Customer Reviews for U-Haul Moving & Storage of Columbia

2387 reviews

29 Rte 66 E   Columbia, CT 06237
(Outside Willimantic)

(860) 228-1886

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(860) 228-1886

29 Rte 66 E
Columbia, CT 06237
(Outside Willimantic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very friendly staff

juan a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suresh D.  |  Overall Experience 
Rating:
5.0

Bernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.

Claudine K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lenora L.  |  Overall Experience 
Rating:
5.0

Had to take care of a few things and Shane went above and beyond

Mark S.  |  First Impressions 
Rating:
5.0

Shane and his team are very down to earth and professional I would recommend that facility to everyone.

KENNETH J.  |  First Impressions 
Rating:
4.0

Difficulty with storage on second floor with no elevator; otherwise fine. Staff were very helpful.

JANET W.  |  Overall Experience 
Rating:
5.0

The staff at this location went above and beyond in helping me on multiple occasions. I am truly grateful to have made acquaintances with one of the employees

Michael A.  |  First Impressions 
Rating:
5.0

I love this U-Haul the staff is very helpful and very informative regarding your policies for your vehicles. The place is always clean, the restrooms are impeccable you don’t even see that in the best restaurant. Thank you for such a great service at the Columbia Connecticut U-Haul

loretta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robinann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dustin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri s.  |  Overall Experience 
Rating:
5.0

The staff were very accommodating and friendly.

Donna D.  |  First Impressions 
Rating:
5.0

Everyone - especially Bernadette ( I believe that is her name) was patient and extremely helpful.

Joanne P.  |  Overall Experience 
Rating:
5.0

Helpful assistant

Matthew P.  |  First Impressions 
Rating:
5.0

Shane was very helpful as well as professionall the woman who was at the front desk was pleasant as well. I believe I had held my storage at that location since 2009.

CHERYL L.  |  Overall Experience 
Rating:
4.0

The only thing is, it said first month free but I didn’t get first month free.

Christina T.  |  Online Move In 
Rating:
3.0

My items were in good shape and in safe condition at this UHaul however I received poor customer service. I was unfairly penalized for an error that was not my fault and was not provided a refund. I would like for UHaul to be better about communicating the information for setting up a storage unit and to double-check that the information they have entered is correct. This error on the part of UHaul cost me almost $100. I am not a satisfied customer.

Philip D.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and fast thank u

Michelle F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn D.  |  Overall Experience 
Rating:
5.0

I had to move unexpectedly and quickly. I learned of the storage availability when I picked up the U-Haul truck the night before. It was very convenient, as I didn't have to worry about finding somewhere else to store my belongings. I entered the store on a busy Saturday morning. Shane was very patient and accommodating, and was able to sense that i was in a difficult and sensitive situation. I was there to unload a 20' truck by myself. (My 14 yo son came later to help move things to the 2 storage units i rented). Shane offered water and checked on me periodically, and even helped to move some heavy items. He suggested locks for the units and plastic covers for the mattresses. In a whiwind day that was difficult, the kindness and compassion he showed made a situation that could have been traumatic not nearly as bad.

Susan J.  |  First Impressions 
Rating:
4.0

Thanks, Great staff, on a very hot day, when I was moving stuff into my unit, they brought me some cold water.

al s.  |  Overall Experience 
Rating:
5.0

The staff at this location were kind and helpful. During a very stressful time of life (moving), they make you feel so well taken care of and supported. They are fantastic at advising and willing to go above and beyond. Absolutely loved my time working with them, and the facilities are immaculate.

Sarah C.  |  First Impressions 
Rating:
5.0

I have been doing business with that location for over ten years. They always tried to be helpful and honest.

Joel H M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenora L.  |  First Impressions 
Rating:
5.0

It was great that U-Haul was able to reach out to the College students and offer the them a unit. It was very helpful and appreciated Thank you

christopher R.  |  First Impressions 
Rating:
5.0

The staff were always very helpful.

JUDITH G.  |  Overall Experience 
Rating:
5.0

The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.

Richard C.  |  First Impressions 
Rating:
5.0

William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.

Alice R.  |  First Impressions 
Rating:
5.0

Very knowledgeable.

terri s.  |  First Impressions 
Rating:
5.0

Staff were super helpful and friendly. Would definitely go there again!

Margaret T.  |  Overall Experience 
Rating:
1.0

Major computer issues Charged an entire month for a few days Telephone service was confusing Poor communication between offices Could not get directions to facility. Was given wrong information.

Cindy M.  |  Overall Experience 
Rating:
5.0

We use U-haul all of the time because of the great service from your representatives.

ROBERT & FRANCES C.  |  Overall Experience 
Rating:
5.0

The employees I dealt with where amazing!!! Jon Slota was such a help !!!

Timothy P.  |  First Impressions 
Rating:
4.0

I was satisfied with help.

sabine a.  |  First Impressions 
Rating:
5.0

Everyone was very helpful, pleasant and informative.

david k.  |  First Impressions 
No reviews have been submitted for this location.

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