Customer Reviews for U-Haul Moving & Storage of College Park

Rating:

5.0

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Rating:

5.0

My experience was great. I was greeted inside and outside by employees. Ordered truck and equipment online and everything went smooth when I came in to pickup vehicle and to return it. Friendly,informative and helpful staff.

Rating:

3.0

The truck was so nasty and smells real bad

Rating:

1.0

Rude disrespectful workers

Rating:

5.0

Only issue that I have was with the vehicle the air conditioning system wasn't working properly. The service I received was great I was very much taken care of and was very respected in and out Thank You Kerry Carter

Rating:

5.0

N/A

Rating:

5.0

Upgrade 26' box trucks. Newer trucks will make the moving experience much easier.

Rating:

5.0

Your team is great

Rating:

4.0

Communicate with customer and the location on what is actually available and what is not

Rating:

5.0

Quick fast and easy Very polite people

Rating:

5.0

Great customer service

Rating:

5.0

The customer rep is excellent kind friendly and very informative. She answered any questions and concerns. Thank you.

Rating:

5.0

Murphy is awesome, he made sure I was set up for trailer pick up and his customer service was off the chain.

Rating:

5.0

Experienced, polite, knowledgeable and efficient staff.

Rating:

1.0

My truck wasn't available. They made me a New reservation for a location with a broken truck.

Rating:

1.0

Didn't process my discount card ask them to do and that was in the notes of the rental

Rating:

3.0

Too expensive

Rating:

4.0

Had trouble navigating web site

Rating:

4.0

Great customer service!!

Rating:

5.0

Fix that gas gauge... It moved so slow... that was only after I put 10 more in after putting 15... $25.00 worth of gas at 3.84/gal should have moved it to more than 1/4 of a tank at least and the meter stayed in the same spot for the whole trip. Have no way of knowing what gas was used or the proper amount in tank after putting gas in.

Rating:

5.0

Loved the customer service I would definitely use Old National hwy uhaul again. Fast process

Rating:

5.0

Yes would recommend a friend

Rating:

5.0

I reserved a $7 dolly they didn't have any because people has been stealing them so I got a 10 dollar dolly which the representative said U-Haul should reimburse me because I reserved it and the online services should have mentioned said that and I could have went to another location so I called the customer service and asked her about everything because the total was $92 and some change and come to find out I was charged gas I put gas in the truck before I pulled to U-Haul location and I have my bank statements to prove it the person who took the call was very rude and nasty she asked if I have a receipt and hung up in my face to this experience by far the worst and I knew I should have went with my first mind go to home Depot smh

Rating:

5.0

Everything went great!

Rating:

5.0

Thanks for the great customer service.

Rating:

5.0

Nothing. Personnel was polite and efficient. Equipment was clean and in good working order

Rating:

1.0

I did not like the service and I would never use you have again they are rude and disrespectful

Rating:

5.0

The staff at the Old National was professional and courteous. I enjoyed my experience all together now

Rating:

3.0

make sure that the truck is serviced and the check engine light is not on.

Rating:

5.0

Nothing

Rating:

2.0

I asked the person checking me out why there was a difference in price and he said I don't know go look at your receipt. He was very unprofessional and all he had to say was there was a difference in the fuel level. He then proceeded to make a smart comment which almost erupted into a fight.

Rating:

5.0

Best customer service ever, I will always rent at this location

Rating:

1.0

First of all I did not receive back the 97 dollars that was held on my card incase I did not return the truck,second they charged me for 2 days instead of one.third ,they charged me 86 dollars for my mileage when it should of been 43 dollars.because it was supposed to of been .40 cents a mile...my total bill was 197 dollars .43 dollars ,plus 19.95 for the rental ,plus 10 for insurance is all it should of been.. RIP OFF...

Rating:

5.0

I like it 👌

Rating:

5.0

Both men that I dealt with on Saturday was extremely courteous and expeditiously customer service oriented. Thank you for you service.

Rating:

5.0

Nothing. Just keep doing what you are doing.

Rating:

5.0

Great customer service. Very friendly and helpful. I would highly recommend them to anyone.

Rating:

3.0

The staff is alittle rude, and condescending. They desk staff needs to work on how they talk to people and keep their ghetto comments to themselves. The guys who are runnign around helping, hooking up and making sure the people dont need help were great. Other then that the facility was great.

Rating:

4.0

One of the best Uhaul Centers that I have done business with and they are really good.

Rating:

3.0

Provide a Clean maintained truck. I drove a truck that was shaking not very operable and I was on the interstate. This truck was also extremely dirty . Please do better .

Rating:

2.0

I inform uhaul I was moving out of storage unit on Feb 11 2022 when I picked up trailer that day, it's not my fault uhaul didn't make note of this. It was left clean and unblocked as of February 11th.

Rating:

3.0

The service inside at the counter is great!!! The thin guy outside who supposedly cleans the vehicle is one if the rudest and unprofessional people i have ever encountered. The vehicle was dirty inside and it smell horrible. I tell him and he didn't care and was not gone clean it. Then, he said me move my car to from one place to the handicap. He told me you can't park there. I asked why and he said because your leaving your vehicle and you need to go park next door at Strship. I told him I can walk that far cant you see im handicap? He speaking so rude with a nasty tone. He said, “I TOLD YOU NOT TO PARK THERE”! I told him yes I am!!! ASK YOU CAN SEE MY CAR iS MARKED HANDICAP!! AND I AM HANDICAP!! Uhaul need to send him to training. I started to record him and send it the ADA, BBB and the community neighborhood app!! He is going to get UHAUL SUED!! He obviously don't know the LAW! He better watch what he say and how he say it to people. yes the Napoleon syndrome.

Rating:

2.0

Reservation was not there for my schedule time.

Rating:

1.0

Employee attitudes

Rating:

5.0

Everyone was very helpful and professional especially Jessie

Rating:

4.0

Nothing to add at this time

Rating:

5.0

Taking cash payments is essential. This location doesn't take cash payments. That's my only gripe. Service was great!

Rating:

5.0

Both employees were on task. Pleasant & Professional.

Rating:

5.0

Nothing

Rating:

5.0

The staff was always helpful and courteous! Thank you!

Rating:

3.0

Make sure your 15ft trucks are equipped with a dolly as advertised. Also, ask the employees to be more flexible with changes.

Rating:

2.0

Had problems with my payment

Rating:

4.0

Ms. Lekeisha Terry was very helpful and knowledgeable. Her goal was to get me what I reserved by any means necessary. I truly appreciated her willingness to go above and beyond to make me (the customer) happy!

Rating:

5.0

Everything was great!

Rating:

5.0

This was not the original location I requested there should be a mileage discount as well as a discount for leaving the gas tank above the level I received it.

Rating:

1.0

The rental reeks of marijuana smoke and the u-haul was raggedy.

Rating:

5.0

Good Service

Rating:

5.0

Thank youall.

Rating:

2.0

6. Would you recommend this U-Haul storage facility to a friend? No, not this particular one. Your female staff was very rude. In particular, a female that worked the Saturday morning shift on January 8th, 2022. I was late to picking up my rental truck - as most people are. I know I 'm not the first. This particular woman actually called to ask if I was still coming for the rental. I told her I was; as I was trying to explain my lateness, she hung up on me. She didn't care - which is not professional customer service U-Haul prides itself on. The woman never stated: "if I don't come at XYZ time, you will lose your rental". But apparently, because I did not come when she thought I should have arrived, she (staff) canceled my reservation. I came maybe 30 mins -45 mins after her call. I thought with her calling to ask if I still wanted the rental (which I was grateful for) was an understanding that I was still coming. But if U-Haul is just looking to make money and not have satisfied customer service, I should not have been surprised. Disgruntled staff that don't like their job shouldn't take it out on customers. People expect better when you service people in your community. Let's see what happens with this review. I'll wait. Harlen

Rating:

2.0

I took out insurance for the unit, unfortunately it had a hole in the top which ruined all my towels, sheets, several pairs of shoes, a coat and several pairs of pants and blouses. I told this to one of the employees as I was getting my stuff from the unit. I took pictures and a video as I was moving my stuff out. I was later told by one of the employees that they had to take the pictures not me and therefore I couldn't put in a claim. I will NEVER use U-Haul storage again, nor will I recommend it ( especially this location) to anyone.

Rating:

5.0

More than helpful. My storage was moved just because the Manager noticed there wasn't a light were my unit was. He moved me to a unit with a light that had just become available.

Rating:

5.0

Great customer service.

Rating:

5.0

Staff is above average, Especially Ms. Maxine at this location. (5400 Old National Hwy)

Rating:

5.0

The facility was great my experience was great and I've had this storage space for over 6 years thank you!💯

Rating:

1.0

This was the worst experience I’ve ever had, storage unit was booked online and paid for but when I arrived they didn’t have it available. Was told I got a refund an it would be back on my card being that I was charged twice but nothing has yet to come back on my card

Rating:

5.0

I would recommend This Location because the Staff is very Friendly, Professional & they put their Customers First. I myself will continue to go to the UHAUL on OLD NATIONAL HWY, COLLEGE PARK, GA if I ever need to rent a truck or a storage.

Rating:

3.0

The manager told me I would’ve been charged 100 dollars per item left in 411 storage. Didn’t offer any help towards the situation.

Rating:

5.0

To whom it may concern: A personal comment to U-Haul on Old National Hwy, the Management there was sos on their job 3 yrs. I rented and I was very satisfied many people gave me horrible experiences about thefts but I had none. Even during Covid-19 I was and though I'm senior citizen and had no one to help me move out the manager Mr. Thompson saved me from my distress. please note his kindness and willingness to go beyond what's expected and I will recommend this location. Thanks to all U-Haul employees in College 😀!!!

Rating:

5.0

The staff was very helpful and knowledgeable.

Rating:

1.0

It was a poor, because I keep getting billed for an amount I already paid to close out the storage unit. Now, I’m getting billed every week. I cannot paid again and my storage was already auctioned off. I even left left a message with a lady in the office and I don’t think she relayed the message.

Rating:

1.0

I found rat doo doo droppings all in my clothes and on the storage floor i had to throw all my clothes away that they was living in and got no refund cause they say i didnt have insurance so i loss everything worst experience ever

Rating:

5.0

Professional and very courteous

Rating:

1.0

The staff were always rude and too busy to help you. I had this storage for a few years. The staff were consistently rude for each time I had to deal with them. I hated paying this bill because I felt I was paying for these people to behave the way they did. Awful experience. A weight lifted off when I moved all my stuff out.

Rating:

4.0

My experience with this facility was good 👍

Rating:

5.0

very helpful with a good rate

Rating:

5.0

No comment is necessary after two good years of service Thanks again.

Rating:

1.0

The storage unit was fine however some of the staff should not be in the front taking care of guest if they do not know how to treat nor talk to people. One sales person on particular told not only me but another guests “she’ll just cancel our reservation”, I’ve never known that to be the first resort anywhere especially when you’re spending money on storage units, trucks, and items in the store. Due to her attitude I canceled my unit as well as my truck and took my business elsewhere.

Rating:

4.0

None

Rating:

1.0

I made reservations at 12 for a truck and storage and was lead around until 9 to get a move in ready unit then got there at 5:30 am to have to wait another 3 hours to move in and then find gas due to the gas shortage and then to be charged another $15 for being late returning the truck back, I’ve used them for years and was very disappointed in my service

Rating:

5.0

THANK YOU

Rating:

5.0

So glad I chose this location. Will definitely recommend to others. You were my extended family for almost twelve years. I'm already missing you guys 😊

Rating:

4.0

I have used u-haul for a lot of years. My go to place for all my moving and storage needs

Rating:

2.0

Im missing a tv

Rating:

5.0

Very please

Rating:

4.0

Great experience

Rating:

2.0

Nobody at Uhaul actually completely fills out their forms. Without every person successfully putting the correct notes and information, it puts the customer at huge disadvantage.

Rating:

1.0

Uhaul is famous for the first month free but I was charged for the first month eventhough I rented the truck. Even after appealing to the manager he refused to honor that policy, I will tell everyone I encounter DO NOT GO TO UHAUL ON OLD NATIONAL HIGHWAY BECAUSE THEY ARE NOT A REAL UHAUL. THEN FOR THE SURVEY TO SAY "SHERRIE YOU QUALIFY FOR A FREE MONTH" IS TOTALLY RIDICULOUS! THEY TOOK ADVANTAGE OF MY SITUATION AND I DON'T WANT ANYONE ELSE TO GO THROUGH THAT!!! STAY AWAY FROM UHAUL ON OLD NATIONAL HIGHWAY IN COLLEGE PARK GEORGIA!!!

Rating:

2.0

The woman who works there is a complete idiot and she has no idea what she’s doing and she might as well be deaf because she doesn’t listen at all. And why do I need to purchase a specific lock just to rent a unit and it’s the most expensive one, this facility is a scam and you guys love taking advantage of people.

Rating:

5.0

VERY ATTENTIVE STAFF ALONG WITH VERY CLEAN FACILITY...THANK YOU!!!!

Rating:

5.0

I was so glad to have found them I realy.enjoyed doing business with them

Rating:

5.0

Everything went so smooth I am still in awe and might I add grateful

Rating:

5.0

Everyone went over and beyond to make sure that we got what we needed Thanks for your good service.

Rating:

2.0

I’m very upset with the service I received from the old national location. Even with the COVID situation they didn’t try to help with assistance with some of us who was infected by COVID. I was constantly harass even after I told them the truth and even tried to pay reduced payment to hold my storage. Every company out here has giving people assistance until they got back right from the COVID. Uhaul didn’t care about the customer and sold my stuff even when I wanted to try pay something. I’m very upset I lost a lot things my Grandmother had before she pass this year in June.

Rating:

5.0

Tyrone provided excellent service and was very patient throughout the whole transaction

Rating:

5.0

Uhaul customer service was superb. The facility was nice and clean. The security measures in place assured me that my belongings would be safe. Convenient and close to home. Thank you Uhaul for your efficiency and taking out the guess work for my move and storage.

Rating:

5.0

I was very impressed by the service that I received from U-Haul!!! The staff was very professional and the Manager was especially helpful with the mov-in process, he showed me all around the facility, the bathrooms were clean and well lighted,I didn't have enough light in my unit and he provided me with more lighting. I've done business with a lot of storage facilities and this one gets a 5 star rating!

Rating:

4.0

Only thing is its very pricey but overall, uhaul had great representatives at the store when I came in.

Rating:

5.0

Overall my experience was great. I had a little issue with gaining access to the facility, but after explaining my problem with the staff, they were able to clear all of the issues I had.

Rating:

1.0

My whole storage unit and everything im it had mold which required me to have to trash everything in there.

Rating:

5.0

Great customer service

Rating:

1.0

My items were exposed to moisture and subsequent damage. The door to the unit was faulty and did not have an adequate seal. When I informed the store, nothing was done.

Rating:

4.0

Friendly and gret personality

Rating:

3.0

Too Expensive

Rating:

5.0

nice to have a smooth transaction during this trying time

Rating:

5.0

Tyrone is a great GM, I always enjoy catching up with him. He runs a tight ship M.R.R

Rating:

1.0

The guy them waited on me was very rude he didn't even speak and when I say rude I mean very rude plus a bad attitude

Rating:

1.0

The customer service here was HORRIBLE. This location is by far the worst UHAUL place that I have ever been to.

Rating:

5.0

Good people

Rating:

5.0

Everyone was very friendly and always had a sile on their face.

Rating:

5.0

Everybody did great and I had no problems.

Rating:

4.0

This location I have used before I was pleased then I am pleased now

Rating:

5.0

Great people.

Rating:

5.0

Customer service was great, no issues.

Rating:

5.0

awesome service; no issues

Rating:

2.0

I had a bad experience with the staff while having my belongings in storage. I would not recommend this particular location to anyone.

Rating:

5.0

Good service very calm, I was disappointed that I reserved a rental on Tuesday, but no one could find it, but they did have one I could get.

Rating:

4.0

The lady working at the counter was very professional and helpful. It was a true pleasure to deal with her

Rating:

5.0

A friendly place good customer service

Rating:

5.0

Tne staff at uhaul on old national highway was professional, articulate and very knowledgeable about the storage, rental trucks and equipment. The manager and his team were always nice.

Rating:

5.0

Id like to give a special thanks to Tyrone Thompson and the employees they were very professional and helpful i would recommend this Uhaul facility to everyone everything about it is tip top

Rating:

4.0

Thankyou

Rating:

5.0

I was treated with care and concern as I was going through a difficult situation for which I will always be grateful.

Rating:

5.0

exceptional service

Rating:

5.0

BEST WISHES ALWAYS. It was great doing business with you all and THank you for your business. I used to pay 69 dollars each month for storage and was surprised my bills came up more than 400$

Rating:

5.0

It''s my first time to rent storage :above my expectations, price affordable, good customer service. Thanks!

Rating:

3.0

Customer service is not good at this location.

Rating:

4.0

I needed extra hours to access storage,but other than everything else was Kool

Rating:

1.0

It was terrible. Costumer service was terrible. They talk you with no courtesy. And they don't explain to you thoroughly what your paying for and how there system works.

Rating:

4.0

Quincy really made my day at the I have been given the runaround on Peter Street about my storage unit which was canceled by an employee at Peter Street and my truck wasn't ready at the Campbellton Ro

Rating:

5.0

Great service

Rating:

5.0

N/a

Rating:

5.0

Very helpful and friendly service and supportive staff. Mr Tyrone was awesome! !

Rating:

5.0

Good service

Rating:

5.0

Great Facility. Very organized and clean. Some employees are nicer than others which can only be controlled so much by a company, however it’s clear that the manager runs a tight ship!

Rating:

5.0

Will recommend

Rating:

5.0

The .manager and his staff are very helpful and professional which means a lot

Rating:

1.0

I had the most horrible experience dealing with this facility (ONH). PLEASE find another place to store your items. This facility is kept well, but the service and practices are unethical. Beware!!

Rating:

1.0

My entire belongings were damaged by Mold, I let the Manager know, he acted like he was unconcerned and took a few pictures, he didn't make a claim, a month later I had too, by then everything gone

Rating:

1.0

I used the storage and alll my belongings had mice poop all over them and they molded and in boxes. I use moth balls and my belongongs are damaged..

Rating:

5.0

No Comment

Rating:

1.0

Tyrone act upperty , He need a serious attitude check. Hood rat Ny Kee has the same problem with customers. She have been wearing the same black leggings all this year. Send a Mystery Shopper by.

Rating:

4.0

N/A

Rating:

1.0

Very poor experience. The initial gentleman who assisted me was cool however there was some miscommunication and the General Manager Tyrone Thompson needs more customer service training. Horrible!!!!!

Rating:

4.0

I had mold on my pictures. Also a stain on my mattress so, the warranty is out the window. Other than that, I was pleased with U-haul. Upset about my mattress and, pictures. :-(((((....

Rating:

3.0

Bugs, rotten, danage to property

Rating:

5.0

Tyrone displayed professionalism and pride in this facility- always ready to assist and answer questions.

Rating:

5.0

Great experience.

Rating:

5.0

I want to thank you all for everything, i will call back soon i promise. You were very helpful and your custome serves was great. A gain thank you.

Rating:

4.0

Uhaul is great,I will always use them If I need storage again

Rating:

1.0

I did not like the phone calls and mail sent to my job. I got in trouble for that. Never again!

Rating:

5.0

Staff was professional and very helpful. Special shout out to TJ who made my move out experience less stressful. Would recommend this location to others

Rating:

5.0

Thank 4 your help...

Rating:

4.0

I was upset that I recieved a truck with a bad tire on it and it went flat during my move. I had to wait for roadside assitance and I was not able to complet my move in one day as planned .

Rating:

5.0

Always great customer service wouldn't deal with any other company!

Rating:

5.0

My Uhaul experience was perfect and yes i will recommend to all family and friends.... Thanks to employees for being helpful. Y.Bridgewater

Rating:

4.0

My only suggestion is to allow people to move out at any point during a month, with pro-rated fees. Instead of customers having to pay for an entire month, even if they aren’t occupying the space.

Rating:

3.0

Too often these surveys are subjective with answers that should not resolve with yes or no. This Uhaul has worked to improve on its customer service over time. If needed, I would rent storage again.

Rating:

1.0

I think any place off of old national is run by ghetto ignorant people. Not just just black. They all meet up on old national highway to be belligerent nasty people.

Rating:

5.0

Great staff. Helpful and had great follow up to my questions and requests. Cleanest cavity EVER!

Rating:

5.0

The customer service was great the facility was clean. U- Haul is the only company i use for truck rental/ storage needs!