Rob was great to work with! Friendly, knowledgeable and went out of his way to make the whole process easy and painless! Paul from the Horsham store set me up and directed me to Colmar store to pickup the trailer since his location did not have that size available. Also, Motman at the 7615 Garners Ferry location in Columbia SC was great to work with dropping the trailer off. Super friendly and made things easy after a long drive from Pennsylvania to South Carolina. Everyone gets a 10 out of 10!! Don’t change a thing Uhaul!!
Chuck sCustomer Reviews for U-Haul Moving & Storage of Colmar
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My service was good when I booked the truck, and picked up my storage unit key. I was shown how to use the back door and told that it closed at 10 PM. We pull up with a van full of things at 8:30pm, and we can’t get through the back door. We have to squeeze everything through the side door. Took away the convenience part of it all.
PHOEBE O | First ImpressionsEverything was perfect. I am very thankful for the help I received that day. I didn't catch her name, but the woman who provided the rental was the one of the few good things that day.
Malcolm FBe careful for the gaz fuiel
FARID TI was unable to get access to a bill of lading showing the actual destination of my ubox. It only shows the regional delivery center which is inadequate for many reasons. I spent a lot of time debating whether or not I would actually ship with you because of this. Thankfully some one shared a screenshot with me that shows the actual destination but this took a lot of work and arm twisting.
Joseph GTruck was not swept out, we realize after loading and ready to leave our home for another state that the brake-turn signal was not working in the rear drivers side. Called and told just drive it. The employee called back and apologized saying he was the only worker there and said to call the 800 line and they can come out and fix. We needed to leave to make settlement in another state.
PATRICIA WHow do you improve excellence ?..
DAVID DHow do you improve excellence ?..
DAVID DMaintain your vehicles properly to avoid accidents. The truck I rented suffered mechanical failures due to lack of maintenance. This could have caused an accident, putting my life at risk.
Reinaldo PNever used it. Tried to cancel before my moving date but there was no way to. Took my money for nothing.
Augustine A | Overall ExperienceAdd more pickup trucks
Ruthgey JJohn is awesome. Great guy
CHRISTOPHER CThe staff was very helpful and friendly great to work with.
MARK RLousy rude customer service experience. Was having issues getting my delivery scheduled and when I asked to speak to the manager I was told he doesn’t want to talk to you. UHaul corporate stepped in and got the issue resolved but the service at this location was deplorable..
DEONTE BDon’t need to improve much the owner does a great job and he actually shows accountability and interest in his work so I appreciate that
Joseph BArrived at U-Haul store (colmar, pa rt 309) 15 minutes early for my reservation which they couldn’t keep because the storefront worker had other things going on. Finally jumped into my truck, low on gas and made the mistake of not keeping track of the miles. Like clockwork they charged for 20 extra miles. Emailed the manager and he told me that I should keep track of my mileage. SMH. If you don’t want to deal with this level of incompetency, where you are required to do their job for them, then I would check out other stores.
JACOB ZGreat service, fair prices
JOHN H | First ImpressionsThe truck was dirty when i got it, the one side was covered with stains, when I took it back I made sure it was swept down! But they charged me $25 because I didn't map it down ! I have been doing business with UHaul for so long I never had a problem! My bill was already over $300 ! I'm just not happy with that location !
Wided Mgreat customer service,
Mark DBruce Thompson runs a great U-Haul! Was very accommodating and understanding when I had to extend the reservation. CORPORATE, GIVE HIM A RAISE! Also, there was another personable man whose last name is Howells who helped me. ALSO GIVE HIM A RAISE!
Bruce FI can recommend this location to my friend only if the truck is well maintained in future.Reason being the brakes were not 100% fine for equipment TT5758D.AE23921-AZ PO(6)
MANDAR MNothing at all. My experiences here with staff and equipment is always great!! Excellent customer service in every way.
AMINCI GNothing
MICHAEL CThe moving blankets and dolly being in the truck caused issues with moving things in and out. It should only be in the truck when purchased.
Sergio KExcellent and thoughtful staff, advice and helped move go great.
James BI do not know if it was a pick up location or the drop off location but between the two locations they charged me an extra 118 miles and I did not drive..
Mark HThe guys at Colmar location were great to work with , easy in , easy out
CHRISTOPHER SI really have no complaints. People are friendly and helpful. The process of renting went smoothly!
JOANNE GVery disppointed that after all the pushing Uhaul does on their website to buy additional products and services that when I showed up the second most important item I ordered (most important is the truck) is NEVER available. Why sell me the option to order an appliance dolly and this location doesn't have them at all.
Brendan CThe online pick up process was clunky especially compared to rental cars. Otherwise it was a good experience.
JOHN KThe process was very simple and the Agent was very professional and kind.
Keith LThe team at the Colmar U-Haul are outstanding in delivering the goods and services needed for a seamless do it yourself move. The only improvement would be to improve on-site parking; it's very limited due to the U-Haul equipment blocking parking spaces.
David CVery good vehicle, great service, easy process
WILLIAM MThis location were efficient and they were able to assist me last minute. The other location had issues and effective ever customer that day.
Yvette TNothing I can think of. Thank you
Robert DBetter understanding of equipment and better customer service
Eric RJohn was very helpful.
CHARLES Ki have been going to the Colmar 250 Bethlehem Pike U Haul location for several years now and while the equipment is always in good shape, i suspect that is true of U Haul in general. what i like about this site is the amazing staff. same people all the time, great to work with, they do their best to deal with schedule changes etc. the prices are great for a small box truck or pick up truck, but as with most businesses, it is the staff that makes the difference. i can only imagine how tough their jobs are with how people behave with rental equipment etc. so hats off to them
ROBERT JExcelente persona amables y buenos vehículos para reliazar todos tipos de mudanza y cargas personales
CHERY VFast immediate service! Clean storage facility with temperature controlled environment. Very good experience! No negative feedback to provide. I’d use this storage facility again if needed in the future!
STACHEIN N | Overall ExperienceThe absolute best U-Haul franchise in the local area! Melissa and her team are fantastic… I will be back for my next rental! ~BB
BRIAN BThe staff is always fantastic
Kimberly HThe online check in did not work as designed when photos were required for my drivers license but the app would not scan by barcode. We called customer service at 7AM on a Sunday and got connected with a rep and she was very helpful. We eventually had to check in on the website.
Steven KThey let me go on a late return by about 30-40 minutes which was good and did not get any other charges. Mohammad working at the store was friendly and very helpful.
VIKAS PVery quick and easy experience.. everyone was helpful and knowledgeable
PATRICK KExcellent service , very helpful and understanding I would use them again if needed
DAVID WBruce was very helpful and explained the equipment to its fullest extent.
CHARLES BCustomer service at check in needs to be better.
MEGAN MMelissa and the gentlemen when I picked up were amazing to work with. I’ve noticed when renting the past few years something always comes up to charge extra or over price. They were honest and very reasonable. Great place!
STEPHEN TDropped off trailer after hours so there was nobody there but the drop of process on the phone was great. Would definitely be nice if there was someone there until about 9 pm for drop offs.
JAMES KVery courteous and prompt service you guys are doing a fine job. Keep up the good work.
STEVEN CVery good job
TAJINDER KI can't think of anything. The rental went so smoothly from the reservation through the check-in. I highly recommend your business and will come back if I need to rent again. Thank you!
PATRICIA OI recommend adding more customer parking although i realize this may not be possible with a fixed space
ANDREW BI couldn’t tell you how it was because I made no attempt on accessing it. Because I could not get access to an auto trailer tht day of even though equipment n storage was paid w online. I’d recommend you come up with some kind of request a refund tab/button just so you’d have an option to get/give our money back as easily as it was for you to take it. So if it hasn’t already happened id like to get refunded please n thank you.
Jason T | Overall ExperienceStaff was often rude and unwilling to help. Misinformed on the rate and free months. Unit was very pricey.
TERESA J | Overall ExperienceI had a good experience with this location. Justine was great at helping me out and he was patient with my not knowing what size I needed. I got a 10x5, and it was great.
NICOLE G | First Impressionsnice people
MARTIN V | Overall ExperienceSo kind and caring. Thank you for listening when I was crying. My dad passed away and I needed quick storage. U Haul helped so much. This is my second time and both were excellent experiences.
SHERRYLYNN S | Overall ExperienceAll an excellent experience.
cathy S | First ImpressionsVery kind and compassionate Thank you!
SHERRYLYNN S | First ImpressionsNice place. I have rented there twice and would do so again.
Joseph M | Overall ExperienceVery good thanks very much
JAMES J | Overall ExperienceI was so worried my move wouldn’t go smoothly. Once I contacted the Colmar location they handled everything. I appreciate their help so much. They were very helpful. They moved my pod right up to a unit so I could easily move everything. Everything was easy and hassle-free.
Kate W | First ImpressionsThe stuff in my unit got ruined due a roof leak but because I declined the insurance when I signed up, they were unable to do anything to help.
Marc M | Overall ExperienceStaff was awesome I definitely will use again or recommend
DANA P | Overall ExperienceThe check in and out process for when I first moved into the storage space and then moved out was seamless. There were absolutely no surprise fees.
ADRIENNE K | Overall ExperienceA shout out and a thank you to Bruce for being so helpful and expertly executing his job. This guy is a keeper, take care of him!
John S | Overall ExperienceEveryone so helpful every time I came into the store. Friendly.
Sherrie H | Overall ExperienceI would highly recommend this facility. It was always clean and easily accessible. The rates were very reasonable and did not change much over all the years I have been there. Most of the other facilities around the area increase prices every six months and want you pay a year up front. Again I would highly recommend this facility
Henrietta G | Overall ExperienceGreat storage place clean easy access really recommend
Heriberto L | Overall ExperienceGreat place to do business!!
Michael C | Overall ExperienceAlways clean and friendly staff
Leila R | Overall ExperienceKeep up the good work
DENNIS G | First ImpressionsThe facilities are clean and well maintained, and the fees are better than at most places. Access hours are inconvenient, though, specially closing at 10pm is insufficient when one is running late because the truck was made available later than originally scheduled, pushing all other work back three hours. And no, camping outside until 5am the next day is not an option, certainly not when one's home is located 80 miles away.
Carlos F | First ImpressionsThe unit I reserved was unavailable so I called customer service and talked to 3 people over the course of an hour before being forwarded to the Colmar staff. The best customer service reply I got from Colmar associates answering the phone was “yeah the website sucks for me too and messes up all the time”. I said that’s not a good enough solution for me and he said “I know the customer service reps on the phone are just sitting somewhere in their home out of state and don’t have any idea what it’s like to be sitting at a store location and have people screaming at them. I know you aren’t screaming at me though”. Horrendous reply when I asked for a reservation inconvenience fee. Once at the location, it took 3 workers and 15 minutes to actually get my unit. They miss billed me when I had a first month free and had to change all the paperwork again. I was as patient as I could be after an out of state move to be treated this poorly. Uhaul, do better.
Hannah K | First ImpressionsI had list my key to my storage locker and the office could not help me open it with their accessories. I was very disappointed. But all else was satisfory.
lorraine m | Overall ExperienceWould use again if I need storage
Joseph M | Overall ExperienceI believe the young man who helped me was Tom. (He had long hair) There was also an older gentleman inside the storage unit who was friendly as well. He REALLY helped me out because I needed to change storage unit sizes.
Nathan S | First ImpressionsProfessional, knowledgeable, courteous and helpful. This facility is my go to for extra storage & I pass many storage facilities driving from Fort Washington. A loyal customer since 2000.
Helen H | Overall ExperienceWe had some difficulty finding the unit and checking in, but the help we got from the person on duty Nov 14 was excellent! And we appreciate the fact that a lock was provided.
Elaine J | Online Move InTom and Brendan were super nice!
BLAINE A | Overall ExperienceProfessional, respectfully & especially helpful.
Kathryn K | First ImpressionsSuch great customer service! Everyone is so friendly and helpful! Everything is clean. I use this facility for everything
Ayana S | Overall ExperienceThe personel were friendly and professional.
Donnell S | First ImpressionsOnly one customer rep on a Saturday. Phone was very busy. Considering the circumstances she did a very good & professional job checking us in.
John S | First ImpressionsThe men who worked there were fantastic. I managed to lose my keys and then broke off a key in the lock and they were able to help me out both times by removing the locks. Great staff!
Joseph H | Overall ExperienceClean and convenient. The employees were all wonderful and very helpful. I would definitely recommend them.
TADE W | Overall ExperienceThis was a great experience High standards of operations
GERARD G | First ImpressionsBob and Megan are awesome and sincerely work to make moving as easy and stress free as possible. Thank you.
Peggy E | First ImpressionsRyan was exceptional and gave us a tour and showed us the units even though the weather was cold and rainy! He even talked about U Haul’s history when I asked about the company! The units are clean and very accessible!
Barbara S | First ImpressionsThe store is extremely clean. Megan is the friendliest, most helpful person I have dealt with in a long time.
Sherry S | First ImpressionsI was charged for my first month of storage with my unit, when my UHaul truck rental was supposed to come with a free month of storage rental. I originally arrived to the Colmar Storage with a reservation, but I could not access the unit, and it was still listed as TBD. I called UHaul and was told to book a second storage reservation so that I could gain access, and that the reservations would be combined to give this unit as my free unit. The other unit was cancelled, however, the new unit was never moved to be my free monthly unit. This process took me 2 1/2 sitting outside the storage gate at UHaul in Colmar.
Luke H | Online Move InHad to go back to the office 3 separate times to get my access card to work. Online billing said I owed $0 for the month and then charged me a late fee for not paying.
Ian S | Overall ExperienceWhoever was working the day I moved things to my storage unit after my move( he was not The employee at the desk.) was wonderful. He helped me check my truck back in because I was having some trouble and he went above and beyond and his customer service exceeded any and all expectations. This was 7/23.
Schyler C | Online Move InVery good customer service no pressure I was in and out within 15 minutes
Cassandra R | First Impressionsthanks for all your help
Alan Y | Overall ExperienceExcept for receiving a bill and late notice charge after having notified Colmar Uhaul (3 times) that we had vacated our unit ahead of schedule our experience was excellent.
Charles m | Overall ExperienceVery knowledgeable and helpful!
Monica L | Overall ExperienceExcessive wait time on the phone. Truck rental was done wrong, billed for 4 days when I only had the truck for 1 hr. It was corrected, but it took time and a few phone calls/waiting to get it done.
andrew s | Overall ExperienceTia was helpful and resourceful in answering my questions and finding the the right fit for me.
Monica L | First ImpressionsYour associate was very helpful in pointing out the storage options available. She knew what she was doing, she made sure I understood rental selection, rental agreement, security entry and etc. GREAT
Raymond A | First Impressionsvery good
Remie V | Overall ExperienceEverything was smooth, quick, and painless, which was important to me during our big move. They also allowed me to park my Uhaul rental truck there overnight and this was a huge help.
David S | Overall Experiencethe lady I talked with was very friendly, professional and had a good sense of humor. She helped me very quickly and she made the whole process seamless, The man who showed the bins was professional
Kevin C | First ImpressionsGood folks.
C D | Overall ExperienceGreat location clean facility. A variety of storage size options. Easy access and very friendly and knowledgeable staff. I will use this facility again for my truck rental and storage needs.
Brendon B | First ImpressionsA little expensive for a small unit.
Luke R | Overall ExperienceGood clean and comfortable temperature for keep items in good conditions
CARMEN M | Overall ExperienceThanks!
tanya s | Overall ExperienceEmployees at the facility made a very stressful situation better. Employees were great, corporate not so much.
Palmer T | Overall ExperienceThey had no record of my reserv. I did have reserv no. Rep checked told us another U-Haul had space went there & originally told they didn’t have space.
Beverly M | ReservationReally nice staff and facility is very well maintained. Would definitely recommend to anyone who needs it for extra or temporary storage space.
Shean C | Overall ExperienceMade reservation just to find out it was for nothing.wasted my time went out of my way. Could have been told over the phone like other places, but not at uhaul.
Glen Z | ReservationVery helpful young men, cordial and accommodating. Really excellent upbeat attitudes as well.
Shean C | ReservationI have had no problem.
sharon k | ReservationThe attendant was very polite, but service was poor. He seemed very overwhelmed and could not assist myself or other guests. His inability to assist me lead me to using another uhaul location.
adrian K | ReservationI booked a secure parking spot online a month ahead of time. I showed up at the store and was told they don't do that. "They got rid of them." They weren't there last bit apologetic that I was strande
STEVEN F | ReservationGreat service and great facility
michael j | Overall ExperienceThe new staff didn't seem concerned about clear entrance to the RV storage area.
RUSSELL S | Overall ExperienceAll good
NICK M | Overall ExperienceThe new ownership is very poor. They are unresponsive when a call is made. The prior owners and employees were very friendly and responsive. Still waiting on a call back that was requested
robert F | Overall Experience