Customer Reviews for U-Haul Moving & Storage of Colmar

Rating:

5.0

They were great.

Rating:

4.0

None

Rating:

5.0

Everything was great from start to finish!

Rating:

5.0

The driver door opened halfway. The front seat was ripped. You could feel the transmission going in and out.

Rating:

1.0

The truck smelled like gasoline and the moving blankets smelled like it as well. Asked the gentlemen I spoke to at 8AM on Saturday May 27th what they can do to compensate, and told me he could not do anything about it. Extremely rude

Rating:

5.0

None. The customer service is great.

Rating:

5.0

I picked up the trailer the day when UHaul computers were down and the attendant at this site was very patient using the older method of taking my information which I had already down on line. He apologized for the delay but got me out of the yard in quick order. Excellent service!

Rating:

5.0

Not kuch to say. Truck was in good condition, staff were great, check-in and returns were done quick and efficient. No complaints.

Rating:

2.0

You changed your policy between when I reserved and when I picked up. I do not carry a cell phone and you suddenly started requiring one in order to rent. I was told it was because it helps prevent equipment theft but you already have my name address, phone, driver license and credit card. What does a Cell Phone add, especially since I had to go out and buy a burner to complete the pick up. I had rented just one week earlier and there was no such demand. And by the way, the phone I purchased was not able to follow the link that you then sent in order to confirm my equipment condition and by the time I could follow the link, it had expired. I expect to be contacted with some kind of explanation for future rentals or I will not rent from you anymore and I do this at least a half dozen times a yeAR.

Rating:

5.0

Very friendly people , easy and convenient !! 🌟

Rating:

5.0

The app checkout process is too many steps and cumbersome. This should be more efficient and more steps that can be done in advance. I had to restart the process 3 times because the app kept loosing information and resetting. I had the latest version of iphone app on the latest iOs version.

Rating:

5.0

Everyone so helpful every time I came into the store. Friendly.

Rating:

5.0

Courteous people fast transaction

Rating:

5.0

Idk

Rating:

5.0

Excellent customer service Thank You!

Rating:

5.0

We first had reserved a trailer at Matt's heavy duty mobile shop Sellerville rental and they did not have a trailer, our reservation or someone to help. We then called Colmar and they helped us out

Rating:

4.0

Quick and easy pick up and drop off. Friendly staff.

Rating:

5.0

Absolutely awesome experience here.

Rating:

5.0

Ended up having to come here and rent a 10' truck. I went to the place in East Greenville originally. Tried to log into the app and could not load a picture. Renting from this location ended up costing me over $100.00 more because of the amount driving. I would rent from this place again in a heartbeat.

Rating:

5.0

Thank you for the transaction.

Rating:

5.0

Great service and very helpful.

Rating:

5.0

Nothing to improve! Check-in was fast, I got a brand-new truck. The "lot attendant" and the young man processing my return were very nice, friendly and professional. I've been in the service business for 40 years and I'm can say that this experience was flawless. I will be back soon.

Rating:

5.0

Nothing even though there was a line of people everything was fast and simple

Rating:

5.0

The people that I deal with we're both friendly & efficient. The trailer was hooked quickly and correctly. The paperwork was also quick & efficient. Ty!

Rating:

4.0

I appreciated the excellent customer service I received. Phone calls were answered promptly. Questions addressed. Kind and friendly.

Rating:

5.0

Great experience.

Rating:

5.0

the best customer service i have ever had! what a fantastic experience i would recommend this loa took to everyone i know

Rating:

5.0

Great experience thanks to the staff Melissa was professional and made my experience delightful

Rating:

5.0

Nothing, everything was fine, quick service and very professional . #1 overall !!!!! THANKS

Rating:

5.0

Online booking was horseshit. I only needed a trailer.. by the 6th or 7th pop up screen asking if I also wanted blankets or boxes or whatever else, I just called the actual location and had my reservation done in literally 3 minutes.

Rating:

2.0

Staff seemed confused about the rental process and drop-off process in-general. There was no customer parking available. More customer parking spaces needed.

Rating:

5.0

Everything was fine and quick !!!! Thanks

Rating:

5.0

The staff who helped us were very friendly and efficient.

Rating:

4.0

While the facility as well as the pick up of the vehicle went smoothly, I am disappointed at the unwillingness of the General Manager to waive the policy of not splitting the cost of the vehicle rental between two methods. I was completing a community event, and my community pre-loaded card had $151.00 remaining. My final rental bill was $156. The fact that I had to place my balance on my personal card rather than being able to work something out was frustrating and unfortunate.

Rating:

4.0

Both associates were super nice and friendly. Will be back when a rental is needed. Thanks!

Rating:

1.0

I returned a trailer same day as pick up. Brooklyn U-Haul gave me the wrong numbered trailer. Shouldn't be a big deal tho. I returned same day to U-Haul in PA. Everything was fine. a rep there accused me of not returned the trailer and charged me for an extra day before calling me.

Rating:

5.0

Super easy! Great service and product!

Rating:

5.0

Excellent experience with the renting of a trailer. I called on a Saturday for information of what I needed in order to transport a golf cart. They walked me through it and we were able to reserve it for Sunday morning and the service was great on getting it hooked up to my truck. Thank you for wonderful service and ease.

Rating:

5.0

Staff was helpful and nice. They were great to work with.

Rating:

1.0

Everything was fine until I got the bill. They charged me $18 dollars for 9 miles . When I call the guy was so rude and tolled me that is right and I left the truck running the whole three hours that I had the truck. When we pick up the truck was not 3/4 of a tank . Also I declined the $14 dollars insurance and they still charge me. My experience was Uhaul is such a ripoff.

Rating:

2.0

I got the truck with half full tank of gas dropped with 3 quarts, so $30 dólares more them a start with. And them they over charge me .I know I put 5 extra Miles them I original pay. Still got charge $35 more .

Rating:

5.0

Super good staff. Clean and comfortable truck.

Rating:

5.0

Very helpful staff

Rating:

2.0

They did not have the trailer at this location. It was at Feasterville. The truck had a manifold leak which was confirmed at drop off and immediately addressed at the Greenwood location. I wish I had just picked up both the truck and the car trailer in Feasterville. Much better folks there.

Rating:

2.0

Not sure it's U-Haul policy or bad customer service that the customer had fine the truck in the lot that I rented. The truck should have been delivered at the front just as I need to return it at the front door for inspection. Also, reviewing the truck for damages before I used it without a U-Haul representative is ridicules. This should have happen together they could have taking the pictures and download. The Van was not clean on outside took a little longer to inspect because of the dirt or scuff marks. The front window streaky very bad in the sun driving.

Rating:

5.0

Melissa was very professional and extremely helpful.

Rating:

5.0

Very helpful and friendly staff

Rating:

4.0

The seal on either passenger door or window poor, the wind sound was so loud we couldn't have a conversation. Other then the sound of the wind the rental experience was above average and would rent there again.

Rating:

4.0

Simple, easy, and no fuss. I got a ‘15 truck and 2 movers from We Move one of there moving companies. They had a 5star rating and I know why. The movers were on time, came to work, and move red quickly. Can't thank the whole UHaul team as well as We Move movers for this easy, and effective work.

Rating:

5.0

Friendly, polite staff

Rating:

4.0

The after hours pick up was too long of a process. The app told me to locate the vehicle and then go back to the front of the building to retrieve the key. It took 20 minutes to pick up. I thought doing the check in before getting there was supposed to expedite the process.⁶

Rating:

5.0

Tia is wonderful!! Thank you!

Rating:

5.0

Pickup through app was problematic but service from actual employees was much better. Wish I never would have wasted time on the app and just dealt with the store employees.

Rating:

5.0

Great experience, Bruce was professional and helpful, and the equipment was clean and ready for pickup.

Rating:

5.0

They are professionals and very friendly staff !!! Love to do business there !!!!

Rating:

5.0

They are the best… friendly and awesome service !!! My favorite location to rent equipment !!!

Rating:

5.0

Excellent service, clean truck. Dealt with this location 4 or 5 times, and always a great experience.

Rating:

5.0

I would highly recommend this facility. It was always clean and easily accessible. The rates were very reasonable and did not change much over all the years I have been there. Most of the other facilities around the area increase prices every six months and want you pay a year up front. Again I would highly recommend this facility

Rating:

5.0

Great storage place clean easy access really recommend

Rating:

5.0

Great place to do business!!

Rating:

5.0

Always clean and friendly staff

Rating:

5.0

Keep up the good work

Rating:

4.0

The facilities are clean and well maintained, and the fees are better than at most places. Access hours are inconvenient, though, specially closing at 10pm is insufficient when one is running late because the truck was made available later than originally scheduled, pushing all other work back three hours. And no, camping outside until 5am the next day is not an option, certainly not when one's home is located 80 miles away.

Rating:

2.0

The unit I reserved was unavailable so I called customer service and talked to 3 people over the course of an hour before being forwarded to the Colmar staff. The best customer service reply I got from Colmar associates answering the phone was “yeah the website sucks for me too and messes up all the time”. I said that’s not a good enough solution for me and he said “I know the customer service reps on the phone are just sitting somewhere in their home out of state and don’t have any idea what it’s like to be sitting at a store location and have people screaming at them. I know you aren’t screaming at me though”. Horrendous reply when I asked for a reservation inconvenience fee. Once at the location, it took 3 workers and 15 minutes to actually get my unit. They miss billed me when I had a first month free and had to change all the paperwork again. I was as patient as I could be after an out of state move to be treated this poorly. Uhaul, do better.

Rating:

3.0

I had list my key to my storage locker and the office could not help me open it with their accessories. I was very disappointed. But all else was satisfory.

Rating:

5.0

Would use again if I need storage

Rating:

5.0

I believe the young man who helped me was Tom. (He had long hair) There was also an older gentleman inside the storage unit who was friendly as well. He REALLY helped me out because I needed to change storage unit sizes.

Rating:

5.0

Professional, knowledgeable, courteous and helpful. This facility is my go to for extra storage & I pass many storage facilities driving from Fort Washington. A loyal customer since 2000.

Rating:

4.0

We had some difficulty finding the unit and checking in, but the help we got from the person on duty Nov 14 was excellent! And we appreciate the fact that a lock was provided.

Rating:

5.0

Tom and Brendan were super nice!

Rating:

5.0

Professional, respectfully & especially helpful.

Rating:

5.0

Such great customer service! Everyone is so friendly and helpful! Everything is clean. I use this facility for everything

Rating:

5.0

The personel were friendly and professional.

Rating:

4.0

Only one customer rep on a Saturday. Phone was very busy. Considering the circumstances she did a very good & professional job checking us in.

Rating:

5.0

The men who worked there were fantastic. I managed to lose my keys and then broke off a key in the lock and they were able to help me out both times by removing the locks. Great staff!

Rating:

5.0

Clean and convenient. The employees were all wonderful and very helpful. I would definitely recommend them.

Rating:

5.0

This was a great experience High standards of operations

Rating:

5.0

Bob and Megan are awesome and sincerely work to make moving as easy and stress free as possible. Thank you.

Rating:

5.0

Ryan was exceptional and gave us a tour and showed us the units even though the weather was cold and rainy! He even talked about U Haul’s history when I asked about the company! The units are clean and very accessible!

Rating:

5.0

The store is extremely clean. Megan is the friendliest, most helpful person I have dealt with in a long time.

Rating:

1.0

I was charged for my first month of storage with my unit, when my UHaul truck rental was supposed to come with a free month of storage rental. I originally arrived to the Colmar Storage with a reservation, but I could not access the unit, and it was still listed as TBD. I called UHaul and was told to book a second storage reservation so that I could gain access, and that the reservations would be combined to give this unit as my free unit. The other unit was cancelled, however, the new unit was never moved to be my free monthly unit. This process took me 2 1/2 sitting outside the storage gate at UHaul in Colmar.

Rating:

4.0

Had to go back to the office 3 separate times to get my access card to work. Online billing said I owed $0 for the month and then charged me a late fee for not paying.

Rating:

5.0

Whoever was working the day I moved things to my storage unit after my move( he was not The employee at the desk.) was wonderful. He helped me check my truck back in because I was having some trouble and he went above and beyond and his customer service exceeded any and all expectations. This was 7/23.

Rating:

5.0

Very good customer service no pressure I was in and out within 15 minutes

Rating:

5.0

thanks for all your help

Rating:

4.0

Except for receiving a bill and late notice charge after having notified Colmar Uhaul (3 times) that we had vacated our unit ahead of schedule our experience was excellent.

Rating:

5.0

Very knowledgeable and helpful!

Rating:

3.0

Excessive wait time on the phone. Truck rental was done wrong, billed for 4 days when I only had the truck for 1 hr. It was corrected, but it took time and a few phone calls/waiting to get it done.

Rating:

5.0

Tia was helpful and resourceful in answering my questions and finding the the right fit for me.

Rating:

5.0

Your associate was very helpful in pointing out the storage options available. She knew what she was doing, she made sure I understood rental selection, rental agreement, security entry and etc. GREAT

Rating:

5.0

very good

Rating:

5.0

Everything was smooth, quick, and painless, which was important to me during our big move. They also allowed me to park my Uhaul rental truck there overnight and this was a huge help.

Rating:

5.0

the lady I talked with was very friendly, professional and had a good sense of humor. She helped me very quickly and she made the whole process seamless, The man who showed the bins was professional

Rating:

4.0

Good folks.

Rating:

5.0

Great location clean facility. A variety of storage size options. Easy access and very friendly and knowledgeable staff. I will use this facility again for my truck rental and storage needs.

Rating:

4.0

A little expensive for a small unit.

Rating:

5.0

Good clean and comfortable temperature for keep items in good conditions

Rating:

4.0

Thanks!

Rating:

3.0

Employees at the facility made a very stressful situation better. Employees were great, corporate not so much.

Rating:

1.0

They had no record of my reserv. I did have reserv no. Rep checked told us another U-Haul had space went there & originally told they didn’t have space.

Rating:

5.0

Really nice staff and facility is very well maintained. Would definitely recommend to anyone who needs it for extra or temporary storage space.

Rating:

1.0

Made reservation just to find out it was for nothing.wasted my time went out of my way. Could have been told over the phone like other places, but not at uhaul.

Rating:

5.0

Very helpful young men, cordial and accommodating. Really excellent upbeat attitudes as well.

Rating:

5.0

I have had no problem.

Rating:

1.0

The attendant was very polite, but service was poor. He seemed very overwhelmed and could not assist myself or other guests. His inability to assist me lead me to using another uhaul location.

Rating:

1.0

I booked a secure parking spot online a month ahead of time. I showed up at the store and was told they don't do that. "They got rid of them." They weren't there last bit apologetic that I was strande

Rating:

4.0

Great service and great facility

Rating:

3.0

The new staff didn't seem concerned about clear entrance to the RV storage area.

Rating:

5.0

All good