Customer Reviews for U-Haul Moving & Storage of College Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of College Park

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KENNETH S.
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The staff was extremely polite and professional. The young lady that helped me had a customer before me that was unnecessarily rude and short, but she stayed professional and respectable throughout and I admired her for that. The asst manager was a delight also. Am happy to be doing business there.

Everlene N. | First Impressions |
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Customer did not leave a comment.

ZYNETTA W.
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The gas tank was on a quarter tank. Some of the tenants had bad customer service. No reimbursement on the gas they didn't have in the tank before.

Marquavious D. | Overall Experience |
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Customer did not leave a comment.

TRACEYLYNN W.
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We are currently in a pandemic. The truck was not wiped clean. The inside back had roaches behind the wood. I have moved my daughter into a brand new home and we killed six roaches once we moved in. I have used U-haul a few times over the years but this has been my worse experience.

KIZMET W.
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I rent trucks from uhaul at least twice a month. Never again from this location. The front desk agent called and threatened me when the truck was 2 hours late plus I called hours in advance to provide notice. Completely horrible customer service. You will never have the chance to gain me as a customer again. Equipment was also faulty compared to other locations. This shows uhaul doesn't care about the quality they supply in urban neighborhoods.

SABINA O.
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Customer did not leave a comment.

RODNEY F.
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Customer did not leave a comment.

THOMASINA W.
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Everything was great! The U-Haul associate was the best. I think his name was Quincy? At any rate, this location is the only one I use.

Rodney F. | Overall Experience |
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Customer did not leave a comment.

BARBARA R.
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Make the after hours key drop more visible.

Etta S. | Overall Experience |
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I was so glad to have found them I realy.enjoyed doing business with them

jerry C.
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Customer did not leave a comment.

MICHELLE C. | First Impressions |
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Everything went so smooth I am still in awe and might I add grateful

Linda W.
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Customer did not leave a comment.

Kamil W.
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Customer did not leave a comment.

Wakisha H.
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It would be helpful to have more than one person at the desk to assist with clients renting to reduce the wait times in line.

JAMIE R.
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The wait was longer than usual but other that it was smooth and easy

SHEILA M.
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Good Day, I believe in giving credit where credit is due. This experience was much better than my last regarding the cleanliness of my cargo rental van. As per usual, Quincy, the young man who assisted me, was the consummate professional. And most of the other staff is friendly in my own personal opinion. As you can see, I'd become a frequent customer. The facility itself has always been clean and merchandise neatly displayed. Albeit I gave an overall above average rating in this review, a review for Quincy alone would be excellent. Thank you for listening and take care.

michael B.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

Gwendolyn T.
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Very quick and efficient. Great customer service.

CHRISTOPHER J.
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Customer did not leave a comment.

ARIANNA S.
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Stop making reservations at locations where the equipment is unavailable

Shandrum B.
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Customer did not leave a comment.

Lydia M.
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Customer did not leave a comment.

Jennifer A.
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Everything was great with my in person visit. I felt safe and sanitized and great customer service!

PATRICKJEROME L.
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The check in process with the General Manager was great. The return process the person was rude and unprofessional.

ELEANOR H.
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Customer did not leave a comment.

Jeanetta H.
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Customer did not leave a comment.

SHEILA M.
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Treat people the way you'd want to be treated at all times, especially in the midst of this deadly pandemic. I was given a cargo van 5 minutes after another customer had just dropped it off. It was not properly cleaned and I know that sanitation was not at its best. Thankfully, I brought my own can of Lysol. Despite questioning Lorenzo, the employee, about the cleanliness of the van, he insisted that it was clean. I informed him that I was at the gas station and right behind the same Uhaul van being turned in which is how I knew it was the same van. Plus, I made note of the tag number. I ended up not using the van for moving purposes because my helper had to work mandatory overtime, so the van was returned in the same condition that I received it, with a nasty/filthy cup holder and dirty in the back. I really didn't appreciate it. Covid aerosol droplets can linger on certain surfaces. Surely, what I'm sharing can and should be verified regarding the time-frame in which the van was rented. I'm always amazed at how people treat other people. Thank you for listening, stay safe, and take care.

phillip W.
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Superior customer service

ROBERTO L.
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Customer did not leave a comment.

GLENDA O. | First Impressions |
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Everyone went over and beyond to make sure that we got what we needed Thanks for your good service.

Taquarius T. | Overall Experience |
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I’m very upset with the service I received from the old national location. Even with the COVID situation they didn’t try to help with assistance with some of us who was infected by COVID. I was constantly harass even after I told them the truth and even tried to pay reduced payment to hold my storage. Every company out here has giving people assistance until they got back right from the COVID. Uhaul didn’t care about the customer and sold my stuff even when I wanted to try pay something. I’m very upset I lost a lot things my Grandmother had before she pass this year in June.

Dee B.
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An equipment back text would be nice to receive to remind a renter what time to return. After a long road trip date and time is not always remembered.

lashaunda S.
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Customer did not leave a comment.

RANDY J.
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Make sure you clean after use!!

TEARRE' J.
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Customer did not leave a comment.

sherricka H.
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Customer did not leave a comment.

Kimberly J.
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Customer did not leave a comment.

Earnestine D. | Overall Experience |
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Customer did not leave a comment.

DEBORAH R.
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Training/poor customer service with every reservation multiple calls to make corrections and long hold times, l won't be back U-haul clearly does not have the customer at heart

KERRY S.
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Customer did not leave a comment.

DEMETRIA D. | Overall Experience |
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Customer did not leave a comment.

GREGORY W.
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Customer did not leave a comment.

Michael G.
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Keep doing what you do.

Marcus R.
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Customer did not leave a comment.

CRAIG A.
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The only hiccup that we encountered was that the trailer was stuck to the trailer positioned directly behind it. It just took a few minutes to release the trailer. May want to consider spacing out the trailers if possible.

AUDREIA F.
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The staff was friendly!

Rashan D.
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Customer did not leave a comment.

Keefe J.
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Customer did not leave a comment.

RACHEL W.
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The customer experience was over all very good. It was much better than years ago when you rented a truck from that ssme location so, I would recommend this location.

Willie A. | First Impressions |
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Tyrone provided excellent service and was very patient throughout the whole transaction

Gerald J.
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Excellent costumer service from both the Manager on duty inside the shop and the attendant delivering and checking the car upon returning it.

Jasmine B.
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Customer did not leave a comment.

JOEY W.
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My reservation was moved twice from the original location i selected. The location was out of the way but the service was helpful once we arrived at the new pickup location.

Amatrian H.
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Customer did not leave a comment.

Dartez M.
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Nothing at all service is great as it is !!!

Martisha C.
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Customer did not leave a comment.

leonard C.
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Customer did not leave a comment.

Angela G.
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Customer did not leave a comment.

WILLIE H.
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Customer did not leave a comment.

Michael M.
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Friendly, courteous and quick,

LETIA R.
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Customer did not leave a comment.

Kenneth T.
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Customer did not leave a comment.

JEWELL P.
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Customer did not leave a comment.

Quaveon B.
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Customer did not leave a comment.

Peter O.
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Customer did not leave a comment.

Alexa S.
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Customer did not leave a comment.

JENNIFER C.
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Customer did not leave a comment.

MAREUS F.
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Customer did not leave a comment.

ALICIA B.
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Customer did not leave a comment.

SHAREASE M.
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Great service

Delandra B.
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I was misinformed of some information pertaining to a unit, but the gentleman obliged my request, and was helpful.

James F.
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5 star U-Haul location. No complaints.

Shajuana C. | Overall Experience |
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Customer did not leave a comment.

Kimberly J. | First Impressions |
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Customer did not leave a comment.

KELSEY M.
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Customer did not leave a comment.

Lonnie M.
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Customer did not leave a comment.

gregory H.
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keep up the great work

DARREL N.
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Customer did not leave a comment.

Meriam D. | Overall Experience |
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Uhaul customer service was superb. The facility was nice and clean. The security measures in place assured me that my belongings would be safe. Convenient and close to home. Thank you Uhaul for your efficiency and taking out the guess work for my move and storage.

Alvin B.
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Customer did not leave a comment.

PRISCILLA L. | First Impressions |
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I was very impressed by the service that I received from U-Haul!!! The staff was very professional and the Manager was especially helpful with the mov-in process, he showed me all around the facility, the bathrooms were clean and well lighted,I didn't have enough light in my unit and he provided me with more lighting. I've done business with a lot of storage facilities and this one gets a 5 star rating!

PRISCILLA L.
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Good energy. Very professional. No improvement necessary for what I needed.

EMMIE M.
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Customer did not leave a comment.

Leslie H.
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Use of the automatic doors after hours is a must! Allow access only from the inside because, when you have 2 or more people trying to move its very hectic to move around each other and get done in a timely fashion. No lights in the hallway by storage 2018 so you can't see whole storing your belongings. Yall need to work on these prices because storage shouldn't be thus high(180+). Still had to get it though

Jeffery L.
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Customer did not leave a comment.

Shirley D.
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Customer did not leave a comment.

FONTAINE W.
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Customer did not leave a comment.

tarra J.
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Customer did not leave a comment.

Kellie H.
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Customer did not leave a comment.

Anthony M.
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Customer did not leave a comment.

DIALLO B.
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Customer did not leave a comment.

SABINA O.
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Customer did not leave a comment.

Leslie H. | First Impressions |
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Only thing is its very pricey but overall, uhaul had great representatives at the store when I came in.

FRANK F.
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Great customer service.

Tonya B.
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The location did not smell to good....also I smelled cologne the whole trip and back in the van....so maybe a little spray or disinfectant to clean out the smell...,but overall great experience; great service and great price....thx

Trion C.
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Customer did not leave a comment.

BRYAN W.
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Excellent knowledgeable staff and friendly customer service!!!

Vanessa D.
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Customer service agent was very helpful and very nice he really made my visit very easy with his excellent customer service. The world need more people such as this young man working in customer service

LARISSI J.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

STEVEN C.
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Customer did not leave a comment.

ALMAMY B.
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Good

KISIA W.
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No utility dollies

SALENA B.
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Customer did not leave a comment.

KARIN G. | Overall Experience |
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Overall my experience was great. I had a little issue with gaining access to the facility, but after explaining my problem with the staff, they were able to clear all of the issues I had.

Gaylyn C.
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Customer did not leave a comment.

Geneva J.
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Customer service was great (Jessie)!

Keith W. | Overall Experience |
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My whole storage unit and everything im it had mold which required me to have to trash everything in there.

alesia H.
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Excellent customer service. I will use this location again

Michael M. | First Impressions |
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Great customer service

DeAndra J. | Overall Experience |
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Customer did not leave a comment.

Crystal G.
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The truck seems to need an alignment. It was rough to drive and pickup speed over 40 mph

Veronica C. | Overall Experience |
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My items were exposed to moisture and subsequent damage. The door to the unit was faulty and did not have an adequate seal. When I informed the store, nothing was done.

GARY G.
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It was very fast a great experience, and would not change a thing.

ERIC B.
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Customer did not leave a comment.

STEVENSON O.
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Customer did not leave a comment.

VERONICA R. | Overall Experience |
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Customer did not leave a comment.

Tiffani M. | Overall Experience |
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Customer did not leave a comment.

denise r. | Overall Experience |
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Customer did not leave a comment.

connie m. | First Impressions |
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Friendly and gret personality

CATHERINE P. | Overall Experience |
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Customer did not leave a comment.

Brian Jamal J. | Overall Experience |
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Customer did not leave a comment.

peggy delores t. | First Impressions |
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Customer did not leave a comment.

nicole b. | Overall Experience |
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Too Expensive

Precious R. | First Impressions |
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Customer did not leave a comment.

Karen J. | Overall Experience |
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nice to have a smooth transaction during this trying time

Jalesa P. | Overall Experience |
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Customer did not leave a comment.

MIKE R. | Overall Experience |
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Tyrone is a great GM, I always enjoy catching up with him. He runs a tight ship M.R.R

Amanda L. | First Impressions |
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The guy them waited on me was very rude he didn't even speak and when I say rude I mean very rude plus a bad attitude

Jalesa P. | First Impressions |
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The customer service here was HORRIBLE. This location is by far the worst UHAUL place that I have ever been to.

David G. | First Impressions |
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Good people

Vanessa W. | Overall Experience |
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Everyone was very friendly and always had a sile on their face.

Janella S. | First Impressions |
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Everybody did great and I had no problems.

Donnetta J. | First Impressions |
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This location I have used before I was pleased then I am pleased now

Lecora B. | Overall Experience |
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Great people.

Joshua P. | First Impressions |
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Customer service was great, no issues.

amira b. | First Impressions |
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awesome service; no issues

Lauren M. | Overall Experience |
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I had a bad experience with the staff while having my belongings in storage. I would not recommend this particular location to anyone.

Patria C. | First Impressions |
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Good service very calm, I was disappointed that I reserved a rental on Tuesday, but no one could find it, but they did have one I could get.

Petter G. | Overall Experience |
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The lady working at the counter was very professional and helpful. It was a true pleasure to deal with her

tanee c. | Overall Experience |
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A friendly place good customer service

Sharron B. | Overall Experience |
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Tne staff at uhaul on old national highway was professional, articulate and very knowledgeable about the storage, rental trucks and equipment. The manager and his team were always nice.

Erskine L. | Overall Experience |
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Id like to give a special thanks to Tyrone Thompson and the employees they were very professional and helpful i would recommend this Uhaul facility to everyone everything about it is tip top

DIANE S. | Overall Experience |
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Thankyou

Lecora B. | First Impressions |
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I was treated with care and concern as I was going through a difficult situation for which I will always be grateful.

Farlarieo P. | Overall Experience |
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exceptional service

sheryll c. | Overall Experience |
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BEST WISHES ALWAYS. It was great doing business with you all and THank you for your business. I used to pay 69 dollars each month for storage and was surprised my bills came up more than 400$

Ibra M. | Overall Experience |
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It''s my first time to rent storage :above my expectations, price affordable, good customer service. Thanks!

Santrella D. | Overall Experience |
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Customer service is not good at this location.

Henvick W. | Overall Experience |
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I needed extra hours to access storage,but other than everything else was Kool

Timothy M. | First Impressions |
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It was terrible. Costumer service was terrible. They talk you with no courtesy. And they don't explain to you thoroughly what your paying for and how there system works.

Marie W. | First Impressions |
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Quincy really made my day at the I have been given the runaround on Peter Street about my storage unit which was canceled by an employee at Peter Street and my truck wasn't ready at the Campbellton Ro

Keshia P. | First Impressions |
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Great service

jerome g. | Overall Experience |
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N/a

sandra b. | First Impressions |
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Very helpful and friendly service and supportive staff. Mr Tyrone was awesome! !

JeffREY B. | First Impressions |
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Good service

Jonathan J. | Overall Experience |
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Great Facility. Very organized and clean. Some employees are nicer than others which can only be controlled so much by a company, however it’s clear that the manager runs a tight ship!

Sonja W. | Overall Experience |
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Will recommend

Renee J. | Overall Experience |
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The .manager and his staff are very helpful and professional which means a lot

ALEYSHA P. | Overall Experience |
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I had the most horrible experience dealing with this facility (ONH). PLEASE find another place to store your items. This facility is kept well, but the service and practices are unethical. Beware!!

Wylma G. | Overall Experience |
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My entire belongings were damaged by Mold, I let the Manager know, he acted like he was unconcerned and took a few pictures, he didn't make a claim, a month later I had too, by then everything gone

Quintell G. | Overall Experience |
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I used the storage and alll my belongings had mice poop all over them and they molded and in boxes. I use moth balls and my belongongs are damaged..

Lundy J. | Overall Experience |
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No Comment

Darrell B. | Overall Experience |
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Tyrone act upperty , He need a serious attitude check. Hood rat Ny Kee has the same problem with customers. She have been wearing the same black leggings all this year. Send a Mystery Shopper by.

Cheryl W. | Overall Experience |
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N/A

Timothy L. | Reservation |
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Very poor experience. The initial gentleman who assisted me was cool however there was some miscommunication and the General Manager Tyrone Thompson needs more customer service training. Horrible!!!!!

Linda B. | Overall Experience |
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I had mold on my pictures. Also a stain on my mattress so, the warranty is out the window. Other than that, I was pleased with U-haul. Upset about my mattress and, pictures. :-(((((....

lUCRETIA S. | Overall Experience |
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Bugs, rotten, danage to property

Bonita H. | Overall Experience |
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Tyrone displayed professionalism and pride in this facility- always ready to assist and answer questions.

Pleaz Anthony W. | Overall Experience |
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Great experience.

Mattie M. | Reservation |
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I want to thank you all for everything, i will call back soon i promise. You were very helpful and your custome serves was great. A gain thank you.

Tasheem B. | Overall Experience |
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Uhaul is great,I will always use them If I need storage again

Horatio G. | Overall Experience |
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I did not like the phone calls and mail sent to my job. I got in trouble for that. Never again!

terri h. | Reservation |
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Staff was professional and very helpful. Special shout out to TJ who made my move out experience less stressful. Would recommend this location to others

Freddie J. | Overall Experience |
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Thank 4 your help...

Consulelo d. | Reservation |
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I was upset that I recieved a truck with a bad tire on it and it went flat during my move. I had to wait for roadside assitance and I was not able to complet my move in one day as planned .

billie f. | Reservation |
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Always great customer service wouldn't deal with any other company!

yolanda b. | Overall Experience |
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My Uhaul experience was perfect and yes i will recommend to all family and friends.... Thanks to employees for being helpful. Y.Bridgewater

LaShanda E. | Overall Experience |
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My only suggestion is to allow people to move out at any point during a month, with pro-rated fees. Instead of customers having to pay for an entire month, even if they aren’t occupying the space.

CHRISTI D. | Overall Experience |
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Too often these surveys are subjective with answers that should not resolve with yes or no. This Uhaul has worked to improve on its customer service over time. If needed, I would rent storage again.

antonio f. | Overall Experience |
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I think any place off of old national is run by ghetto ignorant people. Not just just black. They all meet up on old national highway to be belligerent nasty people.

Lila P. | Overall Experience |
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Great staff. Helpful and had great follow up to my questions and requests. Cleanest cavity EVER!

Billye J. | Overall Experience |
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The customer service was great the facility was clean. U- Haul is the only company i use for truck rental/ storage needs!

Lauren P. | Overall Experience |
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The staff at this location were amazing.

No reviews have been submitted for this location.

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