Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd

Rating:

5.0

Perfect Rental

Rating:

5.0

U-Haul manager was very great at assisting me and she was very patient ! Will highly recommend!

Rating:

3.0

I was so appreciative to get a truck the same day I’ve moved thank God

Rating:

5.0

I appreciate the professional customer service of Katherine. The excellent personality and kindness is why I would recommend this location for anyone who needs U Haulk services.

Rating:

5.0

I love the staff and they was very helpful and kind

Rating:

1.0

I had water damaged and the rats messed up all my belongs

Rating:

1.0

The rats messed up a lot of my furniture, business items and clothes, I have never experienced anything like that before.

Rating:

1.0

horrible experience the lock box was broke had no key i will never rent with u-haul again

Rating:

2.0

Customer services is poor.The manager always has an attitude about something.We need better professionals

Rating:

5.0

Nothing

Rating:

4.0

I have no complaints concerning my recent experience with this location. I made my reservation on the website which was eady to navigate through. The truck was very clean and equipment was available. Staff was pleasant and professional.

Rating:

5.0

Everyone was always very helpful. I would recommend this facility.

Rating:

1.0

Employees was rude and unprofessional

Rating:

1.0

Just did not have a good experience at that location. My reservation was made for the wrong day, truck had no gas, cs not up to par. Definitely glad I am no longer using that facility.

Rating:

1.0

Had rodents and they expected for you to pay rent on rodent infestations

Rating:

5.0

The team was trained well and consistent at what they did; I would recommend this to anyone who wants a storage unit in this area.

Rating:

5.0

More parking. Great job.

Rating:

5.0

The attendant was very courteous and proffesional.

Rating:

5.0

Everything was quick and convenient

Rating:

1.0

Mice infested storage units. (I didn’t have no food products of any kind in my storage just furniture and clean clothing I washed prior to storing) the traps and sticky pads they had in place did nothing all I would see is droppings around the traps.

Rating:

1.0

Get rid of the representatives that have terrible customer service and attitudes.

Rating:

1.0

They overcharged me and said it’s nothing that can be done about it because it was my fault

Rating:

2.0

There were rats in my unit and because their gate was broken on several occasions as well as stuck open after each customer I could not get the insurance on the unit to assist because the facility lies and stated I hadn’t been there in months which was false. I would never recommend I lost valuable items that cost so much and they were ruined

Rating:

5.0

Everyone was very friendly.. great service

Rating:

5.0

Everything was great

Rating:

1.0

I moved out on the app ( took screenshots and picture proof of my move out ) I moved to a whole different state I took the lock off but I was coming back to get the trash from my unit when I came back it had a new C lock on it and the office was closed I had to leave …. Fast forward I was told that the move out had to be done in person I was no longer in the state and not only does it let you do it on the app it lets you do it online!!! Why have it to where you can move out on there but I’m supposed to come inside😐 on top of that they could see the unit was empty when the new lock that wasn’t mine was put on the unit… fast forward again I expressed that to them and ever since then I’ve gotten numerous calls and emails about my unit as well as a FINE for a unit I MOVED OUT OF BEFORE MY MOVE OUT DATE!!!! I’m so disappointed tbh this is the worst experience I’ve had at uhaul I had my things there for 3 years with no problem and this is how I get done!!! I’m not paying a fee for a unit that I moved out properly on my end… if I was supposed to come inside to move out that would have been stated somewhere and it should be taken off the site AND THE APP as an option !! Shìt makes no sense

Rating:

1.0

There were rats in my storage , messed up all my furniture clothes and im very disappointed in uhaul ,this location is unsafe , a hazard and needs to be shutdown . Will never rent again from uhaul storage .very poor experience overall

Rating:

5.0

N/a

Rating:

4.0

cool. Just small but it’s cool

Rating:

5.0

Nothing. Both Atlanta and Evansville employees were helpful and courteous.

Rating:

5.0

My experience was very good and if I had to get another storage I would be coming back

Rating:

1.0

Poor communication. damage belongings. Rude management

Rating:

5.0

Young man was very helpful

Rating:

1.0

Horrible. The access code did NOT work and I still had to go inside and wait after signing up online. The unit was not in good shape as the ceiling had two giant wholes and I could see through to the metal roof and the insulation was hanging out! I had to demand another one. The wait time was ridiculous and caused me to have to rent my truck an extra day. To make thing worst, I was given a new unit that I had no time to inspect and I was charged full price so the promotion for first month free is not invalid and I just wish I had chosen a diffent rental company. This is the WORST experience and I would never recommend this storage location or U-Haul to anyone.

Rating:

3.0

The truck was a bit difficult to use. The ramp and rear door were extremely hard to open/close as if they need some dw40 or other lubricant. But overall this location was good and the two Ladies that assisted me were great.

Rating:

5.0

First off I only give 5 stars for nice staff and them having a settlement program to help you keep your things if you can’t afford to pay the full amount .. however, they have a major rat problem that needs addressed. I had to throw half my storage away from rat poop being all over the place.

Rating:

1.0

The attendant had a terrible attitude. The truck was dirty on the outside and not pulled out front and readily accessible for me when I arrived. It was over an hour before I could leave and my dolly that I requested was not with the truck. I had to wait for the so called manager to get to the location with the dolly. Horrible customer service!

Rating:

5.0

Give the front desk women a raise!

Rating:

5.0

Great location

Rating:

1.0

I asked could i come get me things after they told me my stuff was up for auction. And they made it very difficult to recieve my belongings. Ive lost all my things and they havent said anything back

Rating:

1.0

Customer service was horrible. They were too busy having dinner at the front counter to take care of the customer. The management was even worse they had no professionalism. God awful attitude while tending to the customers needs. Management not caring about their employees poor customer service skills. I wouldn’t recommend them to my most hated enemy.

Rating:

1.0

The front desk workers was rude and disrespectful. Would definitely not recommend THIS PLACE FOR BUSINESS

Rating:

5.0

The complete staff was truly amazing the full entire time which was a complete year. I had my things in storage. Thanks again.

Rating:

5.0

Keep up the good work

Rating:

4.0

The Clerk who helped me was professional and kind. She seemed interested and stayed on point. We were in and out in a short period of time. Thank you.

Rating:

5.0

Nothing

Rating:

1.0

Have individual that understand your needs.Don't just follow the script Be there for the client!!

Rating:

5.0

Customer service to the stratosphere! Thanks Uhaul

Rating:

2.0

Staff was unprofessional and reluctant to assist. Tried to send me to another location to return the equipment.

Rating:

3.0

I have items damaged from rats and mold from water damage and a hole in the ceiling

Rating:

5.0

Thanks

Rating:

1.0

Came with moving truck at 8pm and gate code wouldn't work. After hours number didn't work.

Rating:

1.0

Every time I went to the storage, there was something blocking the drive ways. The staff are always busy but at R not friendly. You cannot reach this place by phone.

Rating:

5.0

It was nothing but good vibes and everyone was very friendly and respectful and very helpful as well

Rating:

5.0

Good work and good emlployees

Rating:

2.0

The manager, Rochell Baker is extremely unprofessional.

Rating:

5.0

Yeah service was great. Thank you

Rating:

5.0

Good work

Rating:

5.0

Good work

Rating:

2.0

The customer service agent was nice, however she was the only person available which caused a long delay in being service. In addition, I still have yet to receive an access gate card because the machine wasn’t working correctly and the agent FAILED to remember to bring it to me. In addition, she advised the security gate wouldn’t me working for awhile. I feel as if I should recieve a discount if I’m not fully receiving the services I pay for. Not to mention there were a mouse trap and other contraption in my storage unit. The storage door it weird as it loops over blocking the way. In all honesty I’m quite disappointed and would like a discount. Not to mention I was charged for a lock when online it stated it would be free. I do worry about my belongings considering the facility does not have a properly function gate to provide extra security.

Rating:

5.0

Quick and easy

Rating:

1.0

I had to throw furniture away because of mold and rodents. From day one I asked if my door could be fixed and I was told that they would be out in a week to fix it I was there for a whole year and not once did they call to fix it, one day I went to get something out of my unit and they were about to repaint the door instead of replacing had I not shown up that’s exactly what would have happened, I asked again if they could fix the door basically every time I asked them they told me that the door was on back order or the people were coming out in a week. I was not offered any kind of incentives but I was notified about a increase in rent.

Rating:

4.0

The customer service that I received was great they was very professional getting the truck and bringing it back the two young ladies are very professional thanks to them I'll come back

Rating:

3.0

I was totally upset to only receive one email prior to my things being auctioned off. I would also like to know if you all would be so kind to find out the buyer that it was sold too. Ive been so stressed tryng to regain access to my parents erns very upset If found or able to provide me with this info my number is 678-789-9424

Rating:

3.0

I do not agree with $15 late fees. I do not agree with $50 liens. Customer have been struggling since the first pandemic of 2020. No compassion at all for customers.

Rating:

1.0

Make sure the keys are available

Rating:

4.0

THIS UHAUL LOCATED 2505 CANDLER RD DECATUR, GA 30032 .I rent a U-Haul FOR 19$ + milage . MILAGE came to 47.40$. I was ask to put 85$ dwn for hold. I pick up approx 12:36 pm on a Thursday return 7am the following day. They charged me an extra 107.37$. I had the van under 24hr. Back in perfect condition. Ended up paying 193.70$ to rent for under a day. THIS IS A RIP OFF. I was OVER CHARGED And currently seeking money back,. Do not go here please . Believe me, I do not bad mouth a business unless it's something to say. My bill should have been bo more than 65$-70$. Please do not rent here.

Rating:

5.0

Everything was great

Rating:

2.0

I wasn't informed of the refund policy return time when I rented the truck.

Rating:

5.0

Customer service representative was professional friendly and made me feel comfortable.

Rating:

4.0

Na

Rating:

5.0

They are Awesome at this location. The Staff is concerned about us the Customers and the cleanliness of their vehicles

Rating:

1.0

I have called in and complained about the situation on two occasions and I have let them know that the workers at the location had the manager on the phone they told me they cannot swap out my vehicle it was unsafe to drive they told me the only way I could get a truck would be rerent one I feel that it was discrimination against me and my coworker I told them I did not have the money to rent one I want approximately 11 miles they checked me unauthorized I did not ask to be checked in I asked to be swapped out because the vehicle I rented was very unsafe they didn't care they were very unprofessional I feel like I was very mistreated and not of any of importance!

Rating:

4.0

Staff was good truck was good but it died may wanna look at the battery for the next renter, but I got the roadside and had someone with me to help anyway

Rating:

2.0

When getting the car had a 30 minute wait because the employee was sleep in the back. When returning an employee was too busy worrying about the news she just heard on her phone she had to finish up her conversation before she acknowledged me at her job.

Rating:

3.0

Items that stored was ruined with rat feces

Rating:

5.0

Ms Baker runs and well managed location with very helpful and professional staff

Rating:

5.0

The staff was very knowledgeable and helpful

Rating:

2.0

🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀

Rating:

5.0

The customer service was the best ever, she was very knowledgeable in helping me to get just what l needed. I will recommend U-Haul to all my friends and family. Ten stars!! 😘

Rating:

4.0

.99 per mile is extremely to much.

Rating:

3.0

Returning the truck staff member was extremely rude and disrespectful!

Rating:

1.0

Poor customer service and lack of empathy.

Rating:

5.0

The representative and manager was extremely nice and helpful

Rating:

5.0

This location was a total joy. Clean and convenient the manager was very nice, helpful and NOT overwhelmed. I’d recommend this location without hesitation.

Rating:

5.0

No comment

Rating:

1.0

My storage was full of rat droppings and the insulation from the unit was wet and all over my belongings, the door was warped and not secured, or tack

Rating:

3.0

Thank you

Rating:

5.0

The manager has great communication skills. Great personality. She knows the business very well.

Rating:

2.0

watch out for roaches and rats.

Rating:

5.0

Roschel was amazing!!!

Rating:

3.0

When I did my order online it seems like it was ready but when I got there to put my stuff in it had a red tag on it an I had to go to the office an see why it was not ready the lady go say she don’t know why her manager gave me that unit because it was somebody else’s I had to show her my order that I had on my phone an I had to go get a lock for it because the lock was not In said my unit

Rating:

4.0

The storage was dry, I liked that. The attendant on site was friendly and courteous.

Rating:

1.0

I had my unit for six years upon turning 65yrs old could no longer afford the storage advised the mgr and UHaul prolonged the auction for 5 months ending charges are 1034.41. this is no way to treat senior citizens have contacted legal counsel and Better call Harry!!

Rating:

5.0

Great customer service and great caring people.

Rating:

5.0

I appreciate the help I got from Raschel ! She was such a great help and very patient with me considering this was my first time ever getting storage. I really appreciate all the help she gave me . Such a sweetheart and helpful. Thank you Raschel 💙

Rating:

5.0

The agent whom helped me was excellent. Although, the storage wasn’t the size I needed she went the extra mile in reducing my stress by reaching out to see other available options and I truly appreciated.

Rating:

5.0

Manager is very professional and helpful.

Rating:

5.0

Atlanta staff were amazing accommodating to restructure my storage needs. They called immediately to two other nearby locations and found the drive up unit that I originally requested. Returning the truck was OK. I would recommend U-Haul. PS the Miami locations were a lot more challenging due to not accommodating closer locations for pick up of truck rentals twice.

Rating:

5.0

Great job

Rating:

5.0

Very professional!

Rating:

5.0

Great customer service!

Rating:

3.0

Hard to get your truck around

Rating:

3.0

I had to pay for a extra month rental when I was moving out on the first day of the month. The reason for this was due to the manager not returning my calls or responding to emails from U-Haul corporate. So for me two things are at play here 1) these managers do what they want 2) they're hard up for money. So I will never store with Uhaul again because I don't have to give them my money if this is how we do business.

Rating:

5.0

Very kind staff at 7:00 am. Appreciated.

Rating:

1.0

A few of my items got damaged due to rat eating it and pooping on my items

Rating:

1.0

Because my storage door was dented in twice by someone and it took forever to get it fixed to the point my furniture molded do to the rain and mist that got in the and buges were in there also. Some of the employees and management was nice but I can say that for all.

Rating:

5.0

Customer service is what keeps my business and the gentleman that helped at this location had exactly that. I don’t know his name but he was knowledgeable and patient.

Rating:

5.0

No comments

Rating:

5.0

Experience was nice

Rating:

4.0

It was a little cluttered because after hours people would return their U-Haul trucks and they would block the entry way to the storage area so you couldn't get to the gate to get into your storage

Rating:

5.0

Fantastic

Rating:

5.0

The customers should be able to access their storage 24 hours without having to pay extra.

Rating:

1.0

Upon renting the storage unit it was not clean the manager had to sweep it out. The unit was not convenient for access (it was located between two fences behind the management office. Also when I moved my belongings out of the unit, there is evidence of rodents having contact with it. Photos have been taken of rodent droppings and rodent hair all over my things. I would never recommend this Uhaul storage location to anyone. Furthermore people who rent storage units pay too much to have their things destroyed by rodents and infestations. I am wholeheartedly disappointed with this matter.

Rating:

4.0

Rodents in the storage is my only complaint

Rating:

5.0

N/a

Rating:

5.0

Thanks for the help and concern for my safety

Rating:

5.0

Perfect

Rating:

3.0

The lady that checked me in had amazing customer service skills but the access to the storage unit was not easily accessible with the size truck I had… I had the worst time trying to get the truck to the unit an at that point the staff wasn’t helpful at all

Rating:

1.0

The facility manager Rochell Baker is rude and very unprofessional. Each time I had to speak with the staff at this location was almost unbearable. They are on personal calls on their cell phones loud with long lines of customers. The units were not well maintained and my items were damaged by mold growing on my furniture. They leave returned equipment trucks and car tows blocking the path to the gate. On my move out date they refused to move a truck so my moving company could get into the facility. This cost me extra because they were on the clock as soon as they arrived. It took over 45 mins for the staff to move a truck so my movers could get to my unit. Based of my experience from move in to move out I will never use Uhaul again. I definitely expected better since I’ve been a customer of Uhaul for many year and have used the services in many different states and locations. Perhaps there should be some re-training exercises in customer service skill or get new staff especially the Baker. She is ruining Uhaul’s reputation. If zero was an option I would rate this location -0. Bye bye Uhaul, never again. FYI : I have pictures and videos to prove everything stated.

Rating:

1.0

The staff was not friendly never enough people work no one is never in the office and your staff is the worst I have ever had to deal with never again

Rating:

5.0

Staff was excellent. I rented a storage here for years and i loved everything about this place

Rating:

2.0

The storage unit that I have had a water leak and a lot of my things were damaged I am now waiting for the insurance to settle And also the door was very hard to get up-and-down The door was off track

Rating:

5.0

Greetings, In commenting about my experience at the Uhaul facility located 4540 Washington Road College Park, I must say that it was a very enjoyable experience. All of he staff was very warm, friendly and very accommodating. With special emphasis placed on the Supervisor Ms. Baker, her staff, Ms. Ingrid, Ms. Candice including the Male staff members. The outdoor storage could use more lighting, rusty latches need replacing however, overall It was an enjoyable experience.. Thank You Ms.D. Muhammad

Rating:

1.0

I had to buy an additional storage because the one recommended by U-Haul was way to small for my 2 bedroom

Rating:

1.0

It was very nasty and disgusting I would not have move my furniture in there rat dropping storage unit not clean I had to end up keeping the truck an extra day I had no more to put my things

Rating:

1.0

Rats ate my storage unit up I lost 20000 worth of stuff I had 15000 coverage and they only gave me 5000 the manager was rude and very ghetto and she left my account open talking bout I had to clean the unit out so they trying to charge me for there poor service looking forward to see this in collections so i can start a lnaw suit

Rating:

1.0

When we got to the storage unit there was a lock on it we were unable to get the lock off after about 35 minutes of calling we had a return call back we were able to get in only to find out the storage unit was not suitable for storing my items the ceiling was falling down but we had no option at that time of night so my items were placed in the unit The very next morning I sent a message to the storage unit and received a call back but was not accommodated in anyway, I am disabled and hiring someone again to move the items out and getting another u haul is difficult, I was told that they did not even have another unit to rent to me I guess this is why they rented me a unit needing serious repairs. The unit should not have been rented it is in very very bad shape, I am very disappointed and sad that my items are sitting in that unit at this time but again it is very difficult for me to rent the truck find a new storage been have the stuff moved again I feel that U-Haul should have been more accommodating knowing that they rented me a unit in need of serious repairs. I am unable to share the photos in this review, but would love to.

Rating:

4.0

Mrs. Raschel Baker was professional and efficient. Her personality lends to a great customer service experience. After driving 11 hrs to Atlanta, my move in and truck drop was smooth.

Rating:

1.0

I will never go to this location again. They scam you out of money, lack communication and customer service… make sure you ask for every single one of their policies and/or rules before renting with this location.

Rating:

3.0

😏

Rating:

5.0

The manager and the employees was so kind and helpful!

Rating:

5.0

Pleasant experience from the staff

Rating:

5.0

Staff very profesdional

Rating:

5.0

Everyone there was helpful and very nice.

Rating:

3.0

The manager was very unprofessional and would not solve problems I had with gate entrance key. This was a big problem. One the key would not work and the manager said the system was down and she could not help. She was upset because I called her about problem with gate entry. Ryan Bowen.bowenryan191@gmail.com. 6786127162.

Rating:

5.0

My overall experience was great! The staff was always friendly which I truly appreciated. My only issue is that sometimes my gate card didn’t work properly. Other than that, I would definitely recommend this facility!

Rating:

1.0

There was a hole in my storage facility, I went to the facility office and asked could I get another unit, the employee took me to 3 separate units and they all had holes in them. I closed my account 2 days later.

Rating:

3.0

While in general I had no bad experience, before the security gate was installed it was sometimes difficult to access the storage as you would need to get a key from the office to get into the unit. Besides that, as time passed and management changed, the experience improved. The latest management team was very understanding and helpful. Unfortunately, my financial situation was disturbed and I had to surrender my unit. Thank you U-Haul for being there for me even at my worst. It has been a pleasant experience.

Rating:

3.0

Was not happy because the storage unit I reserved was not available when I got to the location so I had to take a smaller unit because I had to be out of my home on the day of the rental and all of my things did not fit so I'm forced to get another smaller unit to fit the rest of my things. And this was on top of the bad day I already had dealing with uhaul over all. Not a happy customer!

Rating:

1.0

Management is horrible with a smart mouth don’t recommend

Rating:

4.0

All was well with me and my personal items while in the storage the workers was friendly and very helpful

Rating:

4.0

At the WASHINGTON ROAD LOCATION, EACH AND EVERY EMPLOYEE THAT I HAD AN INTERACTION WITH, WHETHER IT WAS ON THE PHONE OR IN PERSON WAS TRULY OVER THE TOP EXCELLENT AND THE CUSTOMER SERVICE WAS UNBELIEVABLE!!!!! THAT CREW WAS TRAINED EXTREMELY WELL!!!! YOU DON'T SEE CUSTOMER SERVICE AT THAT LEVEL EVEN IN THE CORPORATE LEVEL!!!!!

Rating:

1.0

Not honest about first month free. It’s a scam because they make you pay first month and then second month is prorated. They do not properly update info online for your account so it reflects proper amount due.

Rating:

3.0

Called the office several times and was told I needed manager to prorate rental. Stopped by office and was told needed to come into office when manager was available to prorate rental. At the end of the day , manager said there is no prorating and had to pay $175 for 5 days. Done with U-Haul - moving on.

Rating:

5.0

The young man working on 10/4 AM shift is always at this location when we use it. He does an excellent job and is always helpful and professional.

Rating:

4.0

We had an issue with my unit but Ms. Baker took care of me instantly. I had a 26 foot truck and the unit was in a difficult position. Ms Baker identified exactly what I needed to do to correct my problem. I am very grateful for her help.

Rating:

1.0

There were HUGE roaches in my stuff when I got my things out of storage. In total we saw 3 and I feel that this is totally unacceptable. The prices are pretty moderate to high, so I don’t expect to bring home pests. I am hopeful that none escaped the boxes while we were unpacking and disappeared. I’m very disappointed in U-haul and will never use them again.

Rating:

5.0

All the staff at this location that I came in contact with gave superb customer service!!!

Rating:

5.0

Raschel and staff are great people to work with.

Rating:

5.0

The manager there is amazing and helpful. She answered every question i had. She was friendly and down to earth. She runs a good business there.

Rating:

5.0

The staff at the Washington Rd location provided great customer service while assisting me. They were professional, friendly and entertaining!

Rating:

2.0

Had to wait too long to get van, you all need to switch up how the online system is set up because no customer wants to wait around to be approved....I wasted way too much time up there. Nobody at the facility acted like they could help since I started it online...I was unaware of that..You all should tell people that when on phone doing it.

Rating:

1.0

Everything was good until it was time to move my things ,I moved out on 4-14-20 Before my due date not 4-22-20 ,No one told me to take the lock off unit so I was still being charged ,I was told afterwards on 4-22-20 that I would be charged my regular monthly plus 25!dollars for leaving 3 items behind ,so once I came to remove my lock I discovered that there was another lock on my unit so I couldn’t not get inside ,so I couldn’t not retrieve the items that were left so I got upset and left

Rating:

5.0

Recently a new manager stepped in (Ms. Rochelle) & she made this location shine bright like a diamond!💎😁😀 Josh has been very helpful from day one to my move out. 👏I will most definitely recommend this location to others. Making payments over the telephone was always fast & convenient. Great job Uhaul!😀

Rating:

2.0

A few of belongings were ruin by water damage.

Rating:

2.0

It is hard to get in and out of this facility. We had no access card or key number to the gate to get in and out. Some of the employees are rude the management on the other hand world's great I will never be using. U-Haul Storage again Thank you.

Rating:

4.0

the facility is above reproach considering it location

Rating:

5.0

The representative and manager is very friendly and helpful! The location of storage unit is great!

Rating:

5.0

Na

Rating:

5.0

Customer Service was awesome

Rating:

5.0

Staff was very accommodating and helpful

Rating:

3.0

The units need to be remodeled. They are old.

Rating:

4.0

We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/goo

Rating:

5.0

The entire process was quick and easy!

Rating:

5.0

Great customer service they made sure your service was excellent

Rating:

1.0

Uhaul took money from my checking account without my permission I move out paid every month on time and after I move out they took 82.62 and I'm looking to seek legal action behind this action

Rating:

4.0

excellent customer service overall. unit has installation hanging from ceiling, informed by attendant no possible damage can occur. last user stacked goods to high.

Rating:

3.0

Staff is ok however the Some employees are completely rude and throw brooms and use threatening posture when customers ask enter storage due to inconvenient spacing in parking lot and uhauls parked .

Rating:

5.0

Big shout outs to the female manger on duty. She is very humble an understanding. Blessing

Rating:

1.0

Antonio, I think that’s his name. We spoke the day before about 24 hours access. I get there I questioned about the 24 hour access he was rude and disrespectful when I reacted he refused my service.

Rating:

1.0

The worst storage, nasty, rats, awful customer service and I found rat droppings all over my stuff. Never ever. I moved my items to another storage.

Rating:

5.0

Overall the staff was nice

Rating:

5.0

Keep up the good work

Rating:

3.0

My unit was not climate-controlled therefore my furniture and clothing got ruined and had to be thrown out. I was able to save some photos and mementos. But after more than 2 years, I lost a lot.

Rating:

5.0

Great customer service

Rating:

5.0

na

Rating:

2.0

My storage was broken into the manager his wife and his brother works and live on the property.... when I got there they had put a new lock in my unit.....and had complete access.....

Rating:

1.0

Storage unit lock was tampered with. Dead roaches outside of the units. Raised prices without notifying me.

Rating:

4.0

Good

Rating:

1.0

Poor management that argues with customers. Overcharging every month. Paying for 24 hour access was a joke because the gates always had issues and only operable while staff was onsite.

Rating:

1.0

The staff and the facility needs improvement. Some of my items were damaged and the General Manager didn't handle the situation properly. The staff lacks customer service experience. Never again Uhaul

Rating:

4.0

Nice and clean and helpful.

Rating:

5.0

They were very patient and caring. I appreciate their help.

Rating:

4.0

Good customer service

Rating:

1.0

The worst business people you ever want to talk to and meet

Rating:

3.0

just average

Rating:

1.0

Lack of consistency and due process... dog feces on the pavement, constant rodent issues, won’t ever use a uhaul storage facility again in life

Rating:

1.0

I close my account !talk to manager about situation and was still charge for months of charges up on charges .Last bill I received said 59.00 once talk to manager received a bill 300-400$

Rating:

5.0

Everything we're good I'm happy thank you for your help good job keep up Good work

Rating:

5.0

Again everyone went out of their way to help us. It was a wonderful place and thanks to them all.

Rating:

1.0

Access hours to my storage unit are horrible. No after hours access to my storage unit. No room to drive thru facility because they have uhaul trucks and trailers all throughout the facility. Hate it

Rating:

3.0

Very short staffed. Ancillary staff not very helpful at all. Customer service could stand a refresher course! Contacting the local Uhaul is not an option!

Rating:

5.0

Thank you

Rating:

5.0

Worked out well!

Rating:

2.0

They gave us a one way truck with a cracked driver side mirror. Not even a mile in the tire started wobbling then a blow out. We informed them and have not yet received a courtesy call of concern yet.

Rating:

5.0

Alonzo the representative that assisted me was very knowledgeable professional and courteous and I appreciate the excellent customer service that he provided.

Rating:

1.0

They have my move out date as July, but EVERYTHING was out of that space on March 9th . That Uhaul continues to charge me for a unit that was vacant for 4 months.

Rating:

1.0

No tissue in restroom! Manager was rude and did not assist me with my lock on storage. He explained that he would get terminated if he assisted me. Dre was very helpful

Rating:

1.0

Facility changed the lock on my unit causing me to break the key in the lock. Then they wouldn't remove it for me. I ended up losing all my possessions after paying fees for 8 years. Truly terrible!!

Rating:

4.0

staff friendly and helpful