Customer Reviews for U-Haul Moving & Storage of Columbia

2,513 reviews

29 Rte 66 E   Columbia, CT 06237
(Outside Willimantic)

(860) 228-1886

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(860) 228-1886

29 Rte 66 E
Columbia, CT 06237
(Outside Willimantic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There was an obvious sign of cleaning and upkeep. You could tell there had been a smoker in the truck at some point but clear effort was made to fix the smell. I could only smell a faint odor. Good job!!

Kevin R. 
Rating:
5.0

thank you

Angela M.  |  Overall Experience 
Rating:
5.0

Keep on haulin'

MILTON K. 
Rating:
5.0

Customer did not leave a comment.

LEO T. 
Rating:
5.0

Customer did not leave a comment.

SETH C. 
Rating:
5.0

Our service rep was very nice and knowledgeable.

Linette H. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Don't change anything

Ralph S. 
Rating:
3.0

Reserving the unit was quick and easy. The service I e person I worked with was very good and helpful, but I felt he was a bit condescending to me because I’m a woman.

Maria M.  |  First Impressions 
Rating:
5.0

After a very poor experience with a different Uhaull store I was put in contact with Shane the GM of the Colombia store and he sourced a tow hitch that I was told would take a week to arrive (from the other Uhaul store) it took Shane 2.5 days. Devin installed it and I could not be happier with the service that was provided. Thank you Shane and Devin, Jim Gallagher

jim G. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Nothing Shane was fantastic

Ricardo R. 
Rating:
3.0

The staff was friendly enough, but it took forever(!) to get a storage unit due to the person not knowing their job. When closing out my unit early the woman just said I did not get any money refunded and could’ve easily explained they do not pro-rate, but I was left to wonder and had to research it myself.

Leslie G.  |  Overall Experience 
Rating:
5.0

Fast service would use again

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Very helpful at this location.

Peter M. 
Rating:
3.0

Hard to get uhaul- had to travel 1.5 hours….

Silas W. 
Rating:
5.0

Shane is the best when it comes to cooperation and customer service. The vehicle used was very impressive in its functioning for our given needs. Will continue to rent from this location

J K. 
Rating:
5.0

Friendly and efficient.

ben F. 
Rating:
5.0

Ive have been a customer of U-Haul services in the past and have always had a decent experience. This location with Shane far surpassed all of my expectations. He was friendly, helpful with all the details and went out if his way to ensure everything was just right. The truck I rented was impeccably clean and ran perfectly.

Gervacio P. 
Rating:
5.0

Customer did not leave a comment.

Devin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

JOHANNAH K. 
Rating:
5.0

A 20 foot truck rental....for a 2000 mile trip. The equipment was old...I was concerned the entire trip as to if it would make the entire trip. I would suggest that for a customer going on long trips the newer equipment would be made available and the older equipment be used for local rentals.

JEROME V. 
Rating:
5.0

Service manager went above and beyond to locate parts and install in a timely manner.

Luis B. 
Rating:
5.0

Everyone I talk to was very nice

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

RHONDA K. 
Rating:
5.0

Let them know that 2 fees and 1 rental tax may increase the total cost by 10% or thereabouts. However, total cost was still worth every penny to me..

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Second time renting here and another positive experience. Seamless after hours return as well.

SANDOR B. 
Rating:
5.0

Good people

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Jon A. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KRISTY S. 
Rating:
3.0

I wait down week before I need trailer and order 8 ft by 5 ft box trailer when I show up that day to pick up trailer I pay for it and we went out side and I start to back up to it the manger says that not your trailer we made mistake and we rent it to another customer that taking it out state so your stuck with this open trailer he wouldn't give me discount on price and I need that box trailer didn't have time go somewhere else so took trailer and of course when I move out of my house it rain and all my stuff got wet I will never go back to Columbia u haul and will tell everyone to avoid Columbia u haul

Timothy B. 
Rating:
5.0

This is by far the best U-Haul location I've ever worked with.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

WALTER C. 
Rating:
5.0

Shane's great; he sorted out my order and got me out the door in 10 minutes. Thanks, Shane!

Meghan D. 
Rating:
5.0

Our associate was great, very knowledgeable!

MELISSA V. 
Rating:
3.0

Equipment appeared very old as door rolled up rather than opening outward which is shown on the pictures on the website and appears to be newer equipment. Ultimately the cargo trailer axel broke and the trailer need to be towed for the remainder of my trip. Luckily I was less than 150 miles from my ultimate destination. Overall, getting ahold of U-Haul roadside assistance was chore and took a long time. However, the people assisting were all very attentive and communicated well. The ultimate flatbed driver was excellent, but took 90 minutes to reach me. The breakdown and eventual assistance was a 6 hour experience..

Jeffrey O. 
Rating:
5.0

Staff was super friendly and helpful! Will use it again! Thank you

Luka S. 
Rating:
5.0

Cleanest Truck I have ever had. Great service.

Kevin F. 
Rating:
5.0

Lovely and well managed! My stuff was in a temperature controlled unit for a year and was fine. The staff was friendly and helpful. The bathroom facilities were extremely clean as well. This was at the Colombia CT UHaul.

Robyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie L. 
Rating:
5.0

Customer did not leave a comment.

Iris M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Great experience!

SCOTT W. 
Rating:
5.0

Great staff and great vehicle!

STACEY R. 
Rating:
1.0

Poor communication. I was told completely incorrect information multiple times from the very beginning of my booking process. The store charged me extra by accident and almost month and a half later I am still waiting to be reimbursed. Called the store and sent emails. The manager was incoherent and absolutely no help. He pretty much said not my problem. Customer service only responsed to me when I went through my credit card company to say there was a error in my being charged. Customer service said they would be in touch and nothing. This is insane. I was told by multiple people that I shouldn't have been charged. I kept thinking uhaul would take care and it has been a month and half and nothing.

rachael N. 
Rating:
4.0

Customer did not leave a comment.

THEODORE K. 
Rating:
5.0

Very knowledgeable and professional. They had me checked in and the trailer attached and on my way in 15 minutes.

JEFFREY B. 
Rating:
5.0

Excellent costumer service...great equipment..!!

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

ORIALIS B. 
Rating:
5.0

Shawn from scheduling and Shane at the location we're very helpful! Well done.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLESJOSEPH JR F. 
Rating:
5.0

Nothing , customer service was the best!

Kevin A. 
Rating:
4.0

We had a small wiring issue with our trailer, but Bernadette was great got Devin right on it. He found the issue before my boyfriend whom is an electrical engineer could find the issue. Everything was seamless, right down to the nice guy checking us back in. Did not get his name but nice, big, jolly guy. He is an asset to your company i believe. Thanks for making it a good experience.

PETER P. 
Rating:
5.0

N/a

enevia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
3.0

Customer did not leave a comment.

WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

serge a.  |  Overall Experience 
Rating:
4.0

Staff is a 10 star . Keep them... they treat your customers fantastic. I recommend you to everyone and will use as long as my daughter needs storage for college

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
2.0

This location claimed they were too busy to fill the gas and left me with a quarter of a tank and instructed me to go to a gas station down the street to fill the gas tank and instructed me to make sure there was a quarter tank when I returned it. I only used a quarter of a tank resulting the the gas tank being 3/4 full when I returned it for which I received no compensation when returning it . My trip was 94 miles and my truck reservation contract says I was allowed 96 miles. Receiving location receipt charged me for 8 extra miles saying I was only allowed 86 miles which conflicts with contract,

KURT G. 
Rating:
5.0

Customer did not leave a comment.

Charis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avery L. 
Rating:
5.0

Customer did not leave a comment.

Joseph T.  |  Overall Experience 
Rating:
5.0

Shane and Bernadette are two of the hardest working people around. They personalize each and every customer's service, explain everything in detail and keep that location running like a well oiled machine!! Very happy with my resent interaction and look forward to doing business with that location in the future. Thank you Shane & Bernadette!!

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Luis D. 
Rating:
5.0

Excellent service, Shane and the entire team always provides a great customer experience !

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
1.0

Actually do what you say you will do and not price gouge me

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

Brendan G. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
2.0

Explain the contract way better. Don't be deceitful.

DEBORAH E. 
Rating:
1.0

Customer did not leave a comment.

Zuyang M. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The guy who helped us was friendly and professional, and very informative and helpful on best practices for us as customers.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

I really appreciate the help and understanding of the people running the place.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The experience was very professional and efficient. Keep up the excellent service.

Thomas K. 
Rating:
5.0

Great service!!! Everyone I spoke with was friendly and helpful. The price was really good too! The job, great! I would definitely ho back to this U-Hall. I also will be recommending them to friends. I was so happy with them and their service.

Marilyn W. 
Rating:
5.0

Excellent experience all round.

David G. 
Rating:
5.0

Customer did not leave a comment.

TRICIA L. 
Rating:
5.0

Customer did not leave a comment.

AMIE D. 
Rating:
5.0

The man that installed my hitch was, awesome, we behind what was exspective

judy H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
4.0

The employee who checked me out was excellent, unfortunately he was by himself so it took longer than expected. Biggest issue was that the 6 x 12 trailer that i rented leaked and it rained yesterday so some of my stuff got wet. Hopefully it will dry out without any damage.

Scott F. 
Rating:
4.0

Customer did not leave a comment.

RICARDO P. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND P. 
Rating:
5.0

Excellent service, great staff.

Corinna q.  |  First Impressions 
Rating:
5.0

Excellent customer service at this location. Knowledgeable and friendly staff.

Frederick T. 
Rating:
1.0

I will never do business with this company again! Paid same price for a day rental being told it was to be back in 6 hours. Had similar issues the last time I rented here.

MICHAEL D. 
Rating:
5.0

Everything was great. Give Shane a raise.

Julie B. 
Rating:
2.0

Pricing was confusing. Asked multiple times how much I was suppose to pay and I was told it would show up until I paid. So basically I had to pay to know how much I had to pay.

HERMES C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Nothing all was good.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
1.0

Not a drop off locations fault however I was told to go to one place but they did not except trailer returns so I had to drive another hour to go drop it off absolutely horrible experience

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
4.0

Customer did not leave a comment.

douglas H. 
Rating:
4.0

Not have the link ask for a million pictures. I was getting eaten alive by mosquitoes. Also, if you rent other equipment, like dollies, etc., make sure they are there prior to you leaving.

Marc T. 
Rating:
3.0

Please be consistent in pricing from online and in store. I had a reservasation online and later got a call to book a uhaul at later time due to availability. So i figured the price would be the same but this didn't happen. first i got charged more than $190 and when i complained got it reduced to below $100 but still it was more expensive than my online reservation.

ISLAM NAGY MOHAM K. 
Rating:
4.0

You should give out an instruction sheet about the storage units when making sales

TAMMY M.  |  First Impressions 
Rating:
5.0

very friendly staff

juan a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suresh D.  |  Overall Experience 
Rating:
5.0

Bernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.

Claudine K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lenora L.  |  Overall Experience 
Rating:
5.0

Had to take care of a few things and Shane went above and beyond

Mark S.  |  First Impressions 
Rating:
5.0

Shane and his team are very down to earth and professional I would recommend that facility to everyone.

KENNETH J.  |  First Impressions 
Rating:
4.0

Difficulty with storage on second floor with no elevator; otherwise fine. Staff were very helpful.

JANET W.  |  Overall Experience 
Rating:
5.0

The staff at this location went above and beyond in helping me on multiple occasions. I am truly grateful to have made acquaintances with one of the employees

Michael A.  |  First Impressions 
Rating:
5.0

I love this U-Haul the staff is very helpful and very informative regarding your policies for your vehicles. The place is always clean, the restrooms are impeccable you don’t even see that in the best restaurant. Thank you for such a great service at the Columbia Connecticut U-Haul

loretta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robinann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dustin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri s.  |  Overall Experience 
Rating:
5.0

The staff were very accommodating and friendly.

Donna D.  |  First Impressions 
Rating:
5.0

Everyone - especially Bernadette ( I believe that is her name) was patient and extremely helpful.

Joanne P.  |  Overall Experience 
Rating:
5.0

Helpful assistant

Matthew P.  |  First Impressions 
Rating:
5.0

Shane was very helpful as well as professionall the woman who was at the front desk was pleasant as well. I believe I had held my storage at that location since 2009.

CHERYL L.  |  Overall Experience 
Rating:
4.0

The only thing is, it said first month free but I didn’t get first month free.

Christina T.  |  Online Move In 
Rating:
5.0

Staff was very friendly and fast thank u

Michelle F.  |  First Impressions 
Rating:
5.0

The staff at this location were kind and helpful. During a very stressful time of life (moving), they make you feel so well taken care of and supported. They are fantastic at advising and willing to go above and beyond. Absolutely loved my time working with them, and the facilities are immaculate.

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lenora L.  |  First Impressions 
Rating:
5.0

The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.

Richard C.  |  First Impressions 
Rating:
5.0

William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.

Alice R.  |  First Impressions 
Rating:
5.0

Very knowledgeable.

terri s.  |  First Impressions 
Rating:
4.0

I was satisfied with help.

sabine a.  |  First Impressions 
Rating:
5.0

Everyone was very helpful, pleasant and informative.

david k.  |  First Impressions 
No reviews have been submitted for this location.

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