Customer Reviews for U-Haul Moving & Storage of Clarkston

2,029 reviews

885 Northern Ave   Clarkston, GA 30021
(East of I-285 @ Church St Exit)

(404) 294-7368

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 294-7368

885 Northern Ave
Clarkston, GA 30021
(East of I-285 @ Church St Exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jim F. 
Rating:
5.0

Great location. Excellent service all the time. A positive experience every time. Highly recommend this location.

CLEMENT P. 
Rating:
1.0

Very poor customer service!

Balamurugan P. 
Rating:
5.0

Thanks to Mrs.Tommy she very helpful,nice and friendly.

CINDY V. 
Rating:
5.0

Wynn and her team is great

MOHAMMAD H. 
Rating:
5.0

Customer did not leave a comment.

sharlener r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMMY D. 
Rating:
2.0

During pickup of the trailer, the customer service person carried on a conversation with a friend over the phone rather than assisting with the check out of the trailer. There was a situation where my reservation was cancelled prior to pickup (by uhaul) and we required assistance. It took an hour to get a rental trailer.

SARAH S. 
Rating:
3.0

Customer did not leave a comment.

Timolyn M. 
Rating:
5.0

Customer service reps both at pick up and drop off were courteous and helped me with my rental trailer.

BENJAMIN B. 
Rating:
3.0

I requested additional items for pick up (dollies, furniture pads, etc.) and they were not in the truck when I did after hours pick up. When I called customer service they recommended I go back to the location during business hours.

Lera D. 
Rating:
5.0

Customer did not leave a comment.

Myra K. 
Rating:
4.0

The equipment was clean but being that it was a little older the were minor issues such as having a hard time getting the key out of the ignition and getting the door to come down

Sabena W. 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
3.0

My friends and I generally think Uhaul sucks. This experience was so typical of what we have experienced and what we expect. I reserved a trailer and an appliance dolly at the Piedmont location. When I went to pick BOTH up, I was told that they didn't have the dolly and that your system would always allow a customer to reserve a dolly regardless of whether one was available or not. THAT'S BULLSHIT! I could use any conveyance but I couldn't do what I needed to do without the appliance dolly. So you then sent me miles away to get what I needed. Before I left and when I asked if the location on 14th Street had both, I was told that it was not a company store. Let me be clear, I don't give a shit who owns it. It has a Uhaul sign on it. So as far as I'm concerned, it's Uhaul. Then when I got to the inconvenient Clarkston location, I had to provide a bunch of redundant information and jump through a bunch of meaningless hoops (providing the number of someone who knows me - I could have provided you with a pay phone number manned by a crackhead). Your system sucks and your customer service is shit.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Mance I. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Wonderful customers service

ALHASSAN A. 
Rating:
5.0

Customer did not leave a comment.

TAMARA R. 
Rating:
4.0

Customer did not leave a comment.

Laura Ann F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Very good service.

anglea s.  |  First Impressions 
Rating:
4.0

12/31/21 I rented an unit early before 12 noon closing time. I came back to load my unit but I was given the wrong unit number.it was already locked unit 1902c building 22.location was now closed no one ever answered phones.I made the decision to use an empty unit with no lock unit 1912.so howDoYouMakemefeelbetter?

TOMIKO F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

GRAYSON G. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON H. 
Rating:
5.0

Customer did not leave a comment.

GREG K. 
Rating:
5.0

I am happy with there service.

TARIQ A. 
Rating:
5.0

Customer did not leave a comment.

SHANIECE R. 
Rating:
5.0

I really like service of her who help me she is awesome 👏

SUJITA C. 
Rating:
4.0

Customer did not leave a comment.

LARRY C. 
Rating:
1.0

Had a check engine light on the second one The first one was a van the tire light was on

Queon H. 
Rating:
5.0

Very easy in all aspects. I never knew that location was there. Have told everybody about it.

john C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Check engine light on, heat was not working properly,,, customer service was excellent.

JOYCE S. 
Rating:
5.0

Staff were friendly and helpful!

SARAH S. 
Rating:
5.0

Always Great Customer Service

ELGIN W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

PATOU T. 
Rating:
4.0

Customer did not leave a comment.

Brittny G. 
Rating:
5.0

I like your customer service

aloys s.  |  First Impressions 
Rating:
5.0

The BEST UHAUL I HAVE EVER DEALT WITH. From Management Down Every Single Person Was GREAT. !!

Ayana A. 
Rating:
5.0

Customer did not leave a comment.

KAYLA S. 
Rating:
5.0

Great customer service assistance manager was really nice I recommend this location. Wale mgr Ay moving company LLC

adewale Y. 
Rating:
4.0

Customer did not leave a comment.

McGowin P. 
Rating:
4.0

Customer did not leave a comment.

ASIF B. 
Rating:
5.0

After my devastating experience with Uhaul from Macomb , Michigan to Atlanta, GA . I thought I would never use this company again. The Manager & her staff @885 Northern Ave, Clarkston, GA 30021 changed my mind & trust back into Uhaul . This store is a Golden Ticket & Example of Excellent Customer Service Experience ! Every team member is throughly trained and able to answer all of my questions or concerns. The manager, Lynn , is an phenomenal Uhaul asset to Uhaul's high quality of Pure quality and provides pass my expectations of Great Customer Service! Thank you team 885 Northern Ave, Clarkston, GA 30021 for being Awesome Essential Workers & treating us like we're family and not just another number .

Nicole S.  |  Overall Experience 
Rating:
5.0

My experience at the Uhaul in clarkston, ga exceeded all expectations! The professionalism, the customer service, the timeliness and the equipment were all above par. I would definitely recommend to other business professionals in the area like myself. Be sure to ask for Wynn! She's amazing!

NASR B. 
Rating:
5.0

A previous U-Haul experience had me way down on the company, this location restored my faith. They were EXCELLENT from the moment I drove up until I picked up the trailer. My only regret was not going to this location before.

GRALIN H. 
Rating:
1.0

Guarantee was not upheld. My order was moved to another store. I was lied to at the store and customer service and told they could at least adjust the drop off to the originally intended location. Called traffic control at 2:01 on 11/16 and was told she couldn't change the location. She was incredibly condescending and rude. Will not be using uhaul again.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

AARON P. 
Rating:
5.0

Nothing I can think of

SHEILA H. 
Rating:
5.0

Excellent customer service from both employees that assist me. Thank you

BRENDA M. 
Rating:
5.0

Wynn Reagon is the best most professional woman I've meet from the craziness of a Uhaul. I will recommend people just meet a woman like her in any aspect of life. Thank you Wynn for making a rough time easy. I absolutely appreciate you.

MATTHEW B. 
Rating:
5.0

Improve the accuracy/info transparency on the website application, as well as extending the time for the application - the first one timed out before I could complete the transaction and I had to start over, wasting my precious time.

LEE C. 
Rating:
4.0

Truck was kindly running not smoothly

QUEON B. 
Rating:
5.0

Nice lady's real friendly and helpful

reginald j.  |  First Impressions 
Rating:
1.0

I was cheated out of gas money, the tires were low and the equipment was dirty. Also the the window was broken

LEROY J. 
Rating:
5.0

Great service 👏

KELSEY R. 
Rating:
2.0

People were great, equipment was really poor. Condition of vehicle was very rough. Truck was scratched up and dented. Condition of the cab was also poor with the smell of smoke and burn marks in the dashboard. The seats were of similar condition. Passenger side door would not open properly due to previous damage and/or accident. Truck was rented for 5 days. During this time, the battery died and needed to be jumped.

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE P. 
Rating:
5.0

Two days before I had reserved a storage unit at another Uhaul storage facility; when I got there they told me my unit had been given away and it was first come first serve. I then made a reservation at this location and I called to ensure when I arrived the next day my unit would be available. Wynn, the GM was very understanding and assured me my unit would not be given away. When I arrived her staff was more than accommodating. They provided excellent customer service.

Myra K.  |  First Impressions 
Rating:
5.0

Exceptional Customer Service

MYRA K. 
Rating:
5.0

Customer did not leave a comment.

GAIL M. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

My unit needed a new door and the staff was on it. The staff was great at all times.

Margaret O.  |  Overall Experience 
Rating:
4.0

Little bit of education on the wiper. It took me long to determine the location of the switch for the wipers because it was raining. Besides, everything went cool

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

MARIO V. 
Rating:
5.0

Keep Wynn Reagon at the front. She was very professional and kind. I really enjoyed my visit to this facility. The service was excellent. I will use your services whenever needed. Thanks again.

PRISCILLA D. 
Rating:
5.0

Customer did not leave a comment.

ALLEN P. 
Rating:
3.0

I had a better experience at the Memorial Drive location. This location wasn't bad, but it is a bit out of the way (particularly for a truck rental). In hindsight, I should have just rented a van at the Memorial Drive location.

DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Nothing. Everything was great!

Adrienne P. 
Rating:
4.0

CUSTOMER SERVICE WAS A BIT POOR AT THIS LOCATION!! NO CLEAR SIGNS WHERE TO PARK YOUR CAR, ONLY GRAVEL LOT WHERE TRUCKS ARE LOCATED!!

Jasmine T. 
Rating:
5.0

Customer did not leave a comment.

VERNON J. 
Rating:
1.0

I was charged for damage and there was no damage on the truck once it was returned

NYASIA C. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

The customer service was great and employees were helpful throughout the entire process.

PATRICK V. 
Rating:
5.0

Thank you

THANG G. 
Rating:
5.0

Customer did not leave a comment.

Ashlie G. 
Rating:
4.0

Customer did not leave a comment.

Georgia S. 
Rating:
5.0

Customer did not leave a comment.

KELLIE B. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

My rental truck had a minor safety issue with the side view mirror on the passenger side. It was loose and would be out of view as the trucking is moving, which create a vibration. It's dangerous not to see your side.

HIEU M. 
Rating:
2.0

Inform customers when a certain type of vehicle they requested is not available before they arrive at the store and not after they've purchased it.

Cameron F. 
Rating:
1.0

I reserved two weeks in advance. I wanted to rent at the uhaul location and when I made the reservation online it acted as if though the space was confirmed and available. I do believe it's a shame no one checked in advance for customer to advise so that customer could have been prepared. Especially if they are seeking storage space. I know people sitting behind the desks see Reservations ahead of time daily. It's their responsibility to contact customers to let them know. Hughes burden placed on me to the move and then rush to find somewhere to put my stuff. Terrible service to say the least.

Chassity W. 
Rating:
5.0

Wynn was super nice and helpful from start to finish and so was the guy she was training. I have never had a bad experience at this location!

LYNDON C. 
Rating:
1.0

Customer services ignored customers and spoke to each other over customer standing and waiting for service for a long time, the conversation is personal not related to business

Ashraf R. 
Rating:
5.0

The woman at the counter was an absolute delight and very helpful.

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

Yolanda M. 
Rating:
4.0

No comments at the moment...but very good customer service. Highly recommended!

VERNON J. 
Rating:
5.0

The equipment was clean, but there were some issues with the Van, I was so able to use it, and my moving went smoothly.

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

MELISSA J. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM I. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Very helpful and courteous staff. Always a good experience.

LONNIE L. 
Rating:
5.0

Customer did not leave a comment.

JESSE T. 
Rating:
1.0

The vehicle I ordered wasn't there. Waited for an hour. To compensate me they offered a 10 dollar discount which was not actually applied to the bill.

ABIGAIL V. 
Rating:
5.0

The staff was very friendly and helpful with my last minute reservation.

SAMANTHA B. 
Rating:
5.0

Service was very prompt & clear.

SETH J. 
Rating:
5.0

Customer did not leave a comment.

Shindano E. 
Rating:
3.0

I could not get the key to open the driver's side door. The customer service rep got it to open, but when I had the truck, I could never open the door.

DIANE L. 
Rating:
1.0

Customer did not leave a comment.

Fredric S. 
Rating:
3.0

Friendly and helpful staff, the unit is inside but resembles a warm morgue in a basement, difficult to load/unload because of the construction of the building.

Joseph V.  |  First Impressions 
Rating:
3.0

I used the app. And went to return my rental. The staff at the time of return was rude. I was returning my rental via app and she came to the door and stared at me for a while until I noticed her and said she would check in the rental. It was uncomfortable and she acted like I was doing something wrong. Also I filled the tank up and was charged for it. My fault for not taking a picture of it before.

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

DECORIAN O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Collina E.  |  First Impressions 
Rating:
5.0

Very helpful staff. They made last minute changes for me

ankur s.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margaret O.  |  First Impressions 
Rating:
5.0

The staff was under a lot of pressure because their trucks had been vandalized but each team member remained kind and courteous while assisting me with my needs.

KIESHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lacrisha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria T.  |  First Impressions 
Rating:
5.0

The ladies were great and friendly

Keith C.  |  First Impressions 
Rating:
5.0

Wynn and staff gave us a superb experience during our move in with great tips and on time humor! Thanks guys you were awesome!

Denise m.  |  First Impressions 
Rating:
5.0

Good service

Derrick M.  |  First Impressions 
No reviews have been submitted for this location.

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