Please make sure that there’s at least enough gas to make it to where they have to go. As soon as I started the truck, a message popped up on the odometer saying that I had 32 miles til empty. Huh?! Of course I intended on putting gas in it for the time I had it but I mean come on, as soon as I get it?! I wasn’t expecting that and honestly, this probably won’t be a location I use again. It would’ve been different if I actually spoke to someone. Y’all could’ve at least made sure I had a quarter of a tank. Like, be for real.
KANNE F
Customer Reviews for U-Haul Moving & Storage of College Park at Riverdale Rd
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep On Keeping On.
Nathan J | Overall ExperienceExperience was great
MELISSA D | Overall ExperienceVery professional lady you all have at that location
GARY E | First ImpressionsI was charged for a utility dolly that was not on the truck. So it kind of dropped the overall experience for me.
Ramon B | Online Move InI absolutely appreciate uhaul for helping me with my moving needs . They are the most affordable for your moving projects .
TRAVIS F | Overall ExperienceEvery time I went to my unit, I would have to drive and dodge trash from other customers unit. I didn’t get a chance to interact with the staff because office doors were always locked. Doing the online check in was great and the lock was in the unit. The other thing I feel this facility needs to do is fix to where we can get in and out without waiting for the car coming in and out. Place the exit key pad on the driver side since it’s hard to get a gate opener.
Antonio R | Overall ExperienceI would love to have a remote to enter and exit but can’t get one cause the office has been closed since I put my stuff in there. Getting in and out the car to exit because the key pad is on the passenger side is crazy. The door on my unit would not roll down and caused me to return the truck back late but talking to the agent on the phone waived the late fee for it. I spent 30 mins trying to get it to roll down.
Antonio R | Online Move InTamera hendrix was instrumental in making my rental experience efficient and simple.
jerrold m | First ImpressionsMs. Dee was professional and considerate. Thanks for she is a public servant!
MABLE P | First ImpressionsVery nice staff
LISA h | First ImpressionsTHANK YOU SO MUCH
Kaya M | Overall ExperienceLady gave me the wrong size unit Had to go back for the 2nd time
Shenika C | First ImpressionsThe people at the location were very friendly.
TRENEE Y | First ImpressionsThe U-haul storage served its purpose no doubt, but I will suggest renovations. There was a hole in the wall inside my storage probably from a rodent. However, I see you all have already taken action by setting rodent traps just would be more comfortable if the hole was patched or filled. Happy that I saw no tracks of any living rodents so again grateful you all have that under control. Secondly the ceiling on the interior of my unit could have some improvements made as well. It appears to be very slowly falling. I am sure it is secure but would feel more comfortable if it was evenly leveled instead of caving in. Thanks for your services, hopefully this is helpful
CARLOS C | Overall ExperienceThe staff was always helpful. The staff make sure things was taken care of for me at all times even when I couldn’t get myself there I think them very much for everything. They have done for me throughout the years of me being there, and I will use them again if I have to Highway 85 And Riverdale location on Riverdale Road
Shereen R | Overall ExperienceI would never rent from U-Haul again they had spiderwebs everywhere it was dirty. Spiders were in my clothes. Once I moved out all kinds of bugs and insects were inside of my clothes in bed. I had to get rid of a lot of things. I lost so much
DERRICK B | Overall ExperienceMovers did not return the next day as promised to finish what we started. left most of my big items at my previous house. Would not contact me the next day as to we had an agreement. unit was very small.
Venus G | First ImpressionsThey were performed brilliantly and excellently
HAMMED I | Overall ExperienceI paid for a lock that was not in the storage room.
sondra d | First ImpressionsRates continue going up every 3 months.
Vera J | Overall ExperienceThank you
Gregory D | Overall ExperienceGreat staff fun experience, very helpful
Bruce A | First ImpressionsEveryone was available and able to answer ALL questions asked..
Jeraldine W | Online Move InYour staff Dee was commendable she was so helpful throughout the entire four-year contract
Evelyn P | Overall ExperienceI’m very satisfied with my storage space. Access could’ve been a little better but not impossible to get to.
Anthony S | Online Move InI been moved out months ago and was charged
QUENTIYA R | Overall ExperienceThe website says there is an office open between 7a-7p. Myself and several other customers were unable to locate an office or a human being despite it being during those hours. It was very frustrating. Had I not already had my truck load of belongings to unload I would have cancelled and went somewhere else. Also the sliding lock part to open the door was very hard to slide and I struggled with it for at least 10 minutes. Again of course there was no one to speak to for assistance even tho it was during those hours.
Mercedes L | Online Move InVery good experience. Would use them again, very easy to access, and the online features was a great help
kenneth k | Overall ExperienceIt was not lite .but it was ok
WAYNE M | Overall ExperienceI move out on January 30th 2024 prior to my due date. I made sure it was clean out and sweep. The wrong date for move out listed is wrong. I have photos to prove. The staff I called when I finish moving out at the hwy 85 Uhaul. He told me that he would note it. Obviously he didn't because the date for move out above on you all part is not accurate. He told me that the property manager will walk the property on January 31. 2024 and note I move out. I move out January 30,2024 I left out the gate at 6:10 pm and have all photos of the clean storage and leaving out the gate. Elizabeth Ross-Hamilton The staff at hwy 85 is really friendly.
ELIZABETH R | Overall ExperienceI'm very Greatful for uhauals HELP AND EVERYTHING ELSE 🙏 ❤️
Muriel D | First ImpressionsThere was a stranger on property the pretend to work there and said he would get up some trash for me and he didn't later on I was notified that I was to pick up my trash and I would be fined 50 .00. It was my shame that I gave a stranger 15.00 bucks that's on me but I came the same day uhal called but the trash was gone so I was forced to ,pay 50.00 .What I had in your storage wasn't worth the total price of storage so I lost my stuff..
reginald h | Overall ExperienceStorage facility was not secure from Rodens and birds which destored my person property in both units which i want to file claims for my lost.
ROY B | Overall ExperienceNo one calls back or keeps promises here. Everything is done through a local office and corporate is no help.
Deneisha W | Overall ExperienceOpened storage space door and it's so old it went off track on one side of the door i just paid for this
Clorissa W | First ImpressionsThis location was closed, I had to go to the Hwy 85 location because your system was down online and once I arrived, at the store.
BILNITA K | First ImpressionsThe lady in the office was very helpful and kind to us
Jamaica A | First ImpressionsThe lady in customer service was rude and not very helpful wasn't willing to work with me in my heart ship had been a loyal customer for 8yrs black management is the worst ever..
brendalyn j | Overall ExperienceThe only thing was the rain water getting into the storage and soaking a few things.
Jazmine D | Overall ExperienceRude customer service when moving in it has been 10 years don't believe employee is still there.
JENNIFER S | First ImpressionsThere was a hole in top of ceiling and dust was all over everything in there
Lavern M | Overall ExperienceThe woman who staffs that storage was very helpful and nice.everythong went very smoothly.
CHRISTINE S | Overall ExperienceThe manager was so helpful she was well experienced kudos to her and to you guys for hiring her.
Derrek H | Overall ExperienceTo manu bugs and it is not Temperature controlled
Denoreio B | Overall ExperienceAll types of debris in my storage that I no longer wanted it .
Jordan B | Overall ExperienceI just don't understand why pollen was all on my stuff, that was my only dissatisfaction. Thank you!
Jaiah K | Overall ExperienceThe ceiling in the unit fell through due water and the motorcycle i had in there they didn't care about. Their insurance they sold me said doesnt cover vehicles and just completely ignored the damage to my motorcycle. Fuzzy the General Manager had the worst customer service I've ever experienced. Uhaul needs to do better when it comes to customer service.
JOHNATHAN H | Overall ExperienceTHE CUSTOMER SERVICE REP WAS VERY HEALTHFUL AND KIND IN THE PROCESS OF RENTING THE STORAGE UNIT.
MARIE S | First ImpressionsNo problems.
Zandra E | First ImpressionsAppreciated the professional service received from manager DEE who was proficient in the “follow up” procedure thus providing my family with a “guaranteed” storage unit rental.
Rochelle S | First ImpressionsUnit #215 in college park ga was dirty and the insulation was falling out and mildew
Wilfred C | Overall ExperienceFloor of unit 215 was dirty and trashed plus the ceiling insulation is falling out and mildew stains
Wilfred C | First ImpressionsGreat service from Ms. Dee very helpful and courteous.
MARGARET M | Overall ExperienceI really appreciate Ms. Dee on Riverdale Rd. her concern for the customers, the customer service, and her hospitality made my experience for 4 years pleasant. Thank you
GLORIA F | Overall ExperienceHad the privilege to be serviced by Ms. D. She truly helped me in a pinch and was very understanding of a stressful situation.
Kateri M | First ImpressionsTo drive in to go to your unit is super small, you have to be careful so you don’t scratch your car. Very very tight. The unit looks rundown but my stuff was very clean and safe.
Adief A | Overall ExperienceThe staff was always courteous and friendly.
deborah b | Overall ExperienceThe young lady that moved me in was awesome! I love yall!
Letitia M | First ImpressionsMy items were sold illegally against US Code title 15 competence and trade chapter 14 consumer credit protection law suite coming have a great day !
Ann L | Overall Experience👍🏻
Sonya M | Online Move InMs. BEE was the most professional associate I ever worked with she made the progress very easy and gave me what I really needed.
Julius S | First ImpressionsVery informative about I my questions and nerds...very pleasant and very friendly.....& patient 🤗 soft spoken.....Thanks a whole lot for the service.!!!
yolanda a | First ImpressionsCustomer service was superior young lady had all the right answers nd was very helpful in making sure I got the right size unit for my storage
Anthony S | First ImpressionsNo comments at this time.
Gloria F | Overall ExperienceWas too far away from my house
GEROME F | Overall ExperienceI had rented a small unit and called to see if I can upgrade to a larger one. The store rep is was able to accommodate the change in under 5 mins without any issues. Very friendly and fast service .
Vera J | Online Move InExcellent, outstanding customer service
linda k | Overall ExperienceMy things were damaged by mold, I did have insurance, Once I filed the claim and after Mr Fuzzy the main manager came to look at the damage I was told that the damage was from the weather. Why pay for insurance which was only for 1000.00 I'm glad God made a way for me to remove my things and I won't use them again. The insurance is a waste of time just more money for the company RepWest. Buyer beware.
Nashai W | Overall ExperienceThey Help me I Need Help 2 Smile
ADAM B | First ImpressionsWould like for something to be place in the storage to keep the moisture out of it to keep it from messing up people stuff or wet boxes
tierra h | Overall ExperienceMs. Dee was excellent I’m so appreciative of her .. top notch service
Elvin D | First ImpressionsOur unit was clean it was just dark behind there but other than that everything was good didn’t really speak to any representatives. But thank you UHaul for taking care of us during this difficult time for me nd my family
nathaniel b | Overall ExperienceThanks You Guys. Have a Bless Holiday @ a New Year
stacy w | Overall ExperienceMy storage unit was illegally entered in lock cut off and change when I came to go inside I couldn't bcz uhaul change the wrobg.lock and didn't notify me wanted to charge me $50 to cut off my their lock when they made the error. My acct wasn't in the rears or had a Leon on it. I travel from FL to get my stuff and a it took me all day to get into the unit. I had to go buy a lock cutter to get in my storage unit that uhaul made a error when they cut and change the wrong storage unit. When I open the storage unit my lock was inside on the floor and my key fixed that lock. I was with uhaul for 4 yrs almost. I just closed out my large u it last week.
Donna G | Overall ExperienceHad a hard time access at the gate
Tina W | Overall Experiencevery professional
Samuel J | Overall ExperienceMy storage unit was filthy. How is it piles of pollen and leaves made their way into a storage unit that was rarely accessed unless the structure was not very well maintained, which was also readily apparent by prices of the facade falling off the building my unit was in. Even worse is the fact that my storage rent was increased for a poorly maintained facility, yet no value was added to what was offered in continuing to store my items there.
MELVON H | Overall ExperienceI had an Emergency Situation and Uhaul came through for me. Thanks so much. I couldn’t travel in my car with all of the extra baggage’s. Thanks again
Chiquita W | Online Move InSome furniture got wet and molded
SIRLODERICK K | Overall ExperienceI treated terribly at another uhaul location on Sullivan Rd. Phone number 4043051201 on Friday 7/9/2021 around 230pm young lady was very rude I didn’t get her name because she hung up the phone and refused to answer after that. I didn’t even do the rental at that location I left, at that point I was desperate. I called the next location and that’s how I came across the location on Riverdale Rd. 7709910394 with Mr.FOXXY he was so polite and took his time to thoroughly explain the process to me far as self checking in etc! Let’s keep in mind it was raining also!! He was out in the rain and all!! He ensured the storage unit was ready for me and constantly reminded me that he was right there if I needed anything! He answered all my questions made everything easy for me and just overall provided excellent customer service! He saved the day for me as I was already having a difficult day he made everything better!! All companies need employees like Mr.FOXXY!! He is a superhero his cape just happens to be orange this day!! Thank thank you thank you!! Ms.Barner
Dakeia B | Online Move InAwesome place!
Kimberly F | Online Move InNo t entire staff just some employees, and lady supervisor/manager.. Didn't allow us to properly move things in and instead of warning us bc of fine print regulations we nvr once heard about & our last min emergency of our circumstances no one but Ms Tisa offered some kind of Assistance. We was rushed, stranded, and overcharged by the company itself. and it became a nightmare. I would like to be compensated back the storage unit fee and I will b in touch with corporate very soon. Mr Fozzo helped as best but I understand it's a business at end of day.. they allowed others to be at their unit over night and due to lease termination with understanding or inquiring the facts we couldn't get another unit and crammed all items we could which took dayslonger when we didn't want any issues bc we use U-Haul frequently.. it's caused me to miss work and on top being financially threatened..not a pleasant experience
kijafa d | First ImpressionsI originally reserved online a unit at the Riverdale location. On Thursday 5/20/2021 I went to reserve a moving truck for Friday 5/21. After reserving the truck I asked the representative could I go ahead and get my storage unit. It was around 6:45 pm and they closed at 7. He stated he had to finish closing up and would get another person to assist me. After the second representative looked me up in the system she noticed this location had no available units. Which led me to believe it is pointless to make a reservation online if units will not be kept for the person. The second representative said she had units available at her facility in College Park. This was good news because I needed a unit ASAP. When I arrived to the unit around 7 something I took the green zip tie off and rolled the unit up. I was appalled at the condition of the until, rat trap and debris in front and inside the unit. With no broom or dust pan to sweep because I had no knowledge I would have to clean my unit upon moving my stuff in. Lesson well learned I would have to see my unit during office hours before paying $82.90. I will not be getting a storage unit from Uhaul ever again.
Charlene S | First ImpressionsStaff never able to assist... I paid for after hours access and was never able to access my unit after hours... when late paying the storage it took up to 5 days to remove the lock... storage fees constantly increasing... had to paid for insurance but was unable to file a claim for my damaged tv... that was some how wet because it wasn’t in a box... the worst place EVER !
Jessica J | Overall ExperienceNeed to at least speak with someone during daytime hours
Raika L | Online Move InThere were never any employees on site to help with any concerns. I also sent emails to new management and my concerns were never answered at all. I had to go through the Chat service through Uhaul's website.
DERRICK H | Overall ExperienceI put my furniture in storage and left it there for 3 years. I’ve never really had to interact with anyone during this time except when my credit card expired.
WENDY D | Overall ExperienceOn the date that my rent was due, I was told that I was late. I needed to make arrangements because my card had been compromised and I was waiting for another. She told me that I was late and would not be able to access my things. I went to the gate and tried the code, I moved my things out immediately. She didn't want to hear it. The turns in the facility are super tight and the ground is not level. I've used UHaul many times. This is the worst experience I've ever had. I've moved my items to whither non UHaul facility.
ERIKA W | Overall ExperienceThe rep was amazing. We told her about our day which was horrible and she made it bright with her seamless help.
Portia D | First ImpressionsStorage unit lock left on door. Office open late and no one was able to assist. Customer Was contacted and I waa promised a follow up call. I reached out to office and a female rep said would cut off lock. But no follow up to let me know job was done. Everyone was acting as if time is not money and my move was delayed. No representative called until a few days later asking when will I be there to pick up lock. Move Rescheduled Now I have to work in order to afford the storage unit.
Brandy W | Online Move InDee is very pleasant knowledgeable and she cares and keeps me updated on things I never had that to where an employee reaches out and follow through on information and I appreciate her.
MONICA W | First ImpressionsWould have ranked higher, but I had an issue checking in. The office hours show 7-7, but no one is at the facility after 5pm. You have to go to the other location about ten minutes away from the time of 5-7. This was not clearly communicated and there was no signage that I saw that informed me of this. The call center was too busy and I waited for 15 minutes in the cold trying to figure out how to access the facility. Finally spotted an after hours number, but no one answered the first two times I called. When he did, he informed me about the other location. By the time I reached them, I had maybe 20 minutes to get over there. Then someone had to come and remove the lock from the unit. I kept it at average because the staff was very friendly and the check in was fairly speedy, but that earlier confusion added stress that wasn’t necessary and could have been avoided with better instruction.
MARY J | First ImpressionsBravo to the lady in Riverdale road
barreck d | Overall Experience90% of my personal belongings were destroyed due to water damage and mold. I was locked out of my storage and unable to access on the day of move out even though I had paid my bill 24 hours in advance.
LATRISHA D | Overall Experiencethe experience was over and above my expectations
alton r | First ImpressionsEverything was perfect! Thank you!
Ciara H | Online Move InThe worst experience ever!!!! arrive at 7:49 pm with a truck full off stuff and was not able to get thru the gate due to access code was wrong !!! I was on hold for a hour for someone to pick up and Waited another hour for their customer service team to come back and tell me they cant help me or reprogram my code over the phone !!!! Worst experience ever!!!!!
marquita k | First ImpressionsI give unit 302 a Below Average rating because the ceiling leaks water. I did not know this until I moved my belongings out and into my new home. My coffee table has water damage that was not there before. I strongly suggest that Uhaul fix the roof before renting Unit 302 again.
Oscar W | Overall ExperienceStaff on riverdale Rd was rude
Chanel W | Overall ExperienceVery helpful and friendly staff.
SHERITA C | Overall ExperienceThe staff and GM was amazing. Nice, friendly, and responsive.
Kianna J | Overall ExperienceMajority Of My Belonging Got Damaged From An Leaking Roof And My Stuff Mildewed Causing Me To Throw Bags Of Things Away That I Needed‼️‼️‼️
Kearrow T | Overall ExperienceN/A
SHANDRIA H | Overall ExperienceGood service and I only use for 2 day the storage , and one call to explained and returned the storage , no problem and excelente service , and next time I used your service , thank you
Eddy C | Overall Experiencenone
Michelle G | Overall ExperienceIf l had to rent another storage it would be from the same place
Cynthia M | Overall ExperienceThey will work with you...they are very friendly...they help me at my time of NEED!!!THANKS WITH ALL MY HEART❤
Laverne G | Overall ExperienceI will always use U-haul Services
taiteneisha r | Overall ExperienceEverything from the U-haul to the storage was a smooth process.
Vickey J | First ImpressionsI had storage items with your facility many years and everything was safe and well maintained. I appreciate your staff friendliness and willingness to assist me on the closeout. Thank you
JEANETTA P | Overall ExperienceAbsolutely horrible I was not happy there at all and I was Never late with my rent not even once .
thomas i | Overall ExperienceGreat Service
JASMINE L | First ImpressionsWhen I got my stuff out storage some off my stuff was mold where it been rain in side of unit 929 I had to throw way the stuff they was molded
jacaline g | Overall ExperienceStill getting bill after I moved out
Douglas M | Overall ExperienceI have been dealing with this particular one for years and I have always been a satisfied customer The owner is great and I will be reaching out to you again thank you for your help
marie m | First ImpressionsThe storage unit door need some WD40, it was hard to lift up. Overall the staff at riverdale rd location are great. But I was left on hold for 30 mins, never came back.
catrise c | Overall ExperienceNo comment
Vic P | First ImpressionsThey're great!
Malika D | Overall ExperienceNone
Celia M | Overall ExperienceThis experience was horrible. I paid the full balance. It took them 2 days to remove the lock. Mine you I paid money to have the movers move my things but the couldn't because of Uhaul staff.
Raymond G | Overall ExperienceMost of my property got wet while in storage, I have continuously attempted to speak with manager, and have been unsuccessful. I will never use this place again, and will refer friends elsewhere.
akeia s | Overall ExperienceThe staff is very friendly. The grounds are well maintained. I would recommend this facility to all my friends.
MARIA W | Overall ExperienceI already posted my comment..but I wouldn't put my dog's house in that place with the ceilings falling out and no installation on the naked walls...
Maggie B | Overall ExperienceThank you for your help on both ends. your staff made a tough time very easy. I am truly a happy customer.
Arellia W | Overall ExperienceGreat service
VALERIE D | Overall ExperienceThey charged me way too much, I’m still getting bills and my stuff hasn’t been there in months! The staff is very rude the people that live up stairs smoke week there all day the property smells
Victoria S | Overall ExperienceI’m so grateful for the service of the guy that helped me. Forgive me, I have forgotten his name, but he is the cute one from NY. He called for help if he needed and was so efficient!!! Thanks so much
Kanisha H | Overall ExperienceThe sales agent was super nice and accommodating! She gave awesome service with a smile!! Thank you for being so professional!
Eugenia d | ReservationGreat Service
Roxianne M | ReservationStorage was clean and easy to access.
Tameka E | ReservationGreat customer service
paul a | ReservationI’m highly outraged about the contents that were located in my storage unit. This storage needs to be shut down. Clearly, my storage unit had a water leak, rats and more. You’ll hear from my lawyer!!!
Shantia C | Overall ExperienceThe customer service i received from ALL staff was above and beyond what is expected! I will use this specific U haul site for all my moving and storage needs. Thank you kindly. Truly, Alicia Kinney
Alicia K | Overall ExperienceThe gentleman that assist me WAS AWESOME... Manager Joy needs to ALLOWED her employee to do his job NOT INTERFERE especially when NOT NEEDED. RELAX allow your employees space.
DONIE M | Overall Experience