Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd

Rating:

5.0

I truly appreciate the kindness and concern that was shown . I was in urgent need and the staff was courteous and the GM was definitely on point she should be proud of her staff . Great job will definitely go to this again

Rating:

5.0

The manager Ms.Lynn is a very patient,polite and very professional.

Rating:

5.0

Everyone was AMAZING!!!

Rating:

5.0

The employees at this facility are very professional and pleasant to work with. I Use this facility whenever I need to rent a truck or van. You won't be disappointed if you give them your business.

Rating:

3.0

I had rats in my unit

Rating:

3.0

February 28, 2025, reserved cargo van at the Sure Save Food & Beauty, 3286 Washington Rd, East Point, GA 30344, for Sunday, March 30, 2025 at 8:00 AM. I chose this location because it was close to my home and opened at 8:00 AM. I went to Sure Save Food & Beauty on Friday, March 28, 2025, to confirm my reservation and the selected vehicle. Upon checking my reservation online on Saturday evening, March 29, 2025, I discovered my reservation had been moved to U-Haul Moving & Storage of College Park at 4540 Washington Rd, College Park, GA 30337. The new reservation stated my time of pickup was still at 8:00 AM. I was the first to arrive, but I discovered that the location did not open until 9:00 AM. Not only was I inconvenienced by being an hour late for my appointment, but there was no cargo van for me to use. I was late for my appointment, inconvenienced by having to drive further, and no cargo van that was needed to fit the area where we were working.

Rating:

5.0

Dont change a thing they very pleasant to talk to and very helpful

Rating:

1.0

Horrible!!!! RATS IN THE STORAGE UNIT … got scammed with insurance … Lynn on a recording monitored line being condescending also making unpleasant responses about my name , laughing with “ guest “ as I hear in the background, … my property was not only NOT COVERED by insurance rats damaged $3000 couch … close purses also dead rats came into my new home … I have pictures

Rating:

3.0

My items had rat pellets in and on them. More extermination is needed.

Rating:

5.0

Both attendants at the location was very friendly communicated well and overall very helpful if I'm in need ever again this will be the location I return to

Rating:

1.0

The gas hand was not where it was alleged to be. I adjusted it before leaving the lot and I will still charge $50 plus worth of gas. In addition this location I also paid in cash which I don't see recorded and they're also asking for additional money days after I turned in the truck. This awful experience. I wouldn't recommend anyone to this location in particular. Scammers on Deck.

Rating:

1.0

Put correct times so I don’t have to pay extra money

Rating:

5.0

The customer service was great

Rating:

5.0

Awesome customer service! Thank you!

Rating:

5.0

Excellent customer service!

Rating:

5.0

Great service

Rating:

1.0

Bad rat infestation. Not temperature controlled & and storage units are falling apart. Most of my belongings had rat pee & poop on it and destroyed

Rating:

1.0

Bad rat infestation

Rating:

4.0

Thank you for a great day

Rating:

5.0

The staff was very friendly and helpful. I would recommended this actual location to anyone of my friends family and co workers. Anytime I needed help and assist the manager made sure I got the assistance. The manager there is awesome and her staff is outstanding.

Rating:

1.0

Why did yall charge my card $38 after i drop it off. Gas was put back & mileages I didn’t go over

Rating:

5.0

The staff has been very nice and helpful.

Rating:

5.0

No improvement needed the team was helpful, courteous and respectful.

Rating:

5.0

Kenyun and her Staff was very accommodating and very professional, out all the different services we received while in Georgia U-Haul location on Washington rd beat every Business hands down. Best of luck and even more success for this location. Be sure to give bonuses to the entire team.!!!

Rating:

5.0

Just Make sure that the truck doesn’t have any issues such as glass that was broken and left in truck just checking the truck more when they returned

Rating:

5.0

This is a great location for truck and van rentals. The staff are very pleasant to work with, very professional.

Rating:

5.0

Thanks

Rating:

2.0

Rat traps in the storage unit with a dead rat on the trap

Rating:

5.0

The entire experience was a stellar experience. The attendant working in my pick up location in Atlanta was simply awesome. So helpful kind and informative regarding the process.

Rating:

2.0

I got the unit in January or earlier this year and by October, the ceiling insulation was falling out and the unit was riddled with rat droppings. I immediately canceled my unit and moved my things out. Place is not well maintained and full of rodents; yet you're going up on the rate. No.

Rating:

1.0

The rats destroyed my things other than that it’s a perfect place to rent trucks from the staff is great!! I will go back for everything except storage!

Rating:

1.0

Have honest people to work with who doesn't scam customer 😔 I brought back the truck I rented with over three quarter tank of gas and i got it at Three quarter and was wrongfully charged $117.00 gas and Servce fee which is definitely a scam am definitely not happy being scammed

Rating:

4.0

Squirrels kept getting into my unit.

Rating:

5.0

Keyone in the front was great in the front. She’s always so helpful. I choose to go to this location because I know she will get the job done. Glad to come to this establishment!

Rating:

5.0

The staff was very nice each time I come was very helpful every time excellent staff

Rating:

5.0

The location agent who helped me, Mecca, was great! She understood my needs and helped me thru my frustration. There were a few items of debris left in the van, not a big deal for me but may be for another customer.

Rating:

3.0

I did self drop off so no one was present to assist.

Rating:

5.0

This establishment is truly remarkable. The customer service representatives are highly professional, courteous, and a pleasure to interact with. Their exceptional service is the reason I consistently choose to do business with them.

Rating:

5.0

I must say, Kenyan and the staff at this location were terrific. The customer service was among the if not the best I have ever received from Uhaul or any corporation for that matter. Keep up the great work Uhaul!

Rating:

1.0

Rat droppings all in they stuff they ate up a lot of my things!

Rating:

1.0

Rats ate my clothes rat pee boo boo on all my stuff and done lost out on a lot of my stufff

Rating:

4.0

It was good gas just was not right

Rating:

1.0

When I really needed to pay installment to he able yt safe my storage I was denied , and lost my storage n

Rating:

5.0

Customer service is perfect

Rating:

4.0

No improvements I would like to say Keon was great she checked me in had an amazing personality. Definitely a great face for the company!

Rating:

5.0

Keep up the good work!

Rating:

5.0

I had a great experience overall. However, when I came to move out, I did open my unit to an old rodent.He didn't destroy any of my belongings nor did any relatives of his find their way home with me and I am ecstatic about that. As long as people store food in a unit, rodents will be an issue. They staff was extremely helpful, understanding, and pleasant. I would use this facility again if needed.

Rating:

5.0

Na

Rating:

1.0

Unfortunately , I had rats two dead rats in my stores that had ate through a lot of my clothes and belongings along with one of my couches that was sprayed orange when they painted the doors.

Rating:

2.0

The entire process for renting this U-Haul was a little all over the place. Our pickup location was changed 3 times after I talked with a nice guy at the Forrest Hills location and said that a truck would be guaranteed for us on Saturday the 7th. He didnt charge us for the extra miles that he gave us which was so sweet. Canaan is his name and he was a wonderful help and knows customer service. 2 DAYS before picking up our rented truck I got an email saying that the pickup location was changed because they did not have the size truck that we needed 2 TIMES. Everything was fine at pickup but the gentleman helping us smelled like weed and he also seemed like he didn't really have it all together. After 45 mins of getting there to pickup our truck, we were on our way. He didn't seem very competent and he had to call his manager almost every time something came up when he had a question. The communication with customers is very good, however, if customers are going to make reservations that guarantee them a truck on their designated pick up day, it really would help that the locations not be changed to the areas that are not the requested ones. Thanks so much for the help that we did receive but it really was a difficult process.

Rating:

5.0

Don't do anything..This location goes above and beyond customer service..if you had 10 stars I would click it..

Rating:

1.0

I would not recommend this location. I didn't have my regular debit card on me when I came to rent and had to use my cash app card and so I had to pay $100 deposit. I brought the truck back an hour ahead of time with the fuel level where it was at the time of my pickup. My total charges were $29. I was told that I would receive my $71 back . I used and returned that vehicle days ago and here I'm getting a feedback request before receiving the balance left over from my deposit. I understand the process for returning fines is three to five days, however allow those funds to be returned to the customer first the same way I want your truck first before you come ask me for feedback about my experience. I'm still waiting on my money.

Rating:

5.0

Great customer service!!

Rating:

5.0

The guy who checked me out - was simply wonderful!

Rating:

5.0

You need to fix the customer service situation at 5400 Old National Hwy location. They don't wear any identification or clothing that shows they are employed there. Management is deployable. No regard for customer service at all. Poorly run facility. The whole staff including Management needs to be replaced. If was for the fact that I was able to get the trailer I rented at the Washington rd., location I would be thinking seriously of going to some other carrier for my rental needs. The service stinks and the attitude 😒 of the employees at 5400 Old National Hwy location are extremely bad. No concern for the customers at all. They need to trained in how to work with the public.

Rating:

4.0

The windshield could have been cleaner for other than that it was good

Rating:

5.0

Excellent customer service.!!!!

Rating:

3.0

They have a rat problem! Rat droppings were all over my belongings. And the owner or manager told me one time that it was an inconvenience for her to deal with the renter’s payments!

Rating:

5.0

The young man was a great help.

Rating:

5.0

Great team.

Rating:

5.0

Great customer service everything was a good experience!

Rating:

5.0

I found customer service to be very professional, very knowledgeable yet personal!

Rating:

5.0

Manager was very nice, accommodating and very understanding recommend her to everybody

Rating:

3.0

The staff was great! However the facilty is horrible. My storage unit was filthy and full of rats and rat poop. The rental fee is expensive please do better with maintaining the units.

Rating:

1.0

I had gotten not one but two flat tires which makes me think the spare was no good from the beginning because of this very unmaintained vehicle I missed part of my move as well as having to try n deal with all this while at work im very unsatisfied and would like my money back

Rating:

5.0

The young lady was an Angel and although the location on Godby Rd and South Hampton didn’t honor several reservations…and was certain to express that there was no manager available, as well as not able to speak up for the arrangements at another location…

Rating:

1.0

My unit actually was infested with rodents and birds

Rating:

5.0

Not sure right now

Rating:

5.0

Kenyun and Frank set the standard of good customer service and satisfaction Great team and location

Rating:

5.0

Love the manager she is awesome and takes care of all of the customers.

Rating:

3.0

Staff need to monitor people's coming up to the storage and not block the interest and 24 hours service will be great

Rating:

5.0

Washington Road Team, you guys ROCK.

Rating:

5.0

The manager was super friendly and helpful. Thank you Ms. Vann.

Rating:

5.0

The office staff at the 4540 Washington Road location is wonderful !!!

Rating:

3.0

I always found rat poop in my storage every time I came.

Rating:

4.0

The only thing is Idk if the rain messed up my unit I had case some clothes smells like mildew n I washed them 3 times I had to throw away three bags full of clothes my bag of clothes n two bags of my children clothes idk if it was because evething was on the wall or the ray traps that was place n there idk if the rain got in there

Rating:

1.0

I had rats that had been into my storage unit.

Rating:

5.0

U-Haul manager was very great at assisting me and she was very patient ! Will highly recommend!

Rating:

5.0

I love the staff and they was very helpful and kind

Rating:

1.0

I had water damaged and the rats messed up all my belongs

Rating:

1.0

The rats messed up a lot of my furniture, business items and clothes, I have never experienced anything like that before.

Rating:

5.0

Everyone was always very helpful. I would recommend this facility.

Rating:

1.0

Had rodents and they expected for you to pay rent on rodent infestations

Rating:

5.0

The team was trained well and consistent at what they did; I would recommend this to anyone who wants a storage unit in this area.

Rating:

1.0

Mice infested storage units. (I didn’t have no food products of any kind in my storage just furniture and clean clothing I washed prior to storing) the traps and sticky pads they had in place did nothing all I would see is droppings around the traps.

Rating:

2.0

There were rats in my unit and because their gate was broken on several occasions as well as stuck open after each customer I could not get the insurance on the unit to assist because the facility lies and stated I hadn’t been there in months which was false. I would never recommend I lost valuable items that cost so much and they were ruined

Rating:

1.0

I moved out on the app ( took screenshots and picture proof of my move out ) I moved to a whole different state I took the lock off but I was coming back to get the trash from my unit when I came back it had a new C lock on it and the office was closed I had to leave …. Fast forward I was told that the move out had to be done in person I was no longer in the state and not only does it let you do it on the app it lets you do it online!!! Why have it to where you can move out on there but I’m supposed to come inside😐 on top of that they could see the unit was empty when the new lock that wasn’t mine was put on the unit… fast forward again I expressed that to them and ever since then I’ve gotten numerous calls and emails about my unit as well as a FINE for a unit I MOVED OUT OF BEFORE MY MOVE OUT DATE!!!! I’m so disappointed tbh this is the worst experience I’ve had at uhaul I had my things there for 3 years with no problem and this is how I get done!!! I’m not paying a fee for a unit that I moved out properly on my end… if I was supposed to come inside to move out that would have been stated somewhere and it should be taken off the site AND THE APP as an option !! Shìt makes no sense

Rating:

1.0

There were rats in my storage , messed up all my furniture clothes and im very disappointed in uhaul ,this location is unsafe , a hazard and needs to be shutdown . Will never rent again from uhaul storage .very poor experience overall

Rating:

5.0

My experience was very good and if I had to get another storage I would be coming back

Rating:

1.0

Poor communication. damage belongings. Rude management

Rating:

1.0

Horrible. The access code did NOT work and I still had to go inside and wait after signing up online. The unit was not in good shape as the ceiling had two giant wholes and I could see through to the metal roof and the insulation was hanging out! I had to demand another one. The wait time was ridiculous and caused me to have to rent my truck an extra day. To make thing worst, I was given a new unit that I had no time to inspect and I was charged full price so the promotion for first month free is not invalid and I just wish I had chosen a diffent rental company. This is the WORST experience and I would never recommend this storage location or U-Haul to anyone.

Rating:

5.0

First off I only give 5 stars for nice staff and them having a settlement program to help you keep your things if you can’t afford to pay the full amount .. however, they have a major rat problem that needs addressed. I had to throw half my storage away from rat poop being all over the place.

Rating:

1.0

I asked could i come get me things after they told me my stuff was up for auction. And they made it very difficult to recieve my belongings. Ive lost all my things and they havent said anything back

Rating:

5.0

The complete staff was truly amazing the full entire time which was a complete year. I had my things in storage. Thanks again.

Rating:

3.0

I have items damaged from rats and mold from water damage and a hole in the ceiling

Rating:

5.0

Thanks

Rating:

1.0

Came with moving truck at 8pm and gate code wouldn't work. After hours number didn't work.

Rating:

1.0

Every time I went to the storage, there was something blocking the drive ways. The staff are always busy but at R not friendly. You cannot reach this place by phone.

Rating:

5.0

It was nothing but good vibes and everyone was very friendly and respectful and very helpful as well

Rating:

2.0

The customer service agent was nice, however she was the only person available which caused a long delay in being service. In addition, I still have yet to receive an access gate card because the machine wasn’t working correctly and the agent FAILED to remember to bring it to me. In addition, she advised the security gate wouldn’t me working for awhile. I feel as if I should recieve a discount if I’m not fully receiving the services I pay for. Not to mention there were a mouse trap and other contraption in my storage unit. The storage door it weird as it loops over blocking the way. In all honesty I’m quite disappointed and would like a discount. Not to mention I was charged for a lock when online it stated it would be free. I do worry about my belongings considering the facility does not have a properly function gate to provide extra security.

Rating:

1.0

I had to throw furniture away because of mold and rodents. From day one I asked if my door could be fixed and I was told that they would be out in a week to fix it I was there for a whole year and not once did they call to fix it, one day I went to get something out of my unit and they were about to repaint the door instead of replacing had I not shown up that’s exactly what would have happened, I asked again if they could fix the door basically every time I asked them they told me that the door was on back order or the people were coming out in a week. I was not offered any kind of incentives but I was notified about a increase in rent.

Rating:

3.0

I was totally upset to only receive one email prior to my things being auctioned off. I would also like to know if you all would be so kind to find out the buyer that it was sold too. Ive been so stressed tryng to regain access to my parents erns very upset If found or able to provide me with this info my number is 678-789-9424

Rating:

3.0

I do not agree with $15 late fees. I do not agree with $50 liens. Customer have been struggling since the first pandemic of 2020. No compassion at all for customers.

Rating:

3.0

Items that stored was ruined with rat feces

Rating:

5.0

Ms Baker runs and well managed location with very helpful and professional staff

Rating:

2.0

🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀

Rating:

1.0

Poor customer service and lack of empathy.

Rating:

5.0

No comment

Rating:

1.0

My storage was full of rat droppings and the insulation from the unit was wet and all over my belongings, the door was warped and not secured, or tack

Rating:

3.0

Thank you

Rating:

5.0

The manager has great communication skills. Great personality. She knows the business very well.

Rating:

2.0

watch out for roaches and rats.

Rating:

5.0

Roschel was amazing!!!

Rating:

3.0

When I did my order online it seems like it was ready but when I got there to put my stuff in it had a red tag on it an I had to go to the office an see why it was not ready the lady go say she don’t know why her manager gave me that unit because it was somebody else’s I had to show her my order that I had on my phone an I had to go get a lock for it because the lock was not In said my unit

Rating:

4.0

The storage was dry, I liked that. The attendant on site was friendly and courteous.

Rating:

1.0

I had my unit for six years upon turning 65yrs old could no longer afford the storage advised the mgr and UHaul prolonged the auction for 5 months ending charges are 1034.41. this is no way to treat senior citizens have contacted legal counsel and Better call Harry!!

Rating:

5.0

Great customer service and great caring people.

Rating:

5.0

I appreciate the help I got from Raschel ! She was such a great help and very patient with me considering this was my first time ever getting storage. I really appreciate all the help she gave me . Such a sweetheart and helpful. Thank you Raschel 💙

Rating:

5.0

The agent whom helped me was excellent. Although, the storage wasn’t the size I needed she went the extra mile in reducing my stress by reaching out to see other available options and I truly appreciated.

Rating:

5.0

Manager is very professional and helpful.

Rating:

5.0

Atlanta staff were amazing accommodating to restructure my storage needs. They called immediately to two other nearby locations and found the drive up unit that I originally requested. Returning the truck was OK. I would recommend U-Haul. PS the Miami locations were a lot more challenging due to not accommodating closer locations for pick up of truck rentals twice.

Rating:

5.0

Great job

Rating:

5.0

Very professional!

Rating:

5.0

Great customer service!

Rating:

3.0

Hard to get your truck around

Rating:

3.0

I had to pay for a extra month rental when I was moving out on the first day of the month. The reason for this was due to the manager not returning my calls or responding to emails from U-Haul corporate. So for me two things are at play here 1) these managers do what they want 2) they're hard up for money. So I will never store with Uhaul again because I don't have to give them my money if this is how we do business.

Rating:

5.0

Very kind staff at 7:00 am. Appreciated.

Rating:

1.0

A few of my items got damaged due to rat eating it and pooping on my items

Rating:

1.0

Because my storage door was dented in twice by someone and it took forever to get it fixed to the point my furniture molded do to the rain and mist that got in the and buges were in there also. Some of the employees and management was nice but I can say that for all.

Rating:

5.0

Customer service is what keeps my business and the gentleman that helped at this location had exactly that. I don’t know his name but he was knowledgeable and patient.

Rating:

5.0

No comments

Rating:

5.0

Experience was nice

Rating:

4.0

It was a little cluttered because after hours people would return their U-Haul trucks and they would block the entry way to the storage area so you couldn't get to the gate to get into your storage

Rating:

5.0

Fantastic

Rating:

5.0

The customers should be able to access their storage 24 hours without having to pay extra.

Rating:

1.0

Upon renting the storage unit it was not clean the manager had to sweep it out. The unit was not convenient for access (it was located between two fences behind the management office. Also when I moved my belongings out of the unit, there is evidence of rodents having contact with it. Photos have been taken of rodent droppings and rodent hair all over my things. I would never recommend this Uhaul storage location to anyone. Furthermore people who rent storage units pay too much to have their things destroyed by rodents and infestations. I am wholeheartedly disappointed with this matter.

Rating:

4.0

Rodents in the storage is my only complaint

Rating:

5.0

N/a

Rating:

5.0

Thanks for the help and concern for my safety

Rating:

5.0

Perfect

Rating:

3.0

The lady that checked me in had amazing customer service skills but the access to the storage unit was not easily accessible with the size truck I had… I had the worst time trying to get the truck to the unit an at that point the staff wasn’t helpful at all

Rating:

1.0

The facility manager Rochell Baker is rude and very unprofessional. Each time I had to speak with the staff at this location was almost unbearable. They are on personal calls on their cell phones loud with long lines of customers. The units were not well maintained and my items were damaged by mold growing on my furniture. They leave returned equipment trucks and car tows blocking the path to the gate. On my move out date they refused to move a truck so my moving company could get into the facility. This cost me extra because they were on the clock as soon as they arrived. It took over 45 mins for the staff to move a truck so my movers could get to my unit. Based of my experience from move in to move out I will never use Uhaul again. I definitely expected better since I’ve been a customer of Uhaul for many year and have used the services in many different states and locations. Perhaps there should be some re-training exercises in customer service skill or get new staff especially the Baker. She is ruining Uhaul’s reputation. If zero was an option I would rate this location -0. Bye bye Uhaul, never again. FYI : I have pictures and videos to prove everything stated.

Rating:

1.0

The staff was not friendly never enough people work no one is never in the office and your staff is the worst I have ever had to deal with never again

Rating:

5.0

Staff was excellent. I rented a storage here for years and i loved everything about this place

Rating:

2.0

The storage unit that I have had a water leak and a lot of my things were damaged I am now waiting for the insurance to settle And also the door was very hard to get up-and-down The door was off track

Rating:

5.0

Greetings, In commenting about my experience at the Uhaul facility located 4540 Washington Road College Park, I must say that it was a very enjoyable experience. All of he staff was very warm, friendly and very accommodating. With special emphasis placed on the Supervisor Ms. Baker, her staff, Ms. Ingrid, Ms. Candice including the Male staff members. The outdoor storage could use more lighting, rusty latches need replacing however, overall It was an enjoyable experience.. Thank You Ms.D. Muhammad

Rating:

1.0

I had to buy an additional storage because the one recommended by U-Haul was way to small for my 2 bedroom

Rating:

1.0

It was very nasty and disgusting I would not have move my furniture in there rat dropping storage unit not clean I had to end up keeping the truck an extra day I had no more to put my things

Rating:

1.0

Rats ate my storage unit up I lost 20000 worth of stuff I had 15000 coverage and they only gave me 5000 the manager was rude and very ghetto and she left my account open talking bout I had to clean the unit out so they trying to charge me for there poor service looking forward to see this in collections so i can start a lnaw suit

Rating:

1.0

When we got to the storage unit there was a lock on it we were unable to get the lock off after about 35 minutes of calling we had a return call back we were able to get in only to find out the storage unit was not suitable for storing my items the ceiling was falling down but we had no option at that time of night so my items were placed in the unit The very next morning I sent a message to the storage unit and received a call back but was not accommodated in anyway, I am disabled and hiring someone again to move the items out and getting another u haul is difficult, I was told that they did not even have another unit to rent to me I guess this is why they rented me a unit needing serious repairs. The unit should not have been rented it is in very very bad shape, I am very disappointed and sad that my items are sitting in that unit at this time but again it is very difficult for me to rent the truck find a new storage been have the stuff moved again I feel that U-Haul should have been more accommodating knowing that they rented me a unit in need of serious repairs. I am unable to share the photos in this review, but would love to.

Rating:

4.0

Mrs. Raschel Baker was professional and efficient. Her personality lends to a great customer service experience. After driving 11 hrs to Atlanta, my move in and truck drop was smooth.

Rating:

1.0

I will never go to this location again. They scam you out of money, lack communication and customer service… make sure you ask for every single one of their policies and/or rules before renting with this location.

Rating:

3.0

😏

Rating:

5.0

The manager and the employees was so kind and helpful!

Rating:

5.0

Pleasant experience from the staff

Rating:

5.0

Staff very profesdional

Rating:

5.0

Everyone there was helpful and very nice.

Rating:

3.0

The manager was very unprofessional and would not solve problems I had with gate entrance key. This was a big problem. One the key would not work and the manager said the system was down and she could not help. She was upset because I called her about problem with gate entry. Ryan Bowen.bowenryan191@gmail.com. 6786127162.

Rating:

5.0

My overall experience was great! The staff was always friendly which I truly appreciated. My only issue is that sometimes my gate card didn’t work properly. Other than that, I would definitely recommend this facility!

Rating:

1.0

There was a hole in my storage facility, I went to the facility office and asked could I get another unit, the employee took me to 3 separate units and they all had holes in them. I closed my account 2 days later.

Rating:

3.0

While in general I had no bad experience, before the security gate was installed it was sometimes difficult to access the storage as you would need to get a key from the office to get into the unit. Besides that, as time passed and management changed, the experience improved. The latest management team was very understanding and helpful. Unfortunately, my financial situation was disturbed and I had to surrender my unit. Thank you U-Haul for being there for me even at my worst. It has been a pleasant experience.

Rating:

3.0

Was not happy because the storage unit I reserved was not available when I got to the location so I had to take a smaller unit because I had to be out of my home on the day of the rental and all of my things did not fit so I'm forced to get another smaller unit to fit the rest of my things. And this was on top of the bad day I already had dealing with uhaul over all. Not a happy customer!

Rating:

1.0

Management is horrible with a smart mouth don’t recommend

Rating:

4.0

All was well with me and my personal items while in the storage the workers was friendly and very helpful

Rating:

4.0

At the WASHINGTON ROAD LOCATION, EACH AND EVERY EMPLOYEE THAT I HAD AN INTERACTION WITH, WHETHER IT WAS ON THE PHONE OR IN PERSON WAS TRULY OVER THE TOP EXCELLENT AND THE CUSTOMER SERVICE WAS UNBELIEVABLE!!!!! THAT CREW WAS TRAINED EXTREMELY WELL!!!! YOU DON'T SEE CUSTOMER SERVICE AT THAT LEVEL EVEN IN THE CORPORATE LEVEL!!!!!

Rating:

1.0

Not honest about first month free. It’s a scam because they make you pay first month and then second month is prorated. They do not properly update info online for your account so it reflects proper amount due.

Rating:

3.0

Called the office several times and was told I needed manager to prorate rental. Stopped by office and was told needed to come into office when manager was available to prorate rental. At the end of the day , manager said there is no prorating and had to pay $175 for 5 days. Done with U-Haul - moving on.

Rating:

5.0

The young man working on 10/4 AM shift is always at this location when we use it. He does an excellent job and is always helpful and professional.

Rating:

4.0

We had an issue with my unit but Ms. Baker took care of me instantly. I had a 26 foot truck and the unit was in a difficult position. Ms Baker identified exactly what I needed to do to correct my problem. I am very grateful for her help.

Rating:

1.0

There were HUGE roaches in my stuff when I got my things out of storage. In total we saw 3 and I feel that this is totally unacceptable. The prices are pretty moderate to high, so I don’t expect to bring home pests. I am hopeful that none escaped the boxes while we were unpacking and disappeared. I’m very disappointed in U-haul and will never use them again.

Rating:

5.0

All the staff at this location that I came in contact with gave superb customer service!!!

Rating:

5.0

Raschel and staff are great people to work with.

Rating:

5.0

The manager there is amazing and helpful. She answered every question i had. She was friendly and down to earth. She runs a good business there.

Rating:

5.0

The staff at the Washington Rd location provided great customer service while assisting me. They were professional, friendly and entertaining!

Rating:

2.0

Had to wait too long to get van, you all need to switch up how the online system is set up because no customer wants to wait around to be approved....I wasted way too much time up there. Nobody at the facility acted like they could help since I started it online...I was unaware of that..You all should tell people that when on phone doing it.

Rating:

1.0

Everything was good until it was time to move my things ,I moved out on 4-14-20 Before my due date not 4-22-20 ,No one told me to take the lock off unit so I was still being charged ,I was told afterwards on 4-22-20 that I would be charged my regular monthly plus 25!dollars for leaving 3 items behind ,so once I came to remove my lock I discovered that there was another lock on my unit so I couldn’t not get inside ,so I couldn’t not retrieve the items that were left so I got upset and left

Rating:

5.0

Recently a new manager stepped in (Ms. Rochelle) & she made this location shine bright like a diamond!💎😁😀 Josh has been very helpful from day one to my move out. 👏I will most definitely recommend this location to others. Making payments over the telephone was always fast & convenient. Great job Uhaul!😀

Rating:

2.0

A few of belongings were ruin by water damage.

Rating:

2.0

It is hard to get in and out of this facility. We had no access card or key number to the gate to get in and out. Some of the employees are rude the management on the other hand world's great I will never be using. U-Haul Storage again Thank you.

Rating:

4.0

the facility is above reproach considering it location

Rating:

5.0

The representative and manager is very friendly and helpful! The location of storage unit is great!

Rating:

5.0

Na

Rating:

5.0

Customer Service was awesome

Rating:

5.0

Staff was very accommodating and helpful

Rating:

3.0

The units need to be remodeled. They are old.

Rating:

4.0

We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/goo

Rating:

5.0

The entire process was quick and easy!

Rating:

5.0

Great customer service they made sure your service was excellent

Rating:

1.0