Customer Reviews for U-Haul Moving & Storage of Concord

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Concord

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Somia N. on

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Orlanda W. on

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marianne A. on

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Terry Woods was exceptional as was the lady on the counter. Very nice branch!

Orville B. on

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Mercedes T. on

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Staff should be knowledgeable and exhibit customer service.

Eddie D. on

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Tamara B. on

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Customers service is lacking at this location. Very unorganized. When returning truck the man was just rude. I was told that I had interrupted his lunch and I had parked the truck in the wrong place.. also the internet was down.

Sandra B. on

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Everything went smoothly.

debbie R. on

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Love uhaul! The only improvement is that the trucks are not made for short people to drive. This should be stated when you set up reservation so the customer can be prepared to bring a pillow??! One other improvement is the v computer system???????!! TERRY was amazing??, he explained everything!! Even an Elementry student could understand. Terry actually explained some things to me that I wasn’t aware of and I’ve rented with uhaul several times. Great company and AWESOME employees

richard D. on

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Charisse M. on

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Staff was always helpful and nice my experience here was great

Kevin C. on

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Christopher B. on

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Great service, very polite and friendly.

Tracey W. on

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Michael B. on

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Great job

James P. on

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The woman who checked me was in was outstanding!

Joel C. on

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1. You assign me a truck with no trailer hinge,So had to get another one, 2 It took 10 minutes for some one to meet me to assit in hooking up trailer 3 Truck performed well

Aristeo D. on

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Great online check in and return.

William T. on

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Great service by the employees that helped me today! They went above and beyond and exceeded my expectations by a lot! Thanks UHAUL for making my life easier today!

John H. on

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Gary W. on

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Terry displayed excellent customer service

Donald G. on

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Had to inflate several of the tires to the proper pressure and the power outlets in the cab did not work.

Celia J. on

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Jalen was very nice and courteous.

Shelly C. on

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Daniel T. on

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I reserved an auto transport trailer more than a week in advance of my date of pickup at this site. I called to confirm my arrival time and reservation 45 minutes ahead of my visit and was assured my trailer was on site and available.Upon my arrival I was the second person in line at the customer service counter. I provided a screenshot of my emailed reservation to the counter personnel. There was confusion by multiple personnel at the counter either with their reservation and/or computer system so due to that , I was unable to leave with my reserved trailer for 1 and 1/4 hours. This was ridiculous and unacceptable!

Gregory M. on

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I dropped of two 26 footers in a 10 day period and the process was smooth both times. Check in was very fast and the folks were friendly. Thank you!

Nancy P. on

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Scott S. on

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John M. on

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When I picked up my trailer there was a customer in front of me who had a bad attitude but the staff member handled him very professionally. On the contrary, when I returned the trailer, a staffer who had just been sitting around asked if I folded the pads and said there was a charge, acting like a real jerk. I never folded pads before. The primary staffer taking care of us just told us to ignore him.

Joyce L. on

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DEBORAH K. on

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I want to thank Terry for his assistance. He is an asset to UHaul. I had an emergency and came in upset, Terry was able to get me into a truck quickly and helped me calm down. Thank you for your patience, understanding and professionalism.

mike R. on

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We ordered a 26' truck and got a 20' truck. Clerk on duty had a terrible attitude toward my husband and another customer on the phone. They had 26' trucks but my husband was told that they were one-way only. My suggestion is that you re-train your clerk and that you don't accept reservations that you can't/won't fulfill.

Tanya W. on

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Keith P. on

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Staff (Justin) was Professional and very helpful!!

Louis V. on

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Steven L. on

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Customer service wasn’t fast at all. Had to wait 20 minutes for someone to help me when they had 3-4 people working and only two people in line. Would not recommend this location due to the slow service.

Jeune T. on

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Micheal R. on

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Jeffrey C. on

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Melissa R. on

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Carl C. on

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Brian R. on

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Lisa B. on

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I wanted to let you know that Terry Woods was very friendly and knowledgeable. I had never rented a trailer before and he was SO helpful and made the renting experience very pleasant for me! I will definitely go back to that location the next time I need to rent after my positive experience yesterday, thanks to Terry. Sincerely, Lisa

JOSEPH D. on

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Micah C. on

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Caroiya W. on

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Ryan B. on

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James W. on

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If a customer returns a vehicle at night, why is he or she charged an extra 20 fee?

James K. on

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We dropped the truck off to Terry woods. This gentlemen was extremely curtious and helpful. You need more like him.

David W. on

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Wendy P. on

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Rhonda O. on

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Everything was great

Eric F. on

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I’d really like to talk to someone from U-Haul about my experience. My rental was supposed to be with another location (8 Lowe Ave NW, Concord, NC). The truck was confirmed and I received an email with the info. I showed up at the scheduled time and there was no truck and the lady at the register said that my rental had been moved. I asked about the reservation guarantee and that I should be given $50 because my rental was relocated without me being told and she had no idea what I was taking about. I went to the next location 15 minutes in the opposite direction and my truck wasn’t ready and had very little oil in it! The oil pressure light came on and I asked to have it looked at. Luckily I was persistent because they said to drive away. They did add oil, but overall I was 1-1/2 hour late in receiving my truck. I’m an extremely disappointed and frustrated customer who got the run-around and never got the “U-Haul Reservation Guarantee” which would have at least softened the troubles I experienced. I didn’t have the energy to fight after being delayed so long.

Lerene B. on

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Excellent customer service at pick up and again at drop off. This was an in town rental so I returned the truck to the same location. The staff were helpful and had good attitudes.

Anita R. on

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Staff very professional and helpful. Pleasant experience.

Nicholas K. on

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I used to work at this exact uhaul. the service has gone way down hill. two employees were using prphanity as they were talkning to me and one employee asked out another employee in the midle of checking me out. all of this while the GM was standing beside them..

Patrick G. on

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Ronald Henry M. on

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theodore B. on

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michele d. on

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Reps are very knowledgeable. Nice and respectable

John F. on

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The safety chain from the rear of the trailer too connect to the car being hauled was broken. I had to go and buy a chain and hardware. Customer service at location was freindly and kind.

Elizabeth L. on

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I was not shown the dashboard steering wheel operation. The tow/ haul light was on, I thought that was the normal default setting and ended up paying way to much for gas used! Very poor custumer srvice and will not be back.

tamara M. on

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Brittain S. on

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Stephen C. on

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Susan L. on

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It was easy and more affordable than I thought. I could have used some help adjusting the mirrors. I didn’t know how to adjust the passenger mirror. But overall it was a perfect experience with easy pick up, drop off and nice staff. Thanks!

Michaela W. on

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Some of the representatives did not do their jobs accordingly. Messages don’t get put into the account and caused me to get over billed and still have not received a call referencing it.

Errol M. on

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Jon R. on

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Tire showed low pressure. I ask the employee if they were going to put air in the tire and they told me I could do it. I reserved online but spent 30 minutes at the store trying to get the keys. Said she was trying to figure out the system. Her manager was there but offered no assistance. He just disappeared.

Steven H. on

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While I understand putting the protective blankets in the back of the truck they can have a negative impact on use of space. Would be nice to be able to remove them if desired.

angela N. on

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The customer service was great. There was error which was immediately corrected.

Susan J. on

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Wonderful experience! Vehicle ready and waiting, and I arrived a little early.Easy pick up, easy drop off. Not sure how to improve my experience.

Jaron M. on

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Christopher N. on

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This is the best U-Haul location I have ever used. Justin and Megan provided me with excellent customer service. The facility and equipment are neat, clean, and well-maintained. I highly recommend this location.

Nicholas T. on

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Justin was excellent in handling my return. Quick, polite, helpful with a credit on pads that I didn't receive. Great customer service!

renee p. on

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Grateful for my company and co workers

Christopher N. on

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I received amazing customer service from Michelle! I took advantage of one month's free storage with my trailer rental and found the facility to be too notch. I highly recommend this U-Haul location.

KEITH M. on

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Alex H. on

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Make sure customers pick up the correct trailers that are assigned to them before they leave.

ROGER H. on

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Check in was good Check out was slow and the young lady behind counter may have been new. She kept going away from counter to find other staff to get answers. Took along time to get a receipt

Jackie G. on

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Adam J. on

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The truck had one headlight that was burned out, which was a safety concern. The online reservation system did not work well for me. I arrived 1.5 hours late and I was unable to pick up the truck without seeing a sales associate. The sales associate was polite, but the system was balky -- in particular it took several upload attempts to get the license scan to work. This was not the fault of the location, but more likely a problem with U-Haul's system.

Matthew S. on

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Christiana O. on

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Edward L. on

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Ella P. on

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The customer service was great he help me a lot. Then after I left this nice lady/ manager was helpful as well thanks team. An the friendly guy that help us with the beds

Gregory R. on

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Kristen G. on

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I reserved a truck about 1 month in advance and had to go to a different location to pick it up even though the lot was full of trucks. I also had to come back to this location to get the dolly as it was not included when I picked up the truck. Then I got a call saying the equipment was late returning. When getting the dolly I explained I would be dropping it off at a different location.

Shinia C. on

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Justin was very knowledgeable and helpful and everything he suggested worked out perfectly. I appreciate his customer care it was a very short notice but he was able to help us.

Michael M. on

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David M. on

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Christine B. on

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I was told when I arrived I had to reserve online. After doing that, I had to go through the whole process again with the associate. It was not a great experience.

Norma D. on

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Maurice C. on

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Information at point of rental was NOT true. I was informed I would not be charged the 3 day travel time if I checked in at destination prior to the 3 day time frame. I checked in the following (1 day) day at destination but was charged for 3 days instead of 1 day rental. I was given false information.

James D. on

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First van had chip in windshield and second truck had nail in tire. Took over hour get out the door. Guys that help me was very friendly.

rick P. on

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Seems like only one person was qualified to help customers, stood around for a while before being helped and there were 5 workers in the area. Van was dirty, inside windshield was a mess Justin is an asset to the location

Kristy H. on

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Justin was amazing in that he helped me out in a right situation. He helped me chose the right plan and was very proffesional.

George A. on

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Kenyeta K. on

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Tom K. on

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Thanks

Todd S. on

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All was great except that there was a slight problem with exterior lights which was ok and then fixed in a matter of minutes by the gentlemen at the Cumming destination, great job! :0

Ever G. on

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No comment all i can say outsatanding service

Bryan H. on

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Brianna J. on

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They messed up my information several times, it still isnt correct. Everytime I went to my storage unit there was an issue. The Concord location is a mess.

Lucas D. on

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The rubber chain lockers were missing on 3 of the chains but other than that everyting was great

Joseph B. on

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Telisha W. on

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Friendly environment

Robert M. on

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Rande H. on

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Devin H. on

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It was amazing and I thank you guys for allowing us to use the storage room.

Andres Z. on

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All the staff members very nice, professional and helpful.

Darlene R. on

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Justin has great customer service skills

pam d. on

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I would use Uhaul again if i needed storage or a moving truck. Very clean facilitie.

Dewanda S. on

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Good

Tamara B. on

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Great service with friendly staff.

Melita H. on

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The facility was very clean and welcoming. The employees are professional, kind, and helpful. Our reservation was honored and the check in was a rapid process.

David M. on

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great people

Cynthia M. on

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The only reason that I would not give an excellent rating is because the bigger automatic sliding door never worked and it's hard to move furniture in and out a small for that you have to keep openin

Marie B. on

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Sliding door was broken and needed to be repaired. Bathroom was not dirty but toilet was filthy with poop.

Octavia G. on

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Thanks for the storage usage I got for renting a truck. Both was a great deal.

Marie B. on

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Storage unit was locked upon arrival. Was not able to store personal items until next morning.

David M. on

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great service

thomas r. on

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We have dealt with U-Haul on several occasions. The Concord NC location was by far the BEST

Shaquanna R. on

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There was no good communication with the staff very unprofessional and very rude the store gm was very rude and I’m not happy with the service I had

Marvin G. on

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We had a wonderful experience, very helpful. We are so happy we chose to go with Uhaul.

David M. on

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Good experience, clean and friendly.

Diana W. on

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Everyone was efficient, helpful, and willing to go above and beyond regular customer service. I would definitely recommend uhaul of concord.

Luis S. on

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The manager at that store is incredibly helpful vary patient excellent service

Ali H. on

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Extremely disappointed, waited long time to get served. did not get what I have booked 10*10 store and had to get 2 stores 5*10 which is more expensive, paid insurance twice and had to buy 2 padlock

David M. on

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Mr Thomas was very helpful.

Steven & Olga F. on

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Local staff was caring, informed and helpful. Layout is good - safety is good

Rashan N. on

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I came there recently to move out of my unit and I found a padlock on my unit even though my unit was paid up current but other than that everything was fine.

CHRISTINA H. on

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Some employees seem to not know the computer system quite difficult getting my account set up and to get a card that worked correctly

JULIE C. on

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scheduled pick up of truck for 9 am- was there at 9 am and waited in line inside the store for more than half an hour- when I mentioned this to the lady working there she was rude and dismissive.

LaTonya R. on

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Helpful

ann w. on

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Although, there was one hiccup with communication upon moving out, Customer service was excellent! I would give high praise. Thank you Uhaul for all you do..

Amy N. on

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Great service! Will use again for our moving and storage needs!

Jinnette C. on

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While the facility is nice, the customer service could use some work. Either not enough people on staff or none at all.

Alyssa P. on

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I wasn’t offered insurance and when my stuff was ruined with leaks from the ceiling and rat/mouse dropping I was blown off by management and was told there was nothing they can do about it. Poor job

Stephanie M. on

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I went twice to reserve my storage because of computer issues. The second time I received horrible service. Savannah was rude and doesn't like customers or her job. She huffed and puffed literally.

Jairo T. on

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Necesita mejorar la atención al clientr

brandon j. on

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I went out of my way to get a truck which messed up my moving plans and when I got to the storage facility there wasn’t any disk locks left. I doubt I’ll be using any services for the future.

HOWARD T. on

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Working a 9-5 the hours didn’t allow for me to talk to someone in person during the week. Forcing you to visit on weekends. Also being allowed to pay by phone but not cancel by phone is ridiculous.

Miguel C. on

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It was the first time I ever used uhaul storag, the storages are great, the service is great, so thank you till the near future.

John W. on

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Great customer service. Quick and efficient.

Marcia K. on

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Interior of the storage space was clean and well-maintained. However, the exterior loading door was often very littered and needs better cleaning and maintenance. Bad impression for sure.

Beatrice C. on

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Manager at the site was very flexible and helpful to me and made my move from one state to another a breeze!

angela c. on

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strong gas smell. Our unit was not heated as it should have been. Others were moving stuff due to leaks in their unit. Dead mice in floor. And could have been cleaner.

Latonia M. on

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Customer services was great not long wait problem solving perfect. Manager Brandi and Sales assistant at concord NC

Deborah C. on

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Excellent services

Shelby R. on

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N/a

AlyciaRae W. on

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None

GLORIA G. on

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I’ve hard a very bad experience through out my move from MA but this location has been very helpful especially Lester he listened to my needs and made everything easy and for that I’m grateful to him.

DWAYNE M. on

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I rented a climate control unit when I arrived to put my belongings into it it had a lock on it when I went to the office they told me that they had a auction that week and the person had to clean it

Starr H. on

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The service was great and they are very helpful.

ORLANDO J. on

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Ive never been more impressed with a storage company then this one. The cctv, air conditioned units clean hallways, public bathroom and elevators justified the 139.00 a month payment on my unit. 💘

LAURA H. on

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Brandi and staff were courteous/helpful..However, on I tripped at this location and have not rcvd a return call from this location to fill out a incident report.

Joseph B. on

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Oustanding!!! Keep it up!!!

CYNTHIA S. on

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Very nice person

Mara W. on

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Would recommend this facility to others

Samir M. on

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A joke

Diana H. on

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The people where very helpful and very nice.

GERTRUDE G. on

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Item's were kept in great condition due to climate controlled system. Very secure and helpful employees great manager. Overall a good rental experience.

courtney c. on

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This location never answered the phone. I had issues when I picked up the truck to place my belongings in storage and more issues when I picked up the truck to clean the storage out. Under staffed

adam f. on

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Great location, well lit and secure! Staff is helpful and polite!

Megan A. on

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The staff was not familiar with the Ubox product and made the pick up/drop off difficult. It took an hour just to drop off the Ubox.

Durga V. on

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The people at this place are great. They couldn't handover my UBox on the promised date due to the long weekend. However, they towed my UBox themselves without any additional cost. Great guys.

Patrick B. on

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Nice location