Customer Reviews for U-Haul Moving & Storage of College Park

4,148 reviews

5400 Old National Hwy   College Park, GA 30349
(Between Starship and Title Max)

(404) 767-0766

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 767-0766

5400 Old National Hwy
College Park, GA 30349
(Between Starship and Title Max)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They don't care to help you when you are behind in payments. I had this storage for years and they treat me like I just got it. They don't care.

roxana l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Yvonne W. 
Rating:
3.0

The truck was in pretty bad shape. One of the headlights was very dim. We were told we might need to add oil Ida light came on.

valerie C. 
Rating:
5.0

Customer did not leave a comment.

Justice G. 
Rating:
5.0

Jada & Quincy are both "The Bomb" when it comes to their customers & customer service!! Keep up the good work you two!!! You make people feel good when they are sometimes in stressful situations.

Crystal M.  |  First Impressions 
Rating:
5.0

Great service it’s look like storage unit was to small for all of my belongings

Lorraine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

Didn’t like when I needed some help cause I had a late payment no help from the so I close it out all together if I was in white folks area they would have helped

shaneka d.  |  Overall Experience 
Rating:
1.0

I'm in the moving business. I rent from Uhaul locations all the time. However renting at this location was not a pleasant experience. The truck had a check engine light on and drove rough. The customer service was horrible as well.

Jaquez B. 
Rating:
1.0

The truck I rented was nasty and smells real bad and the a.c. Did not work

Gregg D. 
Rating:
5.0

All employees were friendly and helpful and knew what they were doing job well done.

Larry H. 
Rating:
2.0

I was mis-lead about how much gas was in the van I was told that I had a full tank and found the van was half full!

STEPHANIE C. 
Rating:
5.0

Always have great customer service at this facility

TAUNYA F.  |  First Impressions 
Rating:
5.0

Everything from reserving online to being checked out and in was a smooth transition.

Jackie R. 
Rating:
4.0

Verify better about gas in U-Haul truck. What was wrote on the paper didn't match what was in tank.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia A. 
Rating:
3.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Nothing

CHARLES J. 
Rating:
5.0

Great Customer Service.Tyrone Thompson was very helpful.

Zieme C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gale M. 
Rating:
5.0

Great customer service and accommodating

Diana V. 
Rating:
5.0

Customer did not leave a comment.

Chanel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carey Marcus B. 
Rating:
5.0

Customer did not leave a comment.

robbie L. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

LANELL W. 
Rating:
1.0

The only complaint that I had with the facility was that it seemed difficult to access. I needed to swipe my U-Haul card at one location and then walk across the platform and swipe another location and thne walk in front of the sensor before I could get into the storage facility. If you do not do this on a constant or frequent basis it is possible to forget the steps, and I often got frustrated. This proved to be the height of tergiversation., otherwise I had a great experience.

Barry C.  |  Overall Experience 
Rating:
5.0

Na

David C. 
Rating:
5.0

Customer did not leave a comment.

Gloria R.  |  First Impressions 
Rating:
4.0

I'M A SATISFIED CUSTOMER...

Robert D. 
Rating:
1.0

Tell people what's the do and don't s. Quit tricking people out of hard earned cash

Mario R. 
Rating:
5.0

Very nice people. Very helpful. Really made my day considering my visit with another you all dealer college Park Washington road just awful!

John D. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Catrina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOVONNE G. 
Rating:
5.0

Customer did not leave a comment.

Steven J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
5.0

Customer did not leave a comment.

Yolanda J. 
Rating:
3.0

Customer did not leave a comment.

Melissa` M. 
Rating:
5.0

Nothing the young lady that service me was so professional & knowledgeable that a was blown away and informed her of this upon me leaving. This was truly unexpected service received at this location. I give this girl and the location a 10 star of my experience! Thank you

tahnita C. 
Rating:
4.0

Customer did not leave a comment.

Robyn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

YVETTE R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AUDREY W. 
Rating:
5.0

Customer did not leave a comment.

SHANTEL R. 
Rating:
5.0

Customer did not leave a comment.

MARC S. 
Rating:
1.0

I still haven't gotten my refund. It's been over a week since I received my receipt and over two weeks since I actually used the service meaning my receipt came a week late. No I will not be recommending this service to someone else!

Reshaun S. 
Rating:
1.0

Staff is very rude and nasty especially the manager Tyrone and his girlfriend and son working at the counter. They talk to everyone this way even if your an employee. I will never get anything from this facility not even a box. I am so glad to get my stuff out! Tyrone also refused to waive any of my fees because his girlfriend does not like me because I stand up to her. Even though I do know policy he put notes on my storage account and so did she his girlfriend to never ever waive a fee and I never had a fee waived not one. The negative energy and nasty comments with an attitude is not good business and but Tyrone as been allowed to hire is family and allow them to carry on this way I’m sure you have plenty of complaints the store needs a new manager and staff because the customer care is horrible!

Portia P.  |  Overall Experience 
Rating:
5.0

Very difficult to find a decently operated U-Haul location in this area. However this location was sufficient staffed with attentive employees present during hours of operation, trucks reserved were actually available, clean, well-maintained and functioning. I returned my truck right at 7pm (closing time) and staff person Harlan was kind enough to do the courtesy of checking me out directly even though he didn't have to. Strongly recommend this location over all the others in this area! Perfect experience.

Brenda J. 
Rating:
5.0

Parking lot attendant for the pick up was excellent and very friendly..

Sherita N. 
Rating:
1.0

Customer did not leave a comment.

SHELIA A. 
Rating:
5.0

Customer did not leave a comment.

Timberlee M.  |  First Impressions 
Rating:
1.0

I rented a storage unit but decided I did not need it anymore because my flight got cancelled. I was told I can not have a partials refund even though I did not use the storage for a full month. Bad business I should have been prorated for the remaining days? josette thomas sylvan 6468423552

JOSETTE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEISA C. 
Rating:
4.0

Customer did not leave a comment.

Keyonna W. 
Rating:
3.0

The truck was not at full and the employee was a little rude. I guess he was having a bad day and took some of it out on me.

lametriss S. 
Rating:
1.0

The attendant was rude and unprofessional. When asked to speak with manager I noticed no respect was present for manager. I will never visit location again. If cameras are access you will be able to witness the unprofessionalism of worker. She's very rude and I plan to do a review to let other people be aware of the unprofessional environment. I reached out to the the General manager and not received a call back yet.

santanna D. 
Rating:
1.0

Worse place ever to rent a uhall I will never go to that location again

Courtney R. 
Rating:
3.0

I didn’t hate it. I didn’t love it. For the price you pay, they should have 24 hour access. At least outside. The service from the female employees wasn’t always the best. Again, for the price you pay, you should get better everything.

Lakeeta S.  |  Overall Experience 
Rating:
5.0

I really had a wonderful experience,the lady at check in was very accommodating excellent service. And the older man that checks trucks back in,he was very professional, helpful,had a smile on his face, was very pleased we his service.These 2 take there job very serious,while being professional and service with a smile. The only bad thing that I could mention,would be I didn't feel comfortable parking my vehicle over at starship,would wished they had a better place for you to leave your vehicle for a period of time. Other then that very pleased and will be returning and will spread my experience .Thankyou U haul.

Holy D. 
Rating:
4.0

Customer did not leave a comment.

karen D. 
Rating:
5.0

Great customer service

Wanda J. 
Rating:
5.0

Great service

Daphnie G. 
Rating:
5.0

Customer did not leave a comment.

MARIA C.  |  Overall Experience 
Rating:
5.0

Quick and easy 😌 #loved it

Azalea R. 
Rating:
5.0

Customer did not leave a comment.

Janelle D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KENTA B.  |  Overall Experience 
Rating:
1.0

The lady at the desk was very rude and when i tried talking to her she stated i was the one being rude. Also when i returned the truck they tried charging me for gas when i refueled the truck before returning it.

Mareus F. 
Rating:
5.0

Customer did not leave a comment.

BRAUNDIS H. 
Rating:
5.0

Customer did not leave a comment.

Margarita C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
3.0

Communicate and availability

Samiko E. 
Rating:
4.0

Full tanj

Johnny T. 
Rating:
1.0

My card has been charged 4 times and U Haul is still attempting to charge.

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

KIERSTYN W. 
Rating:
5.0

N/A

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Melody P. 
Rating:
5.0

Quincy , Maxine,

APRIL K. 
Rating:
1.0

Customer did not leave a comment.

Laniche R. 
Rating:
5.0

Customer did not leave a comment.

Labreesha E. 
Rating:
5.0

.

Tamanga C. 
Rating:
5.0

Customer did not leave a comment.

Sylvester P. 
Rating:
4.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

My experience was great. I was greeted inside and outside by employees. Ordered truck and equipment online and everything went smooth when I came in to pickup vehicle and to return it. Friendly,informative and helpful staff.

Calandra J. 
Rating:
3.0

The truck was so nasty and smells real bad

Gregg D. 
Rating:
4.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Ruth A. 
Rating:
5.0

Customer did not leave a comment.

Reginald G. 
Rating:
5.0

Customer did not leave a comment.

Winsome R. 
Rating:
1.0

Rude disrespectful workers

Marcus J. 
Rating:
5.0

Only issue that I have was with the vehicle the air conditioning system wasn't working properly. The service I received was great I was very much taken care of and was very respected in and out Thank You Kerry Carter

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

Terrence P. 
Rating:
5.0

Customer did not leave a comment.

Tyliek G. 
Rating:
5.0

Customer did not leave a comment.

Yevette C. 
Rating:
5.0

N/A

DARRYL W. 
Rating:
5.0

Upgrade 26' box trucks. Newer trucks will make the moving experience much easier.

EDWARD G. 
Rating:
4.0

Customer did not leave a comment.

antionette S. 
Rating:
5.0

Your team is great

Saquita L. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS J. 
Rating:
5.0

Customer did not leave a comment.

Labreesha E. 
Rating:
5.0

Customer did not leave a comment.

Karushoun K. 
Rating:
5.0

Customer did not leave a comment.

ODaylah V. 
Rating:
4.0

Communicate with customer and the location on what is actually available and what is not

Anh O. 
Rating:
5.0

Quick fast and easy Very polite people

STEPHENO J. 
Rating:
5.0

Customer did not leave a comment.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Tanasha W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Great customer service

Barry C. 
Rating:
5.0

The customer rep is excellent kind friendly and very informative. She answered any questions and concerns. Thank you.

Grace C. 
Rating:
5.0

Murphy is awesome, he made sure I was set up for trailer pick up and his customer service was off the chain.

Vieni T. 
Rating:
5.0

Experienced, polite, knowledgeable and efficient staff.

Mikhail A. 
Rating:
1.0

My truck wasn't available. They made me a New reservation for a location with a broken truck.

Paulette R. 
Rating:
1.0

Didn't process my discount card ask them to do and that was in the notes of the rental

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Alvin G. 
Rating:
3.0

Too expensive

STEPHANIE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
4.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

JESSE M. 
Rating:
4.0

Customer did not leave a comment.

YVETTE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

saidah b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya T.  |  Overall Experience 
Rating:
5.0

I like it 👌

Patricia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLIE M.  |  Overall Experience 
Rating:
3.0

The staff is alittle rude, and condescending. They desk staff needs to work on how they talk to people and keep their ghetto comments to themselves. The guys who are runnign around helping, hooking up and making sure the people dont need help were great. Other then that the facility was great.

Heath W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shavon G.  |  First Impressions 
Rating:
2.0

I inform uhaul I was moving out of storage unit on Feb 11 2022 when I picked up trailer that day, it's not my fault uhaul didn't make note of this. It was left clean and unblocked as of February 11th.

DAVID S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bailey K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernice w.  |  First Impressions 
Rating:
4.0

Nothing to add at this time

Lynell F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kainya H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cameryn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

The staff was always helpful and courteous! Thank you!

florence b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laneka A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donna T.  |  Overall Experience 
Rating:
5.0

Thank youall.

Jacqueline H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanna J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANDRE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

landry c.  |  Overall Experience 
Rating:
2.0

6. Would you recommend this U-Haul storage facility to a friend? No, not this particular one. Your female staff was very rude. In particular, a female that worked the Saturday morning shift on January 8th, 2022. I was late to picking up my rental truck - as most people are. I know I 'm not the first. This particular woman actually called to ask if I was still coming for the rental. I told her I was; as I was trying to explain my lateness, she hung up on me. She didn't care - which is not professional customer service U-Haul prides itself on. The woman never stated: "if I don't come at XYZ time, you will lose your rental". But apparently, because I did not come when she thought I should have arrived, she (staff) canceled my reservation. I came maybe 30 mins -45 mins after her call. I thought with her calling to ask if I still wanted the rental (which I was grateful for) was an understanding that I was still coming. But if U-Haul is just looking to make money and not have satisfied customer service, I should not have been surprised. Disgruntled staff that don't like their job shouldn't take it out on customers. People expect better when you service people in your community. Let's see what happens with this review. I'll wait. Harlen

HARLEN E.  |  Overall Experience 
Rating:
2.0

I took out insurance for the unit, unfortunately it had a hole in the top which ruined all my towels, sheets, several pairs of shoes, a coat and several pairs of pants and blouses. I told this to one of the employees as I was getting my stuff from the unit. I took pictures and a video as I was moving my stuff out. I was later told by one of the employees that they had to take the pictures not me and therefore I couldn't put in a claim. I will NEVER use U-Haul storage again, nor will I recommend it ( especially this location) to anyone.

Teressa P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Desiree M.  |  Overall Experience 
Rating:
5.0

More than helpful. My storage was moved just because the Manager noticed there wasn't a light were my unit was. He moved me to a unit with a light that had just become available.

Timothy R.  |  Online Move In 
Rating:
5.0

Great customer service.

PAUL D.  |  Overall Experience 
Rating:
5.0

Staff is above average, Especially Ms. Maxine at this location. (5400 Old National Hwy)

Lynell F.  |  First Impressions 
Rating:
5.0

The facility was great my experience was great and I've had this storage space for over 6 years thank you!💯

RODNEY S.  |  Overall Experience 
Rating:
1.0

This was the worst experience I’ve ever had, storage unit was booked online and paid for but when I arrived they didn’t have it available. Was told I got a refund an it would be back on my card being that I was charged twice but nothing has yet to come back on my card

Sade T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leisa M.  |  Overall Experience 
Rating:
5.0

I would recommend This Location because the Staff is very Friendly, Professional & they put their Customers First. I myself will continue to go to the UHAUL on OLD NATIONAL HWY, COLLEGE PARK, GA if I ever need to rent a truck or a storage.

Raymond B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRONE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fred B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JESSE M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cynthia K.  |  Overall Experience 
Rating:
3.0

The manager told me I would’ve been charged 100 dollars per item left in 411 storage. Didn’t offer any help towards the situation.

Jemia W.  |  Overall Experience 
Rating:
5.0

To whom it may concern: A personal comment to U-Haul on Old National Hwy, the Management there was sos on their job 3 yrs. I rented and I was very satisfied many people gave me horrible experiences about thefts but I had none. Even during Covid-19 I was and though I'm senior citizen and had no one to help me move out the manager Mr. Thompson saved me from my distress. please note his kindness and willingness to go beyond what's expected and I will recommend this location. Thanks to all U-Haul employees in College 😀!!!

LESIA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

D'vorye' W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheraldine W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela E.  |  First Impressions 
Rating:
5.0

The staff was very helpful and knowledgeable.

Linda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTOINE DEVON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sabrina S.  |  Overall Experience 
Rating:
1.0

It was a poor, because I keep getting billed for an amount I already paid to close out the storage unit. Now, I’m getting billed every week. I cannot paid again and my storage was already auctioned off. I even left left a message with a lady in the office and I don’t think she relayed the message.

mary w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timeka T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lori S.  |  First Impressions 
Rating:
1.0

I found rat doo doo droppings all in my clothes and on the storage floor i had to throw all my clothes away that they was living in and got no refund cause they say i didnt have insurance so i loss everything worst experience ever

MArquez P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

andrew f.  |  Overall Experience 
Rating:
5.0

Professional and very courteous

April K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Levonia G.  |  Overall Experience 
Rating:
1.0

The staff were always rude and too busy to help you. I had this storage for a few years. The staff were consistently rude for each time I had to deal with them. I hated paying this bill because I felt I was paying for these people to behave the way they did. Awful experience. A weight lifted off when I moved all my stuff out.

taka s.  |  Overall Experience 
Rating:
4.0

My experience with this facility was good 👍

Neil A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH S.  |  Overall Experience 
Rating:
5.0

very helpful with a good rate

Beverly P.  |  First Impressions 
Rating:
5.0

No comment is necessary after two good years of service Thanks again.

coretta w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shekenia B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vivi t.  |  First Impressions 
Rating:
1.0

The storage unit was fine however some of the staff should not be in the front taking care of guest if they do not know how to treat nor talk to people. One sales person on particular told not only me but another guests “she’ll just cancel our reservation”, I’ve never known that to be the first resort anywhere especially when you’re spending money on storage units, trucks, and items in the store. Due to her attitude I canceled my unit as well as my truck and took my business elsewhere.

DESTINY G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emmanuel M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie B.  |  Overall Experience 
Rating:
4.0

None

George T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darlene M.  |  Overall Experience 
Rating:
1.0

I made reservations at 12 for a truck and storage and was lead around until 9 to get a move in ready unit then got there at 5:30 am to have to wait another 3 hours to move in and then find gas due to the gas shortage and then to be charged another $15 for being late returning the truck back, I’ve used them for years and was very disappointed in my service

MATISHIA M.  |  Online Move In 
Rating:
5.0

THANK YOU

Charles L.  |  Online Move In 
Rating:
5.0

So glad I chose this location. Will definitely recommend to others. You were my extended family for almost twelve years. I'm already missing you guys 😊

RACHEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

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