Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My storage unit was illegally entered in lock cut off and change when I came to go inside I couldn't bcz uhaul change the wrobg.lock and didn't notify me wanted to charge me $50 to cut off my their lock when they made the error. My acct wasn't in the rears or had a Leon on it. I travel from FL to get my stuff and a it took me all day to get into the unit. I had to go buy a lock cutter to get in my storage unit that uhaul made a error when they cut and change the wrong storage unit. When I open the storage unit my lock was inside on the floor and my key fixed that lock. I was with uhaul for 4 yrs almost. I just closed out my large u it last week.
Donna G.
|
Overall Experience
Rating:
3.0
Had a hard time access at the gate
Tina W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derrick J.
|
Online Move In
Rating:
5.0
very professional
Samuel J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
taminka w.
|
Overall Experience
Rating:
2.0
My storage unit was filthy. How is it piles of pollen and leaves made their way into a storage unit that was rarely accessed unless the structure was not very well maintained, which was also readily apparent by prices of the facade falling off the building my unit was in. Even worse is the fact that my storage rent was increased for a poorly maintained facility, yet no value was added to what was offered in continuing to store my items there.
MELVON H.
|
Overall Experience
Rating:
5.0
She went above and beyond for me. Happy is an understatement.
SHARONDA H.
Rating:
5.0
I had an Emergency Situation and Uhaul came through for me. Thanks so much. I couldn’t travel in my car with all of the extra baggage’s. Thanks again
Chiquita W.
|
Online Move In
Rating:
1.0
Stop the hidden fee bs . FULLY EXPLAIN THE CELL PHONE CHECK OUT PROCESS SO YOUR STUPID LATE CHECK OUT FEE WHEN I BROUGHT BACK THE TRUCK EARLY WON'T BE CHARGED. THEN IM TOLD OH WELL YOU DID IT WRONG SO YOUR JUST OUT 30$ AND WE DONT CARE.
Sharon T.
Rating:
5.0
Customer did not leave a comment.
curtis h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHRISANTHONY S.
|
Overall Experience
Rating:
4.0
Nothing
ALFREDIA A.
Rating:
4.0
Customer did not leave a comment.
kamanya p.
|
Overall Experience
Rating:
2.0
Some furniture got wet and molded
SIRLODERICK K.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amber R.
|
Overall Experience
Rating:
5.0
I treated terribly at another uhaul location on Sullivan Rd. Phone number 4043051201 on Friday 7/9/2021 around 230pm young lady was very rude I didn’t get her name because she hung up the phone and refused to answer after that. I didn’t even do the rental at that location I left, at that point I was desperate. I called the next location and that’s how I came across the location on Riverdale Rd. 7709910394 with Mr.FOXXY he was so polite and took his time to thoroughly explain the process to me far as self checking in etc! Let’s keep in mind it was raining also!! He was out in the rain and all!! He ensured the storage unit was ready for me and constantly reminded me that he was right there if I needed anything! He answered all my questions made everything easy for me and just overall provided excellent customer service! He saved the day for me as I was already having a difficult day he made everything better!! All companies need employees like Mr.FOXXY!! He is a superhero his cape just happens to be orange this day!! Thank thank you thank you!!
Ms.Barner
Dakeia B.
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Online Move In
Rating:
5.0
The process was easy. Want to thank foxy at the Riverdale location. He was very professional and made my day. Quick and easy.
Kendra W.
Rating:
2.0
The customer service was below average. I asked a question and was told I just need to read!
I was charged double the price for the truck because the representative was not knowledgeable about their rates and how I should be charged for what I needed.
MICHELLE H.
Rating:
5.0
Customer did not leave a comment.
brigette s.
|
Overall Experience
Rating:
5.0
Awesome place!
Kimberly F.
|
Online Move In
Rating:
3.0
No comments
darlene M.
Rating:
2.0
No t entire staff just some employees, and lady supervisor/manager..
Didn't allow us to properly move things in and instead of warning us bc of fine print regulations we nvr once heard about & our last min emergency of our circumstances no one but Ms Tisa offered some kind of Assistance. We was rushed, stranded, and overcharged by the company itself. and it became a nightmare.
I would like to be compensated back the storage unit fee and I will b in touch with corporate very soon. Mr Fozzo helped as best but I understand it's a business at end of day.. they allowed others to be at their unit over night and due to lease termination with understanding or inquiring the facts we couldn't get another unit and crammed all items we could which took dayslonger when we didn't want any issues bc we use U-Haul frequently.. it's caused me to miss work and on top being financially threatened..not a pleasant experience
kijafa d.
|
First Impressions
Rating:
2.0
I originally reserved online a unit at the Riverdale location. On Thursday 5/20/2021 I went to reserve a moving truck for Friday 5/21. After reserving the truck I asked the representative could I go ahead and get my storage unit. It was around 6:45 pm and they closed at 7. He stated he had to finish closing up and would get another person to assist me. After the second representative looked me up in the system she noticed this location had no available units. Which led me to believe it is pointless to make a reservation online if units will not be kept for the person. The second representative said she had units available at her facility in College Park. This was good news because I needed a unit ASAP. When I arrived to the unit around 7 something I took the green zip tie off and rolled the unit up. I was appalled at the condition of the until, rat trap and debris in front and inside the unit. With no broom or dust pan to sweep because I had no knowledge I would have to clean my unit upon moving my stuff in. Lesson well learned I would have to see my unit during office hours before paying $82.90. I will not be getting a storage unit from Uhaul ever again.
Charlene S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Obinna U.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brianna H.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Tasha L.
|
Overall Experience
Rating:
2.0
Staff never able to assist... I paid for after hours access and was never able to access my unit after hours... when late paying the storage it took up to 5 days to remove the lock... storage fees constantly increasing... had to paid for insurance but was unable to file a claim for my damaged tv... that was some how wet because it wasn’t in a box... the worst place EVER !
Jessica J.
|
Overall Experience
Rating:
5.0
I had an excellent experience with Ms. TALISHA today!! She was very nice & accommodating. I came in looking for a small truck and it was already booked for someone to pick-up @ 11:00, the time that we'd walked in. The only thing that was available was a much larger truck that I didn't need. I asked if she could call the customer to see if they were still coming & she advised unfortunately no, but the system automatically takes the hold off after 30 mins if the customer doesn't show up. So I waited & was able to rent the truck I wanted because they didn't come within that window of time. When I returned, I asked if the customer ever came in for the smaller truck & Talisha said yes, & fortunately the other customer needed a larger truck & it was available fo her! Overall, Talisha provided excellent customer service!!
kiki C.
Rating:
5.0
Customer did not leave a comment.
Taquoia Q.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHERUNDA N.
Rating:
5.0
Customer did not leave a comment.
sonya h.
|
First Impressions
Rating:
1.0
Very unprofessional and unorganized
ZACHARY M.
Rating:
1.0
The representative that assisted me during pickup was very helpful . I was really hoping she would be there during my return . She wasn't and the person who assisted me was extremely rude and unwilling to assist .. because she claimed it was self service only, however she had a customer ahead of me that she was assisting in person
joshua V.
Rating:
1.0
Customer did not leave a comment.
Shariea C.
Rating:
5.0
Need to at least speak with someone during daytime hours
Raika L.
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
marquita k.
|
Overall Experience
Rating:
1.0
There were never any employees on site to help with any concerns. I also sent emails to new management and my concerns were never answered at all. I had to go through the Chat service through Uhaul's website.
DERRICK H.
|
Overall Experience
Rating:
3.0
I put my furniture in storage and left it there for 3 years. I’ve never really had to interact with anyone during this time except when my credit card expired.
WENDY D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keyana A.
Rating:
5.0
Customer did not leave a comment.
DENA B.
Rating:
5.0
Customer did not leave a comment.
STARLA R.
Rating:
5.0
The rep was amazing. We told her about our day which was horrible and she made it bright with her seamless help.
Portia D.
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First Impressions
Rating:
2.0
Storage unit lock left on door. Office open late and no one was able to assist. Customer Was contacted and I waa promised a follow up call. I reached out to office and a female rep said would cut off lock. But no follow up to let me know job was done. Everyone was acting as if time is not money and my move was delayed. No representative called until a few days later asking when will I be there to pick up lock. Move Rescheduled Now I have to work in order to afford the storage unit.
Brandy W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Angelica G.
Rating:
5.0
Dee is very pleasant knowledgeable and she cares and keeps me updated on things I never had that to where an employee reaches out and follow through on information and I appreciate her.
MONICA W.
|
First Impressions
Rating:
3.0
Would have ranked higher, but I had an issue checking in. The office hours show 7-7, but no one is at the facility after 5pm. You have to go to the other location about ten minutes away from the time of 5-7. This was not clearly communicated and there was no signage that I saw that informed me of this. The call center was too busy and I waited for 15 minutes in the cold trying to figure out how to access the facility. Finally spotted an after hours number, but no one answered the first two times I called. When he did, he informed me about the other location. By the time I reached them, I had maybe 20 minutes to get over there. Then someone had to come and remove the lock from the unit. I kept it at average because the staff was very friendly and the check in was fairly speedy, but that earlier confusion added stress that wasn’t necessary and could have been avoided with better instruction.
mary J.
|
First Impressions
Rating:
5.0
the experience was over and above my expectations
alton r.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SHERRY E.
Rating:
5.0
Customer did not leave a comment.
Rodney P.
Rating:
5.0
Have Someone On-site. Everyone Is Not Computer Literate.
Vache P.
Rating:
1.0
The worst experience ever!!!! arrive at 7:49 pm with a truck full off stuff and was not able to get thru the gate due to access code was wrong !!! I was on hold for a hour for someone to pick up and Waited another hour for their customer service team to come back and tell me they cant help me or reprogram my code over the phone !!!! Worst experience ever!!!!!
marquita k.
|
First Impressions
Rating:
4.0
The location I Initially went to was very rude the manager will not let the customer service representative handle her situation the manager kept jumping in the conversation that was not helpful to myself. Once the manager heard that we were on the alert her whole attitude and demeanor towards myself change as if I was a criminal. The customer representative explained that there will be a code that we would need to use to get the key for the truck once the customer clocked out because she was over overtime a new customer service representative that assisted and was ask for the code the manager jumped in yet again telling me that they were no code that I need in that location that I was picking the truck up from us 24 hours and then it will be a representative outside.Once I got to the next location to pick up the truck there was a code that was needed as well even though there was a representative outside she assisted me but it was a code that was needed.
NEYNA S.
Rating:
2.0
Dolly was no in truck. I had to go to another location with the truck to get a dolly. That added miles to my trip and I paid more for the truck after that
Tariq W.
Rating:
5.0
We had a positive experience; possibly more signage of the steps to follow at a self-guided location. We had a good staff member onsite who provided assistance.
TRACY A.
Rating:
5.0
Customer did not leave a comment.
Rasheedah J.
Rating:
1.0
Don't inconvenience your customers!
YOLANDA W.
Rating:
2.0
Better customer service. I was confused me and another client and all the lady kept saying was go online. I had never did the online check in before and the employee was no help.
XAIZEUS C.
Rating:
5.0
Customer did not leave a comment.
Akaysha G.
|
Online Move In
Rating:
1.0
Not sure why Uhaul is still taking money out of the chime card used to rent, please call with explanation 678-830-6561 Thanks
Anglea B.
Rating:
5.0
The team at this location responded after my reservation at another place fell through because no-one was there. When I did not receive the text to retrieve the key from the lock box, someone was there to enter my information manually.
What can be done to improve? There were no utility dollies, so I had to get one from another place
Maverine H.
Rating:
3.0
There was a lady at that place which she informed me no longer has an office. Thank God she was there to assist me with the card that did not work. Then she helped me get the lock off of the storage unit your hwy 85 facility assign to me. The unit had a lock on it!!
Alma B.
Rating:
1.0
No clerk to be found and lost money
Nicole M.
Rating:
1.0
Horrible area for a storage unit.
britney J.
Rating:
1.0
Don't let Chevron gas station in McDonough rent U-Haul trucks.
Zalakka A.
Rating:
1.0
I will never use or recommend using your company
Kevin C.
Rating:
1.0
I reserved a uhaul to pickup at 12:30 pm and when I arrived to pickup my reservation no one was there to open the gate and when I did get through the gate I there was no key in the truck. I contacted corporate and they said they had spoken with Joy the manager and she informed them that someone will be there in 5 mins and no one ever came, I waited for an hour and no one still came. Service is unacceptable
Ketray A.
Rating:
1.0
D
# 1. my credit card was charge before I even left the building , why ?. When I didn't leave with any equipment. #2. pickup RV 3094D this equipment is full of holes . I had 50 % of my item to get wet and my wife was not happy about it at all , This rental left a bad taste in my wife mouth and mind .
WILLIE M.
Rating:
1.0
I booked my truck over 2 weeks in advance. I caught the Uber there with my son, only to wait for over an hour and half to be told the one way 20ft truck was not available, and was not working. No one called and told me to go to another location. The truck had just arrived over night, yet my reservation was booked weeks ago. I was in an Uber so I did not have my car and was told to go to another location. I went back home to call around. I finally found Mr. Jackson and Ms. Joy at the College Park location, and they both were great, although I was now 5 hours past my initial move time. I had helpers at my house waiting on me and they were charging by the hour. I lost a lot of money due to U-Haul. I would not rent or recommend again.
Nicole H.
Rating:
5.0
Excellent care and love was shown to me by Darren the attendant.Good job give him a nice raise.
Glordadine P.
Rating:
5.0
Customer did not leave a comment.
jacaline G.
Rating:
4.0
Customer did not leave a comment.
Frederick P H.
Rating:
5.0
Everyone was awesome. Thank you so much U-haul team!!
robin P.
Rating:
4.0
Customer did not leave a comment.
Tiki D.
Rating:
4.0
Customer did not leave a comment.
Nikitrice J.
Rating:
5.0
Customer did not leave a comment.
YOLANDA S.
Rating:
5.0
This location is a wonderful location. I was very please with the service of the management team and the customer service team with the full service. I would recommend anyone to go to this location.
Andre' J.
Rating:
5.0
N/A
Juliana F.
Rating:
5.0
Great staff! Always ready to help and take care of what you need.
Lisa G.
Rating:
5.0
Young man help me with everything I needed...
Judy W.
Rating:
5.0
Customer did not leave a comment.
Mackens S.
Rating:
5.0
Nothing, everything was exceptional! There was only one worker in this office at my time of visit and he handled it well and in a timely manner. I will recommend this location to my family and friends ALL of the time.
Marhonda G.
Rating:
5.0
The equipment was like brand new and the employees were punctual and helpful and friendly. Great location! Will return!!! I TOTALLY recommend them!!
Jasmine W.
Rating:
5.0
Customer did not leave a comment.
Tiffany H.
Rating:
5.0
Gerald and Andre were amazing. Very professional and helpful!
Lisa G.
Rating:
5.0
Need more customer parking.
Jason W.
Rating:
5.0
Great experience
GERALD N.
Rating:
2.0
Absolutely will not recommend
Shelby C.
Rating:
5.0
Andrew was excellent. Very professional and efficient.
Sheila T.
Rating:
3.0
Customer did not leave a comment.
Brian H.
Rating:
5.0
Bigger parking lot
Dawnisha H.
Rating:
5.0
I am vey unhappy with the computer service of u haul. On my instruction sheet l was to drop on the truck at 3215 Atlanta Hwy in Montgerary AL. That location has been closed for 5 years. It took me 45 minutes to find another location to drop off the truck from calling the 800 number. I ended up speaking to 5 or 6 people before l got a different address....Andre at the College Park pick up was AWESOME.....l would appreciated it if someone would contact me ASAP
Joan B.
Rating:
5.0
100% satisfied. Professional staffs. Helpful, kind and accurate. Yes, I recommend this U-Haul everybody!!!
HO SUNG K.
Rating:
1.0
The office is tooo small..need more space....the storage unit are terrible to the point that I would not store my dog's house in side. I will never use these units again.....NEVER..NEVER......
Maggie B.
Rating:
5.0
Customer did not leave a comment.
Adrienne P.
Rating:
5.0
Customer did not leave a comment.
Chercaria P.
Rating:
1.0
Over charged for fuel! Will never rent from hail again.
Shontise B.
Rating:
3.0
Explain n details all the options that the customer have and don't just try to trick the customers
Jackie R.
Rating:
3.0
Customer did not leave a comment.
Martha C.
Rating:
5.0
Everything was very well. And the staff is very helpful.
KIM D.
Rating:
5.0
Clean the truck
Jemela D.
Rating:
4.0
There was a discrepancy about the insurance that we purchased for 2 days....We were asked to pay for an additional day as if we kept the truck for an additional day. All quotes were explained and charged when we picked up the truck so it was a little upsetting when we were told that we kept the truck an additional day and had to pay for another day of insurance. All of this was included in the initial upfront contract....
Tamara L.
Rating:
1.0
The manager is full of excuses she doesn't accept responsibility for this location. I feel she is very dishonest no matter how much proof you provide her or evidence. She doesn't get it, exactly what her role should be.
sandra J.
Rating:
5.0
Make sure you do a walk through with the customer to note any damage
VINCENT G.
Rating:
4.0
Customer did not leave a comment.
Lyndell S.
Rating:
5.0
Customer did not leave a comment.
Pa Abdoulah N.
Rating:
5.0
Customer did not leave a comment.
sheila L.
Rating:
5.0
Customer did not leave a comment.
EVELYN P.
Rating:
5.0
Thanks.
xavier S.
Rating:
5.0
Very nice e and cautious. Great customer service keep it up
ibukunoluwa O.
Rating:
5.0
Customer did not leave a comment.
NTALAH E.
Rating:
5.0
Give them a bigger waiting area, it's rather a small building. Nothing towards the staff, they were great!
sheila L.
Rating:
5.0
Customer did not leave a comment.
Marcus H.
Rating:
5.0
Nothing. Great and made it very easy. Great customer service.
Rachel E.
Rating:
1.0
Do not go to this location. I bought the truck back after hours and with the same amount of gas i picked it up with. The next morning i get a call saying i had not turned the truck in and what time would i be there. I called back then they said they found the keys and then i get the final receipt charging me an extra 50.00 because they said i did not turn the truck back in with the right about of gas.
Lashebre K.
Rating:
4.0
Customer did not leave a comment.
yadah W.
Rating:
5.0
friendly, courteous
will L.
Rating:
5.0
Customer did not leave a comment.
Nailah M.
Rating:
5.0
Customer did not leave a comment.
Tykisha B.
Rating:
4.0
Your customer service was outstanding, you all went above and beyond to help me with my issues. Thanks again, keep up great customer service
vivi T.
Rating:
1.0
Worst service ever never recommend this place have a negociación with their truck demanged to churge it on custermers never go here again
Marisela C.
Rating:
5.0
Customer did not leave a comment.
Mark N.
Rating:
1.0
My experience was horrible. They gave me the wrong truck. The counter person was new, he kept asking me the same information over and over. I specifically told him one way rental he put in the computer for local rental. The manager of the location actually call and ask us to return the truck we had the movers loading for another one. She actually expected us to unload it and return. Then upon returning the truck, had I not told the agent what happened she would've had to charge me for a mistake that wasn't my fault. My suggestion for improvement is to provide more training for new employees. Also if a mistake is discovered work it out within the company DO NOT INCONVENIENCE THE CUSTOMER!
Paula J.
Rating:
5.0
Nice experience very friendly and helpful
robin L.
Rating:
5.0
I had such a pleasant experience! Joy Warner-Ferguson was super friendly, professional and accommodating.
Sharon G.
Rating:
1.0
My reservations time was changed buy an hour and I didn't know it. Also the size truck that I wanted was not the size that I rented. I was not informed that either until I called customer service, but still charge the same price. I couldn't get all of my furniture on the truck. I have and rent a smaller truck just to complete my move. Totally unhappy customer.
Patricia B.
Rating:
4.0
Customer did not leave a comment.
quanetia W.
Rating:
5.0
Customer did not leave a comment.
michael W.
Rating:
5.0
Customer did not leave a comment.
Stefano G.
Rating:
5.0
Customer did not leave a comment.
Tamara L.
Rating:
5.0
Customer did not leave a comment.
Khamari W.
Rating:
4.0
Customer did not leave a comment.
Brianna T.
Rating:
4.0
I checked in with the General Manager. She was very professional & I will recommend this location to friends & family.