Customer Reviews for U-Haul Moving & Storage of Clearlake

444 reviews

3250 Clear Lake Ave   Springfield, IL 62702

(217) 280-8481

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(217) 280-8481

3250 Clear Lake Ave
Springfield, IL 62702

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SHIRLEY W. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Quick and efficient Very polite

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Nothing

Brian C. 
Rating:
1.0

People were rude. I rented an appliance dolly when I got there tbey said they didn't have any so they gave me the van and sent me to a different uhual to get the dolly and when I got to that location they didn't have any either so added miles to my trip for nothing.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE E. 
Rating:
5.0

Steve is the best !! All Of his staff is friendly and helpful.

KARLY M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

Inga K. 
Rating:
5.0

Customer did not leave a comment.

STACEY R. 
Rating:
5.0

I rented a 26 ft. Uhaul it was a bit pricey but well worth it! Unfortunately we parked the uhaul in a parking lot at a grocery store after unloading everything to the new spot...went home to get some rest came back to the uhaual to drop it off and it was GONE! STORY SHORT it was towed and I got the uhaul back late and they didn't even charge me. I appreciate it cause the tow bill was outrageous! Dont leave the uhaul unattended people lol! Thanks uhaul!

Timothy T. 
Rating:
3.0

Check in was great. Fast and friendly. Returning was a disappointment. We sat outside as directed for 20 mins. I had to call the store to ask if someone was coming out soon. Lady who checked us in, while not rude, was not friendly.

Jennifer K. 
Rating:
5.0

Need at least 2 to 3 people working at all times to ensure register people are not the same people hooking up trailers

mark B. 
Rating:
5.0

Hey as far as my experience it could not have been better! Well free woulda worked!

Terrence C. 
Rating:
5.0

Good job

Roy R. 
Rating:
5.0

Customer did not leave a comment.

HILARY H. 
Rating:
5.0

Mountains of heartfelt THANKS to Stephen & his staff.

Yconda V.  |  Overall Experience 
Rating:
5.0

Sales man was very friendly

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Customer did not leave a comment.

Len L. 
Rating:
5.0

Everything was great, including the rental price!

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

SANDRA F. 
Rating:
5.0

Customer did not leave a comment.

CHRYSTAL W. 
Rating:
1.0

Customer did not leave a comment.

Carter D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS E. 
Rating:
5.0

Only issue, when I went to pick up my truck rental, my reservation was nowhere in the system

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Customer did not leave a comment.

ALLEN L. 
Rating:
5.0

Customer did not leave a comment.

MAHER M. 
Rating:
5.0

Put more staff on the floor, especially at the beginning/end of the month.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
2.0

Seat had a hole in it. Answer the phone, as I tried to call for r days and ultimately had to drive there. Keep pricing competitive, and simple without inflating traps. With so many competitors, this should not be happening.

CHRISTOPHER L. 
Rating:
5.0

When ever I move again I going with them

Tilda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE O. 
Rating:
4.0

When I came to pickup and when I dropped off, employee (female) did not wear a mask the entire time. She worked hard and was helpful but definitely in total violation of the mask mandate.

Keith S. 
Rating:
5.0

Great job! Staff was friendly and helpful. Would recommend highly.

John L. 
Rating:
5.0

Everything was perfect. Professional, friendly, helpful - can't say enough good. Would definitely recommend UHaul to my friends.

Helen B. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
3.0

Customer did not leave a comment.

JACILYN A. 
Rating:
2.0

I trusted them to check in my truck when I returned it. They waited 3.5 hours to check it in and charged me for it. They did not have a furniture dolly available, I had to go to another location to get one. They kept the clock running and charged me for the mileage as well. All in all they overcharged me $35.26. I had the truck from 11:07 to approximately 15:10 and that includes the time spent doing their job for them. Do not trust this location to be honest, make sure they take care of everything and close the contract before you walk out the door.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

thomas F. 
Rating:
4.0

We haven't actually moved yet but the interaction to date with uhaul has been very positive.

Pam D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

Doni B. 
Rating:
5.0

Customer did not leave a comment.

Kywana C. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

We reserved two dollies that were not available or a furniture dolly. We were charged for them and 50 furniture pads that we never requested. We had to hook up our own tow dolly. The vehicle had less than an 1/8 of tank and we were supposed to get a credit on that as well and still not be refunded.

Shauna H. 
Rating:
5.0

Customer did not leave a comment.

william G. 
Rating:
5.0

Everyone there was very friendly and helpful. Overall it was an excellent experience. I had never rented from U-Haul before. I will definitely come back if the need arises.

John R. 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
1.0

The vehicle i rented was not at the location i requested. Nobody at the front desk could tell me how the 50.00 reservation guarantee worked.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

MAX B. 
Rating:
5.0

Very helpful and friendly staff!

Jared A. 
Rating:
5.0

Excellent service and hard-working employees. Clear Lake Ave store will get my business in the future.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

SHAVONA S. 
Rating:
1.0

My experience was terrible! First the truck I rented wouldn't open to load. The guy working WAS NOT WEARING A MASK AT ALL!! He provided a different truck, but made us go out and find it and didn't even make sure it would open. It was covered in snow that WE had to brush off ourselves. He also allowed random children run around in the indoor storage area for hours unsupervised. Truly terrible customer service.

Saralyn F. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
3.0

Online check in is supposed to make it so I don't have to wait in store to do it. When I went in to get the keys I had to wait 8 minutes while another customer was going over their rental and contract. Also, we rented for 2 hours because we were just moving a couch but were late picking up. When we picked up it said we would still have to have the truck back by the original time. They had probably 50 other options on the lot for people to use, and probably 7 of the truck style we used, two hours should start from pick up as long as I'm there within the hour of my designated time. The truck was also not found where it was shown online to be. We had to look all over for it. We would use this service again but definitely have to give more time for things to not go as planned. Y'all really do get every pennies worth though triple charging people....pay for the truck, pay per mile, fill it back up when you're done. So insane to me to pay three different ways for the same service. I guess when you have no competition you can do what you want though!

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
4.0

Staff was very friendly and helpful. Made the stressful time of moving a little easier.

Christopher H. 
Rating:
5.0

N/A

MEKO D. 
Rating:
5.0

Very smooth transaction. Friendly and knowledgeable staff. Thank you.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Sally G. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
3.0

I made a reservation online to rent a cargo trailer , 2 furniture dollies, and moving pads. When we got there to pick up trailer Was told only have one furniture dolly but they could give me appliance dolly in place for same price. They put appliance dolly in trailer. However when we got to where we were going there was no furniture dolly or pads. I had to request a refund. Is there not some way on your site to only show what is actually available and guarantee it is checked out to you. I thought that was purpose of reserving.

Peggy F. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
1.0

When I pick up the truck it had 47 miles to empty on the digital gas gauge. I brought it back with 80ish miles to empty. The stupid worker said I didn't bring it back with enough full that it had. After telling her it has more she said she was going to charge me $30 extra because of it and they don't go by the digital gauge. So I got the keys and put over half a tank of gas in around (150 miles to empty). Took it back to her and said now it has over half a tank and I'm charging her $60, she laughed, but I wasn't joking. I'm about to call my bank and claim this as a fraud transaction. She didn't give me any credit towards the fule that i put in that was well over the 47 miles to empty that it started with.

EDDIE B. 
Rating:
5.0

Excellent customer service from all the staff I dealt with. I visited the facility several times over the last six months and was pleased with every interaction.

Jennifer H.  |  Overall Experience 
Rating:
5.0

Super security and super clean! Thank you for helping me get my car off the trailer in the freezing cold!!

LaShea N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
3.0

The sales person was wonderful, but the system kept shutting down and we ended up having to get cash to pay. Other people in line said it had been down earlier that day, too.

Kelly G. 
Rating:
5.0

I love this location!!! So clean and the staff is very friendly... I would recommend this location to anyone looking for a moving truck or storage unit!!!

JUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

Odessa M. 
Rating:
5.0

Very easy process

Todd P. 
Rating:
5.0

Customer did not leave a comment.

Frances W. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Matthew K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GHOLAM A. 
Rating:
1.0

Packers hired did not deliver pod or help unload it. We still got charged and are currently disputing it. I then had to hire another party to deliver the pod, which cost on top of the money already paid, an additional $100. I also had to pay the unloader an additional $100. I overpaid and was totally over charged for this service!! I will never recommend Uhaul to anyone and will continue to leave and reviews. Very disappointed with the lack of customer service from this corporation!

Enrique C. 
Rating:
5.0

Customer did not leave a comment.

Kathrine J.  |  Overall Experience 
Rating:
5.0

Everything was great.

Kelly M. 
Rating:
5.0

The entire interaction was great!

Trevan M. 
Rating:
4.0

Need more customer service reps only one person working and process time too long

Rosia S.  |  First Impressions 
Rating:
5.0

Very good service. Definitely recommend to my friends and others. Will use them next time.

Balaji P. 
Rating:
5.0

Great service, very personable!

Joseph D. 
Rating:
5.0

The overall experience was fantastic.

Joseph S. 
Rating:
5.0

Excellent service. Quick and easy. Manager Stephen Balestri was helpful over the phone and in person. Upon return, I discovered they'd found a way to charge me less than expected. I'm very grateful. Will recommend to all. Many thanks!

CLAYTON F. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Great service!

Scott W. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
5.0

This was my first time using U- box, If I ever have to move long distance ago U- box will be my choice. Its very economical and everyone was friendly and very helpful. I'm a very satisfied customer.

kimberly W. 
Rating:
4.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
1.0

The truck I rented ran horribly and had roaches hiding in it, a few of them got on our stuff in the process of moving and now we've started finding roaches in our new place. Our old place has never had any issues with roaches (and still doesn't) and the new place had been inspected already, but we killed a couple of them in the truck while loading and unloading it our new furniture into it, so it's the only place they could have come from.

Brian L. 
Rating:
5.0

The first truck I had was having emergency brake and lower steering issues. I exchanged it for a second truck only to find the oil light on. The woman at the office however was very helpful and it was a quick exchange.

Michael C. 
Rating:
5.0

NOTHING!

JOHN S. 
Rating:
5.0

Make sure the employee let's the customer know that the return is finalized and they can go..

Vivian W. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Smooth rental and staff was extremely helpful. Made one part of moving painless at least.

Susan H. 
Rating:
5.0

Clerk on duty (Stephen, maybe?) was super helpful, quick, and organized. When he noticed the weight of the vehicle I was to be trailering (It's an old museum piece, nearly 2.5 tons) he recommended a stronger hitch in case the welds on my existing hitch failed. Attention to safety is paramount!

James W. 
Rating:
5.0

Customer did not leave a comment.

Vivian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen F.  |  First Impressions 
Rating:
5.0

Very clean & well maintained facility. Friendly & helpful staff.

Mark Y.  |  Overall Experience 
Rating:
5.0

I would recomend this U Haul storage facility to everyone

Clark G.  |  Overall Experience 
Rating:
4.0

Na

Carol H.  |  Overall Experience 
Rating:
5.0

i had a very good time with the very nice staff of UHaul. and i will always do all of my business when the time comes around again at U-Haul. keep up the good work at you are doing so well at doing now.

Robert C H.  |  First Impressions 
Rating:
2.0

It was consistently denying my payments

Matt B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

The staff at this facility were truly helpful and I would certainly go back. Should I need to rent a truck or van in the future, this is the store that I will visit. Bless you, thank you!

Stephen J.  |  Overall Experience 
Rating:
5.0

Staff was absolutely great! I will do more business with them. Manager Steve treated me extremely well....great customer service.

RONALD H.  |  Overall Experience 
Rating:
5.0

Though we had a billing challenge early, management did a great job of rectifying the situation. The facilities were new and clean. Access was fantastic.

john e.  |  Overall Experience 
Rating:
5.0

Na

Carol H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbra F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt O.  |  Overall Experience 
Rating:
2.0

Everything about the storage unit and the employees was great. Problem was that when I cleaned it out to move into my new house I had only had my things in the unit for a week and they still charged me a full month.

Stephen B.  |  Overall Experience 
Rating:
5.0

This facility is top notch! We experienced huge hiccups along the way with a cross-country move and Marcie answered my call and helped us through the entire process. She took care of us every step even extending a sincere ‘whatever you need’. After we are done with self-storage at this facility, if we are ever in need again, I’ve got their number. I would use and promote this facility again. Employees like Marcie are one in a million and truly care about their customers!

Rebecca C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ersin Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy C.  |  Overall Experience 
No reviews have been submitted for this location.

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