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Customer Reviews for U-Haul Moving & Storage of College Park at Riverdale Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of College Park at Riverdale Rd
On the date that my rent was due, I was told that I was late. I needed to make arrangements because my card had been compromised and I was waiting for another. She told me that I was late and would not be able to access my things. I went to the gate and tried the code, I moved my things out immediately. She didn't want to hear it. The turns in the facility are super tight and the ground is not level. I've used UHaul many times. This is the worst experience I've ever had. I've moved my items to whither non UHaul facility.
The rep was amazing. We told her about our day which was horrible and she made it bright with her seamless help.
Storage unit lock left on door. Office open late and no one was able to assist. Customer Was contacted and I waa promised a follow up call. I reached out to office and a female rep said would cut off lock. But no follow up to let me know job was done. Everyone was acting as if time is not money and my move was delayed. No representative called until a few days later asking when will I be there to pick up lock. Move Rescheduled Now I have to work in order to afford the storage unit.
Dee is very pleasant knowledgeable and she cares and keeps me updated on things I never had that to where an employee reaches out and follow through on information and I appreciate her.
Would have ranked higher, but I had an issue checking in. The office hours show 7-7, but no one is at the facility after 5pm. You have to go to the other location about ten minutes away from the time of 5-7. This was not clearly communicated and there was no signage that I saw that informed me of this. The call center was too busy and I waited for 15 minutes in the cold trying to figure out how to access the facility. Finally spotted an after hours number, but no one answered the first two times I called. When he did, he informed me about the other location. By the time I reached them, I had maybe 20 minutes to get over there. Then someone had to come and remove the lock from the unit. I kept it at average because the staff was very friendly and the check in was fairly speedy, but that earlier confusion added stress that wasn’t necessary and could have been avoided with better instruction.
Bravo to the lady in Riverdale road
90% of my personal belongings were destroyed due to water damage and mold. I was locked out of my storage and unable to access on the day of move out even though I had paid my bill 24 hours in advance.
the experience was over and above my expectations
Everything was perfect! Thank you!
The worst experience ever!!!! arrive at 7:49 pm with a truck full off stuff and was not able to get thru the gate due to access code was wrong !!! I was on hold for a hour for someone to pick up and Waited another hour for their customer service team to come back and tell me they cant help me or reprogram my code over the phone !!!! Worst experience ever!!!!!
I give unit 302 a Below Average rating because the ceiling leaks water. I did not know this until I moved my belongings out and into my new home. My coffee table has water damage that was not there before. I strongly suggest that Uhaul fix the roof before renting Unit 302 again.
Staff on riverdale Rd was rude
Very helpful and friendly staff.
The staff and GM was amazing. Nice, friendly, and responsive.
Majority Of My Belonging Got Damaged From An Leaking Roof And My Stuff Mildewed Causing Me To Throw Bags Of Things Away That I Needed‼️‼️‼️
N/A
Good service and I only use for 2 day the storage , and one call to explained and returned the storage , no problem and excelente service , and next time I used your service , thank you
none
If l had to rent another storage it would be from the same place
They will work with you...they are very friendly...they help me at my time of NEED!!!THANKS WITH ALL MY HEART❤
I will always use U-haul Services
Everything from the U-haul to the storage was a smooth process.
I had storage items with your facility many years and everything was safe and well maintained. I appreciate your staff friendliness and willingness to assist me on the closeout. Thank you
Absolutely horrible I was not happy there at all and I was Never late with my rent not even once .
Great Service
When I got my stuff out storage some off my stuff was mold where it been rain in side of unit 929 I had to throw way the stuff they was molded
Still getting bill after I moved out
I have been dealing with this particular one for years and I have always been a satisfied customer The owner is great and I will be reaching out to you again thank you for your help
The storage unit door need some WD40, it was hard to lift up. Overall the staff at riverdale rd location are great. But I was left on hold for 30 mins, never came back.
No comment
They're great!
None
This experience was horrible. I paid the full balance. It took them 2 days to remove the lock. Mine you I paid money to have the movers move my things but the couldn't because of Uhaul staff.
Most of my property got wet while in storage, I have continuously attempted to speak with manager, and have been unsuccessful. I will never use this place again, and will refer friends elsewhere.
The staff is very friendly. The grounds are well maintained. I would recommend this facility to all my friends.
I already posted my comment..but I wouldn't put my dog's house in that place with the ceilings falling out and no installation on the naked walls...
Thank you for your help on both ends. your staff made a tough time very easy. I am truly a happy customer.
Great service
They charged me way too much, I’m still getting bills and my stuff hasn’t been there in months! The staff is very rude the people that live up stairs smoke week there all day the property smells
I’m so grateful for the service of the guy that helped me. Forgive me, I have forgotten his name, but he is the cute one from NY. He called for help if he needed and was so efficient!!! Thanks so much
The sales agent was super nice and accommodating! She gave awesome service with a smile!! Thank you for being so professional!
Great Service
Storage was clean and easy to access.
Great customer service
I’m highly outraged about the contents that were located in my storage unit. This storage needs to be shut down. Clearly, my storage unit had a water leak, rats and more. You’ll hear from my lawyer!!!
The customer service i received from ALL staff was above and beyond what is expected! I will use this specific U haul site for all my moving and storage needs. Thank you kindly. Truly, Alicia Kinney
The gentleman that assist me WAS AWESOME... Manager Joy needs to ALLOWED her employee to do his job NOT INTERFERE especially when NOT NEEDED. RELAX allow your employees space.
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