Customer Reviews for U-Haul Moving & Storage of Clinton Township

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Clinton Township

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Carlyalyse W. on

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Donald P. on

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Everything was great!

Kennethmichael R. on

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Latasha J. on

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John L. on

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The Clinton Township location was AWESOME and the associate - her name was Star - was SUPER helpful!

Elizabeth E. on

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Edward B. on

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Edward B. on

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Gregory S. on

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Michael P. on

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all was fine.

Frank G. on

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Very professional, informative and so fast I was impressed with whole process. Thank you

William G. on

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I had a reservation online for Friday pick up Saturday with vehicle at some point I was changed to 24 seven share and told that the rental that I had was only available from Friday 3pm to Friday at midnight went to the office fast track They said the same thing and got me another reservation where I was on a waiting list I called around old fashion style and found a truck myself

Martin S. on

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elijah d. on

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The air did now work on the Truck and it was so hot .

Jake M. on

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Staff were friendly and helpful. Truck was newer. Good condition and clean, with awesome AC. Definitely will come back for my next move!

Keith S. on

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Danieljoseph N. on

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Thomas B. on

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This is my second experience with U-haul at this location and both times have been great. 10 out of 10

Angela P. on

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Nothing

Raymond C. on

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Ronaldsteven D. on

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I got exactly what I wanted, when I wanted it for a fair price. Staff could not Ave been nicer

jacques a. on

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David T. on

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Laura S. on

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Lancemiles R. on

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Thank you!

Reveleanne D. on

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The can requested was not available i was upgraded & told i would pay 59 cents per mi but was charged 79 instead so disappointed i wasn't given the proper adjustments when the transaction completed.

Michael B. on

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Perfect experience. Easy check-in, easy checkout.

Christopher K. on

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Mary H. on

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Best experience!! All were very helpful!! Thank you very much.

Laura B. on

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Had a reservation for a 17’ for 24 hours but when I came in they told me I had to have it back before 2:30 or else I would have to take a 26’. Well, I didn’t know if we could be done by 2:30 and was forced into a 26’. That is quite the difference in size and very scary to drive. Don’t know why a reservation with a conformation doesn’t matter much and wasn’t told this till I was there to pick it up. Not my best Uhal experience

bill h. on

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Kevin K. on

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Danny F. on

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William H. on

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Only complaint is this form

Michelle D. on

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The brakes for one are bad and definitely need replacing thank god they didn’t go out on me but did grind. As far as the 24/7 drop off. I was so upset to come to drop off and all trucks had not been moved to the back to return and I was blocked in until I figured how to get out of a tight situation I had to drive with my son 67 miles. Another lady was blocked in and had to wait for a tow with her young daughter. I put in to much gas because you have to have the truck running to see actual gauge so I’d like a refund for the extra quarter tank I put in on my mothers card. It was just not a good experience returning and I was assured where I parked I would not be blocked and there would be plenty of room. Not true just glad it’s over and I do want a credit on that card

EVA N. on

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The customer service at this location is extremely poor. As I explained to the associate when I picked up the vehicle, I was there the night before at two after seven. They did not unlock the door and knew we were there to pick up a U-Haul. It was scheduled months in advance and no one called to confirm that we weren’t coming, they just canceled my reservation. They were also other customers that needed help and they refused open the door. I told the manager the next morning and she said she was sorry, and that was it. No compensation and no explanation. We were not informed to do a walk around and inspect the truck inside or out. We would just give them the keys. The delay from the evening as well as the morning made an already 17 hour trip even more difficult. Aren’t you in the customer service business? Aren’t you there to provide a service to customers? The customers pay for customer service!

Heather M. on

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Ronald F. on

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Chanta K. on

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Janet A. on

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VICTORIA H. on

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Teri P. on

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Steven C. on

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New truck. Staff was very kind, especially the young lady that checked me out when I brought the vehicle back. I will be back next time I need a truck.

charles d. on

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Karen M. on

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Awesome customer service, from the begining process to the final process. Both representatives gave great eye contact, spoke clearing, answered all my concerns with a great & professional attitude.

Jim H. on

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Jamesdavid D. on

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Good helpful people....got me in and out in record time!!!!

Mark C. on

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Prompt service and decent equipment at this location. .

David M. on

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The truck I was driving had a few issues I noticed, it was a brand new vehicle and I feel they should be addressed, 1st it needs an alignment and possibly a steering gear box (steering was very sloppy), 2nd the trans downshifts at the wrong time, at one point I was doing 30ish and the motor was at 6-7000 rpm, it's probably all covered by Ford, but I feel the steering could be a safety issue for inexperienced drivers

Stevenmichael G. on

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phil r. on

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Nichelle M. on

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Sarah D. on

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This review has nothing to do with the specific location, but with your website/app. They suck. It kept crashing when I was returning the truck. It wouldn’t upload the pictures and kept logging me out. After 45 minutes of trying, I gave up and put yhe keysnin the drop box. Then spent 15 minutes on hold waiting to speak to a customer service representative. The whole return process was very stressful because of this

Amber J. on

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They were very nice, very helpful, and answered all my questions

Gerald S. on

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Warrenedward L. on

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Gregorythomas G. on

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Pamela D. on

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All went well at uhaul!??

Thomas G. on

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Timothy B. on

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Very quick service by professional staff. Thank you

Jovan C. on

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Allangilbert K. on

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The staff were professional, helpful and informative. Everything went as promised. Just keep up the good work!

Jennifer H. on

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Adam A. on

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Better explain the use of equipment. I used an auto hauler for the first time. The girl hooked up the trailer and pulled it to the front for me and that was it. I got home and loaded the car on the trailer and couldn’t open the door because of the wheel well over the trailer tires. It wasn’t till after I climbed out of my sunroof that I learned the fender folds down for loading and unloading the car. Otherwise I was very happy with the location and equipment used.

Keyanna S. on

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They were patient and they showed me how the system worked and how to get into and out of my storage area.

Melissa C. on

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Kevinkarl C. on

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Everything was handled very efficiently.

Dario D. on

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steven r. on

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Kristine H. on

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Only one person working and many people in line. Luckily, we missed the rush so I was able to get in and out relatively quickly.

Kristin K. on

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Rhonda H. on

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Very polite and helpful

Richard A. on

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Smooth operation for a stressful time

joseph h. on

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Lanny H. on

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Bret M. on

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Everything was great

STEPHEN M. on

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Unfriendly Poor customer service. Overall experience was horrible. Things stolen from my storage units

Lindsey M. on

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The equipment was cleans but it had a smell to it like it had been smoked in and then sprayed with Lysol. Better to use an actual enzyme cleaner or ozone generator....

Vern H. on

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fred p. on

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Steven D. on

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Online the trailer that was rented showed zero in stock. Had to call store to see if there were any available

Ann H. on

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matt l. on

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Stewart H. on

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David P. on

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Mercedes M. on

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Louis G. on

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I asked for a trilering plug to connect my trailer you didn't have what I needed had to take an hour and wire one into yours so I could tow my enclosed trailer 6 prong plug truck had garbage from last renter wasnt too bad I told them when I dropped it off other than that very pleased with my rental

terry s. on

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Nothing, don't change anything! You guys do a real nice job!

Misty M. on

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Location was convenient but they were on the phone with personal business when I cam in and did not even try to hurry to get off the phone. The person who hooked up the trailer was very nice but the trailer had torn straps and the clinging piece on either side was in very poor condition.

Chris S. on

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Very nice Staff person!! Easy return process

Timothy D. on

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Peter G. on

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John W. on

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Very helpful and easy to pickup.

Robert R. on

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Due to the storm all computer systems were down except one cause a long wait and no IT Support was available. In excusable for a large operation. First time wasn’t satisfied

Cynthia P. on

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MARSHA C. on

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Answer your phone and do better checks on vehicles being sent out with respect to gas levels. I was advised the gas was at full and needed to return it with a full tank. As I got two or three miles down the road, I noticed the tank was actually at half full and decided to take a picture of the gas gauge - just in case. As I was given the phone number with advice to call if I had any problems, I started calling to let them know I would only be bringing the vehicle back half full as that was what I left with. I stayed on hold the whole time I drove to my destination (I hung up and called back several times - only once did anyone answer, then abruptly put me back on hold). If I hadn't taken the picture, I would have had a real problem when I returned the vehicle approximately an hour later. Even when the front is very busy, someone has to be available to pick up the phone in case a customer has a problem.

Michael D. on

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Stacy F. on

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Excellent customer service from the beginning to the end! I will definitely use U-Haul again in the future! Thank you for having such nice and courteous employees from the time of reserving to checking out the truck! Very satisfied customers.

tony g. on

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steve f. on

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Very helpful in preparing for the move

Michael B. on

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Return in person was much better than mobile. The staff was quick and efficient.

MATHEW c. on

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Robert R. on

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VAN W. on

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wayne f. on

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Tyrezz W. on

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RANDALL L. on

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John R. on

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Convenient location and a good value

Josephine Freema F. on

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bill s. on

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Everything went great, they were very helpful

Angela P. on

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sue f. on

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Your system had difficulty accepting two credit cards when we attempted to pay. After several attempts, it finally went through. As a result, we were in the office almost a half hour paying the bill. I will add, I don’t believe that it was the operator but rather the system since all of a sudden it worked. The people who worked there were friendly and polite...very customer focused.

roger d. on

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Celeste S. on

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Didn’t rent for a long time but the time I did was a pleasant experience fast and efficient

Alexander C. on

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Make the key deposit more obvious

paul a. on

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Jonathan R. on

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James V. on

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David P. on

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Carol D. on

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david l. on

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Fast and efficient service reserving and returning. Thank you.

Debra H. on

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Richard k. on

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Karen J. on

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John W. on

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Leonard S. on

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ken s. on

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paul k. on

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Courteous customer service rep.

Randal M. on

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None - service and availability of the trailer I needed was ideal.

Carol C. on

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Kathleen B. on

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I couldn't have asked for a quicker or smoother trailer rental experience. Very pleased. Thank you.

Lance R. on

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ALLEYN H. on

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Brian M. on

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David S. on

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Stan Z. on

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I rent multiple times per year I have to wipe out inside of cab every time The gas tank is never full Two simple inexpensive easy to fix things

David T. on

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Friendly, fast service. These people are doing it right!!

Jim H. on

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Wayne H. on

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The app was very slow. Took almost a half an hour to approve my husband as the driver. Also, we were charged for 2 days just for extending our reservation. I don't think that pricing rate was fair but we were desperate to extend just a couple more hours.

RODNEY W. on

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Outstanding! Everything was great! Service was very professional!

David D. on

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Carolyn W. on

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Nothing. The rental was my first, and the entire experience was perfect.

Tina H. on

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JOHN U. on

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Great Stay

robert c. on

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TONYA C. on

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U-Haul worked with me when I was unable to pay on scheduled date or needed more time thanks for everything you’ve done for the last five years!

Rachel K. on

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Rahul John L. on

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The truck that I reserved online was double booked and I found this out when I went to Compass self storage at Warren, MI where I originally rented the truck. I was waiting for 1.5 hours for an answer and the possibility of getting a truck which was reserved for 11 AM on April 27. I hired moving company which was supposed to shift all my furniture at 12 noon. I lost a lot of money because of this. I was asked to pick up another u haul at 1 30 PM from u haul at Madison Heights MI. I left the warren location, on the way back the guy at the new location tells me that they can’t give me one at 1 30 and asked me to go to Clinton township which is 25 miles/35 minutes from where I live. This has been the worst experience ever, not just with a moving company but everything combined.

TIMOTHY P. on

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Patrick B. on

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David G. on

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So far it's my third time using them and their service has been excellent each time.

DAVID K. on

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Everyone that assisted us was very nice, and we were helped very quickly. Thank you.

hope C. on

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Steve K. on

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Jason B. on

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Carl K. on

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Great job!

frank g. on

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Ms Bree and her installer got to me with emergency needs. Thanks for a Job Well Done!!!!!!

Laya P. on

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Dhiraj P. on

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clean the uhaul

Bryer A. on

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great experience on both ends, Happy

Donald B. on

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David M. on

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Everything went good, with no problems, equipment was in tip top shape, and turning the trailer in was just as easy....will use this company again!

Greg W. on

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I drove past allot of modern, impressive trucks to pick up my old and worn down truck with a terible shudder.

Kenneth R. on

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Giulia C. on

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Was able to rent my 15ft uhaul from this location when the previous location no longer had a truck available and uhaul didn't call me. Even got a storage while there. Will go back to this location.

Christopher L. on

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Douglas O. on

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The guy that helped me was very nice and professional

JAREN G. on

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Thank you for your service

Bill N. on

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GRACE T. on

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Matt I. on

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great people great place

eddie c. on

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I was using a storage unit for 6 months and not one time did I have a issue it was a very well maintained unit the restroom were always clean. Great Job Clinton Township crew🤗🤗🤗

kEITH P. on

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We have used this facility before and we're very pleased. Clean units, friendly staff.

Bridget r. on

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They were friendly and helpful

kristine z. on

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We are so lucky to have been able to use the units. They helped as we needed more space, then we were able to downsize till we were done. It was so convenient and simple. Everyone was so friendly.

Ron R. on

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They did a great job

abdussalaam w. on

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Great Experience!

ebony s. on

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No problems

KENNETH K. on

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From time to time have a special for 3 months 6 months or 1 year at a special rate

Lakisa B. on

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I will use Uhaul for any of my storage needs. I like the carts that were available to haul large items. I felt safe and secure knowing that my items were in a well maintained building.

Shobit G. on

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I moved from Atlanta got two Ubox’s and moving help. The moving help folks unloaded my stuff and returned the boxes the same day. I never used the storage facility and was still charged for a month!

Alesa B. on

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Breannda Stalker. Give excellent Customer Service. She was very helpful.

Chontel B. on

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Worked out well for me in my family they worked with me well ...and just some awesome people👌

EDWARD M. on

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Wonderful

RHONDA J. on

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Only Uhaul l would use. Truck rental storage unit and propane tank refills. Best service!

Chet D. on

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The staff was courteous and helpful.

Frederick J. on

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professional, courteous, and good grasp of knowledge of services available..

Anna H. on

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Everyone was so helpful.

Dwayne M. on

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Great service!!

KA NISHIA H. on

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Everything was great. Employees was super nice. If I need storage again I'll Come back

Sherry W. on

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Checking in was great, fast and easy. However, I paid EXTRA for 24 hr access, to inturn be denied entry into the unit as I sat outside with not 1 but 2 puck up trucks. Customer service was no help

stacey j. on

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Office staff never answers phone. Had to call the 1800 number multiple times for help.

Chad H. on

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I didn't understand why your worker would tell me " ok you're all set , the balance you owe will be sent to collections". Really, gonna send me to collections. Mess up my credit. Im here to pay it WTF

DAVID N. on

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At times had issue with gate (both card and remote). Otherwise would give 5 stars.

CAROLE B. on

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Thank you.