U-Haul Moving & Storage of College Park at Washington Rd

Rating:

4.0

The location was very tight and difficult to maneuver. The staff was great!

Rating:

5.0

Fantastically clean, well maintained and organized storefront. Very professional and friendly service. Would use again if needed.

Rating:

2.0

Communicate with the customer about hidden fees that will be charged to the customers account

Rating:

5.0

Great customer service from all the staff I interacted with

Rating:

5.0

Excellent customer service

Rating:

5.0

Make sure the check engine light isn't on.

Rating:

3.0

Need a sign that includes truck rental not just storage rental

Rating:

1.0

Not honest about first month free. It’s a scam because they make you pay first month and then second month is prorated. They do not properly update info online for your account so it reflects proper amount due.

Rating:

3.0

Called the office several times and was told I needed manager to prorate rental. Stopped by office and was told needed to come into office when manager was available to prorate rental. At the end of the day , manager said there is no prorating and had to pay $175 for 5 days. Done with U-Haul - moving on.

Rating:

2.0

Had a lot of issues just recommend that you make sure all equipment is working properly

Rating:

1.0

We come in to pick up reservation and the manager is ranting about Donald trump being a incestial pedophile and she would rather see Joe Biden have sex with another woman on live television. She then questions customers about who they voted for. Never got a copy of contract. This was all after I had to drive 35 minutes out of the way to get a uhaul. I would have definitely went with Penske or Ryder or any other moving truck rental if I knew the experience would be like this. Completely horrible. Also was made to believe I would get a deposit back upon drop off only to find out I have to wait 3-5 business days. Do better u-haul

Rating:

4.0

The only drawback is the parking is too tight being so close to the car wash😒

Rating:

5.0

The smoothest and the most efficient uhaul reservation so far. I was arriving in town late, so I requested an after-hour pick-up of a 15" truck. The instructions were clear, keys and truck were in place. Turning in was also a bree

Rating:

5.0

The young man working on 10/4 AM shift is always at this location when we use it. He does an excellent job and is always helpful and professional.

Rating:

3.0

The staff wasn't very welcoming, tho they were polite. I was concerned that all the information I put into the online profile didn't carry over upon check-in as well. The truck was a little dirty inside. Overall I got the job done as a first time customer.

Rating:

5.0

The agent was thoroughly helpful. Awesome customer service.

Rating:

5.0

Better parking directions would be great

Rating:

4.0

No comment

Rating:

4.0

Facility manager Rochelle solved billing issue to my satisfaction and provided very good customer service and I was impressed with her attention to her customers...😎

Rating:

5.0

The young man who processed my reservation at this location was very helpful

Rating:

4.0

We had an issue with my unit but Ms. Baker took care of me instantly. I had a 26 foot truck and the unit was in a difficult position. Ms Baker identified exactly what I needed to do to correct my problem. I am very grateful for her help.

Rating:

5.0

N/A

Rating:

1.0

Very slow very rude

Rating:

5.0

Keep it as simple as possible. I thought I did put everything online though.

Rating:

1.0

There were HUGE roaches in my stuff when I got my things out of storage. In total we saw 3 and I feel that this is totally unacceptable. The prices are pretty moderate to high, so I don’t expect to bring home pests. I am hopeful that none escaped the boxes while we were unpacking and disappeared. I’m very disappointed in U-haul and will never use them again.

Rating:

3.0

The location was perfect, but the manager was a rude.

Rating:

5.0

The staff was very helpful and attentive to my needs. Great customer service.

Rating:

5.0

When the back of the truck is cleaned, don't use oil based cleaners or disinfectants. Bleach or Lysol. The back of my truck was very slick. It made my movers have a tough go of it.

Rating:

5.0

Both store employees were extremely friendly. Great experience!

Rating:

5.0

All the staff at this location that I came in contact with gave superb customer service!!!

Rating:

5.0

Not sure if the location listed above is where i actually dropped the truck and trailer, or where it was scheduled to be dropped off. This rating is for the place i actually dropped it to. The original location gets a half of star, the woman was very rude and when i asked for help it just got worse

Rating:

1.0

The vehicle was dirty and had to be swept by the attendant which suggested to me that the last user did not clean the vehicle. The area outside of the facility was filled with trash and seems rather unsafe. The attendant was clueless. I was made to take your insurance which was totally unheard of in my years of renting vehicles fro U-Haul. I will be taking this issue to corporate as this location need to be addressed.

Rating:

5.0

Rachel and Shavanh were very professional and helpful.

Rating:

2.0

I don't like the fact that I had to take a pic of my license. In addition, I informed the manager I had car insurance, but due to the fact that I did not have my insurance card with me she demanded I pay an additional $10. It was WRONG to make me pay $10 more. I was made to feel like a criminal and extorted for $10. I sure you don't treat OTHER locations like this.

Rating:

5.0

The young lady and man provided me with excellent customer service. The gentleman moved the truck upfront for me and the young lady wiped the interior of the truck before I got in and those things were greatly appreciated. I feel bad that I don't know their names but they were amazing.

Rating:

5.0

Easy to find, open parking lot to pull into and attendant was prompt and helpful

Rating:

4.0

No recommendations at this time

Rating:

2.0

When picking up my equipment, I was told that it was mandatory to get the Collision Damage Waiver on the pickup truck I reserved. I inquired where was that stated in writing and was it a location-specific requirement because I was able to decline it when I made my online reservation. Neither associate could provide me with this information, only stated that the manager requires it, but of course there was no manager there at the time. I also questioned the mileage rate because the UHAUL's website stated a cheaper rate from what I was being charged. Once again, I did not get a reasonable rationale to answer the discrepancy. Although, these were two disputed up-charges, I proceeded with the rental. I contacted Customer Service the following day and was informed that the Collision Damage Waiver is not mandatory and that the mileage rate should have been the cheaper rate. I'm not sure if the employees of this location are uninformed, under trained, have a certain benchmark that they are required to maintain, or other motives. But this is not the way customer service should be handled. Clearly they misrepresented the company. Regardless of how friendly and helpful they were, it is tainted when I'm overcharged for no apparent reason after questioning the validity of the charges. The amount spent is ridiculous for only having the equipment for about 2 hours with a round trip of 20 miles.

Rating:

5.0

Raschel and staff are great people to work with.

Rating:

1.0

Wasn't gonna bother submitting a review until I was informed they didn't want my business there again. I didn't show any disrespect, only shock when I saw I was charged 100 miles over what I used. When I showed them my contract and the current mileage on the truck showed I uses 56 and not 156. They made me go out and crank up the truck take a picture to prove it which I did. They refunded that part, but then on the reciept it showed a 2 day charge period. They refunded the 39 and I informed them I was charged 2 days insurance as well. So my refund should have been 39 plus 14. At this time the gm was informed and walked off upset at me because I brought this to their attention. All I did was watch my money carefully and im glad I stayed to check the truck in with them. If they thought I was rude I would love to see their reaction when they get checked out at any place and get charged over 100 more than they were supposed to.

Rating:

4.0

I made a mistake and rented a small vehicle then I turned right back around to go get a bigger vehicle which they didn't have and they still charged me the entire rental cost. They still didn't lose money because someone came in right behind me and rented the same cargo van I returned and I had reserved it for 8 hrs. I should have been charged just for mileage.

Rating:

5.0

The staff was excellent and professional!

Rating:

5.0

I always return to this location for my truck rentals. There are several closer to me.

Rating:

5.0

Very professional and Good customer service.

Rating:

3.0

When I received the truck the gas was only 1/4 of a tank. I returned it full. I think it should have been prorated or deducted from price.

Rating:

5.0

Continue to be courteous, friendly and accommodating .

Rating:

5.0

The staff on hand was very nice and professional

Rating:

5.0

Staff at location were incredibly friendly and helpful. First time renter. Great experience. Thank you!

Rating:

5.0

Nothing. This team delivers the experience Ive been used to having with Uhaul for decades.

Rating:

2.0

We was not happy at all

Rating:

5.0

Tou need to give the manager a raise immediately. She does the job of five people very effectively!

Rating:

4.0

I'm commending Jennifer at the Campcreek desert location. I truly appreciate the kindness and helpfulness she always showed while using this location.

Rating:

5.0

Supervisor and Staff was amazing.

Rating:

1.0

Make the deposit information more understandable. My refund was not what i thought it would be. Extremely low.

Rating:

5.0

I always rent from this location. You have a great team!

Rating:

2.0

We made a reservation at your location on Highway 85 in Riverdale Georgia When we arrive at the location we were told the truck had not been turned in the young lady in the office talk to someone on the phone and we were told they had a truck at a different location we travel there and and that truck had to be repaired and then we were sent to two other locations before we receive a truck we had to travel out of our way to receive the truck we are very unsatisfied with these events thank you

Rating:

5.0

Nothing. This isn't my 1st timer renting from this location. It's my go to location.

Rating:

5.0

REALLY NICE LADIES WORKING THIS LOCATION VERY HELPFUL WILL ALWAYS CHOOSE THIS LOCATION!!

Rating:

5.0

The manager there is amazing and helpful. She answered every question i had. She was friendly and down to earth. She runs a good business there.

Rating:

5.0

Service was exceptional!

Rating:

5.0

Customer service was outstanding the Uhaul Representative was very knowledgeable about their job. These are the type of employees a company should hire. Thanks for a wonderful service and understanding to gain more time on rental.

Rating:

5.0

The staff at the Washington Rd location provided great customer service while assisting me. They were professional, friendly and entertaining!

Rating:

2.0

Had to wait too long to get van, you all need to switch up how the online system is set up because no customer wants to wait around to be approved....I wasted way too much time up there. Nobody at the facility acted like they could help since I started it online...I was unaware of that..You all should tell people that when on phone doing it.

Rating:

1.0

Everything was good until it was time to move my things ,I moved out on 4-14-20 Before my due date not 4-22-20 ,No one told me to take the lock off unit so I was still being charged ,I was told afterwards on 4-22-20 that I would be charged my regular monthly plus 25!dollars for leaving 3 items behind ,so once I came to remove my lock I discovered that there was another lock on my unit so I couldn’t not get inside ,so I couldn’t not retrieve the items that were left so I got upset and left

Rating:

5.0

Recently a new manager stepped in (Ms. Rochelle) & she made this location shine bright like a diamond!💎😁😀 Josh has been very helpful from day one to my move out. 👏I will most definitely recommend this location to others. Making payments over the telephone was always fast & convenient. Great job Uhaul!😀

Rating:

2.0

A few of belongings were ruin by water damage.

Rating:

2.0

It is hard to get in and out of this facility. We had no access card or key number to the gate to get in and out. Some of the employees are rude the management on the other hand world's great I will never be using. U-Haul Storage again Thank you.

Rating:

4.0

the facility is above reproach considering it location

Rating:

5.0

The representative and manager is very friendly and helpful! The location of storage unit is great!

Rating:

5.0

Na

Rating:

5.0

Customer Service was awesome

Rating:

5.0

Staff was very accommodating and helpful

Rating:

3.0

The units need to be remodeled. They are old.

Rating:

4.0

We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/goo

Rating:

5.0

The entire process was quick and easy!

Rating:

5.0

Great customer service they made sure your service was excellent

Rating:

1.0

Uhaul took money from my checking account without my permission I move out paid every month on time and after I move out they took 82.62 and I'm looking to seek legal action behind this action

Rating:

4.0

excellent customer service overall. unit has installation hanging from ceiling, informed by attendant no possible damage can occur. last user stacked goods to high.

Rating:

3.0

Staff is ok however the Some employees are completely rude and throw brooms and use threatening posture when customers ask enter storage due to inconvenient spacing in parking lot and uhauls parked .

Rating:

5.0

Big shout outs to the female manger on duty. She is very humble an understanding. Blessing

Rating:

1.0

Antonio, I think that’s his name. We spoke the day before about 24 hours access. I get there I questioned about the 24 hour access he was rude and disrespectful when I reacted he refused my service.

Rating:

1.0

The worst storage, nasty, rats, awful customer service and I found rat droppings all over my stuff. Never ever. I moved my items to another storage.

Rating:

5.0

Overall the staff was nice

Rating:

5.0

Keep up the good work

Rating:

3.0

My unit was not climate-controlled therefore my furniture and clothing got ruined and had to be thrown out. I was able to save some photos and mementos. But after more than 2 years, I lost a lot.

Rating:

5.0

Great customer service

Rating:

5.0

na

Rating:

2.0

My storage was broken into the manager his wife and his brother works and live on the property.... when I got there they had put a new lock in my unit.....and had complete access.....

Rating:

1.0

Storage unit lock was tampered with. Dead roaches outside of the units. Raised prices without notifying me.

Rating:

4.0

Good

Rating:

1.0

Poor management that argues with customers. Overcharging every month. Paying for 24 hour access was a joke because the gates always had issues and only operable while staff was onsite.

Rating:

1.0

The staff and the facility needs improvement. Some of my items were damaged and the General Manager didn't handle the situation properly. The staff lacks customer service experience. Never again Uhaul

Rating:

4.0

Nice and clean and helpful.

Rating:

5.0

They were very patient and caring. I appreciate their help.

Rating:

4.0

Good customer service

Rating:

1.0

The worst business people you ever want to talk to and meet

Rating:

3.0

just average

Rating:

1.0

Lack of consistency and due process... dog feces on the pavement, constant rodent issues, won’t ever use a uhaul storage facility again in life

Rating:

1.0

I close my account !talk to manager about situation and was still charge for months of charges up on charges .Last bill I received said 59.00 once talk to manager received a bill 300-400$

Rating:

5.0

Everything we're good I'm happy thank you for your help good job keep up Good work

Rating:

5.0

Again everyone went out of their way to help us. It was a wonderful place and thanks to them all.

Rating:

1.0

Access hours to my storage unit are horrible. No after hours access to my storage unit. No room to drive thru facility because they have uhaul trucks and trailers all throughout the facility. Hate it

Rating:

3.0

Very short staffed. Ancillary staff not very helpful at all. Customer service could stand a refresher course! Contacting the local Uhaul is not an option!

Rating:

5.0

Thank you

Rating:

5.0

Worked out well!

Rating:

2.0

They gave us a one way truck with a cracked driver side mirror. Not even a mile in the tire started wobbling then a blow out. We informed them and have not yet received a courtesy call of concern yet.

Rating:

5.0

Alonzo the representative that assisted me was very knowledgeable professional and courteous and I appreciate the excellent customer service that he provided.

Rating:

1.0

They have my move out date as July, but EVERYTHING was out of that space on March 9th . That Uhaul continues to charge me for a unit that was vacant for 4 months.

Rating:

1.0

No tissue in restroom! Manager was rude and did not assist me with my lock on storage. He explained that he would get terminated if he assisted me. Dre was very helpful

Rating:

1.0

Facility changed the lock on my unit causing me to break the key in the lock. Then they wouldn't remove it for me. I ended up losing all my possessions after paying fees for 8 years. Truly terrible!!

Rating:

4.0

staff friendly and helpful