Customer Reviews for U-Haul Moving & Storage of Clovis

1879 reviews

120 N Prince St   Clovis, NM 88101
(Us 60 & St Rd 18)

(575) 769-2176

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(575) 769-2176

120 N Prince St
Clovis, NM 88101
(Us 60 & St Rd 18)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Chasma H. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

First time using Uhaul services, but was happy with everything. Will use again in the future.

ALBERT L. 
Rating:
2.0

When I went to go pay for it they didn't honor the discount I was quoted over the phone... when I went the next day to go pick up the car hauler the lady was rude right away she seemed stressed may be because she was by herself... Seemed like she didn't want to deal with putting the car hauler on... After she was done then she seemed nice

BOBBY V. 
Rating:
2.0

The person doing the check in was not friendly. He was very curt and it felt like he was making me buy equipment even though the ball and hitch I had should have worked fine. He undermined my decision about buying the insurance and tried to force it on me. It was a very unpleasant experience.

David S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
4.0

Make rental costs affordable again. $211 for a flatbed car hauler is simply too expensive.

Anthony E. 
Rating:
4.0

The U-Haul the gave us to use had bad alignment we had to drive with the steering sideways and it would shake above a certain speed. Poor girl was so over the day needing more employees.

Jasmine B. 
Rating:
5.0

Great service. It took just minutes to drop off the trailer.

JOHN C. 
Rating:
4.0

(3) Employees I had to deal with (1) older man (1) young man, (l) young girl, all had an attitude, not friendly at all. All seemed very unhappy to be working at that time. Made me feel as if I were bothering them when I went to go purchase equipment, and rent a truck. Hopefully they will have better attitudes for the next customer, because I will not return to this location.

GUILLERMO G. 
Rating:
5.0

put the dolly and blanket in the drivers seat, that way its not just in the way its a guaranteed sale.

DAX H. 
Rating:
5.0

Not anyone's fault, but the U-Haul wiring adapter for my car happened to go dead and would not transmit the signals from the tail lights. It was the only problem and I had to go get another vehicle.

ANTHONY E. 
Rating:
5.0

Customer did not leave a comment.

Eugenio H. 
Rating:
5.0

Customer did not leave a comment.

Abby O. 
Rating:
5.0

Excellent prompt and very nice.

Pamella P. 
Rating:
5.0

Customer did not leave a comment.

SAPPHIRE R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

Customer did not leave a comment.

DURRAN N. 
Rating:
5.0

Customer did not leave a comment.

AMBER V. 
Rating:
2.0

Customer did not leave a comment.

HALLE' S. 
Rating:
5.0

Nothing

Jorge H. 
Rating:
5.0

Everything was superb!

Clarence G. 
Rating:
5.0

Customer did not leave a comment.

Georg H. 
Rating:
3.0

Remember to put all rented items in trailer

Jeremy M. 
Rating:
3.0

I understand when you are with a customer to give them your attention but when two more come in they also need to be acknowledged. Your representative was rude to me both times I came in, first time she was with another customer and I can understand being in a hurry. But if you tell someone to move and you receive another question relating to your instructions you should slow down and explain yourself better. When I dropped the truck off she treated me as if I was inconveniencing her

Jennette L. 
Rating:
5.0

Manager Dan was excellent on delivery. We returned unit Sunday. Lady working seemed to be bothered by us or overwhelmed. I tried to explain we were bk a day early... I just left .. She was rude.

MAX S. 
Rating:
4.0

Leave it as is

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Krista J. 
Rating:
5.0

Customer did not leave a comment.

BRIANA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID L A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON K. 
Rating:
4.0

Customer did not leave a comment.

VIRGINA C. 
Rating:
5.0

I truly think that your work is from Clovis New Mexico could be just a little bit more friendly I'm sure they don't mean any harm but they're not very Friendly they make you feel a little bit uncomfortable but they do get the job done

DEBORAH E. 
Rating:
3.0

Customer did not leave a comment.

Samuel N. 
Rating:
5.0

Have nicer staff. They were rude.

BARBARA M. 
Rating:
4.0

Customer did not leave a comment.

LAUREN F. 
Rating:
1.0

Customer did not leave a comment.

NANCY H. 
Rating:
3.0

Although there were signs on the door that read "masks must be worn", no masks were worn by any employees in the store upon walking in, neither did they put them on once we were getting checked in. Seeing this firsthand was somewhat alarming and made me question the seriousness in cleaning done after returning our rental for future customers.

Jenneifer S. 
Rating:
5.0

None. Great experience

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

TERRA W. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

The truck is fairly new. It is the third one I've rented in just over a year . The first a 15 foot, the second a 20 foot and then this one a 26 foot. It was horrible!!! It bounced you all over, one couldn't carry on a conversation, have a drink of coffee or anything else while driving/ riding in it. Once at our final location our belongings inside were tossed all around many broken or damaged. This truck really needs to be looked at!

DEBBIE R. 
Rating:
5.0

Customer did not leave a comment.

MISTY M. 
Rating:
1.0

No one was social distancing or wearing masks. I called ahead of time asking about seating and was told the 10ft had 3 seats and when I got there and saw there was only two I asked if I could upgrade it because I was told there was 3 seats and they said no.

KAYLA D. 
Rating:
5.0

Equipment was delivered as promised on time. Very accommodating when changes were made.

ROBERT G. 
Rating:
4.0

Consider the customer's destination and ensure the tires are good enough for the task. One of my trailer tires was in poor condition and I was lucky it didn't fail while driving. I had to use my own spare to get back on the road mid-way through one leg of my trip up in British Columbia.

Daniel B. 
Rating:
4.0

The 5' x 9' trailer I rented had loose dirt in it, but I just cleaned it before my return.

Jose Z. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
4.0

Customer did not leave a comment.

Martha J. 
Rating:
5.0

The gentleman who helped me, went above and beyond with customer service. Super friendly and took time to show me how to hook up and unhook.

LORRAINE O. 
Rating:
5.0

Customer did not leave a comment.

Nestorita H. 
Rating:
4.0

Customer did not leave a comment.

aldo H. 
Rating:
2.0

Customer service the women behind the counter was on her phone texting. And when I finally got service the gentleman was listening in on our conversation about where I was going along with the difference in a deposit compared to in town versus out of town.

Stephen T. 
Rating:
4.0

Just need a receipt would be nice

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY P. 
Rating:
5.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

Dorothea W. 
Rating:
5.0

Please wear mask to protect yourself and those around you. Awesome service and friendly professional helpful staff!!!!

MELISSA F H. 
Rating:
5.0

Turn in was easy and I was on my way quickly

Michael W. 
Rating:
5.0

I had a few questions and the young man answered with no hesitation and very professional

GERALD J. 
Rating:
2.0

Not be rude to customers give customers receipt and with paying for estimated miles refund money back if not used

Marcus S. 
Rating:
4.0

The truck had no cruise control which really surprised me. I thought that cruise control was a standard for a moving truck.

RHONDA W. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

They were there almost as soon as I got out of the truck. Dropping off took less than 5 minutes.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

JASON MICHAEL S. 
Rating:
2.0

Both of the employees I talked to were rude one more than the other. One of them had an attitude the whole time. I don't care if your system is down and you are aggravated I get that, but it should not reflect on your attitude towards customers. The other was very cold. I would not go here again

Christian S. 
Rating:
4.0

Customer did not leave a comment.

GLENDA M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY JOE S. 
Rating:
5.0

No comment, great location, fast pick up and fast drop off, great customer service.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN Z. 
Rating:
5.0

Nothing at the moment. We were very happy with this location.

Vicki M. 
Rating:
5.0

Customer did not leave a comment.

Leon C. 
Rating:
5.0

Customer did not leave a comment.

DELKA N. 
Rating:
5.0

Customer did not leave a comment.

Israel A. 
Rating:
5.0

Extremely friendly. Excelled at position, and helpful.

Darrell A. 
Rating:
4.0

Customer did not leave a comment.

Ray B. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE F. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY K. 
Rating:
5.0

Customer did not leave a comment.

Marvin E. 
Rating:
5.0

Very good crew!

HOMERO H P. 
Rating:
5.0

Online check in . easy in and out.

Raymond A. 
Rating:
2.0

When I book a reservation online and get a confirmation number. Dont just change my reservation without talking to me. It is not my fault that you overbooked a truck. It almost cost me a ton of money trying to find a company short notice.

BRANDONTHOMAS K. 
Rating:
5.0

Customer did not leave a comment.

TAMMY C G. 
Rating:
5.0

Customer did not leave a comment.

ANN BERNADETTE C. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

They went out of their way to get a bike trailer fixed for me. Most people probably would have said it was unavailable for use. It saved the day for me. Excellent customer service

GEORGE C. 
Rating:
5.0

Excellent SErvice

VICKIE G. 
Rating:
3.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

Magdalene G. 
Rating:
5.0

Customer did not leave a comment.

MISTY M. 
Rating:
5.0

Quick

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

LORI I. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Your staff is amazing. Quick, efficient, and courteous. Had me set up in minutes.

Manuel V.  |  First Impressions 
Rating:
5.0

This group of men was very friendly and polite and even stayed a little late while I unloaded my 3 U-boxes.

Cherie B.  |  Overall Experience 
Rating:
3.0

There was not much lightning upstairs and there was no pulley system or elevator for upstairs so it made it very hard to move things.

colleen B.  |  Overall Experience 
Rating:
5.0

We were very please with the way the boxes were delivered and picked up. It was handle in a very professional manner.

patricia m.  |  Overall Experience 
No reviews have been submitted for this location.

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