Customer Reviews for U-Haul Moving & Storage of Clarkston

1,984 reviews

885 Northern Ave   Clarkston, GA 30021
(East of I-285 @ Church St Exit)

(404) 294-7368

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(404) 294-7368

885 Northern Ave
Clarkston, GA 30021
(East of I-285 @ Church St Exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KAYLA S. 
Rating:
5.0

Great customer service assistance manager was really nice I recommend this location. Wale mgr Ay moving company LLC

adewale Y. 
Rating:
4.0

Customer did not leave a comment.

McGowin P. 
Rating:
4.0

Customer did not leave a comment.

ASIF B. 
Rating:
5.0

After my devastating experience with Uhaul from Macomb , Michigan to Atlanta, GA . I thought I would never use this company again. The Manager & her staff @885 Northern Ave, Clarkston, GA 30021 changed my mind & trust back into Uhaul . This store is a Golden Ticket & Example of Excellent Customer Service Experience ! Every team member is throughly trained and able to answer all of my questions or concerns. The manager, Lynn , is an phenomenal Uhaul asset to Uhaul's high quality of Pure quality and provides pass my expectations of Great Customer Service! Thank you team 885 Northern Ave, Clarkston, GA 30021 for being Awesome Essential Workers & treating us like we're family and not just another number .

Nicole S.  |  Overall Experience 
Rating:
5.0

My experience at the Uhaul in clarkston, ga exceeded all expectations! The professionalism, the customer service, the timeliness and the equipment were all above par. I would definitely recommend to other business professionals in the area like myself. Be sure to ask for Wynn! She's amazing!

NASR B. 
Rating:
5.0

A previous U-Haul experience had me way down on the company, this location restored my faith. They were EXCELLENT from the moment I drove up until I picked up the trailer. My only regret was not going to this location before.

GRALIN H. 
Rating:
1.0

Guarantee was not upheld. My order was moved to another store. I was lied to at the store and customer service and told they could at least adjust the drop off to the originally intended location. Called traffic control at 2:01 on 11/16 and was told she couldn't change the location. She was incredibly condescending and rude. Will not be using uhaul again.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

AARON P. 
Rating:
5.0

Nothing I can think of

SHEILA H. 
Rating:
5.0

Excellent customer service from both employees that assist me. Thank you

BRENDA M. 
Rating:
5.0

Wynn Reagon is the best most professional woman I've meet from the craziness of a Uhaul. I will recommend people just meet a woman like her in any aspect of life. Thank you Wynn for making a rough time easy. I absolutely appreciate you.

MATTHEW B. 
Rating:
5.0

Improve the accuracy/info transparency on the website application, as well as extending the time for the application - the first one timed out before I could complete the transaction and I had to start over, wasting my precious time.

LEE C. 
Rating:
4.0

Truck was kindly running not smoothly

QUEON B. 
Rating:
5.0

Nice lady's real friendly and helpful

reginald j.  |  First Impressions 
Rating:
1.0

I was cheated out of gas money, the tires were low and the equipment was dirty. Also the the window was broken

LEROY J. 
Rating:
5.0

Great service 👏

KELSEY R. 
Rating:
2.0

People were great, equipment was really poor. Condition of vehicle was very rough. Truck was scratched up and dented. Condition of the cab was also poor with the smell of smoke and burn marks in the dashboard. The seats were of similar condition. Passenger side door would not open properly due to previous damage and/or accident. Truck was rented for 5 days. During this time, the battery died and needed to be jumped.

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE P. 
Rating:
5.0

Two days before I had reserved a storage unit at another Uhaul storage facility; when I got there they told me my unit had been given away and it was first come first serve. I then made a reservation at this location and I called to ensure when I arrived the next day my unit would be available. Wynn, the GM was very understanding and assured me my unit would not be given away. When I arrived her staff was more than accommodating. They provided excellent customer service.

Myra K.  |  First Impressions 
Rating:
5.0

Exceptional Customer Service

MYRA K. 
Rating:
5.0

Customer did not leave a comment.

GAIL M. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

My unit needed a new door and the staff was on it. The staff was great at all times.

Margaret O.  |  Overall Experience 
Rating:
4.0

Little bit of education on the wiper. It took me long to determine the location of the switch for the wipers because it was raining. Besides, everything went cool

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

MARIO V. 
Rating:
5.0

Keep Wynn Reagon at the front. She was very professional and kind. I really enjoyed my visit to this facility. The service was excellent. I will use your services whenever needed. Thanks again.

PRISCILLA D. 
Rating:
5.0

Customer did not leave a comment.

ALLEN P. 
Rating:
3.0

I had a better experience at the Memorial Drive location. This location wasn't bad, but it is a bit out of the way (particularly for a truck rental). In hindsight, I should have just rented a van at the Memorial Drive location.

DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Nothing. Everything was great!

Adrienne P. 
Rating:
1.0

All my things flooded and they were not happy about me filing a claim. I just had a baby and all of the contents in storage were brand new and unopened baby items that I dearly needed at that time. It was tragic. I cried. Then only got back 100 dollars for all the items that were damaged in the flood.

aaisha m.  |  Overall Experience 
Rating:
4.0

CUSTOMER SERVICE WAS A BIT POOR AT THIS LOCATION!! NO CLEAR SIGNS WHERE TO PARK YOUR CAR, ONLY GRAVEL LOT WHERE TRUCKS ARE LOCATED!!

Jasmine T. 
Rating:
3.0

Customer did not leave a comment.

Tiffany L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERNON J. 
Rating:
1.0

I was charged for damage and there was no damage on the truck once it was returned

NYASIA C. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

The customer service was great and employees were helpful throughout the entire process.

PATRICK V. 
Rating:
5.0

Thank you

THANG G. 
Rating:
5.0

Customer did not leave a comment.

Ashlie G. 
Rating:
4.0

Customer did not leave a comment.

Georgia S. 
Rating:
5.0

Customer did not leave a comment.

KELLIE B. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

My rental truck had a minor safety issue with the side view mirror on the passenger side. It was loose and would be out of view as the trucking is moving, which create a vibration. It's dangerous not to see your side.

HIEU M. 
Rating:
2.0

Inform customers when a certain type of vehicle they requested is not available before they arrive at the store and not after they've purchased it.

Cameron F. 
Rating:
1.0

I reserved two weeks in advance. I wanted to rent at the uhaul location and when I made the reservation online it acted as if though the space was confirmed and available. I do believe it's a shame no one checked in advance for customer to advise so that customer could have been prepared. Especially if they are seeking storage space. I know people sitting behind the desks see Reservations ahead of time daily. It's their responsibility to contact customers to let them know. Hughes burden placed on me to the move and then rush to find somewhere to put my stuff. Terrible service to say the least.

Chassity W. 
Rating:
5.0

Wynn was super nice and helpful from start to finish and so was the guy she was training. I have never had a bad experience at this location!

LYNDON C. 
Rating:
1.0

Customer services ignored customers and spoke to each other over customer standing and waiting for service for a long time, the conversation is personal not related to business

Ashraf R. 
Rating:
5.0

The woman at the counter was an absolute delight and very helpful.

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

Yolanda M. 
Rating:
4.0

No comments at the moment...but very good customer service. Highly recommended!

VERNON J. 
Rating:
5.0

The equipment was clean, but there were some issues with the Van, I was so able to use it, and my moving went smoothly.

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

MELISSA J. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM I. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Very helpful and courteous staff. Always a good experience.

LONNIE L. 
Rating:
5.0

Customer did not leave a comment.

JESSE T. 
Rating:
1.0

The vehicle I ordered wasn't there. Waited for an hour. To compensate me they offered a 10 dollar discount which was not actually applied to the bill.

ABIGAIL V. 
Rating:
5.0

Customer did not leave a comment.

Chambrale P.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful with my last minute reservation.

SAMANTHA B. 
Rating:
5.0

Service was very prompt & clear.

SETH J. 
Rating:
5.0

Customer did not leave a comment.

Shindano E. 
Rating:
3.0

I could not get the key to open the driver's side door. The customer service rep got it to open, but when I had the truck, I could never open the door.

DIANE L. 
Rating:
1.0

Customer did not leave a comment.

Fredric S. 
Rating:
3.0

Friendly and helpful staff, the unit is inside but resembles a warm morgue in a basement, difficult to load/unload because of the construction of the building.

Joseph V.  |  First Impressions 
Rating:
3.0

I used the app. And went to return my rental. The staff at the time of return was rude. I was returning my rental via app and she came to the door and stared at me for a while until I noticed her and said she would check in the rental. It was uncomfortable and she acted like I was doing something wrong. Also I filled the tank up and was charged for it. My fault for not taking a picture of it before.

Crystal P. 
Rating:
5.0

Keep up the great customer service and making customers feel welcomed like family.

Dilecia M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Trailer hitches at the site.

JAMES G. 
Rating:
5.0

Great customer service service.

Apriel J. 
Rating:
5.0

Customer did not leave a comment.

DECORIAN O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DECORIAN O. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

Fredearia W. 
Rating:
4.0

Wanted to say thanks to the Clarkston staff who did everything they could and went out of their way to ensure that we could complete our move with the equipment we needed. The women who staff this location know what they're doing, and we appreciated them!

ROSY K. 
Rating:
5.0

Very friendly service

DANAMARIE D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

SISAY M. 
Rating:
5.0

Customer did not leave a comment.

SAMMY H. 
Rating:
5.0

Thanks

LUCHELU M. 
Rating:
1.0

Trucks passenger side mirror flopped around . Passenger had to hold it so I could see . Almost hit two cars bc it would not stay in place. Then when we tried to do the after hours return online , the page refused to accept my location info. Just kept reloading so I was stuck with a $20 fee the next day. Extremely disappointing. I responded to the receipt email asking that at least the $20 fee be removed but so far no response. I would recommend only returning the truck when they're open.

MELISSA T. 
Rating:
5.0

Customer did not leave a comment.

MARCO G. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
3.0

The service was fast. I would, however, suggest more professionalism from the staff. My minor son was present with me upon pickup and the subjects of their conversations weren't age-appropriate - profanity, content, etc.

KENYA A. 
Rating:
4.0

Just a note, not about Clarkston specifically. We picked up a four wheeled auto transport from an actual U-Haul dealer in Orlando. The trailer we got worked well, but getting the ties that hold the tires to keep the car in place were difficult to remove, one of them being nearly impossible because the cranking device that the straps are meant to be threaded through was very creaky and tough to move back and forth.

Sully J. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
1.0

B/c they didn't help us and when I took the truck it's was massed up she didn't clean

EDALACHEW D. 
Rating:
3.0

Customer did not leave a comment.

Collina E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

HUBERT T. 
Rating:
5.0

Very helpful staff. They made last minute changes for me

ankur s.  |  Online Move In 
Rating:
5.0

Due to me having a great experience for the first time reserving a vehicle from this location, I do not have any suggestions for improvement at this time. I would like to say, "Thank You" for the Professionalism, Courtesy, & Efficiency of the employees on duty at that time!

NADIRAH S. 
Rating:
3.0

The customer service is great here. The overall quality of the vehicles that I saw are pretty poor. In closing tires and other things of the interior of the truck I rented

QUENTON S. 
Rating:
5.0

Absolutely amazing!! Wynn is the best and so helpful! Great experience 10/10

DANIELLE C. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
3.0

The moving company that was suggested to us damaged multiple pieces of my furniture and it is UNACCEPTABLE

LORONTA M. 
Rating:
4.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Aoci E. 
Rating:
5.0

Customer did not leave a comment.

JAMAL D. 
Rating:
4.0

Customer did not leave a comment.

Rita N. 
Rating:
5.0

Customer did not leave a comment.

RUEBEN G. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
3.0

The inside of the truck smelled horrible. It undoubtedly had been rented by someone that hauled some fish! Other than that my rental was uneventful.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

Margaret O.  |  First Impressions 
Rating:
5.0

Our customer service rep was excellent

SIRAK F. 
Rating:
5.0

The staff was under a lot of pressure because their trucks had been vandalized but each team member remained kind and courteous while assisting me with my needs.

KIESHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lacrisha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria T.  |  First Impressions 
Rating:
5.0

The ladies were great and friendly

Keith C.  |  First Impressions 
Rating:
5.0

Wynn and staff gave us a superb experience during our move in with great tips and on time humor! Thanks guys you were awesome!

Denise m.  |  First Impressions 
Rating:
5.0

Good service

Derrick M.  |  First Impressions 
No reviews have been submitted for this location.

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