Customer Reviews for U-Haul Moving & Storage of Columbia

2,661 reviews

29 Rte 66 E   Columbia, CT 06237
(Outside Willimantic)

(860) 228-1886

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(860) 228-1886

29 Rte 66 E
Columbia, CT 06237
(Outside Willimantic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Had a great experience renting equipment (truck and trailer) there. Everything was ready to go when I showed up. They answered all my questions. I was in and out quickly. Excellent customer service!

Didier D. 
Rating:
5.0

Customer did not leave a comment.

Anita G. 
Rating:
5.0

Customer did not leave a comment.

Marilyn S. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Real smooth check in - and return process - would be my go to when I need a vehicle to get stuff that can't be brought home in my vehicles.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

ERICA L. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Marylyne A. 
Rating:
5.0

Customer did not leave a comment.

Omar S.  |  Overall Experience 
Rating:
5.0

Great experience!!

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
4.0

Very helpful and efficient staff!

PATRICIA S. 
Rating:
4.0

Customer did not leave a comment.

Armando G. 
Rating:
5.0

Everything was quick and easy, good customer service

David D. 
Rating:
5.0

everything was perfect.

nelson B. 
Rating:
5.0

Great customer service.

JOSE C. 
Rating:
5.0

none everything was great!!!!

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Yasiry C. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Chao X. 
Rating:
1.0

I brought my Uhaul to the location on my paperwork in Storrs CT and the attendant told me to leave. I was on my phone calling the 800 number to find out where to go instead and he started pounding on my window telling me to get out of here, that I was in the way. It was a gas station and it had a UHaul rental sign on the building. He was very very rude. So I had to move the truck around the corner and then finish my search for a new location. When I got to Columbia CT, they were going to charge me for dropping it off at the wrong place and I told them what happened. I am very upset with this situation.

CHRISTOPHER C. 
Rating:
5.0

The gentleman who I dealt with at the store was great, hooked up the trailer for us and was very accommodating and helpful.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

You charged me the $8.00 fee for the insurance coverage but I declined that coverage. I already have my own rental insurance. My paperwork shows it declined but you still charged me. I want my $8 back.

Robert W. 
Rating:
5.0

The sales and equipment personnel were great. Prices for accessories was fair and reasonable. I will most likely use this store again even though there are two other uhaul dealers in my area.

AARON J. 
Rating:
5.0

No improvements. Great service!!

William D. 
Rating:
5.0

Nothing. Love Columbia UHaul!

Rex M. 
Rating:
5.0

Shane was great, it has been a very long time since I received such excellent service.

Madeline g.  |  First Impressions 
Rating:
5.0

Everything was excellent I can't think of anything that could have been done better. A first class facility, very pleasant, knowledgeable and helpful people. A very good experience.

DAVID M. 
Rating:
5.0

I would definitely rent from this location again well professional team and super clean equipment I never been more impressed I would Highly recommend this location.

Omar S. 
Rating:
5.0

Shane the manager and Omar one of the assistance went above and beyond assisting me in many ways… I have used this U-Haul location many times and look forward to using it again for my moving and hauling needs… The people you have working at this location are gems you need to keep them all.. A very satisfied customer for years to come.. thank you again!!!

Cherie C. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

BELTER O. 
Rating:
5.0

Very professional will continue to get my service

HENRY B. 
Rating:
5.0

I have rented a LOT of u-Hauls over the years. This was by far my best experience ever. Great people, great service, great equipment, great process. Thank you very much!

Robert S. 
Rating:
2.0

Been waiting on a insurance claim and have yet to receive any information regular's information this matter

Elizabeth S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSICA M.  |  Overall Experience 
Rating:
3.0

Agent was nice and proficient. However process for all was a bit lengthy. Otherwise nice. Good business!!! I recommend

Michael H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA R. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

This operation is the Best U Haul I have been to quoted me on a hitch ordered it came in fast scheduled me install right away helped with sticky blinker,loaded rental 12x6 trailer w/ramp and it was moving bliss on return removed trailer, hitch and advised storage of equipment. I hot there on a Saturday morning it got busy 4 to 5 workers really worked together for the 3 hours I was there for my trailer hitch install and trailer rental I was very impressed great job!!!!! Paul Staley

PAUL S. 
Rating:
5.0

Keep doing what you're doing. Everyone I dealt with was very professional and polite. 👍👍

KENNETH T. 
Rating:
5.0

Paperwork took a long time to complete. Very friendly staff clean trucks. I rented a lot to U-Hauls in my lifetime. This is one of the better places to rent them.

rich d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen G. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

The gentleman was knowable and friendly.

John P. 
Rating:
5.0

Customer did not leave a comment.

Blain K. 
Rating:
5.0

lower cost per mile

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Caitlin R. 
Rating:
3.0

Very good service

ALLAN C. 
Rating:
5.0

Shane Schmid went completely out of his way to help us. He was not sure he could find a trailer for us some how he found one. He went and pick the trailer up had at the Columbia location for us. We thank you so much great person

Alexander A. 
Rating:
5.0

Customer did not leave a comment.

judith W. 
Rating:
5.0

This location is the best, most efficient Hal location I have ever seen or had the pleasure of doing business with. Very treindly and professional. Even the bathrooms are spotless. It is difficult for me to think of improvements I would like to see. As a repeat customer, it would be okay with me for uhaul to retain my detailed information such that I don't have to go through it each time I rent. More uhaul locations should benchmark this location.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

IAN B. 
Rating:
5.0

I appreciate the positive friendly attitude of all the staff.

SUSAN C. 
Rating:
5.0

Awesome!

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Teressa E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Sharaya W. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY Q. 
Rating:
5.0

Excellent experience. fast check-in. was out the door in ten mins. very friendly staff

Matthew M. 
Rating:
5.0

Staff was very friendly and helpful

Diane W. 
Rating:
4.0

Customer did not leave a comment.

JEROME S. 
Rating:
5.0

Nothing. Everyone I dealt with was amazing.

John S. 
Rating:
5.0

Fix the cup holder

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

TINA S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Great place nice people and very easy to rent

Bradford J. 
Rating:
5.0

Customer did not leave a comment.

Andre R. 
Rating:
4.0

Great place to rent a van. Helpful staff, convenient hours

CHRISTOPHER M. 
Rating:
2.0

Customer did not leave a comment.

Slawomir M. 
Rating:
5.0

Very nice operation, helpful staff, storage unit was nice and clean.

JAY P. 
Rating:
5.0

Customer did not leave a comment.

JOVAN W. 
Rating:
5.0

Customer did not leave a comment.

IRIS M. 
Rating:
5.0

I often rent trailers from Uhaul. Maybe have a membership cards to give little discounts if you rent several times per year! It goes a long way! So far in 5 months I rented 3 times from same location! I am not planing on buying a trailer any time soon. It's super convenient for me! Thank you

LUKA S. 
Rating:
5.0

Go inside to rent at counter. Much faster.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

JAIME M. 
Rating:
5.0

Shane is very courteous as is the entire staff

John D. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Everyone was extremely helpful and friendly. Very well staffed for a Sunday. The gentleman who hooked up the trailer to my truck was very nice and checked everything thoroughly before leaving. The price was extremely fair as well. Nice large sized parking lot easy to get in and out. I'll definitely be back to rent again at this location even though there are others closer to my home.

JOHN S. 
Rating:
5.0

The guy who took the van back when we pulled in was great!

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

REX M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Very good

JORGE R. 
Rating:
5.0

The staff at the Columbia Uhaul are fantastic and go out of there way to help you out. Great job guys I would recommend you guys for anyone looking at moving .

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Haley A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Great experience all around.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
4.0

I'm not sure how you calculate the allowable mileage but I clocked it from my house to the U-Haul location at 77 miles. I was allotted 86 total miles. Considering it was 77 miles to my house, that allows an entire 9 miles to get from the U-Haul location to the pickup location, then after unloading to a gas station and the drop-off location. So of course we went over and had to pay an upcharge.

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

ZENON P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Shane did an excellent job. Best Uhaul agent in town.

Robert G. 
Rating:
5.0

Very friendly customer service. Will recommend them to my friends and family. Had a hitch installed, once it went in it was quick service.

Walter B. 
Rating:
4.0

Customer did not leave a comment.

dennis C. 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
5.0

The manage and staff are exceptional. I used this location years ago for both a truck rental and storage and it was disgraceful. Since the new manager has been in charge the business has done a 180. It is clean, well organized and well run. I think he works 7 days a week and has done so for at least 2 years. They always have an answer for your questions and work diligently to be sure everything is right for you. The cost is less half the quote I received from Penske. Excellent! - C Riddle

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

TYLER P. 
Rating:
5.0

We had a great experience at this location. Shane and Devin (I believe) were so nice and helpful. Definitely grateful we used with ubox.

CHRISTINA T. 
Rating:
5.0

I'm happy with all the services that I received from my local Uhaul. And would/will use Uhaul services in the near future when needed.

enevia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yoland v.  |  First Impressions 
Rating:
3.0

Reserving the unit was quick and easy. The service I e person I worked with was very good and helpful, but I felt he was a bit condescending to me because I’m a woman.

Maria M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

destiny p.  |  First Impressions 
Rating:
5.0

N/a

enevia b.  |  First Impressions 
Rating:
5.0

Excellent service, great staff.

Corinna q.  |  First Impressions 
Rating:
4.0

You should give out an instruction sheet about the storage units when making sales

TAMMY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA B.  |  First Impressions 
Rating:
5.0

Bernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.

Claudine K.  |  First Impressions 
Rating:
5.0

Had to take care of a few things and Shane went above and beyond

Mark S.  |  First Impressions 
Rating:
5.0

Shane and his team are very down to earth and professional I would recommend that facility to everyone.

KENNETH J.  |  First Impressions 
Rating:
5.0

Helpful assistant

Matthew P.  |  First Impressions 
Rating:
5.0

Staff was very friendly and fast thank u

Michelle F.  |  First Impressions 
Rating:
5.0

The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.

Richard C.  |  First Impressions 
Rating:
5.0

William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.

Alice R.  |  First Impressions 
Rating:
4.0

I was satisfied with help.

sabine a.  |  First Impressions 
No reviews have been submitted for this location.

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