Customer did not leave a comment.jessaca H.
Customer Reviews for U-Haul Moving & Storage of Concord
Concord, NC 28027
(Across street from S & D Coffee)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Edward J.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.Sam Y.
I'd say it could be better. We came on a Saturday to pick up our equipment I told the lady that was driving it that it was ours to use as she worked there (black lady) she was there on Saturday about 2pm. Very rude and was like okay whatever and she pulled it around and got out didn't even say anything to us, then while inside we were trying to find the keys, the girl that was helping us kept asking everyone if they knew where the keys were and she didn't say anything, I had realized she never turned the truck off and that it was running. Truly disappointed and this is the second time it's happened with her, I gave y'all another chance and I'm going else where now.Richard L.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.JOHN G.
I filled the gas back up to the level it was at when I picked it up. I always make sure to do that so I don't get charged the overpriced refueling charges. I made sure the employee saw the gas level and agreed with me that it was returned to the same level it was when I picked it up. He said he agreed. But when I received the receipt by email, they still charged me $23 to add 4 gallons of gas. So now I have the hassle of trying to get my money back. Never seems to fail with Uhaul always trying to sneak in false charges somewhere. If it's not the gas, they lie about the mileage.Ryan H.
Customer did not leave a comment.Ernest S.
Excellent customer service they was very helpful we use them again in the near futureTeresa W.
Customer did not leave a comment.Sharon W.
Amazing customer serviceRodney P.
Customer did not leave a comment.Robert S.
The customer service was okay, a man that clean trucks gave me better advice then the lady at the front desk. The lady gave me the wrong directions to find the truck. So I proceeded to ask the man, and we both went on a scavenger hunt to find the truck that was assigned to me.Raymond Y.
Customer did not leave a comment.James N.
Check the running lights before departure. Drove several hours at night with no running lights. Very unsafe and added more to the stress of driving in rain.ROBERT L.
Customer did not leave a comment.Cathryn T.
Customer did not leave a comment.Ralph S.
Customer did not leave a comment.Rick J.
Customer did not leave a comment.ANN S.
Customer did not leave a comment.Kyle B.
Customer did not leave a comment.Umeki C.
Customer did not leave a comment.William S.
Online pick-up and return were easy to completeCandy A.
Customer did not leave a comment.Brenda M.
The employees were very friendly, efficient and helpful. Easy process at pickup and drop offMary M.
Customer did not leave a comment.Cynthia B.
Everything was goodTonce V.
Customer did not leave a comment.Stuart J.
Customer did not leave a comment.JudithAnn F.
Customer did not leave a comment.Clint F.
Customer did not leave a comment.brian M.
Customer did not leave a comment.snow S.
Didn't have much interaction with the representativeWashawn R.
Customer did not leave a comment.Craig T.
We accidentally rented the wrong uhaul and owner was so helpful when we exchanged it for a open trailer. Great customer service and very friendly! Have rented there before and would definitely rent again from there! Would highly recommend!!Danielle S.
Katrina was very helpful with the tow dolly. She also advised me on the time that i had with the dolly. I made it back in time too. Give Katrina a raise!!!! lolPerry F.
Customer did not leave a comment.Trina M.
Customer did not leave a comment.TESIA W.
Customer did not leave a comment.Rahjai P.
Customer did not leave a comment.Rentz J.
The truck was DISGUSTING. Smelled like alcohol and cigarettes. Obviously the employees didn't try to clean it. Stains on the seats and dirty on the inside. No excuse.darrell T.
Customer did not leave a comment.Jahmar R.
Truck needs alignment, passenger seats didn't have seat belts, I couldn't take any passengers. Overall experience was good.Rnold John Dizo T.
Everything was great.Steve M.
Computers were down, super slow to get the trailer.Stewart W.
Drop off place in Florida was not very professional and there customer service was terrible. The Concord NC pick up place was great.Kathy S.
Customer did not leave a comment.William W.
Customer did not leave a comment.Melvin H.
Customer did not leave a comment.Chassity D.
Customer did not leave a comment.JANEHASH W.
Customer did not leave a comment.John A.
Nice friendly staff, which is refreshing in this day and time. Definitely will be back whenever I have a need to for a truck.Tierra D.
Customer did not leave a comment.Ken S.
Customer did not leave a comment.Bruce D.
Customer did not leave a comment.Rhonda L.
You are doing itReggie E.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.EDWARD H.
Customer did not leave a comment.EDWARD H.
Customer did not leave a comment.William L.
Katrina Wilson is nice.andTaheem the manager was great understanding. Thank you two will definitely go backALFRED THOMAS W.
Customer did not leave a comment.Antonio M.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.Alfredo M.
Uhaul changed my original pick up location at the last minute to another site 10 miles away, thus adding 20 miles to my trip. They charged me for this extra mileage. When I complained, they just ignored me. My advice to the next customer-go somewhere else.ANDREW H.
Customer did not leave a comment.BRENDA P.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.TOM J.
Customer did not leave a comment.Kathy G.
Customer did not leave a comment.Alana F.
The employee appeared annoyed to have to check out the truck. The first truck had a mirror missing so they provided another one after spending about 40 min after my 330 pick up time the truck had an accelerator issue it would Rev up way too high gad to continously turn the vehicle off and on to get it to normal ops. I had no choice I had to get things moved today not a good experience.Jeff M.
Everyone i dealt with in my many times of visiting were friendly and helpful.ivelisse S.
Can't think of anything that could be improved.Paul C.
Customer did not leave a comment.Zachary S.
Customer did not leave a comment.Julie M.
Customer did not leave a comment.MAEVE L.
You guys are awesomeLoudera H.
Customer did not leave a comment.SOPHIA A.
Customer did not leave a comment.Jeffery S.
Customer did not leave a comment.DAVID C.
This location had all equip that anyone would need. Great place.Robert E.
Customer did not leave a comment.Kevin F.
Notification of drop off procedures should have been explained beforehand as these procedures vary at U haul locations. I received drop off instructions after I dropped off vehicle m. I left key in the cab of vehicle and equipment in back of vehicleTimothy W.
The final invoice did not reflect the correct rate that was quoted but this was easily fixed by customer service dept.Patricia M.
Wonderful service and organization. Best uhaul I have been to.Brent W.
More company representative to help during rental check-out.Jeffery S.
They didn't give me the extra stuff I orderedJazzmyn D.
The lady was rude not helpful no idea where the truck was and gave us the truck on Empty!!Theresa J.
Customer did not leave a comment.James W.
Check in was easy! I did quite a bit online prior to arrival. The customer service agent was very efficient, but not as friendly as I would expect. Kind of robotic, because she has to say the same thing over and over to each customer. So, 3.75 stars. When I returned the truck, it was a different agent. He was very friendly! 5 stars I would recommend this location. Wide variety of moving solutions and climate controlled storage.Lisa V.
Customer did not leave a comment.TINA L.
No complaints, staff were friendly and helpful from my initial call, to pick up and drop off.nichole C.
Everything was great. All the employees were greatrebecca B.
Customer did not leave a comment.BRUCE D.
Very good servicejuan S.
Customer did not leave a comment.David W.
Staff was very nice and friendlyKERRY F.
Customer did not leave a comment.dorothy T.
The guy at front desk told me I could come back anytime before 11:00 pm cause I rented my storage and truck at 6:30pm before y’all close I said I’m not sure how long is it gone take me to move my stuff he said ok you can come anytime before 11:00pm I got there at 9:50pm I was moving my stuff then all of a sudden I got locked out my card kept getting denied had to come back next day at 5:00 am and through middle of night I had to leave the stuff I already took in storage just out in open through middle of night and had take what was left on uhual back home with me and also I told guy in front I was gone need a dolly when I first checked in I get to my house I have no dolly so I had to drive all the way back to get a dollyJavion W. | First Impressions
Customer did not leave a comment.tanisha s. | First Impressions
I only needed very short term for my move BUT I will be back should the need arise. At the time of my move everyone was very helpful with the truck too!!Jennifer M. | Overall Experience
The doors at building B never works it’s very inconvenient the also I had to get a code each time I arrived because the one provided didn’t workAndrea P. | Overall Experience
Customer did not leave a comment.ANGELA B. | Overall Experience
Customer did not leave a comment.Jody S. | Overall Experience
Customer did not leave a comment.laverne s. | Overall Experience
Customer did not leave a comment.RONALD G. | Overall Experience
Customer did not leave a comment.Brandon R. | First Impressions
Customer did not leave a comment.Jennifer M. | First Impressions
Great experience. Will definitely do business there again if need be. Thank you for everything.VERNETTA B. | Overall Experience
Customer did not leave a comment.TIMOTHYR W. | Overall Experience
Customer did not leave a comment.michael s. | First Impressions
The attendant acted as though he couldn’t be botheredTimothy O. | First Impressions
Customer did not leave a comment.Robert C. | Overall Experience
It was not your fault , but after being sent email to me from your employee, your computer was messed up by a very our Devil sister in law who Karyn Dorfman Miele saw my email and she has been hacker over my phone for 3 years and half has manipulated through Google engine that was messed up with my son ‘s phone number, my phone number, and my home address not to react to my son, but your employee was patient with me to struggle with the computer and she fixed and locked it everything right phone number, 5x5 room for $59.95, my home address ,my son’s phone number, and my phone number in your computer. The employees were wonderful ! The environment looked so nice. Thank you!Sefora C. | First Impressions
The owner is absolutely amazing! He truly cares about his customers and will go above and beyond to help you! Danielle C.Danielle C. | First Impressions
Customer did not leave a comment.Shala B. | Overall Experience
The manager on duty was very polite and while we was in our unit he checked on us . The facility was clean and well lit .Jessica C. | First Impressions
Customer did not leave a comment.Sharon E. | Overall Experience
Customer did not leave a comment.SUSAN T. | Overall Experience
Customer did not leave a comment.Craig B. | First Impressions
All employees very understandingEDGARDO M. | Overall Experience
This location delivered ! Always nice and attentive . When I removed my belongings from storage I was amazed at how well care for the place was . I saw two silverfish bugs and I even stored dry cereal and food in containers due to my constraints when I was packing . The unit was amazingDystaney K. | Overall Experience
The staff was really helpful!Manjit J. | First Impressions
Customer did not leave a comment.Jontavius D. | First Impressions
I came there they gave me a storage number when I got to it someone else stuff was in it then the man told me to walk around and see if one is available like I’m trying to move my stuff in and leave it was a waste of time then after a couple weeks go by they kick me out of my unit and I couldn’t get in to my storage unit I was so aggravated ready to move my things outDAKEYAH J. | First Impressions
Great place.Vivek K. | Overall Experience
Customer did not leave a comment.Dion D. | First Impressions
Customer did not leave a comment.JAMIE H. | Overall Experience
EXCELLENT SERVICE BY STAFF, HELPFUL WITH STORAGE AND TRUCK RENTALS. WILL USE THEM EVERY TIME!!WILLIAM C. | Overall Experience
Customer did not leave a comment.Jelaila M. | Overall Experience
Customer did not leave a comment.evette m. | First Impressions
Very easy to rent, easy access and friendly professional staff.Jon D. | First Impressions
Customer did not leave a comment.RONALD G. | Overall Experience
Customer did not leave a comment.Reginald F. | Online Move In
Customer did not leave a comment.Candace Y. | Online Move In
Customer did not leave a comment.joy f. | Overall Experience
Customer did not leave a comment.Vivek K. | Overall Experience
Customer did not leave a comment.Vivek K. | First Impressions
The manager went above and beyond to make sure we had enough storage space by giving us an additional storage unit for free.DAVETTA ANETTE P. | Overall Experience
I am very happy to have this unit great experienceCanchetta G. | First Impressions
I would never refer anyone to U-Haul I had the worst experience on Concord Parkway I will never use U-Haul storage againJohn N. | Overall Experience
Because the things me Managerdid. Employers were gre written down in a complanitatdebra R. | First Impressions
It was the most spectacular storage unit I have ever used I highly recommend very helpful and extraordinary customer service and staff.Corderick T. | Overall Experience
Customer did not leave a comment.keith r. | Overall Experience
Well upon arrival I waited in line for assistance ,and an associate left just before I was to be seen. Once another associate entered the building he assisted a customer behind me. I waited even longer,and then what should have taken twenty minutes took forty five. Whe I lime to facility I won't use it with the current staff on property. Definalety need some customer friendly training, and how to follow protocol measures goi g forward.Brian m. | Overall Experience
Customer did not leave a comment.Adrian H. | Overall Experience
Need to extend access hours and at least 1 hr on front desk..Reginald r. | Overall Experience
Customer did not leave a comment.SCOTT H. | Overall Experience
Customer did not leave a comment.RONALD G. | First Impressions
The Concord,NC location exceeded my expectations. I moved here from Bflo,NY and they made me feel welcomed and appreciated as a customer. The manager really went above and beyond to accommodate us. I would definately recommend this location.DAVETTA ANETTE P. | First Impressions
I am so thankful for the usage of your storage!🙏😊VINECIA M. | Overall Experience
Customer did not leave a comment.John I. | Overall Experience
Customer did not leave a comment.JANIECE L. | Overall Experience
It was fantastic and really exceptional customer serviceCorderick T. | First Impressions
Clean, secure facility.. courteous and helpful staffpaul h. | First Impressions
I was told that there was an elevator in going up and down the stairs is an inconveniencevenus d. | First Impressions
Customer did not leave a comment.SUSAN T. | First Impressions
Customer did not leave a comment.Reginald R. | First Impressions
We received a 5by10by 8 we get to the unit it’s 4 by 6 so we called around for several minutes to get the size we needed. The owner didn’t go out of his to help.Lon K. | First Impressions
Hated that I had to move units, loved the staff and the facility. Would not hesitate to use again in the future.theresa w. | Overall Experience
Customer did not leave a comment.Candance L. | First Impressions
Customer did not leave a comment.Jordan A. | Overall Experience
I’m very displeased with the integrity of the staff that work at this particular uhaul store!BEVIN M. | Overall Experience
This whole experience was a complete nightmare. From family running off with my rental truck in the midst of my move. All the way down to very poor customer service and lack of understanding, and empathy, in respect to the customer. service at this U-Haul. Extremely overwhelming, and highly disappointing to say the very least.🤕 I'm traumatized, and extremely disgusted with the way this affair took place.Christy M. | Overall Experience
Other than the problem with the door not working at times this location was premo!!ROBERT M. | Overall Experience
The access doors were not explained to me upfront. I was unaware that I needed to immediately place a lock on my assigned unit. I arrived several days later and learned that my assigned unit was not available. Also, one attendant was assisting a customer and he told me to ask either of the other two available attendants. When I asked, they told me that they were assigned to outside duty and could not assist. This, coupled with the time it took to find me another unit, cost me money as I had hired a moving company which charges by the hour. Additionally, I was paying for (original unit) the convenience of not having to lift property up/down stairs but, the unit I ended up with was the exact opposite. Very disappointing experience.CYNTHIA M. | First Impressions
The facility is always clean and well stocked. I would recommend this location.Mary F. | Overall Experience
Customer did not leave a comment.Regina P. | Overall Experience
Customer did not leave a comment.Larry R. | Overall Experience
Customer did not leave a comment.Elsie K. | First Impressions
Customer did not leave a comment.Jenny b. | Overall Experience
Customer did not leave a comment.Micheal R. | First Impressions
I checked in after the main office hours and I was told that a lock would be *INSIDE MY UNIT* when I arrived. Not only was that NOT the case, but when I pushed the call button for the supposed "24 HOUR ASSISTANCE" inside the facility, nothing happened. This doesn't make me feel secure or that anyone is actually going to assist me if there is a major issue. Moreover, the locker that I was rented has a GAPING HOLE between the top of it's wall and the ceiling, such that anyone who isn't particularly obese and wanted to climb into the unit could easily do so... especially with the movable ladders the facility provides... and the fact that the sliding glass door that is SUPPOSED TO BE SECURE was just opening and closing with motion (just my walking up to it). Oh--and the access code that I was sent DIDN'T WORK. It kept saying "DENIED".Joseph M. | Online Move In
Customer did not leave a comment.Andre F. | Overall Experience
Customer did not leave a comment.ERICA P. | Overall Experience
Thanks!VINECIA M. | First Impressions
Customer did not leave a comment.MARSHA G. | First Impressions
Customer did not leave a comment.Deann M. | Overall Experience
NO MORE UHAUL FOR ME OR PEOPLE I KNOW.....STAFF ARE NO GOOD....NOONE ON THE SAME PAGE...IT'S TAKENME MORE THEN 5 MONTH'S TO CLOSE MY ACCOUNT N ITS STILL NOT COMPLETE....MANAGER OF CONCORD, MS. KEYSHA???? SUCKS, STILL WON'T CHANGE PAPERWORK FOR ME OWEING $$$$, WHEN IT WAS HER N STAFF FAULT..WHY CAN'T I HAVE PAPERWORK STATEING I DON'T OWE UHAUL ANY MONEY, IN WHICH I DON'T...I WON'T LET GO OF THIS MATTER, LOOKING INTO THIS LEGALLY , NOW TO CLEAR MY NAME N CHANGE ANY N ALL PAPERWORK THAT SAYS I OWE UHAUL MONEY....NEVER MISSED A PAYMENT FOR A YEAR I HAD MY BIN...SEE YOU GUYS IN COURT!!!!shelia j. | Overall Experience
Unfortunately I thought it was too expensiveCHRISTY A. | Overall Experience
Customer did not leave a comment.Jessica C. | Overall Experience
The man I dealt with was amazing. Very friendly and understanding. I would call him out by name but I never got his name. The contract says Taheem Clement (sorry if I spelled that wrong). If that's you man. Keep doing what you are doing because you are amazing.Joshua J. | First Impressions
Customer did not leave a comment.Kathryn K. | Overall Experience
Customer did not leave a comment.Anthony L. | Overall Experience
I paid for a climate controlled unit, only to find out the a/c is broken in bldg A, and it was 102° in the building. And the location is/was aware and did not communicate that issue. Also, the website states you receive a lock with your storage unit, only to be told I would have to pay for the lock instead. I am very disappointed with this location. Thankfully this will definitely be a short usage of storage space.Asha B. | Online Move In
Ran into a few issues online so I showed up in store and the staff was amazingly helpful and friendly. I recommend everyone here!sarah g. | First Impressions
I don’t think the staff went out of their way to handle my questions or concerns they were not nasty just unwelcomingCarlos R. | Overall Experience
Customer did not leave a comment.William H. | First Impressions
There was a lady that really tried to help we were given a unit that was already taken. Got all our stuff up to the unit & couldn’t get into our assigned unit because it was already a lock on it. At this time Uhaul was closed because we rented our unit a little bit before closing. Went back downstairs to the office fortunately we were able to get in because someone else was having issues. As soon as we walked in another lady not the one that had assigned us the unit said we’re closed I said I was just assigned a unit that has a lock on it she said oh well you have to come back tomorrow. I said but all my stuff is up there on pallets. She said you still gotta come back so as we we’re going back & forth the other lady that originally help me intervened she tried to find us another unit by couldn’t & was told we would have to see the manager in the morning. The other rude lady got into it with another customer when we were getting out unit assigned to us. She is so rude definitely need to work on her customers service skills. When I came I. Last week just to get plastic wrap & asked the different prices she had an attitude because I was asking. Very disappointed!!!LATEHIA C. | First Impressions
Customer did not leave a comment.TIMOTHY L. | Overall Experience
Although I encountered a few issues due to the system's computer malfunctions....the manager, Taheem Clement, was extremely helpful. He promptly addressed the issue and communicated with me professionally throughout the process until everything was resolved.IAN D. | Overall Experience
Customer did not leave a comment.Marisa D. | Overall Experience
The general manager was very helpful. The clerk/customer service rep at the desk was not very helpful. She could not locate my storage unit. She did not know how to read the storage map we walked around for several minutes trying to locate the storage unit. I had to try to locate the unit myself. She did not have the unit available that I reserved. She did not provide a unit compatible with the one I reserved. The general manager had to assist me himself.Pennyeda P. | First Impressions
Had so many issues with this facility. I will never use this facility again.Lainey C. | Overall Experience
The Manager at the concord parkway location was very accommodating and understanding. I would definitely that location because of him!!!Beverly B. | Overall Experience
Customer did not leave a comment.Jennifer B. | Overall Experience
Customer did not leave a comment.VERONICA K. | Overall Experience
Everything went well. But I cancelled my reservation. Hoping to get my refund backPrivacy R. | Online Move In
Customer did not leave a comment.Jocelyn f. | Overall Experience
Customer did not leave a comment.john s. | Overall Experience
Customer did not leave a comment.Jimmy B. | Overall Experience
On Concord Parkway I’m not very happy with them because they are very unpleasant customer servicemy l. | First Impressions
Nicemark a. | Overall Experience
Customer service was terribleJean E. | Overall Experience
Customer did not leave a comment.Francisco o. | Overall Experience
Customer did not leave a comment.Cheyenne T. | Online Move In
Customer did not leave a comment.TERRY H. | Overall Experience
Nice facilityKaitlin R. | Overall Experience
Customer did not leave a comment.Cynthia B. | Overall Experience
I NEVER am able to contact this property by phone. Very inconvenientChristina P. | Overall Experience
Customer did not leave a comment.Sharon E. | First Impressions
Customer did not leave a comment.SHERYL H. | Overall Experience
Workers unlearned not enough workers and appeared to be overworkedDIANELILLIAN S. | Overall Experience
Everyone was great, attentive, and efficient at their jobs. Great customer service overall. Storage unit had it set up for success for their customers and employees.Haleigh H. | First Impressions
Customer did not leave a comment.Shelby w. | First Impressions
ThankyouTROY W. | First Impressions
Customer did not leave a comment.Alexander T. | Overall Experience
The worst customer service experience I have ever received from any business. Management is not attentive to customer concerns and makes no effort to address any issues reported. I used your location @ 855 Concord Parkway S. for storage. I also used a Charlotte location for the truck to move into storage at Concord and the service was equally horrible. Charlotte waited until I was on my way to pick up my reserved truck to tell me they didn't have it so I had to drive 30 miles to get one. I get to Concord and they don't have the unit ready so I wait an hour only to be told it wouldn't be ready until the next day. I had to leave my life packed on the truck in the parking lot at Uhaul and miss work. The next day when I arrived back at the site (Concord) only to be told the unit still wasn't ready. I was basically told I would have to take two smaller units instead. When I checked out on 5/28 a lot of my items were destroyed and broken which I convinced was due having to cram everything into a smaller space. I cried a lot while unpacking because the lack of concern that was shown for things I have worked hard to have. Not to mention the sentimental value. I hope this helps in some way to change the way Uhaul treats their customers so that no one walks away feeling the way I have felt during this process.Chastity B. | Overall Experience
Customer did not leave a comment.Allen B. | First Impressions
Customer did not leave a comment.SHAKETA L. | Overall Experience
Customer did not leave a comment.Jessica C. | First Impressions
Customer did not leave a comment.Javon C. | First Impressions
Customer did not leave a comment.Philip J. | First Impressions
Customer did not leave a comment.robert a. | First Impressions
I was told last week that Thai had an issue week that accidentally released my unit. It is supposed to be fixed and I hear from the manager.... so far nothing. I'm very frustrated. I'm waiting to confirm my things safety.Tracy B. | Overall Experience
Staff was unhelpful and unorganized. You could tell they didn’t want to be there or help you. Brenton was the only person that stepped up to help.Lainey C. | Overall Experience
Brian and Brenton WERE GREAT ASSISTING ME. Efficient and Professional ServiceTamika W. | First Impressions
I have a leak in my unit that they haven’t fixed yet it’s been almost a month.Allen B. | Overall Experience
Customer did not leave a comment.maribel c. | First Impressions
I would always recommend this location; I was very glad things was in tact and no creepy crawlies in our things. What a thankful customer. 100 percent!Cynthia M. | Overall Experience
I rented the unit on-line, then asked at the desk for more information. One of the clerks took me to the entry and showed me how it worked by using the keypad. He also said I would be getting a key card to use. He left and I showed my sons where the unit was, then went down to unload the trailer; however, the loading door would not open. I walked back to the office and a clerk said she would be over to help shortly. After waiting 10 minutes, I found another clerk who said they forgot to open it that morning and he would let them know. In a few minutes it was opened. I went back to the office to get some moving wrap, tried to pay cash, and no one had a cash drawer, so I had to use my card. When I asked the clerk when I could get a key card, she created it right then. I don't know why the first clerk couldn't do it. The unit was clean and we were able to pack everything into it.Maureen L. | Online Move In
Customer did not leave a comment.Roberto P. | First Impressions
This facility is understaffed. The staff may be friendly if they weren’t so busy so I will say they’ were friendly in this review. Every time I went into the facility there was always a line of people waiting to be serviced. The last time the system was down. I had problems with management removing the insurance charge from my account. I brought my homeowners insurance to them twice. A manager was not on site so my name was taken down by clerk to give to manager to remove the charge. I’m still waiting on the credit back to my ckg acct.Veronica H. | Overall Experience
I am very thankful to Uhaul and their connections. The Best!Cynthia M. | First Impressions
Ived tried and tried to get in touch with the hiring manager for a manager because I need 24-hour access to my storage unit and I need do move into a bigger storage unit and I need a cargo van or something for 3 or 4 days and so I can help me thank thank you in advance.Bridget B. | Online Move In
I reserved a unit when I reserved the truck, but when I got there to take care of the paperwork, I was informed that the unit I reserved was no longer available. I ended up having to get an additional unit because of this, but the U-Haul Representative did what she could to correct the error. That made me feel a little better.Celia M. | First Impressions
Customer did not leave a comment.LAURIE s. | Overall Experience
Alowell was a great guy and very halpfulWilliam T. | Overall Experience
Possibly a more seamless process for those that reserve online. I called that morning and was advised by one of the reps to reserve storage online which I did. When I got to U-HAUL it took over 35+ minutes to complete my getting access to the facility. I would assume if I am reserving online, the process would be a lot faster once I arrive. Key would have been made and working. Storage unit picked out ahead of time.Danita W. | First Impressions
I jumped on Uhaul’s free month offer before I shopped around the area for storage. There is cheaper storage around.Kimeo L. | Overall Experience
Customer did not leave a comment.Steve A. | Overall Experience
The employees and general manager at this location are experts. They were very helpful and answered every question we had. They made our check in and storage process seamless. Thank you again.DeAndra T. | First Impressions
Great Service I will definitely used this location again in the future.Shamekia D. | First Impressions
Customer did not leave a comment.Gary W. | Overall Experience
The staff was friendly and very helpful from the moment I began renting 9/1/19 until 12/15/20. The facility was always clean and easily accessible. I’m germaphobic due to my professional background and not once was bothered by the conditions of the facility or the bathroom which speaks high volumes of cleanliness!!! I will refer everyone I know if needed. Thanks so much, Melita HicksMelita H. | Overall Experience
The whole staff including the new gm went above an beyond to help me an to make sure all my needs were taken care ofTIMOTHY Y. | Overall Experience
Customer did not leave a comment.Oldaniel M. | Overall Experience
My unit was in the back where the swipe check in/out pad was ALWAYS messed up. I called and complained 2 times and heard nothing back from anyone. Its an inconvenience to not know if you can check in the box near your unit or you have to drive to the front check in there, then drive to your unit in the back. No one sent an email to the customers whose units were in the back to let us know to please chek in @ the front until further notice. Its a simple communication issue I'd say. As far as the staff they are pretty much ok. Yesterday Dec 2 everyone was great! A few times I've come and complained about the check in/out box not working and they seemed uninterested. I called and they said someone would call me back and still nothing. Other than this I would say it was overall an average experience.KERRYANN C. | Overall Experience
Customer did not leave a comment.Mary F. | First Impressions
Customer did not leave a comment.TIMOTHY Y. | First Impressions
Great customer serviceDarlene R. | Overall Experience
The access readers were broken several times. At one point there were homeless people in the storage building walking around and in the bathroom. I had a unit for 10-11 months and the alarm would always go off ever time I opened it. I talked to several "managers" who assured me the would fix the problem and they never did.Nickolas H. | Overall Experience
Moving in was a breeze. Equipment and carts were available to assist in moving heavy or multiple items at a time. Convenience of help before and during the pandemic has been very upsetting.Kierra B. | First Impressions
Customer did not leave a comment.YASHICA G. | Overall Experience
On many occasions I was unable to get into the building during open hours. Something wasn’t working on either the doors, the check in box or the unlock boxes. On other occasions the employees had placed locks on my unit stating that I had not paid, then apologized when realized that I have automatic withdrawal and always paid on schedule. But this repeated again. Basically staff was nice but every time I wanted to get in my unit there was an issue that had nothing to do with me, but it stopped me from getting into my unit. So was frustrating. Employees were nice though.Lee G. | Overall Experience
I rented a both a truck and a unit on Friday the 9th. I requested a 10x10. Went to unit. Swipe card did not work. Came back to desk. Associate walked me down to unit. Discovered that unit that was rented to me should not have been due to the fact that the roof was leaking. That was the last 10x10 available. Had to settle for 8x10. I went to that unit and there was a lock on the unit. Walked back up the hill. At that point I decided to take the rental truck home and start loading up to come back hoping that when I do come back all will be taken care of. It was. The only reason I rented the unit from U-HAUL is that you were running a 1st month free program. If that wasn’t the case I’d go elsewhere.Michael L. | First Impressions
Although most of the staff have been great in assisting me, I have had problems with this particular Uhaul facility from day one. System failures and lacking updates has each shift doing different from the other. Damages, locks on free month, and emails threatening late payment fees and liens on my property have been more than enough issues being at this storage.Deena C. | Overall Experience
BRANDI Billmyer is great i loved having her as the manager she is very helpful and she was always there when i needed assistance .William C. | Overall Experience
The employees and the cashier that helped me was terrible. Very rude. Inadequate in her duties. An overall terrible experience. I won’t be back to this location for moving and truck needs.Kelly B. | First Impressions
I would give a 5 star rating but when I went to go pick up my reserved room in a temp controlled room, it was no longer there. It was given to another customer. So i was placed in the 2nd floor not temp controlled. But other than that, it was great experience.John B. | Overall Experience
Customer did not leave a comment.Sam T. | First Impressions
Customer did not leave a comment.Michael F. | First Impressions
Very professional staff kind courteous and respectful. I will look forward to doing business with them again.Michael W. | Overall Experience
The people at the customer service desk were overall pretty terrible. Had some miserable younger heavyset woman help me at first, I had never been there before and she treated me like an idiot. The staff at the desk weren't wearing masks but they made the customers wear them. If they did have them on they were under their nose. The lady that was maintenence/custodial with short hair was a very nice lady I talked to multiple times.Richard S. | Overall Experience
Customer did not leave a comment.Cliftom L. | Overall Experience
Customer did not leave a comment.Susan G. | Overall Experience
Customer did not leave a comment.KHADECHA J. | First Impressions
Customer did not leave a comment.Kathleen B. | First Impressions
Only problem I had was I made a rsvp for a temp controlled unit and when i arrived it was no longer available and i had no other options available so I had to take what was there at that time.John B. | First Impressions
Professional, helpful and caring staff. I can't say enough about how helpful they were. I definitely will be working with them in the future.MICHAEL L. | First Impressions
Got timed out and it locked me out couldnt get back in all that was left was to ck on was unhappy i couldn't get inBlake N. | First Impressions
My living room set got molded and was not there that long.Tierra S. | Overall Experience
Customer did not leave a comment.CHARLES M. | Overall Experience
Customer did not leave a comment.kay s. | Overall Experience
Customer did not leave a comment.Desire U. | Overall Experience
Customer did not leave a comment.Doris G. | Overall Experience
Customer did not leave a comment.Ashton A. | Overall Experience
Poor customer service. Employees on phone instead of servicing customers, could not tell us another location of additional equipment we needed, could not resolve the damage claim made on items in a storage unit that had a leaking roof that was not repaired nor was our items replaced under the insurance claim. I expect better customer service from u haul than this!Chuck E. | Overall Experience
Alarm goes off everytime we open the storage unit.CHARLES M. | First Impressions
I am comparing my experience to CubeSmart. I reserved a ground floor climate controlled unit on line. When the rep took me to the unit it was already rented to someone else. She then gave me a smaller second floor unit. The line was too long for me to wait to get the problem corrected so I just settled for what I got. I rented three units from Cube Smart and there was no line, no wait and everything I got exactly what I reserved. Cube Smart employees all wore masks and were very aware of Covid. Your employees did not wear masks and unfortunately non of the customers standing in line inside the store did either.Clifton R. | First Impressions
The staff was wonderful and check-in was fast and effortless.John M. | First Impressions
Customer did not leave a comment.Tierra S. | First Impressions
Customer did not leave a comment.adella d. | Overall Experience
Customer did not leave a comment.William C. | First Impressions
Great staff. Very efficient and helpful! Well maintained facilities. Highly recommend.Gary C. | Overall Experience
Customer did not leave a comment.Milton R. | First Impressions
Last 2 Sunday’s have been a problem. Main sliding door not opening. 1st Sunday young man took his sweet time getting it unlocked. Last Sunday’s,nice young lady took care of it, she was very pleasant and explained why. The guy there on Sunday was not friendly.Pam H. | Overall Experience
CDI checked in after moving all day I had a very unhelpful almost curt person check me in. Most of the employees were friendly and helpful but he certainly was not.marie l. | Overall Experience
I hired movers when I got to the storage facility we couldn’t get in and had to go back the next morning. I was charged for one hr. Which was $90 dollars and $228 overnight storage fee. Uhaul couldn’t find me in the system even though I had my paper work. I have called the manager and to response from phone or email. ThanksRobert C. | First Impressions
Some of the staff was very rude. Also they could not get our bill right we were over charged and no one could explain it to us.James b. | Overall Experience
The storage rates are reasonable and there Is a large variety of storage options. We chose exactly what needed: a climate controlled smaller unit on the first floor.Gary C. | First Impressions
They charged me for a cleaning fee that was $25 and they took pictures of the dirt that was on the floor mat on the driver's side. Then they charged me $21.40 for a after hours return fee for the uhaul truck. I got the truck from April 2nd to the 8th and I returned it on the 4th?? So I really don't think I should have been charged for that, or any charges especially when there guy manager took us that we did good and nothing was going to be charged to my card.maquetta m. | First Impressions
Nov,Dec, 2018 or January 2019 Management lost 200.00 money order that was mailed. Becky or Megan managers at that time lied Cut lock off unit lock replaced with Uhaul lock key was sitting in Charlotte I feel as though once lock was cut off for late rent my unit had been entered and riffled through by workers This site do not answer phone calls often nor return call center messages Mailed payment in a second time it hadn't been opened just sitting in drawer SOME STAFF----2018- 2019 STAFF WASN'T ANY GOOD 1/4 HELPFUL. THERE WERE EXCESSIVE LONG LINES AND WAIT TIME. 2020 STAFF MUCH BETTER!!!!!!Zenobi s. | Overall Experience
At no point was I told I had to have a round lock until I was already checking in and they're with my merchandise. So I had to leave my personal belongings in the storage unit overnight unlocked because there was nothing open do the seats new hours regarding Cov- 19virus. So the next morning I had to wait time in line for 25 minutes just to purchase one of their logs when I could have been told that night So the next morning I had to wait time in line for 25 minutes just to purchase one of their locks when I could have been told that two days earlier when I first reserved the. When I received the truck in Salisbury it was dirty it had less than 3/4 of a tank and then they charged me because she mismarked the gas when I first got the truck. she didn't do a walk-through with me she just gave me the keys didn't check the fuel to see that it differed from what was marked on the paper. So then they charge me for fueling when I put it back as to where it was when I first got the truck. I also had to clean the truck from the previous person because they gave me a dirty truck. and if that wasn't enough they charge me for mileage when she told me it was unlimited up to 50 miles because it was a one-way rental. So next time I think I'll have to go see Penske or somebody else because this end up costing me more than they would have charged me not to mention all the headaches from the moment of getting the truck or trying to get it it was a big nightmare and it continued on to the storage unit. So no I would have to give you less than one star. I had been renting from U-Haul for over 30 years and this was very disappointing not to mention costly of time and money. the only one I can say that was nice was when I picked up the truck the lady was nice and the lady was nice at the U-haul center in the morning of the 29th however the man in the evening of the 28th was very, let's put it this way you could tell he didn't want to be there. Very dissatisfied customer a 30-year customer and you guys blew it on a truck rental and a storage rental.marie l. | First Impressions
Customer service was poor at this location. No one at desk, often would have to look for someone. Wait time long. Dropped a truck off and employee was very rude. That being said I was please with the storage unit I rented. I did feel the rental price was high for the size of space.Tamara B. | Overall Experience
Great customer service and associate was very knowledgeable.Sonia M. | First Impressions
Due to heavy rain and a leak in the roof there was some water damage to some of my things. I filed a claim but the employees at U-Haul was great about the situationPATICAL B. | Overall Experience
NaDAVID M. | Overall Experience
Staff was always helpful and nice my experience here was greatCharisse M. | Overall Experience
Jalen was very nice and courteous.Celia J. | First Impressions
Reps are very knowledgeable. Nice and respectablemichele d. | First Impressions
Some of the representatives did not do their jobs accordingly. Messages don’t get put into the account and caused me to get over billed and still have not received a call referencing it.Michaela W. | Overall Experience
Grateful for my company and co workersrenee p. | First Impressions
I received amazing customer service from Michelle! I took advantage of one month's free storage with my trailer rental and found the facility to be too notch. I highly recommend this U-Haul location.Christopher N. | First Impressions
The customer service was great he help me a lot. Then after I left this nice lady/ manager was helpful as well thanks team. An the friendly guy that help us with the bedsElla P. | First Impressions
ThanksTom K. | Overall Experience
They messed up my information several times, it still isnt correct. Everytime I went to my storage unit there was an issue. The Concord location is a mess.Brianna J. | Overall Experience
It was amazing and I thank you guys for allowing us to use the storage room.Devin H. | Overall Experience
All the staff members very nice, professional and helpful.Andres Z. | Overall Experience
Justin has great customer service skillsDarlene R. | First Impressions
I would use Uhaul again if i needed storage or a moving truck. Very clean facilitie.pam d. | Overall Experience
GoodDewanda S. | First Impressions
Great service with friendly staff.Tamara B. | First Impressions
The facility was very clean and welcoming. The employees are professional, kind, and helpful. Our reservation was honored and the check in was a rapid process.Melita H. | First Impressions
great peopleDavid M. | Overall Experience
The only reason that I would not give an excellent rating is because the bigger automatic sliding door never worked and it's hard to move furniture in and out a small for that you have to keep openinCynthia M. | Overall Experience
Sliding door was broken and needed to be repaired. Bathroom was not dirty but toilet was filthy with poop.Marie B. | Overall Experience
Thanks for the storage usage I got for renting a truck. Both was a great deal.Octavia G. | Overall Experience
Storage unit was locked upon arrival. Was not able to store personal items until next morning.Marie B. | First Impressions
great serviceDavid M. | First Impressions
We have dealt with U-Haul on several occasions. The Concord NC location was by far the BESTthomas r. | Overall Experience
There was no good communication with the staff very unprofessional and very rude the store gm was very rude and I’m not happy with the service I hadShaquanna R. | Overall Experience
We had a wonderful experience, very helpful. We are so happy we chose to go with Uhaul.Marvin G. | First Impressions
Good experience, clean and friendly.David M. | Overall Experience
Everyone was efficient, helpful, and willing to go above and beyond regular customer service. I would definitely recommend uhaul of concord.Diana W. | First Impressions
The manager at that store is incredibly helpful vary patient excellent serviceLuis S. | First Impressions
Extremely disappointed, waited long time to get served. did not get what I have booked 10*10 store and had to get 2 stores 5*10 which is more expensive, paid insurance twice and had to buy 2 padlockAli H. | First Impressions
Mr Thomas was very helpful.David M. | First Impressions
Local staff was caring, informed and helpful. Layout is good - safety is goodSteven & Olga F. | Overall Experience
I came there recently to move out of my unit and I found a padlock on my unit even though my unit was paid up current but other than that everything was fine.Rashan N. | Overall Experience
Some employees seem to not know the computer system quite difficult getting my account set up and to get a card that worked correctlyCHRISTINA H. | Overall Experience
scheduled pick up of truck for 9 am- was there at 9 am and waited in line inside the store for more than half an hour- when I mentioned this to the lady working there she was rude and dismissive.JULIE C. | Overall Experience
HelpfulLaTonya R. | First Impressions
Although, there was one hiccup with communication upon moving out, Customer service was excellent! I would give high praise. Thank you Uhaul for all you do..ann w. | Overall Experience
Great service! Will use again for our moving and storage needs!Amy N. | Overall Experience
While the facility is nice, the customer service could use some work. Either not enough people on staff or none at all.Jinnette C. | Overall Experience
I wasn’t offered insurance and when my stuff was ruined with leaks from the ceiling and rat/mouse dropping I was blown off by management and was told there was nothing they can do about it. Poor jobAlyssa P. | Overall Experience
I went twice to reserve my storage because of computer issues. The second time I received horrible service. Savannah was rude and doesn't like customers or her job. She huffed and puffed literally.Stephanie M. | First Impressions
Necesita mejorar la atención al clientrJairo T. | First Impressions
I went out of my way to get a truck which messed up my moving plans and when I got to the storage facility there wasn’t any disk locks left. I doubt I’ll be using any services for the future.brandon j. | First Impressions
Working a 9-5 the hours didn’t allow for me to talk to someone in person during the week. Forcing you to visit on weekends. Also being allowed to pay by phone but not cancel by phone is ridiculous.HOWARD T. | Overall Experience
It was the first time I ever used uhaul storag, the storages are great, the service is great, so thank you till the near future.Miguel C. | Overall Experience
Great customer service. Quick and efficient.John W. | First Impressions
Interior of the storage space was clean and well-maintained. However, the exterior loading door was often very littered and needs better cleaning and maintenance. Bad impression for sure.Marcia K. | Overall Experience
Manager at the site was very flexible and helpful to me and made my move from one state to another a breeze!Beatrice C. | Overall Experience
strong gas smell. Our unit was not heated as it should have been. Others were moving stuff due to leaks in their unit. Dead mice in floor. And could have been cleaner.angela c. | Overall Experience
Customer services was great not long wait problem solving perfect. Manager Brandi and Sales assistant at concord NCLatonia M. | Reservation
Excellent servicesDeborah C. | Overall Experience
N/aShelby R. | Overall Experience
NoneAlyciaRae W. | Overall Experience
I’ve hard a very bad experience through out my move from MA but this location has been very helpful especially Lester he listened to my needs and made everything easy and for that I’m grateful to him.GLORIA G. | Overall Experience
I rented a climate control unit when I arrived to put my belongings into it it had a lock on it when I went to the office they told me that they had a auction that week and the person had to clean itDWAYNE M. | Overall Experience
The service was great and they are very helpful.Starr H. | Reservation
Ive never been more impressed with a storage company then this one. The cctv, air conditioned units clean hallways, public bathroom and elevators justified the 139.00 a month payment on my unit. 💘ORLANDO J. | Reservation
Brandi and staff were courteous/helpful..However, on I tripped at this location and have not rcvd a return call from this location to fill out a incident report.LAURA H. | Overall Experience
Oustanding!!! Keep it up!!!Joseph B. | Overall Experience
Very nice personCYNTHIA S. | Reservation
Would recommend this facility to othersMara W. | Overall Experience
A jokeSamir M. | Overall Experience
The people where very helpful and very nice.Diana H. | Overall Experience
Item's were kept in great condition due to climate controlled system. Very secure and helpful employees great manager. Overall a good rental experience.GERTRUDE G. | Overall Experience
This location never answered the phone. I had issues when I picked up the truck to place my belongings in storage and more issues when I picked up the truck to clean the storage out. Under staffedcourtney c. | Overall Experience
Great location, well lit and secure! Staff is helpful and polite!adam f. | Overall Experience
The staff was not familiar with the Ubox product and made the pick up/drop off difficult. It took an hour just to drop off the Ubox.Megan A. | Overall Experience
The people at this place are great. They couldn't handover my UBox on the promised date due to the long weekend. However, they towed my UBox themselves without any additional cost. Great guys.Durga V. | Overall Experience
Nice locationPatrick B. | Overall Experience
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