Customer Reviews for U-Haul Moving & Storage of Colmar

5,080 reviews

250 Bethlehem Pike   Colmar, PA 18915
(Across From Red Cedar grill)

(215) 822-8080

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 822-8080

250 Bethlehem Pike
Colmar, PA 18915
(Across From Red Cedar grill)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MONICA D. 
Rating:
5.0

Customer did not leave a comment.

Edmunds B. 
Rating:
5.0

The truck was clean, came with blankets, spacious, and overall I had a great first experience, I would definitely recommend.

Hayden C. 
Rating:
5.0

Customer did not leave a comment.

Stefanie F. 
Rating:
5.0

Customer did not leave a comment.

SALMAN R. 
Rating:
5.0

Everything is good

Heriberto L. 
Rating:
4.0

Customer did not leave a comment.

Kapil K. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Frances P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Excellent Service

jason G. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

all went well

Thomas S. 
Rating:
4.0

Equipment has improved greatly over the years

ROBERT K. 
Rating:
5.0

The guy we had was perfect in every way. He was awesome.

Margaret H. 
Rating:
5.0

You were very helpful. Thank you.

Steve J. 
Rating:
4.0

Customer did not leave a comment.

Francis S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
4.0

Pickup was supposed to be contactless but was not

A C. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
2.0

I rented a motorcycle trailer for 24 hours and only had it for 2-3 hours then returned it. I then needed it again that same day less then an hour later and was forced to pay for another full 24 hour rental meaning they charged me 48 hours in the same day and the attitude I got when mentioning this was ridiculous to say the least. Horrible service if they expect return business for sure. This isn't the first issue I've had with this uhaul location either, they called the cops on me pointlessly the last time I rented from them and the cop laughed when I returned to meet with them. They tried making a false report to the police and told them I was stealing the rental I paid for that time then blocked me from renting the following time until I fought for an hour on the phone to have that fixed so I could rent again. They never did anything for the inconvenience even though it took about 3 hours of my time.

Trevor P. 
Rating:
4.0

Customer did not leave a comment.

Rick A. 
Rating:
5.0

Customer did not leave a comment.

Garth S. 
Rating:
5.0

Your after hour website is extremely bad. It would be better to have no site than this site. Spent over an hour trying to return a trailer, but got no further when it came to mileage and gas gauge level. Very frustrating.

Bob K. 
Rating:
5.0

Everything was great

Hugo P. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Bethany V. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
4.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Great service and equipment

VIVEK M. 
Rating:
3.0

Collar was ok. Ben Salem actually helped us out. We originally ordered a 20'er for Gilbertsville pick up. 2 days before pick up we were informed we had to go to BenSalem to pick up and it was to be a 15'. This was 1 hr drive one way. We got there and they didn't have the truck. He got on the phone and got us a 20' but we had to go to Colman, another 25 min drive. We were to get a $50 credit out of all of this but that hasn't happened either. Not happy with U-Haul. This is the third time we have had issue with U-Haul.

Susan L. 
Rating:
5.0

I left the equipment clean as I found it

James M. 
Rating:
5.0

The truck pulled in one direction but told the guy at drop off.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Bonifacio J. 
Rating:
1.0

The lady working last Saturday was rude and racist she threaten to cancel our U-Haul after we left and came back because she said there were no truck available the guy working on the shift had to help……. She is the worst

Dana G. 
Rating:
5.0

Customer did not leave a comment.

Matt T. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
1.0

After returning the track they're going to check you say you all set Everything is good And then extra amount causing you right away from your credit card you going to know when you see your credit card statement

Umar U. 
Rating:
4.0

Been here a bunch lately. The gentleman who checked me out upon return was a great guy and very pleasant which was a great change. Did not catch his name but he is a great person for the U-Haul brand

Jason M. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Everything was easy and quick

John C. 
Rating:
4.0

Truck brakes were failing. Overall dangerous experience.

John W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

I enjoyed the best U Haul experience ever, beginning with the operator (Mel), who handled my initial call and tracking a suitable truck and auto trailer which happened to be located at my local store (Colmar). When I showed up in store I was processed right away (Robert)- both employees were very courteous and professional. We went out, hooked up the trailer, went over procedures as well as existing scratches and off I went. The pickup and trailer operated flawlessly! Thank you for allowing the purchase of my son's first car to go smoothly!

Garth S. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Doreen H. 
Rating:
4.0

Had to wait when picking up. No one in the office.

JOHN K. 
Rating:
4.0

My front door did not shut all the way. Brakes were a bit loose. Check in and check out experience great.

Jessie C. 
Rating:
5.0

Customer did not leave a comment.

Gregorio F. 
Rating:
2.0

I got there and stood in line for a half hour, and I was not showed where the truck was I was just told to go find it…and it was pouring rain outside so it was miserable to go find. And then when my dad got the truck to the destination he was not happy bc the truck was pulling to the right and was shaky so probably the alignment was totally out, and then after everything was said and done, I get charged for fuel???? No one told me I had to pay for fuel. That should not be the customers responsibility. I always go to uhual for all my events and I'm not sure I will next time. Very sorry to say this was not the greatest experience.

Denis V. 
Rating:
5.0

Loved that we just dropped off the vehicle and that was that. It was so quick and easy. They had a lane for return equipment and we just dropped the truck off, handed an associate the keys and they said we were good. They emailed me the final bill and it was so easy.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Walt K. 
Rating:
5.0

No changes needed.

Warren B. 
Rating:
5.0

Great service. Quick and easy! Friendly staff.

Evelyn D. 
Rating:
5.0

Customer did not leave a comment.

Linda N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Good place

RAMAZ S. 
Rating:
5.0

Slightly more detailed instructions on the mobile app for after hours pick up - there were two sets of keys in my lock box and I grabbed both but when I returned the truck I learned I didn't need both and I had accidentally taken someone else's keys.

James S. 
Rating:
5.0

The local agency was great...but U-haul organization needs some help. I reserved a truck from one location, but when I showed up, the agent told me our reservation was switched with a different location. No advanced warning. We got to the new location 30 minutes into our 4 hour rental and we were told the moving dollies we reserved aren't available. This was critical so my wife and I wasred another 30 minutes trying to decide if we could buy moving dollies from a nearby Home depot. We decided to take tge truck. We were told the truck still needed to be returned by 2 pm (only 3 hours). We complied...but it added extra stress to the logistics of our move. The local agent did commit to crediting back $50 dollars because of the missing dollies, and for that I am greatful. But I still think we should be compensated for the extra hour we lost as well.

DAVID B. 
Rating:
5.0

Nothing

Al E. 
Rating:
5.0

Not sure

Scott O. 
Rating:
5.0

Customer did not leave a comment.

Simon A. 
Rating:
5.0

Customer did not leave a comment.

Khadija D. 
Rating:
4.0

Customer did not leave a comment.

CINDI E. 
Rating:
5.0

Nothing

ROTIMI O. 
Rating:
4.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

ROSA C. 
Rating:
4.0

The customer service rep who helped us was wonderful. He was helpful, pleasant, and seemed genuinely happy to be helping us. He was even able to juggle multiple customers at once without making us feel less important. He was helping someone on the phone before calling us up to the counter, and the phone customer called back as we were finishing up. He asked if he could help the person on the phone because he recognized the caller ID as the person he was dealing with and he knew how to help them. He was great. The full name of the customer service rep from our paperwork is Thomas Swenson.

Jennifer N. 
Rating:
5.0

Excellent experience. I will rent the same vehicle from this location again.

Mason A. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer Service was great and helpful

Bruce B. 
Rating:
5.0

Excellent customer service from staff. Very professional, helpful and knowledgeable staff. Great experience. Will recommend.

RODERICK K. 
Rating:
1.0

My vehicle was not ready. They didn't clean the snow form vehicle, I had to do it on my own upon picking up the truck. Not so professional.

Bhargesh D. 
Rating:
4.0

The truck was loud and the shocks were not the best but the customer service was great.

Sarah G. 
Rating:
5.0

Very nice van and equipped with Bluetooth was a plus.

Frank M. 
Rating:
5.0

I wish I would have gotten the woman's name that assisted me this morning. She was WONDERFUL!! The process was smooth. She was delightful to work with. She was friendly & went above and beyond to assist me.

ERICA S. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Thank you so much for the service once again!!! Joe and Bruce you two hands down need a raise. The customer service from the two of you was phenomenal! I appreciate this facility and the friendly interaction. This team makes me feel at home. Thank you again goats!!! (Greatest of all time) just incase. 😂

Jacob T. 
Rating:
4.0

Customer did not leave a comment.

ANNE M. 
Rating:
5.0

The guys at the front, like Thomas, are great...very friendly and helpful!

TABATHA S. 
Rating:
4.0

Customer did not leave a comment.

STEVEN K. 
Rating:
2.0

No one was available at location although closing time was 11am. Furniture pads and dolly was not available in spite of booking it online well in advance so we need to rush to other location and we delayed by couple of hours .

YOGESH D. 
Rating:
5.0

Customer did not leave a comment.

ERNST L. 
Rating:
5.0

Sean was very helpful and professional.

GUNJAN V. 
Rating:
5.0

everything was perfect from setting a reservation to when I returned the van. employees were friendly and professional

JOSEPH P. 
Rating:
5.0

Excellent customer service.

RODERICK K. 
Rating:
5.0

Great customer service, good prices, knowledgeable and friendly staff, nice selection of rental equipment.

ERIK L. 
Rating:
5.0

Nice folks / good prices / quick checkin

Michael M. 
Rating:
5.0

Thank you

RODNEY H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

I believe the young man who helped me was Tom. (He had long hair) There was also an older gentleman inside the storage unit who was friendly as well. He REALLY helped me out because I needed to change storage unit sizes.

Nathan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dulcinda I.  |  Online Move In 
Rating:
5.0

Professional, knowledgeable, courteous and helpful. This facility is my go to for extra storage & I pass many storage facilities driving from Fort Washington. A loyal customer since 2000.

Helen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth B.  |  Online Move In 
Rating:
4.0

We had some difficulty finding the unit and checking in, but the help we got from the person on duty Nov 14 was excellent! And we appreciate the fact that a lock was provided.

Elaine J.  |  Online Move In 
Rating:
5.0

Tom and Brendan were super nice!

BLAINE A.  |  Overall Experience 
Rating:
5.0

Professional, respectfully & especially helpful.

Kathryn K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra B.  |  Online Move In 
Rating:
5.0

Such great customer service! Everyone is so friendly and helpful! Everything is clean. I use this facility for everything

Ayana S.  |  Overall Experience 
Rating:
5.0

The personel were friendly and professional.

Donnell S.  |  First Impressions 
Rating:
4.0

Only one customer rep on a Saturday. Phone was very busy. Considering the circumstances she did a very good & professional job checking us in.

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  Overall Experience 
Rating:
5.0

The men who worked there were fantastic. I managed to lose my keys and then broke off a key in the lock and they were able to help me out both times by removing the locks. Great staff!

Joseph H.  |  Overall Experience 
Rating:
5.0

Clean and convenient. The employees were all wonderful and very helpful. I would definitely recommend them.

TADE W.  |  Overall Experience 
Rating:
5.0

This was a great experience High standards of operations

GERARD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emi C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rulbeing Q.  |  Overall Experience 
Rating:
5.0

Bob and Megan are awesome and sincerely work to make moving as easy and stress free as possible. Thank you.

Peggy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latrice J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  First Impressions 
Rating:
5.0

Ryan was exceptional and gave us a tour and showed us the units even though the weather was cold and rainy! He even talked about U Haul’s history when I asked about the company! The units are clean and very accessible!

Barbara S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmie R.  |  Overall Experience 
Rating:
5.0

The store is extremely clean. Megan is the friendliest, most helpful person I have dealt with in a long time.

Sherry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen H.  |  First Impressions 
Rating:
1.0

I was charged for my first month of storage with my unit, when my UHaul truck rental was supposed to come with a free month of storage rental. I originally arrived to the Colmar Storage with a reservation, but I could not access the unit, and it was still listed as TBD. I called UHaul and was told to book a second storage reservation so that I could gain access, and that the reservations would be combined to give this unit as my free unit. The other unit was cancelled, however, the new unit was never moved to be my free monthly unit. This process took me 2 1/2 sitting outside the storage gate at UHaul in Colmar.

Luke H.  |  Online Move In 
Rating:
4.0

Had to go back to the office 3 separate times to get my access card to work. Online billing said I owed $0 for the month and then charged me a late fee for not paying.

Ian S.  |  Overall Experience 
Rating:
5.0

Whoever was working the day I moved things to my storage unit after my move( he was not The employee at the desk.) was wonderful. He helped me check my truck back in because I was having some trouble and he went above and beyond and his customer service exceeded any and all expectations. This was 7/23.

Schyler C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dwight p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederic M.  |  First Impressions 
Rating:
5.0

Very good customer service no pressure I was in and out within 15 minutes

Cassandra R.  |  First Impressions 
Rating:
5.0

thanks for all your help

Alan Y.  |  Overall Experience 
Rating:
4.0

Except for receiving a bill and late notice charge after having notified Colmar Uhaul (3 times) that we had vacated our unit ahead of schedule our experience was excellent.

Charles m.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and helpful!

Monica L.  |  Overall Experience 
Rating:
3.0

Excessive wait time on the phone. Truck rental was done wrong, billed for 4 days when I only had the truck for 1 hr. It was corrected, but it took time and a few phone calls/waiting to get it done.

andrew s.  |  Overall Experience 
Rating:
5.0

Tia was helpful and resourceful in answering my questions and finding the the right fit for me.

Monica L.  |  First Impressions 
Rating:
5.0

Your associate was very helpful in pointing out the storage options available. She knew what she was doing, she made sure I understood rental selection, rental agreement, security entry and etc. GREAT

Raymond A.  |  First Impressions 
Rating:
5.0

very good

Remie V.  |  Overall Experience 
Rating:
5.0

Everything was smooth, quick, and painless, which was important to me during our big move. They also allowed me to park my Uhaul rental truck there overnight and this was a huge help.

David S.  |  Overall Experience 
Rating:
5.0

the lady I talked with was very friendly, professional and had a good sense of humor. She helped me very quickly and she made the whole process seamless, The man who showed the bins was professional

Kevin C.  |  First Impressions 
Rating:
4.0

Good folks.

C DAVID G.  |  Overall Experience 
Rating:
5.0

Great location clean facility. A variety of storage size options. Easy access and very friendly and knowledgeable staff. I will use this facility again for my truck rental and storage needs.

Brendon B.  |  First Impressions 
Rating:
4.0

A little expensive for a small unit.

Luke R.  |  Overall Experience 
Rating:
5.0

Good clean and comfortable temperature for keep items in good conditions

CARMEN M.  |  Overall Experience 
Rating:
4.0

Thanks!

tanya s.  |  Overall Experience 
Rating:
3.0

Employees at the facility made a very stressful situation better. Employees were great, corporate not so much.

Palmer T.  |  Overall Experience 
Rating:
1.0

They had no record of my reserv. I did have reserv no. Rep checked told us another U-Haul had space went there & originally told they didn’t have space.

Beverly M.  |  Reservation 
Rating:
5.0

Really nice staff and facility is very well maintained. Would definitely recommend to anyone who needs it for extra or temporary storage space.

Shean C.  |  Overall Experience 
Rating:
1.0

Made reservation just to find out it was for nothing.wasted my time went out of my way. Could have been told over the phone like other places, but not at uhaul.

Glen Z.  |  Reservation 
Rating:
5.0

Very helpful young men, cordial and accommodating. Really excellent upbeat attitudes as well.

Shean C.  |  Reservation 
Rating:
5.0

I have had no problem.

sharon k.  |  Reservation 
Rating:
1.0

The attendant was very polite, but service was poor. He seemed very overwhelmed and could not assist myself or other guests. His inability to assist me lead me to using another uhaul location.

adrian K.  |  Reservation 
Rating:
1.0

I booked a secure parking spot online a month ahead of time. I showed up at the store and was told they don't do that. "They got rid of them." They weren't there last bit apologetic that I was strande

STEVEN F.  |  Reservation 
Rating:
4.0

Great service and great facility

michael j.  |  Overall Experience 
Rating:
3.0

The new staff didn't seem concerned about clear entrance to the RV storage area.

RUSSELL S.  |  Overall Experience 
Rating:
5.0

All good

NICK M.  |  Overall Experience 
Rating:
2.0

The new ownership is very poor. They are unresponsive when a call is made. The prior owners and employees were very friendly and responsive. Still waiting on a call back that was requested

robert F.  |  Overall Experience 
No reviews have been submitted for this location.

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