Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Covid protocols in place, location easy to find, friendly staff, clean location.
Water leaked on some of my items and they got molded. I wouldn’t have known if I hadn’t moved out due to the recent rate increase. I like the location, but there are too many better facilities that charge less.
The manager was extremely customer friendly and professional. I loved the service that the employees provided.
Being new to the city Rodney was amazing! Super helpful
Excellent service and the staff members we’re always willing to help you. 100 recommended
Only had problems with bugs and spiders getting into boxes.
No issues
smooth transaction, truck and storage
Every single person that I encountered was cordial, very professional, and EXTREMELY HELPFUL! Never had this type of experience and treatment in this type of setting, EVER! Kudos to the entire staff!
Great Service. Very Helpful.
Tevorious is a great manager
The staff is very terrible and rude and broke and carries a very stank and broke demeanor about themselves. The location from front to back smells like baby sht. Can not do proper business. Very unprofessional, my storage locker got broken into and they thought I did it myself and has the nerve to say I can’t be on the property with a past due bill, when I was there to help a friend move there things out due to a mold infestation due to a bad roof and cracks everywhere the very feminine manager told me to give him 50$ cash so he could let me stay on the property
The process was quick and simple and the team was very helpful
The manager is the best
The manager and staff is very polite and helpful.
The assistant manager went above and beyond to accommodate me. The unit that I reserved was not available as promised. I was so upset, but she made everything right. I appreciate great customer service and empathy.
Good job
Every time I come is always nice the staff and the manager is good people
My RV was damaged while being stored at U-Haul. Nothing was done. i would not recommend to a friend.
I have had this storage for over two years (moved out of town). During this time communication with the management was always unprofessional and rude! There were always extra charges out of the blue. (it seemed like my storage bill was always going up, besides the late fees) when I moved out completely, I noticed that a few items with gone. (my son Mongoose bike, my daughter doll house and a few of my glassware) I have called customer service several times and made complaints several times. Even after moving out he was still billing me.
Ms allision was so helpful im so grateful to have met her
My very first experience with a storage facility and a great one it was minus outside weather conditions. I now have the knowledge that I need a climate controlled unit. Overall the staff was very helpful the General Manager was amazing. Would recommend to friends and use again if needed.
The staff was very helpful and friendly. The storage space was nice and clean.
The associate had a smile and was very knowledgeable in assisting me with the size unit I would need.
The manager is great!
U-Haul at Godby road was a great experience for me for three years with my things in their storage , the manager and assistant manager was very friendly And always answer my questions of concerns
The only thing I didn't like was that they change my lock without notifying me.
Great customer service and affordable prices.
The staff was very nice and helpful
Very professional staff
Very pleasant experience, Office staff was courteous and very helpful.
Travis was great, he was polite, responsive and caring. He is the reason I will be coming back.
Friendly and effecient
The assistant manager and the manager are always extremely helpful and go over and beyond in providing excellent customer service!!
Staff provided excellent customer service. Very friendly and accommodating.
I highly recommend this storage facility. The staff were extremely helpful and accommodating - to the point of plant-sitting while I traveled! Thank you.
Tavorris and Natasha gave me quick and friendly service to me and my baby girl on a nasty rainy day. Natasha answered all my questions, got my storage unit set up and had me back on my way in no time.
Very well run.
The general manager was very kind and patient, especially with me coming from another city I greatly appreciated it!
THANKS TO THE STAFF HERE TOOK CARE OF ALL OUR MOVING NEEDS VERY KIND AND HELPFUL
Everything was great thanks again
I was charge for a lock that was not new the representative brought me a lockout that was not wrapped in the package wrappi therefore why am I charged the $9 for new lock when I I received an old one
The staff was very helpful and especially Tavorris Moss he explained every detail and printed out all the paperwork I need for my records thank you guys I would definitely use them again .
I have/had no issues with my unit whatsoever. Tavorres and his staff was very professional and most helpful anytime I needed assistance. I highly recommend this location.
Manager was very helpful...Thanks a lot wish all managers were like you.
It would be convenient if the access was 24 hours.
Stephanie was Great! Customer Service on point very clean unit. Thanks
Beautiful
Great job keep up the good work
Great service!
Great customer service!
Everyone was great!
The General manager and his staff was awesome
Customer Service is wonderful ! Great personality!!
Good service
Great service
Excellent place to store belongings!
Would definitely recommend
THE ENTIRE STAFF WAS WONDERFUL.VERY PROFESSIONAL AND. GREAT. SERVICE. I HAVE BEEN A. LONG TIME CUSTOMER I ONLY USE GOLDBY AND. OLD NATIONAL FOR MY STORAGE. VERY SATISFIED
Thank you for the security of my personal thing..After 4 yrs...Greatful customer
Mr.moss was excellent he really made everything fine i was very impressed. Yes i was very satisfied thank u kindly
The lady who works there was holding her nose as if I had a body odor. I had bathed, put on deodorant, brushed me teeth, etc that day. She is unprofessional, rude and disrespectful.
Tavorris was very professional and friendly!
Excellent customer service
The staff was fine however my unit had rat poop and roaches in it. I left the unit blown out with my leaf blower to hopefully a more positive experience for the next guest.
Great customer service
These people will call and harass you, not professional at all
Great staff, everyone was more than friendly and helpful. Fast service too
Tavorris had exceptional customer service..
Employees there are so nice and helpful
Road construction at the entrance made navigating in/out somewhat of a nuisance. No fault of U-Haul!
I use this facility all the time. The staff and customer service are excellent!
Always helpful.
Manager was very helpful
Very professional and speedy
Excellent staff and manager
I rented 2 units here at different times. The managers were very accessible and promptly addressed any questions or concerns I had. The bathroom was clean and pretty. Best storage experience I've had!
GET A NEW MANAGER. HE WAS UNPROFESSIONAL AND ALSO ACCUSED ME OF BREAKING INTO MY OWN STORAGE. BAD CUSTOMER SERVICE FOR YOUR BUSINESS.. Thank you
Friendly staff
Awesome customer serve... V
Good job
Tavaris and his wife have high customer service skills. Also a new employee named Jamel was phenomenal. I would recommend this location to anyone because they're so friendly and treat you like family
Great Service. The lady in the front and Tavorous (property mgr) made my stay easy and keep the facility clean... Thanks a lot, Jamaica.. Hassle Free storage, friendly & excellent customer service,m.
Wonderful experience will use again
I was very pleased with the service and if I had to use the service again I would come again and yes I would refer your company to others and just wanted to say Thanks again.
They had space available when I needed it.
Time change to access gate entrance after 7p
I really loved the facility and the location. I was impressed with the security. The staff was warm and friendly.
