Customer Reviews for U-Haul Moving & Storage of Colonie

6,150 reviews

2043-45 Central Ave   Albany, NY 12205
(Rt 5)

(518) 456-7514

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(518) 456-7514

2043-45 Central Ave
Albany, NY 12205
(Rt 5)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vivek R. 
Rating:
5.0

Ultra nice. curteous,and friendly. Prompt, and fast. Hep lpful with other products. Store was very clean and pleasant. Lots of well displayed products.Front desk pleasant. Manager and mechanic very good, competent and Pleasant. Explained some mechanical things. A pleasant experience. Order which was taken at the Phone # on the Web for Central avenue, Albany, , was very nice polite, , thorough and expeditious.. Located the product and a location

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Vincent P. 
Rating:
4.0

My cargo van had tons of dings on it and was dirty on the outside. It also smelled very strongly of motor oil or something noxious on the inside. I mentioned to 2 different associates that I would prefer a different van because there were 3 others but I was summarily dismissed. When I was driving I discovered the bulb light on the left directional was also out.

Michelle A. 
Rating:
4.0

I was rented a truck with minimal tread on its rear tires. This resulted getting stuck in less than an inch of mud and needing roadside assistance.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
1.0

I keep the truck for 5 days and they told me I will pay 19.99 / day . When I went there they charge me 60$ per day. I will call customer service too

Anxhel S. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Sakim M. 
Rating:
5.0

Everything was great.

Jason M. 
Rating:
5.0

The team working at this location does a fantastic job

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Colleen G. 
Rating:
5.0

Customer did not leave a comment.

Philip E. 
Rating:
1.0

check all equipment and make sure things are in good working order

savina F. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

John did a great installation. Very happy.

Vince P. 
Rating:
5.0

Customer did not leave a comment.

jeffrey B. 
Rating:
3.0

have better customer service manners

Helen F. 
Rating:
5.0

Great. All around.

William B. 
Rating:
5.0

I've been going to this location for years, mostly to get propane tanks filled but also buy boxes and hitch receiver stuff at times. My interactions with the staff and purchases have always been pleasant, quick and easy. Renting the truck was the same level of ease and good service that I normally receive at this location. I will continue to happily use and recommend this location.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

When I was handed the keys the staff verified I was the “out of town” truck and when I got in the truck was at 1/8 tank. If they knew the truck was going out of town it would have been nice to top it off before I got in it.

William M. 
Rating:
5.0

Central Ave is by far the best uhaul location. Nick and Jake and the other guys are super. They shouldn't change a thing. The only thing I would change is the computer system that continually needs to see my license even though you have at least 30 copies of it…just saying.

Eric K. 
Rating:
4.0

Customer did not leave a comment.

patricia S. 
Rating:
5.0

everyone was super friendly and the check in and out was super easy

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Mary Ellen O. 
Rating:
5.0

Customer did not leave a comment.

MJ F. 
Rating:
5.0

The girl on duty was the only staff present. She was polite and very efficient. Very good

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

2019 jeep cherokee hitch and wiring was above and beyond. Great customer service. Honest people that you can trust and very clean professional complete job on my hitch in very reasonable time frame. Also thank you for communicating with me before during and after the jobs was complete.

Freddy J. 
Rating:
5.0

Best UHaul around! Wayne's the man!

Desiree H. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Everything was excellent, including accommodating a last minute pick up time!

Lacie S. 
Rating:
4.0

Great job! Excellent hospitality and very quick!

ron H. 
Rating:
5.0

Customer did not leave a comment.

MJ F. 
Rating:
5.0

The service at that location is always top notch. I typically deal with Nick and he's always makes the experience smooth and quick.

KEVINL M. 
Rating:
5.0

Provide food and water

joesph S. 
Rating:
3.0

Be a little more personable.

Jaime M. 
Rating:
5.0

Not sure how to handle, but vehicle smelled strongly like smoke and dog. Deodorize? Otherwise, new and clean.

Dean N. 
Rating:
5.0

Customer did not leave a comment.

Arrold C. 
Rating:
5.0

Everything went very smoothly. Truck was ready, clean, pickup and dropoff were quick.

Michael V. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

The guys running around helping people outside were awesome. Would have liked a finalized bill, other than the was great.

David H. 
Rating:
5.0

I never got my receipt emailed to me. Please send me a copy. Truck was clean, but mechanically, steering is screwed up. Otherwise great service.

Jonathan B. 
Rating:
5.0

Nothing that I can see

Karen H. 
Rating:
5.0

It ain't broke don't fix it

james M. 
Rating:
5.0

Customer did not leave a comment.

Nobu T. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

gabrielle D. 
Rating:
5.0

Great service

Daniel E.  |  First Impressions 
Rating:
5.0

Nothing that I can see,

jeff F. 
Rating:
5.0

Customer did not leave a comment.

Tina R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

jay Z. 
Rating:
5.0

Customer did not leave a comment.

Bernie D. 
Rating:
5.0

The 24/7 pickup was USELESS. The employees in Colonie were very gracious about it. We had to wait in the parking lot for the store to open because the “pick up my truck” button didn't exist. We are pretty tech savvy people and we even watched a video of how to do the pickup, but our screen didn't match what the video was showing. The employees at Colonie said lots of people have issues with it. The staff was wonderful, but we won't be using U-Haul again unless the 24/7 pickup changes.

Harrison M. 
Rating:
5.0

Great customer service. Very friendly.

Brian M. 
Rating:
5.0

I think the people behind the counter were very patient with the annoying customer and they are under paying! They keep the company running!!!

Tony R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Great service, nick was great .

Rick M. 
Rating:
1.0

Customer did not leave a comment.

Autumn L. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

You handled an extremely difficult task with professionalism and generosity. I could not be more pleased.

Richard M. 
Rating:
4.0

The overall experience was good .The equipment was excellent.The only complaint I have is when returning the equipment the cashier guy wasbon the phone with a personal call and made me wait for over 5 mins while he talked he only hung up when another customer came into the store.He made a good experience a little less due to his lack of professionalism

Peter S. 
Rating:
5.0

Everything went great as I would like.

Maurice K. 
Rating:
5.0

Had a good experience with the installation of my trailer hitch. Was done in a timely manner and the installer was super nice.

Carl P. 
Rating:
5.0

Jason was courteous and efficient---great transaction!

Kyle P. 
Rating:
5.0

Easy drop off. Employee was helpful and service was quick. Our overall experience with this rental was positive, and we will use Uhaul in the future if needed.

Stephen S. 
Rating:
2.0

The truck had transmission problems would not shift to second gear and when making left hand turn we heard loud grinding noises. Told people at the store … they did not really care. I was scared when driving up a hill. I thought I was gonna get stranded during the move. This gave me anxiety. Not cool and not Appreciated !

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Why are the one way trailers the oldest and warn out? The trailer that I just rented and towed 1500 miles had two bold illegal tires on it. When I asked the attendant why I couldn't have one of the newer trailers i was told they were for local use only.

WILLIAM G. 
Rating:
5.0

Hard to improve Excellent. But customers need to ask staff for recommendations on how best to pack dishes using dish kits as well as best box sizes. Something as simple as an Appliance Dolly makes your move much easier. Owner/ Staff were there for us in the week of our DIY move.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Great People working there.

Peter S. 
Rating:
5.0

I choose Colonie store because I've gone there before. Great service everyone is polite and helpful. The person who installed my hitch was great. He explained things to a tee and that's the number one reason why I go there. I live closer to the Rotterdam branch and they are awful. nobody can give me an answer on a question I had. The manager was suppose to call me never did. Poor customer service.

josh S. 
Rating:
5.0

Customer did not leave a comment.

Lafayette C. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

My experience was excellent. The staff were helpful and efficient. Keep up the great work!

David R. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

They were super friendly and instillation was completed in under 2 hours!

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

eileen R. 
Rating:
5.0

No concerns at this time

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
1.0

Every part of my UHaul rental was a misery. This interface doesn't even begin to address the issues I faced last weekend. I don't plan to do business with UHaul in the future.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Always great service here friendly staff

joseph M. 
Rating:
5.0

Customer did not leave a comment.

penny S. 
Rating:
5.0

Nothing customer service was A+ organized and ready and friendly

Judith T. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Sandeep M. 
Rating:
5.0

Customer did not leave a comment.

FRED H. 
Rating:
4.0

Customer did not leave a comment.

JUDITHA J. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

The man the helped me was awesome he known his stuff never got mad me asking questions and got me in and out fast over all person I'm glad when I walked in he smiled and and greeted me very good experience even when he had to put all my info in again he was so chill and laid back and got it done thanks guy older man been there a while I'm just not good with names.

Asante C. 
Rating:
3.0

The person assisting me gave no explanation of the vehicles features or any information on the operation. They simply handed me the keys and sent me on my way. I had to come back to ask what the tow lite meant.

Jeffery M. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Richard D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sybil C.  |  Overall Experience 
Rating:
5.0

Staff was friendly and knowladgable

Jarrod M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth P.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Stephen B.  |  First Impressions 
Rating:
5.0

my storage experience was excellent

randy D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
5.0

Thank you

Ginalucia T.  |  Overall Experience 
Rating:
2.0

Staff didn’t seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.

jasmine b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JESSE D.  |  First Impressions 
Rating:
5.0

The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -James

James H.  |  First Impressions 
Rating:
4.0

As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too.😁😁😁 Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.😍😍😍

Irina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nur b.  |  First Impressions 
Rating:
4.0

I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.

Joann R.  |  Overall Experience 
Rating:
5.0

The staff member who checked me in was professional,friendly and made the check in process simple and smooth.

Philip F.  |  First Impressions 
Rating:
5.0

Great staff and very accommodating!

ITG B.  |  Overall Experience 
Rating:
4.0

Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!

Irina M.  |  First Impressions 
Rating:
1.0

I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revised

Matthew A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie l.  |  Overall Experience 
Rating:
4.0

The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.

Matthew B.  |  Overall Experience 
Rating:
4.0

They were great. Things went very smoothly.

SAMUEL A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenene P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Claire T.  |  First Impressions 
Rating:
5.0

Great service

caman m.  |  First Impressions 
Rating:
5.0

Very Pleased With The Service I Received.

Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carly p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc P.  |  Overall Experience 
Rating:
5.0

Those guys were absolutely great. We will be long-term customers there

FERGALI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
5.0

The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.

MICHELLE MARIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MARIE R.  |  First Impressions 
Rating:
5.0

Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.

Kelly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
4.0

There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.

Gabrielle S.  |  Overall Experience 
Rating:
5.0

Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...

susanna b.  |  First Impressions 
Rating:
5.0

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

Irina M.  |  Overall Experience 
Rating:
5.0

The person who helped me both times, Wayne, was helpful and quick.

lisa b.  |  First Impressions 
Rating:
5.0

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

Joan R.  |  Overall Experience 
Rating:
4.0

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

Irina M.  |  First Impressions 
Rating:
3.0

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

peter n.  |  Overall Experience 
Rating:
2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Charles L.  |  Online Move In 
Rating:
4.0

Everything was good but it was expensive.

Mehread M.  |  Overall Experience 
Rating:
5.0

The staff and management was very helpful thank you so much for your assistant

Martin M.  |  First Impressions 
Rating:
5.0

All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!

Jeffrey L.  |  First Impressions 
Rating:
3.0

The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.

RAY J.  |  Overall Experience 
Rating:
3.0

I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected

RAY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
4.0

The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in

Dana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raquel C.  |  Overall Experience 
Rating:
5.0

Always helpful with any of my needs

Linda L.  |  Overall Experience 
Rating:
5.0

Clean and very hospitable storage.

CORTLAND B.  |  First Impressions 
Rating:
5.0

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

jackie l.  |  First Impressions 
Rating:
5.0

Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.

Ryan A.  |  First Impressions 
Rating:
5.0

Great Service

Raquel C.  |  First Impressions 
Rating:
5.0

I was very happy with the moving company and storage the workers were very friendly

Nerva h.  |  Overall Experience 
Rating:
5.0

The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.

alexander P.  |  Overall Experience 
Rating:
5.0

Good job

mark e.  |  Overall Experience 
Rating:
4.0

The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.

alexander P.  |  First Impressions 
Rating:
4.0

Good experience

Linda K.  |  First Impressions 
Rating:
1.0

They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use

david m.  |  First Impressions 
Rating:
4.0

Good job

mark e.  |  First Impressions 
Rating:
5.0

convenient, easy & quick, thanks. Jo

jo s.  |  First Impressions 
Rating:
5.0

The staff were extremely professional, quick to respond and assist, and very friendly.

pam f.  |  First Impressions 
Rating:
4.0

ok

James D.  |  Overall Experience 
Rating:
5.0

Great service always courteous

BRENDA M.  |  Overall Experience 
Rating:
4.0

The staff are friendly and courteous.

Kenya M.  |  Overall Experience 
Rating:
5.0

The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.

Michael G.  |  Overall Experience 
Rating:
5.0

Always polite, friendly and helpful. Storage location was clean.

Kirsten J.  |  Overall Experience 
Rating:
4.0

I had no issues.

DUVERNEY D.  |  Overall Experience 
Rating:
4.0

The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.

chris m.  |  Overall Experience 
Rating:
5.0

Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.

Christopher G.  |  Overall Experience 
Rating:
1.0

Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!

Rebecca F.  |  Overall Experience 
Rating:
4.0

Na

Julien W.  |  Overall Experience 
Rating:
5.0

Great service, friendly and helpful :)

Karen B G.  |  Reservation 
Rating:
2.0

Would not recommend because price increased 2x in over a year

Mary k.  |  Overall Experience 
Rating: