Customer Reviews for U-Haul Moving & Storage of Colonie

5558 reviews

2043-45 Central Ave   Albany, NY 12205
(Rt 5)

(518) 456-7514

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 456-7514

2043-45 Central Ave
Albany, NY 12205
(Rt 5)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
4.0

The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.

Matthew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGERJOHN S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

CINDY L C. 
Rating:
1.0

Our rental contract drop off was changed without any notice and we were forced to drive it back which was extremely costly and time consuming and was an absolutely awful way to move. I couldn't give this a worse rating

CARMENDEACON A. 
Rating:
4.0

Thank you guys for treating me in the manner as appreciated and valued customer for the money i spent by now for UHaul revenue versus Christian Ashes in 2014. 😁😁😁😁😁 Have a wonderful weekend too! Regards, Irina Miller

Irina M. 
Rating:
2.0

Nothing

miguel H. 
Rating:
3.0

At a DOT check when the license plate was not legible. The officer ran the plate 2 times guessing what the first letter / number was. Hour and a half later I was released. Could not open the tube containing the Registration.

SCOTTCHARLES H. 
Rating:
4.0

They were great. Things went very smoothly.

SAMUEL A.  |  First Impressions 
Rating:
5.0

Great service. We were in and out very quickly. The service tech knew we lived over an hour away from the shop so he actually stopped work on a vehicle that someone had left for the day and did ours in about 25 minutes. He also took us into the shop and showed us exactly what he was going to do. Great job!

Jennifer R. 
Rating:
5.0

Keep on being friendly and understanding to people's needs and situations. I was very pleased the way that I was treated. Thank you

SAMUELA A. 
Rating:
5.0

Customer service was great! Easiest experience we could've had. Made a day of moving that much better. I forget the name of the employee who helped us but he was fantastic!

KATHERINELEE S. 
Rating:
4.0

Only had the vehicle for a short period of time but I had to clean the inside and outside windshield and sweep the bed of the pick up which was not a problem. The vehicle was excellent for what I rented it for and the pick up location was excellent for me. If need be I would rent from this location again.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Jack K. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Check in and check out were extremely efficient. The gentleman working at the counter and where we drop the truck off friendly and helpful.

SARA E M. 
Rating:
4.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

KEVINJ H. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

The truck drove really bad and it shook.

Eugene H. 
Rating:
5.0

No recommendations for improvement.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

NATHANANDREW T. 
Rating:
4.0

Customer did not leave a comment.

KEVINJ H. 
Rating:
5.0

Customer did not leave a comment.

MARKALAN H. 
Rating:
5.0

Always a great experience

anthony G. 
Rating:
4.0

Customer did not leave a comment.

Jenene P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Claire T.  |  First Impressions 
Rating:
5.0

everyone was super friendly and helpful!

BRIAN D. 
Rating:
4.0

These trucks need to be retired. The truck sounded like it would break down at any point, very loud and dirty. I only did an in-town move so it wasn't a big deal, but if this was a long move, it would be difficult.

Alizabeth B. 
Rating:
5.0

Everyone I dealt with during my rental transactions has been courteous and professional. Thanks for a good experience

Bob M. 
Rating:
4.0

Customer did not leave a comment.

KOFI Y. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED HAITHAMK G. 
Rating:
5.0

Great service

caman m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTINL M. 
Rating:
5.0

Customer did not leave a comment.

DEANNAMARIE L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
1.0

There was a problem with the transmission in my Cargo Van. It was a “new” vehicle (only 90miles) but it stalled repeatedly on the freeway. When I contacted UHaul about ways to safely “return” the vehicle— I was directed to roadside assistance (which I did not need). I was then charged full price for the rental of a faulty/dangerous vehicle AND $500 for a tow I didn't request. This is unacceptable. UHual gave me a vehicle that was dangerous to drive— and rather than apologize or provide refund I was instead over charged. (My ratings are for this overall experience with UHaul— not the individual operators I spoke with who were all trying to be as helpful as possible).

AARONMEIR C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED M. 
Rating:
5.0

Thanks for the help!

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L C. 
Rating:
4.0

Driver side door was stuck/difficult to open. After hours turn in was chaotic with about 10 other trucks turned in and parked almost out into central ave.

BRANDON DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Always friendly and fast service

ANNAMARIE R. 
Rating:
5.0

Customer did not leave a comment.

CHAO G. 
Rating:
2.0

Truck was fine. All three staff I talked to were miserable and made sure to let their customers know. Two were even sarcastic to boot! Unfortunate.

Morgan B. 
Rating:
4.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

The staff at the Colonie/Albany location were professional, friendly, and highly efficient. I will definitely be back in the future.

Darryl M. 
Rating:
3.0

The truck had over 100,000 miles on it and it showed. While the engine and AC were fine, drivers door had an issue with closing (required slamming), Visor clips were loose, allowing visors to drop down, seats were torn or coming apart.

DAVIDMARC P. 
Rating:
3.0

The truck smelled like something died inside and it was filled was flies and filthy. We told the person who checked us out and he made it seem like it was an inconvenience to him to try and do anything about it.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

Cherie G. 
Rating:
4.0

Rented another vehicle today Thw level of gas again was overstated by an an eighth of a tank

SCOTTANDREW E. 
Rating:
5.0

Truck was really old

HASSAN A N. 
Rating:
5.0

Awesome experience!

Roel P. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Nothing

Jeffrey R. 
Rating:
5.0

Great experience.

bob C. 
Rating:
5.0

Customer did not leave a comment.

DAVIDM W. 
Rating:
5.0

Keep up the good service and standards.

Neil L. 
Rating:
5.0

Customer did not leave a comment.

Eduardo O. 
Rating:
4.0

Customer did not leave a comment.

NORMAND P. 
Rating:
5.0

Everything was great. Knowing I was on a long trip they double checked the quality of tires. Very helpful.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

SUSANJEAN Z. 
Rating:
5.0

Great service

BENNYD S. 
Rating:
5.0

No improvements needed. Wonderful experience from beginning to the end.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

ANNAMARIE R. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Davis W. 
Rating:
5.0

Staff was great! Very helpful!

ANICALEE A. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Not much!

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Hyuncher C. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHERALBER S. 
Rating:
5.0

Very Pleased With The Service I Received.

Jean B.  |  Overall Experience 
Rating:
5.0

None

Kim R. 
Rating:
5.0

The staff was awesome. Great crew!!!! I will be renting soon

Geoffrey V. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The web site is rife with pre-filled options. It's like little land mines that need to be turned off to avoid extra charges. Local guy was great , fast, friendly and efficient. Both pick up and drop off.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

K M. 
Rating:
5.0

Everything was perfectly orchestrated and completed

Frank R. 
Rating:
1.0

My uhaul truck had a broken fan clutch or fan in the engine and I still have not been able to get my belongings moved. This was a major inconvenience and I am very disappointed with the quality of service from roadside assistance. I spent over 9 HOURS on hold on Saturday trying to get a replacement truck or refund to get a truck from elsewhere and uhaul screwed me over. Please call me at 5186830616 for my experience rating !

MORIAHIRENE B. 
Rating:
5.0

more counter help on Saturday morning.

David W. 
Rating:
4.0

Customer did not leave a comment.

CALIDAG T. 
Rating:
5.0

Great customer!!!!!!!

David S. 
Rating:
3.0

Long wait at drop off. No one behind desk.

JUDE M. 
Rating:
5.0

Customer did not leave a comment.

Trevor Y. 
Rating:
5.0

Staff were exceptionally nice and communicated everything that needed to be done well. I was updated throughout the process.

Louise S. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

There was a torn/detached piece on the inside, mid-height rear right. Everything else was fine. The return area was overfilled at 10 PM. I left the trailer along the other ones.

Phil D. 
Rating:
5.0

Customer did not leave a comment.

Salvatore F. 
Rating:
5.0

Customer did not leave a comment.

jim B. 
Rating:
1.0

I will be seeking damages

David A. 
Rating:
5.0

Customer did not leave a comment.

RANDYJ R. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Extremely helpful and polite employee when we dropped off the van

Thomas W. 
Rating:
5.0

Communication! Wait times are way too long on the phones. Calls get sent to the national call center instead of going to the local store. No way to make a multi-day local rental on the website. No way to extend a reservation on the website.

John G. 
Rating:
5.0

there was food in the driver side door from the last person that rented the unit before me.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Pauline K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carly p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc P.  |  Overall Experience 
Rating:
5.0

Those guys were absolutely great. We will be long-term customers there

FERGALI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
5.0

The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.

MICHELLE MARIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MARIE R.  |  First Impressions 
Rating:
5.0

Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.

Kelly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
4.0

There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.

Gabrielle S.  |  Overall Experience 
Rating:
5.0

Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...

susanna b.  |  First Impressions 
Rating:
5.0

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

Irina M.  |  Overall Experience 
Rating:
5.0

The person who helped me both times, Wayne, was helpful and quick.

lisa b.  |  First Impressions 
Rating:
5.0

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

Joan R.  |  Overall Experience 
Rating:
4.0

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

Irina M.  |  First Impressions 
Rating:
3.0

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

peter n.  |  Overall Experience 
Rating:
2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Charles L.  |  Online Move In 
Rating:
5.0

The staff and management was very helpful thank you so much for your assistant

Martin M.  |  First Impressions 
Rating:
5.0

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

jackie l.  |  First Impressions 
Rating:
4.0

Good experience

Linda K.  |  First Impressions 
No reviews have been submitted for this location.

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