Customer Reviews for U-Haul Moving & Storage of College Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of College Park

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Ashley W. on

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It was fast and easy for pick up and drop off.

Beverly W. on

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Very professional employees

vivi t. on

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Ada H. on

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Lecora B. on

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I was treated with care and concern as I was going through a difficult situation for which I will always be grateful.

joy s. on

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Arieal H. on

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customer service was horrible bad rude attitudes the young lady was cursing the whole time

Vincent M. on

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Staff: Very courteous and helpful. Truck was clean and ready to go the short distance I needed to travel.

Corey K. on

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GREAT GREAT SERVICE

Curtis C. on

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Great service. Old National Highway College Park, GA

Karen W. on

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Jermaine E. on

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Farlarieo P. on

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exceptional service

Thomas E. on

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sheryll c. on

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BEST WISHES ALWAYS. It was great doing business with you all and THank you for your business. I used to pay 69 dollars each month for storage and was surprised my bills came up more than 400$

Rosalind B. on

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Becki B. on

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Sherri W. on

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Sennie S. on

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Everything was excellent!

Gregory K. on

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Not 1drop of A.C., Horable trip for 2days. Please have Fixed Truck ran excellent

LEWIS M. on

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Very Fast Return and Go Process .......... Thanks

Diana S. on

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KELLI D. on

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Shunya M. on

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Ibra M. on

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It''s my first time to rent storage :above my expectations, price affordable, good customer service. Thanks!

Erron H. on

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Brock R. on

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TAMARA P. on

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Onyeche S. on

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The equipment I rented from this location was not in full working order, but I was expected to pay the full regular price for the rental. When I requested a switch out it was denied because they already did the paperwork with that equipment number on it and they (General Manager/Owner) did not want to change the paperwork. I try to support businesses near me, but I will never rent from this location again and the sad thing is that the General Manager/Owner could care less.

Lisa C. on

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Yakhouba D. on

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I didn't know why you guys charged my card twice.

Robert M. on

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Santrella D. on

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Customer service is not good at this location.

valerie m. on

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Vera J. on

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Darlean C. on

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Carl M. on

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Stop over charging people credit cards after they have cheched out.

Alez D. on

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Emily K. on

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Marilyn R. on

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richard t. on

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Always available and will use again.

Henvick W. on

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I needed extra hours to access storage,but other than everything else was Kool

Lawanda D. on

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Worst experience of my life.

Timothy M. on

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It was terrible. Costumer service was terrible. They talk you with no courtesy. And they don't explain to you thoroughly what your paying for and how there system works.

Timothy M. on

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Be more professional talk to your customer with courtesy. Explain he contract in detail instead of the consumer to figure it out

Leon M. on

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Quanasha B. on

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Customer was talking on her mic the entire time and wasnt able to hear my questions.

Sheryl T. on

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Marie W. on

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Quincy really made my day at the I have been given the runaround on Peter Street about my storage unit which was canceled by an employee at Peter Street and my truck wasn't ready at the Campbellton Ro

ERICKA P. on

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Make sure the equipment is in clean and serviced the truck barely wanted to run

Jason W. on

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The team was AMAZING and helpful!

Sam J. on

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Continue the Great service.

Michael F. on

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Deborah J. on

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The are some rude people bad attitude

Simona A. on

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Taurus H. on

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Keep up the good work. Thanks

Valissa M. on

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Provide enough folks to assist with rental returns so that customers are not waiting so long.

Simms W. on

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Returning the equipment on the phone was a nightmare. Both in the web browser and the app. I have a modern iPhone running the latest software and I had to hobble through it.

fuller s. on

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Regina A. on

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Keshia P. on

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Great service

Pamela G. on

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Linda C. on

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Pleasantly surprised by the professionalism of the staff and the latest model truck. Best U-haul experience ever!

Larry T. on

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Whitney W. on

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MARSHALL L. on

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Gwenette B. on

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Gregory W. on

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Anthony D. on

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Jean H. on

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Nothing it was a good visit

Dianeth Z. on

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If you would like to know my experience with this facility I would be willing to talk on the phone or in person. ???? I normally don't rate businesses, but this experience I had to...

kientazya h. on

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I told the lady at the counter I was going one way and she wasn't listening and messed everything up

Nykee T. on

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Shanika D. on

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Quincy and Tyrone Were EXCELLENT!!!!!

Demarcus D. on

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Audrey Elaine T. on

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Gail H. on

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Keep doing what you are doing,a "GOOD JOB"

TIAWIAN C. on

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jerome g. on

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Theresa D. on

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Good friendly fast no hassle service from pickup to dropoff. This location offers many services to fit your needs and that is very helpful. Clean equipment and staff was very helpful. Thank you

gabriel r. on

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Chatora B. on

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michelle s. on

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William H. on

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Great experience.

Thusitha J. on

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N/A

Susan P. on

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Very very little air condition. Very hot in truck. No blankets

Ricketta W. on

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This IS NOT the location I chose. It was 30 miles AWAY from the original 8 mile location I selected!

Clifford H. on

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Antonio S. on

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Kasi B. on

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The general manager is very rude and doesn't know how to speak to his customers.

Angela K. on

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CRAIG J. on

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Associate who took care of me needs to understand it’s very Rude to answer the phone while you have a paying customers in front of you. She put phone on hold when I sighed.

jennifer B. on

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The young lady who helped us could use a bit of customer service training. Other than that the experience was very smooth.

Ronnie B. on

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The employees was professional cudious, If and when i need them I will go see them

Joseph D. on

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Customer service needs improvement

brian f. on

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clayton b. on

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https://www.tribstar.com/news/local_news/bell-renowned-veterinarian-spent-years-on-vigo-county-school-board/article_ddccbbbe-cb0a-517d-ba08-f453ba566351.html More on the history of one whose heirlooms Uhaul calls "trash". You stole heirlooms of this man and you are responsible for their hasty return. Dr. Clayton Ernest Bell

sandra b. on

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Very helpful and friendly service and supportive staff. Mr Tyrone was awesome! !

MARSHALL L. on

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This is our choice rental center they always give us their best equipment and the most Excellent Service!!!

sandra b. on

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Denise R. on

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The tires need to be inspected before a customer rents it. I had a blow out on the highway which could have resulted in a bad accident. The response was those things happen. No compensation was offered to compensate my violated time. In fact, I was char h.g ed an extra day! They called me 2 days later asking when I was going to return it when it was there for 2 days!

Carresha B. on

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RICKY R. on

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Lower weekend mileage rates....

Robert R. on

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jacklyn p. on

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Lawrence B. on

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Keep up the good work

Linda K. on

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Amoson H. on

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Cynthia G. on

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olivia h. on

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Rubin F. on

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The representative Tiana was the worst associate I’ve dealt with in life. When I picked up the truck she did not greet me, but instead looked at me as if I was bothering her. She then proceeds to finish her cell phone conversation and then asks my name. The entire experience was the worst. At return, there was no one outside to assist so I go inside and again she does not greet me, but instead states, “you can go outside, he’s coming.” I ask her “why the attitude?” And she replies, “you can go back outside.”

JeffREY B. on

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Good service

joy e. on

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My car was left in the lot there overnight because of difficilt circumstances. When I returned my car window was busted out by a huge boulder.and ramsacked.

Dennis M. on

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Pamela N. on

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The hour's of inside storage could be later than 7pm, and far as my rental truck goes use Clorox wipes and wipe down the dashboard and seats etc.

CHARLENE W. on

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Very professional ask all my questions

patty h. on

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Jonathan J. on

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Great Facility. Very organized and clean. Some employees are nicer than others which can only be controlled so much by a company, however it’s clear that the manager runs a tight ship!

Michelle F. on

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Customer did not leave a comment.

JUSTINA T. on

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Tasheem B. on

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To improve, they need better driving trucks they dont skake,they also told me I was paying 19.99 but I end up paying $98.00 I will never use them again

clyde d. on

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Sonja W. on

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Will recommend

Renee J. on

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The .manager and his staff are very helpful and professional which means a lot

ALEYSHA P. on

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I had the most horrible experience dealing with this facility (ONH). PLEASE find another place to store your items. This facility is kept well, but the service and practices are unethical. Beware!!

Wylma G. on

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My entire belongings were damaged by Mold, I let the Manager know, he acted like he was unconcerned and took a few pictures, he didn't make a claim, a month later I had too, by then everything gone

Quintell G. on

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I used the storage and alll my belongings had mice poop all over them and they molded and in boxes. I use moth balls and my belongongs are damaged..

Lundy J. on

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No Comment

Darrell B. on

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Tyrone act upperty , He need a serious attitude check. Hood rat Ny Kee has the same problem with customers. She have been wearing the same black leggings all this year. Send a Mystery Shopper by.

Cheryl W. on

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N/A

Timothy L. on

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Very poor experience. The initial gentleman who assisted me was cool however there was some miscommunication and the General Manager Tyrone Thompson needs more customer service training. Horrible!!!!!

Linda B. on

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I had mold on my pictures. Also a stain on my mattress so, the warranty is out the window. Other than that, I was pleased with U-haul. Upset about my mattress and, pictures. :-(((((....

lUCRETIA S. on

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Bugs, rotten, danage to property

Bonita H. on

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Tyrone displayed professionalism and pride in this facility- always ready to assist and answer questions.

Pleaz Anthony W. on

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Great experience.

Mattie M. on

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I want to thank you all for everything, i will call back soon i promise. You were very helpful and your custome serves was great. A gain thank you.

Tasheem B. on

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Uhaul is great,I will always use them If I need storage again

Horatio G. on

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I did not like the phone calls and mail sent to my job. I got in trouble for that. Never again!

terri h. on

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Staff was professional and very helpful. Special shout out to TJ who made my move out experience less stressful. Would recommend this location to others

Freddie J. on

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Thank 4 your help...

Consulelo d. on

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I was upset that I recieved a truck with a bad tire on it and it went flat during my move. I had to wait for roadside assitance and I was not able to complet my move in one day as planned .

billie f. on

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Always great customer service wouldn't deal with any other company!

yolanda b. on

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My Uhaul experience was perfect and yes i will recommend to all family and friends.... Thanks to employees for being helpful. Y.Bridgewater

LaShanda E. on

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My only suggestion is to allow people to move out at any point during a month, with pro-rated fees. Instead of customers having to pay for an entire month, even if they aren’t occupying the space.

CHRISTI D. on

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Too often these surveys are subjective with answers that should not resolve with yes or no. This Uhaul has worked to improve on its customer service over time. If needed, I would rent storage again.

antonio f. on

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I think any place off of old national is run by ghetto ignorant people. Not just just black. They all meet up on old national highway to be belligerent nasty people.

Lila P. on

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Great staff. Helpful and had great follow up to my questions and requests. Cleanest cavity EVER!

Billye J. on

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The customer service was great the facility was clean. U- Haul is the only company i use for truck rental/ storage needs!

Lauren P. on

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The staff at this location were amazing.