of his way in meeting my needs.

Seecubic I.  |  First Impressions 
Rating:
5.0

David is very knowledgeable and helpful

Brian W. 
Rating:
3.0

I dropped the truck off after hours via the online portal so I can't rate this location.

James B. 
Rating:
5.0

Dave is an amazing human being Little suzie langer was a bright light sweet loving person Her death has killed me Getting her pictures and all her life’s achievements to her family was such a good thing I’m going to catholic charities on Monday with her shoes and clothing and other items in Burlington They helped her many times that suzie was homeless Many of which were in the cold of winter Her death isn’t 32 is so tragic to me The world is just not right without little suzie I thank Dave from the bottom of my heart You’ve done such good for suzie and her family

Richard B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

I thought everything was as good as you could expect

William T. 
Rating:
5.0

Excellent customer service!

Mark P. 
Rating:
5.0

Nothing at this time

Dolores F. 
Rating:
5.0

We thought that Ryan Schaller was very helpful. Even though it was the end of the day he was kind, patient and thoughtful. We had a question out in the lot while going over the box truck he came right out and answered our questions and put a couple of those little "x's" on the truck for us 🇺🇸.

Joseph R. 
Rating:
5.0

Nothing. Everything was perfect. The sale guys that checked me in and out were the nicest guys ever! KUDOS to both of them.

Tamsehia H. 
Rating:
4.0

1- you should have more than a one day Policy/24. 2- invoke the unlimited miles

James T. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Customer did not leave a comment.

hector S. 
Rating:
5.0

Very satisfied customer.

JEROME J. 
Rating:
5.0

Best location around here

Alexis R. 
Rating:
5.0

N/A

Danny C. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Drop off experience a problem. I could not get the app to work, this could not totally close out the drop off as described. My location was not verified thus I could not complete the process so I just put the keys in the drop box.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Terrance R. 
Rating:
1.0

Worst experience with uhaul. Changed our reservation 3 times to separate location further from our initial area. Location was changed in the middle of the night to wake up and find out I needed to drive further away to pick up. No compensation for the additional miles uhaul forced on us that we had to pay for. I only booked because they said they had the truck on site. Forced to drop off again further away then my scheduled drop off location and uhaul made me cover those miles. Then they took more money from my account then agreed upon. Terrible business terrible way to handle customers. Never again!!! Not even an offer to cover all the miles they forced on me.

Lauren S. 
Rating:
5.0

I had an awesome experience. First time renting a uhaul by myself. They were very friendly and helpful. I had to extend my time and it went very smooth...

Mary D. 
Rating:
4.0

Have more trailer stands.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

I originally scheduled the 26' truck for the Philadelphia store on Roosevelt boulevard received an email that it was switched to cinnamon to New Jersey it added 16 miles to my trip the other problem was when I called the storm Roosevelt boulevard I had a disagreement with the guy on the phone and he syud my brother you don't understand and then hung up on me I was speaking to Dave from the cinnamon store and he rectified the problem but I was not able to keep the 26' truck for 2 days like I needed it so I had to rent 2 trucks and put 64 miles on addition that I did need to I don't think that was fair to me I think I was overcharged but I was in a bind so that's what I had to do basically rent 2 trucks and drive more mileage for something that wasn't my fault overall with the cinnaminson store fairly happy with u-haul not happy at all due to the fact of the guy the way he spoke to me at the store On Roosevelt boulevard called the customer hotline and basically

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
3.0

The scheduling was absolutely horrible with multiple cancellations and changes in plans. I can't say I'll ever rent from U-hail again.

Timothy K. 
Rating:
1.0

Customer service was horrible from the clerk at the pick up store. The first store changed my reservation with out telling me until I arrived, sent me 10 miles up the road wich added to my mileage to my destination. When I got there there was an in experienced young man at the desk. Apparently it was his first day and could only ring up purchased items nothing else. He informed us of this and said we had to wait for somebody else. 20 minutes later the other guy came out and we SUPER RUDE! I am so appalled at his attitude, he never even gave me the keys to the truck told me they don't do valet and walked away!! Finally after getting my first load off the truck IT WOULDNT START! Had to wait 45 minutes for someone to come out and jump start the truck and he told me not to turn the truck off and to hurry and finish and return it, as it may not start again. How awful is that. So now I'm nervous it's 6 hours later already dark and extremely late. Driving back the inside lights wouldn't work so now I'm driving “blind” and was in fear that I would break down again on the side of the road this time. I will NEVER use uhaul again. I am so disgusted with this experience especially as this was supposed to be a happy time for me purchasing my first home and moving in. Totally ruined. I need to speak with someone about this ASAP. I can't believe this is how this business is being run.

Marcelina M. 
Rating:
5.0

Customer did not leave a comment.

Guy H. 
Rating:
4.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Nice customer service

John F. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Nothing. Great people work there. By the way. GO BIRDS

Cameron H. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

I was supposed to pick up my van on kings hyw in maple shade , which is 4 minutes away . On the morning of pick up , I received an email stating that I was to pick up in Cinaminson , this pissed me off as I had made arrangements to be dropped off in Maple Shade. Unacceptable to do this with no warning or permission.

Linda P. 
Rating:
1.0

answer the phone. When the tire goes flat on A/C expressway.90 min. wait for u-haul to change the tire. then fine out that is not permitted on A/C exp. A/C had to tow the truck off the exp.Then wait another 90 mins. Also, call attention to the tires before we left Cinna. u-haul they said the tires are just low and put air in the two back tires. What an awful experience!!

Joseph Z. 
Rating:
5.0

Dave was very helpful throughout this rental process!

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Michael O.  |  Overall Experience 
Rating:
5.0

The staff was very helpful,courteous. and polite . Thank You so much Ed M.

Edward M.  |  Overall Experience 
Rating:
2.0

For the first 2 years i kept complaining that i could barely get into my unit because it was so difficult to roll the door up...3 times i went to the office or called the office from outside my unit to please come and open my door...all 3 times i waited over a half hours after i asked for someone to help...2 of those times i was berated and treated as if i was an obstinate child (I'm 66 and was very respectful) the 3rd time after they couldn't get the door open they told me they would make an appointment for it to get fixed...they neglected to tell me i would need to be there and i was to call later to see when. A repair person was available...so 2 months later i went to the office and was told i needed to be there. Finally a repair person showed up and asked me how long my door was this bad..i replied since i moved in...he was a new repair person,who was unbelievably nice,sweet and talented (so unlike 2 other U-Haul employees)and fixed my door in 35 minutes...he was appalled that i dealt with this for over 2 years...i was previously told this is how these doors are, you need some elbow grease...I'm disabled and have limited use of my "elbows" ...however after the door was fixed i could open it all by myself...so over the years i had 2 UHaul employees and mr fix-it who was wonderful...all the others shouldn't have a costumer oriented job...other then coming to place stuff into the unit or emptying the unit i probably only visited the unit 20 times in the years that i had it...so i don't think this UHaul faired well as a customer oriented business who's employees are told to be respectful of their long term customer's. ..

DIANE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathryn M.  |  First Impressions 
Rating:
4.0

Rows could be better lit at night. Very pleased with the way I was treated.

STEVEN F.  |  Overall Experience 
Rating:
5.0

I have no complaints. Everything went smoothly

carol a.  |  First Impressions 
Rating:
5.0

i would consider using this facilities in the near future.

Sandra D.  |  Overall Experience 
Rating:
5.0

it was a great move no problems

Sandra D.  |  First Impressions 
Rating:
5.0

Stored my motorcycle for temporary safe keeping and was initially worried. After seeing how secure the gated storage areas were I felt more at ease. Thanks U-Haul

suriaui s.  |  Overall Experience 
Rating:
5.0

I have struggled paying for the storage of items that mostly were family belongings for almost 3 years. Your staff is always been courteous and helpful when I struggled with payments. Thank you

justice r.  |  Overall Experience 
Rating:
4.0

Very helpful.

Michael N.  |  Overall Experience 
Rating:
5.0

I found this a very easy process and the young lady was very helpful and I formative.

Claudia A.  |  First Impressions 
Rating:
5.0

Courteous and helpful

Michael N.  |  First Impressions 
Rating:
5.0

I have had the unit for about 4-5 years or so and never had any issues with the unit or the staff.

NATHAN D.  |  Overall Experience 
Rating:
5.0

Very professional people.

Renee G.  |  Overall Experience 
Rating:
3.0

Great staff Roof leaked ruining my carpets in storage

Calvin W.  |  Overall Experience 
Rating:
5.0

I was very happy with the experience.

clinton b.  |  Overall Experience 
Rating:
5.0

Clean, safe storage. Friendly staff. Thank you for including a free month of storage with my truck rental. Well worth it.

Robert M.  |  Overall Experience 
Rating:
5.0

Staff is great. Rents a little pricey

Kaye M.  |  Overall Experience 
Rating:
5.0

The men were wonderful. Friendly, courteous, over the top helpful.

Kaye M.  |  First Impressions 
Rating:
5.0

Thanks

JAMES W.  |  Overall Experience 
Rating:
5.0

the staff was friendly and helpful

Anthony R.  |  Overall Experience 
Rating:
5.0

Nocomments

LOUANN H.  |  Overall Experience 
Rating:
5.0

Friendly staff made it easy to set up my rental!

CHRISTINA B.  |  Reservation 
Rating:
2.0

Wet, Mice and broken door. Ask to fix never did it.

CINNAMINSON H.  |  Overall Experience 
Rating:
5.0

The facility staff are awesome people to me and my family. They help me out when I forgot my key to my storage unit, They help me. Thank you so much Henry

dorothy w.  |  Overall Experience 
Rating:
5.0

excellent service

john p.  |  Overall Experience 
Rating:
5.0

The staff here is truly exceptional! Everyone was friendly, helpful, and knowledgeable. I will definitely refer friends & family to this location!

Danielle M.  |  Reservation 
Rating:
5.0

Great service

tyara c.  |  Overall Experience 
Rating:
5.0

Thank you . Good customer service.

GUSTAVO A.  |  Overall Experience 
Rating:
4.0

A very stressful move was made effortless!

kathleen m l.  |  Reservation 
Rating:
5.0

Good job

john p.  |  Overall Experience 
Rating:
5.0

Great staff! Very helpful and courteous!

denise l.  |  Reservation 
Rating:
5.0

Key fob access is a plus. Great staff. Highly recommend this facility.

teresa p.  |  Overall Experience 
Rating:
5.0

I was so glad to find an opening at your facility!

CATHY E.  |  Reservation 
Rating:
5.0

AMY WAS AMAZING AND SUPER HELPFUL!

brooke t.  |  Overall Experience 
Rating:
3.0

We came to pickup our storage after a yes and rent was due on the 1st pickup on the 7th still had to pay a full month's rent .

Levi V.  |  Overall Experience 
Rating:
5.0

Perfect

SAL B.  |  Overall Experience 
No reviews have been submitted for this location.

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