Better ways and less questionnaireSHANQUEETA W.
Customer Reviews for U-Haul Moving & Storage of College Park at Godby Rd
College Park, GA 30349
(next to Interstate 20 & the airport)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lavonne G.
Wonderful customer serviceRODNEY L.
Customer did not leave a comment.Nakia A. | First Impressions
Only location I go to! Tavorris is awesome! Thanks for everything!SHANICE J.
Customer did not leave a comment.Felicia H. | First Impressions
Great customer service.YACOB H. | First Impressions
I have no complaint about this, my second pickup location. However, this was rescheduled because the location where my ORIGINAL reservation was made (for noon), didn't have the truck I reserved when I got there after driving 5 1/2 hours to get there for pickup. This second location was the only place I could actually get a truck, but I had to wait until 5:15 to get it. So, while I have no specific complaints about the location, I do have a bad taste in my mouth with your company and how it operates in Atlanta. This was my second issue with rentals there, and if I ever need another rental in that area, you will be the last company I use.RICHARD P.
I had a separate issue but the GM corrected it.Tara J. | Online Move In
From the time I walked in until the time I returned my truck every member of the time was kind, helpful, knowledgeable and accommodating!FRANCENE W.
Customer did not leave a comment.SHERRITA W.
I definitely recommend …Cheaper and reliable than most U HaulsQUEALOSHA G. | Overall Experience
Customer did not leave a comment.QUEALOSHA G. | First Impressions
Customer did not leave a comment.Carnisha W.
Great and friendly staff. This has been my second time using this locationRODNEY G.
As long as i been coming to uhaul know problem!!! Always goodJerome G. | Overall Experience
Everything was perfect. The CSR greeted me upon arrival. They were kind and professional with standards, very Great location!LATRINA A.
THANK YOU GUYS I LOVE TGE SERVICE AND THEY WENT ABOVE AND BEYOND TO HELP ME N MY DAUGHTER WITH OUR THINGSPORCHIA H. | First Impressions
Very friendly and knowledgeable staffSEABORN C.
It was the service for me.ZAYN A.
This have been by far the best service I’ve ever received a I highly recommend facility they went over and beyond to help me I wished there were more out here like them❤️Shelia M. | Overall Experience
Customer did not leave a comment.Isaack S.
Customer did not leave a comment.SHERIDAN K.
Friendly staffJorge L.
Customer did not leave a comment.qiana D.
Satisfaction is guaranteed at this locationOLADIPO A.
Doing a good job.MADIE M.
Customer did not leave a comment.YONSHAYE S.
Customer did not leave a comment.KHALIL G.
Customer did not leave a comment.Hmie R. | Overall Experience
This rental has been plagued with issues from the arrival. Deceit, sabotage and lies. Very dissatisfiedGregory H.
Customer did not leave a comment.HOWARD S.
Customer did not leave a comment.Keyuna B.
Have the load and equipment ready for customers as scheduled. I had several texts and phone calls confirming my arrival time. Through no fault of mine, my trip was delayed and additional fuel, expense and time was expended and not reimbursed or compensated.Brad John M.
Customer did not leave a comment.ARTHUR F.
Customer did not leave a comment.kieven s. | Overall Experience
Customer did not leave a comment.Martrina F. | Overall Experience
Great customer service but I didn't get my utility dollyCassandra G.
Very nice people that work thereANTONIO S.
Everyone was very helpful and friendly. I would recommend anyone to use this location. Great team!CHARLES H.
Literally nothing. This is my second time renting from this location and y'all are great. 10/10 would rent again.Karsten F.
Excellent customer serviceLISA F.
Customer did not leave a comment.Cameryn J.
Make the person know how to operate the equipment and where the gauges are. What to do in return the van when you guys know it will be after hours.NAVAUGHN T.
The service at the location was amazing, the manager went above and beyond definitely didn't expect it. I would definitely rent from the location again.FLOYD P.
Customer did not leave a comment.SHELIA M.
Customer did not leave a comment.Corin C. | First Impressions
The customer service was excellent. Clerk was very helpful and knowledgeable. Location was really convienent. We did have a leak in the truck. Rain was coming in and our boxes got dampened but other than that great service.April D.
Awesome...Just Awesome...PECOLA B.
Customer did not leave a comment.Tracey M. | Online Move In
Customer service was horrible, the staff and Managers are rudeJAQUAY J.
Customer did not leave a comment.BRITTANY W.
They had a issue taking down my email address correctly and that's that.RODERICK W. | Overall Experience
Communication about the contractHAMIDOU B.
Customer did not leave a comment.JANICE M.
Customer did not leave a comment.DION M.
Customer did not leave a comment.Sandra N. | Overall Experience
Great customer relationship was very evident, so how do you improve on excellence? Just keep doing what you're doing.MAURICE W.
Rep was nice and professionalJANET H.
Just keep doing an amazing job. ThanksDION M.
Customer did not leave a comment.TREVOR H.
The staff were a pleasure to talk to and very helpful.SYED B. | Overall Experience
Customer did not leave a comment.VONDELLA S.
Customer did not leave a comment.LOLITA B.
Excellent customer service all aroundJOAN S.
Everyone was great and very helpful. Keep up the great work.Chris B.
Kenneth was outstanding. He provided phenomenal customer service. Very attentive, helpful, clear and accommodating. I have been to a couple of U-Haul's in the past given that I travel for work and am often moving, and kenneth along with the overall location exceeded my expectations. The store is small, doesn't look like much from the outside, but they are mighty in there. Looks can certainly be deceiving in this case. The owners or the individuals who hired/supervise this store and it's employees should be proud. They are outstanding, hardworking men. Keep up the great work.DEREK J.
Great job HelpfulJASMINE J.
Everyone was perfect ðŸ˜MARVA N.
Customer did not leave a comment.DeAngelo H.
Customer did not leave a comment.VICTORIA J.
Thank you for being able to respond to The proFessional customer service that I receive here at U-Haul thank you everything when greatANTHONY G. | First Impressions
The truck had mechanical issues. It was a terrible experience. It would not accelerate and would jump forward when you were trying to break. It was terrifying. I recommend servicing these trucks more often. We could have been in a bad accident.KATRINA D.
Customer did not leave a comment.EDUARDO L.
Customer did not leave a comment.Keith w. | First Impressions
Customer did not leave a comment.RODOLFO M.
Customer did not leave a comment.LATONYA C. | First Impressions
Customer did not leave a comment.ROBERT R.
The service was horrible I was sent to a location and they told me they didn't have a reservation for me and the place was closed. I had to call uhal and wait for 25 mins to get a representative then get sent to another location. I had to drive 17 extra miles out my way just to get a truck. The person on the phone that took my reservation told me something about helping hand moving company that was paired with uhal I paid them to move my belongings called them after I had paid in advance because u have to pay before they come out. I was told they didn't have no appointment on the day of my move so I was the only one and they arrived to me after 6pm on and I paid at 12noon in which delayed my intire move the overall service was horrible I almost couldn't move in my place due to the timing I would never use you guys again this was so unprofessionalEDWARD L.
Everything including customer service was awesome. From the speedy check in , the clean truck and the self check out. Thanks again !!Anniesha P.
Customer did not leave a comment.Corin C.
Customer did not leave a comment.HAROLD B.
Customer did not leave a comment.mark C.
Always outstanding service.DENARD B.
Customer did not leave a comment.WILLIE J.
Great every one was nice and politeBRITNEY M.
Customer did not leave a comment.GWENDOLYN N. | First Impressions
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Keenan N.
They really need to talk explain everything more clear on how to return earlier. Where to return and dnt lie about 24hrs because I end up bringing back before because y'all didn't open at 7am on Sunday and I couldn't stop off at 7am Monday morning. They rush thru every thingJESSICA L.
Customer did not leave a comment.Itiara M. | First Impressions
Customer did not leave a comment.Larether C. | First Impressions
Always feel welcome and outstanding customer service and great staff and general manager always makes me and my wife feel welcome and he's very helpful with any concerns we may have. ThanksDENARD B.
Customer did not leave a comment.TAMINKA W.
Customer did not leave a comment.Jakita H.
Customer did not leave a comment.Ndeye selbe L.
Customer did not leave a comment.LAH M.
Customer did not leave a comment.TAJARENADA D.
Customer did not leave a comment.Lawrence B. | First Impressions
Customer did not leave a comment.Shawn P.
Customer did not leave a comment.Quintero S.
Customer did not leave a comment.DEVON C.
Great service forORIAS W.
Outstanding customer serviceDeanrd B.
Customer did not leave a comment.RYAN R.
Excellent Customer Service from both gentlemen working the counter and the U-Haul lit assistant.RONNIE S.
Customer did not leave a comment.DIONACA T.
You need to make sure you have PROFESSIONAL EMPLOYEES WORKING FOR YOU, SO CHILDISH AND DISRESPECTFUL!ADONICA H.
Customer did not leave a comment.STEPHANIE B.
Customer did not leave a comment.MARIE S.
Customer did not leave a comment.LASHAWNDA L.
Customer did not leave a comment.LEROY D.
Customer did not leave a comment.TROY G.
Customer did not leave a comment.KEBEDE O.
Vehicle should be serviced.Emmanuel U.
Everything went smooth even though we picked the trailer up early. Thank you for great customer service.Emmit M.
Customer did not leave a comment.SERGELL L.
I've never encountered a team so professional and proficient and courteous as the U-Haul staff on Southampton in College ParkFORREST W.
Customer did not leave a comment.Meshiosha L. | First Impressions
I would simply state that this U-Haul location far exceeded my expectations. I was so very impressed and they have earned my business in the future.CHUCK C.
This is by far my favorite locationLEA W.
got a call 2 hours before my reservation asking if we were going to be there for our reservation. He told me how in demand the trucks are and wanted to make sure he didn't need to give away my truck. Then, I got there at noon, my scheduled time. I was then told my uhaul wouldn't be back until 2:30. No mention of this on the phone. He made it sound like he would do us a favor and come back at 2:30 so we could pick up our truck late. We had to drive around for 2 and a half hours waiting since we were coming from out of state and supposed to pick up my furniture from a storage unit. We got back at 2:30 and the guy told us the person who had the truck wouldn't return now until 3:15 and now he was over it so he made us drive 15 miles farther north to retrieve the truck. We got there, waited until 3:30 and picked up the rental. MWe had to reschedule the movers we booked through uhaul. We asked them to be at our house at 7pm. The movers had to change their schedule. They ended up getting to our house at 8:30pm and by then we had unloaded most of the truck. They carried three pieces of furniture upstairs which took 20 minutes. Needless to say we will never rent from uhaul again. It was a horrible experience and we still haven't received any sort of credit including the $50 they promised to give us. We've not heard from anyone even after filing a complaint through the 800 number. Worst experience ever.DAVID G.
Too long of a hold time when you call customer service, that is poor customer service, but the individual location was great.CASSANDRA R.
I was pleased with my rental.MOMODOU H.
Customer did not leave a comment.AKEMA T. | First Impressions
Customer did not leave a comment.SHANQUEETA W. | First Impressions
Hello yes the manger an his team was GREAT......thank u so so muchALFREDIA B. | First Impressions
I've always had a great experience with the staff.RODERICK W. | First Impressions
The owner as very pleasant and friendly. I had been in your airport location and the manger was the worst, I had really decided to try another brand but the South Hampton location is closer so I stopped and put my name on their waiting list. Once I got the call and went into the office it was like night and day due to the customer service. I’ve told so many people about my experience .ALLAN F. | First Impressions
Customer did not leave a comment.Soneya F. | First Impressions
Customer did not leave a comment.Kenneth S. | First Impressions
The assistant manager went above and beyond to accommodate me. The unit that I reserved was not available as promised. I was so upset, but she made everything right. I appreciate great customer service and empathy.Tangelia S. | First Impressions
Very professional staffLUIS R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!