Customer Reviews for U-Haul Moving & Storage of Colonie

5314 reviews

2043-45 Central Ave   Albany, NY 12205
(Rt 5)

(518) 456-7514

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 456-7514

2043-45 Central Ave
Albany, NY 12205
(Rt 5)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVIDROBERT W. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Henry F. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

great rental experience! so well organized, brand new truck, quick in and out. definitely will rent here again

james S. 
Rating:
5.0

Staff was great I got a brand new van for my move upon returning I forgot my phone. It was closing time on Sunday yet someone reached out to me and waited until I showed up. Much appreciated

DIMITRIOS V. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

laurie I. 
Rating:
5.0

Great service, friendly and knowledgable staff and trailer I rented served me well.

MICHAELJOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

SCOTTERIC D. 
Rating:
4.0

We dropped off after hours the parking lot was very difficult to manuever with the trailer and not clear on how or where to leave it. The app is helpful only when it works properly I spend about 20 minutes reentering data. Aside from the the location looked professional and felt safe.

Harry M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTF W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER J S. 
Rating:
5.0

Customer did not leave a comment.

JOSIAHMICHAEL S. 
Rating:
5.0

Truck was filled with gas, clean and in good shape! Great customer service!

BARBARA JEANNE A. 
Rating:
5.0

Customer did not leave a comment.

HERBERT R. 
Rating:
1.0

The customer service agent in Colonie New York on Central Avenue was very rude and disgusting this bastard didn't even try to help us after the trailer and disconnected it was improperly installed and I'm suing you off I almost got into an accident and also on top of that the wait times for the phone service emergency department took over two hours and we were stranded on the highway this is the worst U-Haul service I have ever received in my entire life and this company overall has a very bad reputation I'm going to Penske and not only that I'm also going to post my prayers is on Facebook Twitter and Instagram about that customer service agent who refused to provide us any assistance

PHAROAHOSIRIS E. 
Rating:
5.0

Customer did not leave a comment.

Helen S. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE G. 
Rating:
5.0

Customer did not leave a comment.

Joe I. 
Rating:
5.0

Fast and friendly staff!

MICHAELDAVID T. 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Employees have always been pleasant and efficient every time I have had a need for a rental. Jobs well done!

Wayne S. 
Rating:
4.0

The guys helping me were excellent! The boxes, however, were clearly still dirty from the last users. I had to clean each one of dirt, debris, and pet hair before using them.

Hilarie D. 
Rating:
5.0

Customer did not leave a comment.

COREYA L. 
Rating:
5.0

Great group of hard working guys

DONNA M T. 
Rating:
5.0

My U-Haul experience was horrendous!!! I have never been so frustrated. The employees at the SECOND pick up location were outstanding but the rental / pick up process was awful!!! PLEASE CALL ME TO DISCUSS THIS.

diane C. 
Rating:
2.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
1.0

Rented a Dolly -Was not provided to me.

Cody R. 
Rating:
5.0

Very good customer service.

Brian G. 
Rating:
3.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

charnice W. 
Rating:
5.0

Everything was ready when I got there I was amazed how fast I got going. It be better if I didn't have to use the bathroom... Friendly service and no hassle. I'm definitely recommending this store to others. Hope to see you soon!

FRANK M R. 
Rating:
5.0

Excellent!

JOHN F. 
Rating:
5.0

Great counter help !

WILLIAMJ B. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

JANEB A. 
Rating:
5.0

Customer did not leave a comment.

Danish S. 
Rating:
5.0

Jason, handled the paperwork efficiently and correctly when I walked in for a short day time rental on busy holiday weekend. In and out checkout. Return of equipment was also quick drop-off and on my way. Always a great experience at this location.

HANSH P. 
Rating:
1.0

i do not owe them anything i brought that truck back with perfect amount of gas also i do believe i owed scotia lock up

James S. 
Rating:
4.0

The vechiles steering maintenance, I was concerned it was definitely In Need of an alignment but I feel like valid concerns I had experienced and expressed to clerk at desk once explained were kinda shrugged off cause it was a time issue but I sorry when I'm doing 40 in a 55 with hazards on it's a issue my life and other customers are worth it I as pent almost 100.00 today on a truck that was a 1/4the way full outta a 20ft truck that POOR Maintenance l!!!! I wish I almost didnt rent it that's how bad and I'm disable I had to climb in the passenger side seat to get I to rental cause out side lock was not operational CAN YOU SAY SAFTEY PROBLEMS!!!! I would definitely like to wss peak with someone cause I feel my rental wasnt worth the price I paid and the great concern for my SAFETY aswell as other clients,

William F. 
Rating:
5.0

Customer did not leave a comment.

MARKA M. 
Rating:
5.0

Customer did not leave a comment.

Frank and Son C. 
Rating:
1.0

Uhaul overall was disappointing and I will go out of my way to make sure anyone who ever needs a truck knows that. Thanks for a stressful move!

Lindsey L. 
Rating:
5.0

The trailer I rented was just the right size for the job and worked well ! It tracks well behind the tow vehicle ! Having only one axle makes it difficult to back up ! The fold down ramp makes loading equipment easier !

James M. 
Rating:
4.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

The leaf springs on the 5'x9' trailer tailgate that we rented sprung apart upon closing the tailgate after first loading it and almost hit me in the legs with the small leaf spring.

Dan G. 
Rating:
5.0

Staff at this location is consistently excellent, helpful, courteous.

Amy B. 
Rating:
3.0

Customer service was excellent. The staff was very helpful and got the trailer hooked up quickly.

Nancy B. 
Rating:
5.0

I didn't receive an emailed receipt as I was told I would at drop off?

PHILIPANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

PARAGSHASHIKANT S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED K. 
Rating:
5.0

Everyone we dealt with was friendly and professional... great experience I just wish my family remembered to pick me up after returning it 😆

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

Marc P.  |  Overall Experience 
Rating:
5.0

The entire experience was fast and easy and vey pleasant

LAURIE CATHERINE S. 
Rating:
5.0

Those guys were absolutely great. We will be long-term customers there

FERGALI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
4.0

I've rented equipment from this location 3 times in the last couple of months, service is always great.

PAULROBERT JR O. 
Rating:
5.0

Fantastic! Jason is the best!

Lisa D S. 
Rating:
5.0

Service was prompt and courtesy.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTLEE M. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

BRYANJ D. 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Desk personnel and person hooking up the trailer were very professional, outgoing, wished good luck, etc. All one can ask for in service.

RONALD E W. 
Rating:
5.0

Customer did not leave a comment.

KIPEN K. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEYS B. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

The People here.are the Best Team possible They are a full Satisfaction Crew!! They ALL NEED A RAISE!!

Robert H. 
Rating:
4.0

Customer did not leave a comment.

PAULROBERT JR O. 
Rating:
5.0

Customer did not leave a comment.

EFRAIN C. 
Rating:
4.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Can not say enuf. They go out of the way to please you. Thanks to the team. Job well done.

David M. 
Rating:
4.0

Customer would like notification that rental equipment is indeed available at least 24 hrs before pick up time

JOHNM Q. 
Rating:
4.0

Guys at that location should better watch their personal hygiene: appearance -filthy, not neat either clean, hair way off, fingernails are filthy and long. Vehicles rented in the past all are not disinfected. Only once as rented brain new with only 5000 miles on odometer. Otherwise, every vehicle not even vacuumed or whipped off. Store is clean enough. Guys have plenty off time to keep vehicles in perfect shape mechanically wise and clean actually. Friendly team but they mistaking my message via mail to KS about treating neighbors the way you like be treated...customers are not neighbors, they come first. Dear Uhaul, you do remember christian ashes and 1000 too as well as you towed a vehicle on purpose. Stop playing games with me and get groomed, trim nails, appearance in general. You wearing and representing Uhaul unless location under franchise rules and in period of ramadan when personal hygiene is second and spiritual cleaning comes first😀😀😀. Remember every customer satisfaction is guarantee any bussiness satisfaction. Have a good day and have a great mothers day all females within.

Irina M. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

WALTERFREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

RICHARDA JR L. 
Rating:
5.0

Vehicle worked for my needs, plenty available on short notice, staff at this location was amazing

BRANDONCHRISTOPH L. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

great customer service

KEVINM F. 
Rating:
5.0

The staff was excellent, very helpful and professional.

KEITHJOHN A. 
Rating:
5.0

Customer did not leave a comment.

Salih C. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
4.0

Upon returning the trailer we rented, we discovered many other renters were returning equipment at the same time. It was pretty chaotic. I don't know how this kind of situation can be managed better though.

ED L. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Casey W. 
Rating:
5.0

Truck could have used new wiper blades. Otherwise no problems.

peter W. 
Rating:
5.0

The location was great. The online was absolutely bullshit. I ended up with a charge of 169 bucks for things that I didn't even buy from ANOTHER LOCATION! Even though I went through and personally unchecked boxes before placing my reservation. Never will order anything through Uhaul online ever again, and will warn others of the same issue

ERICA E. 
Rating:
4.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bruce P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.

MICHELLE MARIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MARIE R.  |  First Impressions 
Rating:
5.0

Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.

Kelly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
4.0

There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.

Gabrielle S.  |  Overall Experience 
Rating:
5.0

Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...

susanna b.  |  First Impressions 
Rating:
5.0

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

Irina M.  |  Overall Experience 
Rating:
5.0

The person who helped me both times, Wayne, was helpful and quick.

lisa b.  |  First Impressions 
Rating:
5.0

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

Joan R.  |  Overall Experience 
Rating:
4.0

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

Irina M.  |  First Impressions 
Rating:
3.0

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

peter n.  |  Overall Experience 
Rating:
2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Charles L.  |  Online Move In 
Rating:
4.0

Everything was good but it was expensive.

Mehread M.  |  Overall Experience 
Rating:
5.0

The staff and management was very helpful thank you so much for your assistant

Martin M.  |  First Impressions 
Rating:
5.0

All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!

Jeffrey L.  |  First Impressions 
Rating:
3.0

The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.

RAY J.  |  Overall Experience 
Rating:
3.0

I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected

RAY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
4.0

The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in

Dana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raquel C.  |  Overall Experience 
Rating:
5.0

Always helpful with any of my needs

Linda L.  |  Overall Experience 
Rating:
5.0

Clean and very hospitable storage.

CORTLAND B.  |  First Impressions 
Rating:
5.0

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

jackie l.  |  First Impressions 
Rating:
5.0

Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.

Ryan A.  |  First Impressions 
Rating:
5.0

Great Service

Raquel C.  |  First Impressions 
Rating:
5.0

I was very happy with the moving company and storage the workers were very friendly

Nerva h.  |  Overall Experience 
Rating:
5.0

The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.

alexander P.  |  Overall Experience 
Rating:
5.0

Good job

mark e.  |  Overall Experience 
Rating:
4.0

The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.

alexander P.  |  First Impressions 
Rating:
4.0

Good experience

Linda K.  |  First Impressions 
Rating:
1.0

They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use

david m.  |  First Impressions 
Rating:
4.0

Good job

mark e.  |  First Impressions 
Rating:
5.0

convenient, easy & quick, thanks. Jo

jo s.  |  First Impressions 
Rating:
5.0

The staff were extremely professional, quick to respond and assist, and very friendly.

pam f.  |  First Impressions 
Rating:
4.0

ok

James D.  |  Overall Experience 
Rating:
5.0

Great service always courteous

BRENDA M.  |  Overall Experience 
Rating:
4.0

The staff are friendly and courteous.

Kenya M.  |  Overall Experience 
Rating:
5.0

The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.

Michael G.  |  Overall Experience 
Rating:
5.0

Always polite, friendly and helpful. Storage location was clean.

Kirsten J.  |  Overall Experience 
Rating:
4.0

I had no issues.

DUVERNEY D.  |  Overall Experience 
Rating:
4.0

The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.

chris m.  |  Overall Experience 
Rating:
5.0

Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.

Christopher G.  |  Overall Experience 
Rating:
1.0

Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!

Rebecca F.  |  Overall Experience 
Rating:
4.0

Na

Julien W.  |  Overall Experience 
Rating:
5.0

Great service, friendly and helpful :)

Karen B G.  |  Reservation 
Rating:
2.0

Would not recommend because price increased 2x in over a year

Mary k.  |  Overall Experience 
Rating:
4.0

Great job

Israel M.  |  Overall Experience 
Rating:
1.0

The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.

Greg K.  |  Overall Experience 
No reviews have been submitted for this location.

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