The sales rep told me that if I return the truck after hours to "place the key in the box and make sure to park it in a safe space". I received a $20 service fee. I called and explained that I followed the verbal instructions I was given and the manger took off the service fee. I would definitely recommend this uhal location as the manager is kind and helpful.RICKEY L.
Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd
College Park, GA 30337
(1/4 Mi Outside I-285)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was filthy when I picked it up. It looked like someone's work truck.KENT C.
Easy and friendly experience.Charles T.
There was a reservation for 11:15 a.m. on 8 October 2021 and there was not a vehicle there at time of pickup. A transfer was made an hour and a half later, as I was sent to another location at Stone Hogan Connector Rd., where no one was present at that location and that individual stated that "they were headed out of town". when communication was made with a phone call. I went back to the Washington Rd. location to inform them that no one was at the previous location. I was finally informed that a truck was brought back while I was away and they could rent it out. The vehicle was dirty and consumed a lot of gas. I had to fill up about five or six times before destination. I did not receive a discount for all the problems I went through that day; the waiting or going to and from to different locations. This was the worst rental experience of my life.BRIDGETTE F.
My Rental experience exceeded my expectations! Much has changed since I last rented 17 years ago, and that was a pretty good experience. Kudos to this location and the staff there!Reginald H.
Male CSR not very friendly. If I were to use this location I ack for the young woman who was thereLUANA J.
Customer did not leave a comment.Marlo H.
Customer did not leave a comment.fernando B.
Joshua great asset to business, ðŸ˜ŠCustomer Friendly, polite and helpful.ROBIN M.
Customer did not leave a comment.ROBERT S.
I had to wait almost two hr to obtain a one way rental with my help on deck ready to rockTONY I.
Customer did not leave a comment.ROBIN M.
Customer did not leave a comment.CHRISTINA K.
Nothing is recommended for this time.JIMMIE W.
Customer did not leave a comment.JASMINE H.
Customer did not leave a comment.Michael C. | Overall Experience
Customer did not leave a comment.AYONNA H.
Customer did not leave a comment.Ralisha O. | Overall Experience
All was goodTOMMY C.
The person that I dealt with on 9/25/21 morning was inpatient and customer service was terrible. Please train employees to have patience and better customer service.shetma C.
Customer did not leave a comment.TINA W.
Pleasant experience from the staffjoyneta d. | First Impressions
Customer did not leave a comment.HAASAN W.
Customer did not leave a comment.Patricia D.
Customer did not leave a comment.Carlon A.
Customer did not leave a comment.LARRY M. | Overall Experience
I was created multiple pick up locations and was reserved the 26 foot truck but last minute changed it to 20 foot & didnt even increase the extra free mileage uhaul promised meFaisal K.
Customer did not leave a comment.DESIREE R.
This was my worst experience I've had with uhaul. First I ordered my truck online and paid $10 for a dolly. I get to pick up the truck and they don't have any dollys left so I had to go to another location. Next, when I'm getting ready to take the truck back it won't shift gears. I call roadside assistance who sends out someone to look at the truck and he says it's the transmission. Roadside told him to tow the truck. Cool. I then get an emailed receipt saying that my rental more than tripled in price! They charged me $90 for a dolly j never received and charged me for having the truck for 9 days even though I didn't! I don't think I'll be using this location again.JAMIA M.
Customer did not leave a comment.DENA M.
Customer did not leave a comment.SHAWNDREA V.
Customer did not leave a comment.LATANYA S. | Overall Experience
Great staff! Truck I used may need mechanical servicing or to be retired.DENA M.
Customer did not leave a comment.Ronnie G. | Overall Experience
Customer did not leave a comment.MERVIN T.
Customer did not leave a comment.Rachel M.
Customer did not leave a comment.FRANK P.
nothing I was very pleased with this locationvera G.
Customer did not leave a comment.CLARENCE S.
The manager at this location was Awesome which is why I took the time to answer this survey . She really took a frustration off my hands I wasn't prepared to deal with as the customer service line fail to neglect to advise her I ll be 2 hours late for my pick upMICHAEL AARON W.
Customer did not leave a comment.carlon A.
Staff very profesdionalShirley H. | First Impressions
I made reservations for the truck originally at the Campbellton Road location a day I've had a time then when I went to pick up the truck at the schedule time they didn't have the truck available so they found the location on Washington Road which I had to travel several extra miles in the original location was less than a mile and a half from my house so that prove to be a extremely important inconvenienceJAIME D.
Customer did not leave a comment.Wayman C. | Overall Experience
The pickup truck I rented was very dirty. However, it did run well.ROBERT C.
The ladies here were very helpful and friendly.ASHLEY S.
Very professionally managed and maintained with easy access to interstate. Hard to get this awesome level of service in today's world.Darryl G.
Customer did not leave a comment.JAMES S.
The agent I rented the truck from was very nice and helpful.Eugenia W.
Customer did not leave a comment.Erin A. | Overall Experience
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.ANTHONY W.
It's my favorite Uhaul location in Atlanta.TAL S.
Customer did not leave a comment.Levictus B.
VERY NICE PERSON AT DESK.YAHOSHUAH S.
Front desk personnel was helpful, but the wait time was poor, since she had no one to help. Overall, I received some of the worse customer service, with this order. The issue is,I had to travel across town to this location to get the smaller 10foot truck, which was not what I ordered. Also, I have not seen the lesser rate for the smaller truck. Furthermore, 10 foot Smaller trucks have no ramp.LISA G.
Customer did not leave a comment.FRANK J.
I chose to use the self check in option for the sake of time. I followed the directions to go inside bypass the line and go to the side of the counter to get the key from the CSR, only to be told I needed to get in line (with 4 people ahead of me). I wasted 10 minutes of my rental time waiting for the CSR to decide to give me the keys to the vehicle. IF a client still needs to go inside and stand in line remove the self check in option. I need to book again in a couple of weeks but I'll look at other locations or companies first.MARQUETTA P.
Customer did not leave a comment.michele m. | Overall Experience
Customer did not leave a comment.PRINCESS D.
No improvement necessary. The experience was excellent as well as the associate who assisted meCathy W.
They were very helpfulPRINCE G.
Customer did not leave a comment.Tanicia N.
Thanks for all your help in making my move. a good. one. Just keep working hard to meet peoples needs. The service was good. Thank you.GLORIA N.
Customer did not leave a comment.Maureen M.
I kept telling the lady I had a business account with U-Haul and she kept telling me I need a credit card to rent the pick up truck and I told her I had a account and she said it didn't matterTONY W.
No only was the staff rude, but they did not acknowledge my arrival. They had a sign that said to "Stop here for returning rentals, so I was patiently waiting at the stop sign. I saw a woman just looking, so I asked if they worked here, the woman flicked her badge as to say "cant you see my badge." She waved for me to pull forward and proceeded to check the trailer. She did not close the doors back so when I turned to follow them to the drop off point, the doors flung open, making it unsafe to see in my side mirrors and to drive through the narrow lanes. The storage space was extremely narrow for driving and maneuvering a truck with a trailer. I would NEVER recommend this location and the staff needs to have better customer service skills.Charity H.
The cargo van I drove needs maintenance. The transmission or engine having a hard time with shifting gears.LESLIE D.
Only one person at location wait time was ridiculous.Keshia W.
Customer did not leave a comment.CARLON A.
Customer did not leave a comment.NAWASSA S. | Overall Experience
Great customer serviceGREGORY O.
Beautiful peopleGEORGE B.
Customer did not leave a comment.TAMARA B. | Overall Experience
Customer did not leave a comment.Lonnie L.
The online process of reserving and picking up a vehicle is for the most part pretty great. One issue I have with it is the confusion of which location I have selected when checking out. The biggest issue I had is not knowing how much gas I have to put back into the vehicle before returning it. The online process gives me nothing about that information nor how much I originally had left. I had no papers also to tell me about it.Sabrina F.
Customer did not leave a comment.Gregg D.
When we rented the UHaul our rep advised that we were required to bring the truck back before 8AM the next day (and where to park and leave keys) in order not to be charged extra. We did that and returned the vehicle by midnight instead and we were still charged an extra fee (after hours) and a cleaning fee. Will never be using this location again - bad business practices as these were â€œsurpriseâ€ extra charges. Not recommending this location.Courtney G.
All went well. Great job!TARA J.
Customer did not leave a comment.Monica F.
Create more space, the location is very cluttered.ALONSO S.
Everyone there was helpful and very nice.Courtley E. | Overall Experience
Customer did not leave a comment.Arnelle M. | Overall Experience
Customer did not leave a comment.Kyle G.
The manager was very unprofessional and would not solve problems I had with gate entrance key. This was a big problem. One the key would not work and the manager said the system was down and she could not help. She was upset because I called her about problem with gate entry. Ryan Bowen.email@example.com. 6786127162.ryan b. | Overall Experience
My overall experience was great! The staff was always friendly which I truly appreciated. My only issue is that sometimes my gate card didn’t work properly. Other than that, I would definitely recommend this facility!Keisheena M. | Overall Experience
Customer did not leave a comment.Donna H.
Customer did not leave a comment.LONDREKA G.
The 10 ft truck needed MAJOR work done on it especially the brakes. Other than that the staff was professional and kind and they made the process very quick and easy!SHERRI A.
Customer did not leave a comment.BARBARA M.
Customer did not leave a comment.donald g. | First Impressions
Customer did not leave a comment.Tiffany W. | First Impressions
Customer did not leave a comment.KIERRA R.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.JANETH L.
Customer did not leave a comment.Timothy L.
Make promised contact with customer to confirm equipment is available at proper locations.Melody I.
Great staffREGINALD B.
Customer did not leave a comment.ROOSEVELT R.
My experience with U-Haul start off OK with the front desk but after I got the truck it appeared be fine but the Box in and of the truck smelled like garbage really bad I didn't want to put my items in there but I didn't have a choice at the time and I wasn't clear about my return time I didn't know they were charge me a whole day for being four hours late and I feel like they should not have charged me the extra maintenance fees considering I didn't have the vehicle any longer so maybe they can be clear on thatTony B.
Customer did not leave a comment.MATTHEW H. | Overall Experience
Great job!!! ThanksREGINALD B.
Staff friendly, Raschel is Manager , good customer service and professional.ROBIN M.
inform them of the after hour feesEARNEST G.
Slow, slow service.GARY K.
There was a hole in my storage facility, I went to the facility office and asked could I get another unit, the employee took me to 3 separate units and they all had holes in them. I closed my account 2 days later.Ameer D. | Overall Experience
Customer did not leave a comment.TAKEYSHA M.
Customer did not leave a comment.SONIA F.
Customer did not leave a comment.MARION P.
My original reservation was covered in pet hair and just outright dirty. The replacement vehicle had a check engine light one, change oil light on and the brakes and tires were so bad that I had to return the truck because of how dangerous it was for the truck to be on the road.EBONY R.
Customer did not leave a comment.LASHELLE A.
Check in and out was fast and friendlyJon S.
On duty staff was courteous, helpful, and expeditious. As a former client, my experience there, prompted me to return. Will recommend others. R. Hairston.ROME H.
Customer did not leave a comment.TAJ W.
Customer did not leave a comment.Martinez A. | Overall Experience
Customer did not leave a comment.Nicole L. | Overall Experience
While in general I had no bad experience, before the security gate was installed it was sometimes difficult to access the storage as you would need to get a key from the office to get into the unit. Besides that, as time passed and management changed, the experience improved. The latest management team was very understanding and helpful. Unfortunately, my financial situation was disturbed and I had to surrender my unit. Thank you U-Haul for being there for me even at my worst. It has been a pleasant experience.FRANCESCA L. | Overall Experience
Was not happy because the storage unit I reserved was not available when I got to the location so I had to take a smaller unit because I had to be out of my home on the day of the rental and all of my things did not fit so I'm forced to get another smaller unit to fit the rest of my things. And this was on top of the bad day I already had dealing with uhaul over all. Not a happy customer!CASSANDRA F. | First Impressions
Customer did not leave a comment.VALENCIA P. | Overall Experience
Management is horrible with a smart mouth don’t recommendbreanna t. | Overall Experience
Customer did not leave a comment.Erin A. | First Impressions
All was well with me and my personal items while in the storage the workers was friendly and very helpfulKeila J. | Overall Experience
At the WASHINGTON ROAD LOCATION, EACH AND EVERY EMPLOYEE THAT I HAD AN INTERACTION WITH, WHETHER IT WAS ON THE PHONE OR IN PERSON WAS TRULY OVER THE TOP EXCELLENT AND THE CUSTOMER SERVICE WAS UNBELIEVABLE!!!!! THAT CREW WAS TRAINED EXTREMELY WELL!!!! YOU DON'T SEE CUSTOMER SERVICE AT THAT LEVEL EVEN IN THE CORPORATE LEVEL!!!!!Angela G. | Overall Experience
Customer did not leave a comment.rhondee s. | First Impressions
Customer did not leave a comment.AUTUMN B. | First Impressions
We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/gooDaphne H. | First Impressions
excellent customer service overall. unit has installation hanging from ceiling, informed by attendant no possible damage can occur. last user stacked goods to high.Michael C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!