Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd

2,066 reviews

4540 Washington Rd   College Park, GA 30337
(1/4 Mi Outside I-285)

(404) 763-0000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 763-0000

4540 Washington Rd
College Park, GA 30337
(1/4 Mi Outside I-285)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

BRIANNA N.  |  Overall Experience 
Rating:
1.0

My customer experience was horrible to say the least. I've rented from this location once before 3yrs ago and didn't have this type of encounter. I am still amazed by the lack of information that was given to me from the beginning. NEVER again will I rent from this location or any other location to be honest. A simple move turned into a headache based on lack of communication from start. Telling someone that it is in the CONTRACT when the “ contract “ was emailed to me is an insult. I work in customer service management, so I know I need to GIVE information to my customers to avoid any hidden fees and uhaul needs to do the same. I am disappointed overall with the direct communication I had with customer service and the location(manager) Everything that was said, is what they don't do! how about telling someone what you CAN do! she gave me a refund for the overnight drop off, but it was the conversation leading up to the refund that was poor and this is why I'm leaving this review.

Charnelle O. 
Rating:
4.0

Customer did not leave a comment.

ALISIA H. 
Rating:
2.0

Customer did not leave a comment.

TYRELL A. 
Rating:
5.0

Everything was good already

LAKITA A. 
Rating:
5.0

Thank you

Ralphanee K. 
Rating:
5.0

Exceptional customer service!

darlene E. 
Rating:
4.0

U-Haul Moving & Storage of College Park at Washington Rd was really great but it was the third stop I had to make to get a trailer I reserved in Peachtree City GA. Granted I had to make a change in date to the original pick up however I made the change 3 days prior to the new date. At approximately 8AM, 2 hours before my 10 am pick up, Uhaul traffic called me and was told I would have to drive 45 minutes out of my way to Hampton GA to pick up the trailer. I arrived on time at 10AM however there wasn't a representative anywhere around and they did not answer the phone. I called Uhaul traffic and got the same representative who called the location, told me they weren't answering the phone and told me I would have to go to College Park, another 45 minutes in the opposite direction. The traffic agent did give me a $50 credit which compensated some for cost but not time lost as I had a 6 hour drive after driving 45 minutes back to Peachtree City to load. If, when I made the date change, I was told the trailer would not be available in Peachtree City we could have worked out a reasonable alternative versus me driving all over the state.

David M. 
Rating:
5.0

Customer did not leave a comment.

takeisha w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dacia S.  |  Overall Experience 
Rating:
5.0

Needs a wheel alignment

sonia F. 
Rating:
5.0

Customer did not leave a comment.

SYNASUS S. 
Rating:
5.0

Customer did not leave a comment.

RASCHEL B. 
Rating:
4.0

Mrs. Raschel Baker was professional and efficient. Her personality lends to a great customer service experience. After driving 11 hrs to Atlanta, my move in and truck drop was smooth.

Jeffrey M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANNA N.  |  Overall Experience 
Rating:
1.0

Employees need to pay attention to detail and show care for the customer.

MALEK M. 
Rating:
5.0

Customer did not leave a comment.

torrance W. 
Rating:
5.0

Awesome customer service

MARK S. 
Rating:
5.0

Hire more people for all of your locations... like the people at this location....🤣

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
5.0

Nice and courteous team. Only wish facility was larger.

BRANDI S. 
Rating:
5.0

Customer service was great, the truck was prepared as it should be, and I was unhappy customer.

JOYCE B. 
Rating:
5.0

Customer did not leave a comment.

carolyn m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

Customer did not leave a comment.

Roland B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WINFRED H. 
Rating:
5.0

Customer did not leave a comment.

ARIANA D. 
Rating:
4.0

Customer did not leave a comment.

renee g.  |  Overall Experience 
Rating:
3.0

The truck was clean enough, the wiper blades were shot and it rained so visibility wasn't great. Also, there is a fine line between efficient and detached/ rude and they crossed that line a few times. But they had the truck I needed and it ran well.

ALEXANDER J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
5.0

Great group of ladies!

Kiyoko J. 
Rating:
5.0

Customer did not leave a comment.

Charlie H.  |  Overall Experience 
Rating:
1.0

I will never go to this location again. They scam you out of money, lack communication and customer service… make sure you ask for every single one of their policies and/or rules before renting with this location.

Sidtrella O.  |  Overall Experience 
Rating:
3.0

😏

ANTOINETTE A.  |  First Impressions 
Rating:
1.0

The gas was on 1/8 but on the paper it was circled as 1/4. Obviously whomever registered it didnt do it correctly so when i brought it back on 1/8 they charged me for the 1/4. One i only drove 70 miles do you really think that 70 miles was a 1/4 tank?? I had to fill up twice! Which was 20 dollars total just to put it back to the 1/8 make it make sense and give me my money back

KENDRELL W. 
Rating:
5.0

Great job great smile! All around great service coming and going!

DAPHINE L. 
Rating:
5.0

The manager and the employees was so kind and helpful!

SHAMEIKA W.  |  First Impressions 
Rating:
3.0

The self-registration was clear until I arrived at the store. I was asked to have 2 confirmations (via phone) and/or a passport. If this was needed, it should have been done well ahead of getting to the store. The store employee was unable to help. The call to the 1-800 phone took almost an hour to talk to a service support representative. This caused significant stress and I was disappointed with the experience.

KENNETH H. 
Rating:
3.0

Truck was dirty. Someone else's candy wrappers were in the door panel, some unknown substance was sprayed across the rear view mirror and windshield (on the inside) and something was spilled on the floor behind the drivers seat. Drivers seat had lots of mud/dirt on it. I can tell someone dropped it off and it was just given to me. Not cleaned. Gross.

JENNIE W. 
Rating:
5.0

Customer did not leave a comment.

Alpha-Isaac E. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Final bill incorrect, sent to me by email. Waiting to see if it will be corrected.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

PHIL D. 
Rating:
5.0

Customer did not leave a comment.

XNEIA D. 
Rating:
5.0

Very helpful staff. The manager was able to resolve my issue with my reservation very quickly.

Jenise B. 
Rating:
1.0

The person was very rude/unprofessional and the thing I carry the item was all bent. I was unable to use the equipment.

CLARE W. 
Rating:
3.0

Customer did not leave a comment.

Shapour H. 
Rating:
5.0

The customer service provided by the location associates was very professional, yet very relational. Kudos to Raschal and Engrid. I will definitely try to rent at this location when I need another vehicle- or any other item the location provides.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

lAKITA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOLLENE S. 
Rating:
5.0

Customer did not leave a comment.

QUTURAH D. 
Rating:
5.0

The customer service staff was impeccable. They made sure all questions were answered and assisted with selecting the right materials fro my out of state move.

BRENDA P. 
Rating:
3.0

Customer did not leave a comment.

eric t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLON A. 
Rating:
5.0

Good experience

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

LOUISE H. 
Rating:
4.0

Ensure that rental equipment is ready and available for the renters.

NATASHA Q. 
Rating:
3.0

There wasn't a dolly available. I was told there is only one at this location which is weird. I would think that there would be at least one per vehicle.

BRANDEN E. 
Rating:
5.0

Both employees working there that day were extremely nice, helpful and informative.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Litisha H. 
Rating:
5.0

Service was great

ERIC L. 
Rating:
5.0

MY RENTAL REPRESENTATIVE WAS PHENOMENAL, SHE WAS EFFICIENT, AND HAD GREAT CUSTOMER SERVICE SKILLS AND A WONDERFUL ATTITUDE.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Tamekia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce R. 
Rating:
4.0

Customer did not leave a comment.

PRINCESS D. 
Rating:
5.0

The sales rep told me that if I return the truck after hours to "place the key in the box and make sure to park it in a safe space". I received a $20 service fee. I called and explained that I followed the verbal instructions I was given and the manger took off the service fee. I would definitely recommend this uhal location as the manager is kind and helpful.

RICKEY L. 
Rating:
1.0

The van was filthy when I picked it up. It looked like someone's work truck.

KENT C. 
Rating:
5.0

Easy and friendly experience.

Charles T. 
Rating:
2.0

There was a reservation for 11:15 a.m. on 8 October 2021 and there was not a vehicle there at time of pickup. A transfer was made an hour and a half later, as I was sent to another location at Stone Hogan Connector Rd., where no one was present at that location and that individual stated that "they were headed out of town". when communication was made with a phone call. I went back to the Washington Rd. location to inform them that no one was at the previous location. I was finally informed that a truck was brought back while I was away and they could rent it out. The vehicle was dirty and consumed a lot of gas. I had to fill up about five or six times before destination. I did not receive a discount for all the problems I went through that day; the waiting or going to and from to different locations. This was the worst rental experience of my life.

BRIDGETTE F. 
Rating:
5.0

My Rental experience exceeded my expectations! Much has changed since I last rented 17 years ago, and that was a pretty good experience. Kudos to this location and the staff there!

Reginald H. 
Rating:
3.0

Male CSR not very friendly. If I were to use this location I ack for the young woman who was there

LUANA J. 
Rating:
4.0

Customer did not leave a comment.

Marlo H. 
Rating:
5.0

Customer did not leave a comment.

fernando B. 
Rating:
4.0

Joshua great asset to business, 😊Customer Friendly, polite and helpful.

ROBIN M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
2.0

I had to wait almost two hr to obtain a one way rental with my help on deck ready to rock

TONY I. 
Rating:
4.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA K. 
Rating:
4.0

Nothing is recommended for this time.

JIMMIE W. 
Rating:
4.0

Customer did not leave a comment.

JASMINE H. 
Rating:
5.0

Customer did not leave a comment.

AYONNA H. 
Rating:
5.0

All was good

TOMMY C. 
Rating:
3.0

The person that I dealt with on 9/25/21 morning was inpatient and customer service was terrible. Please train employees to have patience and better customer service.

shetma C. 
Rating:
4.0

Customer did not leave a comment.

TINA W. 
Rating:
5.0

Pleasant experience from the staff

joyneta d.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

HAASAN W. 
Rating:
5.0

Nothing

DENISE B. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
4.0

Customer did not leave a comment.

Carlon A. 
Rating:
3.0

I was created multiple pick up locations and was reserved the 26 foot truck but last minute changed it to 20 foot & didnt even increase the extra free mileage uhaul promised me

Faisal K. 
Rating:
5.0

Customer did not leave a comment.

DESIREE R. 
Rating:
1.0

This was my worst experience I've had with uhaul. First I ordered my truck online and paid $10 for a dolly. I get to pick up the truck and they don't have any dollys left so I had to go to another location. Next, when I'm getting ready to take the truck back it won't shift gears. I call roadside assistance who sends out someone to look at the truck and he says it's the transmission. Roadside told him to tow the truck. Cool. I then get an emailed receipt saying that my rental more than tripled in price! They charged me $90 for a dolly j never received and charged me for having the truck for 9 days even though I didn't! I don't think I'll be using this location again.

JAMIA M. 
Rating:
4.0

Customer did not leave a comment.

DENA M. 
Rating:
1.0

Customer did not leave a comment.

SHAWNDREA V. 
Rating:
4.0

Great staff! Truck I used may need mechanical servicing or to be retired.

DENA M. 
Rating:
5.0

Customer did not leave a comment.

MERVIN T. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

FRANK P. 
Rating:
5.0

nothing I was very pleased with this location

vera G. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE S. 
Rating:
5.0

The manager at this location was Awesome which is why I took the time to answer this survey . She really took a frustration off my hands I wasn't prepared to deal with as the customer service line fail to neglect to advise her I ll be 2 hours late for my pick up

MICHAEL AARON W. 
Rating:
5.0

Customer did not leave a comment.

carlon A. 
Rating:
5.0

Staff very profesdional

Shirley H.  |  First Impressions 
Rating:
3.0

I made reservations for the truck originally at the Campbellton Road location a day I've had a time then when I went to pick up the truck at the schedule time they didn't have the truck available so they found the location on Washington Road which I had to travel several extra miles in the original location was less than a mile and a half from my house so that prove to be a extremely important inconvenience

JAIME D. 
Rating:
5.0

N/A

PAUL G. 
Rating:
3.0

The pickup truck I rented was very dirty. However, it did run well.

ROBERT C. 
Rating:
5.0

The ladies here were very helpful and friendly.

ASHLEY S. 
Rating:
5.0

Very professionally managed and maintained with easy access to interstate. Hard to get this awesome level of service in today's world.

Darryl G. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

The agent I rented the truck from was very nice and helpful.

Eugenia W. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

It's my favorite Uhaul location in Atlanta.

TAL S. 
Rating:
5.0

Customer did not leave a comment.

Levictus B. 
Rating:
5.0

VERY NICE PERSON AT DESK.

YAHOSHUAH S. 
Rating:
4.0

Front desk personnel was helpful, but the wait time was poor, since she had no one to help. Overall, I received some of the worse customer service, with this order. The issue is,I had to travel across town to this location to get the smaller 10foot truck, which was not what I ordered. Also, I have not seen the lesser rate for the smaller truck. Furthermore, 10 foot Smaller trucks have no ramp.

LISA G. 
Rating:
4.0

Customer did not leave a comment.

Tiffany W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

rhondee s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUTUMN B.  |  First Impressions 
Rating:
4.0

We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/goo

Daphne H.  |  First Impressions 
Rating:
4.0

excellent customer service overall. unit has installation hanging from ceiling, informed by attendant no possible damage can occur. last user stacked goods to high.

Michael C.  |  First Impressions 
No reviews have been submitted for this location.

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