Customer Reviews for U-Haul Moving & Storage of Colmar

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Colmar

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W C. on

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Friendly staff on pick up and return.

James R. on

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christie b. on

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They gave us false information. Told us we would have a new truck but gave us an old one that has major problems like the ABS light going on in the meddle of the trip and the brakes squealed. The truck was unsafe. It took over an hour and a half to check the truck out. They forgot to put all the pads we rented on the truck.. They also did not inform us that gas not reimbursed by Uhal. So the truck has more gas in it then we picked it up with. Overall unacceptable Do not recommend at all

David Z. on

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Christine S. on

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Everything went smooth. Tia Hameg the employee that waited on me was very friendly and helpful!

James M. on

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Eric H. on

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Eric P. on

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Richard P. on

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Shanda W. on

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The truck was never checked in after I returned it. They constantly messed up my bank account and the truck I was suppose to have, wasn’t at the location when I got there.

James W. on

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The Irish girl you got running the place..Top notch!!! Excellent!!!

Robert M. on

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Great experience. Loved being able to do everything online!!

Thomas F. on

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Again, the personnel were great. Friendly, easy to talk with and complete inspection and return of trailer. There is a U Haul storage facility just North of this location and it could have a sign on it indicating equipment return is South, 400'.

Robert M. on

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Michael M. on

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GARRY B. on

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Joshua M. on

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Michael T. on

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booked this rental with Dublin PA location . arrived there & they didn't have a van available. Had to go to Colmar. Agents at both offices very helpful. Problem lies with the system. Not a great experience as it wasted 4 hours of my Saturday.

fred r. on

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KEITH E. on

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shiva Kumar B. on

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Eugene R. on

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Brendan M. on

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I originally scheduled in Norristown; 10ft truck, was sent to Lansdale instead where they tried to give me a 26ft truck even though I called ahead and they said it was a 10ft, and then they sent me to Colmar which is far away from both locations we were moving from. Total hassle. Despite this, the Colmar location was good, friendly and helpful staff at both pick-up and drop-off, good equipment.

Kevin L. on

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David S. on

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Everything was smooth, quick, and painless, which was important to me during our big move. They also allowed me to park my Uhaul rental truck there overnight and this was a huge help.

samir p. on

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Guys are great and honest and on time What else you want in 2019

randal s. on

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Eric S. on

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Fred M. on

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Shipman A. on

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Monica R. on

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So happy THank you!!

Walter e. on

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The initial agent who helped us was proficient and did a good job. Then a 'manager' got involved, because there was some confusion about a one-way trailer rental, and he completely mixed up the entire rental. The drop-off location had to get on the phone with U-Haul to straighten out the mess. I have not gotten my credit card bill yet to check the charges but it all seemed unnecessary.

Matthew D. on

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Everything was great. The vehicle pulls hard to the left.

RICHARD A. on

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I was in and out in 15 minutes. The Rep was courteous and efficient and took good care of me. The equipment was in excellent condition and worked perfectly.

beth k. on

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Went well. At first the lights on trailer did not work , I had never used my vehicle for towing.They tried a few things and got the lights working . I was so relieved. Thanks!

Kenneth B. on

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Wayne L. on

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Kimberly T. on

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Our check-in wait time was less then 10 minutes, and when we returned the truck there was a line all the way out to 309. The return process was chaotic and there was no one there that could enter a VIP code to complete my transaction. I had to call a couple days later and was on hold for over 20 minutes with customer service to get my completed bill.

Steven B. on

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duane r. on

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none

ALFONSO D. on

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Great customer service

david p. on

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Dilmurod G. on

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Robert B. on

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Anthony T. on

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dan m. on

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Ryan L. on

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Design of the parking lot causes traffic to back up at the entrance when already located on a busy road. Move the receiving station down so there is more space for customers to enter.

steve V. on

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John Y. on

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Brian J. on

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adam w. on

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Charles V. on

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Experienced long wait lines at pick-up for this location. Total wait time close to 1-hour. No issues at drop-off. Would consider different location or vendor for future needs.

michael b. on

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I left before getting a final receipt and I’m sorry now that I did that. The receipt I received by email is incorrect and inflated double of what it should be . I know I did not drive more than 27 miles for the 1 day rental and it only took a little less than 2 gallons of gas to bring the gauge back where it was when I checked out with it on Friday., yet my receipt iindicates I drove 127 miles. I think the attendant made an error reading the odometer . Please correct. Thank you..

Chandra D. on

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Waited 45 minutes in line to pick up van even even I did online check in week earlier, associate wrote less miles 13140 on contract, van has 13201, wrong fuel gauge recorded on contract, after I complained everything was corrected. While I was driving I noticed A/C blowing hot air, went back and told associate but she is so backed up she can't help right away. I had to use it for five hours in 84 degrees weather.

Barry J. on

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more staff at time of return

Thomas D. on

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Great customer service

HOWARD S. on

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Everything went perfectly

Robert E B. on

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To greatly assist in time delays, have more representative at counter to assist with customers picking up their rental.

Jeanne D. on

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Richard O. on

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Christopher K. on

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Michael S. on

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Very ,quick and professional staff. Got me hooked up to a trailer in no time at all and was on my way.

Ron R. on

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The Sunday UHaul team at 250 Bethlehem pike was great! It was our first time renting a UHaul truck and they were very helpful and made a very rainy day that much better for us. Thank you!

robert g. on

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Karen L. on

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Staff was extremely friendly , knowledgeable and great to work with!!

christopher w. on

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John K. on

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Kevin C. on

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Dai K. on

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janice u. on

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Easiest rental - they were quick and efficient!

Zach B. on

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The online process was not very good. I have a speech impediment so I always try and do things online if possible so i can avoid having to talk to people. The vehicle had substantially less fuel than what the guy at the desk said it did. I returned the vehicle after hours. The online instructions told me to look for an orange box to leave the key in. This location did not have an orange box and the key drop off was very difficult to find.

arien v. on

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Nothing. Everything was great and the service was positive and customer oriented.

Christopher K. on

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Kevin G. on

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Have your employees on time to open the store.

Eileen G. on

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My experience was hassle free, I have experienced some issues with this location in the past. Very good.

LAURIE S. on

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Sean D. on

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CHAD D. on

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While moving out of storage, we were informed by the attendant that we could leave anything in their free to others area, so we left unwanted items there that were no different from what others had left. The following day, I get a call from the location saying that we owed $300 for leaving the items in their free area. I informed the caller that it was authorized by the attendant and that I would not be paying the charges because of this.

jeff b. on

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Before she came out to I spect the truck, she went and charged the credit card on file. I didnt want to pay with my credit card. I wanted to pay cash She told me that I should have told her before she came out to inspect the truck. I wasnt expecting to be charged before she inspects the truck

John W. on

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alejandro l. on

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Edward T. on

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Rayanatou B. on

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jerald s. on

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Need to fix your web site, Very hard to find a phone number too call Never got a call back to where to pick up the truck as was told to me when making the appointment. Call one place and they told me it was another place.

Terry B. on

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Patricia B. on

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chad a. on

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Philip L. on

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KAREN P. on

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Ubox rental from Philadelphia to Portland OR ... awaiting arrival May 1. UBox arrival in Philly was 3 hours delayed due to sending movers from A to B Movers an hour away to pick up the UBox. Wonderful movers and good communication from them, but poor management as third party moving help that lined up the actual details of move.

Glyneece B. on

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Glyneece B. on

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Everyone at this location is excellent

Dominic K. on

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The staff on-site where I picked up and dropped off were extremely friendly, helpful, and great to work with. Highly recommend!

Kevin C. on

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the lady I talked with was very friendly, professional and had a good sense of humor. She helped me very quickly and she made the whole process seamless, The man who showed the bins was professional

Donato B. on

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Tyler M. on

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Where do I begin.... 1) I went to use the truck share 24/7 program through the app and my card was flagged for fraud. I called the bank, they released the card, and tried again. No payments thereafter went through; the payments were not being processed at all. It was a one-and-done type transaction, confirmed by the bank. 2) After 2 hours later, when the store finally opened, I was given a truck. The air conditioning did not work. At all. The truck was grossly underpowered too. 3) I dropped the truck off at the tent, went inside and handed in the keys. A day later, I received a call that the vehicle was not returned. I have received multiple calls since. Overall, this was a giant headache. I will not be using U Haul anytime soon.

CHRISTOPHER B. on

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I cannot praise the staff here too highly - they were tremendously helpful and accommodating and made the process of moving out of state a little less stressful.

Daniel Z. on

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Ron R. on

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The truck I rented had a 100k+ miles on it and was pouring heat into the cabin. Even with the windows open or the A/C on, the heat coming from the engine made the ride incredibly uncomfortable.

John W. on

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Scott S. on

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Jim O. on

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Took a while to check in because of the line and one agent at the desk. It was a Saturday morning so it is probably the busiest time. I had a hitch scheduled to be installed at 8 am. They were running a bit behind. Got it in about 15-20 minutes late and took an hour to complete as I was told. Staff was very nice and helpful.

ATTILA S. on

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robert k. on

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The representatives were courteous and friendly. The truck was ready and clean. The backup screen when I was in reverse gave me a bird's eye view of the trailer hitch which made backing into my trailer a breeze.

gary i. on

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Everything went really well. I would definitely rent again.

Scott B. on

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Nothing, everything was on point.

Lauren P. on

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Janet D. on

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No improvements. Everything went very smoothly.

Beverly H. on

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Christopher R. on

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Honor the reservation made by the customer, by providing them with the truck they order and were promised. Provide the customer with a truck that is clean and well maintained, not unsafe and dirty.

Keeley K. on

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Check in for returning the truck was very quick. I'm glad you had more than one person checking trucks in.

Jalessa S. on

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raja g. on

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James F. on

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Julie W. on

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barry r. on

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Dale R. on

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mI K. on

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Patricia F. on

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Reservations online are easy. Equipment was ready when needed. Very friendly staff.

David D. on

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Jason T. on

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RYAN O. on

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Brian H. on

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Mark R. on

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Tom F. on

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KEVIN M. on

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Very accommodating lady who I worked with Colmar.

joan c. on

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Additional staff is needed at the check-out counter. At 9:00 AM when I picked up my rental, things moved along very quickly. When I returned my rental at approximately 10:15, there was a very long line and only one employee was available as the other counter employees were needed outside to check returned vehicles, etc. The problem was not with the workers but rather they were attempting to do too many tasks.

Wun N. on

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maranyelie z. on

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chris v. on

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Heather L. on

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William B. on

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Not happy about paying double the price for being a few hours over. I picked the truck size based on your websites recommendations.

Elizabeth K. on

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chris c. on

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The whole experience was great!

Chad K. on

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Ease of check in and check out. Very friendly and polite staff.

Neil R. on

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MY MOVERS ARRANGED THROUGH U-HAUL MOVING NEVER SHOWED UP. THE VEHICLE WAS FINE AND COUNTER SERVICE ALSO. A COMPLETE WASTE OF TIME AND MONEY THOUGH SINCE THE MOVERS I PAID FOR THROUGH U-HAUL NEVER CAME>**************

Anton A. on

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C DAVID G. on

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Good folks.

Brendon B. on

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Great location clean facility. A variety of storage size options. Easy access and very friendly and knowledgeable staff. I will use this facility again for my truck rental and storage needs.

Luke R. on

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A little expensive for a small unit.

CARMEN M. on

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Good clean and comfortable temperature for keep items in good conditions

tanya s. on

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Thanks!

Palmer T. on

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Employees at the facility made a very stressful situation better. Employees were great, corporate not so much.

Beverly M. on

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They had no record of my reserv. I did have reserv no. Rep checked told us another U-Haul had space went there & originally told they didn’t have space.

Shean C. on

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Really nice staff and facility is very well maintained. Would definitely recommend to anyone who needs it for extra or temporary storage space.

Glen Z. on

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Made reservation just to find out it was for nothing.wasted my time went out of my way. Could have been told over the phone like other places, but not at uhaul.

Shean C. on

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Very helpful young men, cordial and accommodating. Really excellent upbeat attitudes as well.

sharon k. on

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I have had no problem.

adrian K. on

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The attendant was very polite, but service was poor. He seemed very overwhelmed and could not assist myself or other guests. His inability to assist me lead me to using another uhaul location.

STEVEN F. on

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I booked a secure parking spot online a month ahead of time. I showed up at the store and was told they don't do that. "They got rid of them." They weren't there last bit apologetic that I was strande

michael j. on

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Great service and great facility

RUSSELL S. on

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The new staff didn't seem concerned about clear entrance to the RV storage area.

NICK M. on

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All good

robert F. on

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The new ownership is very poor. They are unresponsive when a call is made. The prior owners and employees were very friendly and responsive. Still waiting on a call back that was requested