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WAGUNDA O | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of College Park at Godby Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees at this location made the move out process simple. Staff was friendly and greeted me with smiles. The person that unlocks units, I think his name is Mr. Larry, was exceptionally helpful, I appreciate his generosity in helping me. Also, checkout was a breeze with Talesha. She gave me much needed laughs. So, I recommend this uhaul at South Hampton Rd for storage or trucks!!
Tastasheia S | Overall ExperienceGreat customer service
KAMEL TI do think there should be a more convenient way to move out
Maya D | Overall ExperienceYou have always helped me over 50 years, when I needed you the most you were there. Thank you Thank you Thank you 🥰 Miss Jacquetta Johnson
Jacuetta JI am grateful for the service of U-Haul. I started with the move from Spartanburg South Carolina transport my goods to Georgia in 2018 March 3 I’ve used that facility Storage for six years I give them five star for their management And Service For a safety and liability under Mr. Tavorris Moss
MARGARET T | Overall ExperienceI absolutely love my experience here I bypass so many other uhaul and storage places just to come here for all moving needs. THANK YOU 😊
Ykeshia M | Overall ExperienceElderly lady in the front is rude and unprofessional
DARRIONA EThey keep harassing me about a strorage unit I don't have.
Samantha M | Overall ExperienceThe attendant acted professionally
Christian D | First ImpressionsOkay
LAMAR TI loved it! Great space for a great price! Thank you all.
SAABIRAH BEverything was awesome! Thank you
NORJUAN PEvery person from the phone to check out to the checkin and the truck. All were professional, knowledgeable, helpful. Great peace when moving. Thank you all for making our move awesome!!!
NORJUAN PThe best location and staff in the world!
KARMETA FClean, helpful and nice staff.
shawn H | Overall ExperienceI didn't have a dolly on the truck but I got one everything was OK and clean
TWONTINETTE SWith the exception of having to using the mobile app instead of customer service representatives doing everything, everything went pretty smooth.
RAYMOND SCustomer service great, the van was some jerkin like the transmission needs work
TERRENCE WMy items were stole and I know it was the staff that did it! I got into it with the manager and his employee about her disrespecting me as a customer and and mr Ross- or moss took his employee side as if she wasn’t wrong didn’t enjoy this experience at all
Curtis C | Overall ExperienceThey were excellent
PERICIA RThis is really a ghetto uhaul. One of my storages were stole (everything in it) and I was NOT reimbursed.
Shontea M | Overall ExperienceThank you all for making this move as easy as possible
Ykeshia M | First ImpressionsGreat costumer service from all of the staff, very nice & clean! 10/10
shakita t | Overall ExperienceTanesha and the staff was very attentive and I enjoyed my experience at this location.
JASMINE RExcellent service
CHADISE K | Overall ExperiencePerfectly fine for me
MARCKENZY A | Overall ExperienceOver charging me for something I’m don’t do
JONATHAN BFriendly staff and excellent customer service. Always very helpful with even the little things, like not quite being able to get your unit opened or closed.
SABRINA W | Overall ExperienceExcellent service and great staff of people.
James H | Overall ExperienceEveryone was very friendly and knowledgeable
WILLIAM RYes
PHILIPPE BVery rude manager, up charging, and coercion
ANYA PThanks to Tavares
Anthia C | Overall ExperienceThe staff at this particular location went above and beyond to assist me even though I had to make a last minute change. Would highly recommend. Just about the best customer service I've experienced while moving.
NICHOLE D | Online Move Inclear communications on the hitch type and on returning early will not reduce one's cost. Both were misleading
RALPH HThe staff were very helpful
Aja S | Overall ExperienceIt was just the tire 🛞 system kept coming on
BAGUIDY EMy storage is in need of some repairs. Even though I knew this ahead of purchasing, the storage roof is falling down and flap on the door needs to be replaced. I didn’t have any other issues with my unit. The facility is well maintained and staff was always nice to me. Thank you for protecting my things.
MArcus W | Overall ExperienceI forget her name, it started with a T, she was amazing. Tavorris was antagonistic, saying he would charge me for leaving trash in my unit even though I called to communicate I don’t have a vehicle and couldn’t reasonably move all of that heavy stuff to the dumpster at the front by the gate. “T” came by with Aaron and said I could call when I was ready and they would help me with the trash. She Aaron and Rhonda are the saving grace of this uhaul. Won’t recommend and won’t return due to Tavorris attitude but I greatly appreciated the compassion and assistance from the rest of the staff!
Lydia D | Overall ExperienceThank you so much
TINA ZNothing! Customer service was helpful and excellent service!!
CYNTHIA MHad trouble with the keys and getting the vehicle to turn over and start. Ignition issues. Very inconvenient
SYRIA SGreat job 👏
DWIGHT PNothing at all, fast and great customers service
WHITNEY RVery courteous and polite
BEVERLY PThank you
WILLIAM DWifi signal
YUTEBIA DThey just never have a dolly for usage
KEYANA JThe process was seamless and the staff was exceptional.
LUKE JI Have Storage There Twice and It was very Pleasant
TADZIA L | Overall ExperienceThe best location customer friendly and good people
Afolabi AStaff was friendly and knowledgeable and the facility was very well maintained.
Latanza F | Overall ExperienceThe manager check me in I forgot his name he was so professional nice sweet his customer service is outstanding please give him a bonus lol definitely glad I came in today.
Tylar W | First ImpressionsEverything was great, from the pick up to the drop off.
RONNIE AStorage has roaches I’m moving into a brand new house And my stuff have bugs all in it. I took my stuff out and put it in another container so. Can bomb it. Never use this storage again.
Antwaun C | Overall ExperienceNothing, everything was great
Gillian GTavorris and Staff provided great customer service. Easy to talk to and good at explaining how rental process works. Great employees!
Tracy C | First ImpressionsVery good experience I was caught off guard.....in a very good way well done UHaul.
Marlon P | Overall ExperienceEXCELLENT Experience
DINSLEY CThe manager Tavoris is always kind and provide outstanding customer service. Makes the pick up process very simple!
Lundy JGreat customer service. Clean office and vehicles.
DONNA HYou guys are awesome 👏🏾
KEBBA MWhen i moved into the unit, it was not cleaned from the last renter that used the unit. When i told the front desk, they did nothing to attempt to rectify the situation and due to a time restraint, i had to clean it out myself. While renting, i would get random messages days before my payment was due, advising me to make a payment but the messages were inconsistent and were not AI generated.
Tiana R | Overall ExperienceEngine sounds a little rattled
dwanye lFront desk do not explain anything how to use the equipment properly they aren’t warm and welcoming at all
SHANAYA WNo AC, no odometer reader. I didn’t get the mileage difference
DIALLO MEverything was great: customer service, cleanliness of the vehicle
TONETTE HThey are all rude and do not give a friendly explanation, no explanation of anything, and then when you ask questions they act like your getting booked in at a police station,they charge whatever they want and then keep changing your card after you either return a truck or close out a storage unit properly uhal does not hire respectful staff at all
LAUREN R | Overall ExperienceHorrible customer service, didn't answer questions & everything was with an attitude
LEON PBe honest
DARIUS CGreat customer service, convenient hours especially Sunday availability.
KIM DFriendly staff and very professional every time I have used them.
WENDELL LMuch better experience than the location 6min away.. I should have brought all of my business to this location...
ADRIAN P | First ImpressionsGreat staff and customer service. Ms. Talesha changed my truck several times to ensure I had the clean and best truck before leaving the property. I did not give an excellent rating due to the fact she had to change it out several times but she did an excellent job in her observation and customer service.
FRANCES JBecause it took me a hour to get in contact with customer service about my reservations
Vasheta GCheck the mirrors to make sure they are secure and working properly.
JAMES SNon necessary,You guys took Great Care of Me.Thanks once again for being the one to call when you need to move things Big or small.
PHYLLIS OI love the customer service at this U-Haul location.
TERRENCE ZThis location was great and the attendant was very friendly and helpful and made my uhual return very easy and non stressful! Great location!!
Shirrita NGREAT great Great Customer Storage, with staff I hate I forgot her name....Sorry, General Manager was great as well. I have seen that can customer service and help like that in a long long time.
CATHY R | First ImpressionsEmployee at the return rental was rude. I reserved 10 days in advance at another location and they didn't have a truck so they moved me to this location. Not a good experience.
Allen OThere was greeting upon returning the vehicle. I thought I was putting the key in a box and locking it because nobody came to the truck as instructed on the return sign. I was met with a scolding instead of a may I help you. My return was conducted in the parking lot.
NICOLE CThe staff was very helpful and knowledgeable. The storage area is well maintained.
THERENNA S | First ImpressionsHarass you if payment is late call over and over ridiculous.
Marvista L | Overall ExperienceThe lady was very friendly and helpful
Danitra S | First ImpressionsWell Nice customer service and up to date facility
Eduardo C | First ImpressionsIt's always one bad apple in the bunch, the women with those nails at front desk is unprofessional, nasty attitude, tacky, an unknowledgeable. Everyone else was Great!!!!
Amber R | Overall ExperienceGM and Team were super accommodating and helpful. They made suggestions I wasn't cognizant of and I truly appreciated it as my move was under duress. My rental was short term, (just under two weeks), but that doesn't negate the helpfulness of those involved. Truly happy to have done business with this location.
Stacey B | Overall ExperienceGood service
Damond H | First ImpressionsSome storage facilities do not have enough room to get larger items into the doorway but this facility does, in addition to the friendly staff and clean facilities. This is the best place I have been to.
Lloyd P | Overall ExperienceI'll recommend it any day Top notched Thanks so much
ROSILDA A | Overall Experience