Customer Reviews for U-Haul Moving & Storage of College Park at Riverdale Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of College Park at Riverdale Rd

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STARLA R.
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Customer did not leave a comment.

ERIKA W. | Overall Experience |
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On the date that my rent was due, I was told that I was late. I needed to make arrangements because my card had been compromised and I was waiting for another. She told me that I was late and would not be able to access my things. I went to the gate and tried the code, I moved my things out immediately. She didn't want to hear it. The turns in the facility are super tight and the ground is not level. I've used UHaul many times. This is the worst experience I've ever had. I've moved my items to whither non UHaul facility.

Portia D. | First Impressions |
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The rep was amazing. We told her about our day which was horrible and she made it bright with her seamless help.

Brandy W. | Online Move In |
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Storage unit lock left on door. Office open late and no one was able to assist. Customer Was contacted and I waa promised a follow up call. I reached out to office and a female rep said would cut off lock. But no follow up to let me know job was done. Everyone was acting as if time is not money and my move was delayed. No representative called until a few days later asking when will I be there to pick up lock. Move Rescheduled Now I have to work in order to afford the storage unit.

Angelica G.
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Customer did not leave a comment.

MONICA W. | First Impressions |
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Dee is very pleasant knowledgeable and she cares and keeps me updated on things I never had that to where an employee reaches out and follow through on information and I appreciate her.

mary J. | First Impressions |
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Would have ranked higher, but I had an issue checking in. The office hours show 7-7, but no one is at the facility after 5pm. You have to go to the other location about ten minutes away from the time of 5-7. This was not clearly communicated and there was no signage that I saw that informed me of this. The call center was too busy and I waited for 15 minutes in the cold trying to figure out how to access the facility. Finally spotted an after hours number, but no one answered the first two times I called. When he did, he informed me about the other location. By the time I reached them, I had maybe 20 minutes to get over there. Then someone had to come and remove the lock from the unit. I kept it at average because the staff was very friendly and the check in was fairly speedy, but that earlier confusion added stress that wasn’t necessary and could have been avoided with better instruction.

barreck d. | Overall Experience |
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Bravo to the lady in Riverdale road

LATRISHA D. | Overall Experience |
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90% of my personal belongings were destroyed due to water damage and mold. I was locked out of my storage and unable to access on the day of move out even though I had paid my bill 24 hours in advance.

alton r. | First Impressions |
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the experience was over and above my expectations

Ciara H. | Online Move In |
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Everything was perfect! Thank you!

SHERRY E.
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Customer did not leave a comment.

adrian e. | Overall Experience |
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Customer did not leave a comment.

Rodney P.
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Customer did not leave a comment.

Vache P.
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Have Someone On-site. Everyone Is Not Computer Literate.

marquita k. | First Impressions |
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The worst experience ever!!!! arrive at 7:49 pm with a truck full off stuff and was not able to get thru the gate due to access code was wrong !!! I was on hold for a hour for someone to pick up and Waited another hour for their customer service team to come back and tell me they cant help me or reprogram my code over the phone !!!! Worst experience ever!!!!!

NEYNA S.
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The location I Initially went to was very rude the manager will not let the customer service representative handle her situation the manager kept jumping in the conversation that was not helpful to myself. Once the manager heard that we were on the alert her whole attitude and demeanor towards myself change as if I was a criminal. The customer representative explained that there will be a code that we would need to use to get the key for the truck once the customer clocked out because she was over overtime a new customer service representative that assisted and was ask for the code the manager jumped in yet again telling me that they were no code that I need in that location that I was picking the truck up from us 24 hours and then it will be a representative outside.Once I got to the next location to pick up the truck there was a code that was needed as well even though there was a representative outside she assisted me but it was a code that was needed.

Tariq W.
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Dolly was no in truck. I had to go to another location with the truck to get a dolly. That added miles to my trip and I paid more for the truck after that

TRACY A.
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We had a positive experience; possibly more signage of the steps to follow at a self-guided location. We had a good staff member onsite who provided assistance.

Rasheedah J.
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Customer did not leave a comment.

Oscar W. | Overall Experience |
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I give unit 302 a Below Average rating because the ceiling leaks water. I did not know this until I moved my belongings out and into my new home. My coffee table has water damage that was not there before. I strongly suggest that Uhaul fix the roof before renting Unit 302 again.

YOLANDA W.
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Don't inconvenience your customers!

AUDRIANNA H. | Overall Experience |
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Customer did not leave a comment.

XAIZEUS C.
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Better customer service. I was confused me and another client and all the lady kept saying was go online. I had never did the online check in before and the employee was no help.

Phylicia B. | Overall Experience |
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Customer did not leave a comment.

Akaysha G. | Online Move In |
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Customer did not leave a comment.

Anglea B.
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Not sure why Uhaul is still taking money out of the chime card used to rent, please call with explanation 678-830-6561 Thanks

Chanel W. | Overall Experience |
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Staff on riverdale Rd was rude

Sherita C. | Overall Experience |
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Very helpful and friendly staff.

Kianna J. | Overall Experience |
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The staff and GM was amazing. Nice, friendly, and responsive.

Kearrow T. | Overall Experience |
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Majority Of My Belonging Got Damaged From An Leaking Roof And My Stuff Mildewed Causing Me To Throw Bags Of Things Away That I Needed‼️‼️‼️

Maverine H.
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The team at this location responded after my reservation at another place fell through because no-one was there. When I did not receive the text to retrieve the key from the lock box, someone was there to enter my information manually. What can be done to improve? There were no utility dollies, so I had to get one from another place

SHANDRIA H. | Overall Experience |
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N/A

Eddy C. | Overall Experience |
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Good service and I only use for 2 day the storage , and one call to explained and returned the storage , no problem and excelente service , and next time I used your service , thank you

Michelle G. | Overall Experience |
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none

Cynthia M. | Overall Experience |
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If l had to rent another storage it would be from the same place

Laverne G. | Overall Experience |
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They will work with you...they are very friendly...they help me at my time of NEED!!!THANKS WITH ALL MY HEART❤

Alma B.
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There was a lady at that place which she informed me no longer has an office. Thank God she was there to assist me with the card that did not work. Then she helped me get the lock off of the storage unit your hwy 85 facility assign to me. The unit had a lock on it!!

taiteneisha r. | Overall Experience |
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I will always use U-haul Services

Vickey J. | First Impressions |
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Everything from the U-haul to the storage was a smooth process.

JEANETTA P. | Overall Experience |
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I had storage items with your facility many years and everything was safe and well maintained. I appreciate your staff friendliness and willingness to assist me on the closeout. Thank you

thomas i. | Overall Experience |
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Absolutely horrible I was not happy there at all and I was Never late with my rent not even once .

Jasmine L. | First Impressions |
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Great Service

jacaline g. | Overall Experience |
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When I got my stuff out storage some off my stuff was mold where it been rain in side of unit 929 I had to throw way the stuff they was molded

Nicole M.
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No clerk to be found and lost money

Douglas M. | Overall Experience |
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Still getting bill after I moved out

marie m. | First Impressions |
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I have been dealing with this particular one for years and I have always been a satisfied customer The owner is great and I will be reaching out to you again thank you for your help

catrise c. | Overall Experience |
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The storage unit door need some WD40, it was hard to lift up. Overall the staff at riverdale rd location are great. But I was left on hold for 30 mins, never came back.

Vic P. | First Impressions |
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No comment

britney J.
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Horrible area for a storage unit.

Zalakka A.
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Don't let Chevron gas station in McDonough rent U-Haul trucks.

Kevin C.
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I will never use or recommend using your company

Ketray A.
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I reserved a uhaul to pickup at 12:30 pm and when I arrived to pickup my reservation no one was there to open the gate and when I did get through the gate I there was no key in the truck. I contacted corporate and they said they had spoken with Joy the manager and she informed them that someone will be there in 5 mins and no one ever came, I waited for an hour and no one still came. Service is unacceptable

WILLIE M.
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D # 1. my credit card was charge before I even left the building , why ?. When I didn't leave with any equipment. #2. pickup RV 3094D this equipment is full of holes . I had 50 % of my item to get wet and my wife was not happy about it at all , This rental left a bad taste in my wife mouth and mind .

Nicole H.
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I booked my truck over 2 weeks in advance. I caught the Uber there with my son, only to wait for over an hour and half to be told the one way 20ft truck was not available, and was not working. No one called and told me to go to another location. The truck had just arrived over night, yet my reservation was booked weeks ago. I was in an Uber so I did not have my car and was told to go to another location. I went back home to call around. I finally found Mr. Jackson and Ms. Joy at the College Park location, and they both were great, although I was now 5 hours past my initial move time. I had helpers at my house waiting on me and they were charging by the hour. I lost a lot of money due to U-Haul. I would not rent or recommend again.

Glordadine P.
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Excellent care and love was shown to me by Darren the attendant.Good job give him a nice raise.

jacaline G.
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Customer did not leave a comment.

Frederick P H.
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Customer did not leave a comment.

robin P.
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Everyone was awesome. Thank you so much U-haul team!!

Malika D. | Overall Experience |
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They're great!

Tiki D.
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Customer did not leave a comment.

Celia M. | Overall Experience |
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None

Raymond G. | Overall Experience |
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This experience was horrible. I paid the full balance. It took them 2 days to remove the lock. Mine you I paid money to have the movers move my things but the couldn't because of Uhaul staff.

Nikitrice J.
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Customer did not leave a comment.

YOLANDA S.
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Customer did not leave a comment.

Andre' J.
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This location is a wonderful location. I was very please with the service of the management team and the customer service team with the full service. I would recommend anyone to go to this location.

akeia s. | Overall Experience |
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Most of my property got wet while in storage, I have continuously attempted to speak with manager, and have been unsuccessful. I will never use this place again, and will refer friends elsewhere.

Juliana F.
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N/A

Lisa G.
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Great staff! Always ready to help and take care of what you need.

Judy W.
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Young man help me with everything I needed...

Mackens S.
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Customer did not leave a comment.

Marhonda G.
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Nothing, everything was exceptional! There was only one worker in this office at my time of visit and he handled it well and in a timely manner. I will recommend this location to my family and friends ALL of the time.

Jasmine W.
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The equipment was like brand new and the employees were punctual and helpful and friendly. Great location! Will return!!! I TOTALLY recommend them!!

Tiffany H.
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Customer did not leave a comment.

Lisa G.
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Gerald and Andre were amazing. Very professional and helpful!

Jason W.
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Need more customer parking.

GERALD N.
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Great experience

Shelby C.
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Absolutely will not recommend

Sheila T.
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Andrew was excellent. Very professional and efficient.

Brian H.
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Customer did not leave a comment.

MARIA W. | Overall Experience |
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The staff is very friendly. The grounds are well maintained. I would recommend this facility to all my friends.

Dawnisha H.
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Bigger parking lot

Joan B.
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I am vey unhappy with the computer service of u haul. On my instruction sheet l was to drop on the truck at 3215 Atlanta Hwy in Montgerary AL. That location has been closed for 5 years. It took me 45 minutes to find another location to drop off the truck from calling the 800 number. I ended up speaking to 5 or 6 people before l got a different address....Andre at the College Park pick up was AWESOME.....l would appreciated it if someone would contact me ASAP

Maggie B. | Overall Experience |
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I already posted my comment..but I wouldn't put my dog's house in that place with the ceilings falling out and no installation on the naked walls...

HO SUNG K.
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100% satisfied. Professional staffs. Helpful, kind and accurate. Yes, I recommend this U-Haul everybody!!!

Arellia W. | Overall Experience |
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Thank you for your help on both ends. your staff made a tough time very easy. I am truly a happy customer.

Maggie B.
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The office is tooo small..need more space....the storage unit are terrible to the point that I would not store my dog's house in side. I will never use these units again.....NEVER..NEVER......

Adrienne P.
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Customer did not leave a comment.

Chercaria P.
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Customer did not leave a comment.

Shontise B.
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Over charged for fuel! Will never rent from hail again.

VALERIE D. | Overall Experience |
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Great service

Jackie R.
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Explain n details all the options that the customer have and don't just try to trick the customers

Martha C.
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Customer did not leave a comment.

KIM D.
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Everything was very well. And the staff is very helpful.

Jemela D.
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Clean the truck

Tamara L.
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There was a discrepancy about the insurance that we purchased for 2 days....We were asked to pay for an additional day as if we kept the truck for an additional day. All quotes were explained and charged when we picked up the truck so it was a little upsetting when we were told that we kept the truck an additional day and had to pay for another day of insurance. All of this was included in the initial upfront contract....

sandra J.
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The manager is full of excuses she doesn't accept responsibility for this location. I feel she is very dishonest no matter how much proof you provide her or evidence. She doesn't get it, exactly what her role should be.

VINCENT G.
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Make sure you do a walk through with the customer to note any damage

Lyndell S.
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Customer did not leave a comment.

Victoria S. | Overall Experience |
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They charged me way too much, I’m still getting bills and my stuff hasn’t been there in months! The staff is very rude the people that live up stairs smoke week there all day the property smells

Pa Abdoulah N.
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Customer did not leave a comment.

sheila L.
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Customer did not leave a comment.

EVELYN P.
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Customer did not leave a comment.

xavier S.
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Thanks.

ibukunoluwa O.
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Very nice e and cautious. Great customer service keep it up

NTALAH E.
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Customer did not leave a comment.

sheila L.
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Give them a bigger waiting area, it's rather a small building. Nothing towards the staff, they were great!

Marcus H.
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Customer did not leave a comment.

Rachel E.
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Nothing. Great and made it very easy. Great customer service.

Lashebre K.
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Do not go to this location. I bought the truck back after hours and with the same amount of gas i picked it up with. The next morning i get a call saying i had not turned the truck in and what time would i be there. I called back then they said they found the keys and then i get the final receipt charging me an extra 50.00 because they said i did not turn the truck back in with the right about of gas.

yadah W.
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Customer did not leave a comment.

will L.
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friendly, courteous

Kanisha H. | Overall Experience |
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I’m so grateful for the service of the guy that helped me. Forgive me, I have forgotten his name, but he is the cute one from NY. He called for help if he needed and was so efficient!!! Thanks so much

Eugenia d. | Reservation |
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The sales agent was super nice and accommodating! She gave awesome service with a smile!! Thank you for being so professional!

Nailah M.
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Customer did not leave a comment.

Roxianne M. | Reservation |
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Great Service

Tykisha B.
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Customer did not leave a comment.

vivi T.
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Your customer service was outstanding, you all went above and beyond to help me with my issues. Thanks again, keep up great customer service

Tameka E. | Reservation |
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Storage was clean and easy to access.

Marisela C.
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Worst service ever never recommend this place have a negociación with their truck demanged to churge it on custermers never go here again

Mark N.
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Customer did not leave a comment.

Paula J.
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My experience was horrible. They gave me the wrong truck. The counter person was new, he kept asking me the same information over and over. I specifically told him one way rental he put in the computer for local rental. The manager of the location actually call and ask us to return the truck we had the movers loading for another one. She actually expected us to unload it and return. Then upon returning the truck, had I not told the agent what happened she would've had to charge me for a mistake that wasn't my fault. My suggestion for improvement is to provide more training for new employees. Also if a mistake is discovered work it out within the company DO NOT INCONVENIENCE THE CUSTOMER!

robin L.
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Nice experience very friendly and helpful

Sharon G.
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I had such a pleasant experience! Joy Warner-Ferguson was super friendly, professional and accommodating.

Patricia B.
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My reservations time was changed buy an hour and I didn't know it. Also the size truck that I wanted was not the size that I rented. I was not informed that either until I called customer service, but still charge the same price. I couldn't get all of my furniture on the truck. I have and rent a smaller truck just to complete my move. Totally unhappy customer.

quanetia W.
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Customer did not leave a comment.

michael W.
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Customer did not leave a comment.

Stefano G.
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Customer did not leave a comment.

Tamara L.
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Customer did not leave a comment.

Khamari W.
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Customer did not leave a comment.

Brianna T.
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Customer did not leave a comment.

Anita K.
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I checked in with the General Manager. She was very professional & I will recommend this location to friends & family.

ANTOINETTE N.
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Customer did not leave a comment.

Ladania G.
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This was my first time using this location. And it was a great experience. Pleasure doing business with Joy.

Sybil C.
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Customer did not leave a comment.

Joseph G.
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Customer did not leave a comment.

paul a. | Reservation |
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Great customer service

paul A.
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Customer did not leave a comment.

Jamilla R.
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The you d lady who helped me was friendly, punctual and smiling.

sherry B.
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The manager Joy was excellent, however the center was so small idk how another car would have fit into this lot. Very tiny space. Also the truck would be better if there were options to tie something down to the floor of the truck if need be like straps or rope or bungee cords.

Dionaca T.
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Wonderful customer service!

Daniel M.
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Customer did not leave a comment.

Tonnetece H.
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this was my 1st time using a uhual. and i was nit explain on how i can turn truck in after hours and could save money. when i turned the uhual in the sales rep said that she would take a day off and didn and never called me back. i was over charged and i will never use this uhual at this location

tangelia B.
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The new general manager Joy Warner-Fergunson was excellent, I use uhaul services a lot and I can truly say she was very supportive and courteous . Make sure you all keep her. Thanks for a pleasant experience.

Earl T.
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Was billed for hand truck and furniture pads, my employee said something to staff. They told him that it would be taken off. Deceptive.

Shantia C. | Overall Experience |
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I’m highly outraged about the contents that were located in my storage unit. This storage needs to be shut down. Clearly, my storage unit had a water leak, rats and more. You’ll hear from my lawyer!!!

Shawn P.
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Customer did not leave a comment.

SANTRISE T.
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Don't charge for something that was not rendered

Darin S.
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Customer did not leave a comment.

Alicia K. | Overall Experience |
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The customer service i received from ALL staff was above and beyond what is expected! I will use this specific U haul site for all my moving and storage needs. Thank you kindly. Truly, Alicia Kinney

DONIE MAE R. | Overall Experience |
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The gentleman that assist me WAS AWESOME... Manager Joy needs to ALLOWED her employee to do his job NOT INTERFERE especially when NOT NEEDED. RELAX allow your employees space.

No reviews have been submitted for this location.

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