Customer Reviews for U-Haul Moving & Storage of Colmar

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Colmar

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Arnold H. on

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Neil D. on

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Jay W. on

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Clean snow from windshield before I pick it up. Also, inside of windshield had a “film” on it. Otherwise, vehicle was in excellent shape. The staff was friendly, helpful and courteous.

April D. on

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The lady that helped us was very ill and snooty towards me as all I needed to do was drop off. Very unprofessional. She was fussing with another worker on top of that. Not as nice as this place use to be.

Eric S. on

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Gary S. on

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Ronald I. on

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George K. on

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I have a bad experience with the truck that i rented that night. I am a mechanic, having more that 12 years experience in the field. I noticed that the truck might or may had a transmission or electrical problem while driving that night. At some point, it was just difficult for the transmission to go in second and third gears. Many times, I have to stop the truck because I was finding it difficult and uncomfortable with how the truck was driving. During the return, I even told one of your employees that i met that the truck needs to be checked. But anyway, thank God I made it safe at home that night.

Lyes H. on

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Morgan C. on

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Great location and service! Specific location for drop off. Just handed over the keys and staff inspected and sent a receipt via email. Was changed for the extra 2.2 miles we went over the estimated mileage which came out to be 95 cents with tax.

CAROLYN L. on

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It was far from my location; why don't the trucks get moved to closer locations rather than forcing the customer to travel extra distance? Also, my companion had to help the employee get things straight in the computer to the effect that she was saying he should work for uhaul. Further, I believe she cancelled my connected storage reservation as I received confirmation after my phone call but arrived at the storage facility and was told there was not a reservation. The biggest problem was with the CSR that I spoke with on the phone; I was never told that my rate doubled when the drop off location changed. She was pleasant to speak with, but that was a significant difference to not be told about. I would not have even called to make the reservation if the website was cleared/easier to use.

Jack A. on

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tyler S. on

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All but 2 employees (which I didn’t catch their names) were super rude, talked down to me like I was stupid, and didn’t listen to me at all I had to repeat just about everything I said twice Mainly because they were two busy talking to each other, and got an attitude Because didn’t receive a phone call from them because I work in the woods and don’t have reception all because they wanted to cancel my reservation to give the trailer to someone else. I will never use this location again nor would I ever recommend anyone to use this location. It was so bad that I probably won’t ever use U-Haul in general ever again.

Christopher J. on

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Maureen W. on

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Cassandra R. on

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Very good customer service no pressure I was in and out within 15 minutes

Randolph K. on

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Worst move EVER!!! Would not release U-Boxes as their computer systems are artchaic and not working well. After 3 hours andf with my Moving Helpers sitting at the site with the containers on the trailer, I had to drivew to facility and pay $5.04 that was due on my invoice. You gotta be kiddibng me. One U-Bx fell off the truck when arriving in Charleston. What a disaster.

Jonathan J. on

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John W. on

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I reserved a 26 ft. truck but only a 20 ft. truck was available, which completely changed our moving plans.

Salvatore V. on

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Gerald M. on

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Steven R. on

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I would say figure out your online web system for making the inventory of trucks (when you make the reservation for a truck rental) is synced up in real time. This way if/when a truck is deemed for repairs — the online inventory also is caught up so that truck will not say it’s available for rental - when really it not. The movers (Beaumont movers) were great! I would highly recommend Beaumont movers to anyone else looking to secure movers

Carl B. on

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Melissa S. on

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Jon D. on

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Suzanne S. on

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The staff was very helpful and polite.

Anthony P. on

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Thomas H. on

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William C. on

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Robert T. on

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Usman M. on

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Next time if somebody rent a truck, make sure there is no ice/snow on the windshield. Took me 20min to clean all the snow and ice off the windshield before I left the location.

Frank S. on

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nothing

Clinton S. on

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Joseph M. on

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Mark C. on

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When you pull in to return a truck, there is a sign that says "stop here for equipment return." It goes on to say how, if you are dropping off during business hours, someone will come out and help you to check in your equipment. I waited 10 minutes for someone to come out before I decided to just do the return online, and dropped the keys in a poorly-marked key drop. Left the truck where it was because there was zero other places where it could have been parked.

Jane M. on

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Amy S. on

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Gopikrishnan C. on

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15 days committed delivery time. But, the boxes delivered within 7 days.

Steven Z. on

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I only concern was I rented a trailer for two days. A side marker was not light and I pointed out and was asked are you driving at night? Hummm. Well yes and also it was raining both days were it is required by the state of Pa to have your lights on while driving in the rain. My expectations is that everything on my rental is in working condition. I also noted this on the initial evaluation.

Harry M. on

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Marc C. on

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Joseph R. on

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Benjamin M. on

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this location was just a drop off and i used the application!

Paul C. on

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Alan Y. on

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thanks for all your help

Marilyn T. on

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The team was GREAT. Jane was very helpful. Keep up the good customer service.

Carol W. on

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It was an hour away from my location. Also, I was to have a larger trailer as a free upgrade for the inconvenience of driving an hour to pick it up and when I got there, they did not have the larger trailer.

Denise B. on

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Donna Y. on

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Trailer was full of broken glass which someone said they were going to sweep out but it was not done. I was told I was buying 6 blankets for $10.00 but was charged $25.00 to rent them. Luckily I had returned with them in the trailer.

Raymond D. on

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John D. on

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Overall great experience. Employees were great and the process was easy.

Alan G. on

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John S. on

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Kenneth M. on

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David H. on

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rich B. on

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James D. on

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jose L. on

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EILEEN B. on

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staff were very lax. called to check if truck had pads as not checked before pickup. overcharged by hundreds on bill and not receipt given caused me credit card problems with their error.

martin M. on

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Staff is very helpfull

Randy P. on

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Leah M. on

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Have more oeopl available. This place can get crowded. So people are looking around for staff to help them.

Tram L. on

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Nathaniel C. on

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Maureen O. on

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Harmit A. on

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Richard S. on

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Charles V. on

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Don't promise equipment to support the rental when you do not have it. The agent had to call another location to find a furniture dolly, and I had to drive the rental truck to that location and collect the dolly, with the stipulation that it be returned there, and not with the truck. It's annoying when it could have been better.

lindie N. on

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The lady working (she sounded russian maybe?) was SO incredibly sweet and patient. She was a breath of fresh air in the early morning :)

Michael L. on

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Kip and Kahlil are wonderful!

Bryon B. on

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Customer service was awesome. Helped me with my trailer connector problem.

Rich L. on

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Service was as expected and delivered to my satisfaction.

Joseph R. on

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TOM P. on

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Friendly & professional...

Kevin F. on

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Randy P. on

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Paul D. on

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Winsome M. on

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One man, was very rude when I talked to him about the amount of gas in the truck. He hung the phone up on me during the conversation. Jane was very nice to me.

Andrew L. on

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Keys were not in locker as stated in the 24/7 program.

TIMOTHY M. on

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Superb!!! The sales representative went above and beyond for the customer!!!

TIMOTHY M. on

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Superb!!! The sales representative went above and beyond for the customer!!!

Robert R. on

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Michael Z. on

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Lenora A. on

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Your staff members were wonderful. No matter how many times I’ve been to that store they have always give me top rated customer server. Thank you Kate and Stephen

Tiffany I. on

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Don’t over charge them and make sure the trucks are good to be on the road

Inzamam H. on

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Julia S. on

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It appeared as though the software in use for this location left much to be desired. If equipment isn't available at the location (ie appliance dolly), it should not be possible to select it when using the online login in option.

anthony P. on

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William M. on

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tayeb K. on

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make sure that the truck are available on time

Gregory A. on

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Richard K. on

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You texted / emailed me the day before my pick-up and You completely changed my reservation around. You changed the pick-up location, the time and the date. It took me about 45 minutes with you Customer Service person to straighten it out. When someone makes a reservation, you can’t just change! I was in a panic.

JOE S. on

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great customer service !!

Matthew L. on

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None

Mike K. on

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Kay and Jackie were very helpful

Neil C. on

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Sheva C. on

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Sherry K. on

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Garrett R. on

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Keep doing what your doing and treat your employees right!

Thomas S. on

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Bryan V. on

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Information given to the call center sales people supposedly was not available to the saleperson at the rental location: for example, my son was to be listed as the person to pick the van up, but the lady at the counter said his name wasn't noted, neither was my credit card number that I had given when I placed the reservation. In addition, the lady at the counter refused to rerun my son's credit card when it failed to approve on the first swipe, saying it would be fraud to run it a second time. These are things that would need to be addressed for other customers to have a better experience than my son had when he arrived to pick up the van. Thank you.

Milton B. on

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Before deliver please check the gas miter .

Charles m. on

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Except for receiving a bill and late notice charge after having notified Colmar Uhaul (3 times) that we had vacated our unit ahead of schedule our experience was excellent.

Monica L. on

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Very knowledgeable and helpful!

andrew s. on

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Excessive wait time on the phone. Truck rental was done wrong, billed for 4 days when I only had the truck for 1 hr. It was corrected, but it took time and a few phone calls/waiting to get it done.

Monica L. on

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Tia was helpful and resourceful in answering my questions and finding the the right fit for me.

Raymond A. on

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Your associate was very helpful in pointing out the storage options available. She knew what she was doing, she made sure I understood rental selection, rental agreement, security entry and etc. GREAT

Remie V. on

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very good

David S. on

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Everything was smooth, quick, and painless, which was important to me during our big move. They also allowed me to park my Uhaul rental truck there overnight and this was a huge help.

Kevin C. on

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the lady I talked with was very friendly, professional and had a good sense of humor. She helped me very quickly and she made the whole process seamless, The man who showed the bins was professional

C DAVID G. on

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Good folks.

Brendon B. on

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Great location clean facility. A variety of storage size options. Easy access and very friendly and knowledgeable staff. I will use this facility again for my truck rental and storage needs.

Luke R. on

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A little expensive for a small unit.

CARMEN M. on

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Good clean and comfortable temperature for keep items in good conditions

tanya s. on

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Thanks!

Palmer T. on

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Employees at the facility made a very stressful situation better. Employees were great, corporate not so much.

Beverly M. on

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They had no record of my reserv. I did have reserv no. Rep checked told us another U-Haul had space went there & originally told they didn’t have space.

Shean C. on

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Really nice staff and facility is very well maintained. Would definitely recommend to anyone who needs it for extra or temporary storage space.

Glen Z. on

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Made reservation just to find out it was for nothing.wasted my time went out of my way. Could have been told over the phone like other places, but not at uhaul.

Shean C. on

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Very helpful young men, cordial and accommodating. Really excellent upbeat attitudes as well.

sharon k. on

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I have had no problem.

adrian K. on

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The attendant was very polite, but service was poor. He seemed very overwhelmed and could not assist myself or other guests. His inability to assist me lead me to using another uhaul location.

STEVEN F. on

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I booked a secure parking spot online a month ahead of time. I showed up at the store and was told they don't do that. "They got rid of them." They weren't there last bit apologetic that I was strande

michael j. on

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Great service and great facility

RUSSELL S. on

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The new staff didn't seem concerned about clear entrance to the RV storage area.

NICK M. on

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All good

robert F. on

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The new ownership is very poor. They are unresponsive when a call is made. The prior owners and employees were very friendly and responsive. Still waiting on a call back that was requested