Customer Reviews for U-Haul Moving & Storage of Clovis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Clovis

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Fred L. on

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Harold S. on

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Someone needs to be there when you check in, not some young kid telling you " what do you want me to do about it". This is very unacceptable!

Kaylor D. on

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I don't think it can be any easier. I drove up, the guy unhooked the trailer and I drove off. It took less than a minute.

John T. on

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Christina D. on

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Harold B. on

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Tracy D. on

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Timothy S. on

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Scott S. on

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Susan S. on

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Sara B. on

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Mark C. on

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Get more people to work in Clovis, one person wont work.

Teresa C. on

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Kiefer A. on

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Andrea O. on

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After reserving online and receiving a confirmation for my truck, the day before my scheduled pick-up I got a call from Albuquerque, the area’s headquarters, letting me know that there was actually not a truck for me at that location. The best they could do was one hundreds of miles away-or they did have a trailer, however I had no vehicle to pull it with-nor did they offer to cover the cost of one. I went down to the actual uhaul facility that evening, and someone had just turned one in early, so I asked for that one. Colt, the wonderful employee, started entering my information, but it was “blocked” from being checked out per headquarters. He finagled a way to make it work however. When I went in the next morning to get it, the owner said it showed “canceled”, but he did get me situated in the end. I did end up paying more than my original reservation cost for the same truck though. He pointed out the window to the truck and it was running and ready to go, although I did have issues figuring out how to work the mirrors once I got it to the moving site. YouTube helped, not the uhaul facility. Also, I spent the evening cleaning the windows and cleaning out the cab as it was filthy.

Renee M. on

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Christopher H. on

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Rebecca R. on

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No air conditioning in truck. Suspension was terrible

Adriana Q. on

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They were nice. Drop off was easy.

Sabrina O. on

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Very nice. We went through a lot of trouble from the beginning. And the guy was apologetic. The phone service got our order wrong multiple times and I never got a confirmation call for the reservation I made. When we got to Lubbock, there were no trucks within 100 miles. We had to drive an extra hour and half to Clovis to get the truck.

George V. on

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Tammy E. on

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Another easy drop off.

Jimmy B. on

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Jason N. on

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Ami M. on

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Alfredo R. on

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Steve M. on

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I am going to rent from them for my return trip.

pat w. on

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Joshua E. on

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antonio m. on

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kenneth j. on

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Manager of facility was great and very helpful

SARAH D. on

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This location tells people false information about cancellations per the lady I spoke with a the 1-800 number. They also had me so worried I wouldn't get the equipment that I needed causing me to also make a reservation with Penske. They are very unprofessional and you can never reach anyone locally by phone. I waited hours one day for a call back.

Tammy E. on

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Fastest service I have ever had dropping off a Uhaul trailer/truck

Mary Ellen R. on

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Rebecca S. on

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Ronald D. on

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MARTY W. on

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Page N. on

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Wondering where my deposit is

Joe K. on

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Courtney L. on

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helen k. on

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Gay B. on

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I don’t think it was the locations fault, but I had ordered pick up from portales, nm which is 25 miles away from Clovis. So it was very inconvenient to be told a day ahead that I had to pick the truck up 25 miles away rather than right in my town! As my husband was already in our new location, I had to call a friend for a favor, which is not very customer service oriented of U-Haul!!!! Moving is stressful enough and throwing in a curveball is not appropriate at the last minute for your customers!!!

Shea W. on

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fredrick b. on

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Cutter C. on

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Fast friendly service

Wesley B. on

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The first day I requested to rent the vehicle, I was unable to use it as my command called me in and the Uhaul stayed with the company, the following morning I returned the keys and explained the situation to Daniel the General manager, he said oh well and charged me. So two days later I rented once more on a Sat, one of the employees told me to just bring it back on Mon, so I did just to be charged for 2 days. My wife and I are Military and are really surprised by the lack of empathy the manager had. I will Not be using them in the future!!!

Wesley B. on

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Was unable to use vehicle, my job called me in, returned the keys the following morning.

Stephine D. on

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Nicholas M. on

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David A. on

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Joseph D. on

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Michael C. on

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Kyle M. on

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The personnel were friendly and extremely helpful. I pulled up with the trailer, he unhooked it and I pulled away. Very easy and pleasant experience

lauren c. on

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Lower cost yall are expensive!

Tyler H. on

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Tyler H. on

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DAVID D H. on

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Guys we're very nice and helped in every way to get me hooked up an on my way safely

DANA M. on

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The inspection was quick and efficient.

Shawna W. on

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Fast convenient friendly

Brenda K. on

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benjamin v. on

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WALTER B. on

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Lucious T. on

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Better explanation of the pricing both online and in store. overall more friendly staff. Employees that answered the phone on the 1st call or at least put call on hold until someone can be served. Not enough staff in the evening time. Customers had to wait 30+ minutes before being served. Physical receipts rather than emailed ones.

Kristy H. on

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Dan was very friendly and made the drop off of the truck very easy.

Mark B. on

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Thank you Uhaul! You customer service and equipment is awesome!

Cherie B. on

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This group of men was very friendly and polite and even stayed a little late while I unloaded my 3 U-boxes.

colleen B. on

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There was not much lightning upstairs and there was no pulley system or elevator for upstairs so it made it very hard to move things.

patricia m. on

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We were very please with the way the boxes were delivered and picked up. It was handle in a very professional manner.