Customer Reviews for U-Haul Moving & Storage of College Park at Godby Rd

1,691 reviews

2041 Southampton Rd   College Park, GA 30349
(next to Interstate 20 & the airport)

(770) 994-0453

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 994-0453

2041 Southampton Rd
College Park, GA 30349
(next to Interstate 20 & the airport)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

kieven s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martrina F.  |  Overall Experience 
Rating:
5.0

Great customer service but I didn't get my utility dolly

Cassandra G. 
Rating:
5.0

Very nice people that work there

ANTONIO S. 
Rating:
5.0

Everyone was very helpful and friendly. I would recommend anyone to use this location. Great team!

CHARLES H. 
Rating:
5.0

Literally nothing. This is my second time renting from this location and y'all are great. 10/10 would rent again.

Karsten F. 
Rating:
4.0

Excellent customer service

LISA F. 
Rating:
5.0

Customer did not leave a comment.

Cameryn J. 
Rating:
4.0

Make the person know how to operate the equipment and where the gauges are. What to do in return the van when you guys know it will be after hours.

NAVAUGHN T. 
Rating:
5.0

The service at the location was amazing, the manager went above and beyond definitely didn't expect it. I would definitely rent from the location again.

FLOYD P. 
Rating:
5.0

Customer did not leave a comment.

SHELIA M. 
Rating:
5.0

Customer did not leave a comment.

Corin C.  |  First Impressions 
Rating:
5.0

The customer service was excellent. Clerk was very helpful and knowledgeable. Location was really convienent. We did have a leak in the truck. Rain was coming in and our boxes got dampened but other than that great service.

April D. 
Rating:
5.0

Awesome...Just Awesome...

PECOLA B. 
Rating:
5.0

Customer did not leave a comment.

Tracey M.  |  Online Move In 
Rating:
1.0

Customer service was horrible, the staff and Managers are rude

JAQUAY J. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY W. 
Rating:
4.0

They had a issue taking down my email address correctly and that's that.

RODERICK W.  |  Overall Experience 
Rating:
3.0

Communication about the contract

HAMIDOU B. 
Rating:
5.0

Customer did not leave a comment.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

DION M. 
Rating:
5.0

Customer did not leave a comment.

Sandra N.  |  Overall Experience 
Rating:
5.0

Great customer relationship was very evident, so how do you improve on excellence? Just keep doing what you're doing.

MAURICE W. 
Rating:
3.0

Rep was nice and professional

JANET H. 
Rating:
5.0

Just keep doing an amazing job. Thanks

DION M. 
Rating:
5.0

Customer did not leave a comment.

TREVOR H. 
Rating:
5.0

The staff were a pleasure to talk to and very helpful.

SYED B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VONDELLA S. 
Rating:
5.0

Customer did not leave a comment.

LOLITA B. 
Rating:
4.0

Excellent customer service all around

JOAN S. 
Rating:
5.0

Everyone was great and very helpful. Keep up the great work.

Chris B. 
Rating:
5.0

Kenneth was outstanding. He provided phenomenal customer service. Very attentive, helpful, clear and accommodating. I have been to a couple of U-Haul's in the past given that I travel for work and am often moving, and kenneth along with the overall location exceeded my expectations. The store is small, doesn't look like much from the outside, but they are mighty in there. Looks can certainly be deceiving in this case. The owners or the individuals who hired/supervise this store and it's employees should be proud. They are outstanding, hardworking men. Keep up the great work.

DEREK J. 
Rating:
5.0

Great job Helpful

JASMINE J. 
Rating:
5.0

Everyone was perfect 😍

MARVA N. 
Rating:
5.0

Customer did not leave a comment.

DeAngelo H. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA J. 
Rating:
5.0

Thank you for being able to respond to The proFessional customer service that I receive here at U-Haul thank you everything when great

ANTHONY G.  |  First Impressions 
Rating:
1.0

The truck had mechanical issues. It was a terrible experience. It would not accelerate and would jump forward when you were trying to break. It was terrifying. I recommend servicing these trucks more often. We could have been in a bad accident.

KATRINA D. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO L. 
Rating:
5.0

Customer did not leave a comment.

Keith w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODOLFO M. 
Rating:
5.0

Customer did not leave a comment.

LATONYA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
1.0

The service was horrible I was sent to a location and they told me they didn't have a reservation for me and the place was closed. I had to call uhal and wait for 25 mins to get a representative then get sent to another location. I had to drive 17 extra miles out my way just to get a truck. The person on the phone that took my reservation told me something about helping hand moving company that was paired with uhal I paid them to move my belongings called them after I had paid in advance because u have to pay before they come out. I was told they didn't have no appointment on the day of my move so I was the only one and they arrived to me after 6pm on and I paid at 12noon in which delayed my intire move the overall service was horrible I almost couldn't move in my place due to the timing I would never use you guys again this was so unprofessional

EDWARD L. 
Rating:
5.0

Everything including customer service was awesome. From the speedy check in , the clean truck and the self check out. Thanks again !!

Anniesha P. 
Rating:
5.0

Customer did not leave a comment.

Corin C. 
Rating:
3.0

Customer did not leave a comment.

HAROLD B. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Always outstanding service.

DENARD B. 
Rating:
5.0

Customer did not leave a comment.

WILLIE J. 
Rating:
5.0

Great every one was nice and polite

BRITNEY M. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Keenan N. 
Rating:
3.0

They really need to talk explain everything more clear on how to return earlier. Where to return and dnt lie about 24hrs because I end up bringing back before because y'all didn't open at 7am on Sunday and I couldn't stop off at 7am Monday morning. They rush thru every thing

JESSICA L. 
Rating:
5.0

Nothing

RUTH K. 
Rating:
5.0

Customer did not leave a comment.

Itiara M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larether C.  |  First Impressions 
Rating:
5.0

Always feel welcome and outstanding customer service and great staff and general manager always makes me and my wife feel welcome and he's very helpful with any concerns we may have. Thanks

DENARD B. 
Rating:
5.0

Customer did not leave a comment.

TAMINKA W. 
Rating:
5.0

Tavorris Moss and his staff are very helpful and professional.

CECIL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jakita H. 
Rating:
3.0

Customer did not leave a comment.

NATALIE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ndeye selbe L. 
Rating:
3.0

Very good

Cheikna D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAH M. 
Rating:
5.0

Customer did not leave a comment.

TAJARENADA D. 
Rating:
4.0

Customer did not leave a comment.

Lawrence B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
1.0

Customer did not leave a comment.

Quintero S. 
Rating:
5.0

Customer did not leave a comment.

DEVON C. 
Rating:
5.0

Great service for

ORIAS W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F.  |  Overall Experience 
Rating:
5.0

Outstanding customer service

Deanrd B. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Excellent Customer Service from both gentlemen working the counter and the U-Haul lit assistant.

RONNIE S. 
Rating:
5.0

Customer did not leave a comment.

DIONACA T. 
Rating:
3.0

You need to make sure you have PROFESSIONAL EMPLOYEES WORKING FOR YOU, SO CHILDISH AND DISRESPECTFUL!

ADONICA H. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

MARIE S. 
Rating:
1.0

Customer did not leave a comment.

LASHAWNDA L. 
Rating:
4.0

Customer did not leave a comment.

LEROY D. 
Rating:
5.0

Customer did not leave a comment.

TROY G. 
Rating:
4.0

Customer did not leave a comment.

KEBEDE O. 
Rating:
5.0

Vehicle should be serviced.

Emmanuel U. 
Rating:
5.0

Everything went smooth even though we picked the trailer up early. Thank you for great customer service.

Emmit M. 
Rating:
5.0

Customer did not leave a comment.

SERGELL L. 
Rating:
5.0

I've never encountered a team so professional and proficient and courteous as the U-Haul staff on Southampton in College Park

FORREST W. 
Rating:
5.0

Customer did not leave a comment.

Meshiosha L.  |  First Impressions 
Rating:
5.0

I would simply state that this U-Haul location far exceeded my expectations. I was so very impressed and they have earned my business in the future.

CHUCK C. 
Rating:
5.0

This is by far my favorite location

LEA W. 
Rating:
1.0

got a call 2 hours before my reservation asking if we were going to be there for our reservation. He told me how in demand the trucks are and wanted to make sure he didn't need to give away my truck. Then, I got there at noon, my scheduled time. I was then told my uhaul wouldn't be back until 2:30. No mention of this on the phone. He made it sound like he would do us a favor and come back at 2:30 so we could pick up our truck late. We had to drive around for 2 and a half hours waiting since we were coming from out of state and supposed to pick up my furniture from a storage unit. We got back at 2:30 and the guy told us the person who had the truck wouldn't return now until 3:15 and now he was over it so he made us drive 15 miles farther north to retrieve the truck. We got there, waited until 3:30 and picked up the rental. MWe had to reschedule the movers we booked through uhaul. We asked them to be at our house at 7pm. The movers had to change their schedule. They ended up getting to our house at 8:30pm and by then we had unloaded most of the truck. They carried three pieces of furniture upstairs which took 20 minutes. Needless to say we will never rent from uhaul again. It was a horrible experience and we still haven't received any sort of credit including the $50 they promised to give us. We've not heard from anyone even after filing a complaint through the 800 number. Worst experience ever.

DAVID G. 
Rating:
5.0

Too long of a hold time when you call customer service, that is poor customer service, but the individual location was great.

CASSANDRA R. 
Rating:
5.0

I was pleased with my rental.

MOMODOU H. 
Rating:
5.0

Great team of people for check in and check out

EDDIE Y. 
Rating:
5.0

Customer did not leave a comment.

LASHAUN R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

VERY HELPFUL!!!!!!!!

RENEALD B. 
Rating:
5.0

Continue the excellent customer service and continue to invest in great Employees/Managers.

ARLO A. 
Rating:
3.0

I was charged an extra day after being told by UHaul CSR I wouldn't.

Tameka T. 
Rating:
5.0

Great customer service. Reasonable hours.

AUDRENA H. 
Rating:
5.0

The truck is new with modern technology, the staff very professional and friendly, quick, courteous.

CHRISTABEL O. 
Rating:
4.0

Customer did not leave a comment.

Moshe N. 
Rating:
5.0

Perfecto!! Thanks so much again for all of you guys help!! I'm very appreciative!!💕

SHANIQUA H. 
Rating:
5.0

Customer did not leave a comment.

KEUNSHEA M. 
Rating:
5.0

Customer did not leave a comment.

INGA W. 
Rating:
5.0

My original reservation was at the union city location. The day before I was to pickup the van, I received an email stating that my reservation was moved to the old national location and to call to verify. I spoke with a manager who said he had my van. Once I arrived to pickup my van. They did not have a van available. Really, after speaking to you about it. The young man then called the godby road location and they had several vans available. Thanks Godby road location for having what I needed.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE D. 
Rating:
5.0

Outstanding customer service at this location they are attentive and friendly. The speed of service is unmatched.

MICHAEL W. 
Rating:
5.0

The customer agent Rodney's customer service was exceptional. This location I will use again.

Geneva J. 
Rating:
5.0

Customer did not leave a comment.

DENA B. 
Rating:
1.0

Brought a uhaul from this location that had no gas in it but was charged for me leaving it how I got it

Shamia W. 
Rating:
5.0

Customer did not leave a comment.

Rashad B. 
Rating:
5.0

Very nice people helpful knowledgeable

FAYSAL D. 
Rating:
5.0

Customer did not leave a comment.

AKEMA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOLANDA R. 
Rating:
5.0

Customer did not leave a comment.

TAMESHA M. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah R. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
3.0

Van was dirty. Straw or something was all over the seats. I was told one price @ the beginning and then charged something else

George W. 
Rating:
5.0

Customer did not leave a comment.

SHANQUEETA W.  |  First Impressions 
Rating:
5.0

Hello yes the manger an his team was GREAT......thank u so so much

ALFREDIA B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Janay D.  |  First Impressions 
Rating:
5.0

I've always had a great experience with the staff.

RODERICK W.  |  First Impressions 
Rating:
5.0

The owner as very pleasant and friendly. I had been in your airport location and the manger was the worst, I had really decided to try another brand but the South Hampton location is closer so I stopped and put my name on their waiting list. Once I got the call and went into the office it was like night and day due to the customer service. I’ve told so many people about my experience .

ALLAN F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Soneya F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  First Impressions 
Rating:
5.0

The assistant manager went above and beyond to accommodate me. The unit that I reserved was not available as promised. I was so upset, but she made everything right. I appreciate great customer service and empathy.

Tangelia S.  |  First Impressions 
Rating:
5.0

Very professional staff

LUIS R.  |  First Impressions 
No reviews have been submitted for this location.

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