Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd

1926 reviews

4540 Washington Rd   College Park, GA 30337
(1/4 Mi Outside I-285)

(404) 763-0000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 763-0000

4540 Washington Rd
College Park, GA 30337
(1/4 Mi Outside I-285)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service

GREGORY O. 
Rating:
5.0

Beautiful people

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

TAMARA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonnie L. 
Rating:
4.0

The online process of reserving and picking up a vehicle is for the most part pretty great. One issue I have with it is the confusion of which location I have selected when checking out. The biggest issue I had is not knowing how much gas I have to put back into the vehicle before returning it. The online process gives me nothing about that information nor how much I originally had left. I had no papers also to tell me about it.

Sabrina F. 
Rating:
3.0

Customer did not leave a comment.

Gregg D. 
Rating:
3.0

When we rented the UHaul our rep advised that we were required to bring the truck back before 8AM the next day (and where to park and leave keys) in order not to be charged extra. We did that and returned the vehicle by midnight instead and we were still charged an extra fee (after hours) and a cleaning fee. Will never be using this location again - bad business practices as these were “surprise” extra charges. Not recommending this location.

Courtney G. 
Rating:
4.0

All went well. Great job!

TARA J. 
Rating:
5.0

Customer did not leave a comment.

Monica F. 
Rating:
4.0

Create more space, the location is very cluttered.

ALONSO S. 
Rating:
5.0

Everyone there was helpful and very nice.

Courtley E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
3.0

The manager was very unprofessional and would not solve problems I had with gate entrance key. This was a big problem. One the key would not work and the manager said the system was down and she could not help. She was upset because I called her about problem with gate entry. Ryan Bowen.bowenryan191@gmail.com. 6786127162.

ryan b.  |  Overall Experience 
Rating:
5.0

My overall experience was great! The staff was always friendly which I truly appreciated. My only issue is that sometimes my gate card didn’t work properly. Other than that, I would definitely recommend this facility!

Keisheena M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna H. 
Rating:
1.0

Poor

ANTONIO E. 
Rating:
5.0

Customer did not leave a comment.

LONDREKA G. 
Rating:
4.0

The 10 ft truck needed MAJOR work done on it especially the brakes. Other than that the staff was professional and kind and they made the process very quick and easy!

SHERRI A. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

donald g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIERRA R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

JANETH L. 
Rating:
5.0

N/A

Kim N. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

Make promised contact with customer to confirm equipment is available at proper locations.

Melody I. 
Rating:
5.0

Great staff

REGINALD B. 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT R. 
Rating:
3.0

My experience with U-Haul start off OK with the front desk but after I got the truck it appeared be fine but the Box in and of the truck smelled like garbage really bad I didn't want to put my items in there but I didn't have a choice at the time and I wasn't clear about my return time I didn't know they were charge me a whole day for being four hours late and I feel like they should not have charged me the extra maintenance fees considering I didn't have the vehicle any longer so maybe they can be clear on that

Tony B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H.  |  Overall Experience 
Rating:
5.0

Great job!!! Thanks

REGINALD B. 
Rating:
5.0

Staff friendly, Raschel is Manager , good customer service and professional.

ROBIN M. 
Rating:
3.0

inform them of the after hour fees

EARNEST G. 
Rating:
2.0

Slow, slow service.

GARY K. 
Rating:
1.0

There was a hole in my storage facility, I went to the facility office and asked could I get another unit, the employee took me to 3 separate units and they all had holes in them. I closed my account 2 days later.

Ameer D.  |  Overall Experience 
Rating:
5.0

NA

DOMINIQUE L. 
Rating:
3.0

Customer did not leave a comment.

TAKEYSHA M. 
Rating:
5.0

Customer did not leave a comment.

SONIA F. 
Rating:
5.0

Customer did not leave a comment.

MARION P. 
Rating:
1.0

My original reservation was covered in pet hair and just outright dirty. The replacement vehicle had a check engine light one, change oil light on and the brakes and tires were so bad that I had to return the truck because of how dangerous it was for the truck to be on the road.

EBONY R. 
Rating:
5.0

Customer did not leave a comment.

LASHELLE A. 
Rating:
5.0

Check in and out was fast and friendly

Jon S. 
Rating:
4.0

On duty staff was courteous, helpful, and expeditious. As a former client, my experience there, prompted me to return. Will recommend others. R. Hairston.

ROME H. 
Rating:
3.0

Customer did not leave a comment.

TAJ W. 
Rating:
5.0

Great Service

WILLIAM D. 
Rating:
1.0

AS I STATED BEFORE FUCK UHAUL THANK YOU IN JESUS NAME AMEN

KIMBERLY A. 
Rating:
5.0

Customer did not leave a comment.

CHEZZY W. 
Rating:
5.0

Josh was amazing. His professionalism and customer service was top notch. The transaction was quick and easy. Based on this experience, I would definitely recommend this location.

TRACY W. 
Rating:
4.0

Customer did not leave a comment.

RAY H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Make sure the return is quick and easy

CHARLIE H. 
Rating:
5.0

Customer did not leave a comment.

Martinez A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Walter S. 
Rating:
3.0

Customer did not leave a comment.

Nicole L.  |  Overall Experience 
Rating:
1.0

Didn't have vehicle I reserved overcharged me for days they forgot to check in veuicle

CASEY S. 
Rating:
5.0

Nothing!! Everything was professional and a quick transaction!

Alex B. 
Rating:
5.0

Great Manager she went over and beyond to assist me.

TELLY P. 
Rating:
5.0

Please make sure the straps and chains of the metal part that ties the tires on the trailer are in good working order. In my case upon delivery of the truck/trailer the metal hook was badly rusted it took a while just to make it turn the other way around.

MESFIN F. 
Rating:
5.0

If the tuck could move a Lil faster that would be great.

ANTONETTE B. 
Rating:
5.0

Customer did not leave a comment.

Undra H. 
Rating:
2.0

Customer did not leave a comment.

Carter P. 
Rating:
5.0

Customer did not leave a comment.

KEYANA B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

TEVONN M. 
Rating:
5.0

My experience with U-Haul was awesome. The services was fast and efficient. Ms. Rachel was sweet, knowledgeable, and very patient with me. Will do business with them again.

STEPHANIE T. 
Rating:
4.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Might just need to improve on the trucks that need to be returned on time

CALVIN W. 
Rating:
3.0

Why have one hour cancelation period? And to cancel some reservations shame one you.

ARVELLA W. 
Rating:
5.0

Customer did not leave a comment.

La Toya R. 
Rating:
1.0

I had a reservation for a 20 foot truck I placed my order on the 15th for the 25th got to the location all they had was a 26 ft truck and no other trucks in the vicinity had my movers coming at 10:30 and I had truck scheduled for 10am so I had to take the truck or have nothing at all the lady had a very bad attitude wasn't helpful at all my only choice was the bigger truck ended up costing me double in gas I'm trying to get reimbursed but no one had called me back and I've been calling and holding for up to 30-45 minutes to still get nothing accomplished this whole experience with uhaul was horrible if I could give 0 stars I would not recommend any one to go to uhaul period I'm very upset and displeased about the whole experience

Ryan H. 
Rating:
3.0

While in general I had no bad experience, before the security gate was installed it was sometimes difficult to access the storage as you would need to get a key from the office to get into the unit. Besides that, as time passed and management changed, the experience improved. The latest management team was very understanding and helpful. Unfortunately, my financial situation was disturbed and I had to surrender my unit. Thank you U-Haul for being there for me even at my worst. It has been a pleasant experience.

FRANCESCA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRONE P. 
Rating:
3.0

Customer did not leave a comment.

SKYLER S. 
Rating:
3.0

Customer did not leave a comment.

SKYLER S. 
Rating:
5.0

Customer did not leave a comment.

ABLE S. 
Rating:
3.0

Was not happy because the storage unit I reserved was not available when I got to the location so I had to take a smaller unit because I had to be out of my home on the day of the rental and all of my things did not fit so I'm forced to get another smaller unit to fit the rest of my things. And this was on top of the bad day I already had dealing with uhaul over all. Not a happy customer!

CASSANDRA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COMFORT P. 
Rating:
5.0

Thank you

MARCO S. 
Rating:
5.0

Customer did not leave a comment.

VALENCIA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANE L. 
Rating:
3.0

The online process was not clear. I got a call from customer service. I thought I was good to go but when I got there I wasn't done with the online reservation. I didn't know it. I think I should have gotten an email stating my online reservation was not complete, instead I got confirmation emails

PTOLEMY C. 
Rating:
1.0

Management is horrible with a smart mouth don’t recommend

breanna t.  |  Overall Experience 
Rating:
1.0

I rented the 10 foot truck twice in one week. I was delayed an hour both times. The first time they gave my truck to someone else. So I had to wait for the manager to come back from lunch to honor my reservation since mines was made before the other customers. Then I was told I had to be back an hour early because someone was able to make a reservation during my rental time. I was super annoyed on the way this matter was handled. The second time I reserved my truck I was blocked in for an hour. I also rented a storage unit, I purchased a lock from one cashier whom had to leave during my transaction for lunch. When I got to the other cashier she informed me that I needed to purchase a more expensive lock. I asked why would the other cashier let me buy the one I had if the rule was to buy the more expensive one. I asked her to either charge me the difference for the more expensive lock or refund me my money. She stated she couldn't do either. I asked why not? And was told I would have to speak with the manager. The manager was not there until the following day. So I had to purchase the more expensive lock as well. This place is horrible when it comes to taking care of customers. Especially when a customer reserves the 10 Foot truck twice and rents out a storage unit. I also brought the first rental back early so my second reservation would go smoothly but it did not!!!! I give the location on 4540 Washington Road Atlanta GA 30349 zero stars! Once I get all of my things from the storage unit I will NEVER spend my money with uhaul AGAIN!!!!

Terrell I. 
Rating:
5.0

Mr. Davis was knowledgeable, courteous, informative, and honest. I'm honored to have had the pleasure of him assisting me with my rental.

EUGINA H. 
Rating:
5.0

Customer did not leave a comment.

Clark S. 
Rating:
5.0

Customer did not leave a comment.

Erin A.  |  First Impressions 
Rating:
4.0

All was well with me and my personal items while in the storage the workers was friendly and very helpful

Keila J.  |  Overall Experience 
Rating:
4.0

At the WASHINGTON ROAD LOCATION, EACH AND EVERY EMPLOYEE THAT I HAD AN INTERACTION WITH, WHETHER IT WAS ON THE PHONE OR IN PERSON WAS TRULY OVER THE TOP EXCELLENT AND THE CUSTOMER SERVICE WAS UNBELIEVABLE!!!!! THAT CREW WAS TRAINED EXTREMELY WELL!!!! YOU DON'T SEE CUSTOMER SERVICE AT THAT LEVEL EVEN IN THE CORPORATE LEVEL!!!!!

Angela G.  |  Overall Experience 
Rating:
5.0

Great service and the truck was very clean and dependable thanks!

Cory J. 
Rating:
5.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Nothing

Hurriyyah H. 
Rating:
1.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

The service and staff at this location was very nice, pick up and drop off. The trailer was a different story. It was a very old model. It performed well, but it was not pleasing to look at. I realize it is just a rental but that particular trailer needs to be put out to pasture. Once again, the staff and service were exceptional.

Ricardo J. 
Rating:
2.0

Customer did not leave a comment.

ANGELA H. 
Rating:
4.0

Customer did not leave a comment.

KERRY L. 
Rating:
3.0

Customer did not leave a comment.

Brandon C. 
Rating:
3.0

Short staff add more staff there was a little wait

Kaylen A. 
Rating:
5.0

Nothing, Rochelle did a great job in assisting me. She was very nice and helpful. She made my return process very easy

Nayia J. 
Rating:
5.0

The manager was great to work with. She was accommodating and respectful. She went above and beyond to help us get a second truck for our community service project.

BUSTER M. 
Rating:
5.0

Nothing. Everyone was friendly.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Kareema W. 
Rating:
3.0

Customer did not leave a comment.

Autumn B. 
Rating:
4.0

The location was very tight and difficult to maneuver. The staff was great!

CHRISTIAN L. 
Rating:
5.0

Customer did not leave a comment.

malcolm j.  |  Overall Experience 
Rating:
5.0

Fantastically clean, well maintained and organized storefront. Very professional and friendly service. Would use again if needed.

Thomas F. 
Rating:
2.0

Communicate with the customer about hidden fees that will be charged to the customers account

SATIFAH M. 
Rating:
5.0

Great customer service from all the staff I interacted with

RACHEL N. 
Rating:
5.0

Excellent customer service

Carlynn T. 
Rating:
5.0

Make sure the check engine light isn't on.

Nathan H. 
Rating:
3.0

Need a sign that includes truck rental not just storage rental

RITA H. 
Rating:
1.0

Not honest about first month free. It’s a scam because they make you pay first month and then second month is prorated. They do not properly update info online for your account so it reflects proper amount due.

Kimalika S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyona B. 
Rating:
3.0

Called the office several times and was told I needed manager to prorate rental. Stopped by office and was told needed to come into office when manager was available to prorate rental. At the end of the day , manager said there is no prorating and had to pay $175 for 5 days. Done with U-Haul - moving on.

Mary W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
1.0

Customer did not leave a comment.

rhondee s.  |  First Impressions 
Rating:
2.0

Had a lot of issues just recommend that you make sure all equipment is working properly

SHAKORA B. 
Rating:
1.0

We come in to pick up reservation and the manager is ranting about Donald trump being a incestial pedophile and she would rather see Joe Biden have sex with another woman on live television. She then questions customers about who they voted for. Never got a copy of contract. This was all after I had to drive 35 minutes out of the way to get a uhaul. I would have definitely went with Penske or Ryder or any other moving truck rental if I knew the experience would be like this. Completely horrible. Also was made to believe I would get a deposit back upon drop off only to find out I have to wait 3-5 business days. Do better u-haul

Michael C. 
Rating:
5.0

Customer did not leave a comment.

DAMION F. 
Rating:
4.0

The only drawback is the parking is too tight being so close to the car wash😒

Eugene W. 
Rating:
5.0

Customer did not leave a comment.

Sharae B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kayla T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAUREN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUTUMN B.  |  First Impressions 
Rating:
5.0

The young man working on 10/4 AM shift is always at this location when we use it. He does an excellent job and is always helpful and professional.

SUNTEE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kamya w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandon D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro D.  |  First Impressions 
Rating:
4.0

We had an issue with my unit but Ms. Baker took care of me instantly. I had a 26 foot truck and the unit was in a difficult position. Ms Baker identified exactly what I needed to do to correct my problem. I am very grateful for her help.

Harris W.  |  Overall Experience 
Rating:
1.0

There were HUGE roaches in my stuff when I got my things out of storage. In total we saw 3 and I feel that this is totally unacceptable. The prices are pretty moderate to high, so I don’t expect to bring home pests. I am hopeful that none escaped the boxes while we were unpacking and disappeared. I’m very disappointed in U-haul and will never use them again.

Kimberleigh F.  |  Overall Experience 
Rating:
5.0

All the staff at this location that I came in contact with gave superb customer service!!!

AMIRA A.  |  Overall Experience 
Rating:
5.0

Raschel and staff are great people to work with.

Steven R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomeka s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sterling h.  |  Overall Experience 
Rating:
5.0

The manager there is amazing and helpful. She answered every question i had. She was friendly and down to earth. She runs a good business there.

Thomas R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cornelius K.  |  Overall Experience 
Rating:
5.0

The staff at the Washington Rd location provided great customer service while assisting me. They were professional, friendly and entertaining!

andre w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherree L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cynthia d.  |  Overall Experience 
Rating:
2.0

Had to wait too long to get van, you all need to switch up how the online system is set up because no customer wants to wait around to be approved....I wasted way too much time up there. Nobody at the facility acted like they could help since I started it online...I was unaware of that..You all should tell people that when on phone doing it.

stacia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela t.  |  Overall Experience 
Rating:
1.0

Everything was good until it was time to move my things ,I moved out on 4-14-20 Before my due date not 4-22-20 ,No one told me to take the lock off unit so I was still being charged ,I was told afterwards on 4-22-20 that I would be charged my regular monthly plus 25!dollars for leaving 3 items behind ,so once I came to remove my lock I discovered that there was another lock on my unit so I couldn’t not get inside ,so I couldn’t not retrieve the items that were left so I got upset and left

Karnisha W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

TESSIA A.  |  Overall Experience 
Rating:
5.0

Recently a new manager stepped in (Ms. Rochelle) & she made this location shine bright like a diamond!💎😁😀 Josh has been very helpful from day one to my move out. 👏I will most definitely recommend this location to others. Making payments over the telephone was always fast & convenient. Great job Uhaul!😀

Nikki p.  |  Overall Experience 
Rating:
2.0

A few of belongings were ruin by water damage.

Thewanda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deidra P.  |  Overall Experience 
Rating:
2.0

It is hard to get in and out of this facility. We had no access card or key number to the gate to get in and out. Some of the employees are rude the management on the other hand world's great I will never be using. U-Haul Storage again Thank you.

Travis J.  |  Overall Experience 
Rating:
4.0

the facility is above reproach considering it location

Douglas C.  |  Overall Experience 
Rating:
5.0

The representative and manager is very friendly and helpful! The location of storage unit is great!

Deidra P.  |  First Impressions 
Rating:
5.0

Na

Monica T.  |  Overall Experience 
Rating:
5.0

Customer Service was awesome

Phyllis S.  |  First Impressions 
Rating:
5.0

Staff was very accommodating and helpful

Phillip D.  |  Overall Experience 
Rating:
3.0

The units need to be remodeled. They are old.

LaSonta R.  |  Overall Experience 
Rating:
4.0

We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/goo

Daphne H.  |  First Impressions 
Rating:
5.0

The entire process was quick and easy!

Devante W.  |  First Impressions 
Rating:
5.0

Great customer service they made sure your service was excellent

Taleshia D.  |  First Impressions 
Rating:
4.0

excellent customer service overall. unit has installation hanging from ceiling, informed by attendant no possible damage can occur. last user stacked goods to high.

Michael C.  |  First Impressions 
Rating:
5.0

Great customer service

rodney h.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top