Customer Reviews for U-Haul Moving & Storage of Columbia

2388 reviews

29 Rte 66 E   Columbia, CT 06237
(Outside Willimantic)

(860) 228-1886

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(860) 228-1886

29 Rte 66 E
Columbia, CT 06237
(Outside Willimantic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Free ice cream cones

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

Irina R. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
1.0

After being over a week late by 8 pm on the day the ubox arrived I had completely cleaned it out. Then the next day I was changed an additional month for the box rental. I spoke with the manager and he said I would be refunded. Over a week and a half later and nothing. I called and asked the manager he said it was a corporate thing. Even though it was the Columbia location and it was a email with his name on it that charged me for a additional month. It was one piece of miss information after another. I was told by more then one person that I wouldn't be charged until my ubox arrived and that I could pay cash. I was charged a week and a half before it arrived. Even though they told me I could pay in cash. I told multiple people that I wanted to cancel delivery to my house. Yet I kept getting asked, called and emailed about getting it delivered to my house. I was very confused by the communication break down. Not just with delivery of the ubox but throughout this whole entire process. It just seemed like no one knew what was going on throughout the whole process. Instead of anyone saying they didn't know I was told one thing or another that didn't turn out to be true.

rachael N. 
Rating:
5.0

The Location was fantastic. Staff was highly knowledgeable and professional. One logistical issue that arises more often than not when I rent from you in the truck availability. I make a reservation at a site where the specific piece of equipment shows that it's available, but inevitably I get a call that I need to go somewhere else to get the truck. It's an annoyance more than anything.

JEFFREY M. 
Rating:
5.0

Both pick up and drop off were perfect and the people I dealt with were helpfull, professional, and very organized.. Thank you for making a tough time easier.

VICKI P. 
Rating:
5.0

Customer did not leave a comment.

Carmen M. 
Rating:
5.0

Quick and assuring

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Aleksandr K. 
Rating:
5.0

Everyone was very helpful at this location, and everything was ready as promised.

JENNIFER N. 
Rating:
5.0

Customer did not leave a comment.

HAL R. 
Rating:
4.0

Customer did not leave a comment.

Callan V. 
Rating:
5.0

My experience with you was perfect. I couldn't ask for more friendly service or a more reasonable price for a rental vehicle. I'll be returning soon.

David G. 
Rating:
4.0

Customer did not leave a comment.

Liz B. 
Rating:
5.0

Drop off original location was not available, had to take it to another. We were supposed to take it to Andover shell 06232, but they had no record? Had to go to Columba.

Michael M. 
Rating:
5.0

very friendly staff

juan a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
5.0

Customer did not leave a comment.

WANDELIN S. 
Rating:
5.0

Customer did not leave a comment.

Sidney Y. 
Rating:
4.0

Bring back commercial accounts with reduced pricing especially on mileage

J K. 
Rating:
3.0

Increase thebtime

Gustavo P. 
Rating:
5.0

The Manager was very professional and helpful with the process and vehicle prcedures.

Maurice L. 
Rating:
3.0

Store owner Bernadette was very difficult to deal with

Spencer B. 
Rating:
5.0

Staff was excellent!

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

JOANNE T. 
Rating:
5.0

Nothing, the customer service was excellent. I will recommend this location to friends.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Fantastic location.

Sarah K. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
4.0

Keep the friendly counter help. I appreciated the free boxes and the help getting the tv box into my car.

SHANNON S. 
Rating:
5.0

Nothing. Excellent service and friendly staff

Steven Y. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Everything was great! Professional and friendly staff.

RYAN F. 
Rating:
5.0

Easy in and out. Very pleasant staff

Michael C. 
Rating:
5.0

Customer did not leave a comment.

TINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA B. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS K. 
Rating:
5.0

Great service!

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Shane is a dedicated, friendly, professional, I will be comming back

SCOTT F. 
Rating:
5.0

Great service

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Iman M. 
Rating:
5.0

Customer did not leave a comment.

Clifford F. 
Rating:
5.0

Customer did not leave a comment.

Suresh D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE P. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

Poor service, disrespectful staff. Poor knowledge of company policies. Charged me almost $200 to use a van for 4 hours. If I was any more petty I would sue the fuckers out of business.

LANDENIRVIN-EUGE G. 
Rating:
5.0

Friendly service. The truck was very clean. The process was quick and easy. The were able to work with me even though I did not reserve a truck. 10/10 highly recommended.

STEPHANIE K. 
Rating:
5.0

I rented a 5x8 trailer. Making an informed reservation was easy and they even hook it up for you. I had to drop the trailer off after hours and the process was very simple. Looking forward to future rentals.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Rex M. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

ROY G. 
Rating:
5.0

The manager and staff were very friendly and welcoming, I would come here rather then any others closer to me.

FAROUK H. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Nothing, everything was great. Super nice people. We were in and out very quickly.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Bernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.

Claudine K.  |  First Impressions 
Rating:
4.0

Really don't like the insistence of a second phone number of a friend or relative in order to rent a trailer. Very intrusive. i have rented many vehicles and conducted all kinds of business without any such requirement.

Grant G. 
Rating:
5.0

All the staff were very nice and they work great as a team. Thumbs up to the best Uhaul location team. They rock it when it comes to customer service! Have a great day all!

LAURIE H. 
Rating:
5.0

Customer did not leave a comment.

Lenora L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Representative failed to use my name under the contract, not really her fault her co-worker interrupted her while waiting on me so I think she forgot. Thanks. Arlene

RODNEY P. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Steven Y. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Had to take care of a few things and Shane went above and beyond

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

CHONTELL G. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Shane was a big help and easy to work with.

Phillip L. 
Rating:
4.0

Customer did not leave a comment.

SHERRI C. 
Rating:
5.0

Shane was very helpful and friendly

Matthew G. 
Rating:
5.0

First time using this location also the first time with a good experience thanks to the awesome staff

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Thank you everything was perfect and great customer service

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY L. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

The staff at this location were terrible.

JODI M. 
Rating:
5.0

Shane and his team are very down to earth and professional I would recommend that facility to everyone.

KENNETH J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Smooth transaction no issues great service..

KEN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE R. 
Rating:
5.0

Shane and the team were friendly and helpful

DINAK R. 
Rating:
5.0

Drop off was easy & simple. Nice set up.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

glenn C. 
Rating:
5.0

Customer did not leave a comment.

Sheryl W. 
Rating:
5.0

Thank you very much for quality and time and maybe if I could give you a chance please let the people know that if you take the truck out and happen you could use it and it took less than twenty minute your money can't be given back

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Rusty L. 
Rating:
1.0

I reserved a 15 foot truck over a week in advance for our move. The day before our move we got a call saying they only had 10 foot trucks available. At this point it was too late for us to go anywhere else, and we had to settle for the 10 foot truck. This truck was much too small for us, and led to us having to take multiple trips to move and complicating/extending our move-in terribly.

STEVEN M. 
Rating:
2.0

Prices were way more expensive than expected. Puts college kids moving out in a difficult position.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

AVANISH M. 
Rating:
5.0

Customer did not leave a comment.

EDWIN G. 
Rating:
5.0

Customer did not leave a comment.

BERNIE V. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
5.0

The vehicle I used was absolutely sparkling clean and ran like a dream. The woman who helped me at the counter, her name was Bernadette, was a gem. Pick up and drop off we're very easy and the price was fair.

Abbey V. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

rob G. 
Rating:
1.0

Worst experience I've had terrible customer service screws everyone who even rents. Would never recommend uhal to anyone again because of this experience. Drove 38 miles in total charged me 85 for gas saying I used 21 gallons. Charged a 234 dollar fee for dropping the car off in this location

Jacob R. 
Rating:
5.0

I enjoy renting at this location. Exceptional service! Friendly staff.

Ruth V. 
Rating:
4.0

Difficulty with storage on second floor with no elevator; otherwise fine. Staff were very helpful.

JANET W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

These folks were great! Very helpful and flexible. Especially Bernadette. Thank you.

william T. 
Rating:
5.0

Customer did not leave a comment.

DAWN T. 
Rating:
5.0

The staff at this location went above and beyond in helping me on multiple occasions. I am truly grateful to have made acquaintances with one of the employees

Michael A.  |  First Impressions 
Rating:
5.0

I love this U-Haul the staff is very helpful and very informative regarding your policies for your vehicles. The place is always clean, the restrooms are impeccable you don’t even see that in the best restaurant. Thank you for such a great service at the Columbia Connecticut U-Haul

loretta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robinann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dustin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri s.  |  Overall Experience 
Rating:
5.0

The staff were very accommodating and friendly.

Donna D.  |  First Impressions 
Rating:
5.0

Everyone - especially Bernadette ( I believe that is her name) was patient and extremely helpful.

Joanne P.  |  Overall Experience 
Rating:
5.0

Helpful assistant

Matthew P.  |  First Impressions 
Rating:
5.0

Shane was very helpful as well as professionall the woman who was at the front desk was pleasant as well. I believe I had held my storage at that location since 2009.

CHERYL L.  |  Overall Experience 
Rating:
4.0

The only thing is, it said first month free but I didn’t get first month free.

Christina T.  |  Online Move In 
Rating:
3.0

My items were in good shape and in safe condition at this UHaul however I received poor customer service. I was unfairly penalized for an error that was not my fault and was not provided a refund. I would like for UHaul to be better about communicating the information for setting up a storage unit and to double-check that the information they have entered is correct. This error on the part of UHaul cost me almost $100. I am not a satisfied customer.

Philip D.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and fast thank u

Michelle F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn D.  |  Overall Experience 
Rating:
5.0

I had to move unexpectedly and quickly. I learned of the storage availability when I picked up the U-Haul truck the night before. It was very convenient, as I didn't have to worry about finding somewhere else to store my belongings. I entered the store on a busy Saturday morning. Shane was very patient and accommodating, and was able to sense that i was in a difficult and sensitive situation. I was there to unload a 20' truck by myself. (My 14 yo son came later to help move things to the 2 storage units i rented). Shane offered water and checked on me periodically, and even helped to move some heavy items. He suggested locks for the units and plastic covers for the mattresses. In a whiwind day that was difficult, the kindness and compassion he showed made a situation that could have been traumatic not nearly as bad.

Susan J.  |  First Impressions 
Rating:
4.0

Thanks, Great staff, on a very hot day, when I was moving stuff into my unit, they brought me some cold water.

al s.  |  Overall Experience 
Rating:
5.0

The staff at this location were kind and helpful. During a very stressful time of life (moving), they make you feel so well taken care of and supported. They are fantastic at advising and willing to go above and beyond. Absolutely loved my time working with them, and the facilities are immaculate.

Sarah C.  |  First Impressions 
Rating:
5.0

I have been doing business with that location for over ten years. They always tried to be helpful and honest.

Joel H M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenora L.  |  First Impressions 
Rating:
5.0

It was great that U-Haul was able to reach out to the College students and offer the them a unit. It was very helpful and appreciated Thank you

christopher R.  |  First Impressions 
Rating:
5.0

The staff were always very helpful.

JUDITH G.  |  Overall Experience 
Rating:
5.0

The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.

Richard C.  |  First Impressions 
Rating:
5.0

William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.

Alice R.  |  First Impressions 
Rating:
5.0

Very knowledgeable.

terri s.  |  First Impressions 
Rating:
5.0

Staff were super helpful and friendly. Would definitely go there again!

Margaret T.  |  Overall Experience 
Rating:
1.0

Major computer issues Charged an entire month for a few days Telephone service was confusing Poor communication between offices Could not get directions to facility. Was given wrong information.

Cindy M.  |  Overall Experience 
Rating:
5.0

We use U-haul all of the time because of the great service from your representatives.

ROBERT & FRANCES C.  |  Overall Experience 
Rating:
5.0

The employees I dealt with where amazing!!! Jon Slota was such a help !!!

Timothy P.  |  First Impressions 
Rating:
4.0

I was satisfied with help.

sabine a.  |  First Impressions 
Rating:
5.0

Everyone was very helpful, pleasant and informative.

david k.  |  First Impressions 
No reviews have been submitted for this location.

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